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Beoordelingen van Hotel Zoe Fisherman's Wharf

4 out of 5
Hotel Zoe Fisherman's Wharf
425 North Point, San Francisco, CA

Beoordelingen

9,0

Fantastisch

Gastenscore: 10 - Uitstekend. 653 van 1008 beoordelingen" "
Gastenscore: 8 - Goed. 228 van 1008 beoordelingen" "
Gastenscore: 6 - Redelijk. 74 van 1008 beoordelingen" "
Gastenscore: 4 - Matig. 28 van 1008 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 25 van 1008 beoordelingen" "

9,6/10

Netheid

9,2/10

Personeel en service

8,4/10

Voorzieningen

9,2/10

Staat van de accommodatie en faciliteiten

9,0/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

Gail

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in mei 2024

10/10 – Uitstekend

Darren

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Really enjoyed our stay. Great location. Service was fantastic.
3 nachten verbleven in mei 2024

10/10 – Uitstekend

PETER

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Room was small but very clean and comfortable beds. Would stay again.
4 nachten verbleven in mei 2024
Reactie van Zoe op 23 mei 2024
Hi Peter, We appreciate your feedback on the cleanliness and comfort of the room. Your positive comments about the comfortable beds are valued. Looking forward to your next visit.Thank You,Samantha JonesGeneral Manager

10/10 – Uitstekend

Gregory

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Easy walk to the waterfront. Comfortable and clean. Nice staff. Liked the restaurant on site.
3 nachten verbleven in april 2024
Reactie van Zoe op 23 mei 2024
Hello Gregory, Thank you for your positive feedback and 5-star rating! We appreciate your kind words about the convenient walk to the waterfront, the comfortable and clean accommodations, the friendly staff, and the enjoyable on-site restaurant. Your support is truly appreciated.Thank You,Samantha JonesGeneral Manager

8/10 – Goed

Ann

Reisde met partner
The room was very quiet despite what seemed to be a lot of guests in the hotel. The area was extremely conveniently located near Pier 39 and Fisherman’s Wharf.
2 nachten verbleven in mei 2024

8/10 – Goed

Kelly

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great location
1 nacht verbleven in mei 2024

10/10 – Uitstekend

Araceli

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I loved the s’mores provided for the nightly fire pits. It was fun and it was a treat after a long day of walking around the beautiful city.
4 nachten verbleven in mei 2024

10/10 – Uitstekend

Jenny

Positief: Personeel en service, staat van de accommodatie en faciliteiten
Great stay!
2 nachten verbleven in mei 2024

10/10 – Uitstekend

Barbara

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Providing the option to fill our water bottles was excellent since we didn't have to pay for water or discard plastic into the environment. Provision of coffee & tea was also good, I especially liked the sheets. Can the sheets be purchased?
7 nachten verbleven in april 2024

10/10 – Uitstekend

Frankie

Reisde met partner, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Restaurant in the same building
2 nachten verbleven in mei 2024

10/10 – Uitstekend

Alexandre, Ste-Clotilde

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
6 nachten verbleven in april 2024

10/10 – Uitstekend

Lisa

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The staff is so friendly. Our room is always clean, and if we need anything the staff is more than willing to accommodate. It’s just a few blocks away from the pier so you can just walk there.
1 nacht verbleven in mei 2024

10/10 – Uitstekend

Spencer

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
6 nachten verbleven in april 2024
Reactie van Zoe op 12 mei 2024
Hi Spencer, Thank you for the 5-star rating. Your support is truly appreciated!Thank You,Samantha JonesGeneral Manager

8/10 – Goed

Julia

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
7 nachten verbleven in april 2024
Reactie van Zoe op 12 mei 2024
Hello Julia, Thank you for your positive rating! Your feedback is truly appreciated, and we look forward to the opportunity to host you again in the future.Thank You,Samantha JonesGeneral Manager

4/10 – Matig

Christine

Reisde met partner
Positief: Netheid, staat van de accommodatie en faciliteiten
Negatief: Personeel en service
The front desk staff was snobby and we did not get the queen room that i prepaid for. The valet staff were amazing and very helpful. Would not go back though.
2 nachten verbleven in mei 2024

10/10 – Uitstekend

Elizabeth

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Valet very helpful and friendly
1 nacht verbleven in april 2024
Reactie van Zoe op 12 mei 2024
Hi Elizabeth, Thank you for your positive feedback and 5-star rating. We are thrilled to hear that our valet service was very helpful and friendly. Your kind words are truly valued. Hope we have a chance to impress you again in the future.Thank You,Samantha JonesGeneral Manager

10/10 – Uitstekend

Jody

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
4 nachten verbleven in april 2024
Reactie van Zoe op 12 mei 2024
Hello Jody, Thank you for your 5-star rating. We truly appreciate your support! Your feedback helps us improve our service. We look forward to welcoming you back in the future.Thank You,Samantha JonesGeneral Manager

