Zwembad

Beoordelingen van Holiday Inn Express San Francisco-Airport North, an IHG Hotel

2.5 out of 5
Holiday Inn Express San Francisco-Airport North, an IHG Hotel
373 S Airport Blvd, South San Francisco, CA

Beoordelingen

7,8

Goed

Gastenscore: 10 - Uitstekend. 425 van 1038 beoordelingen" "
Gastenscore: 8 - Goed. 286 van 1038 beoordelingen" "
Gastenscore: 6 - Redelijk. 145 van 1038 beoordelingen" "
Gastenscore: 4 - Matig. 76 van 1038 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 106 van 1038 beoordelingen" "

8,4/10

Netheid

7,8/10

Personeel en service

7,8/10

Voorzieningen

8,2/10

Staat van de accommodatie en faciliteiten

8,2/10

Milieuvriendelijkheid

Beoordelingen

8/10 – Goed

Geverifieerde reiziger

Zakenreiziger
Positief: Personeel en service, staat van de accommodatie en faciliteiten
Prima
Gastvriendelijkheid kon beter maar voor de rest was prima voor deze prijs
1 nacht verbleven in januari 2022
Reactie van Guest Experience Team op 10 jan 2022
We are always pleased to receive feedback from our guests in relation to their stays with us, and we are delighted with your rating, thank you very much. We are happy to have satisfied you so well, and we hope to remain your hotel of choice here for future visits. Best Regards, Customer Care Team

2/10 – Ontzettend slecht

Darren

Zakenreiziger
Positief: Netheid
Negatief: Comfort kamer
1 nacht verbleven in november 2021
Reactie van Guest Experience Team op 2 dec 2021
Dear guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again. Best Regards, Customer Care Team

10/10 – Uitstekend

Philip

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Good for travelers.
3 nachten verbleven in mei 2024
Reactie van Customer Care Team op 22 mei 2024
Dear guest, We sincerely appreciate your choice to stay with us at Holiday Inn Express SFO and your fabulous rating - thank you very much! We hope your stay was comfortable and you had easy access to everything you needed. Thank you for recommending our establishment to travelers. Your endorsement of our hotel means a lot to us, and we hope to welcome you back soon for another great stay. Safe travels!Best Regards,Holiday Inn Express SFOCustomer Experience Team

10/10 – Uitstekend

Shao Xin

I like this hotel provides free shuttle service and free breakfast, and the hot tub is nice
1 nacht verbleven in mei 2024

10/10 – Uitstekend

Maggie

Positief: Netheid, personeel en service
1 nacht verbleven in mei 2024
Reactie van Customer Care Team op 21 mei 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

8/10 – Goed

Laura

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Car was broken into in the parking lot. They were trying to steal the vehicle. Alarm went off and ran them off. Window was broken.
1 nacht verbleven in mei 2024

10/10 – Uitstekend

Keith

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Proximity tp san fran airport
1 nacht verbleven in mei 2024

10/10 – Uitstekend

Firdaous

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in mei 2024
Reactie van Customer Care Team op 21 mei 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

8/10 – Goed

FREDERICK

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Location
1 nacht verbleven in mei 2024
Reactie van Customer Care Team op 16 mei 2024
Dear guest, Thank you for staying with us at Holiday Inn Express SFO and taking a moment out of your busy schedule to share your feedback. We are pleased to know you had a positive overall experience at our hotel, and we are glad that our location was a highlight of your visit. We hope you enjoyed exploring the area from our convenient base in South San Francisco. If there's anything else we can do to make your next stay even better, please don't hesitate to let us know. We hope to have the pleasure of serving you again when your travels bring you back to the area. Thank you for choosing us. Have a safe trip!Best Regards,Holiday Inn Express SFOCustomer Experience Team

