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Beoordelingen van LH Grand Hotel Hermitage

4 out of 5
LH Grand Hotel Hermitage
Via Eugenio Vajna, 12, Rome, Lazio

Beoordelingen

6,0
Gastenscore: 10 - Uitstekend. 32 van 363 beoordelingen" "
Gastenscore: 8 - Goed. 112 van 363 beoordelingen" "
Gastenscore: 6 - Redelijk. 89 van 363 beoordelingen" "
Gastenscore: 4 - Matig. 84 van 363 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 46 van 363 beoordelingen" "

6,4/10

Netheid

6,8/10

Personeel en service

5,4/10

Voorzieningen

5,6/10

Staat van de accommodatie en faciliteiten

4,4/10

Milieuvriendelijkheid

Beoordelingen

4/10 – Matig

Ranita

Negatief: Netheid, personeel en service en comfort kamer
Stedentrip
Hotel is slecht , geen 4 sterren. Het ligt ook ver van het centrum. Bij toelichting staat er 3 km van het centrum

6/10 – Redelijk

ronald, stoker

Positief: Netheid
echtpaar
We gingen heen om Rome te verkennen en we zaten toch iets te ver van de stad met ons Hotel om even lekker door te gaan, goede aansluitingen

2/10 – Ontzettend slecht

mathew

Reisde met partner
Negatief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
NO WATER!! OLD FIXTURES, WHEN WATER COMES WITH A TRICKLE YOU CAN BARELY SHOWER, NO HOT WATER, WILL CHARGE FOR BREAKFAST, TORN DRAPES, DIRTY ROOMS, FILTHY PLACE AND WE ARE SUPRISED THAT THE CITY LETS THIS PLACE OPERATE!! It’s definitely NOT a 4 star hotel, NO PARKING, WiFi only works in the lobby area!! Crazy worst experience ever!! I travel a lot and this is not even worth a 1 star
4 nachten verbleven in oktober 2021

2/10 – Ontzettend slecht

Adriana

Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Caldaia spenta (ho dovuto chiedere x fare doccia) camera gelida (e d inverno ?) interruttori mal funzionanti ( ho svitato lampadine) polvere ( pantofole a dimostrarlo)...togliete 2 stelle anche 2 e 1/2
1 nacht verbleven in oktober 2021

4/10 – Matig

Jan

Reisde met een groep
Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
DONT DO IT TO YOURSELF
not working wifi, in the morning I had to wait like 10 minutes to get warm water in shower, otherwise it was cold AF, there was mildew in bathroom, breakfast very, very poor, not working heating, broken door... I booked because there was nothing left due to my last minute decision, but it was a huge mistake....
4 nachten verbleven in oktober 2021

4/10 – Matig

Luca

Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
La camera era sporca come pure il bagno e al mattino non usciva acqua dai rubinetti e dalla doccia. Servizio scadente e pochi sorrisi
1 nacht verbleven in oktober 2021

6/10 – Redelijk

Renato

Zakenreiziger
Positief: Netheid, personeel en service
Per un 4 stelle mi aspettavo qualcosa in più. Per l’acqua calda in camera attesa di 10 minuti lasciando scorrere l’acqua. Pulizia della camera buona. Accoglienza buona.
3 nachten verbleven in oktober 2021

4/10 – Matig

Adriana

Reisde met partner
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Unico lato positivo è la vicinanza all’Auditorimu della musica. Lati negativi tanti: camera sporca con polvere evidente ovunque e quindi sicuramente non sanificata, cavi elettrici scoperti, prese elettriche rotte con cavi che fuoriuscivano, lenzuola bucate, scarico del wc rotto quindi il giorno dopo siamo andati in un bagno di un’altra stanza, rubinetto del bidè che perdeva acqua in continuazione, tubo doccia ossidato perché molto vecchio e muro rotto al lato della doccia quindi fuoriusciva acqua tanto da creare pozzanghere nel bagno, carta parati staccata in vari punti della camera, battiscopa mancante in alcuni punti, colazione scarsissima, bar della reception con scaffali completamente vuoti, nella descrizione c’è segnalato il parcheggio che non c’è e quindi abbiamo pagato il parcheggio ogni giorno. Direi che è stato un soggiorno da dimenticare. Mai più!!!
3 nachten verbleven in oktober 2021

