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Beoordelingen van Hilton Garden Inn San Diego - Rancho Bernardo

3 out of 5
Hilton Garden Inn San Diego - Rancho Bernardo
17240 Bernardo Center Dr, San Diego, CA

Beoordelingen

8,4

Zeer goed

Gastenscore: 10 - Uitstekend. 536 van 1002 beoordelingen" "
Gastenscore: 8 - Goed. 247 van 1002 beoordelingen" "
Gastenscore: 6 - Redelijk. 113 van 1002 beoordelingen" "
Gastenscore: 4 - Matig. 56 van 1002 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 50 van 1002 beoordelingen" "

8,8/10

Netheid

8,8/10

Personeel en service

8,0/10

Voorzieningen

8,4/10

Staat van de accommodatie en faciliteiten

8,4/10

Milieuvriendelijkheid

Beoordelingen

4/10 – Matig

Sanjiv

Reisde met familie en kleine kinderen
Negatief: Netheid, personeel en service en voorzieningen
The front desk workers were not professional at all. Was charged for parking inspite of not havibg a vehicle.
1 nacht verbleven in mei 2024

10/10 – Uitstekend

OUSSAMA

It nice and clean. No issues at all. But i think the parking should be included $15 per night is a bit high
3 nachten verbleven in mei 2024
Reactie van TC op 22 mei 2024
We thank you for your feedback. Have a great rest of your day.

8/10 – Goed

Scott

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
It was a typical Hilton
1 nacht verbleven in mei 2024
Reactie van TC op 22 mei 2024
Thank you for your review. Have an amazing rest of your day.

8/10 – Goed

Antoinette

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Great!
3 nachten verbleven in mei 2024
Reactie van Veronika Cannon op 15 mei 2024
Good afternoon Antoinette, Thank you for choosing to stay with us! We are happy to hear that you enjoyed your stay and we hope to see you again in the near future.

10/10 – Uitstekend

Julie

Positief: Netheid
1 nacht verbleven in mei 2024
Reactie van Veronika Cannon op 15 mei 2024
Good afternoon Julie, We are thrilled to hear that you had a great experience with us! We hope to see you again in the near future!

10/10 – Uitstekend

Jennifer

Positief: Netheid, personeel en service
1 nacht verbleven in mei 2024
Reactie van Veronika Cannon op 8 mei 2024
Good afternoon Jennifer, We are so happy that you enjoyed your stay with us and we hope to see you again in the near future!

10/10 – Uitstekend

Rachel

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in mei 2024
Reactie van Veronika Cannon op 8 mei 2024
Good afternoon Rachel. Thank you for choosing to stay with us. We are so happy that you enjoyed your stay with us and we hope to see again.

10/10 – Uitstekend

lisa m.

Reisde met familie
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Nice place
1 nacht verbleven in mei 2024
Reactie van Veronika Cannon op 6 mei 2024
Good evening Lisa, Thank you for choosing to stay with us. I am so happy to hear that you had a great stay and we hope to see you again in the near future!

10/10 – Uitstekend

eric, Half Moon Bay

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Great Staff
1 nacht verbleven in april 2024
Reactie van TC op 25 apr 2024
Thank you for your amazing review.

10/10 – Uitstekend

Lawrence

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great stay!!!!
12 nachten verbleven in april 2024
Reactie van TC op 25 apr 2024
Thank you for this amazing rating. Have a wonderful day.

10/10 – Uitstekend

Elif, Concord

1 nacht verbleven in april 2024
Reactie van Veronika Cannon op 15 mei 2024
Good afternoon Elif, We are so happy to hear that you had a wonderful stay with us and we hope to see you again soon.

8/10 – Goed

Robert

Reisde met partner
Positief: Personeel en service, voorzieningen
The first night our room smelled very bad. Like an animal had and accident, someone cleaned the carpet and it hadn't dried. I should have complained but I though I could get used to it. Mentioned it at the desk and was given a new room which was much better. However, in the new room the bathtub faucet continued to run. I was able to tighten to get it stopped but after housekeeping it was running again and I couldn't get it to stop. Front desk was excellent but I shouldn't have had these two problems.
3 nachten verbleven in april 2024
Reactie van TC op 25 apr 2024
Thank you for providing us with this excellent feedback. I will pass this information along to my team so we can work together to improve our guest experience.

