Exterieur
Beschikbaarheid controleren

Beoordelingen van Ruthin Castle Hotel

4 out of 5
Ruthin Castle Hotel
Castle Street, Denbighshire, Ruthin, Wales

Beoordelingen

8,2

Zeer goed

Gastenscore: 10 - Uitstekend. 326 van 759 beoordelingen" "
Gastenscore: 8 - Goed. 231 van 759 beoordelingen" "
Gastenscore: 6 - Redelijk. 116 van 759 beoordelingen" "
Gastenscore: 4 - Matig. 57 van 759 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 29 van 759 beoordelingen" "

8,0/10

Netheid

8,4/10

Personeel en service

7,6/10

Voorzieningen

7,4/10

Staat van de accommodatie en faciliteiten

7,0/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

Gerrit, Duiven

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Overnachten in een mooi kasteel met mooie tuin
Prima hotel in mooi kasteel

2/10 – Ontzettend slecht

Raheem

Reisde met partner
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I rang before i did my booing to find out for a suite with a four poster bed they said its available. booked got to the property what a disappointment no rooms available i was gutted gave me a cheap suite. If i new it wasn't available i wouldn't have booked. Make sure you check what your booking thought me lesson.
1 nacht verbleven in mei 2024
Reactie van Caz op 14 mei 2024
Thank you for your feedback, I apologise for the error with your booking and allocation of a suite and am sorry that you were disappointed in your stay with us.

8/10 – Goed

Barry

Positief: Netheid, personeel en service
1 nacht verbleven in mei 2024
Reactie van Caz op 13 mei 2024
Thank you for your feedback

10/10 – Uitstekend

Paul

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
I thought the staff were very nice. I would stay here again in the future
1 nacht verbleven in mei 2024
Reactie van Caz op 10 mei 2024
Thank you for your feedback, we are pleased you enjoyed your stay with us.

10/10 – Uitstekend

Ka Hung

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
2 nachten verbleven in mei 2024
Reactie van Caz op 9 mei 2024
Thank you for your feedback, we are pleased you enjoyed your stay with us.

10/10 – Uitstekend

Darren

Reisde met huisdieren, Reisde met partner
Positief: Netheid, voorzieningen
Couldn't fault a single thing about the place and staff absolutely flawless
3 nachten verbleven in mei 2024
Reactie van Caz op 7 mei 2024
Thank you for your feedback, we are pleased you enjoyed your stay with us.

10/10 – Uitstekend

Kevin

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Another great stay at the Castle, rooms are always warm and clean. Staff very friendly
1 nacht verbleven in april 2024
Reactie van Caz op 2 mei 2024
Thank you for your feedback, we are pleased you enjoyed your stay with us

10/10 – Uitstekend

Pauline

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very unique place to stay. Spa and mud experience was great. Cream tea fabulous. Staff couldnt do enough for you. Loved it
2 nachten verbleven in april 2024
Reactie van Caz op 29 apr 2024
Thank you for your feedback, we are pleased you enjoyed your stay with us

10/10 – Uitstekend

Darren

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
What a gorgeous place Ruthin Castle Hotel is , we had a 2 night stay there we took the room only option and thought the hotel was fantastic, we had a standard double room which had an absolutely massive bathroom with shower and bath , the staff were really friendly and couldn't do enough to help, this was our first time at Ruthin Castle Hotel but it won't be our last , can't wait for the next visit
2 nachten verbleven in april 2024
Reactie van Caz op 26 apr 2024
Thank you for your feedback, we are pleased you enjoyed your stay with us.