4/10 – Matig

Pål

Reisde met partner
Positief: Personeel en service
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
Struttura e servizi da 3 stelle, non 4.
1 nacht verbleven in september 2021

4/10 – Matig

Antonella

Zakenreiziger
Negatief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
DA NON TORNARE
1 nacht verbleven in september 2021

2/10 – Ontzettend slecht

Alain

Zakenreiziger
Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Horrible à tous les niveaux
7 nachten verbleven in september 2021

10/10 – Uitstekend

MARIAN STEFANEL

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in september 2021

4/10 – Matig

Geverifieerde reiziger

Zakenreiziger, Reisde met partner
Negatief: Personeel en service, staat van de accommodatie en faciliteiten
Letto scomodo. Reception arrivo non molto cort tese
1 nacht verbleven in februari 2020

8/10 – Goed

giampaolo

Zakenreiziger
Positief: Personeel en service, staat van de accommodatie en faciliteiten
1 nacht verbleven in februari 2020

2/10 – Ontzettend slecht

Darja

Positief: Netheid
Negatief: Personeel en service, staat van de accommodatie en faciliteiten
not good hotel
First on the room wasn’t broke shower,second very bad staff in the reception,they didn’t take responsibility for anything,speak not so good English ,plus the are very speak not good with you ,the are not smily....at the room you don’t have internet,you need to pay ,second when you finish with payment,the as you pay more for every night per person 6 Evro ... so we never come back on 4 start hotel, I can tell that even on hostel it’s more nice than there ,plays look like that it’s not clean and with out many years renovating...please look for staff ho work on reception ,because it’s also very important
2 nachten verbleven in januari 2020

2/10 – Ontzettend slecht

Krystyna Brygida

Reisde met familie
Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
da evitare assolutamente
1 nacht verbleven in januari 2020

4/10 – Matig

Francesco

Zakenreiziger
Negatief: Netheid, personeel en service
1 nacht verbleven in januari 2020

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
2 nachten verbleven in januari 2020

4/10 – Matig

Geverifieerde reiziger

Positief: Personeel en service
Negatief: Staat van de accommodatie en faciliteiten
Avendo gia soggiornato in passato, ho trovato la struttura molto peggiorata e decadente. Di certo non da 4 stelle: porta della camera che a malapena si chiudeva, mobilio vecchio, carta scrostata e, cosa assurda, senza acqua calda x un guasto improvviso che peró si protraeva da diverso tempo. Poi, cosa che non mi era mai capitata, mi entra in camera un altro cliente a cui era stata assegnata la mia stessa camera, con grande stupore e disappunto di entrambi. Buona la colazione, una delle poche cose che si salva! Meno male che almeno la tassa di soggiorno non mi è stata fatta pagare.
2 nachten verbleven in oktober 2019
Reactie van Nadia op 4 nov 2019
Ci dispiace per il problema che abbiamo avuto durante il suo soggiorno. Stiamo lavorando per migliorare il servizio.

8/10 – Goed

Geverifieerde reiziger

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Struttura un po’ datata ( peccato ) necessiterebbe di qualche ritocco . Camera molto grande , pulitissima , bagno spazioso . Personale molto gentile , allegro è disponibile
1 nacht verbleven in oktober 2019
Reactie van Nadia op 4 nov 2019
Grazie per la sua recensione positiva.

2/10 – Ontzettend slecht

Geverifieerde reiziger

Reisde met een groep
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I will never go back to this place. It was such a horrible experience. Staff are not helpful and friendly. No good customer service. Definitely not a place to feel comfortable.
4 nachten verbleven in oktober 2019
Reactie van Nadia op 29 okt 2019
Sorry about this problem, we will do our best to improve the service.

2/10 – Ontzettend slecht

Geverifieerde reiziger

4 nachten verbleven in oktober 2019
Reactie van Nadia op 29 okt 2019
Thanks for your review that will help us to offer a better service.

