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Beoordelingen van HYATT house San Diego/Sorrento Mesa

3 out of 5
HYATT house San Diego/Sorrento Mesa
10044 Pacific Mesa Blvd, San Diego, CA

Beoordelingen

9,0

Fantastisch

Gastenscore: 10 - Uitstekend. 665 van 1003 beoordelingen" "
Gastenscore: 8 - Goed. 202 van 1003 beoordelingen" "
Gastenscore: 6 - Redelijk. 73 van 1003 beoordelingen" "
Gastenscore: 4 - Matig. 36 van 1003 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 27 van 1003 beoordelingen" "

9,2/10

Netheid

9,2/10

Personeel en service

8,8/10

Voorzieningen

9,0/10

Staat van de accommodatie en faciliteiten

8,8/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

Gregory

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Very clean room with plenty of space. Separate kitchenette and living room area from the bedroom.
3 nachten verbleven in april 2024
Reactie van Management op 27 apr 2024
Hello Gregory, thank you for taking the time to share your feedback. We are looking forward to serving you in your next trip to San Diego

10/10 – Uitstekend

Antonio

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Everything about our stay here was great.
2 nachten verbleven in april 2024
Reactie van Management op 26 apr 2024
Hello Antonio, thank you for taking the time to share your feedback. We are looking forward to serving you in your next trip to San Diego

8/10 – Goed

Jaling

Positief: Voorzieningen, staat van de accommodatie en faciliteiten
The check in counter was pretty slow when we first arrived. They only ever had one person at a time working the desk even when it wasn’t late in the day which I found weird but the staff seemed nice enough. Breakfast was decent. No jacuzzi but the pool was somewhat heated. I the hotel rooms were super fancy but they were clean and I liked the set up of the rooms having a toddler with us. It was convenient and the park ring was pretty easy. I would definitively stay here as it was a convenient location stay to different attractions we went to.
2 nachten verbleven in april 2024
Reactie van Management op 26 apr 2024
Hello Jaling, thank you for taking the time to share your feedback. We are looking forward to serving you in your next trip to San Diego

8/10 – Goed

Anne

Reisde met familie
Positief: Staat van de accommodatie en faciliteiten
Negatief: Netheid
Spacious room with kitchen. Room was clean on arrival but due to limited housekeeping (on request) it became increasingly dirtier as first the booking app didnt work, then the room was not cleaned even after we booked at reception, and despite requesting several times to have the room vacuumed this was not done during our 6 day stay at the property. Staff are friendly but not necessarily efficient. Breakfast is good for an included option. Overall the hotel is quite noisy, next to a busy road and sound proofing inside not great so you hear a lot of noise happening in the hallway and on other floors.
5 nachten verbleven in maart 2024
Reactie van Management op 26 apr 2024
Hello Anne, thank you for taking the time to share your feedback. We are looking forward to serving you in your next trip to San Diego

10/10 – Uitstekend

Sivasundari

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van Management op 26 apr 2024
Hello Sivasundari, thank you for taking the time to share your feedback. We are looking forward to serving you in your next trip to San Diego

10/10 – Uitstekend

Seth

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Everything was great about this property except for the parking situation. There is absolutely no reason to charge for parking in that area, especially $18 a night. It is less convenient but we parked on the street instead. Other than that, I still give it 5 stars because the room was great, the breakfast had a lot of choices, and the staff was very nice.
6 nachten verbleven in april 2024
Reactie van Management op 26 apr 2024
Hello Seth, thank you for taking the time to share your feedback. We are looking forward to serving you in your next trip to San Diego

10/10 – Uitstekend

Marisa

Reisde met familie, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
This place was a great stay. I truly felt at home! Clean and comfortable. Great breakfast. Great place for families!
2 nachten verbleven in april 2024
Reactie van Management op 26 apr 2024
Hello Marisa, thank you for taking the time to share your feedback. We are looking forward to serving you in your next trip to San Diego

10/10 – Uitstekend

Cory, Sudbury

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The location was perfect! Staff was very helpful and the room was perfect!
3 nachten verbleven in april 2024
Reactie van Management op 26 apr 2024
Hello Cory, thank you for taking the time to share your feedback. We are looking forward to serving you in your next trip to San Diego

10/10 – Uitstekend

Jeffrey

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
3 nachten verbleven in april 2024
Reactie van Management op 26 apr 2024
Hello Jeffrey, thank you for taking the time to share your feedback. We are looking forward to serving you in your next trip to San Diego

10/10 – Uitstekend

Balwinder

Zakenreiziger, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
It is very clean safe and had feeling like my home .
1 nacht verbleven in april 2024
Reactie van Management op 26 apr 2024
Hello Balwinder, thank you for taking the time to share your feedback. We are looking forward to serving you in your next trip to San Diego