4/10 – Matig

Nicole

Zakenreiziger
Positief: Personeel en service
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
There was a swarm of flies in the lobby
1 nacht verbleven in mei 2024
Reactie van Customer Care Team op 16 mei 2024
Dear guest, Thank you for your review. We strive to deliver a great guest experience, but it's clear that we fell short in this instance. We understand the importance of maintaining a clean environment and deeply regret the issue you encountered with flies in the lobby. While this falls well below our high standards of cleanliness, we assure you that this experience does not reflect the quality and standard we usually provide for our guests. We clean our entire hotel to a very high standard; however, these pests can gain entry to the hotel's interior with ease, and they are difficult to eradicate, particularly in a climate like ours. That said, we take this matter seriously and have shared your feedback with the relevant team to ensure corrective measures are put in place to ensure the issue has been dealt with comprehensively at this point. Additionally, we will conduct a full review of our current cleaning and pest-control procedures to make sure the risk of such incidents arising again is minimized. Thank you for bringing this matter to our attention. We are constantly working to improve our facilities and services, and your feedback is helpful. We hope you'll give us another chance down the road, as we are eager to make this right and delight you with a superior experience. Thanks again for your stay and your feedback. We are grateful for both.Best Regards,Holiday Inn Express SFOCustomer Experience Team

10/10 – Uitstekend

Mark

Zakenreiziger
Bed was super comfortable. Breakfast should be started earlier because a or of stayers have to leave before 6am
1 nacht verbleven in mei 2024
Reactie van Customer Care Team op 14 mei 2024
Dear guest, Thank you for choosing Holiday Inn Express SFO for your lodging needs in South San Francisco. We appreciate the opportunity to serve you during your travels and thank you for sharing your valuable thoughts about your stay. Your comfort is important to us, and we are delighted you found the bed very comfortable. We hope your stay was relaxing and you had a great night's sleep at our hotel. We are constantly improving our facilities and services based on what we learn from our guests, and we appreciate your suggestion for breakfast. We have taken your feedback on board to share with our dedicated management team for review and consideration. We trust that everything else was to your satisfaction, and we hope to have you back with us when you return to the area. Enjoy your travels, and see you again soon!Best Regards,Holiday Inn Express SFOCustomer Experience Team

10/10 – Uitstekend

Anna

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Good stay, good breakfast. Free airport shuttle but expensive parking
1 nacht verbleven in mei 2024
Reactie van Customer Care Team op 14 mei 2024
Dear guest, We are always pleased to receive feedback from our visitors in relation to their stays at Holiday Inn Express SFO, and we are delighted to know you had a 5-star experience at our hotel - thank you for taking the time to post your review. We are pleased to hear you enjoyed our complimentary breakfast and appreciated the free airport shuttle service, and we hope you had a comfortable night's rest at our property. Your comment about parking is duly noted. We understand your concern and regret any displeasure with the fee. Unfortunately, due to limited parking in this area, almost all hotels charge a parking fee. As an airport property, we strive to provide convenient and secure parking for our guests. Our secured parking lot is priced very competitively when compared to other airport hotels nearby and hotels in San Francisco that also charge for parking. Our parking fee is just 19.99 per day, which is much lower than other hotels in the San Francisco and SFO area that charge up to 75 per day with no in-and-out privileges. This fee is listed on our brand website and all booking sites, so it is not a surprise for our guests. Nonetheless, we value your feedback and hope this aspect of your stay did not take away from your overall experience too much. We hope to have the pleasure of hosting you again when your travels bring you back to the area. Thank you for choosing us. Have a safe trip!Best Regards,Holiday Inn Express SFOCustomer Experience Team

6/10 – Redelijk

Melissa

Positief: Netheid
Negatief: Personeel en service
The doors in the lobby to the restrooms were locked, the service at the front desk was less than enthusiastic, and our room smelled like bleach.
1 nacht verbleven in mei 2024
Reactie van Customer Care Team op 8 mei 2024
Dear guest, Thank you for choosing our hotel for your stay during your travels and taking the time out of your busy schedule to review us. We sincerely appreciate your feedback and the opportunity to serve you. We strive to deliver a great guest experience, but it's clear that we fell short of your expectations of comfort and service. Our dedicated team takes great pride in serving our guests, so it's regrettable to hear you felt that way. Your voice is important to us, and we take your feedback seriously. We will ensure that our front desk team is aware of your impression and see to it that we provide better customer service moving forward. We have noted your comments about the lobby doors to the restrooms and the chemical smell in your room, and we are deeply sorry for any discomfort or inconvenience you experienced. Although we're proud of our high cleanliness standards, we understand that the smell of chemicals can be overwhelming. Lastly, the public restroom doors are locked as they are only for the use of guests and not outside visitors. Your room key will open the public restroom doors. By limiting access to hotel guests only, we are able to maintain a high level of cleanliness in our public restrooms. Thank you for bringing these matters to our attention. We are committed to your comfort and satisfaction and hope you'll give us another opportunity to share a more positive experience on a future visit. Safe travels!Best Regards,Holiday Inn Express SFOCustomer Experience Team