6/10 – Redelijk

Giuseppe

Zakenreiziger
Positief: Netheid, personeel en service
Negatief: Comfort kamer
1 nacht verbleven in oktober 2019
Reactie van Nadia op 26 okt 2019
Grazie per la sua recensione positiva.

6/10 – Redelijk

Geverifieerde reiziger

Positief: Personeel en service
Negatief: Netheid
The hotel was a little out of the way, Coates in what appeared to be a middle class residential section of Rome. It was hard to get Uber and it wasn’t a metro station. My room had lukewarm water for the shower and when I asked to h hangs rooms, I was told that someone would come within the hour to fix it. They never came. Also there was mold in the shower grout/tile as well.
2 nachten verbleven in oktober 2019
Reactie van Nadia op 21 okt 2019
Thanks for your review, we will do our best to improve the service. We have bus 360 near the hotel to Termini station and both metro lines.

8/10 – Goed

Geverifieerde reiziger

Reisde met een groep
Good Breakfast Good Coffee Service. Staff very attentive at Breakfast
2 nachten verbleven in oktober 2019
Reactie van Nadia op 18 okt 2019
Thanks for your kind review.

6/10 – Redelijk

Gabriele, Milano

Reisde met familie
Negatief: Staat van de accommodatie en faciliteiten
Gran posizione però è davvero un gran peccato che non venga rinnovato perché la struttura è molto vecchia.Posizione,prezzo e colazione ok.
3 nachten verbleven in oktober 2019
Reactie van Nadia op 17 okt 2019
Grazie per la sua recensione positiva.

2/10 – Ontzettend slecht

Jackie, New York, NY

Reisde met partner
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
No amenities, poor internet, tiny beds, no heater. This hotel should have been rated 2 star at most.
3 nachten verbleven in oktober 2019
Reactie van Nadia op 11 okt 2019
We are sorry for the mentioned issues, we are working to improve them.

2/10 – Ontzettend slecht

Geverifieerde reiziger

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Da abbattere e ricostruire di sana pianta. Una delusione.
3 nachten verbleven in oktober 2019
Reactie van Nadia op 14 okt 2019
Ci dispiace che il suo soggiorno sia stato inferiore alle sue aspettative, stiamo lavorando per migliorare il servizio.

6/10 – Redelijk

Geverifieerde reiziger

15 nachten verbleven in september 2019
Reactie van Nadia op 10 okt 2019
Thanks for your review.

8/10 – Goed

Geverifieerde reiziger

Positief: Voorzieningen
3 nachten verbleven in oktober 2019
Reactie van Nadia op 10 okt 2019
Thanks for your kind opinion.

6/10 – Redelijk

Suzysez, Houston

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The blonde old crone who checks in was awful and accused me of smoking in my room (UNTRUE) when I complained about the AC. She then offered me another room when I showed her my nicotine patch (she had seem me smoking outside earlier). The AC made noise but no cooling or fan detected. The other staff were extremely nice. The bathroom was a marble death trap with no grab bars. I didn't plan well when I booked this hotel; it's WAY far on the edge of Rome. If you want isolation and it isn't HOT, it's fine. Again, the desk staff were extremely nice and the lobby was well cooled. Don't be fooled by that.
7 nachten verbleven in augustus 2019

4/10 – Matig

Geverifieerde reiziger

2 nachten verbleven in september 2019
Reactie van Nadia op 2 okt 2019
Thanks for your review, knowing what went wrong would help us to improve the service.

10/10 – Uitstekend

Xiaolin

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
3 nachten verbleven in september 2019
Reactie van Nadia op 2 okt 2019
Thanks for your positive review about our hotel.

4/10 – Matig

Geverifieerde reiziger

Negatief: Netheid, personeel en service
2 nachten verbleven in september 2019
Reactie van Nadia op 24 sep 2019
Thanks for your review.

10/10 – Uitstekend

Jeanne-Françoise

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
4 nachten verbleven in september 2019
Reactie van Nadia op 20 sep 2019
Thanks for your review.

