Voorkant van accommodatie

Beoordelingen van Ascott Rafal Olaya Riyadh

4 out of 5
Ascott Rafal Olaya Riyadh
7706 Sahafa Olaya St, P.O. Box 2396, Riyadh

Beoordelingen

7,6

Goed

Gastenscore: 10 - Uitstekend. 52 van 116 beoordelingen" "
Gastenscore: 8 - Goed. 24 van 116 beoordelingen" "
Gastenscore: 6 - Redelijk. 15 van 116 beoordelingen" "
Gastenscore: 4 - Matig. 5 van 116 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 20 van 116 beoordelingen" "

8,2/10

Netheid

8,2/10

Personeel en service

7,6/10

Voorzieningen

8,4/10

Staat van de accommodatie en faciliteiten

8,4/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

David

1 nacht verbleven in april 2024
Reactie van Salah abouelmagd op 23 mei 2024
Thank you for taking your valuable time out to give us your feedback. We look forward to welcoming you back to our serviced residence for your next visit. Sincerely

10/10 – Uitstekend

Shamlan

Reisde met familie
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Wonderful experience.
3 nachten verbleven in februari 2024
Reactie van Salah abouelmagd op 14 mrt 2024
Thank you for taking your valuable time out to give us your feedback. We look forward to welcoming you back to our serviced residence for your next visit. Sincerely

10/10 – Uitstekend

MAAN

Zakenreiziger
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Good parking. Great staff.
1 nacht verbleven in maart 2024
Reactie van Salah Abouelmagd op 12 mrt 2024
Thank you for taking your valuable time out to give us your feedback. We look forward to welcoming you back to our serviced residence for your next visit. Sincerely

8/10 – Goed

Ridha

1 nacht verbleven in januari 2024
Reactie van Salah Abouelmagd op 12 mrt 2024
Thank you for taking your valuable time out to give us your feedback. We look forward to welcoming you back to our serviced residence for your next visit. Sincerely

10/10 – Uitstekend

James

Zakenreiziger
Positief: Netheid, comfort kamer
1 nacht verbleven in januari 2024
Reactie van Salah Abouelmagd op 12 mrt 2024
Thank you for taking your valuable time out to give us your feedback. We look forward to welcoming you back to our serviced residence for your next visit. Sincerely

10/10 – Uitstekend

sarah abdullah

Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
5 nachten verbleven in december 2023
Reactie van Salah Abouelmagd op 13 jan 2024
Thank you for taking your valuable time out to give us your feedback. We look forward to welcoming you back to our serviced residence for your next visit. Sincerely

6/10 – Redelijk

Nawaf

Reisde met familie
Negatief: Staat van de accommodatie en faciliteiten
there’s no noise isolation between the rooms which is make insomnia and uncomfortable sleep
5 nachten verbleven in december 2023
Reactie van Salah Abouelmagd op 13 jan 2024
hank you for taking your valuable time out to give us your feedback. We will verify the matter and take necessary action, We look forward to welcoming you back to our serviced residence for your next visit. Sincerely

10/10 – Uitstekend

Eyhab

Zakenreiziger
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
the room/apartment is in great condition and very comfortable
1 nacht verbleven in november 2023
Reactie van Salah Abouelmagd op 19 dec 2023
Thank you for taking your valuable time out to give us your feedback. We look forward to welcoming you back to our serviced residence for your next visit. Sincerely

2/10 – Ontzettend slecht

Basim, Springfield Gardens

Zakenreiziger
The worst that can happen is when you wake up in the morning and you don't have hot water. This is the most basic need and if the hotel is unable to provide this then to be it's a failure. After I complained an engineer came to the room and saw the issue and after I returned to my room later the problem was still there.
1 nacht verbleven in oktober 2023
Reactie van Salah abouelmagd op 6 nov 2023
Thank you for taking your valuable time to provide us with your feedback. We will verify what you mentioned and we will strive to develop our services to achieve the satisfaction of our guests, We look forward to welcoming you again. At our serviced accommodation for your next visit. sincerely