10/10 – Uitstekend

Peter

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very nice
1 nacht verbleven in april 2024
Reactie van Customer Care Team op 7 mei 2024
Dear guest, Thank you for reviewing your recent stay with us at Holiday Inn Express SFO and awarding us a 5/5 rating. It's always rewarding to receive a perfect score from valued guests like you, and we are thrilled you had an enjoyable time at our hotel. It was a pleasure to host you, and we eagerly await your next visit and the chance to delight you again. Thank you for making us your hotel of choice on this journey. Safe travels!Best Regards,Holiday Inn Express SFOCustomer Experience Team

10/10 – Uitstekend

Fernando

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Easy to park, rooms are very nice.
1 nacht verbleven in mei 2024
Reactie van Customer Care Team op 7 mei 2024
Thank you for sharing your feedback with us, Fernando!We're glad to hear that you found parking easy and enjoyed our rooms during your stay. We strive to provide a comfortable and convenient experience for all our guests. We appreciate your comments and will continue to work on maintaining the quality of our accommodations. We look forward to welcoming you back for an even better stay in the future. Safe travels!Best Regards,Holiday Inn Express SFOCustomer Experience Team

8/10 – Goed

Hemant Kumar

Zakenreiziger
Positief: Staat van de accommodatie en faciliteiten
Thanks
1 nacht verbleven in mei 2024
Reactie van Customer Care Team op 7 mei 2024
Dear Mr. Kumar, Thank you for staying with us at Holiday Inn Express SFO and taking a moment out of your busy schedule to share your positive rating of our hotel. We are committed to your comfort and satisfaction, and it's great to know you had an enjoyable experience, as reflected in your positive rating. We hope your stay was comfortable and you had easy access to everything you needed. If there's anything specific you'd like to see more of or areas where you feel we could improve to elevate your stay in the future, we'd love to hear your thoughts. We look forward to hosting you again and hope to share a 5-star experience with you on your next visit. Thank you for making us your hotel of choice on this journey. It was nice to have you visit. Safe travels!Best Regards,Holiday Inn Express SFOCustomer Experience Team

10/10 – Uitstekend

Desiree

The room is nice and clean! Bed is pretty comfortable
1 nacht verbleven in mei 2024
Reactie van Customer Care Team op 7 mei 2024
Dear guest, Many thanks for taking the time out of your busy schedule to review your experience at Holiday Inn Express SFO with five stars! We appreciate your feedback and are thrilled you had a satisfying stay with us. It's great to hear you liked the room and found it clean and the bed comfortable. Your comfort and satisfaction are of utmost importance to us, and we are so pleased we could ensure that on this visit. We hope to have the pleasure of hosting you again and look forward to sharing another enjoyable experience with you on your next visit. Thank you for choosing us. Safe travels!Best Regards,Holiday Inn Express SFOCustomer Experience Team

10/10 – Uitstekend

Orwins

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nice and quiet. Closer to airport
1 nacht verbleven in april 2024
Reactie van Customer Care Team op 2 mei 2024
Dear guest, Many thanks for the 5-star review! We appreciate you making Holiday Inn Express SFO your hotel of choice in South San Francisco and are grateful that you have taken the time to let us know how you perceived our accommodation. We are happy to hear you enjoyed our hotel's tranquil environment and nearness to the airport, and we hope your stay was comfortable and you had easy access to everything you needed. It's rewarding to learn you left 100% satisfied, and we eagerly await your next visit and the chance to exceed your expectations again. Thank you for staying with us on this journey. Safe travels!Best Regards,Holiday Inn Express SFOCustomer Experience Team