2/10 – Ontzettend slecht

Alex, Bordeaux, France

Reisde met familie
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
This place is a joke , old hotel in terribly need of improvement . You can rate it 2 star if you feel generous but no . Better sleep on the street honestly or pay 30 , 40 extra euros and get a decent hotel . Good location but that's all . Everything is in bad shape ....walls are coming apart , mattress with springs coming out , dripping water and the worst of all in our room was the noise the phone was making every time the neighbors were flashing the toilet
2 nachten verbleven in augustus 2019
Reactie van Nadia op 4 sep 2019
We are very sorry for the mentioned issues, we will do our best to ammodernate the hotel and we hope you will give us a second chance.

4/10 – Matig

Geverifieerde reiziger

Reisde met familie
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Some investment could transform this hotel to what was its apparent former grandeur however, it has become rather rundown, shabby and quite frankly poorly maintained and dirty. We had to change rooms as my son had been bitten all over his legs in bed on the first night. The air con blew out dust causing us all some breathing difficulties and so remained off most of the time. On another day my son and wife became trapped in the room as the door handle mechanism was faulty. The auxiliary staff seemed overworked and tired and some of the reception staff seemed disinterested and bored with the exception of one who was on duty in the morning and was pleasant enough. The final straw came on the final day just as we were about to leave; whilst waiting with our baggage in reception, one of our suitcases fell into a plinth with a pottery bust on top, breaking said bust. Aghast at this, we were very apologetic. The receptionist said he would have to phone his manager and returned to inform us we would have to pay 100 Euro's. When I informed him we had no cash and offered him a card payment, he instructed me to go to a ATM and withdraw the cash. As we were about to be picked up to return to the airport and still embarrassed by the incident, I naively obliged. It was only later I realised they would have been insured and I had been hasty in paying the money. Rome is an incredible and beautiful destination, the hotel and air travel rather spoiled the rest of the experience.
5 nachten verbleven in augustus 2019
Reactie van Nadia op 27 aug 2019
Thanks for your kind review. We will do our best to improve the mentioned issues.

4/10 – Matig

Geverifieerde reiziger

Reisde met familie
Positief: Voorzieningen
Negatief: Netheid, staat van de accommodatie en faciliteiten
You can imagine that years ago it would of been a beautiful hotel but it was run down many things broken and damaged not been looked after very well very dirty a hole in the bathroom floor damp throughout the room and bathroom out of date products in mini fridge lids rusty wardrobe had masking tape to keep the rail up no hangers the door looked like had been broken into many times holes in bedsheets skirting board not attached handles missing on draws no WiFi no bar ever open didn’t go for breakfast due to cleanliness of hotel we did complain to Expedia as they recommend hotel and we wanted to be moved however they alerted the hotel and from there was very awkward with hotel staff
3 nachten verbleven in augustus 2019
Reactie van Nadia op 26 aug 2019
We are very sorry about the mentioned issues, we will do our best to improve the service.

6/10 – Redelijk

Marlena

Positief: Personeel en service
Negatief: Netheid, comfort kamer
Ten hotel zasługiwał z pewnością na 4* ale lata temu. Czas się tam zatrzymał i niestety na tą chwilę jest kiepsko. Obsługa bardzo miła i pomocna, nawet bez problemu zmienili nam pokój. Klimatyzacja śmierdzi grzybem, łazienki może i sprzątane ale już zaniedbane. Stare windy, które potrafią stanąć w trakcie jazdy i straszyć. Jedyne plusy to taras na dachu i ładna okolica, przystanek autobusu blisko hotelu. Śniadania kontynentalne skromne ale można sie najeść. Mimo wszystko nie polecam. Nie warte tej ceny
5 nachten verbleven in augustus 2019
Reactie van Nadia op 22 aug 2019
Dziękujemy za opinię, będziemy pracować nad ulepszeniem hotelu.

6/10 – Redelijk

Geverifieerde reiziger

Negatief: Netheid, voorzieningen
1 nacht verbleven in augustus 2019
Reactie van Nadia op 16 aug 2019
Thanks for your review.

