Serveert ontbijt, lunch en diner
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Beoordelingen van Four Points by Sheraton San Jose Airport

3 out of 5
Four Points by Sheraton San Jose Airport
1471 N 4th Street, San Jose, CA

Beoordelingen

8,2

Zeer goed

Gastenscore: 10 - Uitstekend. 464 van 1000 beoordelingen" "
Gastenscore: 8 - Goed. 318 van 1000 beoordelingen" "
Gastenscore: 6 - Redelijk. 104 van 1000 beoordelingen" "
Gastenscore: 4 - Matig. 64 van 1000 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 50 van 1000 beoordelingen" "

8,8/10

Netheid

8,6/10

Personeel en service

7,8/10

Voorzieningen

8,4/10

Staat van de accommodatie en faciliteiten

8,0/10

Milieuvriendelijkheid

Beoordelingen

8/10 – Goed

Patrice

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
It was easy to enter with the vehicle and behind the hotel, there's lots of parking. Staff was very friendly and the hotel room was very comfortable.
1 nacht verbleven in mei 2024

10/10 – Uitstekend

Samuel

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great property.
2 nachten verbleven in april 2024

10/10 – Uitstekend

Daria, Lynwood

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very easy to get too. Easy check in and out
1 nacht verbleven in mei 2024

10/10 – Uitstekend

Leroy

1 nacht verbleven in april 2024

6/10 – Redelijk

ERIC

Reisde met een groep, Zakenreiziger
Positief: Netheid, personeel en service
Negatief: Staat van de accommodatie en faciliteiten
Very noisy and the restaurant was closed
2 nachten verbleven in april 2024
Reactie van VB op 29 apr 2024
Thank you so much for staying with us. We apricated your feedback. Our apology for the inconvenience for Noise and Restuarant being close due to renovations.

6/10 – Redelijk

Eric

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024

10/10 – Uitstekend

Clarence L. Lewis

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
We stayed one night then rebooked another night. Were able to get the same room.
1 nacht verbleven in april 2024
Reactie van VB op 29 apr 2024
Thank you for staying at the Four Points San Jose Airport. We apricated your good feedback. I will share with our Team.Thank you,

6/10 – Redelijk

Haley

Reisde met familie
Positief: Netheid, personeel en service
Negatief: Staat van de accommodatie en faciliteiten
We liked the hotel room but the shower slowly drained and the heater smelled weird when we turned it on. The hotel is under construction so the hallways are not very clean.
1 nacht verbleven in april 2024
Reactie van VB op 29 apr 2024
Thank you for staying at the Four Points San Jose Airport. We apricated your good feedback.Thank you

8/10 – Goed

moises

Zakenreiziger
Positief: Netheid, voorzieningen
The hotel was clean, and my room had all the amenities I needed. I didn't like that the hotel restaurant was closed for renovations, and there was construction going on (which I could hear in my room). It would be great if Expedia notified you of these things when booking through them.
3 nachten verbleven in april 2024
Reactie van VB op 29 apr 2024
Thank you for staying at the Four Points San Jose Airport. We apricated your good feedback.Thank you

8/10 – Goed

Donna

Zakenreiziger
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Noisy if you front on the street but very convenient to San Jose University and everyone was very nice
2 nachten verbleven in april 2024
Reactie van VB op 17 apr 2024
Thank you for staying with us. We appreciated your feedback and hope to see you again soon again! Thank you!

8/10 – Goed

Autumn M., merced

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Staff was friendly and accommodating! Rooms were clean and restful!❤️
1 nacht verbleven in april 2024
Reactie van VB op 17 apr 2024
Thank you for staying with us. We appreciated your feedback and hope to see you again soon again! Thank you!

8/10 – Goed

Isaiah

Reisde met een groep
Positief: Netheid, personeel en service en voorzieningen
The stay was otherwise unremarkable and standard. It was only an inconvenience due to the key machine being down for most of our stay, making it less appealing to leave the room often as we would have to be escorted back to our room once we had come back from being out. The staff were very nice and attentive, so that was a definite bonus. There are also a few nice restaurants within walking distance for a quick bite to eat if you didn't want to eat at the restaurant in the hotel itself. Also-- most of my gripes can be attributed to the fact that the location was undergoing renovations at the time so in all honesty it was a good trip considering.
2 nachten verbleven in april 2024
Reactie van VB op 9 apr 2024
Thank you for staying with us. We appreciated your feedback. Our apology for the inconvenience caused by key machine not working and Restaurant closed due to renovations.

