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Beoordelingen van Crystal Inn Hotel & Suites West Valley City

3 out of 5
Crystal Inn Hotel & Suites West Valley City
2254 West City Center Court, I-215, Exit 18, West Valley City, UT

Beoordelingen

8,8

Uitstekend

Gastenscore: 10 - Uitstekend. 831 van 1386 beoordelingen" "
Gastenscore: 8 - Goed. 363 van 1386 beoordelingen" "
Gastenscore: 6 - Redelijk. 100 van 1386 beoordelingen" "
Gastenscore: 4 - Matig. 51 van 1386 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 41 van 1386 beoordelingen" "

9,0/10

Netheid

9,0/10

Personeel en service

8,8/10

Voorzieningen

8,8/10

Staat van de accommodatie en faciliteiten

8,8/10

Milieuvriendelijkheid

Beoordelingen

6/10 – Redelijk

john

Reisde met een groep
Schoon hotel, ziet er wat ouderwets uit, ontbijt niet geweldig
1 nacht verbleven in augustus 2023
Reactie van Front Desk Staff op 18 aug 2023
Thank you for your feedback. We greatly appreciate you and your business. I hope to see you again in the future.

10/10 – Uitstekend

Ashley J.

Reisde met een groep, Reisde met familie
Positief: Netheid, personeel en service en voorzieningen
Breakfast buffet was surprisingly good, the hot tub was not well kept and the jets were broken
2 nachten verbleven in mei 2024
Reactie van Jessica C op 13 mei 2024
Thank you for your business and feedback. I am so sorry you were not completely satisfied with your stay.Unfortunately for the hot tub we can not open it if there is a safety issue. We look forward to seeing you again.

2/10 – Ontzettend slecht

Michael

Reisde met familie en kleine kinderen
Negatief: Personeel en service
Have you ever stayed at a hotel that didn’t have pillows for your room? Well apparently it’s a thing. Got a suite with a pull out bed for the kids and they didn’t have pillows for them. Pulled out the bed, the sheets probably haven’t been changed in months. Went to the front desk to get someone to change them as we were leaving for dinner and she handed me over a pile of sheets and blankets and said here ya go. Spider webs above master bed, toilet that would randomly run. Won’t be staying there again.
2 nachten verbleven in mei 2024

10/10 – Uitstekend

Teri

Reisde met familie
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Everything was great except the girl who check is in could have been a little friendlier
1 nacht verbleven in mei 2024
Reactie van Jessica C op 12 mei 2024
Thank you for your business and feedback. I am so sorry you were not completely satisfied with your stay. I would be happy to share your comments with the associates so we can improve for your next visit. We look forward to seeing you again.

8/10 – Goed

Diana

Reisde met een groep
Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The area was great and the hotel was nice. It does need some improvement regarding cleanliness. Our room had some weord stains on the curtains and there were crumbs underneath the bedsheets. Other than that, the hotel was nice. I didn't feel like I was in a bad neighborhood. There are a few restaurants and bar and grills nearby which was very convenient! The staff was very friendly too. I would recommend this hotel.
3 nachten verbleven in mei 2024
Reactie van Jessica C op 7 mei 2024
Thank you for your business and feedback. I am so sorry you were not completely satisfied with your stay. I would be happy to share your comments with the associates so we can improve for your next visit.Also in the future please let us know if there are any issues after you check in and we would be happy to fix the issue or change rooms. We look forward to seeing you again.

10/10 – Uitstekend

Charles

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Clean, solid, roomy place to stay with our dog.
1 nacht verbleven in april 2024

4/10 – Matig

Russell, Wichita

Reisde met familie
Positief: Staat van de accommodatie en faciliteiten
Had a family above us that kept getting rambunctious and staff said they can’t do anything about the problem.. icebox’s make odd sounds I was very disappointed Iv stayed at two other crystals with no problems…
1 nacht verbleven in april 2024

10/10 – Uitstekend

elisa

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The property was nice and it was a 2min walk to the maverick center! Breakfast was good. Rooms were clean. Definitely recommend
1 nacht verbleven in april 2024
Reactie van Jessica C op 2 mei 2024
Thank you. We look forward to seeing you again.

10/10 – Uitstekend

Lucki F.

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great all the way around. Staff has the best vibes.
1 nacht verbleven in april 2024
Reactie van Jessica C op 2 mei 2024
Thank you. We look forward to seeing you again.

