Thank you for the 5 star review!

Greetings Terry. Thank you for choosing Best Western Plus Island Palms Hotel and Marina for your recent stay. We are thrilled you enjoyed your time with us and the amenities we have for our guests around the property. We look forward to hosting you again next time you are in San Diego. Best, Benjamin Nelson

Greetings Michelle, Thank you for choosing Best Western Plus Island Palms Hotel & Marina for your recent stay in San Diego. We strive to exceed our guest's expectations and are thrilled to hear this nice comment. Thank you again for being our guest. See you next time you are in our lovely city. Best, Benjamin NelsonDirector of Guest Services

Dear Rolando, We are delighted we exceeded your expectations for an outstanding stay at Best Western Plus Island Palms Hotel & Marina, and we thank you for sharing your experience with other travelers. It was our pleasure having you as our guest, and we look forward to seeing you on your next visit to the area.Barbara ThompsonGeneral Manager

Dear Mr. Augusto, Thank you for your evaluation of your time with us. We are sorry we did not provide you with the refreshing and revitalizing stay that you deserved. We take the cleanliness of our hotel very seriously, and steps are already underway to ensure this is not repeated. We would welcome another opportunity to show you our commitment to providing each guest with an enhanced and meaningful experience. Thank you for staying with us, and we wish you all the best with your travels.Barbara ThompsonGeneral Manager

Dear Richard, Thank you for taking the time to share that your stay at Best Western Plus Island Palms Hotel & Marina was perfect in every way. We love receiving ratings like yours, as our goal is to ensure a memorable experience for every guest. We appreciate you sharing your feedback and look forward to seeing you on your next visit.Barbara ThompsonGeneral Manager

Dear Richard, Thank you for sharing about your experience at the Best Western Plus Island Palms Hotel & Marina. We are pleased to know our location worked well for your trip. With our waterfront location close to Ocean Beach, SeaWorld, and the San Diego Zoo, we love providing our guests with a great place to enjoy all that our city has to offer. We hope to welcome you back soon, and we wish you all the best with your travels. Barbara ThompsonGeneral Manager

Dear Bensalem, Thank you for your recent stay at the Best Western Plus Island Palms Hotel & Marina and for sharing your feedback. It is a pleasure to know we exceeded all of your expectations! From our incredible views, oceanfront location, and resort amenities to our devoted team, we take pride in giving each guest a memorable experience. We look forward to welcoming you back soon!Barbara ThompsonGeneral Manager

Thank you for staying with us, we hope you return again someday.

Dear Yolanda, We are delighted to hear that Best Western Plus Island Palms Hotel & Marina is your favorite place to stay! Our team takes great pride in providing exceptional service, and it's wonderful to know that you found our staff to be great. We strive to create a welcoming and comfortable atmosphere for all our guests, and your positive feedback serves as a testament to our efforts. Thank you for choosing to stay with us, and we look forward to welcoming you back to Best Western Plus Island Palms Hotel & Marina soon!Barbara ThompsonGeneral Manager

Unfortunately we do not guarantee early check in , we did however provide you with one at 2:45 pm. I hope you enjoyed the wedding.

Dear Michelle, We regret to hear about your recent experience at our hotel. It is concerning to learn that you encountered issues with your room reservation, particularly with the type of suite you were assigned and the delay in receiving your room. We apologize for any inconvenience this caused and understand your disappointment. Please rest assured that we take your feedback seriously and will address the issues raised to ensure that they do not reoccur in the future. We truly value your loyalty as a returning guest, and we hope to have the opportunity to regain your trust and welcome you back for a seamless and enjoyable stay in the future.Barbara ThompsonGeneral Manager

Dear Ronald, We are thrilled you had an excellent stay at Best Western Plus Island Palms Hotel & Marina, and we appreciate the fantastic rating. It was our pleasure accommodating you, and we look forward to your next visit with us.Barbara ThompsonGeneral Manager

Dear Jonathan, We are thrilled you had an excellent stay at Best Western Plus Island Palms Hotel & Marina, and we appreciate the fantastic rating. It was our pleasure accommodating you, and we look forward to your next visit with us.Barbara ThompsonGeneral Manager

Dear Mr. Ibarra, Thank you for sharing a review about your stay at Best Western Plus Island Palms Hotel & Marina. We are delighted to learn that you and your family enjoyed your time with us. It brings us joy to hear that our associates, especially in our onsite restaurant, Blue Wave Bar and Grill, went above and beyond to uplift your son's mood. We are pleased that their efforts positively impacted your experience, and we will be sure to pass along your kind words to our team. We value your feedback and look forward to welcoming you and your family back for another memorable stay.Barbara ThompsonGeneral Manager

