Exterieur

Beoordelingen van Holiday Inn Express San Francisco Airport South, an IHG Hotel

3 out of 5

Beoordelingen

7,8

Goed

Gastenscore: 10 - Uitstekend. 423 van 1002 beoordelingen" "
Gastenscore: 8 - Goed. 277 van 1002 beoordelingen" "
Gastenscore: 6 - Redelijk. 137 van 1002 beoordelingen" "
Gastenscore: 4 - Matig. 91 van 1002 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 74 van 1002 beoordelingen" "

8,4/10

Netheid

8,4/10

Personeel en service

7,6/10

Voorzieningen

7,8/10

Staat van de accommodatie en faciliteiten

8,0/10

Milieuvriendelijkheid

Beoordelingen

6/10 – Redelijk

Tara

Zakenreiziger
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Negatief: Voorzieningen
Not being able to call the property directly to verify shuttle service was extremely frustrating. I called the day before arrival to verify the shuttle and waited 30 minutes for sometime to tell me I just walk outside. I then walked outside and realized I needed to go to a different terminal for the shuttle. I waited outside for 30 minutes and called the hotel and waited another 30 minutes. I was told by the other Holiday Inn driver to "be more attentive". When I finally got someone at the hotel they told me it was every 45 minutes (no one told me this before). Finally, I got the shuttle and arrived to the hotel more than 1 hr after arriving. If I'd know this I would have taken a lyft/uber. Then when I picked up my company car there was an additional $25 per day. The assistant manager was great. But it is clear that staffing isn't sufficient in the evening to cover check-in's and phone and that the shuttle service is not client service oriented and a promoted benefit that in fact is no benefit at all. I would recommend you either do away with the shuttle or get a driver on staff to support the night shift. I'll be staying at the Dylan in the future where they don't charge for my car and underpromise and over deliver.
1 nacht verbleven in maart 2024
Reactie van Moustafa Blaih op 2 mei 2024
Dear Tara,Thank you for taking the time to tell us about your experience at Holiday Inn Express SFO South.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We sincerely apologize for any inconvenience you experienced with our complimentary shuttle Service. it is very reliable in the majority of the time. I have shared your valuable comments with our Shuttle company to make sure that your incident was an isolated occurrence.We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Holiday Inn Express, and if I can be of assistance to you, please contact me.

8/10 – Goed

Minh Dieu

It’s in the convenient location.
1 nacht verbleven in maart 2024
Reactie van Moustafa Blaih op 4 apr 2024
Dear Minh Dieu,Thank you for taking the time to tell us about your experience at Holiday Inn Express SAN FRANCISCO-AIRPORT SOUTH.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express, and if I can be of assistance to you, please contact me directly.

10/10 – Uitstekend

Dan

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in maart 2024
Reactie van Moustafa Blaih op 2 apr 2024
Dear Dan,Thank you for taking the time to provide your valuable feedback regarding your most recent stay with us at the Holiday Inn Express SFO South.We shared your feedback with our team, and we are extremely thrilled and mostly humbled by your kind and encouraging words. We sincerely appreciate you for making us a part of your visit to Burlingame and your home away from home. Please come back and see us again when your travel brings you back to our area.

10/10 – Uitstekend

Shailesh

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024
Reactie van Moustafa Blaih op 1 apr 2024
Dear Shailesh,Thank you for taking the time to provide your valuable feedback regarding your most recent stay with us at the Holiday Inn Express SFO South.We shared your feedback with our team, and we are extremely thrilled and mostly humbled by your kind and encouraging words. We sincerely appreciate you for making us a part of your visit to Burlingame and your home away from home. Please come back and see us again when your travel brings you back to our area.

4/10 – Matig

Maria P

Negatief: Personeel en service, staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024
Reactie van Moustafa Blaih op 29 mrt 2024
Dear Maria P,Thank you for taking the time to tell us about your experience at Holiday Inn Express SFO South.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. Would you kindly provide me with the reasoning behind your scoring.We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Holiday Inn Express, and if I can be of assistance to you, please contact me.