10/10 – Uitstekend

Maureen

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
This was the best place to stay as we were attending a concert at the Maverik Center which was right there. We watched the traffic for 2 hours trying to file out of there and we just walked back to our hotel. Plus there's many dining options around the area.
1 nacht verbleven in april 2024
Reactie van Jessica C op 1 mei 2024
Thank you for your feedback.We look forward to seeing you again.

10/10 – Uitstekend

Vicki

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We had a great stay!
4 nachten verbleven in maart 2024
Reactie van Jessica C op 1 mei 2024
Thank you

8/10 – Goed

Linda

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van Jessica C op 28 apr 2024
Thank you

8/10 – Goed

Ahmed

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The hotel overall is really Good. The only thing I didn’t like is the sink isn’t inside the bathroom and just in front of the beds!
1 nacht verbleven in april 2024
Reactie van Jessica C op 28 apr 2024
Thank you

6/10 – Redelijk

Julie, Buckeye

Reisde met partner
Negatief: Voorzieningen
Was not impressed, breakfast was horrible. How do u ruin scrambled eggs? Zero flavor and like rubber. Do better!!
1 nacht verbleven in april 2024
Reactie van Jessica C op 28 apr 2024
Thank you for your business and feedback. I am so sorry you were not completely satisfied with your stay. I would be happy to share your comments with the associates so we can improve for your next visit. We look forward to seeing you again.

8/10 – Goed

Debbie

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Easy check in and out. Did not have breakfast. It was quiet and restful.
1 nacht verbleven in april 2024
Reactie van Jessica C op 28 apr 2024
Thank you. We look forward to seeing you again.

10/10 – Uitstekend

Cory

1 nacht verbleven in april 2024

10/10 – Uitstekend

Deana

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
3 nachten verbleven in april 2024
Reactie van Jessica C op 23 apr 2024
Thank you

10/10 – Uitstekend

JuliAnn

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
So easy to get to, great rooms, it was all clean, breakfast was lovely, super quiet all night….We’d totally stay again!
1 nacht verbleven in april 2024
Reactie van Jessica C op 23 apr 2024
Thank you for your feedback. We look forward to seeing you again.

10/10 – Uitstekend

Margarita

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Property was clean. Staff was friendly had a very nice breakfast. Rooms were very clean. I will stay here all the time. I’m up that way.
1 nacht verbleven in maart 2024
Reactie van Jessica C op 23 apr 2024
Thank you for your feedback. We look forward to seeing you again.

8/10 – Goed

Sandra, Elko

Reisde met partner
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
The property was great. Our check-in wasn’t the best, the desk clerk wasn’t friendly. We love Crystal Inn and stay there all the time and usually have no complaints. But this stay wasn’t our favorite. Otherwise I totally recommend Crystal Inn!
1 nacht verbleven in april 2024
Reactie van Jessica C op 18 apr 2024
Thank you for your business and feedback. I am so sorry you were not completely satisfied with your stay. I would be happy to share your comments with the associates so we can improve for your next visit. We look forward to seeing you again.

10/10 – Uitstekend

Clint

1 nacht verbleven in april 2024
Reactie van Jessica C op 17 apr 2024
Thank you.We look forward to seeing you again

2/10 – Ontzettend slecht

Hannah

Reisde met een groep, Reisde met familie en kleine kinderen
Positief: Staat van de accommodatie en faciliteiten
Negatief: Personeel en service
Front desk employees were rude, seemed irritated to have to check me in. Didn’t mention any information as to check out times, pool times, breakfast etc. definitely unimpressed
1 nacht verbleven in april 2024
Reactie van Jessica C op 7 apr 2024
Thank you for your business and feedback. I am so sorry you were not completely satisfied with your stay. I would be happy to share your comments with the associates so we can improve for your next visit. We look forward to seeing you again.

8/10 – Goed

Scott

1 nacht verbleven in april 2024
Reactie van Jessica C op 28 apr 2024
Thank you

10/10 – Uitstekend

Scott

1 nacht verbleven in april 2024
Reactie van Jessica C op 28 apr 2024
Thank you

10/10 – Uitstekend

Shawna

2 nachten verbleven in maart 2024
Reactie van Jessica C op 23 apr 2024
Thank you

6/10 – Redelijk

Brandi

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Great location. Breakfast wasn't great. Food was barely warm. Rooms were fairly quiet and clean.
1 nacht verbleven in maart 2024
Reactie van Jessica C op 3 apr 2024
Thank you for your business and feedback. I am so sorry you were not completely satisfied with your stay. I would be happy to share your comments with the associates so we can improve for your next visit. We look forward to seeing you again.