10/10 – Uitstekend

Evan

Reisde met partner
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Good stay however receptionist wasn’t friendly at all.
1 nacht verbleven in april 2024
Reactie van TC op 25 apr 2024
Thank you for the wonderful review.

10/10 – Uitstekend

Adrian

1 nacht verbleven in april 2024
Reactie van Veronika Cannon op 15 mei 2024
Good afternoon Adrian, Thank you so much for choosing to stay with us. I am delighted to hear that you had a wonderful stay. We look forward to seeing you again in the near future.

10/10 – Uitstekend

Luisa

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Good location
1 nacht verbleven in april 2024
Reactie van Veronika Cannon op 16 apr 2024
Good afternoon Luisa, Thank you for choosing to stay with us. We are so happy you enjoyed your stay and we hope to see you again in the near future.

10/10 – Uitstekend

Marlene

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Clean and nice staff
1 nacht verbleven in maart 2024
Reactie van Veronika Cannon op 14 apr 2024
Good evening,Thank you for your kind words and we are so happy to hear you had a wonderful stay with us!

10/10 – Uitstekend

Erica, Palm Springs

2 nachten verbleven in april 2024
Reactie van Veronika Cannon op 16 apr 2024
Good afternoon, We are pleased to hear that you had a great experience with us. We hope to see you again in the near future.

10/10 – Uitstekend

Amanda

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Had a very pleasant experience there. Will stay again when in town.
3 nachten verbleven in april 2024
Reactie van Veronika Cannon op 14 apr 2024
Good evening, We are so happy to hear that you had a great stay with us! We hope you see you again in the near future.

10/10 – Uitstekend

Adam

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
No Pool area :(
1 nacht verbleven in maart 2024
Reactie van Veronika Cannon op 11 apr 2024
Good evening, Thank you so much for staying with us. We are so happy to hear that you enjoyed your experience. We hope to see you again in the near future!

8/10 – Goed

Siddhartha

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
PROs Nice property. Nice rooms. Next to a market which has many dining options, as well as convenience store, which is very convenient to have. CONs Room air conditioning was slightly more noisier than expected. Also, the walls are not that sound proof, which means even people flushing their toilets in the adjacent room can be heard. IMPROVEMENT TO THE "TOUCH": Small note to management: having a bottle of water and perhaps some other welcome kit available in the room right after check-in will be a golden touch to make the experience even better. Typically guests travel a lot to reach their hotel room. By the time they reach their room, they are tired. Upon arrival, a complimentary bottle of water would be nice to have, instead of having to venture out again to get some water.
4 nachten verbleven in april 2024
Reactie van Veronika Cannon op 14 apr 2024
Good evening, Thank you for choosing to stay with us. We understand it may be upsetting not to have complimentary water bottles during check in, but we only offer them to our Hilton Honors Silver, Gold and Diamond members.

10/10 – Uitstekend

Tiffeny

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
This place was very comfy
1 nacht verbleven in april 2024
Reactie van Veronika Cannon op 14 apr 2024
Thank you so much for choosing to stay with us. We are thrilled that you had an amazing time, and we hope to see you again in the near future!

6/10 – Redelijk

Lana

3 nachten verbleven in april 2024
Reactie van Veronika Cannon op 28 apr 2024
Good evening, Thank you for choosing to stay with us. We are sorry to hear that you had some issues with your stay. If you choose to stay with us again, we will exceed your expectations.

6/10 – Redelijk

David

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service
The air conditioner or fan ran all night long and was super loud.
1 nacht verbleven in april 2024
Reactie van TC op 5 apr 2024
We apologize for the inconvenience that this may have caused. I will pass this information along to my maintenance team so they can address this issue. Have a great rest of your day, and thank you again for your feedback.

