Een buitenzwembad, parasols voor strand/zwembad
Beschikbaarheid controleren

Beoordelingen van Windsor Excelsior Copacabana

4 out of 5
Windsor Excelsior Copacabana
Avenida Atlantica 1800, Copacabana, Rio de Janeiro, RJ

Beoordelingen

8,8

Uitstekend

Gastenscore: 10 - Uitstekend. 599 van 1002 beoordelingen" "
Gastenscore: 8 - Goed. 272 van 1002 beoordelingen" "
Gastenscore: 6 - Redelijk. 80 van 1002 beoordelingen" "
Gastenscore: 4 - Matig. 33 van 1002 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 18 van 1002 beoordelingen" "

9,0/10

Netheid

9,0/10

Personeel en service

8,4/10

Voorzieningen

8,6/10

Staat van de accommodatie en faciliteiten

8,6/10

Milieuvriendelijkheid

Beoordelingen

8/10 – Goed

Dean

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great hotel
3 nachten verbleven in mei 2024

10/10 – Uitstekend

Maria

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great place to stay, nice staff, clean, great location! Recommended!
2 nachten verbleven in mei 2024
Reactie van Thiago Jacob op 7 mei 2024
Dear Maria,We appreciate you taking the time to leave us a comment about the Windsor Excelsior Hotel. We are delighted that you enjoyed your stay with us. We hope to see you again soon.Best regards,Thiago Jacob

10/10 – Uitstekend

sophie

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Tout etait parfait!
2 nachten verbleven in april 2024
Reactie van Thiago Jacob op 7 mei 2024
Chere Sophia,Nous vous remercions d'avoir pris le temps de nous laisser un commentaire sur l'Hôtel Windsor Excelsior. Nous sommes ravis que notre hôtel vous ait plu. Nous espérons vous revoir plus souvent.Cordialement,Thiago Jacob

10/10 – Uitstekend

Morgan

Positief: Netheid, personeel en service
T
4 nachten verbleven in april 2024
Reactie van Charles Agostinho op 22 apr 2024
Dear Morgan,Thank you for choosing the Windsor Excelsior Hotel for staying in Rio.We are happy that our services have pleased you.We hope you kept good memories here.Greetings,Charles AgostinhoHospitality Manager

10/10 – Uitstekend

Rosaura

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Muy buen servicio. Muy buenas recomendaciones de restaurantes y tours. Amabilidad, Muy rica la comida y variedad. Volveré sin dudar!
2 nachten verbleven in april 2024
Reactie van Charles Agostinho op 22 apr 2024
Estimada Rosaura,Gracias por elegir el Windsor Excelsior Hotel para alojarse en Rio.Nos pusimos felices que nuestros servicios hayan gustado. Especialmente feliz por su elogio a nuestro personal. Esperamos que haya guardado buenos recuerdos de nuestra ciudad.Saludos cordiales,Charles AgostinhoGerente de Hospedaje

6/10 – Redelijk

Shreya

Reisde met familie
Positief: Personeel en service, staat van de accommodatie en faciliteiten
We booked the executive suite for our stay but noticed that the bathroom was still dirty when we checked in. Our housekeeper moved our shoes to a cabinet but no one including future housekeepers could find them. Upon check out we asked them to do a room check twice and both times were told our shoes were missing until we insisted on checking ourselves and found a hidden cabinet door and looked. Overall the service could be way better for the price we paid and the hotel looks very outdated which is why we will not be staying here again.
3 nachten verbleven in april 2024
Reactie van Charles Agostinho op 22 apr 2024
Dear Shreya,Thank you for choosing the Windsor Excelsior Hotel for staying in Rio.We are sorry for the inconvenience caused by the professional who stored the shoes in the closet without informing you about it. We understand that this is not a standard procedure and have already reoriented the employee.We hope you kept good memories in Rio.Greetings,Charles AgostinhoHospitality Manager