10/10 – Uitstekend

Charlene, Las Vegas

Reisde met familie, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The staff was amazing and so helpful. Breakfast every morning wax great!
3 nachten verbleven in maart 2024
Reactie van Moustafa Blaih op 24 mrt 2024
Dear Charlene,Thank you for taking the time to provide your valuable feedback regarding your most recent stay with us at the Holiday Inn Express SFO South.We shared your feedback with our team, and we are extremely thrilled and mostly humbled by your kind and encouraging words. We sincerely appreciate you for making us a part of your visit to Burlingame and your home away from home. It is guests like you that makes our jobs enjoyable.Please come back and see us again when your travel brings you back to our area.

10/10 – Uitstekend

Derrick

Reisde met familie, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Loved the view of the water! The breakfast was good too!
2 nachten verbleven in maart 2024
Reactie van Moustafa Blaih op 22 mrt 2024
Dear Derrick,Thank you for taking the time to provide your valuable feedback regarding your most recent stay with us at the Holiday Inn Express SFO South.We shared your feedback with our team, and we are extremely thrilled and mostly humbled by your kind and encouraging words. We sincerely appreciate you for making us a part of your visit to Burlingame and your home away from home. It is guests like you that makes our jobs enjoyable.Please come back and see us again when your travel brings you back to our area.

10/10 – Uitstekend

daishi

2 nachten verbleven in maart 2024
Reactie van Moustafa Blaih op 12 apr 2024
Dear Daishi,Thank you for taking the time to provide your valuable feedback regarding your most recent stay with us at the Holiday Inn Express SFO South.We sincerely appreciate you for making us a part of your visit to Burlingame and your home away from home. Please come back and see us again when your travel brings you back to our area.

10/10 – Uitstekend

Timothy

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
We stayed here the night before an early flight and it was a great choice. Front desk person was incredibly nice and helpful. Room was quiet, clean and bed comfy. It’s not a super luxurious choice but can’t beat it for the money.
1 nacht verbleven in maart 2024
Reactie van Moustafa Blaih op 21 mrt 2024
Dear Timothy,Thank you for taking the time to provide your valuable feedback regarding your most recent stay with us at the Holiday Inn Express SFO South.We shared your feedback with our team, and we are extremely thrilled and mostly humbled by your kind and encouraging words. We sincerely appreciate you for making us a part of your visit to Burlingame and your home away from home. It is guests like you that makes our jobs enjoyable.Please come back and see us again when your travel brings you back to our area.

10/10 – Uitstekend

Lifeng

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Convenient shuttle service to SFO and friendly staff, great breakfasts !
1 nacht verbleven in maart 2024
Reactie van Moustafa Blaih op 17 mrt 2024
Dear Lifeng,Thank you for taking the time to provide your valuable feedback regarding your most recent stay with us at the Holiday Inn Express SFO South.We shared your feedback with our team, and we are extremely thrilled and mostly humbled by your kind and encouraging words. We sincerely appreciate you for making us a part of your visit to Burlingame and your home away from home.Please come back and see us again when your travel brings you back to our area.

10/10 – Uitstekend

Trini

Positief: Netheid
1 nacht verbleven in maart 2024
Reactie van Moustafa Blaih op 26 mrt 2024
Dear Trini,Thank you for taking the time to provide your valuable feedback regarding your most recent stay with us at the Holiday Inn Express SFO South.We shared your feedback with our team, and we are extremely thrilled and mostly humbled by your kind and encouraging words. We sincerely appreciate you for making us a part of your visit to Burlingame and your home away from home. Please come back and see us again when your travel brings you back to our area.

8/10 – Goed

victor

Positief: Netheid, personeel en service
1 nacht verbleven in maart 2024
Reactie van Moustafa Blaih op 16 mrt 2024
Dear Victor,Thank you for taking the time to provide your valuable feedback regarding your most recent stay with us at the Holiday Inn Express SFO South.We shared your feedback with our team, and we are extremely thrilled and mostly humbled by your kind score. We sincerely appreciate you for making us a part of your visit to Burlingame and your home away from home.Please come back and see us again when your travel brings you back to our area.