10/10 – Uitstekend

Frederick

3 nachten verbleven in maart 2024
Reactie van TC op 25 apr 2024
Thank you for the fantastic rating.

8/10 – Goed

rashonda

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nice size room and clean.
2 nachten verbleven in maart 2024
Reactie van Veronika Cannon op 1 apr 2024
Good evening,Thank you for choosing to stay with us! We are happy to hear that you enjoyed your stay at our property and we hope to see you again in the near future.

10/10 – Uitstekend

Luis Gerardo

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Fast check in
1 nacht verbleven in maart 2024
Reactie van Veronika Cannon op 1 apr 2024
Good evening,Thank you for choosing to stay with us! We are happy to hear that you enjoyed your stay at our property and we hope to see you again in the near future.

10/10 – Uitstekend

Michelle

Reisde met familie
Positief: Voorzieningen
Perfect overnight stay in San D. Beautiful, easy to find property right off of the freeway. Customer service was superb. Josie was incredible at check-in upon arrival. Josie was knowledgeable and accommodating. Parking was easy. Room was clean. Towels and comforters very clean and bright white! That’s something I always look for. Manuel and Tino were very friendly and hospitable during breakfast. Food was good!
1 nacht verbleven in maart 2024
Reactie van Veronika Cannon op 1 apr 2024
Good evening, Thank you so much for your kind words. I will definitely pass along the message to Josie, Manuel and Tino for how they made your stay incredible. We look forward to seeing you again in the near future!

8/10 – Goed

Willian

Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
They need to communicate to the customer the cost of parking, because it is not free, they never told us how much it cost per day.
3 nachten verbleven in maart 2024
Reactie van Veronika Cannon op 1 apr 2024
Good evening, Thank you for choosing to stay at our property with us. I will communicate to our front desk staff to verbally communicate the parking charges to our guests at check in so we can improve. We do post directly on Expedia about our parking charges. If you have any other questions, please feel free to reach out at 858-676-1660.

10/10 – Uitstekend

Cierra

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
It was quite nice.
2 nachten verbleven in maart 2024
Reactie van TC op 28 mrt 2024
We would like to thank you for your positive review. Have a great rest of your day.

10/10 – Uitstekend

Mireya

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024
Reactie van TC op 28 mrt 2024
Thank you for the awesome rating. Have a great day!

10/10 – Uitstekend

amit

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Great value
1 nacht verbleven in maart 2024
Reactie van TC op 28 mrt 2024
Thank you very much for the high rating. We hope to see you back on property sometime in the near future.

10/10 – Uitstekend

Richard

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Very clean and nice property
2 nachten verbleven in maart 2024
Reactie van TC op 28 mrt 2024
We would like to thank you for your positive review. Have a great day and we hope to see you again sometime in the near future.

10/10 – Uitstekend

MARGARITA

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
I really loved it!
1 nacht verbleven in maart 2024
Reactie van TC op 28 mrt 2024
We would really love to have you back again! Thank you so much for your generous review. Have a wonderful rest of your day!

10/10 – Uitstekend

José

Reisde met partner
Positief: Personeel en service, staat van de accommodatie en faciliteiten
Staff have a very good costumer service
1 nacht verbleven in maart 2024
Reactie van TC op 28 mrt 2024
This is excellent news. I will pass your kind words to our staff. Thanks again, and we hope to see you again sometime soon.

8/10 – Goed

Alyssa

Positief: Netheid, personeel en service
1 nacht verbleven in maart 2024
Reactie van Veronika Cannon op 21 mrt 2024
Good afternoon, Thank you for choosing to stay with us. We are so happy you enjoyed your time and we look forward to seeing you again in the near future.

10/10 – Uitstekend

John P, Oceanside

Positief: Personeel en service, staat van de accommodatie en faciliteiten
2 nachten verbleven in maart 2024
Reactie van TC op 28 mrt 2024
We thank you for your excellent rating!

8/10 – Goed

James

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
3 nachten verbleven in maart 2024
Reactie van Veronika Cannon op 21 mrt 2024
Good afternoon, Thank you for choosing to stay with us! We are glad that you enjoyed your stay.