8/10 – Goed

Elen

1 nacht verbleven in april 2024
Reactie van Caz op 13 mei 2024
Thank you for your feedback

10/10 – Uitstekend

Kris

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Gardens and grounds were lovely, room comfortable, people were all kind and helpful. Will definitely recommend.
1 nacht verbleven in april 2024
Reactie van Caz op 19 apr 2024
Thank you for your feedback, we are pleased you enjoyed your stay with us

10/10 – Uitstekend

Sunil, Cheadle

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
It’s a castle! So, it is characterful and stunning. Nothing like the sterile environment of a Premier inn! The staff and friendly and helpful and chatty! Service in the restaurant is good and the food is good - could do with more vegetarian and vegan options (for those who are dairy intolerant). It’s definitely a unique place to stay. Highly recommended. Mustn’t forget to mention the peacocks…
2 nachten verbleven in april 2024

10/10 – Uitstekend

Marcus

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
This wonderfully historic hotel was simply unique. The grounds, staff, rooms and the Peacocks made this an experience like no other.
3 nachten verbleven in april 2024
Reactie van Caz op 8 apr 2024
Thank you for your feedback, we are pleased you enjoyed your stay with us.

10/10 – Uitstekend

Kevin

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Another great stay! Grounds are amazing. Rooms warm and clean. Staff always friendly
1 nacht verbleven in maart 2024
Reactie van Caz op 15 mrt 2024
Thank you for your feedback, we are pleased you enjoyed your stay with us.

8/10 – Goed

Peter

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024
Reactie van Caz op 15 mrt 2024
Thank you for your feedback, we are pleased you enjoyed your stay with us.

10/10 – Uitstekend

David

1 nacht verbleven in maart 2024
Reactie van Caz op 2 apr 2024
Thank you for your feedback, we are pleased you enoyed your stay with us.

8/10 – Goed

Evelyn

Reisde met partner
Positief: Netheid, personeel en service en voorzieningen
Beautiful grounds and impressive castle like building. Yes its old and I love the characteristics of such an.older property. However really does need uprating in quite a few areas. Our bedroom spacious but very tired needing painting, furniture tatty and wobbling ...needs some TLC then it would be perfect
1 nacht verbleven in maart 2024
Reactie van Caz op 6 mrt 2024
Thank you for your feedback, we hope you enjoyed your shtay. I have passed your comments to the Hotels management team and can confirm that we are undergoing a bedroom refurbishment plan.

10/10 – Uitstekend

John

Positief: Personeel en service
Quirky but nice . Nice room. Property needs some TLC
1 nacht verbleven in februari 2024
Reactie van caz op 4 mrt 2024
Thank you for your feedback, we are pleased you enjoyed your stay with us.

10/10 – Uitstekend

Kevin

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Yet another great stay at the Castle. our 15th visit in 12 months! Warm and clean room. Always plenty of hot water to take a bath or shower. Staff always friendly and helpful.
1 nacht verbleven in januari 2024
Reactie van Caz op 12 feb 2024
Thank you for your feedback, we are pleased you enjoyed your stay and look forward to welcoming you back.

10/10 – Uitstekend

Mark

1 nacht verbleven in februari 2024
Reactie van caz op 9 feb 2024
Thank you for your feedback, we are pleased you enjoyed your stay with us.

10/10 – Uitstekend

Arthur

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Two day break
Had a relaxing two day stay at Ruthin Castle, incorporating a spa day, the staff are so helpful, nothing is too much trouble. The evening meal and breakfast was exceptional. Plenty of choice, varied menu, This is our third stay at Ruthin Castle, things just get better with each vist, will definitely be back and would highly recommend a break here. Ps special thanks to the barman, lovely guy
1 nacht verbleven in februari 2024
Reactie van Caz op 7 feb 2024
Thank you for your feedback, we are pleased you enjoyed your stay with us.

4/10 – Matig

anna

Reisde met partner
Positief: Personeel en service
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
It was lovely to stay at a castle. It’s just unfortunate that the current property owners have let the property get so run down inside.
2 nachten verbleven in januari 2024
Reactie van Caz op 1 feb 2024
Thank you for your feedback, I am sorry that you were disappointed in your stay, we are working hard to improve the appearance of the Hotel and I will pass your comments to the Hotels Management team for review.

8/10 – Goed

John

Positief: Staat van de accommodatie en faciliteiten, comfort kamer
Always pleasant stay
1 nacht verbleven in januari 2024
Reactie van Caz op 29 jan 2024
Thank you for your feedback, we are pleased you enjoyed your stay with us.

