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Beoordelingen van Hilton San Francisco Airport Bayfront

4 out of 5
Hilton San Francisco Airport Bayfront
600 Airport Blvd, Burlingame, CA

Beoordelingen

8,2

Zeer goed

Gastenscore: 10 - Uitstekend. 1042 van 2110 beoordelingen" "
Gastenscore: 8 - Goed. 552 van 2110 beoordelingen" "
Gastenscore: 6 - Redelijk. 259 van 2110 beoordelingen" "
Gastenscore: 4 - Matig. 141 van 2110 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 116 van 2110 beoordelingen" "

8,6/10

Netheid

8,6/10

Personeel en service

7,8/10

Voorzieningen

8,2/10

Staat van de accommodatie en faciliteiten

8,2/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

Himradj

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in mei 2023
Reactie van GM op 31 mei 2023
Thank you for taking the time to rate your stay. We are thrilled to know you enjoyed your time with us.We hope to see you again soon.Regards,John C. Kellites / General Manager

8/10 – Goed

Yong, Los Angeles

Positief: Personeel en service, voorzieningen
Fresh air and views
2 nachten verbleven in april 2024
Reactie van Hilton Airport Bayfront op 27 apr 2024
Thank you for your visit. We appreciate your feedback!

10/10 – Uitstekend

Gokaldas

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We were at the property only for overnight. Everything just perfectly worked out, airport shuttle, restaurant, small breakfast shop. the propryt was clean and conviniently located.
1 nacht verbleven in april 2024
Reactie van Hilton Airport Bayfront op 27 apr 2024
Thank you for your visit. We appreciate your feedback!

8/10 – Goed

Yi-Hsin

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
5 nachten verbleven in april 2024
Reactie van GM op 26 apr 2024
Thank you for taking the time to rate your stay with us. It is wonderful to know you enjoyed your experience. We will continue to work very hard to ensure all our guests leave feeling they had an experience warranting a 5 rating.We hope to see you again soon.Regards,John C. Kellites / General Manager

8/10 – Goed

Ramana reddy, La Mirada

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Airport shuttle very convenient. Room was very comfortable clean . Staff very friendly and helpful. Restaurant breakfast adequate. Overall a very good hotel.
1 nacht verbleven in april 2024
Reactie van GM op 24 apr 2024
Thank you for sharing your stay experience. It is wonderful to know we were able to impress you with our service and cleanliness. We hope you come back to see us again soon. Regards,John C. Kellites / General Manager

4/10 – Matig

Raymond

Reisde met partner
Positief: Personeel en service
The A/C in the room sounded like an old Chevy engine and my wife couldn’t sleep all night. Smoke detector or something was flashing like a strobe light too. There was a long black wirery hair in the shower. The bed and pillows were comfortable though.
1 nacht verbleven in april 2024
Reactie van Hilton Airport Bayfront op 23 apr 2024
Thank you for your feedback. We are sorry that we did not meet your expectations and will work hard to address the concerns that you reported.

6/10 – Redelijk

Jeffrey

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The wind kept us awake most of the night! Very loud and howling. Sounded like a window wasn’t sealed properly! Only got a few hours sleep but we’ll survive. We won’t be back! Staff is very friendly and accommodating! I’m sure they would’ve changed our room if we would’ve asked!
1 nacht verbleven in april 2024
Reactie van Hilton Airport Bayfront op 23 apr 2024
Thank you for sharing feedback from your visit. Please accept our apologies that you were disturbed by the noise. We would have been happy to assist with changing rooms.

2/10 – Ontzettend slecht

Ibtisam

1 nacht verbleven in maart 2024
Reactie van GM op 24 apr 2024
Thank you for taking the time to rate your stay with us. We are terribly sorry you did not have an exceptional experience. We will continue to work very hard to ensure all our guests leave feeling they had an experience worthy of a 5 star rating.We hope you will give us another opportunity to redeem ourselves.Regards,John C. Kellites / General Manager

10/10 – Uitstekend

Lynda

Positief: Netheid
1 nacht verbleven in april 2024
Reactie van Hilton Airport Bayfront op 23 apr 2024
Thank you for your visit. We appreciate your feedback!

