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Beoordelingen van Hampton Inn & Suites San Clemente

2.5 out of 5
Hampton Inn & Suites San Clemente
2481 S El Camino Real, San Clemente, CA

Beoordelingen

8,8

Uitstekend

Gastenscore: 10 - Uitstekend. 561 van 1000 beoordelingen" "
Gastenscore: 8 - Goed. 276 van 1000 beoordelingen" "
Gastenscore: 6 - Redelijk. 93 van 1000 beoordelingen" "
Gastenscore: 4 - Matig. 50 van 1000 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 20 van 1000 beoordelingen" "

9,0/10

Netheid

9,2/10

Personeel en service

8,6/10

Voorzieningen

8,6/10

Staat van de accommodatie en faciliteiten

8,6/10

Milieuvriendelijkheid

Beoordelingen

8/10 – Goed

Tamara

2 nachten verbleven in augustus 2023
Reactie van Anthony -Front Desk op 29 aug 2023
Hello Tamara. Glad you had a good time staying here at the Hampton Inn & Suites in San Clemente. Thank you for letting us serve you. Till next time. Cheers!

2/10 – Ontzettend slecht

Truc

Zakenreiziger
My flight was cancelled due to severe weather in Houston , both Expedia and Hilton didn’t help me and continue to charge me full price , I ask for the next day stay and Expedia told me to book a new room and zero discount and zero credit for the hotel cancel. No mercy from Hilton or Expedia
1 nacht verbleven in mei 2024

4/10 – Matig

Joseph

Reisde met familie
Positief: Netheid, voorzieningen
Negatief: Staat van de accommodatie en faciliteiten
This was our second stay we really enjoyed the 1st time. This one both TV's didn't work due to connection it was sporadic and finally worked on 3rd day, no hot water for 2 days.
3 nachten verbleven in april 2024

4/10 – Matig

Anne

6 nachten verbleven in april 2024

8/10 – Goed

Alfred, La Habra

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024

4/10 – Matig

Tracy

Reisde met familie
Positief: Personeel en service, voorzieningen
Negatief: Staat van de accommodatie en faciliteiten
The staff was super friendly, but our room on the 3rd floor (which we were told was one of the best rooms they had lol) was hot one minute and cold the next and then extremely hot and then cold, so maintenance came, but it took forever and multiple calls. The shower was falling apart and making a whistle noise whenever we showered. The spa was not working, but you only found out when you attempted to go in, there was zero signage, the outside pool area was dirty and the furniture has bird poop on it.
2 nachten verbleven in april 2024

2/10 – Ontzettend slecht

Michael

Reisde met partner
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Paper thin walls. HVAC system did not work at all. Room was hot with no windows to open. The front desk was absolutely no help and unwilling to fix the issue.
1 nacht verbleven in april 2024

6/10 – Redelijk

Brandi

Reisde met partner
Positief: Personeel en service
It was okay for the price
1 nacht verbleven in april 2024

10/10 – Uitstekend

Brittany

2 nachten verbleven in april 2024

8/10 – Goed

Daisy

Reisde met familie
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Giselle was the receptionist when we checked in. She was on the phone helping a customer for about 13 minutes. Because I was tired from a long trip, I decided to sit down, when there was another customer that already checked in and needed some coffee. Instead of helping me which got there first, she started helping the male customer came after me, and took the coffee sachet he needed. When my turn came, she did not apologize for letting my family waited for about 20 minutes. The hotel needs to train the receptionist a better manner. Definitely, Giselle was not a good rep for the hotel.
1 nacht verbleven in maart 2024

2/10 – Ontzettend slecht

concepcion hernandez

Negatief: Netheid
3 nachten verbleven in maart 2024

2/10 – Ontzettend slecht

Tara

Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
BED BUGS. Plus lots of issues. The hot tub doesn’t work, the HOT WATER for showering didn’t work. The beds had black odd specks. Most likely bed bugs. They advertise an ocean view, it’s a highway. After all this, they offered a $35 refund. A joke. The staff especially the manager shouldn’t be employed anywhere not even a gas station. There was a very strong smell of rotten eggs due to a gas leak. And of course also no heat. And again they thought $35 was sufficient. The total for one night was $140. Horrible ghetto property.