Dear Giuseppe, Thank you for the outstanding review of your stay at Best Western Plus Island Palms Hotel & Marina. It is a pleasure to know we exceeded all of your expectations! From our incredible views and resort amenities to our devoted team, we take pride in giving each guest a memorable experience. It was our pleasure accommodating you, and we look forward to your next visit with us.Barbara ThompsonGeneral Manager

Dear Paul, Thank you for sharing a review about your recent stay at Best Western Plus Island Palms Hotel & Marina. We are delighted you found our location tranquil and our on-premises bar/lounge, Blue Wave Bar and Grill, enjoyable. We are grateful for your kind words and are thrilled to know that you had a pleasant stay with us. Should your travels bring you back to the area, we look forward to welcoming you again for another wonderful experience.Barbara ThompsonGeneral Manager

Dear Richard, Thank you for the rating of Best Western Plus Island Palms Hotel & Marina. It is a pleasure to know we exceeded all of your expectations! From our incredible views and resort amenities to our devoted team, we take pride in giving each guest a memorable experience. We are delighted your stay was perfect in every way, and we look forward to your next visit with us.Barbara ThompsonGeneral Manager

Dear Margarita, Thank you so much for the thoughtful review. We work hard to deliver an excellent stay, so we appreciate you highlighting all the positive aspects of your stay. We are particularly glad that you enjoyed your peaceful and comfortable accommodations. Thank you for being our guest at Best Western Plus Island Palms Hotel & Marina, and we hope that you will stay with us again.Barbara ThompsonGeneral Manager

Dear Anila, Thank you for the excellent review of your stay at Best Western Plus Island Palms Hotel & Marina. We appreciate you pointing out our convenient location in San Diego, CA’s idyllic Shelter Island neighborhood. We are happy you enjoyed your time with us, and we look forward to welcoming you back for another outstanding experience!Barbara ThompsonGeneral Manager

Dear Eric, Thank you for your thoughtful review about your stay at Best Western Plus Island Palms Hotel & Marina, a refreshing retreat in San Diego, CA’s idyllic Shelter Island neighborhood. Thank you again for your feedback, and we look forward to your next visit.Barbara ThompsonGeneral Manager

Dear Nicolas, Thank you for your feedback of your stay at Best Western Plus Island Palms Hotel & Marina. We are delighted to hear that you found our property beautiful and enjoyed the stunning views. We strive to provide our guests with a memorable experience, and we are thrilled that you appreciate the beauty of our surroundings. We hope to welcome you back for another enjoyable stay in the future.Barbara Thompson,General Manager

Dear Jeanna, Thank you for taking the time to share your experience with Best Western Plus Island Palms Hotel & Marina! We are thrilled to hear that you found great value in your stay and that you enjoyed the beautiful room overlooking the Marina. It sounds like you had a wonderful time exploring the island and nearby attractions. We appreciate your kind words and are delighted to hear that you would choose to stay with us again. We look forward to welcoming you back for another fantastic stay in the future.Barbara Thompson,General Manager

Dear Lois, Thank you for your feedback! We are thrilled to hear that you enjoyed your stay in our bayside units and that you found the balcony to offer a superb view of downtown and plenty of action on the bay. We are delighted that you had a positive dining experience at our poolside restaurant and that you found many good dining and happy hour options within walking distance. It is fantastic to know that you found our team members to be exceptional. We are honored that you have chosen to stay with us for the third time and that you love Shelter Island. We can't wait to welcome you back for another wonderful stay in the future.Barbara Thompson,General Manager

Dear Maria, We appreciate you taking the time to leave your generous rating regarding your recent visit to the Best Western Plus Island Palms Hotel & Marina. Your feedback is essential to us. It is a pleasure to know you enjoyed all that we have to offer. Thank you for your patronage, and we hope that we will have a chance to host you again in the future.Barbara ThompsonGeneral Manager

Dear Shannon, Thank you for sharing your recent experience at Best Western Plus Island Palms Hotel & Marina. We are pleased to know how much you enjoyed our well-equipped accommodations and relaxing pillow-top mattresses. Our breathtaking views are truly spectacular, and we love that this helped to make your stay extra memorable. Thank you for sharing that you will be returning in the future, and we look forward to welcoming you back.Barbara ThompsonGeneral Manager