10/10 – Uitstekend

Tima

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I need to spend the night close to the airport, and the hotel has an excellent location for accommodation. Staff friendly and welcoming.
1 nacht verbleven in april 2024
Reactie van Hilton San Francisco Airport Bayfront op 21 apr 2024
Thank you for your visit. We appreciate your feedback!

10/10 – Uitstekend

Laurie, Kanata

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great location to airport, friendly helpful staff, we only did a short stay. Would book this location again in the future.
1 nacht verbleven in april 2024
Reactie van Hilton Airport Bayfront op 20 apr 2024
Thank you for your visit. We appreciate your feedback!

10/10 – Uitstekend

Kerin

Positief: Staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van Hilton Airport Bayfront op 20 apr 2024
Thank you for your visit. We appreciate your feedback!

10/10 – Uitstekend

Spencer

Good
1 nacht verbleven in april 2024
Reactie van Teena op 19 apr 2024
Thank you for your feedback, Hope to see you again soon!

10/10 – Uitstekend

Valerie

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
It was a quiet stay and a good night’s sleep.
1 nacht verbleven in april 2024
Reactie van Teena op 19 apr 2024
Wonderful! We appreciate your feedback and hope to see you again soon.

10/10 – Uitstekend

Cheryl

Positief: Staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van Teena op 19 apr 2024
Thank you so much for your feedback

10/10 – Uitstekend

Mark

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van Teena op 17 apr 2024
Thank you for your feedback. We really appreciate it.

10/10 – Uitstekend

Emily

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van Hilton Airport Bayfront op 15 apr 2024
Thank you for your visit. We appreciate your feedback!

4/10 – Matig

Pete

Positief: Personeel en service
It was noisy. A lot of noise from the rooftop HVAC system which made it difficult to sleep.
1 nacht verbleven in april 2024
Reactie van GM op 12 apr 2024
Thank you for your comments regarding your stay with us. I am sorry we did not leave you with a better impression of our hotel. It is our goal that all our guests leave us feeling we are one of the best hotel experiences they have ever had. Noise issues are very rare for us and I would like to apologize for the inconvenience you experienced during both your stays.We hope to welcome you back again soon.Regards,John C. Kellites / General Manager

10/10 – Uitstekend

Martin

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van Teena op 11 apr 2024
Thank you for taking the time to submit feeback. We are so glad you enjoyed your stay.

8/10 – Goed

Chioma

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
I liked the view
1 nacht verbleven in april 2024
Reactie van GM op 9 apr 2024
I would like to begin by thanking you for sharing your experience with us. Your feedback is greatly appreciated and will help us to continue improving our service levels.Thank you for pointing out our wonderful location. Being just a stone’s throw away from the Bay we have the benefit of some amazing views from our guestrooms as well as easy access to the beautiful walking/jogging trail situated along the Bays edge.I hope you have an opportunity to come back and see us again soon. Regards,John C. Kellites / General Manager

10/10 – Uitstekend

Chetna

1 nacht verbleven in maart 2024
Reactie van Hilton Airport Bayfront op 29 apr 2024
Thank you for your visit. We appreciate your feedback!

8/10 – Goed

Fook Wing, Richmond

Reisde met familie
Positief: Netheid, personeel en service en voorzieningen
I will stay here next time to San Francisco
2 nachten verbleven in april 2024
Reactie van Hilton Airport Bayfront op 8 apr 2024
Thank you for your visit. We appreciate your feedback!

10/10 – Uitstekend

Deborah

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Friendly and accommodating staff
1 nacht verbleven in april 2024
Reactie van Hilton Airport Bayfront op 7 apr 2024
Thank you for your visit. We appreciate your feedback!

10/10 – Uitstekend

Milton

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Chulada
1 nacht verbleven in april 2024
Reactie van Hilton Airport Bayfront op 6 apr 2024
Thank you for your visit. We appreciate your feedback!

8/10 – Goed

Robert, Ashland

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Good location
1 nacht verbleven in april 2024
Reactie van Hilton Airport Bayfront op 6 apr 2024
Thank you for your visit. We appreciate your feedback!

