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Beoordelingen van Travelodge by Wyndham Roanoke

2 out of 5
Travelodge by Wyndham Roanoke
6621 Thirlane Rd, Roanoke, VA

Beoordelingen

6,0
Gastenscore: 10 - Uitstekend. 137 van 877 beoordelingen" "
Gastenscore: 8 - Goed. 230 van 877 beoordelingen" "
Gastenscore: 6 - Redelijk. 165 van 877 beoordelingen" "
Gastenscore: 4 - Matig. 135 van 877 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 210 van 877 beoordelingen" "

6,2/10

Netheid

7,0/10

Personeel en service

4,8/10

Voorzieningen

5,8/10

Staat van de accommodatie en faciliteiten

4,6/10

Milieuvriendelijkheid

Beoordelingen

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in augustus 2019

8/10 – Goed

Geverifieerde reiziger

Reisde met familie
Positief: Netheid, personeel en service en voorzieningen
De prijs kwaliteitsvertoning klopt en voldoet aan de beschrijving.
1 nacht verbleven in juni 2019

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Keurig hotel, vriendelijk personeel
Keurig motel, nette grote kamers en keurig schoon. Er zit een zeer goed mexicaans restaurant naast waar je 10% korting krijgt als je je hotelsleutel/pas laat zien.
1 nacht verbleven in september 2018

2/10 – Ontzettend slecht

Pam

Zakenreiziger, Reisde met partner
Negatief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
False advertising! There was supposed to be an outdoor pool and breakfast included. The pool was not only closed, but looked like it may never open again. And NO BREAKFAST. There was no hair drying in the bathroom. The toilet seat was half falling off. Mold around the tub. NO TRASH CAN! The people at the front desk were unfriendly and unhelpful. Under no circumstances will I ever stay there again. I'll sleep in my car first.
1 nacht verbleven in mei 2024
Reactie van Guest Relation Management op 28 mei 2024
Hi Pam,Thank you for your feedback regarding your recent stay at our hotel. The issues you described are completely unacceptable and do not reflect the standards of our establishment. I assure you that we take your comments very seriously, and I will personally investigate the matter further to address the issues and ensure that appropriate measures are taken to prevent similar incidents in the future. Thank you for bringing these matters to our attention, and we hope to have the opportunity to provide you with a better experience in the future.

4/10 – Matig

glenna

Reisde met familie
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The condition of the room is poor. Rust on vents, sink and shower stall. The bedspread had cigarette burns. No coffee pot. No hair dryer. The small refrig had about 2 inches of ice in the freezer part.
2 nachten verbleven in mei 2024
Reactie van Guest Relation Management op 14 mei 2024
Hi Glenna,Thank you for your feedback regarding your recent stay at our hotel. Please know that this is not indicative of the level of service we strive to provide, and we will address these concerns with our team to ensure that they are rectified and do not happen again. Thank you for bringing these matters to our attention, and we hope to have the opportunity to provide you with a better experience in the future.

4/10 – Matig

Elida

Negatief: Netheid, staat van de accommodatie en faciliteiten
Rates were affordable. Hot water In shower was great. Laundromat attendant was attentive. Comforter on bed was of curtain fabric. One clothes hanger, we requested and were provided 3 more. Bugs in the room. Floor was dirty, needed mopping. Iron board and Iron finally provided. Would NOT ever recommend Hotel! Still has Motel 6 sign on Mail-box. 2nd to the Worst hotel we have ever stayed in. We travel quite a bit. Lot of Make up needed at this place from inside out. TV in room wasn’t working when we checked in. We asked the lobby attendant to come and he fixed it, He did. Receptionist when ready to checkout was not there. Left door key in box.
4 nachten verbleven in mei 2024
Reactie van Guest Relation Management op 15 mei 2024
Hi Elida,Thank you for your feedback regarding your recent stay at our hotel. The issues you described are completely unacceptable and do not reflect the standards of our establishment. I assure you that we take your comments very seriously, and I will personally investigate the matter further to address the issues and ensure that appropriate measures are taken to prevent similar incidents in the future. Thank you for bringing these matters to our attention, and we hope to have the opportunity to provide you with a better experience in the future.

