Studio, 1 kingsize bed, uitzicht op stad, op de hoek | Uitzicht op de bergen

Beoordelingen van Hampton Inn & Suites Roanoke-Downtown

2.5 out of 5
Hampton Inn & Suites Roanoke-Downtown
27 Church Avenue SE, Roanoke, VA

Beoordelingen

9,0

Fantastisch

Gastenscore: 10 - Uitstekend. 663 van 1000 beoordelingen" "
Gastenscore: 8 - Goed. 228 van 1000 beoordelingen" "
Gastenscore: 6 - Redelijk. 64 van 1000 beoordelingen" "
Gastenscore: 4 - Matig. 20 van 1000 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 25 van 1000 beoordelingen" "

9,4/10

Netheid

9,2/10

Personeel en service

8,8/10

Voorzieningen

9,2/10

Staat van de accommodatie en faciliteiten

8,6/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

Mark D.

Positief: Netheid, voorzieningen
The staff was great and the rooms were very nice
1 nacht verbleven in mei 2024

10/10 – Uitstekend

Doug

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in mei 2024

10/10 – Uitstekend

ann

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in mei 2024

10/10 – Uitstekend

Sonia

Reisde met huisdieren, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great location, the room was comfortable and clean, the staff was super friendly, and we had an overall great experience. Access to/from the parking lot with one's luggage is not the "easiest," so if you're traveling with kids/pets/considerable luggage, be ready to burn some calories! It was unfortunate to see the amount of homeless in the areas surrounding the hotel; when taking our dog out at night we saw it at its peak.
1 nacht verbleven in mei 2024

10/10 – Uitstekend

Pilar

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024

10/10 – Uitstekend

Rebecca

Reisde met familie
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Nice staff. Very attentive. Definitely will come back to this property.
2 nachten verbleven in april 2024
Reactie van Cynthia op 17 apr 2024
Thank you for your feedback.

6/10 – Redelijk

Jeffrey

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van Cynthia op 12 apr 2024
Thank you for sharing your experience with us. We would love to hear more about your rating.

10/10 – Uitstekend

Janell

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Great location!
1 nacht verbleven in april 2024
Reactie van Cynthia op 12 apr 2024
Thank you for your feedback.

10/10 – Uitstekend

Dennis or Susan

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Everything that we wish to see was in walking distance. Would have liked to have had a map of the surrounding area with restaurants and entertainment venues in area.
2 nachten verbleven in maart 2024
Reactie van Cynthia op 1 apr 2024
Thank you for sharing your experience.

10/10 – Uitstekend

Karen

Positief: Netheid, personeel en service
1 nacht verbleven in maart 2024
Reactie van Samantha op 25 mrt 2024
Thank you for taking the time to leave a review with us!

10/10 – Uitstekend

Wade, Wenonah

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
.
1 nacht verbleven in maart 2024
Reactie van Samantha op 25 mrt 2024
Thank you for taking the time to leave a review with us!

10/10 – Uitstekend

Chet

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Annual visit to the Roanoke Hampton. Impressed with all staff, very accommodating, hard working and kind. Impressed with housekeeping staff. Hotel could use an update but very satisfied with our stay and will return in the future.
3 nachten verbleven in maart 2024
Reactie van Samantha op 25 mrt 2024
Thank you so much for taking the time to leave a review. We are so happy that you enjoyed your stay with us. Our hotel is waiting for our notice on the soft goods renovation. Hopefully that will begin before the end of the year.

10/10 – Uitstekend

Richard

Positief: Netheid
1 nacht verbleven in maart 2024
Reactie van Samantha op 25 mrt 2024
Thank you so much for taking the time to leave a review with us!

6/10 – Redelijk

Patricia

Reisde met familie
Positief: Netheid, personeel en service
1 nacht verbleven in februari 2024
Reactie van Cynthia op 29 feb 2024
Thank you for sharing your feedback. If you could please provide more details about your stay: I can look into any matters shared.

8/10 – Goed

Lisa

Reisde met een groep
Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Not quite as wonderful as usual
We've stayed here several times and have always found the accommodations wonderful. This time, though, the staff seemed overwhelmed. Check-in was at 4:00, we arrived at 4:05 and they weren't sure our room was ready. We had friends traveling with us - their FIRST stay here - and they were sent to a room that wasn't yet cleaned. They had to be moved to another room, and, unfortunately, they were kept awake most of the night by a whining dog, a party and a fight. Truly a disappointing experience for them. This will not hinder us from giving it another shot on our next visit to Roanoke, but I don't adhere to a three-strike rule, with me, it's two strikes and you're out. Sorry.
1 nacht verbleven in februari 2024
Reactie van Cynthia op 29 feb 2024
Thank you for providing us with feedback on your experience. We regret any inconvenience you may have experienced during your stay. I will investigate the reported disturbances and address the noise and altercation concerns that you have raised. I apologize for any inconveniences that your friends may have encountered as well. I would appreciate the opportunity to speak with them regarding their experience. Our team is committed to resolving these issues to ensure a more pleasant stay should you choose to visit us again.