2/10 – Ontzettend slecht

Mohammad Rafi

Reisde met familie
Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
My wife’s car got vandalized they broke the window and, stole my wife’s belongings which costed us $700
1 nacht verbleven in maart 2024
Reactie van Moustafa Blaih op 14 mrt 2024
Dear Mohammad Rafi,Pease accept my sincere apologies for the car incident you encountered. We advise guests as well as posted signs not to leave any valuables in their vehicles to avoid break in which has increased lately in major cities like ours.I hope you were able to contact Burlingame police which is aware of the issue and doing their best to prevent these incidents. Again, please accept my sincerest apologies and we hope to seeing you again soon.

10/10 – Uitstekend

AUNG, SACRAMENTO

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024
Reactie van Moustafa Blaih op 15 mrt 2024
Dear Aung,Thank you for taking the time to provide your valuable feedback regarding your most recent stay with us at the Holiday Inn Express SFO South.We shared your feedback with our team, and we are extremely thrilled and mostly humbled by your kind score. We know you have a choice, and we sincerely appreciate you for making us a part of your visit to Burlingame and your home away from home.Please come back and see us again when your travel brings you back to our area.

10/10 – Uitstekend

Hector

Reisde met partner
Excellent
1 nacht verbleven in maart 2024
Reactie van Moustafa Blaih op 14 mrt 2024
Dear Hector,Thank you for taking the time to provide your valuable feedback regarding your most recent stay with us at the Holiday Inn Express SFO South.We shared your feedback with our team, and we are extremely thrilled and mostly humbled by your kind score. It is guests like you that keep us going in the right direction.We know you have a choice, and we sincerely appreciate you for making us a part of your visit to Burlingame and your home away from home.Please come back and see us again when your travel brings you back to our area.

10/10 – Uitstekend

Anthony, Whitehall

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I stay here once or twice a year for a week for work and never have issues… staff is nice… only issue is noise from planes at all hours landing and taking off but easy fix just ask for a none bay view room and it’s a lot quieter
6 nachten verbleven in februari 2024
Reactie van Moustafa Blaih op 5 mrt 2024
Dear Anthony,Thank you for taking the time to provide your valuable feedback regarding your most recent stay with us at the Holiday Inn Express SFO South.We shared your feedback with our team, and we are extremely thrilled and mostly humbled by your kind score. It is guests like you that keep us going in the right direction.We know you have a choice, and we sincerely appreciate you for making us a part of your visit to Burlingame and your home away from home.Please come back and see us again when your travel brings you back to our area.

4/10 – Matig

violette

Positief: Netheid
Negatief: Personeel en service, staat van de accommodatie en faciliteiten
How is it that you have to pay $25 for parking? and room smells bad
1 nacht verbleven in maart 2024
Reactie van Moustafa Blaih op 5 mrt 2024
Dear Violette,Thank you for taking the time to tell us about your experience at Holiday Inn Express SFO South.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. Please accept my sincere apology that your experience was not up to your expectations and for any confusion with the parking charges. The charges are posted on our website, and I am sorry that you have missed it.We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Holiday Inn Express, and if I can be of assistance to you, please contact me.

8/10 – Goed

Sergio

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Overall was good experience. Room had a funny smell.
1 nacht verbleven in februari 2024
Reactie van Moustafa Blaih op 5 mrt 2024
Dear Sergio,Thank you for taking the time to provide your valuable feedback regarding your most recent stay with us at the Holiday Inn Express SFO South.We shared your feedback with our team, and we are extremely thrilled and mostly humbled by your kind score. We know you have a choice, and we sincerely appreciate you for making us a part of your visit to Burlingame and your home away from home.Please come back and see us again when your travel brings you back to our area.