4/10 – Matig

Geverifieerde reiziger

Negatief: Staat van de accommodatie en faciliteiten
The terrace view was amazing but the rest was average to below average. My room had little bugs on the ceiling, they did not leave soap, shampoo or bathroom tissue on a daily basis. The phone in the room didn’t work. The blow dryer in the room broke the second day I was there and even though I told the front desk, it was never replaced. The bidet has a horrible water leak. There was no closet. There were no vending machines or ice anywhere on property. It was far from any restaurants or cafes to eat or somewhere to buy food. Hotel has a dining area but only breakfast was served. There was no help with luggage. It was not worth a 3.5 star rating like it said on Travelocity.
7 nachten verbleven in juli 2019
Reactie van Nadia op 2 aug 2019
Thanks for your review, we will improve our service following it.

4/10 – Matig

Geverifieerde reiziger

Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
L’hôtel en lui-même est très beau, mais les chambres laisse à désirer salle de bain vétuste, carrelage et tapisserie rafistolée, le frigo ne fonctionne pas,le soir on entend les clients voisins discuter , le petit déjeuner mesquins et le manque de parking,je trouve très inappropriés par rapport à l’image de l’hôtel 5/10
1 nacht verbleven in juli 2019
Reactie van Nadia op 5 aug 2019
Merci pour la votre opinion, nous allons à amelliorer le service.

8/10 – Goed

Geverifieerde reiziger

Reisde met familie
Positief: Personeel en service, staat van de accommodatie en faciliteiten
Property was as expected, although further from town than i expected
3 nachten verbleven in juli 2019
Reactie van Nadia op 31 jul 2019
Thanks for your kind review. We have a direct connection with the city center by bus 360.

8/10 – Goed

Geverifieerde reiziger

Reisde met partner
Positief: Netheid, personeel en service
Era la posizione che cercavo Le spalliere del letto vanno fissate
1 nacht verbleven in juli 2019
Reactie van Nadia op 27 jul 2019
Grazie per la sua recensione positiva.

6/10 – Redelijk

Salvatore

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Insufficiente
Stanza maleodorante reception con personale sgradevole
1 nacht verbleven in juli 2019
Reactie van Nadia op 24 jul 2019
Ci dispiace che non abbia gradito il suo soggiorno, lavoreremo per migliorare la gentilezza del personale e la camera a Lei assegnata.

6/10 – Redelijk

Ruggero

Negatief: Staat van de accommodatie en faciliteiten, comfort kamer
Margini di miglioramento
Televisore con telecomando non funzionante; porta con serratura fatiscente e apribile con una spinta, Buon livello di accoglienza; colazione nella norma.
2 nachten verbleven in juli 2019
Reactie van Nadia op 19 jul 2019
Grazie per la recensione, faremo il possibile per migliorare il servizio.

4/10 – Matig

Geverifieerde reiziger

Reisde met partner
Negatief: Netheid
Struttura vecchia, poco pulita, necessiterebbe di ristrutturazione
2 nachten verbleven in juli 2019
Reactie van Nadia op 19 jul 2019
Grazie per la recensione che ci aiuterà a migliorare il servizio.

8/10 – Goed

Rimi, Tampere

Positief: Netheid, personeel en service
I liked the pastries and donuts they served on the breakfast, but other than that I can't think of anything else I liked about the hotel. It was ok since I only really slept there, but the toilet wasn't working properly also the shower was bad. They did not have proper air conditioning in the room. The hotel had not really kept up with time, maybe it had been a 4 star hotel in the 90's but not in today's standards.
6 nachten verbleven in juli 2019
Reactie van Nadia op 17 jul 2019
Thanks for your review, we will do our best to ammodernate the hotel.

4/10 – Matig

Geverifieerde reiziger

Zakenreiziger
Negatief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Bagno senza bidet, nel frigorifero c'erano lattine aperte, carta da pareti staccata dal muro e tassa di soggiorno 6 € mi sembra un po' eccessivo.
1 nacht verbleven in juli 2019
Reactie van Nadia op 19 jul 2019
Grazie per la sua recensione, stiamo lavorando per migliorare il servizio.

4/10 – Matig

Geverifieerde reiziger

5 nachten verbleven in juli 2019
Reactie van Nadia op 17 jul 2019
Thanks for your review.