Dear Christine, Thank you for providing feedback on your experience. Exceptional service and well-maintained accommodations for every guest are our highest priority, so we apologize that you had an unsatisfactory experience. We completely understand your frustration and the inconvenience this caused you. We have shared your comments with the appropriate individuals and will work diligently to ensure we are more consistent in our delivery. We are very grateful for your patience and hope to have the opportunity to welcome you again so we can show you our devotion to seamless experiences.Barbara ThompsonGeneral Manager

Dear John, Thank you for choosing Best Western Plus Island Palms Hotel & Marina. It is good to read that we exceeded all of your expectations and that you especially enjoyed the amazing views of the marina. We loved having you as our guest and are excited to have the opportunity to welcome you back on a future visit.Barbara Thompson,General Manager

Dear Jason, Thank you for reviewing your recent stay at Best Western Plus Island Palms Hotel & Marina. We are pleased to know that you had a good time with us and that our thoughtful associates exceeded your expectations. Thank you for sharing your review with fellow travelers and for your excitement about returning; we look forward to your next visit.Barbara ThompsonGeneral Manager

Thank you for the great review.

Thank you for the great review!

Thank you for the wonderful review.

Dear Edmundo, Thank you for choosing Best Western Plus Island Palms Hotel & Marina. We are dedicated to providing a comfortable and pleasing atmosphere for all of our guests; therefore, we love that you had a pleasant stay. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon.Barbara ThompsonGeneral Manager

On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

Thank you so much for returning and the wonderful review!

We value your comments and will share them with the appropriate individuals as we always look for ways to improve.

Thank you so much for the wonderful review!

Dear Jorge, Thank you for returning and sharing your feedback. Although your rating does not reflect your review, we are pleased to know you enjoyed your overall time with us and had a comfortable stay. It was a pleasure hosting you, and we look forward to your next visit to the area.Barbara Thompson,General Manager

Dear Sarah, Thank you for sharing the nice rating about your experience at Best Western Plus Island Palms Hotel & Marina. We are happy to see your stay was pleasant, and we hope to have the pleasure of hosting you again soon.Barbara ThompsonGeneral Manager

Dear M. Min, Thank you for your kind rating! We are glad you had such a positive experience during your time at Best Western Plus Island Palms Hotel & Marina, as we are committed to providing exceptional service to each and every guest. We look forward to welcoming you back and wish you all the best.Barbara Thompson,General Manager

Thank you for the wonderful review. We are so glad you enjoyed your stay.

Dear Catriona, Thank you for visiting Best Western Plus Island Palms Hotel & Marina. We appreciate your nice rating and are happy you had a nice time at our beautiful pool. That said, we regret you were disappointed by not having an oven in the room. Please know we welcome you to reach out to our front desk at any time for items you need to make your stay more comfortable; we are always here to help. It was a pleasure having you, and we look forward to your next trip to the area. Barbara Thompson General Manager

Dear AuJenee, It was a pleasure welcoming you to Best Western Plus Island Palms Hotel & Marina. Your rating is the best performance measure we have, and we appreciate you letting us know we are succeeding. Thank you for your visit, and we look forward to your next visit. Barbara Thompson General Manager

Dear Jeff, Thank you for choosing to stay at Best Western Plus Island Palms Hotel & Marina and for the review. We are pleased to know that we exceeded your expectations and that you were especially delighted with our well-maintained property and fantastic views. We are grateful for your comments and look forward to welcoming you again.Barbara Thompson,General Manager

Dear Vanessa, Thank you for taking the time to review your recent stay at Best Western Plus Island Palms Hotel & Marina. We are pleased to know you were delighted with our comfortable accommodations. However, we regret not meeting all of your expectations and have taken note of your additional feedback as we are continually striving for ways to improve. It was a pleasure hosting you, and we look forward to welcoming you again whenever you are in the area.Barbara Thompson,General Manager

Thank you for the wonderful review !

Dear Nik, Thank you for choosing Best Western Plus Island Palms Hotel & Marina and for this outstanding review! We are pleased to know how much you enjoyed your stay. Our breathtaking views are truly spectacular, and we love that this helped to make your stay extra memorable. However, we apologize for any oversights in your room's preparation, and we are pleased to know the remainder of your visit was flawless. We value your business and look forward to seeing you again soon. Barbara ThompsonGeneral Manager

Muchas gracias.