Een koelkast, een magnetron, een koffiezetapparaat/waterkoker
Beschikbaarheid controleren

Beoordelingen van Stone Villa Inn

2 out of 5
Stone Villa Inn
2175 S El Camino Real, San Mateo, CA

Beoordelingen

6,6
Gastenscore: 10 - Uitstekend. 228 van 1001 beoordelingen" "
Gastenscore: 8 - Goed. 252 van 1001 beoordelingen" "
Gastenscore: 6 - Redelijk. 212 van 1001 beoordelingen" "
Gastenscore: 4 - Matig. 174 van 1001 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 135 van 1001 beoordelingen" "

7,0/10

Netheid

6,8/10

Personeel en service

7,6/10

Voorzieningen

6,6/10

Staat van de accommodatie en faciliteiten

7,2/10

Milieuvriendelijkheid

Beoordelingen

8/10 – Goed

Geverifieerde reiziger

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Dicht bij uitval wegen, eetgelegenheden en small shops
5 nachten verbleven in augustus 2019
Reactie van Siva op 16 aug 2019
Thank you for your feedback. Hope to see you soon! Have a beautiful Day!!

8/10 – Goed

Thomas

Positief: Netheid
Negatief: Personeel en service
Typical Motel with some design
It is a typical motel, no services. The neighborhood is mot exceptional. The place looks slightly better than a regular motel, has some outside design towards the main street.
1 nacht verbleven in maart 2022

4/10 – Matig

Sophia

Bathroom smell so musty that I must keep it closed at all time. I’d spend as little time as possible in there. Perhaps main floor rooms are used more Often may not smell like the 2nd floor bathroom. They renovated the motel to be an inn, it’s decent but the carpet was kind of dirty when I walked in. Very strong ordor of odor spray that was def a turn off. 2 Chinese, Vietnamese and pizza across the street was def plus. However I won’t stay there again cause I prefer a nicer name brand hotel. Thus hotel tonight App had this inn on their site, so I went for it. Def not for me
1 nacht verbleven in maart 2022

8/10 – Goed

Ricardo

1 nacht verbleven in maart 2022
Reactie van Guest Services op 12 mrt 2022
We are glad you enjoyed your stay with us.

2/10 – Ontzettend slecht

Bianca, Fresno

Zakenreiziger
Negatief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The room was filthy! Mold was ALL over the bathroom and there was what appeared to be blood splattered on the wall in the bathroom. I will be reporting them to the health department. The manager Raul was completely rude and unprofessional!
2 nachten verbleven in maart 2022
Reactie van Guest Services op 12 mrt 2022
We apologize for the inconvenience caused to you. We are investigating the matter and corrective measures will be initiated promptly.

10/10 – Uitstekend

Mark, Monterey

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
If you are looking for a very good bargain hotel stay, this property is one of the best. The manager is exceptional, the rooms are decent, and the location convenient.
2 nachten verbleven in februari 2022
Reactie van Stone Villa Inn Team op 1 mrt 2022
Thank you for your feedback and words of appreciation. We look forward to having you stay with us again. Warm regards from our General Manager, Rahul.

6/10 – Redelijk

Geverifieerde reiziger

Reisde met familie
Positief: Personeel en service, staat van de accommodatie en faciliteiten
Negatief: Netheid
1 nacht verbleven in februari 2022
Reactie van Stone Villa Inn Team op 1 mrt 2022
Thank you for your feedback. We look forward to having you stay with us again.

10/10 – Uitstekend

Daniel

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in februari 2022
Reactie van Guest Services op 24 feb 2022
Thank you for your positive feedback.

10/10 – Uitstekend

Mark, Monterey

1 nacht verbleven in februari 2022

10/10 – Uitstekend

priscilla

Reisde met familie
Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
If you need to run errands and visit friends and family nearby, this is a very good hotel to stay for a few days.
1 nacht verbleven in januari 2022
Reactie van Indrani, Front Desk Team op 8 feb 2022
Thank you for your words of appreciation. We look forward to having you stay with us again.

10/10 – Uitstekend

Angelina

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in januari 2022
Reactie van Stone Villa Inn Team op 26 jan 2022
Thank you for your positive feedback. We look forward to seeing you again soon.

10/10 – Uitstekend

Frayner Gomez

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Todo excelente
1 nacht verbleven in januari 2022
Reactie van Guest Services op 17 jan 2022
Thank you for your positive feedback. We look forward to seeing you again soon.

