Bar (ter plaatse)

Beoordelingen van Best Western Plus Hotel Universo

4 out of 5
Best Western Plus Hotel Universo
Via Principe Amedeo 5/B, Rome, RM

Beoordelingen

9,2

Fantastisch

Gastenscore: 10 - Uitstekend. 739 van 1140 beoordelingen" "
Gastenscore: 8 - Goed. 288 van 1140 beoordelingen" "
Gastenscore: 6 - Redelijk. 75 van 1140 beoordelingen" "
Gastenscore: 4 - Matig. 23 van 1140 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 15 van 1140 beoordelingen" "

9,4/10

Netheid

9,2/10

Personeel en service

8,8/10

Voorzieningen

9,0/10

Staat van de accommodatie en faciliteiten

9,0/10

Milieuvriendelijkheid

Beoordelingen

8/10 – Goed

Sona

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Leuk hotel vlakbij station. Kamer direct naast de lift heeft wel geluidoverlast.
4 nachten verbleven in augustus 2023
Reactie van Stefania Pesci - Guest Relations op 8 sep 2023
Dear Sona,Thank you for sharing your review about our hotel. We're glad to hear that you found our hotel conveniently located. However, we're sorry for any inconvenience experienced. Your comment is valuable to us, thank you for bringing the matter to our attention.We hope to welcome you for an improved experience in the future.Kind regardsStefania PesciGuest RelationsBW Plus Hotel UniversoRoscioli Hotels Group - Roma

10/10 – Uitstekend

W.m.

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Goede service, stille kamer met AC. Prima gelegen, dichtbij bus en metro, veel diner-opties. Vriendelijk personeel.
6 nachten verbleven in maart 2023
Reactie van Stefania Pesci - Guest Relations op 7 apr 2023
Dear W.m.Thank you for your review. We are delighted to know that your stay with us was a pleasurable experience.We look forward to welcoming you back.SincerelyStefania PesciGuest RelationsBW Plus Hotel UniversoRoscioli Hotels Group - Roma

10/10 – Uitstekend

Johannes

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Het personeel heel vriendelijk en goede service. De plek is perfect om van alles te gaan bekijken.
4 nachten verbleven in augustus 2022
Reactie van Stefania Pesci - Guest Relations op 22 aug 2022
Dear Johannes,Thank you very much for your review. We are delighted that you were impressed with the quality of our service.We look forward to welcoming you back again.Kind regardsStefania PesciGuest RelationsBW Plus Hotel UniversoRoscioli Hotels Group - Roma

10/10 – Uitstekend

Stephen

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Alles is perfect. Medewerkers en 10 Perfect voor Roma cyty.
4 nachten verbleven in februari 2022
Reactie van Stefania Pesci - Guest Relations op 3 mrt 2022
Dear Stephen, Thank you for your review. We are delighted that you were satisfied with our staff and our location. We look forward to welcoming you back again. Sincerely Stefania Pesci Guest Relations BW Plus Hotel Universo Roscioli Hotels Group - Roma

10/10 – Uitstekend

Larry, Woodstock

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Personnel and Property were over the top. Willing to help and follow through with every request. I appreciated everything they did.
3 nachten verbleven in april 2024

10/10 – Uitstekend

gianluca

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Tutto ok
1 nacht verbleven in april 2024

10/10 – Uitstekend

Riley

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024

8/10 – Goed

GEORGE

Reisde met familie
restroom too small
2 nachten verbleven in april 2024

10/10 – Uitstekend

Mary

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
No hot water for shower…
1 nacht verbleven in april 2024

6/10 – Redelijk

JoAnn

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Enjoyed roof top dining. Staff was helpful. Offer is for 5 different types of pillows, but was out of our preference & had to sleep uncomfortably for 4 nights.
4 nachten verbleven in april 2024

10/10 – Uitstekend

Sven, Huntington Beach

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great place to stay.
4 nachten verbleven in april 2024

10/10 – Uitstekend

Roland

Reisde met een groep, Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Fantastic location! Short walk from the train station and 20 min walk to most sites! Great restaurants within meters of the front door. The staff were quite friendly and accommodating. Would definitely return!
1 nacht verbleven in april 2024
Reactie van Stefania Pesci - Reviews Manager op 23 apr 2024
Dear Roland,Thank you for your wonderful review! We're thrilled to hear that you enjoyed your stay. We're particularly glad that our staff contributed to making your stay pleasant and accommodating. We hope to have the opportunity to welcome you back in the future.Kind regardsStefania PesciGuest Reviews ManagerBW Plus Hotel UniversoRoscioli Hotels Group - Roma

