Terras
Beschikbaarheid controleren

Beoordelingen van Mainstay Suites Airport

2.5 out of 5
Mainstay Suites Airport
5080 Valley View Blvd Nw, Roanoke, VA

Beoordelingen

8,6

Uitstekend

Gastenscore: 10 - Uitstekend. 243 van 422 beoordelingen" "
Gastenscore: 8 - Goed. 105 van 422 beoordelingen" "
Gastenscore: 6 - Redelijk. 32 van 422 beoordelingen" "
Gastenscore: 4 - Matig. 25 van 422 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 17 van 422 beoordelingen" "

9,0/10

Netheid

8,8/10

Personeel en service

8,0/10

Voorzieningen

8,8/10

Staat van de accommodatie en faciliteiten

8,2/10

Milieuvriendelijkheid

Beoordelingen

8/10 – Goed

Tina

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The location is very good. Our tv went out and we were told to unplug it for 10 minutes and then plug it back in. It was something to do with the weather.
2 nachten verbleven in mei 2024

6/10 – Redelijk

Michael

Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
It was convenient and accessible to any and everything that could need and want
2 nachten verbleven in mei 2024

10/10 – Uitstekend

Jeffrey

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I enjoyed my stay… only problem I had was someone near my room had a dog that that kept barking periodically through the night
1 nacht verbleven in mei 2024

10/10 – Uitstekend

Terry

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in mei 2024

10/10 – Uitstekend

Shanna

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Highly recommend this stay!
6 nachten verbleven in maart 2024

10/10 – Uitstekend

Shanna

Reisde met partner, Reisde met familie, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Staff is polite and accommodating. Rooms are comfortable and clean! Overall very nice place to stay!
7 nachten verbleven in maart 2024

10/10 – Uitstekend

Michael, Wheaton

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Very convenient and was glad to have a mini kitchen in the room.
1 nacht verbleven in maart 2024

10/10 – Uitstekend

Joelle

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The suite was clean, spacious , and quiet. We will stay here again.
1 nacht verbleven in februari 2024

10/10 – Uitstekend

Pamela

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Large rooms, friendly staff, nice location
Wonderful sized rooms, including full kitchen. Comfortable for 5 of us (2 teens plus 3 adults.) Staff was friendly and accommodating. Coffee served 24/7 in the lobby, including cappuccino/hot chocolate machine. Located very close to many restaurants and shopping centers/stores plus a large mall.
2 nachten verbleven in februari 2024

6/10 – Redelijk

Beverly

Reisde met familie
Positief: Personeel en service, comfort kamer
When I walked into the room it had a strong mildew smell. The bath tub was dirty, the shower head was not glued to the wall exposing the glue. When using the tub's hot water it makes the shower head run.
2 nachten verbleven in februari 2024

10/10 – Uitstekend

Geverifieerde reiziger

Zakenreiziger, Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Clean and spacious room
Staff was friendly and professional. Facility was clean. Room was spacious. Area seemed safe.
1 nacht verbleven in januari 2024

10/10 – Uitstekend

Joseph

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great
Great stay!! Will consider coming back here in 2 weeks to interview again!
3 nachten verbleven in januari 2024

10/10 – Uitstekend

Tami

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great place
Great stay front desk was great eill stay again when I come back
3 nachten verbleven in december 2023

10/10 – Uitstekend

Nakuita

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in december 2023

10/10 – Uitstekend

Nancy

1 nacht verbleven in december 2023

2/10 – Ontzettend slecht

John, Ft Worth

Reisde met familie
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Negatief: Personeel en service
Extremely rude staff almost didn't allow checkin because we live within 50 miles to hotel. We had to explain we live an hour drive away and are on a 5am flight. Will never stay here again and don't recommend.
1 nacht verbleven in december 2023

10/10 – Uitstekend

Donald E.