2/10 – Ontzettend slecht

Roberta

Zakenreiziger
Negatief: Netheid, staat van de accommodatie en faciliteiten
Room smelled of smoke although it said non smoking; we had no soap; tub faucet broken;bath room floor grungy; we were awakened after 9 pm by police knocking on our door. Then they went next door and arrested the person there. Allergies kicked in with a dry cough, red watery eyes, and stuffy nose. We weren’t happy and left after one night. We had to find another place to stay for subsequent nights.
1 nacht verbleven in mei 2024
Reactie van Guest Relation Management op 14 mei 2024
Hi Roberta,Thank you for your feedback regarding your recent stay at our hotel. The issues you described are completely unacceptable and do not reflect the standards of our establishment. I assure you that we take your comments very seriously, and I will personally investigate the matter further to address the issues and ensure that appropriate measures are taken to prevent similar incidents in the future. Thank you for bringing these matters to our attention, and we hope to have the opportunity to provide you with a better experience in the future.

4/10 – Matig

Angela

I didn't get to stay there on the 12th and I called on Sunday morning to try to put my money to Sunday night and they said they couldn't I like to know why
1 nacht verbleven in mei 2024
Reactie van Guest Relation Management op 14 mei 2024
Hi Angela,Thank you for reaching out and sharing your concern. The ability to modify a reservation, such as transferring a booking to a different night, often depends on several factors, including availability, the terms and conditions of the booking, and hotel policies. I would like to investigate this matter further to provide you with a more detailed explanation. Thank you for bringing these matters to our attention, and we hope to have the opportunity to provide you with a better experience in the future.

2/10 – Ontzettend slecht

michael

Reisde met partner
We were surprised that Wyndham had its name attached to this filthy motel. Floors sticky, filth around refrigerators and microwave. Torn curtains and peeling paint! Stale smoke!!
1 nacht verbleven in mei 2024
Reactie van Manager op 13 mei 2024
Hello michael, We value your feedback and apologize for falling short of expectations. Your comments will be shared with our team for improvement. We strive to provide a comfortable stay for all guests and regret any inconvenience caused. Thank you for bringing this to our attention.

2/10 – Ontzettend slecht

Adlin

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
I couldn’t stay the night because it was nasty,dirty,begbugs and i talked to the person in charge,he didn’t want to give my money back..Horrible place
1 nacht verbleven in mei 2024
Reactie van Manager op 7 mei 2024
Hello Adlin, Thank you for taking the time to write this review and share your experience. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us. Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience even with limited staffing. We are working hard to improve our provided services and hope you will return to experience them with a future stay.

8/10 – Goed

Angelo

Reisde met een groep
Positief: Personeel en service
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
The room is large but it is run down. There are cigarette burns around the sink. Hole in the bathroom ceiling. Fixtures are old and dated. Faucet leaks at sink. Curtain not properly hung at window. Bed coverings have holes in them. The chair has a large stain. Missing rod in closet to hang coats. No plugins for modern electronics. Walls appear scuffed and dirty.
1 nacht verbleven in mei 2024
Reactie van Manager op 7 mei 2024
Hello Angelo, We appreciate your feedback and apologize for any inconvenience. We value your input and will share your comments with our team for future improvements. If you require further assistance, please reach out to our management team directly. Your comments are instrumental in our ongoing efforts to enhance our guests' experience.

4/10 – Matig

Ali

Zakenreiziger
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
There was nothing to be liked the restroom flash was not working lights were breaking off everything and bed sheet was like old one !! Never going there again !!
1 nacht verbleven in april 2024
Reactie van Guest Relation Management op 9 apr 2024
Hi Ali,Your comfort and satisfaction are of the utmost importance to us, and it is distressing to hear about the issues you encountered in your room. Please know that we are addressing these issues with our maintenance and housekeeping teams to ensure that such incidents do not occur in the future. Thank you for bringing these matters to our attention, and we hope to have the opportunity to provide you with a better experience in the future.