6/10 – Redelijk

Jacqueline

Reisde met familie
Positief: Personeel en service, voorzieningen
Very noisy hotel is older and could use a refresh
1 nacht verbleven in januari 2024

2/10 – Ontzettend slecht

Robert

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Thermostat was broken stayed a 85 degree room. They refused to change room or refund month, no managers on duty
2 nachten verbleven in maart 2024

10/10 – Uitstekend

Cindy

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The hotel was located just off the freeway so there was quite a bit of traffic noise, but the receptionist quickly found a different room that was much quieter.
2 nachten verbleven in maart 2024

2/10 – Ontzettend slecht

Patrick

I have stayed at this property for over 2 years (at least 3-4x) and was shocked, disappointed and angered by the addition of a new $18 parking fee. This was not advertised in advance and essentially is an 15 percent up charge. I am most likely going to look elsewhere in the future.
1 nacht verbleven in maart 2024

4/10 – Matig

Robert

Zakenreiziger, Reisde met partner
Positief: Netheid
First Toilet did work so changed rooms, second room toilet did stop running. requsted another room they refused becuase we booked through Expedia
8 nachten verbleven in februari 2024

10/10 – Uitstekend

Michael

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Afternoon staff and day staff were friendly and helpful. Thanks so much 👏
2 nachten verbleven in februari 2024

6/10 – Redelijk

Casey

Reisde met familie
Positief: Netheid, voorzieningen
Negatief: Personeel en service
The hotel didn't have our room ready when we checked in so they put our family is a smaller room with the promise we could move into the correct room the next day. The next day came and they still didn't let us move to the right room. I guess reservations don't matter much at this hotel. Finally after a call to the manager we were able to have the correct room for our last night. The hotel was conveniently located for our needs and the girl working at the front desk in the evenings was very polite, but I wouldn't stay at this hotel again.
3 nachten verbleven in februari 2024

10/10 – Uitstekend

Jhoann, Tracy

2 nachten verbleven in februari 2024

8/10 – Goed

Michael

Reisde met een groep
Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Was not informed
2 nachten verbleven in februari 2024
Reactie van Guest Service Team op 18 feb 2024
Hi Michael, Thank you for taking the time to leave your feedback regarding your most recent stay at Hampton Inn & Suites San Clemente. We are happy to hear you enjoyed your stay, and would love to hear what we can improve upon to ensure our guests are better informed in the future. Thank you again for your valuable feedback, we look forward to hosting your next visit soon! - Sincerely, Guest Service Team

6/10 – Redelijk

Eric

Positief: Personeel en service
2 nachten verbleven in februari 2024

10/10 – Uitstekend

Paul

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in januari 2024

10/10 – Uitstekend

Robert

Reisde met partner, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Convenient, clean, affordable
1 nacht verbleven in januari 2024

6/10 – Redelijk

Maria

Reisde met familie en kleine kinderen
Negatief: Personeel en service
My experience. Not fun going to take a shower with just water. They didn’t have soap. Shampoo. Or conditioner. When we got a hotel is because we want to relax. Not want to go ask for that very simple stuff
1 nacht verbleven in januari 2024

10/10 – Uitstekend

Kevin, San Diego

1 nacht verbleven in januari 2024

10/10 – Uitstekend

Berna

Reisde met een groep, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The staff was pleasant
1 nacht verbleven in januari 2024

10/10 – Uitstekend

Denis

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
All good except I wasn’t used to paying for parking
1 nacht verbleven in januari 2024

10/10 – Uitstekend

John

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
3 nachten verbleven in januari 2024

10/10 – Uitstekend

Linda

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The ataff was very kind and helpful
1 nacht verbleven in januari 2024

4/10 – Matig

Stephen

Reisde met familie
Negatief: Staat van de accommodatie en faciliteiten
1 nacht verbleven in december 2023