4/10 – Matig

Mohammed

1 nacht verbleven in september 2023
Reactie van Salah Abouelmagd op 22 sep 2023
Dear Mr. Mohammed, Thank you for taking your valuable time out to give us your feedback. We look forward to welcoming you back to our serviced residence for your next visit. Sincerely

2/10 – Ontzettend slecht

saja

1 nacht verbleven in september 2023
Reactie van Salah abouelmagd op 22 sep 2023
Dear Ms. Saja, Thank you for taking your valuable time out to give us your feedback. We look forward to welcoming you back to our serviced residence for your next visit. Sincerely

4/10 – Matig

Ahmed

1 nacht verbleven in augustus 2023
Reactie van Salah op 8 sep 2023
Dear Guest, Thank you for taking your valuable time out to give us your feedback. We look forward to welcoming you back to our serviced residence for your next visit. Yours sincerely, Ascott Management

8/10 – Goed

Faysal, Morgantown

Positief: Netheid
Nice location
1 nacht verbleven in mei 2023
Reactie van Salah abouelmagd op 3 jun 2023
Dear Guest, Thank you for taking your valuable time out to give us your wonderful feedback. We look forward to welcoming you back to our serviced residence for your next visit. Yours sincerely, Ascott Management.

6/10 – Redelijk

Geverifieerde reiziger

Zakenreiziger
Positief: Netheid
Lite tråkigt att ej Restaurang var öppen kvällstid! Samt att frukost tyvärr ej var godkänd. Så, Höj matkvalitén!
7 nachten verbleven in november 2022
Reactie van Wasiullah Zaffari op 3 dec 2022
Kära gäst,Tack för din värdefulla feedback.Vi har delat dina kommentarer med teamet för förbättringar och vi ser fram emot att välkomna dig tillbaka till vårt boende.Med vänliga hälsningarAscott Management

6/10 – Redelijk

Mohammed

Positief: Netheid, comfort kamer
Poor communication with staff Slow service No housekeeping during my stay(Tow nights)
2 nachten verbleven in november 2022
Reactie van Wasiullah Zaffari op 3 dec 2022
Dear Mohammed,Thank you for your valuable feedback.We have shared your comments with the team for improvements and we look forward to welcoming you back to our residence.SincierelyAscott Management

10/10 – Uitstekend

Ahmed Mohamed Nabil

Reisde met familie
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Great staff and location, appreciate the warm welcome special from Mr. Muhanad in the reception.
Reactie van Wasiullah Zaffari op 6 nov 2022
Dear Ahmed Mohamed Nabil,Thank you for taking your valuable time out to give us your feedback.We look forward to welcoming you back to our serviced residence for your next visit.Yours sincerely,Ascott Management

10/10 – Uitstekend

Ahmed Mohamed Nabil

2 nachten verbleven in november 2022

8/10 – Goed

Mazen

Zakenreiziger
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Excellent welcome at reception, spacious rooms, high quality amenities. The breakfast was a BIG disappointment. It is priced as higher-end 5* hotels, but with limited choice of items, questionable freshness of food and slowness in serving even coffee and tea. Not to be repeated!
1 nacht verbleven in oktober 2022
Reactie van Wasiullah Zaffari op 6 nov 2022
Dear Mazen,Thank you for taking your valuable time out to give us your feedback.We apologize for disapponting you with the breakfast arrangements. Our restaurants are going through an extensive transition phase and massive upgrades for our customers to enjoy much–anticipated and totally re-vamped dining experience soon.We look forward to welcoming you back to our serviced residence for your next visit.Yours sincerely,Ascott Management

10/10 – Uitstekend

Nabil

Zakenreiziger
Positief: Netheid, staat van de accommodatie en faciliteiten
Impeccable quality of service
2 nachten verbleven in oktober 2022
Reactie van Wasiullah Zaffari op 6 nov 2022
Dear Nabil,Thank you for taking your valuable time out to give us your feedback.We look forward to welcoming you back to our serviced residence for your next visit.Yours sincerely,Ascott Management

8/10 – Goed

Mubark

Reisde met familie
Positief: Netheid
1 nacht verbleven in juli 2022
Reactie van Wasiullah Zaffari op 21 jul 2022
Dear Mubark, Thank you for your valuable feedback. Look forward to welcoming you back on your next visit. Thank You!