10/10 – Uitstekend

Maria

1 nacht verbleven in februari 2024
Reactie van Moustafa Blaih op 21 mrt 2024
Dear Maria,Thank you for taking the time to provide your valuable feedback regarding your most recent stay with us at the Holiday Inn Express SFO South.We shared your feedback with our team, and we are extremely thrilled and mostly humbled by your kind and encouraging words. We sincerely appreciate you for making us a part of your visit to Burlingame and your home away from home.Please come back and see us again when your travel brings you back to our area.

8/10 – Goed

Julio

Positief: Staat van de accommodatie en faciliteiten
I did not like the ground level view it was not very appealing.
1 nacht verbleven in februari 2024
Reactie van Moustafa Blaih op 20 feb 2024
Dear Julio,Thank you for taking the time to provide your valuable feedback regarding your most recent stay with us at the Holiday Inn Express SFO South.We shared your feedback with our team, and we are extremely thrilled and mostly humbled by your kind score. We sincerely apologize that the room location was not up to your standards.We know you have a choice, and we sincerely appreciate you for making us a part of your visit to Burlingame and your home away from home.Please come back and see us again when your travel brings you back to our area.

10/10 – Uitstekend

Kangli

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The room is decent. They have free breakfast and shuttle. Also very close to the airport.
2 nachten verbleven in februari 2024
Reactie van Moustafa Blaih op 14 mrt 2024
Dear Kangli,Thank you for taking the time to provide your valuable feedback regarding your most recent stay with us at the Holiday Inn Express SFO South.We shared your feedback with our team, and we are extremely thrilled and mostly humbled by your kind score. We know you have a choice, and we sincerely appreciate you for making us a part of your visit to Burlingame and your home away from home.Please come back and see us again when your travel brings you back to our area.

10/10 – Uitstekend

kuvar

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Very smooth check in , convenient access, clean & safe environment…
1 nacht verbleven in februari 2024
Reactie van Moustafa Blaih op 11 feb 2024
Dear Kuvar,Thank you for taking the time to provide your valuable feedback regarding your most recent stay with us at the Holiday Inn Express SFO South.We shared your feedback with our team, and we are extremely thrilled and mostly humbled by your kind and encouraging words and to know that we delivered on our promise of a memorable stay. We know you have a choice, and we sincerely appreciate you for making us a part of your visit to Burlingame and your home away from home.Please come back and see us again when your travel brings you back to our area.

2/10 – Ontzettend slecht

Suzanne

Zakenreiziger
Positief: Personeel en service
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
This particular hotel was old, dingy, and the rooms smelled terrible. Not cigarette smell just dirty old carpet. The hotel was so dingy that I immediately put my suitcase in the shower and did not leave any pockets open for fear of "bugs" climbing into the suitcase. Also, there was someone screaming their head off until the wee hours of the morning. And I mean screaming like in pain. I would have called the front desk but I could not tell if it was on the same floor, above me, or below me.
1 nacht verbleven in februari 2024
Reactie van Moustafa Blaih op 5 feb 2024
Dear Suzanne,Thank you for taking the time to tell us about your experience at Holiday Inn Express SFO South.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. Please accept my sincere apology that your experience was not up to your expectations. We sincerely appreciate your patience and understanding. I communicated your comments to our Housekeeping team and we hope that you will give us the opportunity to serve you again in the future and consider this visit as an exception. Again, thank you for choosing Holiday Inn Express, and if I can be of assistance to you, please contact me.

6/10 – Redelijk

Cameron

Positief: Personeel en service
Excellent customer service. Only downsides was the room had a bad odor.
2 nachten verbleven in februari 2024
Reactie van Moustafa Blaih op 5 feb 2024
Dear Cameron,Thank you for taking the time to tell us about your experience at Holiday Inn Express SFO South.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. Please accept my sincere apology that your experience was not up to your expectations. We sincerely appreciate your patience and understanding. I communicated your comments to our Housekeeping team and we hope that you will give us the opportunity to serve you again in the future and consider this visit as an exception. Again, thank you for choosing Holiday Inn Express, and if I can be of assistance to you, please contact me.