8/10 – Goed

Kaye, The Woodlands

Reisde met familie
Positief: Netheid, personeel en service en voorzieningen
The room we had was a loft. This made it difficult at night for bathroom trips. Our room also needed to have its shower repaired. Overall, great location from the train station and within walking distance of most of the famous sights. We were able to walk to the Vatican in about 1 hour. It was also nice that they stored out luggage the last day while we continued touring until the afternoon train.
2 nachten verbleven in april 2024
Reactie van Stefania Pesci - Reviews Manager op 23 apr 2024
Dear Kaye,Thank you for sharing your experience with us. We're pleased to hear that you enjoyed our convenient location. Your feedback about your room is valuable to us as we continuously strive to improve our accommodations and services. We hope to have the opportunity to welcome you back in the future for an even more enjoyable stay.Kind regardsStefania PesciGuest Reviews ManagerBW Plus Hotel UniversoRoscioli Hotels Group - Roma

8/10 – Goed

Michael

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Convenient location near Termini station
8 nachten verbleven in april 2024
Reactie van Stefania Pesci - Reviews Manager op 23 apr 2024
Dear Michael,Thank you for your feedback. We are happy that you enjoyed your stay and found our location convenient.We look forward to welcoming you back.SincerelyStefania PesciGuest Reviews ManagerBW Plus Hotel UniversoRoscioli Hotels Group - Roma

6/10 – Redelijk

Ilan

Reisde met familie
Negatief: Voorzieningen
The room was nice, but had limited shelving in the room. The walls were very thin you could hear people in the hallways and thru the walls. Be prepared for lots of walking if you plan to see the historical sites
3 nachten verbleven in april 2024
Reactie van Stefania Pesci - Reviews Manager op 23 apr 2024
Dear Ilan,Thank you for your review. We're delighted you enjoyed the room, although we apologize for any inconvenience experienced. Your feedback is valuable to us and will help us enhance our guests' experiences in the future. We hope to welcome you back in the future.SincerelyStefania PesciGuest Reviews ManagerBW Plus Hotel UniversoRoscioli Hotels Group - Roma

10/10 – Uitstekend

octavio

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Close to termini station
7 nachten verbleven in april 2024
Reactie van Stefania Pesci - Reviews Manager op 22 apr 2024
Dear Octavio,Thank you for your feedback and the excellent rating.We look forward to welcoming you back.SincerelyStefania PesciGuest Reviews ManagerBW Plus Hotel UniversoRoscioli Hotels Group - Roma

8/10 – Goed

Russell, Forest Hills

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Fantastic location. The train station is three minutes away walking. Nice staff too!
2 nachten verbleven in december 2023
Reactie van Stefania Pesci - Reviews Manager op 22 apr 2024
Dear Russell,Thank you for your review. We are happy that our location met your needs and expectations.We look forward to welcoming you back.Kind regardsStefania PesciGuest Reviews ManagerBW Plus Hotel UniversoRoscioli Hotels Group - Roma

6/10 – Redelijk

James, Redmond

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Hotel is good. Charge for breakfast is unlike competitors.
1 nacht verbleven in april 2024
Reactie van Stefania Pesci - Reviews Manager op 22 apr 2024
Dear James,We appreciate your feedback regarding the price of breakfast. Your opinion is essential to monitor our guests' expectaions. However, our breakfast boasts a wide variety of sweet and savory options. Therefore, we consider the price to be appropriate for the variety of offerings, making it competitive from this standpoint.We hope to have a chance to host you again in the future.Kind regardsStefania PesciGuest Reviews ManagerBW Plus Hotel UniversoRoscioli Hotels Group - Roma

8/10 – Goed

Glen

Reisde met een groep, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
This was our second stay here in less than two weeks and it was an ideal location for our small group. Very convenient and many places to eat, drink and shop nearby.
1 nacht verbleven in april 2024
Reactie van Stefania Pesci - Reviews Manager op 22 apr 2024
Dear Glen,Thank you for choosing to stay with us again. It's rewarding to know that we met your expectations!We appreciate your feedback and hope to see you again soon.Kind regardsStefania PesciGuest Reviews ManagerBW Plus Hotel UniversoRoscioli Hotels Group - Roma