8/10 – Goed

Richard L

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nice and convenient. Parking spaces are tiny/cramped.
1 nacht verbleven in maart 2024
Reactie van Jessica C op 31 mrt 2024
Thank you for your feedback.We hope to see you again.

10/10 – Uitstekend

Lara, Frisco

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great airport hotel with free shuttle and they pay for an Uber if you have an early flight. Breakfast was perfect. Super convenient places to eat. Dated facility but great experience.
2 nachten verbleven in maart 2024
Reactie van Jessica C op 31 mrt 2024
Thank you. We look forward to seeing you again.

8/10 – Goed

Kathleen

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
It’s not a bad place to stay. It was easy to find and the parking was great as we were travelling with an RV. There were restaurants close by and just a couple miles away. The rooms were nicely appointed and appeared recently updated, which was nice. (Not a fan of the bar soap.). The in room coffee was not great and we had to ask for it as only one decaf pod was provided. The linens and towels and pillows were very nice and white. The breakfast was ho-hum. Real half and half cream would be a great addition for the coffee drinkers in the breakfast room. We could hear the guests in the rooms above and beside us, so sound proofing can’t be great, and fortunately for us there were no rowdy guests that stayed up late. :-).
1 nacht verbleven in maart 2024
Reactie van Jessica C op 29 mrt 2024
Thank you for your comments and feedback. I will mention the half and half to the staff to see if we can change it.We hope to see you again in the future.

10/10 – Uitstekend

Lynn

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We always stay here and have never been disappointed.The breakfast could have been better this time.
1 nacht verbleven in maart 2024
Reactie van Jessica C op 27 mrt 2024
Thank you for your feedback. Would you please let us know what we could do to improve the breakfast.We hope to see you again in the future.

10/10 – Uitstekend

Caren

Reisde met huisdieren, Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very nice location
2 nachten verbleven in maart 2024
Reactie van Jessica C op 27 mrt 2024
Thank you for your feedback. We hope to see you again in the future.

8/10 – Goed

Carlos

Positief: Voorzieningen, staat van de accommodatie en faciliteiten
Good service
1 nacht verbleven in februari 2024
Reactie van Jessica C op 27 mrt 2024
Thank you for your feedback. We hope to see you again in the future.

10/10 – Uitstekend

Robert

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Great facility and great staff!!
2 nachten verbleven in maart 2024
Reactie van Jessica C op 27 mrt 2024
Thank you for your feedback. We hope to see you again in the future.

10/10 – Uitstekend

Emmanuel

Clean room nice staff, close to all establishments.
1 nacht verbleven in maart 2024
Reactie van Jessica C op 27 mrt 2024
Thank you for your feedback. We hope to see you again in the future.

10/10 – Uitstekend

Susan

Reisde met partner, Reisde met familie, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The rooms are pretty big. It's nice when you actually have space to move around the beds. The pool was fun. Hot tub was just warm, not really hot. The breakfast buffet was amazing! So many good options for breakfast and the staff worked non-stop to keep the dining area clean and well stocked.
1 nacht verbleven in maart 2024
Reactie van Jessica C op 27 mrt 2024
Thank you for your feedback. We hope to see you again in the future.

10/10 – Uitstekend

Eliseo M

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very good
1 nacht verbleven in maart 2024
Reactie van Jessica C op 27 mrt 2024
Thank you for your feedback. We hope to see you again in the future.

10/10 – Uitstekend

Isaac

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The stay was amazing no problems at all, a lot of walkable dining options which was convenient since we had some drinks and just walked
2 nachten verbleven in maart 2024
Reactie van Jessica C op 27 mrt 2024
Thank you for your feedback. We hope to see you again in the future.

8/10 – Goed

Kevin

Positief: Netheid, personeel en service
1 nacht verbleven in maart 2024
Reactie van Jessica C op 23 mrt 2024
Thank you for your feedback. We hope to see you again in the future.

