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Beoordelingen van Tru By Hilton San Antonio Downtown Riverwalk

2.5 out of 5
Tru By Hilton San Antonio Downtown Riverwalk
901 E Houston St, San Antonio, TX

Beoordelingen

7,8

Goed

Gastenscore: 10 - Uitstekend. 460 van 1002 beoordelingen" "
Gastenscore: 8 - Goed. 233 van 1002 beoordelingen" "
Gastenscore: 6 - Redelijk. 129 van 1002 beoordelingen" "
Gastenscore: 4 - Matig. 95 van 1002 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 85 van 1002 beoordelingen" "

8,2/10

Netheid

8,2/10

Personeel en service

8,0/10

Voorzieningen

8,2/10

Staat van de accommodatie en faciliteiten

8,0/10

Milieuvriendelijkheid

Beoordelingen

2/10 – Ontzettend slecht

Ana María

1 nacht verbleven in mei 2024

10/10 – Uitstekend

Juan Carlos

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Muy buen hotel
1 nacht verbleven in mei 2024

10/10 – Uitstekend

joe

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
First off , they have valet parking only , the charge at the time was $35.00 a day !! Sucks that this wasn’t provided at reservation time . On Expedia it states parking available. Nothing about the added charges for parking !!!! It was within walking distance , however we can’t walk that long without stopping to rest . A few blocks from the Alamo , and the Riverwalk .
2 nachten verbleven in mei 2024

10/10 – Uitstekend

Brianna

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I really recommend it, and I would stay there again
2 nachten verbleven in maart 2024

8/10 – Goed

JOAN

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Convenient to riverwalk & Alamodome. About 3 minute walk to riverwalk and 10 minute walk to Alamodome. No parking at hotel other than valet but there is a parking lot under the bridge for $5 a day. Only bad thing is you have to go pay at midnight every night, doesn't let you pay for several days at a time. Hotel is clean and staff was friendly. We could here the people above us in the room.
2 nachten verbleven in mei 2024

8/10 – Goed

Sergio

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Good hotel and nice location, only 10 minutes walking to the Riverwalk.
1 nacht verbleven in mei 2024

2/10 – Ontzettend slecht

Rachele

Reisde met een groep, Reisde met familie
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The day staff was very rude and unprofessional. I walked in on them talking about us . The breakfast wasnt good and our room was dirty . The beds are hard . Also booked at this hotel bcuz they advertised that they have wired internet which was needed for work n they didnt have it so i missed work .
2 nachten verbleven in mei 2024

10/10 – Uitstekend

Collin

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Pretty good hotel. Location was a little loud but understandable for area. Valet employee were super helpful.
1 nacht verbleven in februari 2024

8/10 – Goed

pamela

Positief: Staat van de accommodatie en faciliteiten
2 nachten verbleven in april 2024

6/10 – Redelijk

Jessica

2 nachten verbleven in februari 2024

10/10 – Uitstekend

OSCAR

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Good option for solo travelers, also it’s very close from downtown
3 nachten verbleven in april 2024

4/10 – Matig

Jesus Ortiz

Positief: Personeel en service
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
…
3 nachten verbleven in april 2024

10/10 – Uitstekend

Rick

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Reception and Vallet Services Amazing Ambassador of Hilton amazing
3 nachten verbleven in april 2024

8/10 – Goed

Carmen, Dallas

1 nacht verbleven in februari 2024

10/10 – Uitstekend

Carl

4 nachten verbleven in april 2024

4/10 – Matig

Bridget

Positief: Netheid
Negatief: Personeel en service
Not on the river walk. No parking, only option is valet or you have to get a city permit or something. I arrived late so I was thankful they had valet but the days in. Is across the street with parking so I would have preferred to stay there for less money. Staff acted like children and were screaming and playing while working which was unprofessional. A lot of babies and young families stayed here which is fine with me but may not be ideal for business travelers. They did give me a late check out which was nice. Breakfast was horrible and I had to ask for the coffee to be refilled. Wouldn’t go back.
1 nacht verbleven in april 2024

10/10 – Uitstekend

Cecilia

Zakenreiziger, Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Very good
1 nacht verbleven in april 2024
Reactie van Amanda(: op 24 apr 2024
Thank you for taking time to complete your survey! We are very pleased you enjoyed your stay and had a great experience while with us. Our Staff will be just thrilled to hear that their friendly, efficient service stood out as a highlight of your stay! Please think of us for your future trips to beautiful downtown San Antonio as we would love the opportunity to host you again!