10/10 – Uitstekend

Lourdes

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I just want to thank you for the wonderful
Reactie van Veronika Cannon op 21 mrt 2024
Good afternoon, Thank you for choosing to stay at our property! We are happy to hear that you enjoyed your stay and we look forward to seeing you again in the near future.

10/10 – Uitstekend

Nikki

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
clean, easy check in process, staff was great
1 nacht verbleven in maart 2024
Reactie van TC op 11 mrt 2024
We appreciate your business and your response. Have a wonderful day!

10/10 – Uitstekend

Nancy

1 nacht verbleven in maart 2024
Reactie van Veronika Cannon op 1 apr 2024
Good evening,Thank you for choosing to stay with us! We are happy to hear that you enjoyed your stay at our property and we hope to see you again in the near future.

8/10 – Goed

Shelly

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Absolutely beautiful hotel! Our room was clean and comfortable beds. My only complaint is we were woken up to the trash man picking up the trash bin and that wasn't a big deal but for almost an hour he was training someone picking up the bin, putting it down. I could hear everything! Really noisy
1 nacht verbleven in maart 2024
Reactie van TC op 11 mrt 2024
Thank you for your feedback. I apologize for the inconvenience of having to listen to the trash pick up. We hope you have an excellent rest of your day.Thank you.

10/10 – Uitstekend

Chun

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
very quit and clean, good service too.
1 nacht verbleven in februari 2024
Reactie van TC op 11 mrt 2024
Thank you for your response. We hope to see you again sometime soon.

10/10 – Uitstekend

Lucianna

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Good property location for our purposes of visiting family. It is about 30 minutes from downtown activities and events, but not a difficult travel. We were unhappy with our room initially, but the staff were great and placed us in a room that completely met our needs. There is a great bar/bartender in the lounge, and their dinner and breakfast offerings are excellent. It makes the stay very conenient and enjoyable.
3 nachten verbleven in februari 2024
Reactie van TC op 29 feb 2024
Thank you very much for your feedback. I am glad we were able to provide you with a great experience. We look forward to seeing you again sometime in the near future.

10/10 – Uitstekend

Clara

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in februari 2024
Reactie van Veronika Cannon op 26 feb 2024
Good evening, Thank you so much for your kind review! We are so happy that you had a wonderful stay with us and we hope to see you again soon in the near future.

6/10 – Redelijk

Robert

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Dont like that they charge $15 pet night to park in a public parking lot that is also used by Kaiser Medical
2 nachten verbleven in februari 2024
Reactie van TC op 26 feb 2024
Thank you for your feedback. Our hotel is located next to the Kaiser Medical Center, and we share the same parking lot.

10/10 – Uitstekend

Varad

3 nachten verbleven in februari 2024
Reactie van TC op 26 feb 2024
We appreciate your business and feedback. We hope you have a wonderful rest of your day.

10/10 – Uitstekend

Jayme

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Spacious rooms, pool and hot tub were great, friendly staff. Great location.
2 nachten verbleven in februari 2024
Reactie van Veronika Cannon op 22 feb 2024
Thank you so much for the kind review! We look forward to seeing you again in the near future.

10/10 – Uitstekend

Michael

1 nacht verbleven in januari 2024
Reactie van Veronika Cannon op 22 feb 2024
Thank you for the kind review! We look forward to seeing you again in the near future.

10/10 – Uitstekend

Chris

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Nice place!
Amazing place to stay the only issue I had was that I paid for my room through Expedia and payment was processed and when I check in they didn’t accept the same card I had paid with. It was 2 am and had heavy luggage and just wanted to crash, about a 10 minute inconvenience but overall 5 stars!
1 nacht verbleven in februari 2024
Reactie van Veronika Cannon op 22 feb 2024
Thank you so much for choosing to stay with us! I am so happy you enjoyed your stay. We look forward to seeing you again.

6/10 – Redelijk

Mary Ann D.

2 nachten verbleven in februari 2024
Reactie van TC op 28 mrt 2024
Thank you very much for your rating. Have a great day!