10/10 – Uitstekend

Mark

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in januari 2024
Reactie van Caz op 29 jan 2024
Thank you for your feedback, we are pleased you enjoyed your stay with us.

10/10 – Uitstekend

Denise

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
A lovey place to say !!
Our stay was most enjoyable couldn't fault anything Hotel ,food and staff were excellent . I highly recommend this hotel l
1 nacht verbleven in januari 2024
Reactie van Reception Team op 26 jan 2024
Dear Denise,Thank you for your lovely feedback, we are delighted you enjoyed your stay with us and we hope to welcome you back again soon.Kind regards

2/10 – Ontzettend slecht

Lisa

Negatief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in januari 2024
Reactie van Caz op 26 jan 2024
Thank you for your feedback, we are sorry that you did not enjoy your stay with us.

10/10 – Uitstekend

Elaine

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Went for a one night stay for my partners birthday.what a lovely experience it was. After reading reviews after booking it I was wondering if it was not going to be so good.as some complaints about it being slightly run down and cold.we went with an open mind and we was not diserpointed at all.it was actually much better than we ever imagined it was going to be and we can't wait to go back. Our room was just fantastic,warm, clean and furnished beautiful. We had a four poster bed and it was perfect. The whole experience was so lovely and the staff where very attentive and helpful.ruth from the dining room was such a lovely lady and couldn't do enough for everyone. The food was fine we had an evening meal and breakfast, couldn't fault it. Had a wander around the grounds seeing all the wildlife and peacocks.granted some things are a little tired and tatty but it's a castle and none of that reflected on our opinions of the whole experience.we absolutely loved it and can't wait to go back. Thank you for a lovely stay ,lovely experience and very nice staff.
1 nacht verbleven in januari 2024
Reactie van Caz op 15 jan 2024
Thank you for your feedback, we are pleased you enjoyed your stay with us and look forward to welcoming you back.

6/10 – Redelijk

Ursula

2 nachten verbleven in januari 2024
Reactie van Caz op 7 feb 2024
Thank you for your feedback, we hope you enjoyed your stay with us.

8/10 – Goed

Ivar

1 nacht verbleven in januari 2024
Reactie van Caz op 15 jan 2024
Thank you for your feedback, we hope you enjoyed your stay with us.

6/10 – Redelijk

Matthew

1 nacht verbleven in januari 2024
Reactie van Caz op 10 jan 2024
Thank you for your feedback, we hope you enjoyed your stay with us.

8/10 – Goed

Belinda

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in januari 2024
Reactie van Caz op 9 jan 2024
Thank you for your feedback. We hope you enjoyed your stay with us.

10/10 – Uitstekend

Jane

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in januari 2024
Reactie van Caz op 9 jan 2024
Thank you for your feedback, we are pleased you enjoyed your stay with us

4/10 – Matig

Christopher

Negatief: Staat van de accommodatie en faciliteiten
A splendid building is let down by very poor standards. There seemed no contingency in cold weather to heat the public spaces as well as the rooms. Absolutely freezing and virtually impossible to rectify with the inadequate heating system. Shower drain was blocked. Toilet seat damaged. Some lights not working. Mould on bathroom tiles. Two panes of glass missing from large window on main staircase with freezing air blowing in. The list goes on and most of these issues could be rectified quickly and at minimum cast. The quality of the breakfast was mediocre and very poorly presented with buckets of food being poured into serving dishes. This should not be carried out in front of guests waiting to serve themselves but done elsewhere and brought to the dining area ready to serve. Staff are very friendly and simply require guidance and support which appears to be missing.
1 nacht verbleven in december 2023
Reactie van Caz op 5 dec 2023
Thank you for your feedback, I apologise for the poor heating and maintenance issues you experienced during your stay. I have passed your comments to the Hotel Manager in order for him to address the issues raised.

10/10 – Uitstekend

Cara

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Beautiful castle, friendly staff and great food/drinks.
1 nacht verbleven in december 2023
Reactie van Caz op 5 dec 2023
Thank you for your feedback, we are pleased you enjoyed your stay with us.