10/10 – Uitstekend

alan

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Staff was great --good property and comfortable room--little noisy Overall very good
3 nachten verbleven in maart 2024
Reactie van Jessica C op 22 mrt 2024
Thank you for your comments and feedback. We hope to see you again in the future.

8/10 – Goed

Casey, Mendon

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Clean and convenient to the Maverick Center. It's a great place to stay when you have something there. I was in bed before most people were out of the parking lot. I will stay here when I have an event.
1 nacht verbleven in maart 2024
Reactie van Jessica C op 21 mrt 2024
Thank you for your feedback. We hope to see you again in the future.

6/10 – Redelijk

HsinTe

Positief: Personeel en service
1 nacht verbleven in maart 2024
Reactie van Jessica C op 23 mrt 2024
Thank you. We hope to see you again in the future.

10/10 – Uitstekend

Kenneth

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
It was great. Very relaxing and clean.
1 nacht verbleven in maart 2024
Reactie van Jessica C op 21 mrt 2024
Thank you for your comments and feedback. We hope to see you again in the future.

10/10 – Uitstekend

Brian

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
It was very clean and had spacious rooms. Staff was very friendly.
2 nachten verbleven in maart 2024
Reactie van Jessica C op 21 mrt 2024
Thank you for your comments and feedback. We hope to see you again in the future.

8/10 – Goed

Mary

Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
They dont accept chime cards and should really state that on their website. Besides that we enjoyed our stay.
2 nachten verbleven in maart 2024
Reactie van Tiffany Ahre op 19 mrt 2024
Mary, Thank you for your comments and feedback. I am so happy that you enjoyed your stay. Due to issues in the past our hotel has elected not to accept pre paid credit cards for payment or security deposits. This information is listed on our properties website as well as at the front desk. I am sorry that you did not see this information. We thank you for your business as hope to see you again.

6/10 – Redelijk

Shawn

Reisde met familie
Positief: Netheid, staat van de accommodatie en faciliteiten
Our family of 5 stayed for 1 night. The ad says the room sleeps 5 with 2 queens and a sofa bed. There was no sofa bed. Called the front desk and was told we could pay $20 for a cot or sleep on the tiny loveseat. Called expedia and all they could do was give me 25 points, which I accepted, so i went a bought an air mattress. Asked front desk for bedding, they only had 1 old pillow and blanket. Oh, and our VIP perk of “1 complimentary beverage per person” was 1 bottle of water for our family of 5 to share. We slept well, and breakfast was surprisingly good.
1 nacht verbleven in maart 2024
Reactie van Tiffany Ahre op 19 mrt 2024
Shawn, Thank you for your comments and feedback. I am sorry that your stay was not what was expected. Your reservation was reserved as a room with two queen size beds. These rooms do not have a sofa sleeper and it does specify it is a sofa only on Expedia's website and your reservation confirmation. Our property does not have rooms with two queen size beds and a sofa sleeper. I apologize if you misunderstood the description but it is my understanding that the front desk did offer a rollaway bed to you and your family but you did decline. I will share your comments and feedback with the staff so we can make improvements for the future. We thank you for your business.

10/10 – Uitstekend

michelle

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024
Reactie van Jessica C op 21 mrt 2024
Thank you for your feedback. We hope to see you again in the future.

10/10 – Uitstekend

Lauren

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Large, clean rooms. Comfortable beds and hot buffet breakfast! We have stayed here many times and will continue to do so. Walking distance to The Maverik Center and dining.
1 nacht verbleven in maart 2024
Reactie van Tiffany Ahre op 18 mrt 2024
Thank you for your comments and feedback. We hope to see you again in the future.

10/10 – Uitstekend

Vanessa

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
This hotel was top notch. We had tickets to Journey at the Maverick center and this was right next door! We walked there within just a few min. The entire hotel was spotless and comfortable! We will stay there again for sure!
1 nacht verbleven in maart 2024
Reactie van Tiffany Ahre op 18 mrt 2024
Thank you so much for your kind words and comments. We greatly appreciate you and your business. I hope to see you again in the future.

10/10 – Uitstekend

Kevin

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024
Reactie van Tiffany Ahre op 18 mrt 2024
Thank you

10/10 – Uitstekend

Christopher

Positief: Netheid, personeel en service
Reactie van Tiffany Ahre op 18 mrt 2024
Thank you