10/10 – Uitstekend

Liliana

Reisde met een groep, Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Wedding stay
Room was bigger than expected, very comfortable and great location. We went for a wedding and the venue is right next door, so this was perfect.
1 nacht verbleven in december 2023

6/10 – Redelijk

Geverifieerde reiziger

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Would not stay here again
The hotel needs an upgrade. Furniture is old, tattered armrest covers on the chair. Old sofa, carpeting. They are the only hotel along this street that charges $18 for parking. When I asked to speak to a supervisor about this charge, they never appeared. They clean every other day, I guess? This was also never explained. the breakfast is all plastic, throw-away stuff. No drinking glasses in the room, only paper cups. This is more on the level of a budget hotel.
4 nachten verbleven in december 2023

4/10 – Matig

Xiang

Reisde met familie
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
It is very close to I5 freeway and very noise, old building, make it hard to sleep at night. Checking in experience is poor, staff said original room booking is not available and asked us to make a change. Later they fixed this issue. There’s additional parking charge $18 unexpected , which was not mentioned during booking.
1 nacht verbleven in december 2023

8/10 – Goed

frank

Reisde met familie
Positief: Netheid, personeel en service
Rooms facing the freeway is noisy, also parking now cost $18 a day and that wasn’t disclose. Not a lot of space for dogs to relieve themselves.
3 nachten verbleven in december 2023

10/10 – Uitstekend

Chris

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
4 nachten verbleven in december 2023

10/10 – Uitstekend

Joseph

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in december 2023

10/10 – Uitstekend

Julie

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
2 nachten verbleven in december 2023

8/10 – Goed

Larry

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Watch for hidden charges
I did not appreciate the 18.00 parking charge added to my bill. This was not mentioned in the hotel info when I made my reservations. All that is is a hidden room charge. Will not stay at this location again.
2 nachten verbleven in december 2023

8/10 – Goed

Kacie, WESTMINSTER

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I really like the room with separate door for the bedroom & the living room area. I also like the separate bathroom with the sink. The only thing that I didn’t like was the daily parking fee. We were not aware of this fee when booking.
3 nachten verbleven in december 2023

4/10 – Matig

Chris

Reisde met partner
Negatief: Netheid, staat van de accommodatie en faciliteiten
The room has a smell like stanky old carpet and moldy cleaner. The carpet is quite old and dated. Gold and red and orange busy pattern like a Vegas casino. The room is large and the furniture is quite old and dark. The bed was comfortable and decent. The tv didn’t work to watch from bed but the tv in the sitting area did work. Yes, two televisions. The staff was extremely nice and helpful. Great employees !
1 nacht verbleven in december 2023

8/10 – Goed

Bill

Reisde met familie
Positief: Staat van de accommodatie en faciliteiten
1 nacht verbleven in november 2023

8/10 – Goed

HYUNWOO

1 nacht verbleven in december 2023

10/10 – Uitstekend

Iva

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Conveniently located by highway. Some good dining waking distance. Clean property. Very friendly front desk person.
1 nacht verbleven in december 2023

10/10 – Uitstekend

Paula

Reisde met partner, Reisde met familie, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Best weekend getaway for my family, for a family of 5 it felt super spacious. It was nice having a living room area and 2 bedroom on one side. The couch was a pull on couch bed so that was a nice touch ! Their also a bunch of convenient restaurants and groceries stores near by. They also have a mini fridge and microwave which is nice to keep snacks in. Overall, the stay was amazing!
2 nachten verbleven in november 2023

10/10 – Uitstekend

Terah

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great area, nice staff, pretty views
3 nachten verbleven in november 2023

4/10 – Matig

Kent

3 nachten verbleven in november 2023

10/10 – Uitstekend

Douglas

1 nacht verbleven in november 2023

2/10 – Ontzettend slecht

Ianthe

Reisde met familie
Negatief: Personeel en service
Ice machine in hallway right next to our room. Left my favorite sweatshirt in room went back and it was taken waited over 15 mins to have them check with house keeping they claim it wasn’t there. And I know it was so don’t trust house keeping
1 nacht verbleven in november 2023

10/10 – Uitstekend

Michelle

2 nachten verbleven in oktober 2023