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Beoordelingen van Hilton Rome Airport

4 out of 5
Hilton Rome Airport
Via Arturo Ferrarin 2, Fiumicino

Beoordelingen

7,6

Goed

Gastenscore: 10 - Uitstekend. 856 van 2297 beoordelingen" "
Gastenscore: 8 - Goed. 604 van 2297 beoordelingen" "
Gastenscore: 6 - Redelijk. 400 van 2297 beoordelingen" "
Gastenscore: 4 - Matig. 231 van 2297 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 206 van 2297 beoordelingen" "

8,2/10

Netheid

8,2/10

Personeel en service

7,4/10

Voorzieningen

7,4/10

Staat van de accommodatie en faciliteiten

7,6/10

Milieuvriendelijkheid

Beoordelingen

8/10 – Goed

Marilyn

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Overall the property was good. It was only for a one night stay after a late arrival at the airport. It’s very convenient for the airport as you can walk from/to the airport
1 nacht verbleven in april 2024

10/10 – Uitstekend

Christopher, Stroudsburg

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Just a stopover from Greece, very convenient and clean hotel. Close proximity to the airport and only a 40 minute drive to the colosseum and restaurants.
1 nacht verbleven in februari 2024

8/10 – Goed

EBRU

Positief: Netheid, personeel en service
1 nacht verbleven in april 2024

6/10 – Redelijk

Debbie

Reisde met partner
There was nothing special about this property. Confused as to why we were assigned a handicapped room? Do all seniors get a handicapped room?
1 nacht verbleven in april 2024

10/10 – Uitstekend

Richard

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Close to airport
1 nacht verbleven in april 2024

4/10 – Matig

JULISSA

Reisde met familie
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Check in experience was awful, lady at check in was not nice not welcoming.
1 nacht verbleven in april 2024

10/10 – Uitstekend

Chris

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
cannot be closer to FCO easy to use hotel
1 nacht verbleven in april 2024

8/10 – Goed

Cynthia

Reisde met een groep
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Bathroom products were over the moon… excellent. Now I have to find them on line somewhere.
1 nacht verbleven in april 2024

8/10 – Goed

Sandy

Reisde met familie
Positief: Netheid, personeel en service
Negatief: Voorzieningen
Great if you are arriving late to Rome and need to be near the airport. The property is a bit run down and the amenities were a bit disappointing for a Hilton but overall clean and the staff was friendly.
1 nacht verbleven in april 2024

6/10 – Redelijk

Wathsala, Milton

Reisde met partner
Negatief: Personeel en service
No invoice was provided. Also, a 70 Euro charge on my credit card was not released.
1 nacht verbleven in april 2024

10/10 – Uitstekend

Gary

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We had read some bad reviews about this hotel so our expectations were low. However, we were pleasantly surprised. We had an outstanding stay!! The hotel was clean, quiet, and the dinner and breakfast were fantastic!
1 nacht verbleven in april 2024

4/10 – Matig

PUI WUN

Reisde met partner
Negatief: Netheid, personeel en service en voorzieningen
予約したベッドと異なるタイプでした チェックイン時も部屋や朝食についての説明がなく 態度良くなかった
1 nacht verbleven in april 2024

10/10 – Uitstekend

Munehiko

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024

4/10 – Matig

Laura

Reisde met familie
Negatief: Personeel en service, voorzieningen
My room had terrible fan noise in it and I had to wait around for a technician to confirm it was bad (it was) before I was allowed to change room, which was very inconvenient . When I changed room, I was sent to a much smaller room by the train track but the people at the front desk were very rude and unhelpful about me changing room again. Very disappointed.
1 nacht verbleven in april 2024

10/10 – Uitstekend

Abdulla, Doha

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Accessible with walking distance to FCO. Quite with fine dining for dinner. Good breakfast.
1 nacht verbleven in april 2024

8/10 – Goed

Robert

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Hotel is attached to the Rome airport. Made it super easy to stay waiting for next flight. Hotel also has a bar and restaurant on location. Both are a little $$ but it is only one around.
1 nacht verbleven in april 2024

10/10 – Uitstekend

Ron

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024

10/10 – Uitstekend

Fabrizio D

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024

8/10 – Goed

Andrew

Reisde met partner
Positief: Netheid, personeel en service en voorzieningen
Negatief: Staat van de accommodatie en faciliteiten
Hotel really needs a remodel. Looks very dated and the bathroom in particular was more three star than four star. The staff and the food were very good though and made up for the star of the room. The lasagne was outstanding. The hotel is very convenient for the airport and you walk under cover the whole way. It's quite a walk for sure but super convenient
1 nacht verbleven in april 2024

