3 buitenzwembaden, parasols voor strand/zwembad

Beoordelingen van Sheraton San Diego Hotel and Marina

4 out of 5
Sheraton San Diego Hotel and Marina
1380 Harbor Island Dr, San Diego, CA

Beoordelingen

7,8

Goed

Gastenscore: 10 - Uitstekend. 1033 van 2244 beoordelingen" "
Gastenscore: 8 - Goed. 463 van 2244 beoordelingen" "
Gastenscore: 6 - Redelijk. 304 van 2244 beoordelingen" "
Gastenscore: 4 - Matig. 228 van 2244 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 216 van 2244 beoordelingen" "

8,4/10

Netheid

8,2/10

Personeel en service

7,8/10

Voorzieningen

7,8/10

Staat van de accommodatie en faciliteiten

8,2/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

Jamie

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Gorgeous hotel, stunning views, great prices, excellent service.
1 nacht verbleven in april 2024

10/10 – Uitstekend

Lenworth

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Amazing location!
3 nachten verbleven in maart 2024

6/10 – Redelijk

Sue

Reisde met familie
Positief: Netheid
We were disappointed to find that this hotel is getting old and run down. We arrived and found that one of the beds in our room was made with 1/2 of a sheet. This bed had sheet across the upper half of the bed, and none at the bottom. We advised the front desk. When I asked to see if the sheet had been changed, I was told that housekeeping said there was no issue with the sheets. Obviously someone is not doing their job.
1 nacht verbleven in april 2024

6/10 – Redelijk

Glen

Reisde met familie
Positief: Staat van de accommodatie en faciliteiten
very poor options for eating
1 nacht verbleven in april 2024
Reactie van Sean Clancy op 23 apr 2024
Hi Glen, thank you for taking the time to leave a review. We understand your frustration and will be taking this feedback into consideration. The property is currently undergoing a major renovation and we would be delighted to welcome you back soon to see the completed transformation.

10/10 – Uitstekend

Melinda

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van Sean Clancy op 23 apr 2024
Hi Melinda, thank you for taking the time to leave a review. We are pleased to hear that you had an exceptional stay and look forward to welcoming you back to San Diego soon.

10/10 – Uitstekend

Samuel

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Had an amazing time while we were on tour here. Great place to stay!!
1 nacht verbleven in april 2024
Reactie van Sean Clancy op 23 apr 2024
Hi Samuel, thank you for taking the time to leave a review. We are pleased to hear that you had an excellent stay in San Diego and look forward to welcoming you back soon. It was a pleasure to host you.

8/10 – Goed

Ali

Zakenreiziger, Reisde met familie
Positief: Netheid, personeel en service en voorzieningen
I stayed in Bay tower. It appears that the rooms need some remodeling, painting a.d upgrade.
1 nacht verbleven in april 2024
Reactie van Sean Clancy op 22 apr 2024
Hi Ali, thank you for taking the time to leave a review. We understand your frustration and will be taking this feedback into consideration. It was a pleasure to host you and we hope to welcome you back to San Diego soon.

10/10 – Uitstekend

Lisa

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Beautuful hotel!
1 nacht verbleven in april 2024
Reactie van Sean Clancy op 23 apr 2024
Hi Lisa, thank you for choosing to stay at the Sheraton San Diego Hotel & Marina. We are thrilled to hear that you enjoyed the property and look forward to welcoming you back again soon. It was a pleasure to have you as a guest.

2/10 – Ontzettend slecht

Artashes

Reisde met familie
Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Parking for hotel guests should be free
1 nacht verbleven in april 2024
Reactie van Sean Clancy op 22 apr 2024
Hi Artashes, thank you for taking the time to leave a review. We understand your frustration and will be taking this feedback into consideration for the future. We hope to regain your trust and welcome you back soon by providing an exceptional experience.

10/10 – Uitstekend

Michael

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
View
1 nacht verbleven in april 2024
Reactie van Sean Clancy op 22 apr 2024
Hi Michael, thank you for taking the time to leave a review. We are pleased to hear that you had an exceptional stay and look forward to welcoming you back to San Diego soon.