8/10 – Goed

stephen

Positief: Netheid, personeel en service en comfort kamer
Enjoyable
A most enjoyable stay a co odd thing 1 no hangers in wardrobe and no hairdryer otherwise enjoyed it
1 nacht verbleven in november 2023
Reactie van Caz op 5 dec 2023
Thank you for your feedback, we are pleased you enjoyed your stay with us. Both of the mentioned items should be in your room as standard, thank you for mentioning as we will get this checked and amended.

10/10 – Uitstekend

Amanda

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
History behind the Castle/friendly staff very welcoming/enjoyed the food
1 nacht verbleven in november 2023
Reactie van Caz op 28 nov 2023
thank you for your feedback, we are pleased you enjoyed your stay with us.

8/10 – Goed

Richard

Zakenreiziger
Positief: Netheid, personeel en service en comfort kamer
3 nachten verbleven in november 2023
Reactie van Caz op 20 nov 2023
Thank you for your feedback, we hope you enjoyed your stay with us.

10/10 – Uitstekend

Kevin

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in november 2023
Reactie van Caz op 16 nov 2023
Thank you for your feedback, we are pleased you enjoyed your stay with us.

8/10 – Goed

Sarah

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Lovely castle to stay in. Staff were friendly and helpful. Would recommend deluxe rooms. Nice food and very quick
1 nacht verbleven in november 2023
Reactie van Caz op 6 nov 2023
Thank you for your feedback, we are pleased you enjoyed your stay with us.

6/10 – Redelijk

Geverifieerde reiziger

Negatief: Staat van de accommodatie en faciliteiten, comfort kamer
Disappointed
Asked for room to make up when came back to room in the evening nothing done, no fridge in the room, locker broken , room phone line not working, lift broken .. its just not great experience as i had when stayed couple of years ago on upper floor.
3 nachten verbleven in november 2023
Reactie van Caz op 6 nov 2023
Thank you for your feedback, i am sorry you were disappointed in your stay and apologies for the poor room facilities and service. We are working through the rooms upgrading and replacing equipment and furnishings, I have advised the Hotel's management team of the issues you have raised.

10/10 – Uitstekend

Clare

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Romantic getaway
What a fabulous place; the building is beautiful, the grounds are lovely for a wander around and the room was magnificent. The room was warm, the bed very comfortable and bathroom was clean and the towels were fluffy. We would very much recommend this place to stay. The food was fab: amazing choice for breakfast and really well thought, seasonal dinner options. Good wine list and lovely bar to relax in.
2 nachten verbleven in oktober 2023
Reactie van Caz op 2 nov 2023
Thank you for your feedback, we are pleased you enjoyed your stay with us and look forward to welcoming you back in the future.

8/10 – Goed

Arthur

Positief: Personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in oktober 2023
Reactie van Caz op 1 nov 2023
Thank you for your feedback, we hope you enjoyed your stay with us.

4/10 – Matig

Linda

Reisde met een groep
Negatief: Personeel en service, staat van de accommodatie en faciliteiten
We arrived from Australia and we wentto our rooms. We had room 214 which once inside the rokm it was nice and large. Our frie ds who paid the same price were next door in a room just decorated and the carpet had been laid but not tacked down. She tripped walking out the bathroom had to go to receptio to report it as she had no phone in her room 213. Reception said they would look into it ut nothing happened. The two rooms were way down corridors which had painting and workman, ladders etc we had to maneavour around the all. Once we arrivedat the rooms the corridor was full on beds, furniture and no lights on in the corridor very unsafe. We totally felt isolated from the other guests. Very disappointing.
1 nacht verbleven in oktober 2023
Reactie van Caz op 1 nov 2023
Thank you for your feedback, I apologise for the attention detail you experienced whilst we are upgrading our faciltiies. We are working hard to improve the Hotel, but need to ensure that the building work does not inpact on those staying with us. I have passed your comments to the Hotels management team in order for them to address the issues raised.