1 nacht verbleven in december 2023

10/10 – Uitstekend

Christopher

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in oktober 2023

10/10 – Uitstekend

kermit

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Home away from home
Very pleased stay here two weeks ago and came back for family matters from the front desk to the housekeepers they all greet you and are very friendly
3 nachten verbleven in november 2023

4/10 – Matig

Gary

Reisde met familie
Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Once and done
When we walked into the lobby and the clerk had her head down napping at the front desk, she was polite and gave us a key to a non-smoking room.. We walked into the room and it smelled like an ash tray.. We went back to see her, explained the situation and she gave us another room... Went into the 2nd room and it wasn't clean, bed messed up, etc... The 3rd room was acceptable, we stayed, came back the next day and the room hadn't been cleaned... Apparently they only clean the rooms every 3 days or so, we were told it's an extended stay location... We don't recall being told that...No breakfast included.. Accommodations are fair at best... It served the purpose but we will not stay there again... (They did give us a small discount for the two night we were there)...
2 nachten verbleven in november 2023

10/10 – Uitstekend

Eric

Reisde met familie
Positief: Netheid, staat van de accommodatie en faciliteiten
Negatief: Voorzieningen
A fairly standard offering on the budget end of the spectrum. Unremarkable in every way.
2 nachten verbleven in november 2023

10/10 – Uitstekend

Brian

Positief: Netheid
1 nacht verbleven in november 2023

10/10 – Uitstekend

Susan

Reisde met huisdieren, Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Perfect for traveling because right off the highway and several good places to eat near
1 nacht verbleven in november 2023

8/10 – Goed

Margaret, Abingdon

Reisde met huisdieren
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The property rooms were very spacious. Everything about the room was great except the sheets had rough balls on them. Way past time to discard. Disappointed they served no breakfast.
1 nacht verbleven in november 2023

10/10 – Uitstekend

Casey

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nice comfy bed
1 nacht verbleven in november 2023

2/10 – Ontzettend slecht

Intisar

Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Terrible experience
I never stayed in the hotel as the room was not clean and hotel didn’t offer any other room. I end up booking a room in another hotel.
1 nacht verbleven in november 2023

10/10 – Uitstekend

Kermit

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Impressed
1 nacht verbleven in november 2023

10/10 – Uitstekend

Marc, Fort Kent

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Always enjoy staying here!!!
1 nacht verbleven in oktober 2023

4/10 – Matig

Janice

1 nacht verbleven in oktober 2023

2/10 – Ontzettend slecht

Keyto

Zakenreiziger
Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Awful experience.
Awful time. Took an hour or more to check in because the hotel didn’t have my reservation from hotels.com. The room was old and gross. And way too expensive for a crappy hotel in a crappy town. And hotels.com did nothing to help me. I will never use Expedia or hotels.com again. Even the hotel staff advised me not to use Expedia or hotels.com as they were “one of the worst”
1 nacht verbleven in oktober 2023

8/10 – Goed

Dan

Positief: Netheid
Lach of parking, more worker stay than tourist
1 nacht verbleven in oktober 2023

8/10 – Goed

John

1 nacht verbleven in september 2023

4/10 – Matig

Kelsey

Reisde met familie
Negatief: Netheid, comfort kamer
Not a great stay for us, you get what you pay for
Over all this hotel is ok. Check in took a while and was not a quick process. No breakfast available. There were coffee and tea in the lobby but twice we went to get coffee but it was either not working or empty. Stains on the sheets, shower had soap grunge and foam from soap or something on the ceiling of the shower. Bathroom overall was not the cleanest. Couch is extremely uncomfortable. The people in the room next to us were very loud, screaming and carrying on late into the night past 1am. We tried going to the front desk, calling the desk and no one was every available or answered.
1 nacht verbleven in september 2023

6/10 – Redelijk

Geverifieerde reiziger

Positief: Netheid, personeel en service
Negatief: Staat van de accommodatie en faciliteiten
The staff was super friendly. The hotel itself was extremely dated and the couch was very stained. We did stay in a pet room but it was still very uncleanly looking.
1 nacht verbleven in september 2023

10/10 – Uitstekend

Michael

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
It was a clean nice stay with a giant bathtub, large room, comfortable beds with a nice view of the mountains.
1 nacht verbleven in september 2023