2/10 – Ontzettend slecht

Alyssa

Reisde met een groep, Reisde met partner, Reisde met familie
Positief: Netheid
Negatief: Personeel en service, staat van de accommodatie en faciliteiten
I had a terrible experience here. The staff was friendly until they weren’t. The first day or two was great. The room was clean despite being a bit outdated and the pool area was very nice. I enjoyed being close to the beach and near major sites. One evening, the tv fell off of the wall and onto the floor ON ITS OWN. When alerting the staff, they sent up a very rude manager that accused us of throwing it to the floor. My partner and I travel frequently and have NEVER experienced such rudeness and disrespect. The manager asked how it happened and I in turn was asking him how this could’ve happened since I didn’t mount the tv myself and didn’t even touch the tv once. All tv programs were in Portuguese, which I don’t speak. I had no reason to use or touch the tv. He then left and came back up with a cc machine demanding payment for the tv and refused to discuss the matter further until we had no choice but to pay $350. I was absolutely floored at the interaction and was VERY disappointed. I would NOT recommend and would NOT return to any hotel with the Windsor logo.
3 nachten verbleven in april 2024
Reactie van Heitor Cruz op 22 apr 2024
Dear Mrs. Alyssa,We thank you for choosing our Windsor Excelsior Hotel and for the possibility of receiving your comments, which we value and respect very much.We are happy that our rooftop area and our seafront location met your expectations.Regarding the TV, I personally went to your room to understand what might have happened, since we have never had a record of this nature in our hotel. As I personally showed, the TV support was intact, with no possibility of it having come loose.It is worth remembering that immediately after my explanation, Mr. Juan Fonseca said he would pay for the damage, so I had to go downstairs to get the credit card machine and charge it.It is also important to highlight that our TVs have channels in other languages, such as CNN INTERNACIONAL and SPANISH, TV5 MONDE, RTP.Certain of your understanding, we thank you for your preference and are available to answer any further questions.

8/10 – Goed

cesar

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
4 nachten verbleven in april 2024
Reactie van Charles Agostinho op 17 apr 2024
Prezado Cesar,Agradecemos pelo seu tempo em nos deixar um comentário sobre o Windsor Excelsior Hotel. Ficamos felizes que nosso hotel tenha sido do seu agrado.Esperamos revê-los mais vezes.Atenciosamente,Charles AgostinhoGerente de Hospedagem

10/10 – Uitstekend

Bev

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Convenient location across from the beach. Some decent food options. Staff were kind and helpful. The rooms are a bit outdated but overall clean and comfortable. We enjoyed our stay.
3 nachten verbleven in april 2024
Reactie van Charles Agostinho op 14 apr 2024
Dear Bev,We appreciate your kind comments on our hotel, services and staff. We hope you have kept good memories of your days with us.We look forward to seeing you again.Kindly,Charles AgostinhoHospitality Manager

8/10 – Goed

ALFIE

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Excellent location.
3 nachten verbleven in februari 2024
Reactie van Charles Agostinho op 10 apr 2024
Dear Alfie,Thank you very much for your time to leave us a comment about Windsor Excelsior Hotel. I am glad that your stay with us was enjoyable.We look forward to seeing you again.Regards,Charles AgostinhoHospitality Manager

10/10 – Uitstekend

Esan

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Breakfast was great, location was great and nice rooftop pool. Air con was a bit on the loud side.
5 nachten verbleven in maart 2024
Reactie van Charles Agostinho op 5 apr 2024
Dear Esan,Thank you very much for your time to leave us a comment about Windsor Excelsior Hotel. I am glad that your stay with us was enjoyable.We look forward to seeing you again.Regards,Charles AgostinhoHospitality Manager

10/10 – Uitstekend

Nelson

Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
The ocean view of Copacabana beach from my room window & king size bed that that I had requested when I made my reservation
5 nachten verbleven in maart 2024
Reactie van Charles Agostinho op 3 apr 2024
Dear Nelson,Thank you very much for your time to leave us a comment about Windsor Excelsior Hotel. I am glad that your stay with us was enjoyable.We look forward to seeing you again.Regards,Charles AgostinhoHospitality Manager

10/10 – Uitstekend

Natali

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Would definitely come back to this hotel.
3 nachten verbleven in maart 2024
Reactie van Charles Agostinho op 31 mrt 2024
Dear Natali,Thank you very much for your time to leave us a comment about Windsor Excelsior Hotel. I am glad that your stay with us was enjoyable.We look forward to seeing you again.Regards,Charles AgostinhoHospitality Manager

