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Beoordelingen van Embassy Suites by Hilton San Diego Bay Downtown

4 out of 5
Embassy Suites by Hilton San Diego Bay Downtown
601 Pacific Hwy, San Diego, CA

Beoordelingen

8,6

Uitstekend

Gastenscore: 10 - Uitstekend. 694 van 1109 beoordelingen" "
Gastenscore: 8 - Goed. 214 van 1109 beoordelingen" "
Gastenscore: 6 - Redelijk. 89 van 1109 beoordelingen" "
Gastenscore: 4 - Matig. 54 van 1109 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 58 van 1109 beoordelingen" "

9,0/10

Netheid

8,8/10

Personeel en service

8,6/10

Voorzieningen

9,0/10

Staat van de accommodatie en faciliteiten

8,8/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

Mark

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Free breakfast, full buffet plus cooks for made to order. Every Morning !!
4 nachten verbleven in april 2024

10/10 – Uitstekend

Diana

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Loved the breakfast buffet, area was perfect and staff was friendly. I give the room cleanliness a 9, the restroom could’ve used a little bit of improvement. Found hairs on the tub, I am very peculiar when it comes to this.
2 nachten verbleven in april 2024
Reactie van Melissa op 29 apr 2024
Hello, thank you for the feedback! We will ensue this reaches the appropriate department so we can also improve on our end. Thanks again and safe travels!

8/10 – Goed

Oleg

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Would've been 5 stars if not for the special mandatory $25 charge that is returned to you as the "hotel shopping dollars", which is bad as is but what makes it worse is that you have to spend them until 10pm or you will lose them; so if you check in at 10pm, you will still be charged but without a chance to redeem them. Another annoyance is the breakfast "buffet". It IS buffet for everything but eggs, bacon, potatoes, and pancakes--you need to stay in line to receive a portion of them. So, no control of how big of the portion you want and you will not go for the seconds just to avoid the waiting in line.
2 nachten verbleven in april 2024
Reactie van Melissa op 29 apr 2024
Hello, thank you for the feedback! We will ensue this reaches the appropriate departments so we can also improve on our end. Thanks again and safe travels!

10/10 – Uitstekend

Douglas

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Everything is within walking distance. We would stay here again.
1 nacht verbleven in april 2024
Reactie van Isabel op 28 apr 2024
Thank you for your feedback and we look forward to welcoming you back in the future!

4/10 – Matig

Hugo J

Zakenreiziger
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Negatief: Personeel en service
1.- Liked to be very convenient for the Gran Fondo Bike Race 2.- Didn't like that I made and paid reservation through Expedia and I was charged by Embassy Suites as well. Both payments were took directly from my Wellsfargo Checking Account.
1 nacht verbleven in april 2024
Reactie van Monique op 26 apr 2024
I apologize for the double billing. I did go ahead and issue a refund 235.46. You should receive that in about 5-7 business days. I apologize for the inconvenience.

10/10 – Uitstekend

Carrie

Reisde met partner, Reisde met familie, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
All good. Parking fees are high
4 nachten verbleven in april 2024
Reactie van Isabel op 24 apr 2024
Thank you for your feedback and we hope to welcome you back on your next trip to San Diego!

2/10 – Ontzettend slecht

Linda

1 nacht verbleven in april 2024
Reactie van Melissa op 25 apr 2024
Hello, thank you for the feedback and we sincerely apologize for any issue(s). Would you be able to reach out to us in regard to what occurred during your stay so we can improve on our end?

2/10 – Ontzettend slecht

denise

Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
No self parking option, room smelled, carpets old, pillows cheap and uncomfortable Dingy room
1 nacht verbleven in april 2024
Reactie van Melissa op 22 apr 2024
Hello, thank you so much for your feedback. We will relay this message to my management team so we can improve on our end. Furthermore, our property is valet only parking services but there are some alternative self-parking options you can take (not belonging to the hotel however). For future reference, there is metered street parking right behind the hotel off of G Street and Pacific Hwy and there is another metered parking lot that is parallel to the hotel off of Pacific Hwy and Harbor Drive.

10/10 – Uitstekend

Larissa

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The room and all accommodations were perfect for our needs. Everything looked clean and well maintained. My first stay at Hilton and I was pleasantly surprised. The breakfast in the morning was great!
1 nacht verbleven in april 2024
Reactie van Melissa op 22 apr 2024
Thank you so much for your positive feedback - we look forward to hosting you again on your next visit to San Diego!

