Madam, Sir,We are reading your comment about your reservation in Reine Marine.We do have apartments for disabled people in the residence (fully booked when you reserved, that’s why we sent an email), there is access by lift to all the amenities of the residence. We also propose a water launch seat at the pool for our customers who use wheelchairs.You had an email exchange with our customer service before your arrival which explained that there was a step to access to the shower and no shower bar. Your answer received the 16th of sept. was clear: “No Problems, I can manage with this – please continue with our reservation”Once arrived, Madam went to the apartment and came back to reception explaining that she disliked it. It is wrong to say that we refused an alternative we explained you that the residence was fully booked, and we were not able to change for any other. You came maximum 15 minutes in the residence and your husband stayed in the car.You decided to leave because the flat was not at your convenience and not because we do not want to welcome English or disabled people as you wrote.The entire staff in Reine Marine is doing the best to meet the needs of their clients and is recognized for his kindness and efficiency.Regards.

Bonjour et merci de votre commentaire. Le caractère anonyme de cet avis ne nous permet pas de vous identifier et de savoir quel appartement vous avez occupé. N'hésitez pas à revenir vers vous en direct afin d'échanger et que nous puissions vous apporter une réponse. Bien cordialement,