10/10 – Uitstekend

Jeffrey Charles

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Parking was limited.
1 nacht verbleven in april 2024
Reactie van Customer Care Team op 30 apr 2024
Dear guest, Thank you for staying with us at Holiday Inn Express SFO and taking a moment out of your busy schedule to review your experience. We are grateful for your feedback and your 5/5 rating. We hope your stay was relaxing and you had a good night's sleep at our property. We regret any inconvenience caused due to the parking situation. Parking is a significant concern in the city due to space constraints. Nevertheless, we provide convenient on-site parking for our guests and try our best to accommodate all our guests for this facility. We'd love to have more parking available for our visitors, but unfortunately, space around our property is very much at a premium. We sincerely hope this aspect of your stay did not take away from your overall experience too much. We trust that the positives of your visit outweighed any downsides, and we look forward to welcoming you back when you return to South San Francisco. Thank you for making us your hotel of choice on this journey. Safe travels!Best Regards,Holiday Inn Express SFOCustomer Experience Team

10/10 – Uitstekend

Jeffrey Charles

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I would stay again if I am ever San Fransico. Breakfast was decent.
1 nacht verbleven in april 2024
Reactie van Customer Care Team op 30 apr 2024
Dear guest, Thank you for staying at Holiday Inn Express SFO in South San Francisco. We sincerely appreciate you sharing your 5-star rating of our hotel, and we are delighted to hear we remain your accommodation of choice here for future visits. We are glad you found our breakfast satisfactory, and we hope everything was in order and you had an enjoyable stay with us. It was a pleasure to host you, and we're excited to see you again soon! Thank you for choosing us. Safe travels!Best Regards,Holiday Inn Express SFOCustomer Experience Team

10/10 – Uitstekend

Heidi

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Friendly staff, clean, super comfy beds
1 nacht verbleven in april 2024
Reactie van Customer Care Team op 30 apr 2024
Dear guest, Many thanks for taking the time to review your stay at Holiday Inn Express SFO. It is rewarding to hear your perspective on our hotel, and we appreciate that you have acknowledged our efforts to provide a clean, comfortable, and hospitable experience. We are thrilled to know you found our staff friendly and the beds extremely comfy, and we thank you for endorsing our clean facility. Your complete satisfaction lets us know we're on the right track, and we eagerly await your next visit and the chance to share another 5-star experience with you. Thank you for making us your hotel of choice on this journey. We are grateful for the opportunity to serve you. Safe travels, and see you again soon!Best Regards,Holiday Inn Express SFOCustomer Experience Team

2/10 – Ontzettend slecht

Ajaypal

Negatief: Personeel en service, staat van de accommodatie en faciliteiten
.
1 nacht verbleven in april 2024
Reactie van Customer Care Team op 25 apr 2024
Dear Guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team

2/10 – Ontzettend slecht

Olivier

1 nacht verbleven in april 2024
Reactie van Customer Care Team op 14 mei 2024
Dear guest, We appreciate that you have taken a moment to review your experience and regret to learn that your recent visit did not fully meet your expectations, as reflected in your rating of our hotel. We apologize for any disappointment with the accommodation, and we would like to know more about how we can make your next stay with us enjoyable. We hope for a chance to redeem ourselves with you and restore your faith in our hotel and hospitality. Thank you for staying with us on this journey. We are grateful for the opportunity to serve you.Best Regards,Holiday Inn Express SFOCustomer Experience Team

10/10 – Uitstekend

Marco

1 nacht verbleven in april 2024
Reactie van Customer Care Team op 10 mei 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

10/10 – Uitstekend

Robert

1 nacht verbleven in maart 2024
Reactie van Customer Care Team op 7 mei 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

10/10 – Uitstekend

Janivee

1 nacht verbleven in april 2024
Reactie van Customer Care Team op 7 mei 2024
Dear guest, Thank you so much for the 5-star review! It's always great to be at the receiving end of a fabulous rating, and we hope you had an exceptional experience at Holiday Inn Express SFO in South San Francisco. We appreciate you making us your hotel of choice on this journey and look forward to having you back with us soon for another positive experience. Safe travels!Best Regards,Holiday Inn Express SFOCustomer Experience Team

10/10 – Uitstekend

HAIBIAO

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Good location and service. Wonderful staff!!
4 nachten verbleven in april 2024
Reactie van Customer Care Team op 16 apr 2024
Dear guest, We are always pleased to receive feedback from our visitors in relation to their stays at Holiday Inn Express SFO, and we are delighted with your rating and comments - thank you very much. Our dedicated team works very hard to ensure memorable experiences for all our guests, and your appreciation of our staff and service will serve as an encouragement to all of our team members and motivate our team to remain focused on our goal of providing 100% value and quality services at all times. We are also happy to hear that our convenient location was a highlight of your visit. Your complete satisfaction is what drives us, and we hope to have you back with us soon for another enjoyable experience at our hotel in South San Francisco. Thank you for choosing us. Safe travels!Best Regards,Holiday Inn Express SFOCustomer Experience Team

