Got stuck in elevator alone at 1am after returning from dinner with my grandson and his lady. I was stopped in between floors. I repeatedly pressed the emergency bell in elevator, no one from hotel came even though they advertise 24/7 staff. My cell phone would not work in the elevator and no phone in elevator. A man, who I assume was another guest, came to my rescue. He tried to call hotel, they did not pick up. He called fire department they came, sirens and all. Four firemen came and eventually got me out of the elevator. Fire department also said they tried to call front desk and no pick up. Once I was out it was 2am. I booked through Expedia, so I called them, they also tried to call hotel and no one picked up.I emailed the hotel once back in my room, (no phones in room to call front desk) got no response from hotel, even the next day. I left at 6:30 or 7 am and saw the hotel desk clerk and he never apologized or acknowledged me being stuck in elevator, or offer to help me with my bags down the stairs or anything. Do not stay here.