4/10 – Matig

Rosemary

Reisde met een groep
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
The property is very run down and not clean.
3 nachten verbleven in maart 2024
Reactie van Manager op 31 mrt 2024
Hello Rosemary,We value your feedback and apologize for any inconvenience. Guest satisfaction is important to us, and we will address your concerns internally to improve our standards. Your comments will help us enhance our guests' experiences in the future.

6/10 – Redelijk

LLeweLLyn

Zakenreiziger
Positief: Netheid, personeel en service
Negatief: Voorzieningen
Incredible staff and service, but few if any amenities and television and ice machine did not work.
2 nachten verbleven in maart 2024
Reactie van Guest Relation Management op 12 mrt 2024
Hi LLeweLLyn,Thank you for taking the time to share your feedback with us. We appreciate your kind words about our staff and service, and we're delighted to hear that you had a positive interaction with our team. Your comfort and satisfaction are important to us, and we take your concerns seriously. Rest assured, we will address these promptly with our maintenance team to ensure that the necessary repairs are made to improve the functionality of the television and ice machine. Additionally, we will evaluate our amenities to see where improvements can be made. Thank you for your understanding, and we hope to have the opportunity to welcome you back for a more positive experience in the future.

4/10 – Matig

Alexandros

Zakenreiziger
Negatief: Netheid, staat van de accommodatie en faciliteiten
The fridges were dated, the shower tile was cracked and broken, the sink handle was missing, the toilet lid was missing fasteners.
1 nacht verbleven in februari 2024
Reactie van Guest Relation Management op 16 feb 2024
Hi Alexandros,Maintaining our facilities to a high standard is essential, and we clearly fell short in this instance. Please know that we take your feedback seriously, and we will address these maintenance issues immediately to ensure that they are resolved for future guests. Additionally, we will review our procedures to ensure that any maintenance issues are identified and addressed promptly to prevent similar occurrences in the future. Thank you for bringing these matters to our attention, and we hope to have the opportunity to regain your trust and provide you with a more positive experience in the future.

4/10 – Matig

Chris

1 nacht verbleven in februari 2024
Reactie van Manager op 10 feb 2024
Hello Chris,We're sorry to hear that your experience at our hotel did not meet your expectations. We value your feedback and encourage you to reach out to us directly with any specific concerns you may have had during your stay. We appreciate your patronage and hope to have the opportunity to provide you with a better experience in the future.

4/10 – Matig

Nicole

Reisde met familie
Negatief: Staat van de accommodatie en faciliteiten, comfort kamer
1 nacht verbleven in januari 2024
Reactie van Guest Relation Management op 23 jan 2024
Hi Nicole,Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We deeply value our guests' opinions, as they help us identify areas where we can improve our services. If you could provide us with more specific details about your concerns, we would greatly appreciate it. Your feedback will be instrumental in helping us address the issues you encountered and prevent similar situations from occurring in the future. Once again, we appreciate your feedback and hope to have the chance to welcome you back in the future.

10/10 – Uitstekend

Raymond

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
It was good
10 nachten verbleven in december 2023
Reactie van Manager op 7 jan 2024
Hello Raymond,Thank you for your feedback! We are delighted to hear that you had a positive experience during your stay. Should you have any further comments or concerns, please feel free to reach out to our management team directly.

2/10 – Ontzettend slecht

Reggie

Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in december 2023
Reactie van Guest Relation Management op 20 dec 2023
Hi Reggie,Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We deeply value our guests' opinions, as they help us identify areas where we can improve our services. If you could provide us with more specific details about your concerns, we would greatly appreciate it. Your feedback will be instrumental in helping us address the issues you encountered and prevent similar situations from occurring in the future. Once again, we appreciate your feedback and hope to have the chance to welcome you back in the future.

2/10 – Ontzettend slecht

Margaret, Quakertown

1 nacht verbleven in december 2023
Reactie van Guest Relation Management op 12 dec 2023
Hi Margaret,Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We deeply value our guests' opinions, as they help us identify areas where we can improve our services. If you could provide us with more specific details about your concerns, we would greatly appreciate it. Your feedback will be instrumental in helping us address the issues you encountered and prevent similar situations from occurring in the future. Once again, we appreciate your feedback and hope to have the chance to welcome you back in the future.