8/10 – Goed

Claudia

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Convenient location. The hotel is close to the freeway, dining and shopping. My room was fully renovated. The only downside is i could hear the family upstairs LOUD & clear. I only slept about 2.5 hours which was horrible, i had my nursing state license exam the next day. Other than that, everything was great. They will ask for a $100 deposit fee that isnt mentioned on expedia. I traveled on my own, i felt safe enough to proceed to stay the night there.
1 nacht verbleven in januari 2022
Reactie van Guest Services op 16 jan 2022
Dear Claudia; Our sincere apologies for the negative experience with the sounds, we appreciate your feedback - safe travels

4/10 – Matig

Margaret

1 nacht verbleven in januari 2022

8/10 – Goed

Jesus

Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
1 nacht verbleven in december 2021

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in december 2021
Reactie van Stone Villa Inn Team op 8 jan 2022
thank you for your generosity with the rating. We are glad that you had an enjoyable experience with us and, we look forward to having you back with us again. Best regards, Guest Experience Team @ Stone Villa Inn

4/10 – Matig

Jasmine

5 nachten verbleven in juni 2020

8/10 – Goed

Michael

Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Negatief: Personeel en service
No coffee provided but comfortable beds
Comfortable bed. Room was comfortable. Shower head too low for folk that are 6ft5in. Probably would not have cost any extra to put them higher when they were building the place. Dirty freezer compartment of the mini fridge in the room. No coffee. Nothing. Not in the room. Not on the premises. Probably the thing that irked me the most. Actually his comment irked me more. "Go down a few blocks to the Starbucks". Very disappointed. A coffee machine in reception could work well with minimal risk to anyone. Otherwise coffee machines in the rooms.
Breakfast room
Breakfast room #2
1 nacht verbleven in december 2021
Reactie van Guest Services op 15 dec 2021
Thank you for your feedback. The safety of our guests and employees is our top priority. We were working on bringing some of the amenities back but we had to pause it due to the new variant.

8/10 – Goed

alicia

Reisde met familie, Reisde met familie en kleine kinderen
Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I like the location. The hotel was near stores.
2 nachten verbleven in november 2021
Reactie van Indrani Sircar op 6 dec 2021
Thank you for your feedback. We appreciate hearing from you. We look forward to having you stay with us again. Indrani Front Desk

10/10 – Uitstekend

MARTHA

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Room is clean,comfortable and the owner was friendly.
2 nachten verbleven in november 2021
Reactie van Indrani Sircar op 6 dec 2021
Thank you for your words of appreciation. We look forward to having you stay with us again at Stone Villa. Indrani Front Desk

2/10 – Ontzettend slecht

Stephen

Reisde met partner
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
This property was absolutely horrible. I read the reviews before but thought I would still take the chance since it was the only hotel within walking distance from family. Rude front desk and staff, the rooms were disgusting, walls all covered in nasty grime and god knows what other colors, walls warped, water damage to the floor, and mold around the sink and mirror above it. I will say the bedding was nice… I think. Disappointing.
1 nacht verbleven in november 2021
Reactie van Indrani Sircar op 6 dec 2021
Dear Stephen, We are sorry that we did not meet your expectations. Your feedback has been noted, and we hope to do better should you stay with us again. Thank you, Indrani Front Desk

2/10 – Ontzettend slecht

Nour

Negatief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
1 nacht verbleven in november 2021

8/10 – Goed

YILING

1 nacht verbleven in november 2021
Reactie van Stone Villa Inn Team op 18 nov 2021
Thank you for taking the time to provide us with your feedback. We are glad you had a great stay with us and we look forward to welcoming you again soon.

8/10 – Goed

Vita

Staff is so helpful...
It was cozy n clean. There were ample towels n tissues. GreaT getaway for us !
6 nachten verbleven in november 2021
Reactie van Guest Services op 12 nov 2021
We are glad you enjoyed your stay with us.

10/10 – Uitstekend

Angela

1 nacht verbleven in oktober 2021

2/10 – Ontzettend slecht

Geverifieerde reiziger

Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Worst Hotel in Town
Worst hotel I've ever stayed at in my life. The guy at the front desk was extremely rude and unreasonable for many reasons. There was about 7-8 cars in the parking lot with probably 50 spaces available and told me that any guests would need to pay for parking. Avoid at all costs.
1 nacht verbleven in oktober 2021
Reactie van Guest Services op 28 okt 2021
Dear Guest, We apologize for the inconvenience but we allow a maximum of 2 cars per room at no charge due to limitations of parking spaces. If you share your reservation details we can investigate the matter further.