4/10 – Matig

MARIA

Negatief: Personeel en service
2 nachten verbleven in april 2024
Reactie van Customer Care Team op 17 apr 2024
Dear Guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team

8/10 – Goed

woungsuk, FULLERTON

Zakenreiziger
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Thank you
2 nachten verbleven in januari 2024
Reactie van Customer Care Team op 16 apr 2024
Dear guest, Thank you for choosing Holiday Inn Express SFO for your lodging needs in South San Francisco and for giving us a positive review. We sincerely appreciate your business and feedback and hope your stay was pleasant and comfortable. Your satisfaction is important to us, and we're glad we met your expectations on this visit. If there's anything specific you'd like to see more of or areas where you feel we could improve to elevate your stay in the future, we'd love to hear those details. We hope to have the pleasure of hosting you again and look forward to sharing a 5-star experience with you on your next visit. Safe travels!Best Regards,Holiday Inn Express SFOCustomer Experience Team

10/10 – Uitstekend

Oscar

1 nacht verbleven in april 2024
Reactie van Customer Care Team op 16 apr 2024
Dear guest, Thank you for your review. We greatly appreciate your stay and your perfect rating! We strive to ensure that every guest who stays with us leaves 100% satisfied, and we are thrilled we achieved said task with you, as reflected in your 5/5 rating. We hope to have the pleasure of welcoming you back soon for another positive experience. Thank you for choosing Holiday Inn Express SFO. We are grateful for the opportunity to serve you.Best Regards,Holiday Inn Express SFOCustomer Experience Team

10/10 – Uitstekend

dita

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
McDonald’s footsteps next door, I teenager loved! Convenient to Airport and freeway!
1 nacht verbleven in april 2024
Reactie van Customer Care Team op 15 apr 2024
Dear guest, Many thanks for your positive review! We are always pleased to receive feedback from our visitors in relation to their stays at Holiday Inn Express SFO, and we are delighted to hear that our convenient location near the airport and freeway was a highlight of your visit. We are glad that our hotel's close proximity to McDonald's suited you, and we hope you enjoyed exploring the local dining options from our central location in South San Francisco. It was a pleasure to have you as our guest recently, and we look forward to seeing you again soon for another enjoyable experience. Thank you for choosing us. Safe travels!Best Regards,Holiday Inn Express SFOCustomer Experience Team

10/10 – Uitstekend

Charles

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Good quality for the price and convenient for the airport.
1 nacht verbleven in april 2024
Reactie van Customer Care Team op 11 apr 2024
Dear guest, Many thanks for your gracious comments and generosity with the rating! It was our pleasure to host you at Holiday Inn Express SFO in South San Francisco, and we are pleased to hear that you found our hotel to offer good quality for the price. Providing our guests with quality accommodations/amenities at a reasonable price is always our goal, and we are glad to see that reflected in your experience. We are also happy to learn our proximity to the airport was convenient for you. Your satisfaction is our greatest accomplishment, and we hope to remain your accommodation of choice here for future visits. Thanks for allowing us to serve you during your travels. We're excited to have you back!Best Regards,Holiday Inn Express SFOCustomer Experience Team

10/10 – Uitstekend

Lolibeth Morante

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van Customer Care Team op 11 apr 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

8/10 – Goed

Juan

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024
Reactie van Customer Care Team op 8 apr 2024
Dear guest, Thank you for choosing Holiday Inn Express SFO for your recent stay and giving us a positive review. Your satisfaction is important to us, and we're glad we met your expectations on this visit. If there's anything specific you'd like to see more of or areas where you feel we could improve to elevate your stay in the future, we'd love to hear your thoughts. We hope to have the pleasure of hosting you again and look forward to sharing a 5-star experience with you on your next visit. Safe travels!Best Regards,Holiday Inn Express SFOCustomer Experience Team

