Terras

Beoordelingen van AC Hotel by Marriott San Antonio Riverwalk

4 out of 5
AC Hotel by Marriott San Antonio Riverwalk
111 SOLEDAD STREET, San Antonio, TX

Beoordelingen

8,4

Zeer goed

Gastenscore: 10 - Uitstekend. 143 van 243 beoordelingen" "
Gastenscore: 8 - Goed. 36 van 243 beoordelingen" "
Gastenscore: 6 - Redelijk. 33 van 243 beoordelingen" "
Gastenscore: 4 - Matig. 15 van 243 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 16 van 243 beoordelingen" "

9,0/10

Netheid

8,4/10

Personeel en service

8,8/10

Voorzieningen

9,0/10

Staat van de accommodatie en faciliteiten

8,8/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

Khaled

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
i will stay again at this property
4 nachten verbleven in mei 2024
Reactie van GM op 22 mei 2024
Dear Khaled, We are absolutely thrilled to learn that you had such a fantastic experience that you would choose to stay with us again! Your generous feedback will be shared with our entire team, who are dedicated to ensuring our guests feel at home. We sincerely appreciate your support and look forward to welcoming you back very soon. Best, Chaitan Mugili, GM

10/10 – Uitstekend

Skylar, Corpus Christi

Reisde met partner, Reisde met familie, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Loved my city view ! Busy yet surprisingly quiet .
1 nacht verbleven in maart 2024
Reactie van GM op 21 mei 2024
Dear Skylar, Thank you for your thoughtful review. I appreciate you choosing us while in the area. It is so rewarding to know that you enjoyed your stay. It was our pleasure to host you, and we hope to see you again. Best, Chaitan Mugili, GM

10/10 – Uitstekend

Jose

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Beautiful and new property in the middle of all the historical San Antonio downtown. We were in the last floor #20... the view, cleanliness and amenities of the room were on point. The staff of this property were nice and ver ly helpful. I will definitely recommend this hotel and i will comeback. The Watson 1 rooftop bar is stunning and great atmosphere. Christian from front desk was so professional, Tyler also did great from front desk.
3 nachten verbleven in mei 2024
Reactie van GM op 21 mei 2024
Dear Jose, Reviews just don't get any better than this one. Thank you so much for your support of our Hotel and your recognition of our spectacular staff. We loved having you as our guest, and we can't wait to welcome you back! Best, Chaitan Mugili, GM

10/10 – Uitstekend

james

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
I love that everything was Convenient
2 nachten verbleven in mei 2024
Reactie van GM op 20 mei 2024
Dear james, Thank you for the great review. It was our pleasure to host you, and we hope to do so again soon. Best, Chaitan Mugili, GM

4/10 – Matig

Gina

Reisde met een groep
Positief: Netheid, staat van de accommodatie en faciliteiten
Negatief: Personeel en service
Housekeeping sucks and no bell hop for the price at check out is wild. An I never got my wake up call
1 nacht verbleven in mei 2024
Reactie van GM op 20 mei 2024
Dear Gina, I apologize for our lack of follow-through and assure you it was not our intent. We absolutely care about our guests, and the staff works very hard to try and make every customer happy. Unfortunately, sometimes, our efforts fall short despite our best intentions. I am sorry we let you down, and I will review your comments with our team to foster improvement. We hope to better serve you on a future visit. Sincerely, Chaitan Mugili, GM

10/10 – Uitstekend

Philip

Reisde met partner
Positief: Voorzieningen, staat van de accommodatie en faciliteiten
Very sleek, great customer service, convenient, very clean
1 nacht verbleven in mei 2024
Reactie van GM op 20 mei 2024
Dear Philip, Our associates make sincere hospitality their priority. We appreciate hearing from you and are glad to know you enjoyed our hotel and the level of service we provide. We look forward to seeing you upon your return to the area! Best, Chaitan Mugili, GM

10/10 – Uitstekend

Lucas Jorge

Reisde met een groep, Zakenreiziger, Reisde met partner, Reisde met familie, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
love it
2 nachten verbleven in maart 2024
Reactie van GM op 17 mei 2024
Dear Lucas Jorge, Fantastic! We are so happy that you had a phenomenal stay and we hope to welcome you back soon. Best, Chaitan Mugili, GM

10/10 – Uitstekend

misty

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Was a great stay.
2 nachten verbleven in mei 2024
Reactie van GM op 15 mei 2024
Dear misty, We can't thank you enough for your patronage and for sharing this excellent review. Hosting you was our pleasure, and I am so glad to see your stay was enjoyable. Please see us again anytime you need an overnight stay in the area. Best, Chaitan Mugili, GM