4/10 – Matig

Brenda

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
There was no access for a room key there system was down. No dining. Need blamkets and better pillow. No refrigerator or microwave in one of my rooms i rented.
1 nacht verbleven in april 2024
Reactie van VB op 9 apr 2024
Thank you for staying with us. We appreciated your feedback. Our apology for the inconvenience caused to you. Room key card machine not working and other areas.

4/10 – Matig

Robin

Zakenreiziger
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
The rooms are fine. A bit dated, but currently undergoing renovation. The bigger issue is that, not sure if it's related to the renovation or not, but the hotel key card machine apparently does not work. Since they can't make you a key, an employee has to let you into your room every time you come back in, which was both inconvenient and weird. Normally there is a restaurant, but it is also not available due to the construction. I would not recommend booking this place until renovations are completed
1 nacht verbleven in april 2024
Reactie van VB op 9 apr 2024
Thank you for staying with us. We appreciated your feedback. Our apology for the inconvenience caused by Key Card machine not working.

2/10 – Ontzettend slecht

Pete, San Jose

Zakenreiziger
Positief: Netheid, personeel en service
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
Check to see if restaurant open and if card keys will work before picking this hotel
1 nacht verbleven in april 2024
Reactie van VB op 9 apr 2024
Thank you for staying with us. We appreciated your feedback. Our apology for the inconvenience caused to by Key Card not working.

2/10 – Ontzettend slecht

Roger

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
There key machine doesn’t and so they have to get someone to unlock the door every time. And they advertise a bar and restaurant but they were both closed for renovations. This is not what I expected at all for the money I paid. Very disappointing!
1 nacht verbleven in april 2024
Reactie van VB op 9 apr 2024
Thank you for staying with us. We appreciated your feedback. Our apology for the inconvenience caused by hotel renovation.

10/10 – Uitstekend

Minjung

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Good
1 nacht verbleven in april 2024
Reactie van VB op 9 apr 2024
Thank you for staying with us. We appreciated your feedback.

10/10 – Uitstekend

Florencio, Hanford

2 nachten verbleven in maart 2024
Reactie van VB op 29 apr 2024
Thank you for staying at the Four Points San Jose Airport. We apricated your good feedback. I will share with our Team.Thank you

10/10 – Uitstekend

Jennifer

1 nacht verbleven in april 2024
Reactie van VB op 29 apr 2024
Thank you for staying at the Four Points San Jose Airport. We apricated your good feedback. I will share with our Team.Thank you

6/10 – Redelijk

Christina

Reisde met familie
Negatief: Voorzieningen
Shower did not work well, could not pull knob up to get full spray out of shower head. Took a while to wash shampoo out of my hair. Also there is no fan, so bathroom got very steamy. Also found strange hairs on brd covers and pillows.
1 nacht verbleven in maart 2024
Reactie van VB op 9 apr 2024
Thank you for staying with us. We appreciated your feedback. Our apology for the inconvenience caused in your stay.

8/10 – Goed

Brandi

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024
Reactie van VB op 9 apr 2024
Thank you for staying with us. We appreciated your feedback.

6/10 – Redelijk

Patricia

Zakenreiziger
Positief: Netheid, personeel en service
Negatief: Staat van de accommodatie en faciliteiten
The staff were attentive and friendly. However, for winter time, the bedding was inadequate -- very thin -- like sleeping with a couple of sheets. The comforter was ridiculously thin, so I turned the heater on . . . which sounded like I was in a wind tunnel. I slept about 4 hours the first night . . . and 3 hours and a couple of hours a little later the second night. No extra blankets in the closet.
2 nachten verbleven in februari 2024
Reactie van Andy op 24 mrt 2024
We would like to thank you for the feedback, and we have informed our site maintenance staff to look into the issues you experienced during your stay. For any request items (including extra blankets) needed during your stay next please feel free to the front desk and we will be more than happy to assist.

8/10 – Goed

Jenny, San Jose

4 nachten verbleven in januari 2024
Reactie van Andy op 24 mrt 2024
We are pleased to hear that you had an enjoyable stay at the Four Points by Sheraton San Jose Airport. We look forward to welcoming you back to our hotel in the future.Best regard

10/10 – Uitstekend

Marisol

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I like the stuff are very nice, the place are quite, just some areas need to be a little bit more clean but I definitely recommend this hotel to my friends and relatives. ❤️
1 nacht verbleven in januari 2024
Reactie van Andy op 24 mrt 2024
We are pleased to hear that you had an enjoyable stay at the Four Points by Sheraton San Jose Airport. We look forward to welcoming you back to our hotel in the future.Best regard

10/10 – Uitstekend

ken

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The pillows are too soft
1 nacht verbleven in januari 2024
Reactie van Andy op 24 mrt 2024
We would like to thank you for your feedback. For future visits you can request additional pillows to be delivered to your room.