6/10 – Redelijk

Vicente

Don’t like it in general, it is Old with a few maintenance
1 nacht verbleven in april 2024
Reactie van Customer Care Team op 5 apr 2024
Dear guest, We are sorry to hear that you did not experience the usual level of satisfaction that other guests have with their stays with us. We take upkeep and cleanliness very seriously and strive to exceed our guests' expectations of comfort and quality accommodations/amenities. We understand the importance of maintaining a fresh look and feel for our property and undertake periodic renovations/repairs as part of the hotel's routine upkeep. Nonetheless, we value your feedback and will keep your comments in mind for future improvements. While it's regrettable that we failed to exceed your expectations on this visit, we hope you will give us another chance down the road, as we are eager to provide you with a superior experience and change your perception with our continuous improvements. Thank you for staying with us on this journey. We sincerely appreciate your business and your feedback.Best Regards,Holiday Inn Express SFOCustomer Experience Team

2/10 – Ontzettend slecht

Jack

1 nacht verbleven in maart 2024
Reactie van Customer Care Team op 22 apr 2024
Dear guest, Thank you for your review. We strive to deliver a great guest experience; however, it's clear from your rating of our hotel that your recent visit did not meet your expectations, and we apologize for any disappointment with our accommodation/service. We take poor experiences very seriously and would appreciate any feedback you could provide to improve. We hope for an opportunity to redeem ourselves with you and restore your faith in our hotel and hospitality. Thank you for staying with us on this journey. We appreciate it.Best Regards,Holiday Inn Express SFOCustomer Experience Team

10/10 – Uitstekend

Lacey

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Good.
1 nacht verbleven in maart 2024
Reactie van Customer Care Team op 2 apr 2024
Dear guest, Thank you for taking the time to rate your recent stay at Holiday Inn Express SFO and giving us a positive review. We are pleased to hear that you had a pleasant stay with us and hope everything was in order and you had easy access to your essentials. We eagerly await your next visit and the chance to share another 5-star experience at our hotel in South San Francisco. Thank you for choosing us. Safe travels!Best Regards,Holiday Inn Express SFOCustomer Experience Team

10/10 – Uitstekend

Mireille, TROIS-RIVIERES

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Chambre très grande, comprenant 1 lit queen, 1 table de travail, 1 divan, 2 petites tables, 1 micro onde, 1 cafetière, 1 frigo. Salle de bain avec grande vanité, bain douche, mais toilette trop basse. Propre et confortable. À coté du McDonald, 5 minutes de marche du IHop, et aussi restaurant de l'hotel Double Tree à moins de 10 minutes de marche. Shuttle pour l'aéroport à heure fixe, mais pas disponible l'après-midi, coût d'un taxi 25$. Le shuttle du matin fait au moins 5 hôtels, HI semble être le 2e. Respecte son horaire. Nous n'avons pas pris le petit déjeuner inclus, car on partait avant 6h. Je vous recommande cet hôtel.
1 nacht verbleven in maart 2024
Reactie van Customer Care Team op 2 apr 2024
Dear guest, Many thanks for your comprehensive review detailing your recent stay at Holiday Inn Express SFO in South San Francisco. We are delighted to read your 5-star review of our hotel and happy to hear that you appreciated the spacious and well-appointed room and bathroom and found our accommodations clean and comfortable - thanks so much for the endorsement! We hope you enjoyed the room amenities and the toilet height did not inconvenience you too much. It's a pleasure to read that our convenient location was a highlight of your visit, and we appreciate you giving prospective guests, who may be reading the comments, relevant information about the hotel's proximity to local dining options and our complimentary shuttle service. As you rightly pointed out, we provide a scheduled airport shuttle to our guests and share this service with other hotels in the area. We do recommend guests keep this in mind when scheduling a return to the airport. Our shuttle runs at limited hours between 5AM to 10AM and 5PM to 10PM, and our shuttle hours are advertised on our brand website to avoid inconvenience. Kindly note that our shuttle schedule has been modified due to the limited number of flights to/from SFO during non-peak hours. Again, we are one of only a few hotels that still provide this service, and almost every hotel that has begun to provide shuttle service is operating on the same schedule, except for full-service properties. Thank you for recommending our hotel to prospective guests. Your support means a lot to us, and we value your feedback greatly. We look forward to seeing you again soon and hope you'll get a chance to explore our complimentary breakfast on your next visit. Thank you for choosing to stay with us. Safe travels!Best Regards,Holiday Inn Express SFOCustomer Experience Team

