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Beoordelingen van Holiday Inn Express Hotel & Suites Richmond-Brandermill, an IHG Hotel

2.5 out of 5
Holiday Inn Express Hotel & Suites Richmond-Brandermill, an IHG Hotel
5030 W Village Green Dr, Midlothian, VA

Beoordelingen

8,0

Zeer goed

Gastenscore: 10 - Uitstekend. 210 van 477 beoordelingen" "
Gastenscore: 8 - Goed. 126 van 477 beoordelingen" "
Gastenscore: 6 - Redelijk. 73 van 477 beoordelingen" "
Gastenscore: 4 - Matig. 46 van 477 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 22 van 477 beoordelingen" "

8,0/10

Netheid

8,6/10

Personeel en service

7,6/10

Voorzieningen

7,8/10

Staat van de accommodatie en faciliteiten

8,0/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

Diane

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Easy highway access. Close to our venue/wedding.
3 nachten verbleven in mei 2024

10/10 – Uitstekend

Alliyah

Zakenreiziger, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Far exceeded any expectations I had for a Holiday Inn. Breakfast spread was large. Beds were comfy. They use dove soap products!! (It’s the little things). It was perfect for our little family for the night.
1 nacht verbleven in mei 2024

10/10 – Uitstekend

Sandra

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Room was clean, hotel was updated since our last stay 10 years ago; breakfast was great-eating area very clean, well stocked and wonderful breakfast attendant really worked hard to keep it that way. Staff was very friendly and helpful. We would enjoy staying there again.
2 nachten verbleven in april 2024
Reactie van Holiday Inn Express Brandermill op 17 apr 2024
Thank you for the kind review of the Holiday Inn Express Brandermill. We are thrilled to read about your fantastic stay and how much you enjoyed our hospitality. Our associates are inclined to deliver an excellent experience for all of our guests, and it will be an honor to pass along your compliments. We look forward to welcoming you back in the future.

4/10 – Matig

Meade

2 nachten verbleven in april 2024

8/10 – Goed

Carlos

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in april 2024
Reactie van Holiday Inn Express Brandermill op 18 apr 2024
We appreciate your taking the time to submit a survey.  We are pleased your stay was a fantastic one, and we want to thank you for your great rating. All of us at Holiday Inn Express - Brandermill look forward to your next visit.

10/10 – Uitstekend

Maria

Reisde met familie
Positief: Netheid, personeel en service en voorzieningen
Great staff and easy check in. Good location. Room needed some repairs but it was the location and price that met expectation.
1 nacht verbleven in maart 2024
Reactie van Holiday Inn Express Brandermill op 18 apr 2024
Thank you for the kind review of the Holiday Inn Express Brandermill. We are glad to read you had an overall pleasant stay with us. Our associates are inclined to deliver an excellent experience for all of our guests, and it will be an honor to pass along your compliments. It is also nice to read that you enjoyed our prime location, which is close to many restaurants and shopping centers. All of us at Holiday Inn Express - Brandermill look forward to your next visit.

10/10 – Uitstekend

Rafael

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very nice area!!
1 nacht verbleven in maart 2024
Reactie van Holiday Inn Express Brandermill op 18 apr 2024
We appreciate your taking the time to submit a survey related to your recent stay.  We are pleased your stay was a fantastic one, and we want to thank you for your excellent rating. All of us at Holiday Inn Express - Brandermill look forward to your next visit.

10/10 – Uitstekend

youngah

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Safe area Cozy breakfast kitchen
1 nacht verbleven in februari 2024
Reactie van Holiday Inn Express Brandermill op 18 apr 2024
We appreciate your taking the time to submit a survey.  We are pleased your stay was a fantastic one, and we want to thank you for your excellent rating. All of us at Holiday Inn Express - Brandermill look forward to your next visit.