6/10 – Redelijk

GASPAR

Reisde met familie
Positief: Staat van de accommodatie en faciliteiten
Clean
1 nacht verbleven in april 2024
Reactie van Management op 10 apr 2024
Hello Gaspar, thank you for taking the time to share your feedback. We are looking forward to serving you in your next trip to San Diego

10/10 – Uitstekend

elizabeth

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great location. Equidistant from Balboa, Lego land, sea world, zoo and the surrounding neighborhood is quiet and upscale. The property was spotless. The rooms are redone and very clean. Maintenance and hotel employees take their work seriously. The staff was kind enough to give us solar eclipse glasses. A weekend evening call for maintenance yielded an immediate response. Anything we requested was done-well. Slight drawback was breakfast, it was free and hot but not very tasty. Great variety, though, and breakfast was constantly refilled, the area kept clean and staff available for help.
5 nachten verbleven in april 2024
Reactie van Management op 10 apr 2024
Hello Elizabeth, thank you for taking the time to share your feedback. We are looking forward to serving you in your next trip to San Diego

8/10 – Goed

Camille

Reisde met partner
Positief: Voorzieningen
We like the location and closeness to family and friends. What we did not like was the fact that the water pressure was low, due to a leak. Also for a period of time there was no hot water. The toilet water turned brown and the bathroom sink smelled bad. The pipes in our sink need to be cleaned. This is something that should be done on a regular basis. We stayed in room 265. I don’t know if we’ll stay at Hyatt House in the future. Thank you.
3 nachten verbleven in april 2024
Reactie van Management op 8 apr 2024
Hello Camille, thank you for taking the time to share your feedback. We are looking forward to serving you in your next trip to San Diego

8/10 – Goed

Brittany

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
3 nachten verbleven in april 2024
Reactie van Management op 10 apr 2024
Hello Brittany, thank you for taking the time to share your feedback. We are looking forward to serving you in your next trip to San Diego

10/10 – Uitstekend

Nga

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Beautiful luxurious property
1 nacht verbleven in april 2024
Reactie van Management op 8 apr 2024
Hello Nga, thank you for taking the time to share your feedback. We are looking forward to serving you in your next trip to San Diego

4/10 – Matig

Farkhondeh

3 nachten verbleven in april 2024
Reactie van Management op 27 apr 2024
Dear Farkhondeh,Thank you for completing our Guest Survey regarding your recent stay at our hotel. I apologize that your experience was anything less than satisfying. Feedback such as yours assists us in improving our service and property. In addition, please know that your comments and issues will be addressed.It is our hope that you give us another opportunity to serve you. Again, I apologize for the inconvenience during your stay and hope to see you during your next visit. If I can provide any assistance, please contact us directly.

10/10 – Uitstekend

GUADALUPE

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
todo estuvo excelente, el hotel bonito, limpio y buen servicio, alberca con agua caliente, restaurantes y tiendas cercas. todo estuvo perfecto
3 nachten verbleven in maart 2024
Reactie van Management op 6 apr 2024
Hello Guadalupe, thank you for taking the time to share your feedback. We are looking forward to serving you in your next trip to San Diego

8/10 – Goed

Darren, Seattle

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Good location for access to companies in that area. Some conveniences in regards to shopping. The first floor rooms can be a bit noisy with the parking lot activity in the morning.
2 nachten verbleven in april 2024
Reactie van General Manager op 5 apr 2024
Hello Dareen,Thank you for taking the time to share your feedback.We are very happy to hear you have enjoyed your stay with us.We hope we will have the pleasure of serving you in your next trip to San Diego.

10/10 – Uitstekend

Esmeralda

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I liked how clean and safe the hotel felt.
2 nachten verbleven in maart 2024
Reactie van General Manager op 5 apr 2024
Hello Esmeralda,Thank you for taking the time to share your experience with us.We are always striving to provide the best amenities and services to our guests. Cleanliness and safety is on our top priority and we are happy you got to experience with us.We are hoping we will have the pleasure of serving you in your next trip to San Diego

10/10 – Uitstekend

nu

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Beautiful place
1 nacht verbleven in maart 2024
Reactie van Management op 6 apr 2024
Hello Nu, thank you for taking the time to share your feedback. We are looking forward to serving you in your next trip to San Diego

10/10 – Uitstekend

Rachel

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Staff were friendly. Property was new and clean.
1 nacht verbleven in april 2024
Reactie van General Manager op 5 apr 2024
Hello Rachel,Thank you for taking the time to share your feedback with us.We are very happy to hear you have enjoyed your stay with us. We hope to see you again in your next trip to San Diego.