8/10 – Goed

Jessica

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Unbeatable location on Copacabana Beach. Could use updating and a deep cleaning but overall an excellent value. We’d be happy to stay here again!
4 nachten verbleven in maart 2024
Reactie van Charles Agostinho op 31 mrt 2024
Dear Jessica,Thank you very much for your time to leave us a comment about Windsor Excelsior Hotel. I am glad that your stay with us was enjoyable.We look forward to seeing you again.Regards,Charles AgostinhoHospitality Manager

6/10 – Redelijk

Brandon Michael

Positief: Netheid, personeel en service
Negatief: Staat van de accommodatie en faciliteiten
*
5 nachten verbleven in maart 2024
Reactie van Charles Agostinho op 29 mrt 2024
Dear Brandon Michael,Thank you very much for your time to leave us a comment about Windsor Excelsior Hotel.We look forward to seeing you again.Regards,Charles AgostinhoHospitality Manager

10/10 – Uitstekend

Marlos Henrique

1 nacht verbleven in maart 2024
Reactie van Charles Agostinho op 22 mrt 2024
Prezado Marlos Henrique,Agradecemos pelo seu tempo em nos deixar um comentário sobre o Windsor Excelsior Hotel. Ficamos felizes que nosso hotel tenha sido do seu agrado.Esperamos revê-los mais vezes.Atenciosamente,Charles AgostinhoGerente de Hospedagem

6/10 – Redelijk

Kim

Positief: Netheid, personeel en service
PROS: spacious bed with a great mattress, clean soft sheets, mini bar, great staff, excellent location CONS: no internet to the tv, extremely humid hotel and room. The AC is not powerful so my whole evening was spent in extreme humidity and I got sick from it. I would not stay there again for this reason only
1 nacht verbleven in maart 2024
Reactie van Charles Agostinho op 18 mrt 2024
Dear Kim,We appreciate your kind comments on our hotel, services and staff. We hope you have kept good memories of your days with us.We undertand your considerations and it's very important for us to verify where we can improve to maintain service excellence. We look forward to seeing you again.Kindly,Charles AgostinhoHospitality Manager

10/10 – Uitstekend

Joanne

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We stayed in a sea view room which was lovely
4 nachten verbleven in maart 2024
Reactie van Charles Agostinho op 16 mrt 2024
Dear Joanne,Thank you very much for your time to leave us a comment about Windsor Excelsior Hotel. I am glad that your stay with us was enjoyable.We look forward to seeing you again.Regards,Charles AgostinhoHospitality Manager

4/10 – Matig

Lisa

Reisde met partner
Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The follow was sandy when we got there. The refrigerator was not working and we informed staff. They did nothing. We travel with insulin and most of it was ruined. I asked for it to be fixed and they literally did nothing. I asked for a price adjustment and was denied. Would never stay there again.
2 nachten verbleven in februari 2024
Reactie van Charles Agostinho op 14 mrt 2024
Dear Lisa,Thank you for coming to leave your experience in staying at Windsor Excelsior Hotel. We undertand your considerations and it's very important for us to verify where we can improve to maintain service excellence. We look forwards to seeing you back in Rio.Kind regards,Charles AgostinhoHospitality Manager

6/10 – Redelijk

Roberto

Reisde met partner, Reisde met familie
The AC doesn’t work properly Hot room
2 nachten verbleven in februari 2024
Reactie van Charles Agostinho op 22 feb 2024
Dear Robert,Thank you very much for your time to leave us a comment about Windsor Excelsior Hotel. We have a team to give support about the AC, but registering your information to take steps to improve this service.I hope you kept good memories of the city.Greetings,Charles AgostinhoHospitality Manager

10/10 – Uitstekend

Lisa

Reisde met een groep
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Rio beach
Very nice stay. Staff was very nice and accommodating. Hotel was clean and issues in room were adressed promptly. Room service speed was excellent. The room was nice. Nothing spectacular, but comfortable! I had an ocean view which couldn't have been more perfect! Breakfast buffet was excellent and the roof top pool was amazing with great service. Close to beach. Would stay again.
View from doorway.
View from my room.
Roof top pool.
5 nachten verbleven in februari 2024
Reactie van Charles Agostinho op 17 feb 2024
Dear Lisa,We appreciate your kind comments on our hotel, services and staff. We hope you have kept good memories of your days with us.We look forward to seeing you again.Kindly,Charles AgostinhoHospitality Manager