6/10 – Redelijk

Rodrigo

2 nachten verbleven in maart 2024
Reactie van Customer Care Team op 15 apr 2024
Dear guest, Thank you for your review. We strive to deliver a great guest experience; however, it's noticeable from your rating of our hotel that your recent visit did not fully meet your expectations, and we apologize for any disappointment with our accommodation/service. We are committed to your comfort and satisfaction and would appreciate any feedback you could provide to improve. We hope to have another opportunity to host you more successfully and delight you with a superior experience. Thank you for staying with us on this journey. We are grateful for your business and appreciate you taking the time to rate us.Best Regards,Holiday Inn Express SFOCustomer Experience Team

10/10 – Uitstekend

Garie

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Easy access from the city not that far.
1 nacht verbleven in maart 2024
Reactie van Customer Care Team op 23 mrt 2024
Dear guest, Many thanks for the 5-star review and for sharing your positive experience at Holiday Inn Express SFO with us and the community! We are happy to hear that you appreciated our hotel's central location, which puts you close to the airport and San Francisco's top-rated attractions, and we hope you enjoyed commuting around the city from our convenient location. It was a pleasure to host you, and we look forward to hosting you again when travels bring you back our way. Thank you for staying with us on this journey. Safe travels!Best Regards,Holiday Inn Express SFOCustomer Experience Team

2/10 – Ontzettend slecht

Jason

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024
Reactie van Customer Care Team op 19 mrt 2024
Dear Guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team

8/10 – Goed

Eduardo

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Friendly staff
1 nacht verbleven in maart 2024
Reactie van Customer Care Team op 18 mrt 2024
Dear guest, Thank you for staying at Holiday Inn Express SFO on this journey and for taking the time to review us. We value your feedback and are pleased to learn you had a positive overall experience at our hotel. We are happy to hear you appreciated the friendliness of our staff, and we hope your stay was comfortable and you had easy access to everything you needed. Please do let us know if there is anything we can do to make your next experience even more enjoyable. Your complete satisfaction is our top priority, and we'd love to exceed your expectations on a future visit. We look forward to seeing you again soon and hope to deliver a 5-star experience during your next stay. Thank you for choosing us. Safe travels!Best Regards,Holiday Inn Express SFOCustomer Experience Team

8/10 – Goed

Iman

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I was hit with an additional Airport fee of around 8.00 USD per day because hotel is near an airport. What a scam. It's no longer consumer friendly but profit driven. That was total disappointment. Also I got bite about 3 times by a spider. Saw it when I walked into the room. Tried to kill it but missed, that night the spider feasted on my back and legs. Very painful, so I took pictures. Breakfasts were good and good quality.
4 nachten verbleven in maart 2024
Reactie van Customer Care Team op 18 mrt 2024
Dear guest, Thank you for your recent stay and the positive rating. While we are glad you appreciated our breakfast quality, we regret the aspects of your stay that weren't up to par. We are sorry for your displeasure with the Airport fee. We understand that any unexpected fees/charges can be inconvenient to our guests, so we do our best to ensure all information is clear. It sounds like you are referring to the amenity fee of 7.99 per day - a fee implemented so that the hotel can retain the services and amenities it provided pre-pandemic. As many returning customers may have noticed, the hotel's rates have decreased by more than fifty percent since the onset of the pandemic. Rather than eliminate hotel amenities altogether and reduce hotel staff, we have chosen to charge a fee that is fully disclosed at the time of booking to help pay for the retention of amenities and services. It's unfortunate to learn about the pest issue you encountered in your room. The property is serviced regularly by pest control, and we have procedures related to our pest policy that should have prevented the possible pests you discovered, so it's strange that this happened. This is a serious allegation that would require investigation if true. We request you contact the hotel directly with more details so we can investigate the matter. Thank you for your feedback. We sincerely apologize for any discomfort you experienced and hope you feel better soon. We look forward to another opportunity to exceed your expectations with the comfortable and enjoyable stay we are known to provide our guests. Safe travels!Best Regards,Holiday Inn Express SFOCustomer Experience Team

