Receptie

Beoordelingen van Fairfield Inn & Suites by Marriott Sacramento Airport Natomas

2.5 out of 5

Beoordelingen

8,8

Uitstekend

Gastenscore: 10 - Uitstekend. 552 van 1000 beoordelingen" "
Gastenscore: 8 - Goed. 316 van 1000 beoordelingen" "
Gastenscore: 6 - Redelijk. 76 van 1000 beoordelingen" "
Gastenscore: 4 - Matig. 31 van 1000 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 25 van 1000 beoordelingen" "

9,2/10

Netheid

9,0/10

Personeel en service

8,4/10

Voorzieningen

8,8/10

Staat van de accommodatie en faciliteiten

8,8/10

Milieuvriendelijkheid

Beoordelingen

8/10 – Goed

Monica

Zakenreiziger, Reisde met familie en kleine kinderen
Positief: Netheid, voorzieningen
It was good.
1 nacht verbleven in mei 2024
Reactie van General Manager op 20 mei 2024
Thanks for taking the time to review your stay. Glad to hear you enjoyed your time with us and hope you will return soon.

10/10 – Uitstekend

Juan

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Enjoying my stay
1 nacht verbleven in mei 2024
Reactie van General Manager op 20 mei 2024
Thanks for the perfect score. We never tire from receiving great reviews. Glad you enjoyed your time with us and we look forward to serving you agian soon

10/10 – Uitstekend

Robert

Reisde met een groep, Zakenreiziger, Reisde met partner
Positief: Netheid, voorzieningen
Great stay
1 nacht verbleven in mei 2024
Reactie van General Manager op 9 mei 2024
Thank you for the perfect score. Hope to see you again soon.

10/10 – Uitstekend

Maureen

Positief: Staat van de accommodatie en faciliteiten
Staff was awesome. Great to have shuttle service.
1 nacht verbleven in mei 2024
Reactie van General Manager op 7 mei 2024
We're thrilled to receive your high praises! Thank you for taking the time to leave your feedback for other travelers. I will take great pride in sharing your nice sentiments with the staff. We hope to see you back in Sacramento soon!

8/10 – Goed

Igor

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
It's between a really nice hotel and something that's not too out of budget
1 nacht verbleven in april 2024
Reactie van General Manager op 3 mei 2024
We're so glad you enjoyed your stay and appreciated the great value we offer. Thank you for taking the time to leave your comments and we'll look forward to seeing you the next time you're in Sacramento.

8/10 – Goed

Sherrydawn, Copper Cliff

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
everything was great. The only thing I would suggest is person working at the front desk needs to explain clearly how exactly the heating/cooling system works, instead of just showing us to input our key card to activate it. It was not made clear that the key card had to remain in the activator for the system to continue to work.
1 nacht verbleven in april 2024
Reactie van General Manager op 22 apr 2024
Thank you for the score and feedback. Glad you enjoyed your stay and hope you will return soon.

10/10 – Uitstekend

trisha

1 nacht verbleven in april 2024
Reactie van General Manager op 15 mei 2024
Thanks for the perfect score! We appreciate you staying with us and hope you will return soon.

10/10 – Uitstekend

Cristina

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Perfect for an early morning flight
1 nacht verbleven in april 2024
Reactie van General Manager op 11 apr 2024
Thank you for taking the time to score your stay and provide feedback to others. Glad to see your needs were met and we hope to see you again soon.

10/10 – Uitstekend

Maria

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Limpieza buena
1 nacht verbleven in april 2024
Reactie van General Manager op 9 apr 2024
Thank you for your review. We love hearing from our satisfied guests. We appreciate your business and hope you'll be back.

10/10 – Uitstekend

Jody

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nice clean property!
3 nachten verbleven in maart 2024
Reactie van General Manager op 22 mrt 2024
We always try our best to maintain our service and quality. I am so glad our efforts resulted in such positive experience for you. Thanks very much for your comments and hope to see you back soon.Safe Travels

10/10 – Uitstekend

Patricia

1 nacht verbleven in maart 2024
Reactie van General Manager op 8 apr 2024
Thank you for the perfect score. Please come again soon.