8/10 – Goed

Daniel

Zakenreiziger, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Of course the location is beautiful and restful to the eye. My only complain is that I felt almost $500 for one night was a bit rich when a breakfast wasn't even provided.
1 nacht verbleven in april 2024
Reactie van Sean Clancy op 16 apr 2024
Hi Daniel, thank you for taking the time to leave a review. We are pleased to hear that you enjoyed the property's beautiful location and had an excellent stay. We understand your frustration and will be taking this feedback into consideration for the future. It was a pleasure to have you as a guest and we look forward to welcoming you back to San Diego soon.

10/10 – Uitstekend

Erin

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nice views of the marina, close to airport but quiet
2 nachten verbleven in april 2024
Reactie van Sean Clancy op 15 apr 2024
Hi Erin, thank you for taking the time to leave a review. We are thrilled to hear that you enjoyed the property's stunning views of the Marina and close proximity to the airport. It was a pleasure to have you as a guest and we look forward to welcoming you back again soon.

10/10 – Uitstekend

Junchen, Concord

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great
2 nachten verbleven in april 2024
Reactie van Sean Clancy op 15 apr 2024
Hi Junchen, thank you for taking the time to leave a review. We are delighted to hear that you had an excellent stay and look forward to welcoming you back to San Diego in the future.

10/10 – Uitstekend

Andrew

Excellent ribeye steak dinner. Servers were fantastic. Bar was under stocked. Hotel was pricy but worth it.
1 nacht verbleven in april 2024
Reactie van Sean Clancy op 15 apr 2024
Hi Andrew, thank you for taking the time to leave a review. We are pleased to hear that you enjoyed the hotel's newly renovated restaurant and greatly appreciate your feedback. It was a pleasure to host you and we look forward to welcoming you back to San Diego soon.

6/10 – Redelijk

Christine

Reisde met familie
Positief: Netheid
Negatief: Staat van de accommodatie en faciliteiten
Nothing unique about the property. The check-in area looks run down and is not the best first impression. The check-in person was the best part of the stay. The bed was so tall it should have come with steps. I never thought toilet seats could be uncomfortable, but Sheraton definitely found them. The check-out person should give out the card needed to get out of the parking lot instead of making guests walk all the way back. Poor service.
1 nacht verbleven in april 2024
Reactie van Sean Clancy op 15 apr 2024
Hi Christine, thank you for taking the time to leave a review. We are disappointed to hear that your stay did not exceed your expectations and will be taking this feedback into consideration. The property is currently undergoing a major renovation and we would be delighted to welcome you back soon to see the completed transformation.

10/10 – Uitstekend

Kevin

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Property was great, construction not so much.
1 nacht verbleven in april 2024
Reactie van Iris Chen op 13 apr 2024
Thank you, Kevin, for your feedback! We're glad you enjoyed your stay overall. We apologize for any inconvenience caused by the construction. Your satisfaction is important to us, and we appreciate your understanding. We hope to welcome you back for an even better experience in the future.

6/10 – Redelijk

Dan

Reisde met familie
Positief: Netheid, staat van de accommodatie en faciliteiten
Negatief: Voorzieningen
The Restaurant at the bay tower was sub par.
1 nacht verbleven in april 2024
Reactie van Sean Clancy op 12 apr 2024
Hi Dan, thank you for taking the time to leave a review. We are disappointed to hear that your stay did not exceed your expectations and will be taking this feedback into consideration for the future. We hope to welcome you back to San Diego soon to see the completed transformation of the property.

10/10 – Uitstekend

Michael

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Staff was very friendly and helpful during our stay. The bellman actually walked into the parking lot and offered to help us with our bags. That was something I had never had done before.
1 nacht verbleven in april 2024
Reactie van Iris Chen op 27 apr 2024
Thank you, Michael, for your positive review! We're delighted you found our staff friendly and helpful. It's wonderful to hear about the exceptional service provided by our bellman. Your satisfaction is our priority, and we look forward to welcoming you back for another memorable stay.