10/10 – Uitstekend

German, Miami

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Tiene una instalación muy completa como lo anuncia Booking . La localizacion es muy importante para manejar los sitios de interes turistico, y los restaurantes
2 nachten verbleven in april 2024
Reactie van Stefania Pesci - Reviews Manager op 17 apr 2024
Estimado German,Le agradecemos sus comentarios. Nos encanta que su estancia haya resultado positiva.Esperamos otra vez en nuestro hotel en su próxima estancia en Roma.Saludos cordialesStefania PesciGuest Reviews ManagerBW Plus Hotel UniversoRoscioli Hotels Group - Roma

6/10 – Redelijk

Steve

It was ok
1 nacht verbleven in april 2024
Reactie van Stefania Pesci - Reviews Manager op 17 apr 2024
Dear Steve,Thank you for your feedback. We are glad to know that you enjoyed your stay overall.We hope to see you again soon.Kind regardsStefania PesciGuest Reviews ManagerBW Plus Hotel UniversoRoscioli Hotels Group - Roma

10/10 – Uitstekend

Ellen Beth

Positief: Personeel en service, staat van de accommodatie en faciliteiten
Really terrific stay in a king bed room- really spacious. Excellent breakfast buffet. All staff super helpful. 20-30 minutes on foot to colosseum and Spanish steps, Navona. 5 minutes to Termini. A not far to Trastavere or Vatican thus need taxi or metro/bud. Recommend without hesitation and would absolutely stay here again.
7 nachten verbleven in april 2024
Reactie van Stefania Pesci - Reviews Manager op 16 apr 2024
Dear Ellen Beth,Thank you very much for your beautiful review. We are deligheted to know that you had an amazing stay with us! Your recommendation means a lot to us, and we can't wait to see you again soon.Best regardsStefania PesciGuest Reviews ManagerBW Plus Hotel UniversoRoscioli Hotels Group - Roma

10/10 – Uitstekend

Claudine

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very convenient from Roma Termini. I would definitely stay here again. Comfortable rooms and they have a really nice rooftop bar overlooking Rome. Nice staff as well!
2 nachten verbleven in april 2024
Reactie van Stefania Pesci - Reviews Manager op 15 apr 2024
Dear Claudine,Thank you for sharing your experience. We're thrilled to hear you enjoyed your stay with us!We hope to welcome you back on your next visit to Rome!Kind regardsStefania PesciGuest Reviews ManagerBW Plus Hotel UniversoRoscioli Hotels Group - Roma

10/10 – Uitstekend

Jason, Short Hills

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Hotel has convenient location near Termini and metro station and not far from most of the Rome attractions. Room was clean, had good size, bed were good {but not great), shower room was very good. We had great breakfast in the morning, staff was very helpfull.
3 nachten verbleven in april 2024
Reactie van Stefania Pesci - Reviews Manager op 15 apr 2024
Dear Jason,Thank you for sharing your experience. We're thrilled to hear you enjoyed your stay.We look forward to hosting you again when you return to Rome!Kind regardsStefania PesciGuest Reviews ManagerBW Plus Hotel UniversoRoscioli Hotels Group - Roma

10/10 – Uitstekend

Elizabeth

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The hotel was nice and quiet. The restaurant wasnt very good and overpriced.
3 nachten verbleven in april 2024
Reactie van Stefania Pesci - Reviews Manager op 12 apr 2024
Dear Elizabeth,Thank you for sharing your feedback with us. We're pleased to hear that you enjoyed our property. However, we apologize for any disappointment you experienced with the restaurant. Providing a satisfying dining experience is important to us, and we regret that we didn't meet your expectations on this occasion. We'll take your comments into consideration as we strive to improve our offerings. We look forward to welcoming you back.Kind regardsStefania PesciGuest Reviews ManagerBW Plus Hotel UniversoRoscioli Hotels Group - Roma

8/10 – Goed

Ismael

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Property was great but the staff and no parking, the staff not to helpful or they were not very professional, and a big missing part of the puzzle no parking, so need to parking far away or paying another garages.
3 nachten verbleven in april 2024
Reactie van Stefania Pesci - Reviews Manager op 12 apr 2024
Dear Ismael,Thank you for sharing your feedback with us. We're glad to hear that you enjoyed our property. However, we apologize for any inconvenience you experienced with our staff and the lack of parking options. Providing exceptional service is important to us, and we're sorry to hear that we fell short of your expectations in this regard. We'll address your concerns with our team to ensure improvements are made.We hope to have the opportunity to welcome you back.Kind regardsStefania PesciGuest Reviews ManagerBW Plus Hotel UniversoRoscioli Hotels Group - Roma