10/10 – Uitstekend

Stephen

Zakenreiziger, Reisde met familie
Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
👍
1 nacht verbleven in februari 2024
Reactie van Cynthia op 24 feb 2024
Thank You for sharing your feedback. We are happy to hear you enjoyed your stay.

10/10 – Uitstekend

Kimberly

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
So much comfort
We enjoyed our stay. Beds were very comfortable. Food was excellent. The only negative was the faucet in the bathroom apparently had not been cleaned properly I a long time. There was buildup around the faucet handle. I cleaned it with a washcloth the first day. Even with the do not disturb sign on the maid came in while we were out and made our bed. That is a little odd.?
3 nachten verbleven in februari 2024
Reactie van Samantha op 19 feb 2024
Thank you so much for the kind review. We are looking into the housekeeper that had that floor in regard to the DND on the door. Hope to see you again soon.

6/10 – Redelijk

Geverifieerde reiziger

Reisde met een groep
Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Negatief: Personeel en service
Check in very slow. Then they put us in a room that was not ready(it was well after check in time). The room had leftover food in it and no bed linens. So back to the front desk to wait in a line again and they sent us to another room. The room beside us had a dog in it that barked and cried for 3 hours and another room people yelled and partied until after 4am. It was a horrible stay not all to the fault of hotel staff. The hotel is nice, it was clean and comfortable and it is in a great location to visit downtown.
1 nacht verbleven in februari 2024
Reactie van Samantha op 19 feb 2024
I do apologize for the inconvenience that you encountered during your stay with us.

8/10 – Goed

Sara

3 nachten verbleven in februari 2024
Reactie van Samantha op 25 mrt 2024
Thank you so much for taking the time to leave a review.

10/10 – Uitstekend

crystal

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Clean room and view of the star from balcony
2 nachten verbleven in januari 2024
Reactie van Cynthia op 18 feb 2024
Thank you for your feedback. We are happy to hear your stay with us was great.

10/10 – Uitstekend

Wes

1 nacht verbleven in januari 2024
Reactie van Cynthia op 2 feb 2024
Thank you for sharing your feedback. We are happy to hear you enjoyed your stay with us.

10/10 – Uitstekend

Carrie

1 nacht verbleven in januari 2024
Reactie van Cynthia op 2 feb 2024
Thank you for your feedback. We are happy you enjoyed your stay with us.

8/10 – Goed

Katia

Negatief: Voorzieningen
Hotel was nice service was not too good. Ran out of breakfast food and they tan out if pillow covers !!!!!
2 nachten verbleven in december 2023
Reactie van Cynthia op 26 jan 2024
Thank you for your feedback. We are sorry to hear that the breakfast was unsatisfactory, and you had issue with the pillows. I will be looking into this matter and taking the necessary measures to correct the concerns.

10/10 – Uitstekend

ann

Reisde met familie
Positief: Staat van de accommodatie en faciliteiten
Will be back very happy with our stay
4 nachten verbleven in januari 2024
Reactie van Cynthia op 26 jan 2024
Thanks for your review we appreciate your great feedback.

8/10 – Goed

Cindy

1 nacht verbleven in januari 2024
Reactie van Cynthia op 26 jan 2024
Thanks for your review we appreciate your great feedback.

10/10 – Uitstekend

Oscar

1 nacht verbleven in januari 2024
Reactie van Cynthia op 26 jan 2024
Thanks for your review we appreciate your great feedback.

10/10 – Uitstekend

Richard

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
great
3 nachten verbleven in januari 2024
Reactie van Cynthia op 26 jan 2024
Thanks for your review we appreciate your great feedback.

10/10 – Uitstekend

Mike

Zakenreiziger
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in januari 2024
Reactie van Cynthia op 26 jan 2024
Thanks for your review we appreciate your great feedback.

10/10 – Uitstekend

Jill

Reisde met een groep
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in december 2023
Reactie van Cynthia op 26 jan 2024
Thanks for your review we appreciate your great feedback.

10/10 – Uitstekend

Brian

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
2 nachten verbleven in december 2023
Reactie van Cynthia op 26 jan 2024
Thanks for your review we appreciate your great feedback.

2/10 – Ontzettend slecht

Laura, Bronxville

Negatief: Netheid, voorzieningen
1 nacht verbleven in december 2023
Reactie van Cynthia op 26 jan 2024
We are sorry to see your feedback of 1 out 5 can you please give us more details on your stay with us so we can address them accordingly?

10/10 – Uitstekend

Sean

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in december 2023
Reactie van Cynthia op 26 jan 2024
Thanks for your review we appreciate your great feedback.