10/10 – Uitstekend

Barbara

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
very clean and safe
1 nacht verbleven in maart 2024
Reactie van General Manager op 13 mrt 2024
We're thrilled to receive your high praises! Thank you for taking the time to leave your feedback for other travelers. I will take great pride in sharing your nice sentiments with the staff. We hope to see you back in Sacramento soon!Safe travels!

8/10 – Goed

Ann

Positief: Netheid
1 nacht verbleven in februari 2024
Reactie van General Manager op 21 feb 2024
Thank you for taking the time to review your stay. We are pleased to receive a high score from you and hope to see you again when your travels bring you back to our area.

4/10 – Matig

Beverly

Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
Renovation was noisy and made lobby area inaccessible. Very inconvenient.
1 nacht verbleven in februari 2024
Reactie van General Manager op 19 feb 2024
We're sorry to hear about the frustrations that kept you from enjoying your stay. We will try to improve on the matters that are within our control and appreciate you taking the time to give your feedback.

8/10 – Goed

Gary

Positief: Netheid, personeel en service en comfort kamer
Negatief: Staat van de accommodatie en faciliteiten
1 nacht verbleven in februari 2024
Reactie van General Manager op 19 feb 2024
We always try our best to maintain our service and quality. I am so glad our efforts resulted in such positive experience for you. Thanks very much for your high score and hope to see you back soon.

6/10 – Redelijk

Sadie

Positief: Personeel en service, staat van de accommodatie en faciliteiten
Negatief: Netheid
Holes in bath towels and blood on our sheets
1 nacht verbleven in februari 2024
Reactie van General Manager op 19 feb 2024
We are very disturbed by your experience and are investigating the personnel and circumstances that lead to this. We sincerely apologize for the situation and are revisiting our operations practices to prevent such occurrences in the future.

10/10 – Uitstekend

Jason

1 nacht verbleven in februari 2024
Reactie van General Manager op 22 mrt 2024
Thank you again for sharing your experience, we hope your next visit will be even more pleasant than the previous one.

4/10 – Matig

Dayre, CHICAGO

Positief: Netheid, personeel en service
Negatief: Staat van de accommodatie en faciliteiten
3 nachten verbleven in februari 2024
Reactie van General Manager op 16 feb 2024
Looks like we didn't "Wow" you on this trip. We always try our best to maintain our service and quality, but please visit again soon. We are making great upgrades and will be fully renovated soon. Safe travels!

4/10 – Matig

Jason

Reisde met partner
Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
We arrived late. Hotel was under construction and was dirty. Receptionist was not friendly.
1 nacht verbleven in februari 2024
Reactie van General Manager op 13 feb 2024
Thank you for taking the time to let us know about your experience while staying with us. Your experience is below our standard.As you mentioned, we are undergoing a renovation which can be chaotic. I apologize, again, that this came as a surprise. We are nearing the end of the renovation and hope you choose to stay with us again to see the positive changes.Sincerely,

4/10 – Matig

Richard

Reisde met familie
Positief: Personeel en service
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
en su lobby
1 nacht verbleven in februari 2024
Reactie van General Manager op 11 feb 2024
Lamento saber que tuvo problemas durante su estadía con nosotros. Estamos renovando el lobby y tratamos de que no afecte la estadía de sus huéspedes. Lamento que haya perturbado tu estancia.Ojalá te quedes nuevamente una vez que se compita a fin de mes. Estoy seguro de que verás la mejora.Atentamente,