2/10 – Ontzettend slecht

Hal

Reisde met familie
Negatief: Voorzieningen
The room smelled terrible. There were stains all over the cushions on the sofa bed, and the air conditioning didn’t cool the room. I wouldn’t stay at that Mainstay ever again. I paid for 3-nights, but my boys and I didn’t stay the third night due to the condition of the room. I will reach out to Dominion Lodging and share my experience with Dave and Craig Anderson.
3 nachten verbleven in augustus 2023

6/10 – Redelijk

Geverifieerde reiziger

Reisde met familie
Positief: Personeel en service
Negatief: Staat van de accommodatie en faciliteiten, comfort kamer
Over Rated
I usally dont leave reviews but.... First off i will say the staff were all very nice and helpful. The room was outdated, air conditioning was terrible room temperature would not go below 76 degrees no matter what you set the wall mounted thermostat to, we had to purchase a fan for our 2 night stay juat to make the room tolerable. The room smelled terrible which i think was mainly due to the room temperature. We had a double sofa bed that had no linens or pillows for anyone to sleep on. Definetely my worst experience with any choice hotel.
2 nachten verbleven in augustus 2023

8/10 – Goed

Naga

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in augustus 2023

8/10 – Goed

Ewane

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Hi, I loved the layout of the suites, plenty of room for me and my family. The carpet and (especially recliner that has a worn out, hard on the eyes spot where the head rests) need to be replaced. I wish info on repavement of the front parking was available during booking, because we had a difficult time finding a spot when we arrived. Overall, my stay was enjoyable and I would stay there again. Thank you!
2 nachten verbleven in augustus 2023

2/10 – Ontzettend slecht

Carol

Negatief: Personeel en service
1 nacht verbleven in augustus 2023

2/10 – Ontzettend slecht

Carol

Negatief: Personeel en service
I had a reservation for this hotel and when I showed up to check in (after talking to someone from the front desk earlier same day and letting them know I will have a late check in, as I was finishing helping my son moving off campus) the lady simply told me, your reservation has been cancelled and we don’t have any room for you. It was almost 10 pm and she simply said you need to call Expedia and have them help you find a hotel! Really? I paid and made this reservation almost one month or so ago and she just told me I didn’t have a room for that night. Not very satisfied with their approach as one of their employees was the one who cancelled my reservation, yet I had to go find myself a hotel for that night.
1 nacht verbleven in augustus 2023

4/10 – Matig

John

Reisde met familie
Negatief: Personeel en service
Really need better staff. Everyone we talked to were extremely lazy and acted like we where an inconvenience from screwing with their cell phones or eating. Also, our room smelled so bad of bleach. Will not stay there again.
1 nacht verbleven in augustus 2023

10/10 – Uitstekend

Rebecca

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Very clean and spacious
1 nacht verbleven in augustus 2023

10/10 – Uitstekend

William

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
I can say it was a very good stay there, very peaceful The people that work there was great. It the best place to stay in Roanoke Va
3 nachten verbleven in juli 2023

10/10 – Uitstekend

Brittany

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Ty for a comfortable and quiet stay in a beautiful city i enjoyed my entire stay
3 nachten verbleven in juli 2023

10/10 – Uitstekend

Gregory

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
3 nachten verbleven in juli 2023

10/10 – Uitstekend

Richard

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I LIKE THE SPACE OPTIONS AND CLEANLINESS OF THE PROPTERY AND ROOM.
1 nacht verbleven in juli 2023

8/10 – Goed

Anthony

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
My stay was great. They need to add an additional chair to the kitchen and fix the toaster. Other than that, enjoy your stay.
1 nacht verbleven in juli 2023

10/10 – Uitstekend

Donna L

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Loved the kitchen with full size refrigerator & 2 burner stovetop. Great location. Very comfortable suite.
1 nacht verbleven in juli 2023

10/10 – Uitstekend

Sherry

1 nacht verbleven in juli 2023