6/10 – Redelijk

Geverifieerde reiziger

Reisde met een groep
Negatief: Staat van de accommodatie en faciliteiten
Great location but major issue with elevator
The elevator was out of order and the front desk clerk had no idea how to tell us to get to our room on the 7th floor. All she could say was that she had called the manager.
1 nacht verbleven in december 2023
Reactie van Cynthia op 26 jan 2024
We are sorry to hear that your feedback is less than perfect. We apologize for the inconvenience with the elevators. we were aware that one of the two were down at the time and needed servicing. We have new hires in training and do hope to have everyone trained effectively. We will look into this matter and spend more quality time with the trainees to assure your next stay with us is more satisfactory. We thank you for sharing your feedback and do take these things seriously. We will look into the matter more.

8/10 – Goed

Linda

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in december 2023
Reactie van Cynthia op 26 jan 2024
Thanks for your review we appreciate your great feedback.

10/10 – Uitstekend

John

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Hampton Inn/Roanoke
Very nice, comfortable hotel in the middle of town.
1 nacht verbleven in december 2023
Reactie van Cynthia op 26 jan 2024
Thanks for your review we appreciate your great feedback.

10/10 – Uitstekend

Robert

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
1 nacht verbleven in december 2023
Reactie van Cynthia op 26 jan 2024
Thanks for your review we appreciate your great feedback.

10/10 – Uitstekend

Adriel

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
3 nachten verbleven in december 2023
Reactie van Cynthia op 26 jan 2024
Thanks for your review we appreciate your great feedback.

10/10 – Uitstekend

Teresa, Myrtle beach

Reisde met huisdieren, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Spent Christmas here with our two toddlers and two yorkie! They were amazing and gave the best experience.
3 nachten verbleven in december 2023
Reactie van Cynthia op 26 jan 2024
Thanks for your review we appreciate your great feedback.

4/10 – Matig

Geverifieerde reiziger

Not worth the price—no glassware no Netflix no smart 📺
1 nacht verbleven in december 2023
Reactie van Cynthia op 26 jan 2024
We are sorry to hear your stay with us was less than perfect. We have just upgraded our TVs to standards and do hope you will come see us again. We are up to Hilton standards and do not offer glass wear any longer but do offer other drinking cups other than the coffees cups and they are available at any time. Thank you for sharing your feedback with us .

10/10 – Uitstekend

Michael

1 nacht verbleven in december 2023
Reactie van Cynthia op 26 jan 2024
Thanks for your review we appreciate your great feedback.

10/10 – Uitstekend

Pete

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in december 2023
Reactie van Cynthia op 26 jan 2024
Thanks for your review we appreciate your great feedback.

10/10 – Uitstekend

cornelius

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in december 2023
Reactie van Cynthia op 26 jan 2024
Thanks for your review we appreciate your great feedback.

8/10 – Goed

Jason

Reisde met partner
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Wry well situated in Downtown Roanoke. A definite revisit and stay. Only negative thing staff on evening shift not that friendly . She didn’t come off as a good “people person” of that makes sense. She needs to learn to speak up also. I was having her to repeat herself several times. Not that she a bad employee but she could use some more training on dealing with the public.
1 nacht verbleven in november 2023

6/10 – Redelijk

Delphine

Reisde met partner
They don’t tell you that it’s an $8 daily fee to park. When you park, you have to go outside to get to the lobby. There is entry from the elevator. That means if it’s cold or raining you will be put in the elements. Secondly, they place a $50 hold on your account for every day that you stay. Refund is not given right away.
2 nachten verbleven in november 2023

2/10 – Ontzettend slecht

Mona

Negatief: Voorzieningen
The bed was slept in and sheets not changed when I arrived and a drip behind the toilet and rust coming of the shower. This was more like a motel instead of hotel because of the lack of cleanliness. I couldn’t wait to leave.
2 nachten verbleven in november 2023

10/10 – Uitstekend

Melissa

Reisde met huisdieren, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Wonderful stay! Dog friendly! Will absolutely stay again when visiting family in Roanoke!
2 nachten verbleven in november 2023
Reactie van Cynthia op 26 nov 2023
Thank you for your feedback we are happy to hear you enjoyed your stay with us.

8/10 – Goed

Denyse

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Staff was helpful and friendly. Room could have been a little cleaner - hair on the shower wall and on the toliet, corners of the bathroom weren't super clean. The drapes didn't cover the corners of the windows and it was light a bright light was on until we fi ally got out of bed. Breakfast selection is very vegan friendly.
1 nacht verbleven in november 2023
Reactie van Cynthia op 26 nov 2023
Thank your for your feedback we are happy to hear you enjoyed our breakfast options. We assure you we take your concerns seriously and will addressing the concerns with the appropriate team members.

8/10 – Goed

Sandra

1 nacht verbleven in november 2023
Reactie van Cynthia op 26 jan 2024
Thanks for your review we appreciate your great feedback.

10/10 – Uitstekend

Theodore, Alexandria

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in november 2023

8/10 – Goed

Lori

Positief: Personeel en service, staat van de accommodatie en faciliteiten
1 nacht verbleven in november 2023
Reactie van Cynthia op 26 nov 2023
Thank you for your feedback we are happy to hear you enjoyed your stay with us.