6/10 – Redelijk

Susan

Positief: Netheid, personeel en service en comfort kamer
Negatief: Staat van de accommodatie en faciliteiten
Wish we had known it was under construction!
So, it was under construction. We had a 6:00 AM flight, around 11:30PM to 2:30 AM there was the sound of hammers, saws, and heavy footsteps from the room above. At checkout the guest services said "no there wasn't! We would have heard them." I asked if she was in our room on the second floor? With the construction they were only putting guests on the 1st and 2nd floor. She said no. She stated the construction was to end at 5:30 but they were known to sneak in the side door and go back to work. She added she would tell the manager. I wish they could have restored our sleep.
1 nacht verbleven in februari 2024
Reactie van General Manager op 11 feb 2024
I apologize the construction work created an issue during your stay. The work is supposed to end at 5:00PM. I will certainly speak with the crew. I hope you will consider staying again, once the work is completed at the end of February.Sincerely,

6/10 – Redelijk

Karen

Reisde met partner
Positief: Netheid
Negatief: Staat van de accommodatie en faciliteiten
There was no indication prior to arrival that they were going through a substantial remodel and didn't have an available lobby. The breakfast is temporarily in two guest bedrooms, worst ever experienced. They served cheap microwave burritos (no options without pork or meat), cerael without milk, and bagels with no butter or cream cheese. The room was lovely, would just expect communication and compensation for the temporary compromises to quality you expect from Fairfield due to remodel.
1 nacht verbleven in januari 2024
Reactie van General Manager op 8 jan 2024
I sincerely apologize for the issues that you experienced during your visit. It sounds like there were some communication breakdowns with our team and I can assure you that these will immediately be addressed. Thank you for taking the time to leave your comments.

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great airport hotel
After a long day of travel, they picked me up at the airport and checked me in quickly so i could just fall asleep
1 nacht verbleven in december 2023
Reactie van General Manager op 28 dec 2023
Thanks for your review regarding your recent stay. It’s always a pleasure to hear when a guest finds our amenities to be excellent. We look forward to welcoming you back soon.

10/10 – Uitstekend

James

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in december 2023
Reactie van General Manager op 29 dec 2023
We're so glad you enjoyed your stay and appreciated the great value we offer. Thank you for taking the time to leave your comments and we'll look forward to seeing you the next time you're in Sacramento.

8/10 – Goed

Tara

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Comfortable room; noisy neighbors
New or remodeled, and very clean property. Room was comfortable, but the noise from other rooms was terrible.
1 nacht verbleven in december 2023
Reactie van General Manager op 26 dec 2023
We always welcome honest feedback from our guests and are continuously looking for new ways to go above and beyond. Thank you for taking the time to share your thoughts and we hope you'll stay with us the next time you are in Sacramento.

6/10 – Redelijk

Guy

1 nacht verbleven in december 2023
Reactie van General Manager op 11 feb 2024
Thank you for taking the time to score your stay.

10/10 – Uitstekend

Nicole

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Clean, friendly, convenient place to stay
We stayed one night as a layover between flights. I chose this hotel because it has a free airport shuttle and breakfast. This hotel stood apart from others with these amenities because it was recently remodeled and rated as very clean. The reviews are correct. It is very clean and the quality remodel has made it very modern. The beds and bedding were very comfortable. All the staff that I dealt with were very friendly and accommodating. The breakfast was very good with many options. Outside dining options are limited.
1 nacht verbleven in december 2023
Reactie van General Manager op 20 dec 2023
We're so glad that you enjoyed your 1-night layover with us. The hotel staff works hard to provide the best service to all of our guests and we so appreciate getting nice feedback from our guests. We're glad the breakfast was to your liking and that we could provide service and quality that is a step up from the norm. Hope you'll be back soon!

8/10 – Goed

J. Daniel, Canfield

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Good place to stay…
2 nachten verbleven in december 2023
Reactie van General Manager op 19 dec 2023
Thank you for your response and feedback about your recent stay with us. We are very happy to hear that we were able to meet your expectations and that you were very satisfied. We hope that we will be your first choice for future visits to the Sacramento area.

10/10 – Uitstekend

DENISE

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Good place to stay.
1 nacht verbleven in december 2023
Reactie van General Manager op 18 dec 2023
Thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel.