10/10 – Uitstekend

WILLIAM

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in januari 2024
Reactie van Moustafa Blaih op 31 jan 2024
Dear William,Thank you for taking the time to provide your valuable feedback regarding your most recent stay with us at the Holiday Inn Express SFO South.We shared your feedback with our team, and we are extremely thrilled to know that we delivered on our promise of a memorable stay. We know you have a choice, and we sincerely appreciate you for making us a part of your visit to Burlingame and your home away from home.Please come back and see us again soon in the near future.

8/10 – Goed

Geverifieerde reiziger

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in januari 2024
Reactie van Moustafa Blaih op 29 jan 2024
Dear Valued Guest,Thank you for taking the time to provide your valuable feedback regarding your most recent stay with us at the Holiday Inn Express SFO South.We shared your feedback with our team, and we are extremely thrilled to know that we delivered on our promise of a memorable stay. We know you have a choice, and we sincerely appreciate you for making us a part of your visit to Burlingame and your home away from home.Please come back and see us again soon in the near future.

10/10 – Uitstekend

Giacomo

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in januari 2024
Reactie van Moustafa Blaih op 20 jan 2024
Dear Giacomo,Thank you for taking the time to provide your valuable feedback regarding your most recent stay with us at the Holiday Inn Express SFO South.We shared your feedback with our team, and we are extremely thrilled to know that we delivered on our promise of a memorable stay. We know you have a choice, and we sincerely appreciate you for making us a part of your visit to Burlingame and your home away from home.Please come back and see us again soon in the near future.

6/10 – Redelijk

Sarita

Positief: Personeel en service
Negatief: Staat van de accommodatie en faciliteiten
Multiple things in the rooms were not functioning well…. Would not recommend this place for the price
1 nacht verbleven in januari 2024
Reactie van Moustafa Blaih op 11 jan 2024
Dear Sarita,Thank you for taking the time to tell us about your experience at Holiday Inn Express SFO South.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. Please accept my sincere apology that your experience was not up to your expectations. We sincerely appreciate your patience and understanding. We hope that you will give us the opportunity to serve you again in the future and consider this visit as an exception. Again, thank you for choosing Holiday Inn Express, and if I can be of assistance to you, please contact me.

10/10 – Uitstekend

bonnie

1 nacht verbleven in januari 2024
Reactie van Moustafa Blaih op 10 jan 2024
Dear Bonnie,Thank you for taking the time to provide your valuable feedback regarding your most recent stay with us at the Holiday Inn Express SFO South.We shared your feedback with our team, and we are extremely thrilled to know that we delivered on our promise of a memorable stay. We know you have a choice, and we sincerely appreciate you for making us a part of your visit to Burlingame and your home away from home.Please come back and see us again soon in the near future.

10/10 – Uitstekend

Laura

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Me fue bien, solo pasé unas horas, el personal muy amable y atento
1 nacht verbleven in december 2023
Reactie van Moustafa Blaih op 8 jan 2024
Querida Laura,Gracias por tomarse el tiempo para brindarnos sus valiosos comentarios sobre su estadía más reciente con nosotros en el Holiday Inn Express SFO South.Compartimos sus comentarios con nuestro equipo y estamos muy emocionados de saber que cumplimos nuestra promesa de una estadía memorable.Sabemos que tiene una opción y le agradecemos sinceramente que nos haga parte de su visita a Burlingame y su hogar lejos del hogar.Vuelva a vernos pronto en un futuro próximo.

6/10 – Redelijk

Christopher

1 nacht verbleven in december 2023
Reactie van Moustafa Blaih op 29 jan 2024
Dear Christopher,Dear Sarita,Thank you for taking the time to tell us about your experience at Holiday Inn Express SFO South.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. Please accept my sincere apology that your experience was not up to your expectations. We sincerely appreciate your patience and understanding. Can you kindly provide some comments on the reasons behind your scoring. We hope that you will give us the opportunity to serve you again in the future and consider this visit as an exception. Again, thank you for choosing Holiday Inn Express, and if I can be of assistance to you, please contact me.