10/10 – Uitstekend

Grace

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We had the most amazing time at this property. The staff was incredible, the breakfast buffet was fantastic and our split level room was just perfect. We will definitely be returning on our next visit to Rome!!
9 nachten verbleven in maart 2024
Reactie van Stefania Pesci - Reviews Manager op 10 apr 2024
Dear Grace,Thank you very much for such a beautiful review. We are delighted to know that you had a lovely stay with us. Our hotel aims to provide a truly memorable experience, and it seems we were able to do just that and exceed your expectations. We look forward to welcoming you back.Kind regardsStefania PesciGuest Reviews ManagerBW Plus Hotel UniversoRoscioli Hotels Group - Roma

10/10 – Uitstekend

Marshall, Innaloo

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great Hotel. Will stay again. Staff friendly and attentive. Very clean and well appointed room. You ask and you get. The breakfast was magnificent. Fantastic choice of food available. Close to shops and easy walking distance to many attractions.
2 nachten verbleven in april 2024
Reactie van Stefania Pesci - Reviews Manager op 10 apr 2024
Dear Marshall,Thank you for your review. It's a pleasure to know that you appreciated the service and high standards which we work to uphold at our hotel. We look forward to welcoming you back.Kind regardsStefania PesciGuest Reviews ManagerBW Plus Hotel UniversoRoscioli Hotels Group - Roma

10/10 – Uitstekend

Glen

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We really enjoyed our stay at this location. Lots to do within walking distance. Easy access to shops and restaurants in the area.
2 nachten verbleven in april 2024
Reactie van Stefania Pesci - Reviews Manager op 10 apr 2024
Dear Glen,Thank you very much for your feedback. We're thrilled to hear that you enjoyed your stay with us! We hope to welcome you back again soon for another enjoyable experience.Kind regardsStefania PesciGuest Reviews ManagerBW Plus Hotel UniversoRoscioli Hotels Group - Roma

8/10 – Goed

Cindy, Saskatoon

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
This was.quite a nice hotel for the price. Clean and relatively spacious. Had a nice breakfast buffet and was quite clean. Staff should really monitor how some unscrupulous guests skillfully stuff their bags full of food from buffet, presumably to take for a second meal or snacks. I saw a mother and father literally making sandwiches and stuffing them in her tote and the back packs of each kid. These people raise prices! Who does that? So rude. Don’t go to Europe if you can’t afford your family meals. Overall the hotel and staff were okay. Not super attentive but decent. They don’t have conditioner only shampoo and I had run out of my travel size on the last leg of our trip. They said they would deliver one room when I called but it never came. When I asked at desk they said they don’t have. Good location as close to train station but some areas a bit sketchy on way to station.
4 nachten verbleven in augustus 2023
Reactie van Stefania Pesci - Reviews Manager op 10 apr 2024
Dear Cindy,Thank you for sharing your feedback with us. We're glad to hear that you found our hotel to be a good value, and that you enjoyed our breakfast. We appreciate you bringing your concerns to our attention. Your feedback is invaluable to us as we strive to continuously improve. We hope to have the opportunity to welcome you back.Kind regardsStefania PesciGuest Reviews ManagerBW Plus Hotel UniversoRoscioli Hotels Group - Roma

10/10 – Uitstekend

Barb

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Good location , very clean
1 nacht verbleven in april 2024
Reactie van Stefania Pesci - Reviews Manager op 8 apr 2024
Dear Barb,Thank you for your review. We are happy that you enjoyed your stay and were satisfied with our clenaliness.We look forward to welcoming you back.Kind regardsStefania PesciGuest Reviews ManagerBW Plus Hotel UniversoRoscioli Hotels Group - Roma

10/10 – Uitstekend

Irene, Plano

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
This was very close to the train station ~8 min walk. It was pretty spacious. The staff was nice and check out/check in was easy. We had a whole day in Rome after check out and they had complimentary luggage storage which was a big help. There’s a rooftop area with nice views of the city. Lots of restaurants within close proximity. Would recommend!
4 nachten verbleven in maart 2024
Reactie van Stefania Pesci - Reviews Manager op 8 apr 2024
Dear Irene,Thank you very much for your lovely comment. We are delighted to know that every aspect of our hotel was truly appreciated. We hope to welcome you back soon.Kind regardsStefania PesciGuest Reviews ManagerBW Plus Hotel UniversoRoscioli Hotels Group - Roma