6/10 – Redelijk

Lynn, Winnetka

Reisde met partner
Positief: Netheid, personeel en service en voorzieningen
Friendly service and comfortable bed. While we called ahead to let the staff know of our late arrival, the room was not heated at all before we arrived. It was quite cold. The heating unit didn't work well. A manager came up and after raising the temperature to 78 degrees, and waiting several minutes, we could get some heat. Later, when I lowered the thermostat to 73 degrees, the air came out cold again. That was the main problem that we faced. The only other disappointment was the inability to get any breakfast "to go" food. Since we had to leave before breakfast started, we were unable to get even a piece of fruit or anything to take with us to the airport. It would have been nice if we could have had something to eat. Other than that, the staff was pleasant, the room was clean, and we were able to sleep well.
1 nacht verbleven in december 2023
Reactie van General Manager op 18 dec 2023
We're sorry to hear about the frustrations that kept you from enjoying your stay. We will try to improve on the matters that are within our control and appreciate you taking the time to give your feedback.Safe travels.

10/10 – Uitstekend

Xochitl

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
1 nacht verbleven in december 2023
Reactie van General Manager op 14 dec 2023
Thank you for the perfect score. Glad you enjoyed your experience with us.

10/10 – Uitstekend

Raymond

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
10⭐️⭐️⭐️⭐️⭐️
1 nacht verbleven in december 2023
Reactie van General Manager op 11 dec 2023
Thanks for the perfect score! Glad you enjoyed your time with us and look forward to serving you again soon.

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Decent stay
Almost got into an accident because the 3rd party pick up driver assumed a car was going to stop for us. Hotel was clean. Staff was courteous. There were renovations going on. Conveniently located across a Black Bear Diner.
1 nacht verbleven in december 2023
Reactie van General Manager op 11 dec 2023
Thank you for taking the time to review your experience. Hope you will come again when your travel brings you to the Sacramento area.

6/10 – Redelijk

MAKIE

Reisde met familie
Positief: Netheid, personeel en service
Negatief: Staat van de accommodatie en faciliteiten, comfort kamer
2 nachten verbleven in december 2023
Reactie van General Manager op 11 dec 2023
Thank you for taking the time to submit a score

8/10 – Goed

Jason

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in december 2023
Reactie van General Manager op 5 dec 2023
Thank you for taking the time to score your stay. We look forward to seeing you again.

10/10 – Uitstekend

Monica, Newark

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Clean room, friendly staff what more can you ask for? Erik at front desk was awesome and so easy going
1 nacht verbleven in december 2023
Reactie van General Manager op 5 dec 2023
Thank you for sharing your experience. It' so good to hear that you were satisfied and had all your needs met. We appreciate your comments towards Erik and will be happy to share your kind words. We hope to see you back here in the future.

8/10 – Goed

Alberto

Zakenreiziger
Positief: Netheid, comfort kamer
Negatief: Personeel en service
2 nachten verbleven in november 2023
Reactie van General Manager op 5 dec 2023
Thank you for the score for your stay. We love hearing from our satisfied guests and appreciate your business. Hope you'll be back soon.

10/10 – Uitstekend

Richard, Cambria

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Impressed! Spotlessly clean room. Everything looked new, including bedding to bathroom fixtures. No peeling caulk around the tub. Breakfast area was super clean. Great breakfast options compared to many, and had healthy options like sugar free syrup, oat milk. Even had salsas for the eggs and the jalapeño cheese soufflé.
1 nacht verbleven in november 2023
Reactie van General Manager op 5 dec 2023
We're thrilled to receive your high praises! Thank you for taking the time to leave your feedback for other travelers. I will take great pride in sharing your nice sentiments with the staff. We hope to see you back in Sacramento soon!

10/10 – Uitstekend

Anayancy

Reisde met familie, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Close to the airport and provides shuttle transportation to airport and car rentals
1 nacht verbleven in november 2023
Reactie van General Manager op 29 nov 2023
We appreciate the perfect score and sharing your experience. Please come again soon!