10/10 – Uitstekend

Harold

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I like everything
2 nachten verbleven in mei 2024
Reactie van Zoe op 12 mei 2024
Hello Harold, Thank you for your positive feedback and 5-star rating. We are thrilled that you enjoyed your experience with us. We look forward to the opportunity to welcome you back in the future!Thank You,Samantha JonesGeneral Manager

10/10 – Uitstekend

walt

Reisde met partner
Positief: Voorzieningen, staat van de accommodatie en faciliteiten
Convenient location.
4 nachten verbleven in april 2024
Reactie van Zoe op 12 mei 2024
Hello Walt, Thank you for your feedback on the 5-star rating and mentioning the convenient location. We appreciate your support and look forward to welcoming you back in the future.Thank You,Samantha JonesGeneral Manager

10/10 – Uitstekend

Darren

2 nachten verbleven in april 2024
Reactie van Zoe op 23 mei 2024
Hi Darren, We are thrilled to learn about your 5-star rating! Your positive experience with us means a lot. We appreciate your support and look forward to your next visit.Thank You,Samantha JonesGeneral Manager

10/10 – Uitstekend

Lauren

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Hotel Zoe was walking distance from the Wharf which was my favourite part of this stay. The staff was always polite and accomadating. I liked that there was bike rentals available although it was too windy for what I was used to. Maybe next time I'll take advantage of it. My partner has a diff sleep schedule than me and usually I can mitigate this by hanging out in another room. I wish the lobby/work space was a bit brighter or easier to see. However, the lounge/terrace area is comfortable and I enjoyed the option to smoke some marshmellows for s'mores. I liked that the area wasn't too "busy" so that for uber/lyft/taxi, it was easy to drop off/pick up. The hotel was clean and the king sized bed upgrade was comfortable. Appreciate the men at the front desk and at the entrance. I did dine at their restaurant. It is okay
4 nachten verbleven in april 2024
Reactie van Zoe op 4 mei 2024
Hi Lauren, Thank you for sharing your feedback about your stay at Hotel Zoe. We are thrilled to hear that you enjoyed our convenient location near the Wharf and the comfort of the king-sized bed upgrade. Your suggestions regarding the lobby/work space are valuable to us, and we will take them into consideration for future improvements. We are glad you found our staff accommodating and the terrace area enjoyable. We look forward to welcoming you back for another pleasant experience!Thank You,Samantha JonesGeneral Manager

10/10 – Uitstekend

Veronique

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very sweet and peaceful staying in Zoe fisherman hotel near Pier 39 and the sea lions so cute !
6 nachten verbleven in april 2024
Reactie van Zoe op 4 mei 2024
Hi Veronique, Thank you for your positive rating and kind comments about your stay at Zoe Fisherman Hotel. It's wonderful to hear that you had a very sweet and peaceful experience. Your support is truly valued!Thank You,Samantha JonesGeneral Manager

8/10 – Goed

Juan

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Excelente opción
4 nachten verbleven in april 2024
Reactie van Zoe op 4 mei 2024
Hello Juan, Thank you for your positive rating of 4. Your feedback is truly appreciated. We look forward to welcoming you back for another wonderful experience!Thank You,Samantha JonesGeneral Manager

10/10 – Uitstekend

Daryl

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
This hotel is a gem. Its located right near the Fisherman's wharf and has a fabulous hotel next door. The beds are super comfortable and overall, the hotel is great.
3 nachten verbleven in april 2024
Reactie van Zoe op 4 mei 2024
Hi Daryl, Thank you for sharing your wonderful experience and awarding us a 5-star rating! We are thrilled to hear that you enjoyed our hotel, especially the convenient location near Fisherman's Wharf and the comfort of our beds. Your kind words motivate us to continue delivering exceptional service. We can't wait to host you again for another fantastic stay!Thank You,Samantha JonesGeneral Manager

8/10 – Goed

Jan Krista

Reisde met huisdieren, Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We had a pleasant stay at Hotel Zoe. Its close proximity to the fisherman’s wharf was the reason I booked this place. Despite it being in a trendy area, it was quiet at night, which was a plus. The staff were lovely and accommodating. There was free coffee service in the morning which was nice. The downside to this place was they have very expensive valet parking which was the only parking option they offer as they do not allow for self-park. $75 per night for the valet parking is quite steep but we paid for it for our peace of mind because San Francisco is notorious for car-break ins. The bed and pillows were soft and comfortable. The shower was my favorite part of the stay. It was very clean, modern, tastefully designed and it made me feel relaxed and clean after a day’s adventures. We had a great stay and we will be happy to recommend it to friends and family.
3 nachten verbleven in april 2024
Reactie van Zoe op 4 mei 2024
Hello Jan, Thank you for sharing your recent stay experience at Hotel Zoe. The convenient location near Fisherman's Wharf, the peaceful surroundings, and the exceptional service provided by our staff are all aspects we are thrilled you enjoyed. Your feedback on the clean and modern amenities, especially the shower, is much appreciated. We understand the concern about the valet parking cost and will consider your comments for future enhancements. We truly value your recommendation and look forward to welcoming you, your friends, and family back soon.Thank You,Samantha JonesGeneral Manager