8/10 – Goed

Irene

Reisde met partner
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Lobby houseflies flying in the air. Breakfast punctually at 9 am everything including the beverage, water and juices were either stopped or removed disregarding whether there are guests still eating and drinking. The food removed are being eaten by the staff themselves in the kitchen.
1 nacht verbleven in maart 2024
Reactie van Customer Care Team op 18 mrt 2024
Dear guest, Thank you for your stay and your review. While we are glad you had a positive overall experience at our hotel, as reflected in your rating, we are disappointed to learn that certain aspects of your stay were less than ideal. We deeply regret the fact that your breakfast experience was less than satisfactory. We hold ourselves to a much higher caliber of service, and it's clear we fell short in this instance. We thank you for bringing this matter to our attention, and we assure you that we will address your concerns with our breakfast staff and review our procedures to ensure a more satisfying breakfast experience for our future guests. Furthermore, we'll see to it that our staff is more conscious of this moving forward. We understand the importance of maintaining a clean environment throughout the hotel premises and sincerely apologize for the issue you describe with flies in the lobby. We are taking immediate action to address this issue, and we will also be implementing measures to prevent future occurrences. Thank you for sharing your feedback with us. Your comfort and satisfaction are of the utmost importance to us, and we are sorry we did not fully meet your expectations on this visit. We sincerely hope you'll give us another chance to exceed your expectations and demonstrate the level of service we're truly capable of providing. Safe travels!Best Regards,Holiday Inn Express SFOCustomer Experience Team

10/10 – Uitstekend

Wiro, Surrey

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Na
2 nachten verbleven in maart 2024
Reactie van Customer Care Team op 16 mrt 2024
Dear guest, Thank you for reviewing us and taking the time to rate your recent stay at Holiday Inn Express SFO with five stars! We're thrilled you had a positive experience with us and gratified that we met your expectations on this visit. We appreciate you choosing to stay with us on this journey and hope to have the opportunity to welcome you back in the future for another pleasant and memorable experience. Safe travels!Best Regards,Holiday Inn Express SFOCustomer Experience Team

8/10 – Goed

johnny, Calgary

Location is good
3 nachten verbleven in maart 2024
Reactie van Customer Care Team op 11 mrt 2024
Dear Guest, We are glad to hear back from you about your recent stay with us. While you didn't say much in your review, we hope that you had an awesome time and that you were comfortable in your room. Thanks for choosing to stay with us and we hope to see you again soon. Best Regards, Customer Care Team

10/10 – Uitstekend

Chia

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024
Reactie van Customer Care Team op 11 mrt 2024
Dear Guest, We are glad to hear back from you about your recent stay with us. While you didn't say much in your review, we hope that you had an awesome time and that you were comfortable in your room. Thanks for choosing to stay with us and we hope to see you again soon. Best Regards, Customer Care Team

10/10 – Uitstekend

Kenta

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Good place
1 nacht verbleven in maart 2024
Reactie van Customer Care Team op 11 mrt 2024
Dear guest, Thank you for taking the time to give us your favorable rating and feedback. We appreciate your choice to stay at Holiday Inn Express SFO in South San Francisco and are pleased to hear that you had a positive impression of our accommodations. We hope your stay was comfortable and you had easy access to everything you needed. It was a pleasure to host you, and we look forward to welcoming you back soon for another 5-star experience. Thank you for choosing us. Safe travels!Best Regards,Holiday Inn Express SFOCustomer Experience Team

10/10 – Uitstekend

Gilbert

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024
Reactie van Customer Care Team op 11 mrt 2024
Dear Guest, We are glad to hear back from you about your recent stay with us. While you didn't say much in your review, we hope that you had an awesome time and that you were comfortable in your room. Thanks for choosing to stay with us and we hope to see you again soon. Best Regards, Customer Care Team

10/10 – Uitstekend

Carolyn, Seattle

1 nacht verbleven in maart 2024
Reactie van Customer Care Team op 11 mrt 2024
Dear guest, Thank you for taking the time out of your busy schedule to rate your stay at Holiday Inn Express SFO with five stars! We're thrilled to know that you had a positive experience with us and that we met your expectations. We appreciate your feedback and hope to have the opportunity to welcome you back in the future for another enjoyable stay. Safe travels!Best Regards,Holiday Inn Express SFOCustomer Experience Team