10/10 – Uitstekend

Pierina

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024

10/10 – Uitstekend

Renee

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024

6/10 – Redelijk

william

Reisde met familie
Room had mold around window Dirty fixtures in room
1 nacht verbleven in april 2024

6/10 – Redelijk

Anthony, Center Valley

Reisde met partner
Positief: Netheid, personeel en service
Good location within the airport, although it required a fair amount of walking. Restaurant was excellent for breakfast and lunch! Room was entirely too warm for sleeping. A/C barely operated. Two elevators were not running, so leaving the hotel with luggage took much longer than expected.
1 nacht verbleven in april 2024
Reactie van Laura op 19 apr 2024
Dear Anthony, thank you so much for being our guest and for taking the time to post your review. We are happy to know that the overall stay was satisfactory and that you appreciated the convenience of our location and the restaurant services. We are sorry if the room temperature was not comfortable. All your comments have been noted and shared with the relevant management team in order to take the necessary corrective actions.Laura BolzoniExecutive Office

10/10 – Uitstekend

Judith

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Good staff decent rooms and good amenities.
1 nacht verbleven in april 2024

6/10 – Redelijk

Bertha

Reisde met partner
The only positive about this hotel is that it is connected to the airport so you don’t have to worry about getting a ride.
1 nacht verbleven in april 2024
Reactie van Laura op 18 apr 2024
Dear Bertha, thank you for taking the time to share your comments on your stay with us. We are really happy to know that the overall experience has been satisfactory and look forward to welcoming you back again in the future.With kind regards.Laura BolzoniExecutive Office

6/10 – Redelijk

Teodorico, moreno valley

Positief: Personeel en service, staat van de accommodatie en faciliteiten
Close to the airport and that’s it, this hotel is a 3 star
1 nacht verbleven in april 2024
Reactie van Laura op 18 apr 2024
Dear Teodorico, thank you for being our guest and for taking the time to post your review. We are glad to know that the overall experience has been satisfactory.We have taken note of your comments and look forward to welcoming you back again in the future.With kind regards.Laura BolzoniExecutive Office

10/10 – Uitstekend

Susan

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We were able to set up a driver to go to pur ship for a cruise. Excellent driver. We stayed before and love it.
1 nacht verbleven in april 2024

10/10 – Uitstekend

Craig

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Perfect place to stay for the convenience of coming and going to Rome and surrounding area.
1 nacht verbleven in april 2024

8/10 – Goed

Jane

Reisde met partner
Positief: Netheid
Liked location to airport.
1 nacht verbleven in april 2024

6/10 – Redelijk

Michael, San Francisco

Reisde met familie
Positief: Netheid
Negatief: Staat van de accommodatie en faciliteiten
Obviously coming to the “end of life” for the rooms - rooms need a refurb at this point. Furniture and walls getting dinged up.
1 nacht verbleven in april 2024

10/10 – Uitstekend

Max

Reisde met familie
Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Amaizing stay we loved it and had such a.great time with my family
2 nachten verbleven in april 2024

10/10 – Uitstekend

Patrick J

Positief: Netheid, personeel en service
Convenient to airport
1 nacht verbleven in april 2024

6/10 – Redelijk

Linda

Positief: Personeel en service
Negatief: Netheid
1 nacht verbleven in april 2024

10/10 – Uitstekend

Eva

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The hotel had everything we needed and the service was a delight. The staff was so nice and courteous and really went out of their way to help out. I highly recommend staying here. Especially if you are catching the plane or come in on a plane. The location is great!
1 nacht verbleven in april 2024

8/10 – Goed

William

Positief: Netheid, personeel en service
1 nacht verbleven in april 2024

10/10 – Uitstekend

Balina

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024

6/10 – Redelijk

Bosco

Reisde met familie
Positief: Netheid, personeel en service en voorzieningen
The hotel keeps up the reputation of Hiltons. However, it is aging and needs some renovations. The safe in my room did not work. The light for the magnifying mirror in the bathroom did not light up. A plug on the left side of the desk was detaching from the wall. The sheer behind the curtain was falling off the rail and was dragging on the floor. I was a bit surprised by this poor maintenance.
1 nacht verbleven in april 2024
Reactie van Laura op 18 apr 2024
Dear Bosco, thank you so much for being our guest and for posting your review. We do apologize for the issues reported and for the inconvenience these might have caused. All your comments have been shared with the relevant management team to make sure that corrective actions are taken where necessary.Looking forward to welcoming you back again in the future.With kind regards.Laura BolzoniExecutive Office