10/10 – Uitstekend

Debra

Positief: Voorzieningen, staat van de accommodatie en faciliteiten
I was treated so well!!! Kindness, and professional service rolled into one. This hotel helped me feel there is still awesome customer service in this world!!! A FAR difference with the last “5” star hotel I was at!! Thank You!!! Deb
1 nacht verbleven in april 2024
Reactie van Sean Clancy op 12 apr 2024
Hi Deb, thank you for taking the time to leave a review. We are pleased to hear that your stay exceeded your expectations and that you experienced excellent guest service. It was a pleasure to have you as a guest and we look forward to welcoming you back again soon.

8/10 – Goed

Lori, San Jose

Reisde met familie
Positief: Netheid, personeel en service
It was ok for the price but under construction and it was not mentioned beforehand. Pool is not available either.
1 nacht verbleven in april 2024
Reactie van Sean Clancy op 11 apr 2024
Hi Lori, thank you for taking the time to leave a review. We understand your frustration and will be taking this feedback into consideration. We hope to welcome you back to San Diego soon to see the completed transformation of the property.

8/10 – Goed

Ushangi

Positief: Netheid, staat van de accommodatie en faciliteiten
Negatief: Personeel en service, voorzieningen
all good
1 nacht verbleven in april 2024
Reactie van Sean Clancy op 11 apr 2024
Hi Ushangi, thank you for taking the time to leave a review. We are delighted to hear that you had an excellent visit and look forward to your next stay with us.

10/10 – Uitstekend

Victor

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Hotel still under renovation but rest of it is excellent and outstanding ! We will come back again .
2 nachten verbleven in maart 2024
Reactie van Sean Clancy op 11 apr 2024
Hi Victor, thank you for choosing to stay at the Sheraton San Diego Hotel & Marina. We are thrilled to hear that your stay exceeded your expectations and would be delighted to welcome you back soon to see the completed transformation of the property.

8/10 – Goed

Lorenza

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Ok checking service
1 nacht verbleven in april 2024
Reactie van Sean Clancy op 11 apr 2024
Hi Lorenza, thank you for taking the time to review your stay with us. We are pleased to hear that you had an excellent visit and will be taking this feedback into consideration for the future. We look forward to welcoming you back to San Diego soon.

10/10 – Uitstekend

Timothy, CLARKDALE

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
A beautiful property with very nice amenities. Well kept, clean and comfortable. Next time, hoping to have more time to enjoy all that it offers.
1 nacht verbleven in april 2024
Reactie van Sean Clancy op 10 apr 2024
Hi Timothy, thank you for taking the time to leave a review. We are thrilled to hear that you enjoyed the property and greatly appreciate your feedback. It was a pleasure to have you as a guest and we look forward to welcoming you back to San Diego soon.

10/10 – Uitstekend

Hayley

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We loved our stay at the Sheraton. Both properties are beautful. Upon arrival we realized we went to the wrong tower. The staff was very accomadating and understanding. They offered us many options to accommodate us and held our bags for us and even brought them over to the other tower. We thought we were going to have to walk to the other tower, totally fine 5min walk, but they offered to bring us with the golf cart along with our bags. What a nice surprise. Everyone was very nice and professional. The property eas pretty much close to everything or a 10 min drive. We will definitely stay again
2 nachten verbleven in april 2024
Reactie van Sean Clancy op 9 apr 2024
Hi Hayley, thank you for taking the time to leave a review. We are delighted to hear that you experienced exceptional guest service and enjoyed the property's central location. It was a pleasure to host you and we look forward to your next stay with us.

8/10 – Goed

Donna

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024
Reactie van Sean Clancy op 9 apr 2024
Hi Donna, thank you for taking the time to leave a review. We are pleased to hear that you had an excellent visit and greatly appreciate your feedback. It was a pleasure to host you and we look forward to welcoming you back to San Diego soon.