8/10 – Goed

Alex

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The hotel was clean and comfortable, and the staff was friendly and helpful. The only thing I didn't like about the property is that it is a little hard to find in the dark, since they don't have direct access to the highway.
1 nacht verbleven in februari 2024

10/10 – Uitstekend

Harold

Reisde met partner
Positief: Netheid, personeel en service
Nice place. Staff were all very friendly and helpful. Room was nice and clean. Some cosmetic repairs were needed. Breakfast was one of the best I’ve ever had. Overall very nice place to stay.
1 nacht verbleven in februari 2024

4/10 – Matig

James

Reisde met partner
Positief: Netheid
With many teenage Soccer players staying the nights there was quite a bit of noise up until I called the Front desk to have it taken care of. Others who stayed commented they were upset as well. Breakfast cook No show No call Saturday morning as well.
1 nacht verbleven in februari 2024

4/10 – Matig

James

Positief: Netheid, personeel en service
There were teenagers staying from a soccer team. They were running up and down the hallway screaming at midnight. We called the front desk and no one came up to stop it. The next morning, there was no breakfast!! Coffee only was available.
1 nacht verbleven in februari 2024

10/10 – Uitstekend

Keith

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great place to stay
2 nachten verbleven in januari 2024

10/10 – Uitstekend

David

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
1 nacht verbleven in januari 2024
Reactie van Holiday Inn Express Brandermill op 21 jan 2024
Dear David, thank you for letting us know your visit to Holiday Inn Express-Brandermill was perfect in every way. We appreciate you being our guest, and we look forward to welcoming you again soon.

10/10 – Uitstekend

John

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Service was terrific. Amazing manager and staff. Everyone had a smile, a friendly attitude and were helpful.
1 nacht verbleven in januari 2024
Reactie van Holiday Inn Express Brandermill op 21 jan 2024
Thank you for the kind review of the Holiday Inn Express Brandermill. We are thrilled to read about your fantastic stay and how much you enjoyed our hospitality. Our associates are inclined to deliver an excellent experience for all of our guests, and it will be an honor to pass along your compliments. Best regards.

10/10 – Uitstekend

Adolfo

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in december 2023
Reactie van Holiday Inn Express Brandermill op 21 jan 2024
Dear Adolfo, thank you for letting us know your visit to Holiday Inn Express-Brandermill was perfect in every way. We appreciate you being our guest, and we look forward to welcoming you again soon.Best regards.

10/10 – Uitstekend

Joy

1 nacht verbleven in december 2023
Reactie van Holiday Inn Express Brandermill op 21 jan 2024
We appreciate your taking the time to submit a survey. We are pleased your stay was an excellent one, and we want to thank you for your excellent rating. All of us at Holilday Inn Express - Brandermill look forward to your next visit.

10/10 – Uitstekend

Hillary

3 nachten verbleven in december 2023
Reactie van Holiday Inn Express Brandermill op 21 jan 2024
We appreciate your taking the time to submit a survey. We are pleased your stay was an excellent one, and we want to thank you for your excellent rating. All of us at Holilday Inn Express - Brandermill look forward to your next visit.

10/10 – Uitstekend

Juanita

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
N/a
1 nacht verbleven in december 2023

10/10 – Uitstekend

John

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Overall a nice place to stay and I would choose it for a future trip. I suggested to the clerk at checkout to remind housekeeping staff to announce who they are when they knock on the door.
4 nachten verbleven in november 2023
Reactie van Holiday Inn Express Brandermill op 12 dec 2023
Thank you for being our guest. We are glad to read you had an overall pleasant stay with us, and will stay again in the future. We appreciate your feedback at checkout as we are always looking for ways to improve. We look forward to seeing you again.

10/10 – Uitstekend

Monica

Positief: Netheid, personeel en service
3 nachten verbleven in december 2023

10/10 – Uitstekend

John E

Good experience
Hotel was clean the staff member I had interacted with was excellent only problem was that none of the four soda machine were working or had product.
1 nacht verbleven in december 2023

8/10 – Goed

Tatania

Reisde met partner
Positief: Personeel en service
Negatief: Staat van de accommodatie en faciliteiten
The staff is great! The only real major problem we had was the original room they gave us had lights not working, a tv that didn’t work due to a box missing, no phone to contact the help desk because someone took it, and was just kinda musky smelling. But eventually they did switch rooms for us and all was right again.
4 nachten verbleven in november 2023
Reactie van Holiday Inn Express Brandermill op 21 jan 2024
Thank you for the kind review of the Holiday Inn Express Brandermill. We are thrilled to read about your fantastic stay and how much you enjoyed our hospitality. Our associates are inclined to deliver an excellent experience for all of our guests, and it will be an honor to pass along your compliments.