6/10 – Redelijk

Raul

Negatief: Netheid
You pay for what you get
Room condition was ok. Musty cigarette smell when we first walked in. Had to turn a/c unit to filter air. Bathroom not cleaned properly as hair was still on sink counter. Also no wash cloths were included. Some mold in shower area too. TV did not work until we figured out someone had disconnected the power cord which seemed intentional as it was located well behind the entertainment unit. Questioned cleanliness of room as food from previous guest was still in the refrigerator. Overall for the price and if you can overlook the issues described, decent place to stay if it's just for one or two nights.
2 nachten verbleven in oktober 2021
Reactie van Guest Services op 25 okt 2021
Thank you for your feedback. Let us assure you corrective measures are being taken based on your feedback.

10/10 – Uitstekend

Patrick, Livermore

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
My car was in the shop so needed to stay close to my work since I live 42 miles away. For the price, this was a very nice stay. The rooms are decent and functional. Also very spacious. The on-site coffee house was closed. It was very quiet and in a safe area. Overall a very pleasant stay.
3 nachten verbleven in oktober 2021
Reactie van Guest Services op 21 okt 2021
We are glad you enjoyed your stay with us.

2/10 – Ontzettend slecht

Eileen

1 nacht verbleven in oktober 2021

6/10 – Redelijk

Raul

Negatief: Netheid
Hotels.com should verify the accuracy of the photo
Hotels.com needs to verify the accuracy of the pictures ... all the pics look amazing very clean and modern when you arrived at your room the photoshop magic is gone!! For the price I pay is ok, however, the pictures create a false expectation...
3 nachten verbleven in oktober 2021
Reactie van Guest Services op 15 okt 2021
Thank you for your feedback. Our pictures were updated based on our last renovation and should be accurate.

10/10 – Uitstekend

Benjamin

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Perfectly fine place to stay!
I've stayed here twice and both times the room was clean and comfortable, check-in was fast, wifi worked fine, and the rate was inexpensive. I do wish there was a coffeemaker in the room though. Other than that, no complaints.
2 nachten verbleven in september 2021
Reactie van Stone Villa Inn Team op 27 sep 2021
Thank you for your note of appreciation. We look forward to having you stay with us again.

10/10 – Uitstekend

Tamara

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in september 2021
Reactie van Stone Villa Inn Team op 27 sep 2021
We are delighted to know you found your stay at Stone Villa satisfying. We hope to have you as a guest again.

8/10 – Goed

Nichole

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in september 2021
Reactie van Guest Services op 23 sep 2021
Thank you for your feedback. We are glad you enjoyed your stay with us. Stay safe and visit us again soon.

6/10 – Redelijk

Maryssa

Negatief: Netheid, staat van de accommodatie en faciliteiten
Bathroom trash wasn’t taken out and I think it was diapers in there, so it left a smell. Doors looked dirty inside too.
1 nacht verbleven in september 2021
Reactie van Stone Villa Inn Team op 17 sep 2021
Thank you for your feedback. We will be addressing your concerns.

4/10 – Matig

Mary

Negatief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in september 2021
Reactie van Guest Services op 19 sep 2021
Thank you for your feedback. We are sorry that you had a less than satisfactory stay with us. Please let us know how we can do better.

6/10 – Redelijk

Samuel

Positief: Personeel en service, staat van de accommodatie en faciliteiten
Negatief: Netheid
1 nacht verbleven in september 2021

6/10 – Redelijk

Rachel

Negatief: Netheid
2 nachten verbleven in september 2021
Reactie van Guest Services op 13 sep 2021
We are glad you enjoyed your stay us . Please let us know how we can improve.

8/10 – Goed

Jessa

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in augustus 2021
Reactie van Stone Villa Inn Team op 3 sep 2021
Thank you for taking the time to provide us with your feedback. We are glad you had a great stay with us and we look forward to welcoming you again soon.

10/10 – Uitstekend

Peter

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
1 nacht verbleven in augustus 2021

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great location, attractive, small, friendly feel, great price. The owner was always handy and always helpful.
2 nachten verbleven in augustus 2021
Reactie van Stone Villa Inn Team op 8 sep 2021
Thank you for taking the time to provide us with your feedback. We are glad you had a great stay with us and we look forward to welcoming you again soon.