10/10 – Uitstekend

Jose

1 nacht verbleven in december 2023
Reactie van Moustafa Blaih op 29 dec 2023
Dear Jose,Thank you for taking the time to provide your valuable feedback regarding your most recent stay with us at the Holiday Inn Express SFO South.We shared your feedback with our team, and we are extremely thrilled to know that we delivered on our promise of a memorable stay. We know you have a choice, and we sincerely appreciate you for making us a part of your visit to Burlingame and your home away from home.Please come back and see us again soon in the near future.

4/10 – Matig

Geverifieerde reiziger

Negatief: Personeel en service
Unacceptable
Front desk service was not efficient nor friendly. The housekeepers came knocking before 8am when check out time was not time till 12pm. Woke us up which turned out to be a bad day. Have not received my money back that they charged for incidentals. Unacceptable.
1 nacht verbleven in december 2023
Reactie van Moustafa Blaih op 19 dec 2023
Dear Guest,Thank you for taking the time to tell us about your experience at Holiday Inn Express SFO South.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. Please accept my sincere apology that your experience was not up to your expectations. We sincerely appreciate your patience and understanding. We hope that you will give us the opportunity to serve you again in the future and consider this visit as an exception. Again, thank you for choosing Holiday Inn Express, and if I can be of assistance to you, please contact me.

10/10 – Uitstekend

Erica

3 nachten verbleven in december 2023
Reactie van Moustafa Blaih op 7 jan 2024
Dear Erica,Thank you for taking the time to provide your valuable feedback regarding your most recent stay with us at the Holiday Inn Express SFO South.We shared your feedback with our team, and we are extremely thrilled to know that we delivered on our promise of a memorable stay. We know you have a choice, and we sincerely appreciate you for making us a part of your visit to Burlingame and your home away from home.Please come back and see us again soon in the near future.

10/10 – Uitstekend

Waldemar

Zakenreiziger
5 nachten verbleven in december 2023
Reactie van Moustafa Blaih op 17 dec 2023
Dear Waldemar,Thank you for taking the time to provide your valuable feedback regarding your most recent stay with us at the Holiday Inn Express SFO South.We shared your feedback with our team, and we are extremely thrilled to know that we delivered on our promise of a memorable stay. We know you have a choice, and we sincerely appreciate you for making us a part of your visit to Burlingame and your home away from home.Please come back and see us again soon in the near future.

10/10 – Uitstekend

Gamaliel

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in december 2023
Reactie van Moustafa Blaih op 15 dec 2023
Dear Gamaliel,Thank you for taking the time to provide your valuable feedback regarding your most recent stay with us at the Holiday Inn Express SFO South.We shared your feedback with our team, and we are extremely thrilled to know that we delivered on our promise of a memorable stay. We know you have a choice, and we sincerely appreciate you for making us a part of your visit to Burlingame and your home away from home.Please come back and see us again soon in the near future.

10/10 – Uitstekend

Daisuke

1 nacht verbleven in december 2023
Reactie van Moustafa Blaih op 16 dec 2023
Dear Daisuke,Thank you for taking the time to tell us about your experience at Holiday Inn Express SAN FRANCISCO-AIRPORT SOUTH.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We shared your kind words with our team and we are extremely excited and mostly humbled by your feedback. It is guests like you that makes our job worthwhile.We know you have a choice and we are grateful that you made us your place of choice and home away from home. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express, and if I can be of assistance to you, please contact me directly.

2/10 – Ontzettend slecht

Paul Eric

Reisde met familie
Positief: Personeel en service
Negatief: Comfort kamer
Noise problem
Noise problem. Belligerent guest in a room down the hall from my room. Staff was much too slow in kicking this person out of the hotel. Late night noise/altercation was so loud it was heard by hotel staff at front desk for more than an hour! I've asked for full refund.
1 nacht verbleven in december 2023
Reactie van Moustafa Blaih op 12 dec 2023
Dear Paul Eric,Thank you for taking the time to tell us about your experience at Holiday Inn Express SFO South.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. Please accept my sincere apology that your experience was not up to your expectations. We sincerely appreciate your patience and understanding. We hope that you will give us the opportunity to serve you again in the future and consider this visit as an exception. Again, thank you for choosing Holiday Inn Express, and if I can be of assistance to you, please contact me.