10/10 – Uitstekend

Marco

Zakenreiziger, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Soluzione molto confortevole
1 nacht verbleven in april 2024
Reactie van Stefania Pesci - Reviews Manager op 8 apr 2024
Gentile Marco,La ringraziamo per il feedback. Siamo lieti di aver corrisposto alle sue aspettative.La aspettiamo per il prossimo soggiorno.Cordiali salutiStefania PesciGuest Reviews ManagerBW Plus Hotel UniversoRoscioli Hotels Group - Roma

8/10 – Goed

Samantha

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The location is great. You can walk to many major attractions.
4 nachten verbleven in maart 2024
Reactie van Stefania Pesci - Reviews Manager op 5 apr 2024
Dear Samantha,Thank you for your positive feedback. We are delighted that you enjoyed our location.We look forward to welcoming you back.SincerelyStefania PesciGuest Reviews ManagerBW Plus Hotel UniversoRoscioli Hotels Group - Roma

8/10 – Goed

MASANARI

Reisde met familie
Positief: Personeel en service, staat van de accommodatie en faciliteiten
Negatief: Netheid
駅近が最大のポイント 従業員はコロナ前とはガラリと替わってて残念だった。
7 nachten verbleven in maart 2024
Reactie van Stefania Pesci - Reviews Manager op 4 apr 2024
Dear Masanari,We thank you for your feedback. It is always a pleasure to have a returning guest, and we are delighted that you enjoyed your stay. We're sorry you didn't meet up with any of the staff again, but we hope the new one made you feel comfortable anyway.We look forward to welcoming you back.Kind regardsStefania PesciGuest Reviews ManagerBW Plus Hotel UniversoRoscioli Hotels Group - Roma

10/10 – Uitstekend

Noel

1 nacht verbleven in maart 2024
Reactie van Stefania Pesci - Reviews Manager op 5 apr 2024
Dear Noel,Thank you for your positive rating.We look forward to welcoming you back.Kind regardsStefania PesciGuest Reviews ManagerBW Plus Hotel UniversoRoscioli Hotels Group - Roma

10/10 – Uitstekend

Oliver

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Sehr schöne moderne und saubere Zimmer, freundliches Personal, sehr gutes Frühstücksbuffet
2 nachten verbleven in maart 2024
Reactie van Stefania Pesci - Reviews Manager op 2 apr 2024
Lieber Oliver,Danke für die Rückmeldung. Wir freuen uns, dass Sie insgesamt eine tolle Zeit bei uns hatten. Wir hoffen, Sie bald wieder zu sehen.Mit freundliche GrüβenStefania PesciGuest Reviews ManagerBW Plus Hotel UniversoRoscioli Hotels Group - Roma

8/10 – Goed

Eduardo

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Friendly and helpful staff.
7 nachten verbleven in maart 2024
Reactie van Stefania Pesci - Reviews Manager op 2 apr 2024
Dear Eduardo,Thank you for your positive feedback. We are happy to know that you enjoyed your stay and found our staff to be friendly and helpful.We look forward to welcoming you back.Kind regardsStefania PesciGuest Reviews ManagerBW Plus Hotel UniversoRoscioli Hotels Group - Roma

10/10 – Uitstekend

Andrew Mark

Reisde met partner
Absolutely superb , ideal situation for everything! Lively local restaurants! We will be returning to this hotel .
4 nachten verbleven in maart 2024
Reactie van Stefania Pesci - Reviews Manager op 2 apr 2024
Dear Andrew Mark,Thank you for your positive feedback. We are happy that everything was to your liking. We are pleased to know that you will return, we hope very soon.We can't wait to see you.Kind regardsStefania PesciGuest Reviews ManagerBW Plus Hotel UniversoRoscioli Hotels Group - Roma

6/10 – Redelijk

ATISH

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Friendly staff.
3 nachten verbleven in maart 2024
Reactie van Stefania Pesci - Reviews Manager op 29 mrt 2024
Dear Atish,Thank you for your positive feedback. We are delighted to know that you found our staff to be friendly.We look forward to welcoming you back.Kind regardsStefania PesciGuest Reviews ManagerBW Plus Hotel UniversoRoscioli Hotels Group - Roma

10/10 – Uitstekend

JOY

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The hotel is just a few blocks from Termini Station and one other hop on hop off bus stop, which made it very easy to get around the city. Staff was great and breakfast buffet was excellent with many options to please everyone in your party.
2 nachten verbleven in maart 2024
Reactie van Stefania Pesci - Reviews Manager op 26 mrt 2024
Dear Joy,we thank you for your positive feedback. We are delighted that you enjoyed our breakfast and found our staff to be great.We look forward to welcoming you back.Kind regardsStefania PesciGuest Reviews ManagerBW Plus Hotel UniversoRoscioli Hotels Group - Roma