10/10 – Uitstekend

Erendira Yazmin

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Breakfast was great and staff was super friendly. Only thing our family had an issue with was the mattress and pillows were so uncomfortable. Definitely kept waking up thru the night.
4 nachten verbleven in april 2024
Reactie van Hilton Airport Bayfront op 6 apr 2024
Thank you for your visit. We appreciate your feedback and will certainly advise of housekeeping team about the mattress and pillows!

6/10 – Redelijk

Mo

.
1 nacht verbleven in maart 2024
Reactie van GM op 5 apr 2024
Thank you for taking the time to rate your stay with us. We are terribly sorry you did not have an exceptional experience. We will continue to work very hard to ensure all our guests leave feeling they had an experience worthy of a 5 star rating.We hope you will give us another opportunity to redeem ourselves.Regards,John C. Kellites / General Manager

10/10 – Uitstekend

Pinder,

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Like the restaurant (Kinards) and the hotel restaurant. Good service and food
1 nacht verbleven in maart 2024
Reactie van Hilton Airport Bayfront op 1 apr 2024
Thank you for your visit. We appreciate your feedback!

10/10 – Uitstekend

Carlos

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The receptionist, Treasure, was really nice and professional. Because their Shuttle bus starts at 4:00 and my flight departed at 5:00 they even paid for my taxi to the airport. Really good service.
1 nacht verbleven in maart 2024
Reactie van Hilton Airport Bayfront op 1 apr 2024
Thank you for your visit. We appreciate your feedback!

10/10 – Uitstekend

Pinder,

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very clean room
1 nacht verbleven in maart 2024
Reactie van Hilton Airport Bayfront op 1 apr 2024
Thank you for your visit. We appreciate your feedback!

4/10 – Matig

Noel, Goodsprings

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
House keeping is a recording and they never call you back. Sink was plugged up, Heater/Aircon did not work. Needed extra blankets, never got them, nothing was ever fixed or even addressed
1 nacht verbleven in maart 2024
Reactie van GM op 28 mrt 2024
Thank you for taking the time to share your experience with us. I am terribly sorry for the numerous issues you encountered during your stay. The lack of service you received is shocking and would be upsetting to anyone. Thank you for your very valuable feedback, we will work very hard to address your concerns. Please come back and give us an opportunity to redeem ourselves.Regards,John C. Kellites / General Manager

10/10 – Uitstekend

Sara

1 nacht verbleven in maart 2024
Reactie van Teena op 17 apr 2024
Thank you for your feedback. We really appreciate it.

10/10 – Uitstekend

Theresa, Riverside

Negatief: Netheid
2 nachten verbleven in maart 2024
Reactie van Hilton Airport Bayfront op 29 mrt 2024
Thank you for your visit. We appreciate your feedback.

10/10 – Uitstekend

Jacqueline

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The hotel is beautiful and well kept, very clean as a beautiful view of day and walking track all the way around beautifully landscaped the pool is heated in the workout room was wonderful
2 nachten verbleven in maart 2024
Reactie van GM op 27 mrt 2024
Thank you for taking the time to share your comments with us and for your kind words regarding our hotel features and location. It is wonderful to know you enjoyed your time with us.We hope to see you again soon.Regards,John C. Kellites / General Manager

8/10 – Goed

Jeffrey Payton

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I didn’t like that I had to push the button for assistance entering and exiting the parking lot since my card never worked. This was very inconvenient in the rain since it takes a while for someone to answer.
2 nachten verbleven in maart 2024
Reactie van Hilton Airport Bayfront op 26 mrt 2024
Thank you for sharing your feedback, and please accept our apologies for the difficulty with the parking machines. Our engineering team will be advised to inspect to be certain that everything is operable.

10/10 – Uitstekend

Chaonaine

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Easy check in and polite customer service.
1 nacht verbleven in maart 2024
Reactie van Hilton Airport Bayfront op 26 mrt 2024
Thank you for your visit. We appreciate your feedback!

10/10 – Uitstekend

Olimpia

Positief: Netheid, staat van de accommodatie en faciliteiten
Good place
1 nacht verbleven in maart 2024
Reactie van Hilton Airport Bayfront op 26 mrt 2024
Thank you for your visit. We appreciate your feedback!