10/10 – Uitstekend

Brenda

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024
Reactie van Sean Clancy op 8 apr 2024
Hi Brenda, thank you for taking the time to leave a review. We are pleased to hear that you had an excellent stay in San Diego and look forward to welcoming you back again soon. It was a pleasure to have you as a guest.

10/10 – Uitstekend

Lucerito

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Staff was so friendly and welcoming, the halls smelled fresh, clean, vibrant so did the rooms.
1 nacht verbleven in januari 2024
Reactie van Sean Clancy op 8 apr 2024
Hi Lucerito, thank you for taking the time to leave a review. We are thrilled to hear that your stay exceeded your expectations and look forward to welcoming you back to San Diego soon.

10/10 – Uitstekend

Karen, Las vegas

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Staff were great. Some parts of property slightly dated but appears to be under renovations. I had no issues or complaints during my stay.
3 nachten verbleven in april 2024
Reactie van Iris Chen op 5 apr 2024
Thank you, Karen, for your kind words! We're delighted you enjoyed the interaction with our staff. We greatly appreciate your understanding regarding the property's renovations. Your satisfaction is our priority, and we look forward to welcoming you back for another wonderful stay!

10/10 – Uitstekend

Gohar

Reisde met familie en kleine kinderen
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
I like this hotel
1 nacht verbleven in april 2024

10/10 – Uitstekend

Alba

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
This hotel was great! Very clean! Hospitality was amazing!
1 nacht verbleven in april 2024
Reactie van Sean Clancy op 5 apr 2024
Hi Alba, thank you for taking the time to leave a review. We are pleased to hear that you had an excellent stay and experienced exceptional guest service. We greatly appreciate the positive feedback and look forward to welcoming you back to San Diego soon.

10/10 – Uitstekend

Armida

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Todo bien!!
1 nacht verbleven in maart 2024
Reactie van Sean Clancy op 4 apr 2024
Hi Armida, thank you for taking the time to leave a review. We are pleased to hear that you had an excellent visit and look forward to welcoming you back to San Diego soon. It was a pleasure to have you as a guest.

10/10 – Uitstekend

Raffaello

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024
Reactie van Sean Clancy op 5 apr 2024
Hi Raffaello, thank you for taking the time to leave a review. We are delighted to hear that you had an excellent time in San Diego and look forward to welcoming you back soon. It was a pleasure to have you as a guest.

8/10 – Goed

Linda

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The staff was very friendly. Nice pool and the rooms were clean. The onsite dining is nice but a bit pricey.
1 nacht verbleven in april 2024
Reactie van Sean Clancy op 4 apr 2024
Hi Linda, thank you for taking the time to leave a review. We are pleased to hear that you enjoyed your stay and experienced exceptional guest service. We greatly appreciate your feedback and will be taking it into consideration for the future. It was a pleasure to host you and we look forward to welcoming you back to San Diego soon.

2/10 – Ontzettend slecht

Nikolay

Zakenreiziger
Positief: Netheid
Negatief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Absolutely the most horrible experience with Sheraton in my life so far. I stayed in Marina Tower last week.The hotel is under some remodeling. No swimming pools, only one overpriced restaurant, remodeling noise starts at about 7 am. I think this actually could be a nice place to stay, but not at this time. Nikolay
3 nachten verbleven in maart 2024
Reactie van Sean Clancy op 2 apr 2024
Hi Nikolay, thank you for taking the time to leave a review. We understand your frustration and will be taking this feedback into consideration for the future. We would be delighted to welcome you back soon to see the completed transformation of the property and provide an exceptional guest experience.

8/10 – Goed

Rachel

Positief: Personeel en service
1 nacht verbleven in maart 2024
Reactie van Sean Clancy op 1 apr 2024
Hi Rachel, thank you for taking the time to leave a review. We are pleased to hear that you had an excellent stay and look forward to welcoming you back to San Diego soon.