8/10 – Goed

David

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
It’s what you expect from Embassy. Delighted
1 nacht verbleven in april 2024
Reactie van Melissa op 21 apr 2024
Thank you so much for your positive feedback! We hope to host you again on your next visit to San Diego!

10/10 – Uitstekend

Jason, Memphis

Reisde met een groep
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
I found the staff to be very friendly and the location very convenient for my night out in downtown San Diego.
1 nacht verbleven in april 2024
Reactie van Melissa op 21 apr 2024
Thank you so much for your positive feedback! We hope to host you again on your next visit to San Diego!

8/10 – Goed

Shahidah

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in april 2024
Reactie van Melissa op 18 apr 2024
Thank you so much for the positive rating! We are glad you had a pleasant stay and we hope to host you again on your next trip to San Diego!

10/10 – Uitstekend

Tara

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in april 2024
Reactie van Isabel op 16 apr 2024
Thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay, and we look forward to having you again as a guest in our hotel.

10/10 – Uitstekend

Jeffrey

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great location. Could walk to most attractions. Ride share was convenient if walking was too far. Staff was always helpful. Did not like the $25/day fee.
3 nachten verbleven in maart 2024
Reactie van Melissa op 9 apr 2024
Thank you so much for your positive feedback! We look forward to hosting you again on your next trip to San Diego!

8/10 – Goed

Bradley

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
8 nachten verbleven in maart 2024
Reactie van Isabel op 10 apr 2024
We appreciate your feedback!

10/10 – Uitstekend

David

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in april 2024
Reactie van Melissa op 9 apr 2024
Thank you so much for your positive feedback! We look forward to hosting you again on your next trip to San Diego!

10/10 – Uitstekend

Marcela

3 nachten verbleven in maart 2024
Reactie van Isabel op 28 apr 2024
Thank you for your feedback!

10/10 – Uitstekend

Uvaldo

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van Isabel op 9 apr 2024
Thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel.

8/10 – Goed

Peter K

Reisde met familie
Positief: Voorzieningen
Only 1 staff member at check in counter. Otherwise hotel is nice and clean. Suite is spacious. Heater is a bit too loud when it turned on in the middle of the night. It woke me up. Complimentary cook to order breakfast is good though the orange juice was bit light. Walk few minutes to Seaport village and USS Midway.
1 nacht verbleven in april 2024
Reactie van Isabel op 9 apr 2024
Thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel.

10/10 – Uitstekend

Taro

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in maart 2024
Reactie van Isabel op 9 apr 2024
Thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel.

10/10 – Uitstekend

Jessica, Upland

2 nachten verbleven in maart 2024
Reactie van Melissa op 22 apr 2024
Thank you so much for your positive feedback - we look forward to hosting you again on your next visit to San Diego!

10/10 – Uitstekend

james

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Great value
2 nachten verbleven in maart 2024
Reactie van Isabel op 2 apr 2024
We appreciate your feedback!

10/10 – Uitstekend

Benjamin

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Wonderful hotel close proximity to the waterfront. Breakfast was great. Staff were super friendly and helpful. Interior lobby/atrium was cool, kids loved the glass elevators. Suite had plenty of room for our family and a separate lounge area from the sleeping area, which is very nice.
2 nachten verbleven in maart 2024
Reactie van Melissa op 31 mrt 2024
Thank you so much for your positive feedback - we are delighted you had a great stay and will be sharing it with our team! We look forward to hosting you again in the future!

2/10 – Ontzettend slecht

Mat

1 nacht verbleven in maart 2024
Reactie van Melissa op 31 mrt 2024
Hello, I sincerely apologize for any issues that occurred during your stay - is there anything in particular that you can expand on in order to improve on our end?

8/10 – Goed

Alejandra

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very pleased with our stay here. I like the option that we got to stay with three kids, not out of hotels gave us that option
2 nachten verbleven in maart 2024
Reactie van Melissa op 31 mrt 2024
Thank you so much for your feedback! We hope to host you again in the near future!

10/10 – Uitstekend

Brian

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great view, convenient location, nice rooms.
2 nachten verbleven in maart 2024
Reactie van Isabel op 2 apr 2024
Thank you for your feedback!