10/10 – Uitstekend

Roela

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Great customer service! Joe and Eric are the best! Very friendly and courteous! Went out of their way to provide comfort to guests.
1 nacht verbleven in april 2024
Reactie van Zoe op 4 mei 2024
Hi Roela, Thank you for your positive feedback and 5-star rating. We are delighted to hear that Joe and Eric provided exceptional customer service, ensuring your comfort throughout your stay. Your kind words mean a lot to us. We look forward to the opportunity to welcome you back in the future.Thank You,Samantha JonesGeneral Manager

10/10 – Uitstekend

Sherry

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Reliably nice. We enjoyed the fire tables in the courtyard. The location is just tucked away enough to avoid the crowd and noise from the Wharf. More of an adult place, not a lot of kids. If you want kids and noise head across the street to RUI.
2 nachten verbleven in april 2024
Reactie van Zoe op 12 mei 2024
Hello Sherry, Thank you for the positive feedback and 5-star rating! We are thrilled that you enjoyed the peaceful ambiance and fire tables in our courtyard. Your support is truly appreciated. We look forward to welcoming you back for another memorable experience!Thank You,Samantha JonesGeneral Manager

10/10 – Uitstekend

Donna

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
My first trip to San Francisco and I couldn’t have asked for a better location the pier is 2 blocks away everything is so walkable from this location, bonusTrader Joes is just around the block also. I am a solo female travel and I felt safe in and around this location. The restaurant and bar are a nice way to start or end your evening, if you prefer there is coffee and tea in the lobby where you can sit inside at the fireplace or outside in courtyard in the AM or enjoy your wine in evening with some-mores . The staff were so helpful and pleasant and readily answered or assisted with details to enable guest to enjoy their stay. I will definitely stay here when I travel to SFO! DYoung
5 nachten verbleven in april 2024
Reactie van Zoe op 12 mei 2024
Hello Donna, Thank you for celebrating your stay with us! Your positive feedback about your recent trip to San Francisco truly made our day. We are thrilled that our location, amenities, and staff made your solo travel memorable. We can't wait to welcome you back on your next visit!Thank You,Samantha JonesGeneral Manager

10/10 – Uitstekend

Clifford

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Everything was perfect!
1 nacht verbleven in april 2024
Reactie van Zoe op 12 mei 2024
Hi Clifford, Thank you for your kind words and the 5-star rating! We are thrilled to hear that everything was perfect during your visit. We look forward to welcoming you back soon.Thank You,Samantha JonesGeneral Manager

6/10 – Redelijk

Jennifer

Positief: Netheid, personeel en service en voorzieningen
Undisclosed fees and thin doors. I thought the person in the room next door was trying to scratch their way in through the connecting door.
2 nachten verbleven in april 2024
Reactie van Zoe op 12 mei 2024
Hello Jennifer, We appreciate you highlighting the issues you faced. We apologize for any inconvenience caused by noise disturbances. Your feedback is valuable to us, and we will address these concerns to enhance our services.Thank You,Samantha JonesGeneral Manager

10/10 – Uitstekend

Ludmila, Riverton

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Enjoyed our stay. Definitely recommend and will stay again in the future.
2 nachten verbleven in april 2024
Reactie van Zoe op 23 apr 2024
Hi Ludmila, Thank you for the 5-star rating! We sincerely appreciate your feedback and are thrilled to hear that you enjoyed your stay. Your recommendation means a lot to us. We would be delighted to welcome you back in the future.Thank You,Samantha JonesGeneral Manager

10/10 – Uitstekend

Nikzad

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great location, helpful staff, and the outdoor fireplace at nights is a good vibe.
3 nachten verbleven in maart 2024
Reactie van Zoe op 23 apr 2024
Hi Nikzad, Thank you for sharing your positive experience with us! We truly appreciate your kind words about our great location, helpful staff, and the fantastic vibes from the outdoor fireplace. We are delighted to hear that you enjoyed your time with us. Looking forward to welcoming you back on your next visit!Thank You,Samantha JonesGeneral Manager

10/10 – Uitstekend

Lucy Lorraine

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Y
3 nachten verbleven in april 2024

6/10 – Redelijk

Deanna

Positief: Personeel en service, staat van de accommodatie en faciliteiten
Hotel staff were great! Food in the restaurant was terrible. Worst coffee I've ever tasted. Restaurant bartender was not friendly on the evening shift.
4 nachten verbleven in april 2024