10/10 – Uitstekend

Hamid reza

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great location
1 nacht verbleven in februari 2024
Reactie van Charles Agostinho op 29 mrt 2024
Dear Hamid Reza,Thank you very much for your time to leave us a comment about Windsor Excelsior Hotel. I am glad that your stay with us was enjoyable.We look forward to seeing you again.Regards,Charles AgostinhoHospitality Manager

8/10 – Goed

SIMON YONGQUAN

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Good.
3 nachten verbleven in februari 2024
Reactie van Charles Agostinho op 2 mrt 2024
Dear Simon,Thank you very much for your time to leave us a comment about Windsor Excelsior Hotel. I am glad that your stay with us was enjoyable.We look forward to seeing you again.Regards,Charles AgostinhoHospitality Manager

10/10 – Uitstekend

Oksana

wonderful staff, everyone was responsive and always came to the rescue! very happy with our holiday🙏❤️❤️❤️
5 nachten verbleven in februari 2024
Reactie van Charles Agostinho op 16 feb 2024
Dear Oksana,We appreciate your kind comments on our hotel, services and staff. We hope you have kept good memories of your days with us.We look forward to seeing you again.Kindly,Charles AgostinhoHospitality Manager

6/10 – Redelijk

Izzy

Negatief: Personeel en service
I recently stayed at the Windsor Excelsor and unfortunately, my experience was far from satisfactory. The hotel’s location in Copacabana is undoubtedly great, but the service left much to be desired. Upon checking in, I encountered a frustrating situation as a staff member started attending to me but abruptly moved on to someone else, leaving me waiting for an extended period to complete the check-in process. This initial interaction set a disappointing tone for my stay. To make matters worse, the night staff exhibited a dismissive attitude towards me, making me feel unwelcome. The lack of attentiveness and professionalism from the staff members, particularly during the night shift, was a significant drawback to my overall experience. Regrettably, based on the subpar service I received during my stay, I cannot see myself choosing to spend my money at this establishment again. I hope that the management addresses these issues to ensure a more positive experience for future guests.
1 nacht verbleven in februari 2024
Reactie van Charles Agostinho op 22 feb 2024
Hello, Mr. Izzy.Thank you for choosing the Windsor Excelsior Hotel for staying in Rio.We appreciate your compliment regarding the hotel's location in the city.After learning about your comments, we verified that your check-in was carried out at a time when other guests were also being attended to. When leaving the hotel, however, for some reason that we do not understand, you tried to leave without paying your bill. For this reason, it was necessary to request your return to Reception. The check-out procedure is something very common in hotels.Certain of your understanding and that of those who read us.Best Regards,Charles AgostinhoHospitality Manager

10/10 – Uitstekend

Arlett

Reisde met partner
Positief: Netheid, voorzieningen
Our stay was very pleasant and the staff was very accommodating
4 nachten verbleven in februari 2024
Reactie van Charles Agostinho op 12 feb 2024
Dear Arlett,We appreciate your kind comments on our hotel, services and staff. We hope you have kept good memories of your days with us.We look forward to seeing you again.Kindly,Charles AgostinhoHospitality Manager

10/10 – Uitstekend

Tove

4 nachten verbleven in februari 2024
Reactie van Charles Agostinho op 12 feb 2024
Dear Tove,Thank you very much for your time to leave us a comment about Windsor Excelsior Hotel. I am glad that your stay with us was enjoyable.We look forward to seeing you again.Regards,Charles AgostinhoHospitality Manager

10/10 – Uitstekend

ALEX

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nice hotel. Very safe and conveniently located to beach and shopping. Nice rooftop pool.
3 nachten verbleven in januari 2024
Reactie van Charles Agostinho op 11 feb 2024
Dear Alex,Thank you very much for your time to leave us a comment about Windsor Excelsior Hotel. I am glad that your stay with us was enjoyable.We look forward to seeing you again.Regards,Charles AgostinhoHospitality Manager

