Great location. Very good rate. Had to return to reception to ask for the safe key (since I couldn't work out how to use it) and get a map of the city. Would have been nice to have been given both at check in. Room extremely hot, and air con wasn't available, and again I was not told at check in. To cool the room, had to leave a window open. Frig not working. It was probably operator trouble, but they knew it was coming so why wasn't it checked and running on my arrival. These are all minor complaints, but they prevent me from giving the hotel a higher rating and made my stay less enjoyable. It would have cost them nothing to provide a better service.