10/10 – Uitstekend

Mohammed

Reisde met een groep
Positief: Netheid, comfort kamer
فندق جميل و نظيف و خدمتهم ممتازة
3 nachten verbleven in januari 2022
Reactie van Wasiullah Zaffari op 21 jul 2022
Dear Mohammed, Thank you for your valuable feedback. Look forward to welcoming you back on your next visit. Thank You!

10/10 – Uitstekend

Modhi

Reisde met familie
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Thank you for the good treatment and reception.
1 nacht verbleven in maart 2022
Reactie van Wasi Zaffari op 4 mei 2022
Dear Modhi, Thank you for your review. Looki forward to welcoming you back at our residence. Best Regards, Wasi Zaffari

2/10 – Ontzettend slecht

Nasser

Reisde met familie
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
I like easy parking I didn't like: staff attitude, bad smell, the room was not ready: only one towel, no slipper
1 nacht verbleven in maart 2022
Reactie van Wasi Zaffari op 4 mei 2022
Dear Mr. Nasser, Thank you for your valuable feedback. We have shared your commets with the team and please accept our sincere apologies for not meeting your expectations. We look forward to welcoming you back at our residence on your next visit. Thank You, Wasi Zaffari

8/10 – Goed

KS

Zakenreiziger
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Good Property… didn’t have non-smoking rooms finally agreed to take smoking room took about 30 mts to check in at 17:30 hrs … they did offer free breakfast for inconvenience
1 nacht verbleven in januari 2022
Reactie van Wasiullah Zaffari op 5 mrt 2022
Dear Guest, Thank you for your feedback. Look forward to welcoming you back at our property. Thank You,

6/10 – Redelijk

Mashari, Tempe

Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Yes it was large room but Kitchen stuff wasn’t clean enough Main bathroom need some maintenance Internet was down in the whole hotel and they didn’t solve it
1 nacht verbleven in december 2021
Reactie van Wasiullah Zaffari op 12 dec 2021
Dear Mashari, Thank you for your valuable feedback. we have noted your comments. Look forward to welcoming you back at Ascott. Thank You, Wasi Zaffari

8/10 – Goed

Abdullah

Positief: Netheid, comfort kamer
1 nacht verbleven in december 2021
Reactie van Wasiullah Zaffari op 12 dec 2021
Dear Abdullah, Thank you for your valuable feedback. Look forward to welcoming you back at Ascott. Thank You, Wasi Zaffari

10/10 – Uitstekend

Namer

Positief: Netheid, comfort kamer
يستحق التجربه مره اخرى
جيده جدا
1 nacht verbleven in november 2021
Reactie van Wasiullah Zaffari op 12 dec 2021
Dear Namer, Thank you for your valuable feedback. we have noted your comments. Look forward to welcoming you back at Ascott. Thank You, Wasi Zaffari

8/10 – Goed

fawaz

1 nacht verbleven in november 2021
Reactie van Wasiullah Zaffari op 12 dec 2021
Dear Fawaz, Thank you for your valuable feedback. Look forward to welcoming you back at Ascott. Thank You, Wasi Zaffari

4/10 – Matig

Abdulrahman

Zakenreiziger
Positief: Comfort kamer
Negatief: Netheid
الفندق لا يستحق قيمته، ولا يستحق تصنيف 4 نجوم الغرف جداً رديئه والأثاث كانك في شقق مفروشه نجمتين والارضيه بلاط ويست موكيت
2 nachten verbleven in september 2021
Reactie van Wasiullah Zaffari op 30 sep 2021
Dear Mr. Abdulrahman, Thank you for taking your valuable time out to give us your feedback. We have noted your comment and look forward to serve you better on your next visit. Yours sincerely, Management

6/10 – Redelijk

suliman

1 nacht verbleven in augustus 2021
Reactie van Wasiullah Zaffari op 30 sep 2021
Dear Mr. Suliman, Thank you for taking your valuable time out to give us your feedback. We look forward to welcoming you back to our serviced residence for your next visit. Yours sincerely, Management