10/10 – Uitstekend

Alicet

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in april 2024
Reactie van Amanda(: op 24 apr 2024
Thank you for taking time to complete your survey! We are very pleased you enjoyed your stay and had a great experience while with us. Our Staff will be just thrilled to hear that their friendly, efficient service stood out as a highlight of your stay! Please think of us for your future trips to beautiful downtown San Antonio as we would love the opportunity to host you again!

8/10 – Goed

Valerie

Zakenreiziger, Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Easy to check in and great breakfast spread. Unit in room was very loud and rattled. Close to elevator and heard guests late at night. Stayed two nights for business.
2 nachten verbleven in april 2024
Reactie van Amanda op 24 apr 2024
Thank you for taking time to complete your survey! We are very pleased you enjoyed your stay and had a great experience while with us. Our Staff will be just thrilled to hear that their friendly, efficient service stood out as a highlight of your stay! Please think of us for your future trips to beautiful downtown San Antonio as we would love the opportunity to host you again!

10/10 – Uitstekend

ANABELL

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Caleb the vallet guy is amaing!
1 nacht verbleven in april 2024
Reactie van Amanda(: op 24 apr 2024
Thank you for taking time to complete your survey! We are very pleased you enjoyed your stay and had a great experience while with us. Our Staff will be just thrilled to hear that their friendly, efficient service stood out as a highlight of your stay! Please think of us for your future trips to beautiful downtown San Antonio as we would love the opportunity to host you again!

10/10 – Uitstekend

Keshia

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
.
1 nacht verbleven in april 2024
Reactie van Amanda(: op 24 apr 2024
Thank you for taking time to complete your survey! We are very pleased you enjoyed your stay and had a great experience while with us. Our Staff will be just thrilled to hear that their friendly, efficient service stood out as a highlight of your stay! Please think of us for your future trips to beautiful downtown San Antonio as we would love the opportunity to host you again!

2/10 – Ontzettend slecht

Donquetta

Zakenreiziger, Reisde met familie en kleine kinderen
Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Car got broken into and i valet
2 nachten verbleven in april 2024
Reactie van Amanda op 24 apr 2024
It's truly disappointing to learn that your visit fell short of your expectations, and we wish we could have connected with you personally about your concerns. We will be reviewing your feedback internally as a team to see where changes may be needed, as complete guest satisfaction is very important to us. Thank you for sharing your input.

10/10 – Uitstekend

Filbert

It was good service!
1 nacht verbleven in april 2024
Reactie van Amanda(: op 16 apr 2024
Thank you for taking time to complete your survey! We are very pleased you enjoyed your stay and had a great experience while with us. Our Staff will be just thrilled to hear that their friendly, efficient service stood out as a highlight of your stay! Please think of us for your future trips to beautiful downtown San Antonio as we would love the opportunity to host you again!

10/10 – Uitstekend

Jose

Positief: Netheid
Good
1 nacht verbleven in april 2024
Reactie van Amanda op 12 apr 2024
Thank you for taking time to complete your survey! We are very pleased you enjoyed your stay and had a great experience while with us. Our Staff will be just thrilled to hear that their friendly, efficient service stood out as a highlight of your stay! Please think of us for your future trips to beautiful downtown San Antonio as we would love the opportunity to host you again!

10/10 – Uitstekend

Guadalupe

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van Amanda(: op 12 apr 2024
Thank you for taking time to complete your survey! We are very pleased you enjoyed your stay and had a great experience while with us. Our Staff will be just thrilled to hear that their friendly, efficient service stood out as a highlight of your stay! Please think of us for your future trips to beautiful downtown San Antonio as we would love the opportunity to host you again!