10/10 – Uitstekend

Grace

1 nacht verbleven in december 2023
Reactie van Moustafa Blaih op 9 dec 2023
Dear Grace,Thank you for taking the time to provide your valuable feedback regarding your most recent stay with us at the Holiday Inn Express SFO South.We shared your feedback with our team, and we are extremely thrilled to know that we delivered on our promise of a memorable stay. We know you have a choice, and we sincerely appreciate you for making us a part of your visit to Burlingame and your home away from home.Please come back and see us again soon in the near future.

10/10 – Uitstekend

Tiffany

1 nacht verbleven in december 2023
Reactie van Moustafa Blaih op 9 dec 2023
Dear Tiffany,Thank you for taking the time to provide your valuable feedback regarding your most recent stay with us at the Holiday Inn Express SFO South.We shared your feedback with our team, and we are extremely thrilled to know that we delivered on our promise of a memorable stay. We know you have a choice, and we sincerely appreciate you for making us a part of your visit to Burlingame and your home away from home.Please come back and see us again soon in the near future.

10/10 – Uitstekend

Brenda

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Viaje en familia, cerca del aeropuerto, no utilizaré el transporte hacia el aeropuerto por lo cual no puedo evaluar , llegue tarde por lo que no he visto los alrededores para poder evaluar. Hasta ahora todo va bien , personal del check inn amable. Solo pasaré una noche ya que mi vuelo sale temprano por lo que encuentro su ubicación perfecta .
1 nacht verbleven in december 2023
Reactie van Moustafa Blaih op 9 dec 2023
Dear Brenda,Thank you for taking the time to provide your valuable feedback regarding your most recent stay with us at the Holiday Inn Express SFO South.We shared your feedback with our team, and we are extremely thrilled to know that we delivered on our promise of a memorable stay. We know you have a choice, and we sincerely appreciate you for making us a part of your visit to Burlingame and your home away from home.Please come back and see us again soon in the near future.

4/10 – Matig

Shawn

Zakenreiziger
Positief: Personeel en service, voorzieningen
Negatief: Netheid, staat van de accommodatie en faciliteiten
The place itself was nice and the staff was great, unfortunately there were cockroaches in our room. We were moved to a different room, and again it had cockroaches.
2 nachten verbleven in november 2023
Reactie van Moustafa Blaih op 5 dec 2023
Dear Shawn,Thank you for taking the time to provide your valuable feedback regarding your most recent stay with us at the Holiday Inn Express SFO South.We shared your feedback with our team, and we are extremely thrilled to know that we delivered on our promise of a memorable stay. Please accept my sincerest apologies for the roach incident. Please know that we use a reputable Peet control company on a monthly basis to maintain our rooms pest free. I am disappointed that we failed in your case.We know you have a choice, and we sincerely appreciate you for making us a part of your visit to Burlingame and your home away from home.Please come back and see us again soon in the near future.

10/10 – Uitstekend

ABDULLA

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great property and client service.
1 nacht verbleven in november 2023
Reactie van Moustafa Blaih op 28 nov 2023
Dear Abdulla,Thank you for taking the time to provide your valuable feedback regarding your most recent stay with us at the Holiday Inn Express SFO South.We shared your feedback with our team, and we are extremely thrilled to know that we delivered on our promise of a memorable stay. We know you have a choice, and we sincerely appreciate you for making us a part of your visit to Burlingame and your home away from home. It is guests like you that make our jobs worthwhile.Please come back and see us again soon in the near future.