10/10 – Uitstekend

Eric

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Convenient to airport and long term parking. Dinner and service was great.
1 nacht verbleven in januari 2024
Reactie van Andy op 24 mrt 2024
We are pleased to hear that you had an enjoyable stay at the Four Points by Sheraton San Jose Airport. We look forward to welcoming you back to our hotel in the future.Best regard

6/10 – Redelijk

Peter

Positief: Netheid
Spent one night to go to a 49er's game. Was able to check-in earlier than posted time which was nice. Room was nice, adequate. My issue was with the bath/shower: the valve to redirect the flow from the bath to the shower didn't seal well. So the pressure from the shower was weak, and there was still a lot of water coming out the spigot to the tub.
1 nacht verbleven in januari 2024

8/10 – Goed

Robert

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Downtown San Jose is a mess. This hotel I will stay at for quick airport in and out.
1 nacht verbleven in januari 2024

4/10 – Matig

Kamela

Reisde met familie
Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
No thank you
The service was good. The parking lot is scary to walk through day or night. The room was not clean and there was mouse poop in the shower and closet. I would not stay here again.
2 nachten verbleven in januari 2024

10/10 – Uitstekend

Kim, Fresno

Zakenreiziger, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
need more choice of takeout food or restaurant
1 nacht verbleven in januari 2024
Reactie van Eliane Koloamatangi op 19 jan 2024
Thank you for the feedback we do appreciate it.

8/10 – Goed

Lucinda

1 nacht verbleven in januari 2024
Reactie van Eliane Koloamatangi op 17 jan 2024
Thank you for choosing to stay with us.

6/10 – Redelijk

JOHN

Reisde met familie
Positief: Netheid, personeel en service en comfort kamer
There was very wet carpet by the A?C
1 nacht verbleven in januari 2024
Reactie van Eliane Koloamatangi op 17 jan 2024
Thank you for choosing to stay with us

10/10 – Uitstekend

Jose

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in januari 2024
Reactie van Eliane Koloamatangi op 17 jan 2024
Thank you for choosing to stay with us.

8/10 – Goed

Tam

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I only stayed for one night but overall i would stay again when im in the area again. My only suggestion would be to maybe upgrade the gym equipment by adding maybe a full universal cable station
1 nacht verbleven in januari 2024
Reactie van Eliane Koloamatangi op 15 jan 2024
We appreciate your business and will be looking into the suggestion that you made. We hope to see you back soon.

10/10 – Uitstekend

Wendy

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great overnight stay
This hotel is comfortable and clean right by the airport. We ate dinner and it was great and the service was good as well.
1 nacht verbleven in januari 2024
Reactie van Eliane Koloamatangi op 15 jan 2024
Thank you for your feedback on your stay and hope to see you back soon.

2/10 – Ontzettend slecht

Jose

1 nacht verbleven in januari 2024
Reactie van Eliane Koloamatangi op 15 jan 2024
Thank you for choosing to stay with us.

10/10 – Uitstekend

Toni

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Checkin was so quick and easy! The restaurant bartender was amazing! We loved him!
1 nacht verbleven in januari 2024
Reactie van Eliane Koloamatangi op 15 jan 2024
We appreciate the great feedback and hope to see you back soon.

10/10 – Uitstekend

Kerri

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in december 2023
Reactie van Eliane Koloamatangi op 15 jan 2024
Thank you for choosing to stay with us and hope to see you again.

10/10 – Uitstekend

Michael

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
My carbon monoxide censor had a a low battery and was “chirping”. They quickly changed my room and did it with a smile.
2 nachten verbleven in december 2023
Reactie van Elaine Koloamatangi op 27 dec 2023
Thank you for the feedback and we are so happy we were able to help you.

6/10 – Redelijk

Richard

Zakenreiziger
Positief: Netheid, voorzieningen
Negatief: Staat van de accommodatie en faciliteiten
Unfortunately, there was no water available on the property during check in. Could not shower or use sink. Very inconvenient, as you can imagine. The property seems really ideal but without water I feel a complimentary stay would be a gesture of goodwill.
1 nacht verbleven in december 2023
Reactie van Eliane Koloamatangi op 24 dec 2023
We apologize for the inconvenience and thank you for your feedback. This helps us better prepare for any future inconveniences.