10/10 – Uitstekend

ABDULKADER

Zakenreiziger
Positief: Netheid, comfort kamer
2 nachten verbleven in augustus 2021
Reactie van Wasiullah Zaffari op 18 aug 2021
Dear Abdulkader, Thank you for taking your valuable time out to give us your feedback. We look forward to welcoming you back to our serviced residence for your next visit. Yours sincerely, Management

6/10 – Redelijk

Youngwook

Reisde met familie
Positief: Netheid, comfort kamer
깨끗한 숙소 그러나...
숙소는 아주 깨끗하고 넓은 침대 및 거실, 3개의 화장실로 쾌적하게 지낼 수 있었음. 하지만 부족한 수건에 대한 보충 요청은 무시되었고, 21세기에 남녀가 구분된 수영장이라니... 가족들이 함께 즐기기에는 부족했음.
1 nacht verbleven in mei 2021
Reactie van Wasiullah Zaffari op 31 mei 2021
Dear Youngwook, Thank you for your valuable time to give us your feedback. Look forward to welcoming you back at our residence. Thank You Wasiullah Zaffari

2/10 – Ontzettend slecht

Mochammad

Zakenreiziger
Negatief: Netheid, comfort kamer
2 nachten verbleven in maart 2021
Reactie van Wasiullah Zaffari op 4 mei 2021
Dear Mohammad, Thank you for your valuable feedback. We look forward to welcoming you back at our residence on your next visit. Best Regards

6/10 – Redelijk

Abdullah

Positief: Netheid
Negatief: Comfort kamer
1 nacht verbleven in maart 2021
Reactie van Wasiullah Zaffari op 4 mei 2021
Dear Mohammad, Thank you for your valuable feedback. We look forward to welcoming you back at our residence on your next visit. Best Regards,

10/10 – Uitstekend

Geverifieerde reiziger

Zakenreiziger, Reisde met partner
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Outstanding excellent services, staff and rooms are super, I would recommend it blindly.
10 nachten verbleven in maart 2021
Reactie van Wasiullah Zaffari op 4 mei 2021
Dear Guest, Thank you for your valuable feedback. We look forward to welcoming you back at our residence on your next visit. Best Regards,

8/10 – Goed

Geverifieerde reiziger

Reisde met familie
Positief: Netheid, comfort kamer
Nice Location and Clean Rooms
Good place and good location. Rooms are nice and clean.
1 nacht verbleven in maart 2021
Reactie van Wasiullah Zaffari op 4 mei 2021
Dear Guest, Thank you for your valuable feedback. We look forward to welcoming you back at our residence on your next visit. Best Regards,

2/10 – Ontzettend slecht

Geverifieerde reiziger

Zakenreiziger
Negatief: Netheid, comfort kamer
Worst hotel experience
The room was not as the pictures, small windows not panoramic, furniture was less than expected, the bed was not comfortable, there were no heater in the AC system, hotel was having noisy construction that they didn't mentiones and even after several companies they didn't do any thing nighter offered compensation.
6 nachten verbleven in februari 2021

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met partner
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Amazing lovely apartment , very big, amenities are fully. Missing some cleaning stuff like kitchen tissues, small spoons were not available.. bathroom was not so clean. But the apartment over all is very nice. Bedsheets are clean and comfy. Check in was easy and we got underground parking l. Very good for long stay 👍
1 nacht verbleven in januari 2021

10/10 – Uitstekend

Saud

Positief: Netheid, comfort kamer
1 nacht verbleven in december 2020
Reactie van Hassan Alqarni op 15 dec 2020
Dear Mr. Saud, Thank you for taking the time to share your feedback, we are happy that our service met with your expectation, looking forward to see you again on your next visit. best regards,

2/10 – Ontzettend slecht

Yahya

Reisde met familie
Negatief: Comfort kamer
1 nacht verbleven in december 2020

2/10 – Ontzettend slecht

Geverifieerde reiziger

4 nachten verbleven in september 2020
Reactie van Hassan Alqarni op 30 sep 2020
Dear Anonymous, Thank you for taking the time to rate your stay with us we would appreciate if you can provide us further information about your stay and what is your comment this will help us to rectify any errors from ourside. Best regards

