Staff were very friendly and professional but felt like my Asian family. :) The lobby, hallways and my room were clean, shelves a little dusty. They changed my bedding and towels every other day. NO ROOM MICROWAVE OR MINI FRIDGE. You’ll need to go downstairs to a basement to heat food. Bring napkins and tupperware. Rooms have carpet. I stayed about 4-5 days. The tv is small. Very basic cable and with fuzzy static. I was also given a portable heater as it’s chilly at night and early mornings. About a 1/2 mi walk to Montgomery BART. This is Chinatown the area gets quiet and ghosted after 8pm. Lots of cash only and extra fees (use of atm cards, foods orders over $25) at the restaurants. I stayed 4-5 days.