10/10 – Uitstekend

Tim

Reisde met familie
1 nacht verbleven in december 2023
Reactie van VB op 18 dec 2023
Thank you for staying at the Four Points San Jose Airport.

4/10 – Matig

kevin

Reisde met familie
Negatief: Netheid, personeel en service en voorzieningen
Pretty bad area. My car was broken into on their property. Talked to front desk and they didnt care. Didnt offer any kind of assistance. Two nights later the car parked next to me was broken into also. If you can stay somewhere else please do. Will never stay in that area again
4 nachten verbleven in december 2023
Reactie van Elaine Koloamatangi op 17 dec 2023
I sincerely apologize for the fact that our front desk did not show any empathy towards your situation. We will do our best in the future to be better and appreciate you for choosing to stay with us.

10/10 – Uitstekend

David

1 nacht verbleven in oktober 2023
Reactie van TF op 15 dec 2023
Thank you for staying with us. We appreciate your feedback

4/10 – Matig

Leigh

Reisde met partner
My boyfriend and I were literally trapped inside the bathroom because the door latch malfunctioned and was unable to be fixed. We were offered a new room but declined because it was the last night of the stay. When we arrived the room was so humid(it’s December). It took all night to get the room comfortable. Being charged for parking when I am paying to stay at your property is not appealing and will affect my choice of stays in the San Jose area in the future. Do Better!
5 nachten verbleven in december 2023
Reactie van Eliane Koloamatangi op 13 dec 2023
I do apologize for the situation you were in and will make it a priority to have those little things checked prior to checking anyone into a room. Thank you for the feedback as it will help us to better our guests stay.

10/10 – Uitstekend

David

Zakenreiziger
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Small quiet clean hotel
2 nachten verbleven in november 2023
Reactie van Elaine Koloamatangi op 10 dec 2023
Thank you for choosing to stay with us and hope to see you back soon.

10/10 – Uitstekend

Juanita

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Very friendly staff!
5 nachten verbleven in november 2023
Reactie van TF op 28 nov 2023
Thank you for staying with us. We appreciate your feedback!

2/10 – Ontzettend slecht

Phuong Thuy

Reisde met partner, Reisde met familie
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Not recommend. Very bad experience. The staffs at the reception are unfriendly and very careless. * We booked several rooms. My friend checked in first - they charged her credit card for holding. I checked in later, they charged me for the holding of all 3 rooms, again! * We booked rooms with breakfast and paid extra 50$/room vie Expedia. The lady at reception kept saying that we did not book for breakfast and refused to issue breakfast coupon. It took her days to check things out, but the hotel could not refund the money we already paid for breakfast. Overall, our extra $50/room/night was wasted and we even had to double pay for breakfast because of her carelessness - and she did not even say sorry. * It is a rip-off from breakfast charges. Expedia took 50$ extra for breakfast coupon, but the dish on menu is only $15 each. Even worse, with breakfast coupon, the hotel only allows the same continental breakfast every day - while on the menu they have other breakfast choices at the same price $15.
4 nachten verbleven in november 2023
Reactie van VB op 21 nov 2023
Thank you for taking a time to share your feedback. We will discuss with our team just to make sure this would not happen again to anyone else. Sorry for the inconvenience.

8/10 – Goed

Dionne

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Large, clean rooms. The VTA tram stop is in walking distance. From there, San Jose Downtown and the business areas in North San Jose are easy to reach. Obvously, the close-by airport is audible, but not massively disturbing.
5 nachten verbleven in november 2023
Reactie van VB op 21 nov 2023
Thank you for staying with us. We appreciated your feed back.

8/10 – Goed

Amber

Reisde met familie
Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
No late airport shuttle
We've stayed here several times and have had pleasant experiences. This past time, there was a bit of an issue. We took the shuttle to the airport and asked about our late return at 11:30 pm. We were told it was fine and to call for pick up. When i called upon our arrival at 11:30 pm, I was told ythe shuttle stopped at 11 pm. Thoroughly exhausted and exasperated, I explained we were told it wouldn't be a problem. She asked if we were just using Park and Fly, I said no and that we also had reservations for that night. She advised us to get an Uber. It's one thing at 3 pm without kids, but at 11:30 pm, with tired kids, its really frustrating. The shuttle stops at 11 pm, FYI, despite what the driver telling you otherwise.
1 nacht verbleven in november 2023
Reactie van TF op 20 nov 2023
Thank you for staying with us. We appreciate your feedback.

10/10 – Uitstekend

Dennis

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in november 2023
Reactie van TF op 18 nov 2023
Thank you for staying with us. We appreciate your feedback.