2/10 – Ontzettend slecht

aymen s

Reisde met familie
Negatief: Netheid, comfort kamer
Never ever come back
Difficult to reach More than two hours to make check in No internet connection Everyday ask about their money although my reservation is paid I received more than ten calls in three days for different reasons
3 nachten verbleven in september 2020
Reactie van Hassan op 16 sep 2020
Dear Mr. Amen, We thank you for taking the time to give us your feedback about your recent stay in or hotel, and we are very sorry that your stay was not up to the level of your expectations, unfortunately the booking issue is out of our hand and the error made from the booking website is beyond our control, please accept our apologies for the shortfall in our service, your valued comment will help us to continue improve our services, should you require any further assistance please let us know anytime.

2/10 – Ontzettend slecht

Majed, Jubail

Zakenreiziger
Negatief: Netheid
Very bad check in process. Also not clean rooms especially the bed and bathroom... it was my first time there and it will be my last time to book in this hotel.
1 nacht verbleven in augustus 2020
Reactie van Hassan Alqarni op 30 sep 2020
Dear Mr. Majed, thank you for taking the time to share your feedback regarding your recent stay in our property, regret to learn about the various service shortfalls that you encounter as it is certainly not the level of standards that we are known for, We take the delivery of exceptional guest experience very seriously and will continue to improve in this . Once again, thank you for your valuable feedback and we look forward to having you back at Ascott Rafal Olaya Riyadh.

2/10 – Ontzettend slecht

Geverifieerde reiziger

2 nachten verbleven in augustus 2020
Reactie van Hassan Alqarni op 30 sep 2020
Dear Anonymous, Good day from Ascott Rafal Olaya Thank you for taking the time to share your rating about your recent stay in our property we would appreciate if you share with us further details about your feedback in order to rectify any error from our side.

8/10 – Goed

Geverifieerde reiziger

Reisde met een groep
Positief: Netheid, comfort kamer
A good place to stay
Friendly staff. Check-in and check-out went smoothly. Clean rooms and well-maintained furniture. Close to supermarket. Parking lots available in and around the hotel. They should consider more air purifiers for smoking floors. Yes, I would stay here again.
1 nacht verbleven in augustus 2020
Reactie van Hassan Alqarni op 30 sep 2020
Dear Anonymous Thank you for your kind review! It brings us great joy to learn that you had a wonderful stay experience with us, and we appreciate the time you took to compliment our colleagues for their dedicated services, All of us here look forward to welcoming you back on your next trip to Ascott Rafal Olaya Riyadh!

2/10 – Ontzettend slecht

Noura, Riyadh

Negatief: Netheid
They’re very unprofessional and the staff were very rude. You can’t have guests in the room no matter what. The only way you can have guests is to have them in lobby. I brought a guests to my room and the hotel staff came to my room and asked them to leave or stay at the lobby. I really don’t recommend this hotel at all.
1 nacht verbleven in augustus 2020

2/10 – Ontzettend slecht

Geverifieerde reiziger

Zakenreiziger
Negatief: Netheid, comfort kamer
2 nachten verbleven in juli 2020
Reactie van Hassan Alqarni op 30 sep 2020
Dear Anonymous, Good day from Ascott Rafal Olaya Thank you for taking the time to share your rating about your recent stay in our property we would appreciate if you share with us further details about your feedback in order to rectify any error from our side.

2/10 – Ontzettend slecht

Geverifieerde reiziger

Reisde met familie
Negatief: Netheid
Slow Service
The service is very slow. I expect faster service for the price.
1 nacht verbleven in juli 2020

6/10 – Redelijk

Geverifieerde reiziger

Zakenreiziger
Positief: Comfort kamer
Negatief: Netheid
2 nachten verbleven in juli 2020

2/10 – Ontzettend slecht

Geverifieerde reiziger

2 nachten verbleven in juli 2020