10/10 – Uitstekend

Leticia

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The room was nice and clean. The staff were extremely friendly and helpful during check in. The rooftop bar is great!! Great stay!
1 nacht verbleven in mei 2024
Reactie van GM op 14 mei 2024
Dear Leticia, We are thrilled to hear that you enjoyed our clean accommodations and cheerful service! Your feedback means a lot to us. Thank you for choosing our hotel, and we hope to have the pleasure of hosting you again in the future. Best, Chaitan Mugili, GM

10/10 – Uitstekend

Sara

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in mei 2024

10/10 – Uitstekend

Salila

Reisde met een groep, Reisde met huisdieren, Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The hotel is nice and clean. Bed is comfortable.
1 nacht verbleven in april 2024
Reactie van GM op 27 apr 2024
Dear Salila, Thank you for taking the time to write a review. I’m pleased to learn that your stay was enjoyable. We appreciate your compliments and humbly request a return visit. Best, Chaitan Mugili, GM

10/10 – Uitstekend

kevin

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Excellent place, helpful staff
4 nachten verbleven in april 2024
Reactie van GM op 27 apr 2024
Dear kevin, I’m delighted to hear that you enjoyed your stay! We thank you for your compliments. Each member of our team strives daily to deliver a positive guest experience; your feedback serves as encouragement to our associates. We appreciate having you as our guest, and we hope you’ll visit us again soon. Best, Chaitan Mugili, GM

10/10 – Uitstekend

Douglas

5 nachten verbleven in april 2024
Reactie van GM op 20 mei 2024
Dear Douglas, Thank you for your patronage. We are so happy to know you enjoyed your stay. Please visit again soon. Best, Chaitan Mugili, GM

10/10 – Uitstekend

Brenisha

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
It was a good stay.
1 nacht verbleven in april 2024
Reactie van GM op 24 apr 2024
Dear Brenisha, We humbly thank you for staying with us and for recommending our hotel. We look forward to your next visit. Best, Chaitan Mugili, GM

10/10 – Uitstekend

Sabrina

1 nacht verbleven in april 2024

10/10 – Uitstekend

Daisy

Reisde met een groep, Reisde met partner, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
.
2 nachten verbleven in april 2024
Reactie van GM op 22 apr 2024
Dear Daisy, Thank you for taking the time to write a review. I’m pleased to learn that your stay was enjoyable. We appreciate your compliments and humbly request a return visit. Best, Chaitan Mugili, GM

10/10 – Uitstekend

Alexandra

1 nacht verbleven in april 2024

2/10 – Ontzettend slecht

Giorgio

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Staff is bad
1 nacht verbleven in april 2024
Reactie van GM op 22 apr 2024
Dear Giorgio, It’s important to our entire team that all our visitors feel comfortable, so I’m very sorry that you did not enjoy your stay. We hope to serve you better should your travels bring you back to the area. Thank you for staying with us. Sincerely, Chaitan Mugili, GM

10/10 – Uitstekend

Kreston

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in april 2024
Reactie van GM op 23 apr 2024
Dear Kreston, Thanks for sharing this generous review of your experience with us. We really appreciate the support and hope to host you again. Best, Chaitan Mugili, GM

10/10 – Uitstekend

Stuart

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great location. Quiet rooms and nice staff.
1 nacht verbleven in april 2024
Reactie van GM op 19 apr 2024
Dear Stuart, Thank you for staying with us and for your kind review. I'm so glad you enjoyed your stay. It is lovely that you found our rooms quiet and our staff friendly. We hope to see you again soon! Best, Chaitan Mugili, GM

8/10 – Goed

Jillian

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great brunch at one watson would not reccomend being near elevator tho
1 nacht verbleven in januari 2024
Reactie van GM op 19 apr 2024
Dear Jillian, Thank you for staying with us, and I'm glad that you enjoyed your stay overall. It was our pleasure hosting you, and we hope to host you again. Best, Chaitan Mugili, GM

10/10 – Uitstekend

Shannon

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in april 2024
Reactie van GM op 17 apr 2024
Dear Shannon, We appreciate you taking the time to let us know you enjoyed your visit. Thank you for choosing us. Best, Chaitan Mugili, GM

6/10 – Redelijk

Saray

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The bed was not as comfortable as expected.
2 nachten verbleven in april 2024
Reactie van GM op 17 apr 2024
Dear Saray, Thank you for staying with us. I'm sorry that our beds did not meet your expectations. Your comfort is our highest priority, and I regret that we left you less than completely satisfied. Your feedback is welcomed as it allows us to monitor the guest experience. Thank you for taking the time to share your review. Sincerely, Chaitan Mugili, GM

8/10 – Goed

Juan

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Everything ok
6 nachten verbleven in april 2024
Reactie van GM op 17 apr 2024
Dear Juan, Thank you for choosing us, and we hope to host you again. Sincerely, Chaitan Mugili, GM