8/10 – Goed

Margaret, Quakertown

Reisde met partner
Negatief: Voorzieningen
It was a comfortable night stay. The unit was largee with 2 beds. Convenient to Waffle House for breakfast, All in all, for an older hotel, it was good for the price.
1 nacht verbleven in november 2023
Reactie van Guest Relation Management op 5 dec 2023
Hi Margaret,Thank you for taking the time to share your feedback about your recent stay. We are delighted to hear that you had a comfortable night stay and found the unit spacious with two beds. We appreciate your mention of the convenience to Waffle House for breakfast and your understanding of the hotel's age. Providing a good experience at a reasonable price is our goal, and we're glad to have met your expectations. We appreciate your business and hope to have the pleasure of serving you again soon.

2/10 – Ontzettend slecht

Cadia

Reisde met familie
Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
5 nachten verbleven in november 2023
Reactie van Manager op 3 dec 2023
Hello Cadia,We're sorry to hear that your experience at our hotel was not up to your expectations. We value feedback and would appreciate it if you would reach out to us directly so that we can address any specific concerns you may have had during your stay. Your satisfaction is our top priority.

10/10 – Uitstekend

Terry

4 nachten verbleven in november 2023
Reactie van Guest Relation Management op 19 dec 2023
Hi Terry,Thank you so much for your perfect rating! We're thrilled to hear that you had an exceptional experience during your stay. Providing outstanding service and accommodations is our goal, and we're delighted that we met your expectations. We appreciate your choice to stay with us and look forward to welcoming you back for another excellent stay in the future.

2/10 – Ontzettend slecht

Laura

Reisde met familie
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Not dam thing called and ask for ash tray no towels no sheets that fit the bed had no towl mat
1 nacht verbleven in november 2023
Reactie van Manager op 26 nov 2023
Hello Laura,Thank you for taking the time to share your feedback. We apologize for any inconvenience you experienced and appreciate your input. We strive to provide our guests with a comfortable stay and we regret that we fell short in meeting your expectations. We value your comments and will take them into consideration to improve our services.

2/10 – Ontzettend slecht

Harry

Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Me Bateman
Room was nasty. Had bugs in it. Parking lot trash need to definitely upgrade and renovate.
1 nacht verbleven in november 2023
Reactie van Manager op 19 nov 2023
Hello Harry,Thank you for bringing this to our attention. We apologize for any inconvenience caused during your stay. Our team is committed to maintaining the highest standards of cleanliness and will address the issue promptly. We appreciate your feedback regarding the parking lot and will take it into consideration for future enhancements.

2/10 – Ontzettend slecht

jason

Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
DONT
Unless your looking for the cheapest dirtiest hotel in Roanoke, so not stay here. Police were on site all weekend. Looks like place is getting ready to shutdown. First room I got had bugs everywhere and I turned light on. So I requested another room, no bugs but still terrible.
2 nachten verbleven in november 2023
Reactie van Guest Relation Management op 13 nov 2023
Hi Jason,Thank you for your feedback regarding your recent stay at our hotel. Our team is conducting a thorough investigation into the reported issues to address them immediately. Steps are being taken to ensure that our rooms meet the standards of cleanliness and comfort our guests expect. Thank you for bringing these matters to our attention, and we hope to have the opportunity to provide you with a better experience in the future.

8/10 – Goed

Linzie

1 nacht verbleven in november 2023
Reactie van Guest Relation Management op 5 dec 2023
Hi Linzie,Your feedback is highly appreciated as we continuously strive to improve our service. Thank you for taking the time to rate your stay with us. We look forward to another opportunity to host you and provide an even better experience in the near future.

6/10 – Redelijk

Schairl

The price
1 nacht verbleven in november 2023
Reactie van Manager op 11 nov 2023
Hello Schairl,Thank you for taking the time to share your feedback on the price. We appreciate hearing from our guests and value your opinion. Should you have any further concerns or questions, please feel free to reach out to our management team directly.