10/10 – Uitstekend

Stacy

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Great place to stay for families
5 nachten verbleven in maart 2024
Reactie van Management op 6 apr 2024
Hello Stacy, thank you for taking the time to share your feedback. We are looking forward to serving you in your next trip to San Diego

10/10 – Uitstekend

Ka, Aurora

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Will come again
3 nachten verbleven in maart 2024
Reactie van Management op 6 apr 2024
Hello Ka, thank you for taking the time to share your feedback. We are looking forward to serving you in your next trip to San Diego

10/10 – Uitstekend

Emma

Reisde met familie, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very nice quiet place
1 nacht verbleven in maart 2024
Reactie van General Manager op 1 apr 2024
Hello Emma,Thank you for taking the time to share your feedback.We are very happy to hear you have enjoyed your stay with us.Hope to see you in your next trip to San Diego

10/10 – Uitstekend

Katherine

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nice hotel, good facilities, breakfast was busy but lots of choice and regularly replenished. Nice warm pool. It does shut between 7-8pm to be cleaned which can be annoying if you get in at 6.55 without knowing this!
2 nachten verbleven in maart 2024
Reactie van General Manager op 1 apr 2024
Hello Katherine,Thank you for taking the time to share your feedback.We are very happy to hear you have enjoyed your stay with us.We will be sharing your feedback regarding the Pool cleaning time with our Maintenance team to take any needed actions.Thank you!

2/10 – Ontzettend slecht

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1 nacht verbleven in maart 2024
Reactie van Management op 27 apr 2024
Hello, thank you for taking the time to share your feedback. I am very sorry to hear that your experience was not 100% satisfactory. Please feel free to contact us at the hotel if we can assist you. Thank you!

8/10 – Goed

Benson

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
4 nachten verbleven in maart 2024
Reactie van Management op 30 mrt 2024
Thank you for taking the time to share your feedback. We hope to see you next time you are in San Diego.

10/10 – Uitstekend

Christina

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Clean and nice rooms only downfall no spa
3 nachten verbleven in maart 2024
Reactie van Management op 26 mrt 2024
Thank you for taking the time to share your feedback. We hope to see you next time you are in San Diego.

8/10 – Goed

Dana-Sue

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in maart 2024
Reactie van Management op 26 mrt 2024
Thank you for taking the time to share your feedback. We hope to see you next time you are in San Diego.

10/10 – Uitstekend

Marco

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in maart 2024
Reactie van Management op 26 mrt 2024
Thank you for taking the time to share your feedback. We hope to see you next time you are in San Diego.

10/10 – Uitstekend

Sriram

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great experience
2 nachten verbleven in maart 2024
Reactie van Management op 26 mrt 2024
Thank you for taking the time to share your feedback. We hope to see you next time you are in San Diego.

10/10 – Uitstekend

Jennifer

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024
Reactie van Management op 26 mrt 2024
Thank you for taking the time to share your feedback. We hope to see you next time you are in San Diego.

10/10 – Uitstekend

Dian

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Conveniance
3 nachten verbleven in maart 2024
Reactie van Management op 20 mrt 2024
Thank you for taking the time to share your feedback. We hope to see you next time you are in San Diego.

10/10 – Uitstekend

Christine

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
3 nachten verbleven in maart 2024
Reactie van Management op 26 mrt 2024
Thank you for taking the time to share your feedback. We hope to see you next time you are in San Diego.

10/10 – Uitstekend

RUBI Rivera-

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
We came here as family 6yr old ,6mnth old and spouse. I appreciate the cost and space for 1 bd suite with kitchen. It was very clean and nice all around the premises of hotel. I appreciated getting a good night sleep since couldnt here any noise. The breakfast was delicious with unique options of lentils and rice! Plus my patrner lost his wallet in the room and they were able to find it and hold it. Thank you so much for great service and clean location!
1 nacht verbleven in maart 2024
Reactie van Management op 20 mrt 2024
Thank you for taking the time to share your feedback. We hope to see you next time you are in San Diego.

10/10 – Uitstekend

Siddhant

1 nacht verbleven in maart 2024
Reactie van Management op 8 apr 2024
Hello Siddhant, thank you for taking the time to share your feedback. We are looking forward to serving you in your next trip to San Diego

10/10 – Uitstekend

Daisy

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in februari 2024
Reactie van Management op 20 mrt 2024
Thank you for taking the time to share your feedback. We hope to see you next time you are in San Diego.

10/10 – Uitstekend

JONG SANG

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024
Reactie van Management op 20 mrt 2024
Thank you for taking the time to share your feedback. We hope to see you next time you are in San Diego.