6/10 – Redelijk

Liuand

5 nachten verbleven in november 2023
Reactie van Moustafa Blaih op 17 dec 2023
Dear Liuand,Thank you for taking the time to tell us about your experience at Holiday Inn Express SFO South.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. Please accept my sincere apology that your experience was not up to your expectations. We sincerely appreciate your patience and understanding. Would you kindly provide us with some comments on the reason behind your scoring.Again, thank you for choosing Holiday Inn Express, and if I can be of assistance to you, please contact me.

10/10 – Uitstekend

Jean Pajar

1 nacht verbleven in november 2023
Reactie van Moustafa Blaih op 16 dec 2023
Dear Jean Pajar,Thank you for taking the time to provide your valuable feedback regarding your most recent stay with us at the Holiday Inn Express SFO South.We shared your feedback with our team, and we are extremely thrilled to know that we delivered on our promise of a memorable stay. We know you have a choice, and we sincerely appreciate you for making us a part of your visit to Burlingame and your home away from home.Please come back and see us again soon in the near future.

2/10 – Ontzettend slecht

Reita

Negatief: Personeel en service
Tub was clogged. Heating in room was weak, froze all night, Wi-Fi was weak in room. Complained about tub and heating and was told engineering would show up and that never happened.
2 nachten verbleven in november 2023
Reactie van Moustafa Blaih op 23 nov 2023
Dear Reita,Thank you for taking the time to tell us about your experience at Holiday Inn Express SAN FRANCISCO-AIRPORT SOUTH.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. Please accept my sincere apology that your stay was not up to your expectations. We sincerely appreciate your patience and understanding. We hope that you will give us the opportunity to serve you again in the future and consider this visit as an exception. Again, thank you for choosing Holiday Inn Express, and if I can be of assistance to you, please contact me

10/10 – Uitstekend

Cheng Kang

Reisde met een groep
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
4 nachten verbleven in november 2023
Reactie van Moustafa Blaih op 21 nov 2023
Thank you for taking the time to provide your valuable feedback regarding your most recent stay with us at the Holiday Inn Express SFO South.We shared your feedback with our team, and we are extremely thrilled to know that we delivered on our promise of a memorable stay. It is guests like you that makes our jobs enjoyable.We know you have a choice, and we sincerely appreciate you for making us a part of your visit to Burlingame and your home away from home.Please come back and see us again soon in the near future.

10/10 – Uitstekend

Sandra

2 nachten verbleven in november 2023
Reactie van Moustafa Blaih op 21 nov 2023
Dear Sandra,Thank you for taking the time to provide your valuable feedback regarding your most recent stay with us at the Holiday Inn Express SFO South.We shared your feedback with our team, and we are extremely thrilled to know that we delivered on our promise of a memorable stay. It is guests like you that makes our jobs enjoyable.We know you have a choice, and we sincerely appreciate you for making us a part of your visit to Burlingame and your home away from home.Please come back and see us again soon in the near future.

2/10 – Ontzettend slecht

Donald

1 nacht verbleven in november 2023
Reactie van Moustafa Blaih op 9 dec 2023
Dear Donald,Thank you for taking the time to tell us about your experience at Holiday Inn Express SFO South.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. Please accept my sincere apology that your experience was not up to your expectations. We sincerely appreciate your patience and understanding. We hope that you will give us the opportunity to serve you again in the future and consider this visit as an exception. Again, thank you for choosing Holiday Inn Express, and if I can be of assistance to you, please contact me.

10/10 – Uitstekend

Cesar

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Overall the stay was good and room was clean. The ac didn’t work and the bed wasn’t a king size like I selected. It was a queen size
2 nachten verbleven in november 2023
Reactie van Moustafa Blaih op 18 nov 2023
Dear Cesar,Thank you for taking the time to provide your valuable feedback regarding your most recent stay with us at the Holiday Inn Express SFO South.We shared your feedback with our team, and we are extremely thrilled to know that we delivered on our promise of a memorable stay.My sincerest apologies for the confusion with the bed type and the AC issue.We know you have a choice, and we sincerely appreciate you for making us a part of your visit to Burlingame and your home away from home.Please come back and see us again soon in the near future.