2/10 – Ontzettend slecht

Geverifieerde reiziger

Reisde met partner
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The room itself was disgusting. ex.Toothpaste on the wall moldy mirrors, buckling walls, broken wall outlets etc etc etc. I have pictures. It didn't have enough towels for the two guest and no additional towels were furnished and no cleaning happened during the 3 day stay. Front desk person asked for IDs of all people staying and questioned me repeatedly asked about who was staying in the room. Questioning and threatening that no people were allowed to visit or I would be changed an additional $100. The pet fee was not listed so I had to pay that upon arrival.It was like staying with an intrusive neighbor (their staff) who seemed to be spying on me the whole visit.
3 nachten verbleven in augustus 2021
Reactie van Guest Services op 16 aug 2021
Thank you for taking the time to provide us with your feedback. Covid protocol for the hotel is to ensure that all guests in the room are registered to ensure proper contact tracing. Charging pet fees at check-in is standard practice across the hospitality industry.

8/10 – Goed

Jordan

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in augustus 2021
Reactie van Guest Services op 16 aug 2021
We are glad you had a wonderful experience staying with us. We look forward to welcoming you again soon.

10/10 – Uitstekend

Guadalupe

Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
1 nacht verbleven in augustus 2021

10/10 – Uitstekend

Gerald

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Parking was great, the room was very clean and nice overall very satisfied
1 nacht verbleven in juli 2021
Reactie van Stone Villa Inn Team op 10 aug 2021
Thank you for taking the time to provide us with your feedback. We are glad you had a great stay with us and we look forward to welcoming you again soon.

8/10 – Goed

John

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in juli 2021

6/10 – Redelijk

Geverifieerde reiziger

Zakenreiziger
Positief: Personeel en service
Negatief: Netheid
Ok for one or 2 nights. Needs better cleaning. Bare down to the bone type of hotel. Needs to remove the breakfast pictures from its website. They don't have breakfast or coffee available for customers. Misleading with the pics on website.
1 nacht verbleven in juli 2021
Reactie van Guest Services op 24 jul 2021
Thanks for taking the time to provide us with your feedback. We apologize for the inconvenience caused during your stay. Please be rest assured that corrective measures will be put into place urgently.

8/10 – Goed

Daniela H

Zakenreiziger
Positief: Personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Negatief: Netheid
2 nachten verbleven in juli 2021
Reactie van Guest Services op 19 jul 2021
We are glad you had a great stay with us and we look forward to welcoming you again soon.

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met huisdieren, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Staff was very helpful. Facility very clean. Grounds very clean.
3 nachten verbleven in juli 2021
Reactie van Guest Services op 19 jul 2021
Thank you for taking the time to provide us with your feedback. We are glad you had a great stay with us and we look forward to welcoming you again soon.

2/10 – Ontzettend slecht

Geverifieerde reiziger

Reisde met huisdieren, Reisde met partner
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
This place was disappointing. We booked here because most reviews were decent, pictures of property looked good and location was convenient; also it’s pet friendly and charge for pet was only $35. Check in process was quick, plenty of parking available but our room was disgusting to say the least. Stains on the floor and walls (some looked like blood). Bed skirt had white stains, floor and furniture was dirty, room had a weird smell. Needless to say I did not stay the night. I don’t think rooms are cleaned thoroughly which is expected specially because of COVID. When I went back to the office and explained to the clerk why I was not staying he mentioned my deposit and my pet fee could be refunded but if I wanted a reimbursement for the room fee I had to contact Expedia directly which I did right away. Expedia representative said they couldn’t do anything because payment had been collected at the property and they (Stone Villa Inn) had to process the refund. When I contacted the office at Stone Villa again clerk stated he could not provide a refund and insisted I contacted Expedia again. Overall this was a terrible experience, trying to find a room for the night on a Holiday after you’ve been driving all day is not exactly the way to start a vacation. Please don’t book here it is not worth your money.
1 nacht verbleven in juli 2021
Reactie van Guest Services op 8 jul 2021
We apologize for the inconvenience caused. We are investigating why your room had those issues. As you booked through Expedia we have little or no control over the reservation.

6/10 – Redelijk

Antonio

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in juli 2021
Reactie van Guest Services op 8 jul 2021
Dear Antonio, Thank you for your feedback. We hope to see you again soon.