10/10 – Uitstekend

Laurence

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Lorsque jai fait remarqué que ma chambre netait pas celle escomptée, on a vite pris action avec grace et sourire. Et on a en plus souligné mon anniversaire.
7 nachten verbleven in januari 2024
Reactie van Charles Agostinho op 5 feb 2024
Chère Madame Laurence,Merci beaucoup pour votre temps à nous laisser un commentaire à propos de Windsor Excelsior Hotel. Je suis heureux que était à son goût.Cordialement,Charles AgostinhoHospitality Manager

10/10 – Uitstekend

Wili

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Hotel maravilhoso! Tudo perfeito
Hotel maravilhoso! Tudo perfeito
3 nachten verbleven in januari 2024
Reactie van Charles Agostinho op 3 feb 2024
Olá, Wili.Agradecemos pelo seu tempo em nos deixar um comentário sobre o Windsor Excelsior Hotel. Ficamos felizes que nosso hotel tenha sido do seu agrado.Esperamos revê-los mais vezes.Atenciosamente,Charles AgostinhoGerente de Hospedagem

10/10 – Uitstekend

Rituparna, Winchester

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Good hotel in a convenient location. Copacabana beach is steps away. Great breakfast and friendly staff.
2 nachten verbleven in december 2023
Reactie van Charles Agostinho op 1 feb 2024
Dear Rituparna,We appreciate your kind comments on our hotel, services and staff. We hope you have kept good memories of your days with us.We look forward to seeing you again.Kindly,Charles AgostinhoHospitality Manager

10/10 – Uitstekend

Danielle

1 nacht verbleven in januari 2024
Reactie van Charles Agostinho op 31 jan 2024
Prezada Danielle,Agradecemos pelo seu tempo em nos deixar um comentário sobre o Windsor Excelsior Hotel. Ficamos felizes que nosso hotel tenha sido do seu agrado.Esperamos revê-los mais vezes.Atenciosamente,Charles AgostinhoGerente de Hospedagem

10/10 – Uitstekend

Bünyamin

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
2 nachten verbleven in december 2023
Reactie van Charles Agostinho op 22 mrt 2024
Dear Bünyamin,Thank you very much for your time to leave us a comment about Windsor Excelsior Hotel. I am glad that your stay with us was enjoyable.We look forward to seeing you again.Regards,Charles AgostinhoHospitality Manager

10/10 – Uitstekend

Azzedine

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
5 nachten verbleven in januari 2024
Reactie van Charles Agostinho op 11 feb 2024
Dear Azzedine,We appreciate your kind comments on our hotel, services and staff. We hope you have kept good memories of your days with us.We look forward to seeing you again.Kindly,Charles AgostinhoHospitality Manager

8/10 – Goed

Geverifieerde reiziger

Reisde met familie
Positief: Personeel en service, comfort kamer
Comodo a Copacabana
Potrebbe essere più curato nella pulizia e nel confort (mancano ad esempio le lampade sui comodini)
5 nachten verbleven in januari 2024
Reactie van Charles Agostinho op 28 jan 2024
Caro ospite,Grazie per aver dedicato del tempo a lasciarci una recensione sul Windsor Excelsior Hotel. Siamo felici che il nostro hotel sia stato di tuo gradimento.Speriamo di vedervi più spesso.Cordiali saluti,Charles AgostinhoGestore dell'hosting

8/10 – Goed

Doris

Reisde met partner
Positief: Netheid, personeel en service
Das Badezimmer war sehr alt und schimmelig im Zimmer nr. 606 Restliche Zimmerausstattung alt aber o.k.
5 nachten verbleven in januari 2024
Reactie van Charles Agostinho op 28 jan 2024
Sehr geehrte Frau Doris,Vielen Dank, dass Sie sich für das Windsor Excelsior Hotel für Ihren Aufenthalt in Rio entschieden haben.Wir bedauern Ihre Erfahrung mit dem Badezimmer in Ihrem Zimmer. Wir werden Ihnen auf jeden Fall weiterhelfen, sobald Sie uns diese Situation melden.Wir hoffen, Sie bei einer zukünftigen Gelegenheit wiederzusehen.Dein,Charles AgostinhoHosting-Manager