10/10 – Uitstekend

Adrian, La Porte

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van GM op 18 apr 2024
Dear Adrian, It's lovely to know you enjoyed your stay. Thank you for your time in sharing a review and we hope to see you again. Best, Chaitan Mugili, GM

8/10 – Goed

Gabriel

1 nacht verbleven in april 2024

10/10 – Uitstekend

Robert

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van GM op 17 apr 2024
Dear Robert, It was kind of you to take the time to review our hotel. I’m glad you enjoyed your visit. We appreciate your choosing us and hope to host you again. Best, Chaitan Mugili, GM

10/10 – Uitstekend

Brenisha

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in april 2024
Reactie van GM op 19 apr 2024
Dear Brenisha, Thank you for your patronage. We are so happy to know you enjoyed your stay. Please visit again soon. Best, Chaitan Mugili, GM

8/10 – Goed

mikel

1 nacht verbleven in april 2024
Reactie van GM op 6 mei 2024
Dear mikel, We appreciate your high recommendation and welcome you to settle in again anytime. Best, Chaitan Mugili, GM

10/10 – Uitstekend

Clyde

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Stay one night very good bumbaclot
1 nacht verbleven in april 2024
Reactie van GM op 13 apr 2024
Dear Clyde, Your 5-star rating has brightened our day! We're thrilled to know you had a positive experience, and we're eager to provide you with excellent service the next time you visit. Best, Chaitan Mugili, GM

4/10 – Matig

karlo

Reisde met partner
Positief: Netheid
Negatief: Personeel en service
Room was small and staff was not very friendly. Also got charged twice.
1 nacht verbleven in april 2024
Reactie van GM op 11 apr 2024
Dear karlo, I'm sorry our service and accommodations were not to your liking; please forgive us. Guest satisfaction is our highest priority, and I regret that we left you with a poor impression. Your feedback is welcomed as it encourages improvement for future stays. Thank you for taking the time to share your review with us. Sincerely, Chaitan Mugili, GM

10/10 – Uitstekend

Kassandra

Positief: Netheid, personeel en service
1 nacht verbleven in maart 2024
Reactie van GM op 12 apr 2024
Dear Kassandra, Thank you for choosing us and leaving a stellar rating. Without the specifics, it's even more heartening to know you had a positive experience. We strive to meet our guests' expectations, and it seems we hit the mark during your stay. Looking forward to welcoming you again soon. Best, Chaitan Mugili, GM

10/10 – Uitstekend

monica

1 nacht verbleven in maart 2024
Reactie van GM op 30 apr 2024
Dear monica, What an excellent rating! I am thrilled to see that you had a great stay and hope that we will be your first choice for lodging in The Riverwalk from here on out. Thank you for your business, and please come again. Best, Chaitan Mugili, GM

10/10 – Uitstekend

Jose

Positief: Netheid, staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024
Reactie van GM op 8 apr 2024
Dear Jose, It's outstanding you had such a wonderful experience. We care about the satisfaction of our guests and can't wait to see you again soon! Best, Chaitan Mugili, GM

10/10 – Uitstekend

Priscilla

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nice and clean
1 nacht verbleven in maart 2024
Reactie van GM op 7 apr 2024
Dear Priscilla, It was a pleasure to have you as our guest, and we're thrilled you found your stay deserving of a five-star rating. Please revisit soon. Best, Chaitan Mugili, GM

4/10 – Matig

JOSE

Negatief: Personeel en service, staat van de accommodatie en faciliteiten
Fire alarm went off because someone was smoking. They made us come down from the 15th floor and when we got to the lobby they didn’t give us any explanation. Guy was rude and didn’t task us, he told us to go back to our room twice until I said that we were taking a break
1 nacht verbleven in maart 2024
Reactie van GM op 7 apr 2024
Dear JOSE, Please accept my sincere apology that the fire alarm interrupted the comfort of your stay. Additionally, I regret we did not respond to the situation with empathy. Our associates strive to provide sincere hospitality, and we clearly missed the mark. Thank you for your honest feedback, which we will use to foster improvement; for that reason, we hope to see you on a return trip. Sincerely, Chaitan Mugili, GM

10/10 – Uitstekend

Amanda

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I loved how clean the room was. The front desk was very nice. Loved this hotel!
1 nacht verbleven in maart 2024
Reactie van GM op 2 apr 2024
Dear Amanda, Our team strives to provide a pleasant stay. We thank you for writing a review, as your feedback is helpful in achieving this goal. We are thrilled to hear your stay was enjoyable overall. I appreciate you choosing our hotel while in the area, and we hope to see you again on a return visit. Best, Chaitan Mugili, GM

8/10 – Goed

Joel

Positief: Netheid, staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024
Reactie van GM op 2 apr 2024
Dear Joel, Thank you for sharing the awesome rating of your experience, and please visit us again. Best, Chaitan Mugili, GM