8/10 – Goed

Antonio, Everett

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
It is very convenient if you have an early international flight. The service is pleasing and the food is good
1 nacht verbleven in april 2024

2/10 – Ontzettend slecht

shant

Reisde met partner
Negatief: Personeel en service, voorzieningen
All the bedding was feather. I couldn’t sleep
1 nacht verbleven in april 2024
Reactie van Laura op 18 apr 2024
Dear Shant, thank you for being our guest. We are sorry to learn about the issue reported and for the inconvenience this might have caused. We do have alternative options to feather and it is always preferable to notify the hotel before arriving to have the room ready for you. However, if requested when in house, the housekeeping team would have done their best to meet your request and deliver a more comfortable stay for you. Looking forward to welcoming you back again soon.With kind regards.Laura BolzoniExecutive Office

2/10 – Ontzettend slecht

Takahito

Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
観光大国としての奢りが明らかで、スタッフの態度が非常に悪い。部屋のメンテナンスも同様に行き届いておらず、不潔。
1 nacht verbleven in april 2024

2/10 – Ontzettend slecht

Takahito

Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
スタッフの対応最悪。不快極まりない滞在。初めてのイタリアでしたが、二度と行きません。
1 nacht verbleven in april 2024
Reactie van Laura op 9 apr 2024
Dear Takahito, thank you for taking the time to share your experience with us. Needless to say we are terribly sorry that you received the impression our team was unhelpful as we strive to deliver an outstanding service. We would be happy if you could contact us privately with more details on what went wrong in order to take the necessary corrective actions.We hope we will have the pleasure of welcoming you back again in the near future.With kind regards.Laura BolzoniExecutive Office

6/10 – Redelijk

amanda

Positief: Netheid, personeel en service
This hotel is connected to the airport which is very convenient if you have an early flight or are getting in very late. Otherwise, it's overpriced for the condition of the property. Rooms are outdated. They charge for WIFI - it's 2024??? The location is the only reason I stay here (I've stayed multiple times) otherwise I would chose somewhere else.
1 nacht verbleven in april 2024
Reactie van Laura op 9 apr 2024
Dear Guest, thank you for being our guest and for taking the time to post your review. We have carefully reviewed your comments and are glad that you appreciated the convenience of our location. Wi-Fi connection is available for free for all guests in the hotel public areas. Additionally, free in-room Wi-Fi is available for Hilton Honors members, subject to booking conditions.We really hope we will have the pleasure to welcoming you back again in the future.With kind regards.Laura BolzoniExecutive Office

10/10 – Uitstekend

Terri

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
This hotel is perfectly located near the airport. The staff was very friendly and helpful. The room was clean and the bed was comfortable. The breakfast was fantastic. All great for a one-night stay.
1 nacht verbleven in april 2024

10/10 – Uitstekend

thomas

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Está muy bien localizada se puede ir caminando al aeropuerto
1 nacht verbleven in april 2024

10/10 – Uitstekend

Don

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Breakfast was outstanding and delicious
1 nacht verbleven in april 2024

6/10 – Redelijk

Samuel

Reisde met familie
Positief: Netheid, personeel en service
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
Airporthotel, sehr sauber, super Service, sehr altmodische heruntergekommene Einrichtung im Zimmer
1 nacht verbleven in april 2024
Reactie van Laura op 9 apr 2024
Dear Samuel, thank you for being our guest and for posting your review. All your comments have been taken into the greatest consideration and will certainly help us to further improve our guest experience. Looking forward to welcoming you back again in the future.With kind regards.Laura BolzoniExecutive Office

8/10 – Goed

talia

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
great location at the airport so easy to get around
1 nacht verbleven in april 2024

10/10 – Uitstekend

LORA

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Staff was very helpful.
1 nacht verbleven in maart 2024

6/10 – Redelijk

Michael, West Warwick

1 nacht verbleven in april 2024

4/10 – Matig

TUI, SEATTLE

Negatief: Netheid, staat van de accommodatie en faciliteiten
That property needed a whole lot of upgrade. The pool was so dirty, the ladder going down the pool was about to fall off. My favorite was the buffet. Only chose it because it was next to the airport but overall stay 2 out of 10.
1 nacht verbleven in maart 2024