10/10 – Uitstekend

Fidel Eduardo

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024
Reactie van Isabel op 2 apr 2024
We appreciate your feedback!

10/10 – Uitstekend

KENYATTA

Zakenreiziger, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
great property
1 nacht verbleven in maart 2024
Reactie van Isabel op 2 apr 2024
Thank you for your feedback!

10/10 – Uitstekend

Christopher

5 nachten verbleven in maart 2024
Reactie van Isabel op 2 apr 2024
Thank you for your feedback!

10/10 – Uitstekend

Lee Ann, Dallas

Reisde met een groep
Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The property, the room and the front desk staff were amazing - and checked in with us to make sure we had everything we needed. The area that could use improvement is the restaurant staff. We went in when there were very few customers, and it still took about 10 minutes for someone to come take our order. Then, a grilled cheese and French fries took almost 30 minutes to get!
2 nachten verbleven in maart 2024
Reactie van Melissa op 31 mrt 2024
Thank you so much for your positive feedback - we are delighted you had a great stay and will be sharing it with our team! We look forward to hosting you again in the future!

8/10 – Goed

Leslie, Hilo

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
7 nachten verbleven in maart 2024
Reactie van Isabel op 2 apr 2024
Thank you for your feedback!

8/10 – Goed

Joel

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The room was nice, spacious and comfortable. It would have been nice to have better options to connect a streaming stick to the TVs as the provided cable was kind of pointless. The breakfast was good, above average. However the $60 price for valet was kind of outrageous as well as the additional $25 per night fee tacked on as the hotel was already a bit pricey for what it was. So although I had a nice stay and the location was great I am not sure the value for the money was all that great.
2 nachten verbleven in maart 2024
Reactie van Melissa op 31 mrt 2024
Thank you so much for your feedback! We hope to host you again in the near future! We will ensure that the pricing for valet and destination fee is forwarded to our management team as well. Thanks again and have a lovely day!

10/10 – Uitstekend

Sharon

Reisde met partner, Reisde met familie
Positief: Voorzieningen, staat van de accommodatie en faciliteiten
I’ve stayed at ES SD many times. The location is the best. Love breakfast and Happy Hour. So much to do in see in the surrounding area. Views from the bay view room are stunning. Staff is excellent. Iniego (celebrated his 32 anniversary while we were there) Donna and Mike, all in breakfast dining were exceptionally helpful.
3 nachten verbleven in maart 2024
Reactie van Melissa op 31 mrt 2024
Thank you so much for your positive feedback - we are delighted you had a great stay and will be sharing it with our team! We look forward to hosting you again in the future!

10/10 – Uitstekend

Maira

1 nacht verbleven in maart 2024
Reactie van Isabel op 2 apr 2024
Thank you for your feedback, we hope to see you next time on your trip to San Diego!

4/10 – Matig

Adam

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
On first look, hotel was great, but little things started to really add up. There were two TVs in our suite, both had different stations, and neither had “guides” so we had to browse one channel at a time. Our sink randomly backed up one day and filled our sink with a gritty dirt. Room service was $25 for a single dessert item and both times, the dessert was bad. We were bothered every time we walked through the lobby to join their membership program. It was just a really irritating stay and it could easily all be fixed with a little more attention to detail.
2 nachten verbleven in maart 2024
Reactie van Melissa op 4 apr 2024
Hello thank you so much for your feedback - I will pass this message along to my team to ensure we get it fixed for in the future. Thanks again and safe travels!

4/10 – Matig

Karen

2 nachten verbleven in maart 2024
Reactie van Isabel op 9 apr 2024
I am very disappointed to hear that you found our service to be below your standards. We would like to know more. Please email us with a phone number or email address so our Hotel Manager can discuss your issues personally.

8/10 – Goed

Chrystal

Reisde met familie, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Loved staying here, close to the zoo, seaworld, USS Midway, quite a few dining options. Free breakfast, free nightly happy hour, hard to beat. Only negative is the $65/day valet parking as there is no other parking options. I will definitely stay here again!
4 nachten verbleven in maart 2024
Reactie van Isabel op 2 apr 2024
Thank you for your feedback, we hope to see you next time on your trip to San Diego!