10/10 – Uitstekend

Kimberly, Walnut Creek

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Affordable, friendly and so close to the Wharf. Everything we wanted to do was walkable. Valet was quick to both pick up and drop off our car. Staff was incredibly friendly and helpful. Our room was so clean and comfortable
1 nacht verbleven in maart 2024

2/10 – Ontzettend slecht

Cynthia, San Dimas

Reisde met partner
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The hotel canceled my reservation without notifying me. This happened twice with the same reservation. Service is unacceptable, said that EXPEDIA canceled it, but EXPEDIA did not cancel it. It was the hotel they canceled it.
2 nachten verbleven in april 2024
Reactie van Zoe op 12 mei 2024
Hey Cynthia, I'm truly sorry to hear about your experience with the reservation cancellation without notification. We understand the frustration this must have caused. Rest assured, we will thoroughly investigate this matter to prevent any recurrence. Thank you for bringing this to our attention.Thank You,Samantha JonesGeneral Manager

8/10 – Goed

Gio

2 nachten verbleven in april 2024

10/10 – Uitstekend

Beverly

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We loved everything about our stay at Hotel Zoe. Such wonderful & friendly staff really make it a personal experience. We especially appreciated Roy at front desk. His positive attitude and friendly demeanour are contagious. Always saying hello and offering great advice on restaurants etc. Such a joy ❤️ No doubt we will return.
4 nachten verbleven in april 2024
Reactie van Zoe op 16 apr 2024
Hello Beverly, Thank you for your kind words about your stay at Hotel Zoe. We are thrilled to hear that you found our staff to be exceptional, especially Roy at the front desk. Your feedback truly motivates us to continue delivering top-notch service. We look forward to welcoming you back for another memorable experience.Thank You,Samantha JonesGeneral Manager

8/10 – Goed

Cary

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Room was very clean and up to date. Area is safe but not that close some of the better restaurants and attractions in the city. The location was quiet allowing for a restful evening of sleep.
3 nachten verbleven in april 2024
Reactie van Zoe op 16 apr 2024
Hello Cary,Thank you for sharing your recent experience with us. We are pleased to hear that you found the room clean and enjoyed a peaceful night's rest in our quiet location. Your feedback about the distance from city attractions is valuable to us as we continuously strive to enhance our guests' experiences. We look forward to welcoming you back in the future.Thank You,Samantha JonesGeneral Manager

10/10 – Uitstekend

Brenda

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Perfect hotel. Close to the pier and shopping. Very nice rooms and FANTASTIC staff
2 nachten verbleven in april 2024

6/10 – Redelijk

Amy

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in april 2024

10/10 – Uitstekend

christina

3 nachten verbleven in april 2024
Reactie van Zoe op 4 mei 2024
Hi Christina, Thank you for the 5-star rating! Your support is truly appreciated. Hope we have a chance to impress you again.Thank You,Samantha JonesGeneral Manager

10/10 – Uitstekend

Juana

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great location!
3 nachten verbleven in april 2024

10/10 – Uitstekend

JORGE ENRIQUE

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
EXCELENTE UBICACIÓN Y EL SERVICIO MUY BUENO. RODRIGO, TIPO MUY AMABLE Y SERVICIAL. SIN DUDA REGRESAMOS.
7 nachten verbleven in april 2024

10/10 – Uitstekend

Dylan

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Clean with good location and well trained staff

10/10 – Uitstekend

FLORES

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Very good!
2 nachten verbleven in maart 2024
Reactie van Zoe op 9 apr 2024
Hello, We appreciate your positive feedback and 5-star rating. Your support is invaluable to us!Thank You,Samantha JonesGeneral Manager

10/10 – Uitstekend

Kelby

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The room was much nicer than expected and the hotel is very close to the main tourist area. Very great stay!
4 nachten verbleven in maart 2024
Reactie van Zoe op 9 apr 2024
Hello Kelby, Thank you for sharing your positive experience with us. We are thrilled to hear that the room exceeded your expectations and that our hotel's location near the main tourist area was convenient for you. Your support is truly appreciated, and we are delighted that you had a fantastic stay! We eagerly await your next visit.Thank You,Samantha JonesGeneral Manager

8/10 – Goed

Lisa

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van Zoe op 9 apr 2024
Hello Lisa, Thank you for the 4-star rating! We look forward to welcoming you back.Thank You,Samantha JonesGeneral Manager

6/10 – Redelijk

Roxanna

Reisde met familie
It’s okay
1 nacht verbleven in maart 2024

10/10 – Uitstekend

Subrata

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nice hotel in an excellent location. Two blocks from Fisherman’s Wharf.
1 nacht verbleven in maart 2024