8/10 – Goed

Karen

Positief: Netheid, personeel en service en comfort kamer
3 nachten verbleven in oktober 2023
Reactie van Caz op 1 nov 2023
Thank you for your feedback, we hope you enjoyed your stay with us.

10/10 – Uitstekend

Alana

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
It’s a castle! A really fantastic castle! Did I mention that it’s a CASTLE??!! Coolest stay of our entire trip.
1 nacht verbleven in oktober 2023
Reactie van Caz op 25 okt 2023
Thank you for your feedback, we are pleased you enjoyed your stay in our Castle.

10/10 – Uitstekend

Jeanette

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Stunning grounds & castle, a delight to stay. Our room was perfect & had not yet had the refurbishment which is ongoing. Spoke to workmen who are installing the new air conditioning - a mighty task for a huge building. The staff from front of house to the cleaners were absolutely wonderful, nothing was too much trouble, generous with natural smiles, conversation & helpful voluntarily. From the moment you arrive, they are committed for your comfort & enjoyment. Ignore previous negative comments, they're insane! E.g: 1:No hot water - it's a huge building, let shower or taps run, by the time you have cleaned your teeth the water is very hot ( just consider where the boiler may be to make it to your room) 2: Afternoon tea: 3 finger sandwiches, 2 mini chocolate brownies, slice chocolate flan, 2 slices Bara Brith, Welsh cake (scrumiest I've ever tasted) lemon posset, good sized scone with jam &cream. Endless tea & coffee you can mix. Service was impeccable & relaxed, each extra tea was brought with a fresh teapot ∪. 3: Breakfast, buffet 3 day, service one day. Excellent choice of yoghurts, fresh and dried fruits, pastries, Jams, honey, marmalade, choice of bread , vast choice of quality hot food including cured bacon & great sausage. Evening meal again did not disappoint. Gardens & wildlife are so relaxing as are the public rooms if which there are many. I will return as soon as physically possible, this has been a hidden gem & my now oasis, cannot recommend highly enough.
4 nachten verbleven in oktober 2023
Reactie van Caz op 17 okt 2023
Thank you for your lovely feedback, we are pleased you enjoyed your stay with us and look forward to welcoming you back.

10/10 – Uitstekend

Sergiy

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great
Great experience
2 nachten verbleven in oktober 2023
Reactie van Caz op 17 okt 2023
Thank you for your feedback, we are pleased you enjoyed your stay with us.

4/10 – Matig

Lisa

Negatief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Not worth the price
Stayed here as attending a wedding. The property is impressive but it’s well overdue some refurbishment and really over priced for then condition. I stayed in a Deluxe room and I’d have hated to see what a standard room was like. The room smelled of damp/stagnant water as soon as we walked in. The bathroom window was wide open so it had been noticed. The mattress was paper thin and we found the source of the smell was a leaky toilet the following morning. It’s a shame to see such an amazing building in such poor state. It would have been over priced at half the room rate we paid.
1 nacht verbleven in oktober 2023
Reactie van Caz op 16 okt 2023
Thank you for your feedback, I am sorry that you were disappointed in your stay and apologise for the quality of the bed and bathroom facilities. I am pleased to confirm that their is a program of refurbishment ongoing in the hotel whcih continues through the winter.

10/10 – Uitstekend

David

1 nacht verbleven in oktober 2023
Reactie van Caz op 17 okt 2023
Thank you for your feedback,we are pleased you enjoyed your stay with us.

8/10 – Goed

Grazio

Reisde met familie
Positief: Netheid, personeel en service en comfort kamer
Nice hotel pleasantly surprised
Nice hotel in lovely grounds - hotel has a nice atmosphere and lots of history. Slightly run down due to its age but that is part of its charm. Was pleasantly surprised with the room and staff were all lovely and helpful
1 nacht verbleven in oktober 2023
Reactie van Reception Team op 14 okt 2023
Thank you for taking a moment to share your feedback with us. We are delighted to hear that you enjoyed your stay. We hope to welcome you back to Ruthin Castle again soon.