8/10 – Goed

salim

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Clean. Hotel. Free breakfast and coffee parking reasonable. For area. A few blocks. From river walk and Alamo. Seemed safe rooms clean. Good price. Beds comfy
1 nacht verbleven in april 2024
Reactie van Amanda(: op 11 apr 2024
Thank you for taking time to complete your survey! We are very pleased you enjoyed your stay and had a great experience while with us. Our Staff will be just thrilled to hear that their friendly, efficient service stood out as a highlight of your stay! Please think of us for your future trips to beautiful downtown San Antonio as we would love the opportunity to host you again!

10/10 – Uitstekend

Carlos R

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Great hotel. Loved the odd shape of the room instead of the boxy usual look.
1 nacht verbleven in april 2024
Reactie van Amanda(: op 11 apr 2024
Thank you for taking time to complete your survey! We are very pleased you enjoyed your stay and had a great experience while with us. Our Staff will be just thrilled to hear that their friendly, efficient service stood out as a highlight of your stay! Please think of us for your future trips to beautiful downtown San Antonio as we would love the opportunity to host you again!

8/10 – Goed

Jessica

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
It was cool. Nothing bad or great happened just average. Would stay again
3 nachten verbleven in maart 2024
Reactie van Amanda(: op 11 apr 2024
Thank you for taking time to complete your survey! We are very pleased you enjoyed your stay and had a great experience while with us. Our Staff will be just thrilled to hear that their friendly, efficient service stood out as a highlight of your stay! Please think of us for your future trips to beautiful downtown San Antonio as we would love the opportunity to host you again!

10/10 – Uitstekend

Mary

We really enjoyed this hotel! Very friendly staff, and very clean rooms! Best experience we’ve ever had traveling! Thank you
3 nachten verbleven in april 2024
Reactie van Amanda(: op 11 apr 2024
Thank you for taking time to complete your survey! We are very pleased you enjoyed your stay and had a great experience while with us. Our Staff will be just thrilled to hear that their friendly, efficient service stood out as a highlight of your stay! Please think of us for your future trips to beautiful downtown San Antonio as we would love the opportunity to host you again!

10/10 – Uitstekend

Edgar Alan Montalvo

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in maart 2024
Reactie van Amanda(: op 11 apr 2024
Thank you for taking time to complete your survey! We are very pleased you enjoyed your stay and had a great experience while with us. Our Staff will be just thrilled to hear that their friendly, efficient service stood out as a highlight of your stay! Please think of us for your future trips to beautiful downtown San Antonio as we would love the opportunity to host you again!

10/10 – Uitstekend

Jose

Reisde met partner
Positief: Netheid, personeel en service en voorzieningen
Negatief: Staat van de accommodatie en faciliteiten
Could not sleep because very loud people upstairs. You could hear every step
1 nacht verbleven in april 2024
Reactie van Amanda op 7 apr 2024
Thank you for taking time to complete your survey! We are very pleased you enjoyed your stay and had a great experience while with us. Our Staff will be just thrilled to hear that their friendly, efficient service stood out as a highlight of your stay! Please think of us for your future trips to beautiful downtown San Antonio as we would love the opportunity to host you again!

10/10 – Uitstekend

Josue

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Very close to the river walk downtown area, quiet area, hotel. Clean hotel
5 nachten verbleven in maart 2024
Reactie van Amanda(: op 6 apr 2024
Thank you for taking time to complete your survey! We are very pleased you enjoyed your stay and had a great experience while with us. Our Staff will be just thrilled to hear that their friendly, efficient service stood out as a highlight of your stay! Please think of us for your future trips to beautiful downtown San Antonio as we would love the opportunity to host you again!

8/10 – Goed

David, Richmond

Positief: Personeel en service
1 nacht verbleven in april 2024
Reactie van Amanda(: op 7 apr 2024
Thank you for taking time to complete your survey! We are very pleased you enjoyed your stay and had a great experience while with us. Our Staff will be just thrilled to hear that their friendly, efficient service stood out as a highlight of your stay! Please think of us for your future trips to beautiful downtown San Antonio as we would love the opportunity to host you again!