10/10 – Uitstekend

Alka, edmonton

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
As a Sheraton always is , PERFECT
1 nacht verbleven in maart 2024
Reactie van Sean Clancy op 1 apr 2024
Hi Alka, thank you for choosing to stay at the Sheraton San Diego Hotel & Marina. We are thrilled to hear that you had an excellent visit and greatly appreciate the positive feedback. It was a pleasure to host you and we hope to welcome you back again soon.

10/10 – Uitstekend

Pamela J

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
All great here but didn't like having to pay $49 per night to park in hotel parking lot. At $200 per night you would think parking is included.
2 nachten verbleven in maart 2024
Reactie van Iris Chen op 30 mrt 2024
Thank you, Pamela, for your valuable insights. We're glad to hear that overall you enjoyed your stay. Your feedback regarding parking fees is noted. We aim to provide value-added services and appreciate your input as we continually enhance our guest experience. We look forward to hosting you again soon!

10/10 – Uitstekend

Alyssa

2 nachten verbleven in maart 2024
Reactie van Sean Clancy op 19 apr 2024
Hi Alyssa, thank you for taking the time to leave a review. We are thrilled to hear that your stay exceeded your expectations and look forward to welcoming you back to San Diego soon.

10/10 – Uitstekend

Marie

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Close to airport with shuttle, nice room, nice choices at restaurant and open late
1 nacht verbleven in maart 2024
Reactie van Iris Chen op 30 mrt 2024
Thank you, Marie, for your wonderful review! We're delighted to hear that you enjoyed our airport services, room, and dining options. We appreciate your kind words and hope to welcome you back soon!

10/10 – Uitstekend

Rachel

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
After a few days of vacationing this property was by far the cleanest and comfortable, felt like home.
1 nacht verbleven in maart 2024
Reactie van Iris Chen op 30 mrt 2024
Thank you, Rachel, for your amazing review! We're delighted to hear that your stay with us was pleasant and home-like. We strive to provide our guests with the best experience possible and are thrilled to have exceeded your expectations.

10/10 – Uitstekend

Bernardo

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Excellent
5 nachten verbleven in maart 2024
Reactie van Sean Clancy op 11 apr 2024
Hi Bernardo, thank you for taking the time to leave a review. We are pleased to hear that you had an excellent stay and look forward to welcoming you back to San Diego soon.

6/10 – Redelijk

Scott

Reisde met familie
Positief: Netheid, staat van de accommodatie en faciliteiten
Negatief: Personeel en service
Front desk person gave us the wrong room and then was rude when asked to give us the correct room. Also happened to several others traveling with us with their rooms too.
1 nacht verbleven in maart 2024
Reactie van Sean Clancy op 29 mrt 2024
Hi Scott, thank you for taking the time to leave a review. We understand your frustration and will be bringing this feedback to our staff's attention to improve the guest experience. We hope to regain your trust and welcome you back to San Diego soon by providing an exceptional stay.

4/10 – Matig

Joshua

Reisde met familie
Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
FALSE ADVERTISEMENT. When booking the room, it showed a pic of modern, newly done rooms but when arriving, room was old and outdated. Not what was shown when booking the rooms. Wouldn’t stay here again, felt dirty.
1 nacht verbleven in maart 2024
Reactie van Iris Chen op 29 mrt 2024
Dear Joshua,We sincerely apologize for the confusion regarding the room presentation. We strive to accurately depict our accommodations online. We regret that the room didn't meet your expectations. We will continue to improve platform representation of our rooms. We hope you will reconsider and revisit us, allowing us the opportunity to deliver a more fulfilling experience.Warm Regards,Sheraton San Diego Hotel & Marina

6/10 – Redelijk

kenneth

Stay was fine. When I checked in I was told to take elevator to 4th floor, cross the hall to north elevators and then go to 2nd floor to get to my room. After 45 minutes trying to find my room I asked an employee who informed me it was in the other tower 3 parking lots away. Other than that the stay was fine
1 nacht verbleven in maart 2024
Reactie van Sean Clancy op 28 mrt 2024
Hi Kenneth, thank you for taking the time to leave a review. We understand your frustration and will be taking this feedback into consideration for the future. The property is currently undergoing a major renovation and we would be delighted to welcome you back soon to see the completed transformation.