10/10 – Uitstekend

LEOPOLDO

1 nacht verbleven in januari 2024
Reactie van Charles Agostinho op 22 mrt 2024
Prezado Leopoldo,Agradecemos pelo seu tempo em nos deixar um comentário sobre o Windsor Excelsior Hotel. Ficamos felizes que nosso hotel tenha sido do seu agrado.Esperamos revê-los mais vezes.Atenciosamente,Charles AgostinhoGerente de Hospedagem

10/10 – Uitstekend

Gabriel

1 nacht verbleven in januari 2024
Reactie van Charles Agostinho op 25 jan 2024
Prezado Gabriel,Agradecemos pelo seu tempo em nos deixar um comentário sobre o Windsor Excelsior Hotel. Ficamos felizes que nosso hotel tenha sido do seu agrado.Esperamos revê-los mais vezes.Atenciosamente,Charles AgostinhoGerente de Hospedagem

10/10 – Uitstekend

Anderson Galdino

4 nachten verbleven in januari 2024
Reactie van Charles Agostinho op 22 jan 2024
Prezado Anderson,Agradecemos pelo seu tempo em nos deixar um comentário sobre o Windsor Excelsior Hotel. Ficamos felizes que nosso hotel tenha sido do seu agrado.Esperamos revê-los mais vezes.Atenciosamente,Charles AgostinhoGerente de Hospedagem

8/10 – Goed

TOSHIYA

3 nachten verbleven in januari 2024
Reactie van Charles Agostinho op 22 jan 2024
Dear Toshiya,Thank you very much for your time to leave us a comment about Windsor Excelsior Hotel. I am glad that your stay with us was enjoyable.We look forward to seeing you again.Regards,Charles AgostinhoHospitality Manager

8/10 – Goed

David

Zakenreiziger
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
I like the staff and the location. Great offer for the price. On the dark side, you have to pay USD$9 for a bucket of ice. I have never seen that anywhere. The majority of decent hotel have ice machines on various floors if not all floors. So price that into your room. Otherwise, good dependable hotel.
2 nachten verbleven in januari 2024
Reactie van Charles Agostinho op 17 jan 2024
Dear David,We appreciate your kind comments on our hotel, services and staff. We hope you have kept good memories of your days with us.We look forward to seeing you again.Kindly,Charles AgostinhoHospitality Manager

10/10 – Uitstekend

Bruna

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Hotel incrível em Copacabana
Incrível! Localização excelente, quarto espaçoso, vista lindíssima da cobertura, atendimento muito bom! Único ponto negativo: não ter estacionamento disponível e nem manobrista para levar até o estacionamento mais próximo (que não é tão próximo assim). Para quem vai de táxi, o hotel é perfeito! Pretendo voltar em breve!
1 nacht verbleven in januari 2024
Reactie van Charles Agostinho op 14 jan 2024
Prezada Bruna,Obrigado pelo seu tempo em compartilhar um pouco de sua experiência em hospedar-se no Windsor Excelsior Hotel.Ficamos felizes em saber que nossos serviços foram de seu agrado, e que nossa equipe lhe cativou em relação a amabilidade no atendimento.Lindas fotos!Esperamos que voltem em uma futura oportunidade. Será um prazer recebê-los.Atenciosamente,Charles AgostinhoGerente de Hospedagem

10/10 – Uitstekend

yanide

6 nachten verbleven in januari 2024
Reactie van Charles Agostinho op 14 jan 2024
Dear Yanide,Thank you very much for your time to leave us a comment about Windsor Excelsior Hotel. I am glad that your stay with us was enjoyable.We look forward to seeing you again.Regards,Charles AgostinhoHospitality Manager

8/10 – Goed

David

Zakenreiziger
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Good location, the price is fair, but as many times as I stay here I have never received VIP upgrade room.
1 nacht verbleven in januari 2024
Reactie van Charles Agostinho op 11 jan 2024
Dear David,Thank you for choosing the Windsor Excelsior Hotel for staying in Rio.We are happy that our services have pleased you. Especially happy for your compliment to our location. Find out about the VIP benefits you are entitled to at the hotel. Here we grant 20% discount on food services. Although upgrades are not a mandatory benefit, I saw that in your last stay you stayed in room #207 (which was an upgrade).We look forward to seeing you again.