10/10 – Uitstekend

Crystal

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great place for a family to stay… just about 30 min away from the actual city… breakfast is typical buffet style decent and convenient if you have small kids. Didn’t like that we were next to a dog/pet room due to having small kids who kept waking up at night because of the barking.
2 nachten verbleven in maart 2024
Reactie van Management op 17 mrt 2024
Thank you for taking the time to share your feedback. We hope to see you next time you are in San Diego.

8/10 – Goed

Mayur

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
.
3 nachten verbleven in maart 2024
Reactie van Management op 13 mrt 2024
Thank you for taking the time to share your feedback. We hope to see you next time you are in San Diego.

10/10 – Uitstekend

Theresa

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The rooms were updated, clean and our suite had all the amenities necessary. The staff was quick to respond to our needs.
1 nacht verbleven in maart 2024
Reactie van General Manager op 11 mrt 2024
Thank you for sharing your positive feedback! We're delighted to hear that you found our updated rooms clean and well-equipped with all the necessary amenities. Providing a comfortable and enjoyable stay for our guests is our utmost priority, and we're glad our staff was quick to respond to your needs. We hope to welcome you back again soon for another enjoyable stay!

6/10 – Redelijk

Garima

Reisde met familie
Positief: Netheid, voorzieningen
Negatief: Personeel en service
My experience at the hotel was disappointing, to say the least. The hospitality was lacking, especially when we requested warm milk for our child, only to be told they were too busy to accommodate such a simple request. As vegetarians, the food options were limited and not very satisfying. Overall, it wasn't a very kid-friendly or accommodating experience.
Reactie van General Manager op 11 mrt 2024
Hello Garima,We're truly sorry to hear about your disappointing experience at our hotel. Providing exceptional hospitality and accommodating all our guests' needs is our top priority, and it's disheartening to learn that we fell short during your stay. We apologize for the inconvenience and frustration caused by the lack of warm milk for your child and the limited vegetarian food options. Your feedback is invaluable to us, and we will address these issues internally to ensure they are promptly rectified. We sincerely hope to have the opportunity to welcome you back in the future and provide you with the exceptional experience you deserve.

10/10 – Uitstekend

Wellington

Positief: Personeel en service, staat van de accommodatie en faciliteiten
8 nachten verbleven in februari 2024
Reactie van Management op 10 mrt 2024
Thank you for taking the time to share your feedback. We hope to see you next time you are in San Diego.

10/10 – Uitstekend

Majalia

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024
Reactie van Management op 10 mrt 2024
Thank you for taking the time to share your feedback. We hope to see you next time you are in San Diego.

10/10 – Uitstekend

Diana, Heber

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Staff was awesome! Breakfast was good…will definitely stay here again!
1 nacht verbleven in maart 2024
Reactie van General Manager op 4 mrt 2024
Hello Diana,Thank you for sharing your feedback with us.Our complementary hot breakfast offered to our guests is the best way to start your day while staying with us.We hope to see you again soon.Regards

10/10 – Uitstekend

Lynette

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
This hotel is always my hotel of choice when I visit SD. The only issue was that the pillows were horrible and I didn’t sleep well at all. However, this will not deter me from staying there. Next time, bring my own pillows.
2 nachten verbleven in maart 2024
Reactie van General Manager op 4 mrt 2024
Hello Lynette,Thank you for taking the time to share your feedback.I am very sorry to hear about your experience while staying with us with the Pillows. A good night sleep is what we aim to provide for our guests.Please rest assured we have shared your feedback with our department heads to ensure any needed actions are taken.Please let us know when you plan your next trip .Regards

10/10 – Uitstekend

Rachel

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024
Reactie van Management op 5 mrt 2024
Hello Rachel,Thank you for taking the time to share your feedback. We hope to see you next time you are in San Diego.

10/10 – Uitstekend

Christopher

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Every staff member here is so friendly and helpful. This is one of the best experiences I've had in a hotel stay. Will definitely be staying here on my next trip to San Diego.
1 nacht verbleven in maart 2024
Reactie van General Manager op 4 mrt 2024
Hello Christopher,Thank you for taking the time to share your experience with us.I am very happy to hear you have enjoyed your stay with us.We hope you will give us the pleasure of serving you in your next trip to San Diego.Regards.

10/10 – Uitstekend

Stephen, Huntington Beach

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024
Reactie van Management op 5 mrt 2024
Hello Stephen,Thank you for taking the time to share your feedback. We hope to see you next time you are in San Diego.

10/10 – Uitstekend

Alejandro

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Quiet and spacious A bit dated
2 nachten verbleven in februari 2024
Reactie van General Manager op 4 mrt 2024
Hello Alejandro,Thank you for taking the time to share your experience with us!We hope you will give us the pleasure of serving you again.Thank you.