2/10 – Ontzettend slecht

Candice

Zakenreiziger, Reisde met partner
Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten
7 nachten verbleven in oktober 2023
Reactie van Guest Relation Management op 6 nov 2023
Hi Candice,Thank you so much for your recent stay at our hotel and for taking the time to provide us with your feedback. We take your feedback seriously, as it helps us identify areas of improvement and ensures that we maintain the high standards we strive for. We would greatly appreciate it if you could take a moment to share specific details about the issues you encountered during your stay. Your insights will enable us to address these matters promptly and effectively to prevent similar situations in the future. Whether it concerns room cleanliness, staff attitude, amenities, or any other aspect, your input is invaluable to us. Thank you for choosing our hotel, and we hope to have the pleasure of welcoming you back soon.

6/10 – Redelijk

Eric

5 nachten verbleven in oktober 2023
Reactie van Manager op 26 nov 2023
Hello Eric,We appreciate you taking the time to rate your recent stay at our hotel. If you have any specific feedback or concerns, please feel free to reach out to us directly. We value your opinion and would love the opportunity to address any issues you may have had.

4/10 – Matig

Geverifieerde reiziger

Negatief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Horrible place
1 nacht verbleven in november 2023
Reactie van Manager op 4 nov 2023
Dear Guest,Thank you for taking the time to share your experience with us. We appreciate your positive rating. We value your feedback and hope to welcome you back in the future to provide an even better stay.

8/10 – Goed

Dennis

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Staff great
2 nachten verbleven in oktober 2023
Reactie van Guest Relation Management op 31 okt 2023
Hi Dennis,Thank you for your kind words about our staff. We are delighted to hear that you had a positive experience during your stay and found our team to be great. Providing excellent customer service is a top priority for us, and we appreciate your recognition. Thank you for choosing our hotel, and we hope to have the pleasure of welcoming you back soon.

4/10 – Matig

david

Reisde met partner
Negatief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
This was probably a great place 25 years ago but it looks sad and worn out. I asked where to find ice and the room where it was made me wonder if the ice would be safe to drink. On my by the ice/vending room on the second floor the machines were in pieces and look like they had been that way for months.
1 nacht verbleven in oktober 2023
Reactie van Guest Relation Management op 31 okt 2023
Hi David,Thank you for your feedback regarding your recent stay at our hotel. Your concerns about the condition of our facilities and the ice vending area are deeply concerning, and we assure you that this is not reflective of our usual standards. We take your comments seriously and have already initiated a thorough inspection and repair process to address these issues immediately. Thank you for bringing these matters to our attention, and we hope to have the opportunity to provide you with a better experience in the future.

4/10 – Matig

Kenneth, Lake Frederick

Negatief: Personeel en service, staat van de accommodatie en faciliteiten
1 nacht verbleven in september 2023
Reactie van Guest Relation Management op 9 okt 2023
Hi Kenneth,Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We deeply value our guests' opinions, as they help us identify areas where we can improve our services. If you could provide us with more specific details about your concerns, we would greatly appreciate it. Your feedback will be instrumental in helping us address the issues you encountered and prevent similar situations from occurring in the future. Once again, we appreciate your feedback and hope to have the chance to welcome you back in the future.

10/10 – Uitstekend

ye

1 nacht verbleven in september 2023
Reactie van Guest Relation Management op 23 okt 2023
Hi Ye,It has always been our mission to give each and every one of our guests a wonderful experience, so it warms our hearts to hear that we are succeeding. From all of us here, thank you for rating us perfectly and choosing us. We will continue to offer top-notch hospitality and eagerly await your next visit.

6/10 – Redelijk

Charles

1 nacht verbleven in september 2023
Reactie van Guest Relation Management op 3 okt 2023
Hi Charles,We greatly appreciate you sharing your thoughts about your recent stay with us. We're glad to know that most aspects of your stay were enjoyable. We value your input and welcome any suggestions you may have to enhance your future visits. Your feedback plays a crucial role in helping us understand both our strengths and areas for improvement. Thank you once more, and we look forward to your next visit!