6/10 – Redelijk

MARIO LERMA, Monterrey

Negatief: Netheid, personeel en service
No limpiaban no café no opciones a cierto
4 nachten verbleven in maart 2024
Reactie van GM op 1 apr 2024
Dear MARIO LERMA, Thank you for choosing us. Our goal is to exceed our guests’ expectations, so I regret that your visit was just okay. We appreciate the feedback and hope to host you again. Sincerely, Chaitan Mugili, GM

2/10 – Ontzettend slecht

Dinesh

Reisde met partner
Positief: Voorzieningen, staat van de accommodatie en faciliteiten
We signed up for a king size bedroom and the room was too small to be a king size bedroom. The bed was queen size. They had not pick up trash from previous day. There was no coffee machine in the room. They don’t have parking—they only have valet parking. Only paid breakfast.
1 nacht verbleven in maart 2024
Reactie van GM op 30 mrt 2024
Dear Dinesh, We want to provide every guest with a pleasant stay, so we're sorry that we let you down on this visit. We appreciate your review and hope to have the opportunity to deliver a more positive experience on a return trip. Thank you for staying with us. Sincerely, Chaitan Mugili, GM

10/10 – Uitstekend

Jesus

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Nice
1 nacht verbleven in februari 2024
Reactie van GM op 28 mrt 2024
Dear Jesus, We strive to provide our guests with exceptional service that keeps them returning to our Hotel, so it is great to hear you enjoyed your stay. Thank you for your support! Sincerely, Chaitan Mugilli, GM

10/10 – Uitstekend

Peter

1 nacht verbleven in maart 2024
Reactie van GM op 11 apr 2024
Dear Peter, Thank you for choosing to stay with us. We appreciate the high rating you've given. Whenever you plan your next visit, we promise to provide the same level of comfort and convenience that made your stay exceptional this time. Best, Chaitan Mugili, GM

8/10 – Goed

GEORGE

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Very Enjoyable stay
1 nacht verbleven in maart 2024
Reactie van GM op 21 mrt 2024
Dear GEORGE, Thank you for staying with us and for your kind review. I'm so glad you enjoyed your stay. We hope to see you again soon! Best, Chaitan Mugili, GM

10/10 – Uitstekend

Marilynn

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great Hotel and Location!
1 nacht verbleven in maart 2024
Reactie van GM op 18 mrt 2024
Dear Marilynn, It's lovely to know you enjoyed your stay. Thank you for your time in sharing a review and we hope to see you again. Best, Chaitan Mugili, GM

10/10 – Uitstekend

Paul

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The front guy was very helpful. The cleaning gentilmen was very professional and the valet lady was terrific with communcation.
1 nacht verbleven in maart 2024
Reactie van GM op 18 mrt 2024
Dear Paul, Seeing that our guests enjoyed their stay with us is always a pleasure. Thank you for taking a moment to review your experience and praise our hardworking staff. We appreciate your support and hope to welcome you back soon. Best, Chaitan Mugili, GM

4/10 – Matig

Leticia

Reisde met familie
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Negatief: Personeel en service
Expedia showed the check in age requirement was 18 . The hotel said that information was incorrect. We purchased this room as a gift for my son and we had to drive 2 hours for the check in.
2 nachten verbleven in maart 2024
Reactie van GM op 18 mrt 2024
Dear Leticia, A person of the minimum age requirement must be present at check-in and become a registered guest in the room. For fraud prevention, we required every guest checking in to the hotel to provide a credit card with a matching photo ID with the name on the registration. I'm very sorry that we appeared unaccommodating; please understand that these policies have been put in place for the security of our guests. We hope to provide you with a better experience in the future. Sincerely, Chaitan Mugili, GM

10/10 – Uitstekend

Jocelyn

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024
Reactie van GM op 19 mrt 2024
Dear Jocelyn, Thank you for your patronage. We are so happy to know you enjoyed your stay. Please visit again soon. Best, Chaitan Mugili, GM

8/10 – Goed

Alexis

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in maart 2024
Reactie van GM op 20 mrt 2024
Dear Alexis, Thank you for taking the time to share your kind review, and please visit us again. Best, Chaitan Mugili, GM

10/10 – Uitstekend

Kassandra

Positief: Netheid
1 nacht verbleven in februari 2024
Reactie van GM op 21 mrt 2024
Dear Kassandra, I am glad you had a great overall experience. Thank you for sharing your review. Please visit us again soon! Best, Chaitan Mugili, GM

10/10 – Uitstekend

Jose, El Paso

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Nice building decoration
1 nacht verbleven in maart 2024
Reactie van GM op 12 mrt 2024
Dear Jose, It's outstanding you had such a wonderful experience. We care about the satisfaction of our guests and can't wait to see you again soon! Best, Chaitan Mugili, GM