8/10 – Goed

Elaine

Reisde met een groep
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The room was nice and comfortable. Outlook was a bit bleak. Rooftop bar and pool was very nice. Staff were courteous, especially at check in. Breakfast was very, very good and a great selection of food.
2 nachten verbleven in januari 2024
Reactie van Charles Agostinho op 10 jan 2024
Dear Elaine,Thank you very much for your time to leave us a comment about Windsor Excelsior Hotel. I am glad that your stay with us was enjoyable.We look forward to seeing you again.Regards,Charles AgostinhoHospitality Manager

10/10 – Uitstekend

VIVIANE

Reisde met familie
Positief: Netheid, personeel en service en comfort kamer
RECOMENDO
FOMOS MUITO BEM ATENDIDOS, TODOS OS FUNCIONARIOS MUITO SOLÍCITOS E PRESTATIVOS. QUARTO LIMPO E CONFORTÁVEL
4 nachten verbleven in december 2023
Reactie van Charles Agostinho op 10 jan 2024
Prezada Viviane,Obrigado pelo seu tempo em compartilhar um pouco de sua experiência em hospedar-se no Windsor Excelsior Hotel.Ficamos felizes em saber que nossos serviços foram de seu agrado, e que nossa equipe lhe cativou em relação a amabilidade no atendimento.Esperamos que voltem em uma futura oportunidade. Será um prazer recebê-los.Atenciosamente,Charles AgostinhoGerente de Hospedagem

6/10 – Redelijk

Juan, Redwood City

3 nachten verbleven in januari 2024
Reactie van Charles Agostinho op 10 jan 2024
Estimado Juan,Gracias por elegir el Windsor Excelsior Hotel para alojarse en Rio.Nos pusimos felices que nuestros servicios hayan gustadoEsperamos que haya guardado buenos recuerdos de nuestra ciudad.Saludos cordiales,Charles AgostinhoGerente de Hospedaje

8/10 – Goed

Mary

Positief: Netheid, staat van de accommodatie en faciliteiten
2 nachten verbleven in januari 2024
Reactie van Charles Agostinho op 10 jan 2024
Dear Mary,Thank you very much for your time to leave us a comment about Windsor Excelsior Hotel. I am glad that your stay with us was enjoyable.We look forward to seeing you again.Regards,Charles AgostinhoHospitality Manager

10/10 – Uitstekend

Nicholas

Positief: Netheid, personeel en service en comfort kamer
A Good, Older Hotel
The property is not the most updated or nicest hotel in Copacabana by any means, but it provides excellent service and value. The staff at check-in noticed my fiancé coughing and immediately had water brought. That was an impactful first impression, and it was greatly appreciated. The room itself was very well cleaned, and the linens were fresh and spotless. The “courtyard view” was not that nice through the tiny window, but we only stayed one night and didn’t really care about that. Breakfast was excellent with views to the beach from the dining area. We had them stow our bags, so we could go to the zoo; the bellhops were very attentive. This hotel could use a refresh in some areas, but it is exceptionally well managed. We would recommend a stay here.
1 nacht verbleven in januari 2024
Reactie van Charles Agostinho op 8 jan 2024
Dear Nicholas,Thank you for choosing the Windsor Excelsior Hotel for staying in Rio.We are happy that our services have pleased you. Especially happy for your compliment to our staff, location and breakfast. We hope you kept good memories here.Greetings,Charles AgostinhoHospitality Manager

10/10 – Uitstekend

Carlos Felipe

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Perfect hotel for travelers wishing to stay at Copacabana beach.
7 nachten verbleven in december 2023
Reactie van Charles Agostinho op 8 jan 2024
Dear Carlos Felipe,We appreciate your kind comments on our hotel, services and staff. We hope you have kept good memories of your days with us.We look forward to seeing you again.Kindly,Charles AgostinhoHospitality Manager