2/10 – Ontzettend slecht

JAMES

Reisde met familie
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
This property was dirty and in poor condition. Our comforter had cigarette burn holes and had stains all over it. Absolutely terrible.
1 nacht verbleven in september 2023
Reactie van Manager op 3 okt 2023
Hello JAMES ,We are always striving to improve our offerings and that is why your input is so important. Thank you for sharing your feedback pertaining to your experience at our hotel. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

2/10 – Ontzettend slecht

Kara

Reisde met familie
Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Very old, no blanket for the bed- just a thin bedspread. Bathroom was in terrible condition, the door handle was broken, cabinet broken, very dark and dingy.
Reactie van Manager op 3 okt 2023
Hello Kara ,Your review and rating are greatly appreciated; though we are sad to hear that your experience was not up to your preferences, and we appreciate your feedback. Our guest satisfaction is important to us, and we will be using this feedback you gave us to implement improvements to ensure we offer a better experience and overall impression of our hotel. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

4/10 – Matig

Pamela

Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Check in took 25 minutes. No hair dryer. No coffee maker. Property needs a good clean and paint.
1 nacht verbleven in september 2023
Reactie van Manager op 3 okt 2023
Hello Pamela ,We take all reports of lacking service and issues with amenities and accommodations seriously, particularly those that you have raised. Your voice is very important to us and we are continuously striving to improve upon the guest experience. We hope you'll return someday to see how we're improving.

10/10 – Uitstekend

Mark

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Thanks for the nice quit night. Will definitely be stay here again.
1 nacht verbleven in september 2023
Reactie van Manager op 23 sep 2023
Hello Mark,Your voice is very important to us and we are continuously striving to improve upon the guest experience. Thank you for rating your stay and providing us insights regarding our hotel. We hope you'll return to see how we continue to grow thanks to valuable guest feedback such as yours.

2/10 – Ontzettend slecht

Robert

Negatief: Voorzieningen
showed up owner would not let me stay but i was billed anyway see anything wrong with that?
1 nacht verbleven in september 2023
Reactie van Manager op 10 sep 2023
Hello Robert,Guest satisfaction is our number one objective so we really appreciate the input regarding our hotel. We hope to see you again to deliver you with a 5 star experience.

2/10 – Ontzettend slecht

candice

Reisde met partner
Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten
Too tired to complain, got no sleep. Top 3 issues out of 12: Dirty bedding, urine in toilet, and ripped out smoke detector.
1 nacht verbleven in september 2023
Reactie van Manager op 10 sep 2023
Hello candice,Thank you so much for your honest feedback, as we do not get better or improve without it. I'm so sorry to hear of the service failures that you experienced. We would love to have you back in order to gain your trust again. Please feel free to reach out with any special requests you may have, as we would be happy to assist you. We look forward to hopefully welcoming you back in the future.

4/10 – Matig

daniel

2 nachten verbleven in september 2023
Reactie van Manager op 28 okt 2023
Hello daniel,Thank you for your feedback. We apologize for any inconvenience you experienced during your stay. Please let us know how we can assist in improving your future visits.

2/10 – Ontzettend slecht

Donald

Reisde met familie
Negatief: Netheid, staat van de accommodatie en faciliteiten
Not very clean. Some Bugs. Dirty refrigerator.
1 nacht verbleven in september 2023
Reactie van Guest Relation Management op 5 sep 2023
Hi Donald,Thank you for your feedback regarding your recent stay at our hotel. Maintaining a clean and pest-free environment is a fundamental expectation for our guests, and we take your comments seriously. Our housekeeping and maintenance teams will be immediately notified to investigate and address these issues to ensure that such problems do not occur in the future. Thank you for bringing these matters to our attention, and we hope to have the opportunity to provide you with a better experience in the future.

2/10 – Ontzettend slecht

miguel

Negatief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in september 2023
Reactie van Guest Relation Management op 4 sep 2023
Hi Miguel,Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We deeply value our guests' opinions, as they help us identify areas where we can improve our services. If you could provide us with more specific details about your concerns, we would greatly appreciate it. Your feedback will be instrumental in helping us address the issues you encountered and prevent similar situations from occurring in the future. Once again, we appreciate your feedback and hope to have the chance to welcome you back in the future.