10/10 – Uitstekend

Kenneth

1 nacht verbleven in maart 2024
Reactie van Sean Clancy op 16 apr 2024
Hi Kenneth, thank you for choosing to stay at the Sheraton San Diego Hotel & Marina. We are thrilled to hear that your stay exceeded your expectations and look forward to welcoming you back again soon.

2/10 – Ontzettend slecht

Cesar

Reisde met familie
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
This property is under construction. Extra feels for parking.
2 nachten verbleven in maart 2024
Reactie van Sean Clancy op 27 mrt 2024
Hi Cesar, thank you for taking the time to leave a review. We greatly appreciate your feedback and would be delighted to welcome you back soon to see the completed transformation of the property.

4/10 – Matig

Carolyn

Reisde met partner
Positief: Personeel en service, staat van de accommodatie en faciliteiten
Negatief: Voorzieningen
Upon checking in, we were sent to the wrong room and had to pack up our things and switch to a room that no later than an hour later a service man came nocking on our door saying the room needed repairs. Then the morning after the first night, we woke up to no running water. This was a major inconvenience and extremely stressful as we could not get ready for an important meeting that day. Everything else was fine. But not having water, even if out of management's control, for a third of the stay was unacceptable and troublesome.
3 nachten verbleven in maart 2024
Reactie van Iris Chen op 27 mrt 2024
Dear Carolyn,We deeply regret the inconvenience you experienced during your stay. Please accept our sincerest apologies for the error in room assignment and subsequent maintenance issues. We understand the frustration caused by the water outage, especially during your important meeting. Your feedback is invaluable, and we're committed to improving our services to prevent such occurrences in the future. Despite these challenges, we're grateful for your acknowledgment of other aspects of your stay. We hope to welcome you back to exceed your expectation in the future.Warm Regards,Sheraton San Diego hotel & Marina

6/10 – Redelijk

Frances

Reisde met familie
Unfortunately for us the pool and grounds were being renovated so we had to go over to the sister hotel to swim. Not ideal. Staff were great! Location so close to the airport was perfect.
3 nachten verbleven in maart 2024
Reactie van Sean Clancy op 26 mrt 2024
Hi Frances, thank you for taking the time to leave a review. We greatly appreciate your feedback and are thrilled to hear that you experienced exceptional guest service and enjoyed the property's central location. It was a pleasure to host you and we would be delighted to welcome you back to San Diego soon to see the completed transformation of the hotel.

2/10 – Ontzettend slecht

Jillian

Positief: Netheid
Negatief: Personeel en service, voorzieningen
It took me over 30 minutes to check in. As the room I booked was not the room I was given at first. Going back down to the front desk, they then gave me the room I originally booked with a king size bed. The new room I received is something that you have to go outside of the hotel to access, it is even at a lower level than the parking lot. The parking lot is my balcony view, I am actually staring up at the parking lot as my room sits lower than ground level…Because of this, the room smells very musty. And I cannot forget the only reason I am here is on a staycation, I live less than 10 minutes from this hotel. I booked this stay for a relaxing trip to enjoy the hot tub and the pool as they looked great in the pictures. Upon check-in I am told that the hot tub and the pool in this building does not work. I have to go outside of the hotel and wait for some little trolley car to pick me up and take me to the other side/Other building of the hotel to use their pool and hot tub as only one side is functioning. I wish I would’ve booked a different hotel in the downtown gaslamp area instead.
1 nacht verbleven in maart 2024
Reactie van Sean Clancy op 26 mrt 2024
Hi Jillian, thank you for sharing your feedback. We truly appreciate your time and the opportunity to address your concerns. Your input is invaluable to us, and we will promptly address it with our team to enhance our guest service for the future. We are committed to regaining your trust and look forward to welcoming you back to experience the fully transformed property. Should you have any further questions or concerns, please feel free to contact our Front Desk at any time.