10/10 – Uitstekend

Liana

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Not bad for the price, The breakfast was great!
1 nacht verbleven in maart 2024
Reactie van Amanda(: op 6 apr 2024
Thank you for taking time to complete your survey! We are very pleased you enjoyed your stay and had a great experience while with us. Our Staff will be just thrilled to hear that their friendly, efficient service stood out as a highlight of your stay! Please think of us for your future trips to beautiful downtown San Antonio as we would love the opportunity to host you again!

10/10 – Uitstekend

Rocio

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Excelente 👌
1 nacht verbleven in april 2024
Reactie van Amanda(: op 6 apr 2024
Thank you for taking time to complete your survey! We are very pleased you enjoyed your stay and had a great experience while with us. Our Staff will be just thrilled to hear that their friendly, efficient service stood out as a highlight of your stay! Please think of us for your future trips to beautiful downtown San Antonio as we would love the opportunity to host you again!

8/10 – Goed

Micah

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Valet staff was incredible. Front desk was very friendly!
3 nachten verbleven in maart 2024
Reactie van Amanda(: op 6 apr 2024
Thank you for taking time to complete your survey! We are very pleased you enjoyed your stay and had a great experience while with us. Please think of us for your future trips to beautiful downtown San Antonio as we would love the opportunity to host you again!

10/10 – Uitstekend

Terry

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
It was nice but
1 nacht verbleven in maart 2024
Reactie van Amanda(: op 6 apr 2024
Thank you for taking time to complete your survey! We are very pleased you enjoyed your stay and had a great experience while with us. Our Staff will be just thrilled to hear that their friendly, efficient service stood out as a highlight of your stay! Please think of us for your future trips to beautiful downtown San Antonio as we would love the opportunity to host you again!

10/10 – Uitstekend

Josefina

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very close to downtown, good location, good breakfast and the staff was very friendly and kind, I would definitely recommend it.
3 nachten verbleven in maart 2024
Reactie van Amanda(: op 6 apr 2024
Thank you for taking time to complete your survey! We are very pleased you enjoyed your stay and had a great experience while with us. Our Staff will be just thrilled to hear that their friendly, efficient service stood out as a highlight of your stay! Please think of us for your future trips to beautiful downtown San Antonio as we would love the opportunity to host you again!

10/10 – Uitstekend

Cristian

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Friendly staff and helpful
1 nacht verbleven in maart 2024
Reactie van Amanda(: op 6 apr 2024
Thank you for taking time to complete your survey! We are very pleased you enjoyed your stay and had a great experience while with us. Our Staff will be just thrilled to hear that their friendly, efficient service stood out as a highlight of your stay! Please think of us for your future trips to beautiful downtown San Antonio as we would love the opportunity to host you again!

10/10 – Uitstekend

Sierra

Reisde met huisdieren, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Markiesha at the front desk was so welcoming and helpful with check in! I didn’t catch the valet attendants name but he was able to answer our questions kindly and confidently. This hotel is within walking distance to the river walk, and a bonus that it’s pet friendly! We will be back.
1 nacht verbleven in maart 2024
Reactie van Amanda(: op 6 apr 2024
Thank you for taking time to complete your survey! We are very pleased you enjoyed your stay and had a great experience while with us. Our Staff will be just thrilled to hear that their friendly, efficient service stood out as a highlight of your stay! Please think of us for your future trips to beautiful downtown San Antonio as we would love the opportunity to host you again!

10/10 – Uitstekend

Marketa

3 nachten verbleven in november 2023

10/10 – Uitstekend

Logan

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
My first time to Texas and San Antonio. Very walkable to the convention center. Staff was always friendly and greet you at the door. Elevator was a tad dirty, in which a vacuuming could take care of. Free breakfast is a plus on weekdays and weekends. Pool looked inviting, but didn't get a chance to swim. Overall, they made my visit a fantastic time. Will definitely visit again.
4 nachten verbleven in maart 2024
Reactie van Amanda(: op 27 mrt 2024
Thank you for taking time to complete your survey! We are very pleased you enjoyed your stay and had a great experience while with us. Our Staff will be just thrilled to hear that their friendly, efficient service stood out as a highlight of your stay! Please think of us for your future trips to beautiful downtown San Antonio as we would love the opportunity to host you again!