10/10 – Uitstekend

Felicia

Zakenreiziger, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Excellent! The room was spacious and clean. Beds were comfortable and staff was VERY accommodating and hospitable! The valet fee per day was completely worth it!!! Definitely would stay again!
Reactie van Melissa op 1 apr 2024
Thank you so much for your feedback - we look forward to hosting you again in the future!

10/10 – Uitstekend

Dan

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Chose for the pool option. Not a fan of “$25 Resort Charge” and “$60 valet charge.” Need more options for guests on a budget.
1 nacht verbleven in maart 2024
Reactie van Melissa op 4 apr 2024
Thank you so much for your feedback - there are other parking options available across the street from us and directly behind the hotel. We will keep your request for cheaper prices on those in mind, however, and will send this message to our upper management team. Thanks again!

10/10 – Uitstekend

Shanese

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
This is my 5th time staying here ! It’s not a cheap hotel by any means but you get what you pay for. The staff are excellent and friendly. The indoor pool is a huge hit for my 3 year old. She’s been swimming in that pool since 1 years old. The happy hour and morning breakfast are so awesome !! The best part is how huge the rooms are. Especially with kids it’s nice to have the living room and big bedroom. The balcony is a nice refreshing thing to have as well. Fridge and microwave are so clutch for leftovers and warming milk.
1 nacht verbleven in maart 2024
Reactie van Melissa op 1 apr 2024
Thank you so much for your feedback - we appreciate your loyalty and we are delighted that the little one enjoyed the pool! We hope to see you again in the future!

10/10 – Uitstekend

Britney

Reisde met een groep, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Always enjoy my stay here!
1 nacht verbleven in maart 2024
Reactie van Isabel op 2 apr 2024
Thank you for your feedback, we hope to see you next time on your trip to San Diego!

10/10 – Uitstekend

Joey

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great amenities! Great included breakfast! Super well equiped rooms!
7 nachten verbleven in februari 2024
Reactie van Isabel op 2 apr 2024
Thank you for your feedback, we hope to see you next time on your trip to San Diego!

10/10 – Uitstekend

Nina

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
This hotel is perfect for families! The location is great, the room size was perfect. My kids enjoyed the pool and the breakfast. It was a great experience.
1 nacht verbleven in maart 2024
Reactie van Melissa op 4 apr 2024
Thank you so much for the positive rating - we hope to see you again soon!

10/10 – Uitstekend

Tim

1 nacht verbleven in maart 2024
Reactie van Isabel op 2 apr 2024
Thank you for your feedback!

4/10 – Matig

Vicky

Reisde met familie en kleine kinderen
The entry door lock to the room was broken Sofa bed sheets had way too many stains on them. Two small garbage bins in the room. It took staff two days to pick up our garbage. The balcony sliding was extremely hard to open and close. Was charged a Resort Fee...even though this hotel isnt a resort... Some staff during breakfast were not friendly and one gentleman was very rude to my daughter when she simply asked if the cups had lids. This is the second Hilton I've stayed at in San Diego, and this will be the last. Your thinking your getting quality because of the name and your not.
3 nachten verbleven in maart 2024
Reactie van Isabel op 5 apr 2024
I hope this note finds well. We have sent your feedback to the personnel concerned. I apologize for this bad experience. This is very disappointing to hear, but we hope you give us another chance to make it up to you. Please let me know if you want to discuss this personally.

10/10 – Uitstekend

Tom

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Awesome property everything close
2 nachten verbleven in maart 2024
Reactie van Isabel op 2 apr 2024
Thank you for your feedback!

10/10 – Uitstekend

Margaret

Reisde met familie
Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The location is fantastic. We were able to walk to dinners at Petco.
3 nachten verbleven in februari 2024
Reactie van Isabel op 2 apr 2024
Thank you for your feedback!

8/10 – Goed

Philip

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
no complaints
1 nacht verbleven in februari 2024
Reactie van Isabel op 2 apr 2024
Thank you for your feedback!

10/10 – Uitstekend

GEORGE, Santa Monica

1 nacht verbleven in februari 2024
Reactie van Isabel op 2 apr 2024
Thank you for your feedback!

10/10 – Uitstekend

Judy

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Our stay there was great.
3 nachten verbleven in februari 2024
Reactie van Isabel op 2 apr 2024
Thank you for your feedback!