10/10 – Uitstekend

Pamela

Positief: Personeel en service, staat van de accommodatie en faciliteiten
We were very pleased with our visit! Room and property was very clean, front desk and dining room staff were all Fabulous! If in the area will definitely stay again!
1 nacht verbleven in december 2023
Reactie van Holiday Inn Express Brandermill op 21 jan 2024
Hi Pamela.We appreciate your taking the time to submit a survey. We are pleased your stay last month was a fabulous one, and we want to thank you for your excellent rating. All of us at Holilday Inn Express - Brandermill look forward to your next visit.

2/10 – Ontzettend slecht

Lydia

Reisde met familie
Positief: Netheid, personeel en service
The property was okay, however, it’s old and my room had this stale musty smell to it. I had to spray deodorizer all around because the smell was awful!
1 nacht verbleven in november 2023

6/10 – Redelijk

Elizabeth

Positief: Personeel en service, comfort kamer
1 nacht verbleven in november 2023

6/10 – Redelijk

becky

Reisde met familie en kleine kinderen
Positief: Personeel en service
Negatief: Netheid
Cleanliness was our biggest problem, we found fake nails on the carpet and hair all over the bathroom walls and tub. Housekeeping needs some help.
1 nacht verbleven in oktober 2023

8/10 – Goed

John

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The breakfast was great. Easy to park. Good TV availability.
2 nachten verbleven in oktober 2023

6/10 – Redelijk

Alexis

Reisde met partner
Positief: Netheid, personeel en service
Difficult to get too from Main road.
1 nacht verbleven in oktober 2023

10/10 – Uitstekend

James

3 nachten verbleven in oktober 2023

6/10 – Redelijk

Kaitlyn

Zakenreiziger
This hotel is your basic hotel -- good for a one night stay. With it being so close to a busy road, it was surprising quiet. I did notice a moldy/mildew smell when the air first turned on, but it went away (or I didn't notice it) after a little bit.
1 nacht verbleven in september 2023

4/10 – Matig

Terrance

Reisde met partner
Negatief: Netheid, staat van de accommodatie en faciliteiten
Room smelled like wet mildew and bathroom was dirty....caters more to traveling road workers. This use to be a nice hotel.
1 nacht verbleven in oktober 2023

8/10 – Goed

Allan

Positief: Netheid, personeel en service
3 nachten verbleven in september 2023

10/10 – Uitstekend

Dylan

1 nacht verbleven in september 2023

10/10 – Uitstekend

Keith

Reisde met een groep
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Visit Richmond Friend
Great hotel, very near friends I visited. Love the room size. Near many restaurants and shops. But bed pillow-top bed was a bit to soft making for a sore back in the morning
2 nachten verbleven in september 2023

10/10 – Uitstekend

Robert

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Way to go
Great place to stay when we come to Richmond for soccer games. Always clean and always trouble free
1 nacht verbleven in september 2023

10/10 – Uitstekend

Patrick

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
the location and how clean the rooms were
1 nacht verbleven in september 2023

6/10 – Redelijk

Crystal

Reisde met familie
Positief: Personeel en service, voorzieningen
Negatief: Netheid
Second and last time staying here. Both times the room has smelled so strongly of mold. Clothing and suitcases all smell from being in the room. There's no way to open the windows to get any fresh air, so we had to keep the bathroom fan on the whole stay. The AC was on the whole time as well, and it wasn't enough to get the smell out.
3 nachten verbleven in september 2023

8/10 – Goed

James M

1 nacht verbleven in september 2023

10/10 – Uitstekend

Kelly

1 nacht verbleven in augustus 2023

10/10 – Uitstekend

Jason

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Staff was very friendly and the room was great!
4 nachten verbleven in augustus 2023

10/10 – Uitstekend

Curtis

Reisde met familie
Positief: Personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in juli 2023

10/10 – Uitstekend

Victor

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Nice quitely place
1 nacht verbleven in juli 2023

10/10 – Uitstekend

Antoine

Reisde met een groep
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Awesome crew
Amazing stay
1 nacht verbleven in juli 2023

8/10 – Goed

Sherri

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in juli 2023

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in juli 2023

2/10 – Ontzettend slecht

Keith

1 nacht verbleven in juli 2023

10/10 – Uitstekend

Peter

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Second time staying here...place is clean...employees are professional & polite...breakfast is decent.
1 nacht verbleven in juni 2023

6/10 – Redelijk

anthony

Reisde met familie
Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in juni 2023

2/10 – Ontzettend slecht

James

2 nachten verbleven in juni 2023