6/10 – Redelijk

Elaine, Woodway

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I loved that this was walkable to the riverwalk, the room was spacious and clean. What I did not like is the parking situation. The cars are parked so far away that you cannot access if needed. I love it that they allow dogs, but there is no grass on the property or near the property.
2 nachten verbleven in maart 2024
Reactie van Arman op 29 mrt 2024
t's truly disappointing to learn that your visit fell short of your expectations, and we wish we could have connected with you personally about your concerns. We will be reviewing your feedback internally as a team to see where changes may be needed, as complete guest satisfaction is very important to us. Thank you for sharing your input.

6/10 – Redelijk

Ashley

Reisde met familie
Negatief: Personeel en service
I stayed for three days and no one came to clean my room. My last day, I finally got clean towels. I asked to have our room cleaned 3 times.
3 nachten verbleven in maart 2024
Reactie van Arman op 29 mrt 2024
t's truly disappointing to learn that your visit fell short of your expectations, and we wish we could have connected with you personally about your concerns. We will be reviewing your feedback internally as a team to see where changes may be needed, as complete guest satisfaction is very important to us. Thank you for sharing your input.

10/10 – Uitstekend

Kayla

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
3 nachten verbleven in maart 2024
Reactie van Amanda(: op 27 mrt 2024
Thank you for taking time to complete your survey! We are very pleased you enjoyed your stay and had a great experience while with us. Our Staff will be just thrilled to hear that their friendly, efficient service stood out as a highlight of your stay! Please think of us for your future trips to beautiful downtown San Antonio as we would love the opportunity to host you again!

10/10 – Uitstekend

Yvette, Corpus Christi

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great customer service 👏
1 nacht verbleven in maart 2024
Reactie van Amanda(: op 27 mrt 2024
Thank you for taking time to complete your survey! We are very pleased you enjoyed your stay and had a great experience while with us. Our Staff will be just thrilled to hear that their friendly, efficient service stood out as a highlight of your stay! Please think of us for your future trips to beautiful downtown San Antonio as we would love the opportunity to host you again!

10/10 – Uitstekend

Viviana

Positief: Netheid
It was great!
1 nacht verbleven in maart 2024
Reactie van Amanda(: op 27 mrt 2024
Thank you for taking time to complete your survey! We are very pleased you enjoyed your stay and had a great experience while with us. Our Staff will be just thrilled to hear that their friendly, efficient service stood out as a highlight of your stay! Please think of us for your future trips to beautiful downtown San Antonio as we would love the opportunity to host you again!

10/10 – Uitstekend

David

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Todo excelente, inconveniente estacionamiento de paga
1 nacht verbleven in januari 2024
Reactie van Amanda(: op 27 mrt 2024
Thank you for taking time to complete your survey! We are very pleased you enjoyed your stay and had a great experience while with us. Our Staff will be just thrilled to hear that their friendly, efficient service stood out as a highlight of your stay! Please think of us for your future trips to beautiful downtown San Antonio as we would love the opportunity to host you again!

10/10 – Uitstekend

Christopher

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Had a wonderful experience, loved the comfort and the atmosphere, great things happening at Tru Hilton
1 nacht verbleven in maart 2024
Reactie van Amanda(: op 27 mrt 2024
Thank you for taking time to complete your survey! We are very pleased you enjoyed your stay and had a great experience while with us. Our Staff will be just thrilled to hear that their friendly, efficient service stood out as a highlight of your stay! Please think of us for your future trips to beautiful downtown San Antonio as we would love the opportunity to host you again!

10/10 – Uitstekend

Michael

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Everything is close
2 nachten verbleven in maart 2024