6/10 – Redelijk

Koji

Reisde met familie
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
A
2 nachten verbleven in maart 2024
Reactie van Hilton Airport Bayfront op 25 mrt 2024
Thank you for your visit. We will work hard to improve our performance to better meet your expectations next time.

10/10 – Uitstekend

Timothy

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The staff very friendly and helpful.
2 nachten verbleven in maart 2024
Reactie van Hilton Airport Bayfront op 25 mrt 2024
Thank you for your visit. We appreciate your feedback!

10/10 – Uitstekend

Joshua

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nice and quick shuttle from the airport. Eric checked us in and was very friendly and helped us with dining options and suggestions. Room was comfortable, clean, and yes maybe a bit dated but we were happy with our overnight stay. Would recommend.
1 nacht verbleven in maart 2024
Reactie van Hilton Airport Bayfront op 25 mrt 2024
Thank you for your visit. We appreciate your feedback!

10/10 – Uitstekend

KC

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nice, quiet, close to the airport. Very friendly and helpful staff.
1 nacht verbleven in maart 2024
Reactie van Hilton Airport Bayfront op 24 mrt 2024
Thank you for your visit. We appreciate your feedback!

10/10 – Uitstekend

Monica

1 nacht verbleven in maart 2024
Reactie van GM op 12 apr 2024
Thank you for taking the time to rate your stay. We are thrilled to know you enjoyed your time with us.We hope to see you again soon.Regards,John C. Kellites / General Manager

6/10 – Redelijk

lionel

Positief: Netheid
2 nachten verbleven in maart 2024
Reactie van Hilton Airport Bayfront op 24 mrt 2024
Thank you for your visit. We will work to correct any issues that you may have experienced.

8/10 – Goed

Michele, Hendersonville

Positief: Personeel en service
The property needs to be updated. Furniture in the rooms and carpets were very dated and stained. The airport shuttle was convenient.
2 nachten verbleven in maart 2024
Reactie van Hilton Airport Bayfront op 24 mrt 2024
Thank you for your visit. Your suggestions have been forwarded to our executive committee. Thank you for your feedback!

10/10 – Uitstekend

Dale

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Staff was knowledgeable and helpful.
1 nacht verbleven in maart 2024
Reactie van GM op 22 mrt 2024
Thank you so much for finding the time to complete a review of your stays with us. It is wonderful to read that you enjoyed our friendly service.We hope you have an opportunity to come back and visit us again soon.Regards,John C. Kellites / General Manager

2/10 – Ontzettend slecht

jeimi

Reisde met familie
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Made a reservation for this hotel and after an 8 hour flight arrive at the property at 1am to be told my rooms were given away because they overbooked the property!! Absolutely ridiculous and frustrating !
1 nacht verbleven in maart 2024
Reactie van Front Desk op 21 mrt 2024
We do apologize for the inconvenience. We did cover the cost of your stay at our partnering property and issued a full refund for your stay with our hotel. If there is anything else we can do, please contact the hotel directly and ask to speak with a manager. Thank you.

8/10 – Goed

Hugo

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nice location
2 nachten verbleven in december 2023
Reactie van Front Desk op 21 mrt 2024
Thank you for choosing to stay with us. We hope to see you again, soon.

2/10 – Ontzettend slecht

Sirus

Zakenreiziger
Negatief: Staat van de accommodatie en faciliteiten
Dirty and outdated rooms
2 nachten verbleven in maart 2024
Reactie van Hilton Airport Bayfront op 20 mrt 2024
Thank for your feedback. We will work hard to address the issues that you encountered. Regards.

10/10 – Uitstekend

Phillip

Zakenreiziger
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
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1 nacht verbleven in maart 2024
Reactie van Hilton Airport Bayfront op 19 mrt 2024
Thank you for your visit. We appreciate your feedback!

10/10 – Uitstekend

Raynell

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Stay was short everything was fine
1 nacht verbleven in maart 2024
Reactie van Hilton Airport Bayfront op 18 mrt 2024
Thank you for your visit. We appreciate your feedback!