10/10 – Uitstekend

Holly

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
We were very impressed with the hotel and plan to stay again when we return to Rome next spring. The staff was helpful and all spoke English. They arranged transportation for us and made restaurant recommendations. There were numerous restaurants within walking distance. I highly recommend Best Western Plus Universo.
3 nachten verbleven in maart 2024
Reactie van Stefania Pesci - Reviews Manager op 25 mrt 2024
Dear Holly,Thank you very much for your kind feedback. We are delighted that you were impressed with our standard of service. It's wonderful to know that you are planning to stay with us again!We can't wait to see you again soon.SincerelyStefania PesciGuest Reviews ManagerBW Plus Hotel UniversoRoscioli Hotels Group - Roma

10/10 – Uitstekend

Judith

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in maart 2024
Reactie van Stefania Pesci - Reviews Manager op 25 mrt 2024
Dear Judith,Thank you for your positive rating!We look forward to welcoming you back.Kind regardsStefania PesciGuest Reviews ManagerBW Plus Hotel UniversoRoscioli Hotels Group - Roma

10/10 – Uitstekend

??

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
トイレのドアが自動で開いてしまうのは難点
2 nachten verbleven in maart 2024
Reactie van Stefania Pesci - Reviews Manager op 25 mrt 2024
Dear Guest,We appreciate you sharing your concern, we will certainly look into this matter to ehnance our guests' experience.We look forward to welcoming you back.Kind regardsStefania PesciGuest Reviews ManagerBW Plus Hotel UniversoRoscioli Hotels Group - Roma

10/10 – Uitstekend

Sergey

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
All good thanks
5 nachten verbleven in maart 2024
Reactie van Stefania Pesci - Reviews Manager op 21 mrt 2024
Dear Sergey,We thank you very much for your positive feedback.We hope to see you again soon.Kind regardsStefania PesciGuest Reviews ManagerBW Plus Hotel UniversoRoscioli Hotels Group - Roma

10/10 – Uitstekend

Isabelle

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Perfect place, renovated room. Close to the train station and walking distance for all major attraction.
1 nacht verbleven in maart 2024
Reactie van Stefania Pesci - Reviews Manager op 21 mrt 2024
Dear Isabelle,We thank you for your positive feedback. We are delighted to know that you enjoyed your stay with us.We look forward to welcoming you back.Kind regardsStefania PesciGuest Reviews ManagerBW Plus Hotel UniversoRoscioli Hotels Group - Roma

10/10 – Uitstekend

Alex

Thank you for the hospitality. Was great to stay here.
4 nachten verbleven in maart 2024
Reactie van Stefania Pesci - Reviews Manager op 18 mrt 2024
Dear Alex,Thank you for your feedback. It's wonderful to hear that you had a great stay with us.We look forward to welcoming you back.Kind regardsStefania PesciGuest Reviews ManagerBW Plus Hotel UniversoRoscioli Hotels Group - Roma

10/10 – Uitstekend

Kacie, Eagan

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024
Reactie van Stefania Pesci - Reviews Manager op 18 mrt 2024
Dear Kacie,Thank you for your potive rating.We look forward to welcoming you back.Kind regardsStefania PesciGuest Reviews ManagerBW Plus Hotel UniversoRoscioli Hotels Group - Roma

6/10 – Redelijk

C R

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
This hotel was adequate for our needs, just a one-night stay before our return flight. The room was cramped for 3 people.
1 nacht verbleven in maart 2024
Reactie van Stefania Pesci - Reviews Manager op 11 mrt 2024
Dear Guest,Thank you for sharing your experience with us. We're pleased to hear that our hotel served your purpose. However, we apologize if you found the room to be cramped for three people. Your feedback is important to us, and we will take it into consideration to ensure that we provide comfortable accommodations for all our guests. We hope to have the opportunity to welcome you back in the future.Kind regardsStefania PesciGuest Reviews ManagerBW Plus Hotel UniversoRoscioli Hotels Group - Roma

10/10 – Uitstekend

Damaris, Mayaguez

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in maart 2024
Reactie van Stefania Pesci - Reviews Manager op 13 mrt 2024
Dear Damaris,We thank you for your positive rating!We look forward to welcoming you back.SincerelyStefania PesciGuest Reviews ManagerBW Plus Hotel UniversoRoscioli Hotels Group - Roma