10/10 – Uitstekend

Kim

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
2 nachten verbleven in november 2023
Reactie van General Manager op 18 dec 2023
Thank you for the perfect score. We always try our best to maintain our service and quality. I am so glad our efforts resulted in such positive experience for you. Hope to see you back soon.

8/10 – Goed

Richard

Reisde met familie
Positief: Netheid, personeel en service en voorzieningen
Great I80 ramp access. Black Bear Diner next door . Room a/c problems, switched room three times! Manager was.nice and understood problems. Stayed here five times.
1 nacht verbleven in november 2023
Reactie van General Manager op 27 nov 2023
We're sorry to hear about the AC frustrations that caused you to switch rooms. We will try to improve on the matters that are within our control and appreciate you taking the time to give your feedback.

10/10 – Uitstekend

melody

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in november 2023
Reactie van General Manager op 29 nov 2023
Thank you for taking the time to give us a perfect score! Hope you will return soon.

10/10 – Uitstekend

Victor

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Would stay there again!
1 nacht verbleven in november 2023
Reactie van General Manager op 20 nov 2023
We're thrilled to hear that you enjoyed our hotel and service. It's great to get such positive feedback and even better to have earned your return business. Happy Holidays!

8/10 – Goed

Tammy L

Reisde met familie
Positief: Netheid, personeel en service en comfort kamer
Update in progress - very nice.
We enjoyed our stay there after driving to Sacramento to attend a concert at the Golden One Center. Our only complaint is that when you have all the soap/shampoo/conditioner in the shower and there is no soap left near the sink - how are you supposed to wash your hands after using the restroom? That is not acceptable.
1 nacht verbleven in november 2023
Reactie van General Manager op 16 nov 2023
Thank you for your review. We love hearing from our satisfied guests. I apologize for the bar soap not being in your room but appreciate your thorough and honest description of all of our amenities. We appreciate your business and hope you'll be back.Safe travels!

10/10 – Uitstekend

Yolanda

Positief: Netheid, personeel en service
Good breakfast
1 nacht verbleven in november 2023
Reactie van General Manager op 13 nov 2023
We're happy to hear that you enjoyed your most recent stay at our Fairfield Inn and Suites. We are continuously working on new ways to delight our guests and add value to your stay. Thank you for sharing your kind words about our breakfast with other travelers. We appreciate your business and look forward to seeing you back in Sacramento soon!

10/10 – Uitstekend

Lisa

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Overnite stay
Hotel was very clean, Check in was Great and I loved that they offered 24 hr shuttle too the airport, beds not the greatest for comfort but overall a great stay, didn’t have breakfast because we had to leave at 4 am for an early flight
1 nacht verbleven in november 2023
Reactie van General Manager op 9 nov 2023
We're so glad that our hotel worked for your getaway. Thank you for leaving your comments and we hope you'll be back to visit us soon!

8/10 – Goed

Rodney

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in november 2023
Reactie van General Manager op 8 nov 2023
Thanks for the score. Hope to see you again when your travels bring you to the Sacramento area.

10/10 – Uitstekend

Tejinder

1 nacht verbleven in november 2023
Reactie van General Manager op 6 nov 2023
We always try our best to maintain our service and quality. I am so glad our efforts resulted in such positive experience for you. Thanks very much for the perfect score and hope to see you back soon.

10/10 – Uitstekend

Michelle

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Recently renovated and clean.
1 nacht verbleven in oktober 2023
Reactie van General Manager op 30 okt 2023
We're so glad to hear that you enjoyed your stay! We're always working on new ways to provide quality and value for our travelers and we appreciate getting great feedback from guests like you. We hope to see you again soon!

8/10 – Goed

Linda

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
It was reasonably priced and reasonable shuttle time to airport. Nice handicap/walk-in shower for my elderly mother. All was good.
1 nacht verbleven in oktober 2023
Reactie van General Manager op 30 okt 2023
Thanks for letting others know what a great experience you had at our hotel. We work hard to provide an outstanding value and it's always nice to hear from another satisfied guest! We hope you and mother will be back the next time you find yourselves in Sacramento.