2/10 – Ontzettend slecht

Robert

Reisde met familie
Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Never again
Bedspeads were dirty Outlet cover was missing Smoke detector was loose Smelled like smoke in non smoking room. Bathroom light switch was broken. Heatlamp in bathroom was missing. Cigerette burn holes in bedspread Hardwood floors scratched Shower ceiling moldy Shower walls cracked Outside lights burned out Clothes pole missing Out side garabage overflowing Men sleeping in walkway outside of rooms
1 nacht verbleven in september 2023
Reactie van Guest Relation Management op 5 sep 2023
Hi Robert,Cleanliness and the overall condition of our rooms are of utmost importance, and it's clear that we fell short in this instance. We will immediately address these concerns with our housekeeping and maintenance teams to ensure that such issues are resolved promptly and do not occur in the future. Regarding the outside situation and the presence of individuals sleeping in the walkway, we take the safety and security of our guests very seriously. We will take necessary measures to address these concerns and ensure the safety of our property. We genuinely hope that you will consider giving us another chance in the future to provide you with a much better and more comfortable experience.

10/10 – Uitstekend

Mark, Winder

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Awesome room! Just down from Waffle House! Yee-haw!
1 nacht verbleven in augustus 2023
Reactie van Guest Relation Management op 28 aug 2023
Hi Mark,Thank you for your enthusiastic feedback! We're thrilled to hear that you found your room to be awesome. Providing a comfortable and pleasant experience for our guests is our top priority, and we're delighted that we met your expectations. Thank you for choosing to stay with us, and we hope to have the pleasure of welcoming you back in the future for another outstanding stay.

2/10 – Ontzettend slecht

Andrew

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
They are horrible and rip you off and will take your money. Do not go there. Very high in drug trafficking
2 nachten verbleven in augustus 2023
Reactie van Guest Relation Management op 31 aug 2023
Hi Andrew,Thank you for your feedback regarding your recent stay at our hotel. If you could provide us with more specific details about your experience, it would be greatly appreciated. We value your feedback, and understanding the details will help us take appropriate actions to address any concerns. Regarding your concerns about drug trafficking, we take such matters seriously and are committed to ensuring the safety and security of all our guests. We have stringent policies in place to prevent any illegal activities on our property. We will investigate the situation further to ensure that our property remains a secure environment for our guests. Thank you for bringing these matters to our attention, and we hope to have the opportunity to provide you with a better experience in the future.

6/10 – Redelijk

Jane

Positief: Netheid
Negatief: Staat van de accommodatie en faciliteiten
It was very clean it had no elevator so I had to drag a suitcase up stairs My first impression it desperately needed a complete renovation The outside decking needs to be painted The man at the desk had a tee shirt on with a hole in the middle The place was seedy
1 nacht verbleven in augustus 2023
Reactie van Manager op 20 aug 2023
Hello Jane,I am very sorry to hear that you experienced such an unusual circumstance and inconvenience during your most recent stay with us. We would like you to know that guest satisfaction is of extreme importance to us and your feedback has been forwarded to management. We truly thank you again for sharing your feedback and for your valuable business.

2/10 – Ontzettend slecht

Michael R

Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
THIS HOTEL SHOULD BE ASHAMED!!
This is a 1 star hotel at best. We are very surprised that Wyndham would have this property associated with their name ... or that Hotels.com would include it in their repertoire. Room was supposed to be non-smoking, but it reeked of nicotine. I got deodarizer spray from housekeeper and sprayed the walls, floors, curtains ... everything. The room phone did not work. The ice machine was inoperable, and front desk gal told me to go down the street to Super 8 hotel (owned by same people) and use their ice machine!! The room lacked toilet paper, which I also got from housekeeper, and was full of flies. But the most disgusting thing of all, was that a pot of decomposed food was in the microwave -- covered by squirming maggots!!
1 nacht verbleven in augustus 2023
Reactie van Guest Relation Management op 15 aug 2023
Hi Michael,We appreciate your feedback and sharing with us your concern. Rest assured that this will be shared and reviewed with management for improvements in our process and operations. It has been and will always be our goal to continue providing only the best for our guests. We hope to have another chance to host you and impress you with our changes.