Lobby

Beoordelingen van Hacienda Silicon Valley San Jose

3.5 out of 5
Hacienda Silicon Valley San Jose
399 Silicon Valley Boulevard, San Jose, CA

Beoordelingen

6,4
Gastenscore: 10 - Uitstekend. 346 van 1330 beoordelingen" "
Gastenscore: 8 - Goed. 258 van 1330 beoordelingen" "
Gastenscore: 6 - Redelijk. 249 van 1330 beoordelingen" "
Gastenscore: 4 - Matig. 199 van 1330 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 278 van 1330 beoordelingen" "

6,6/10

Netheid

7,0/10

Personeel en service

5,8/10

Voorzieningen

6,0/10

Staat van de accommodatie en faciliteiten

6,6/10

Milieuvriendelijkheid

Beoordelingen

2/10 – Ontzettend slecht

Nicholas

Reisde met partner
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Terrible! Moldy and completely unsafe! Health and safety are compromised when staying at this hotel! STAY CLEAR!
2 nachten verbleven in april 2024
Reactie van Manager op 15 mei 2024
Hello Nicholas, We're disappointed to learn about your experience and take feedback seriously. We encourage guests with concerns to reach out to management directly for further assistance. Your well-being is our top priority, and we are dedicated to providing a safe environment for all our guests.

10/10 – Uitstekend

sanjeev

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Good experience
3 nachten verbleven in mei 2024
Reactie van Manager op 11 mei 2024
Hello sanjeev,We are delighted to hear that you had a good experience with us. Our team strives to ensure all guests enjoy their stay to the fullest. Should you have any feedback or suggestions for us, please feel free to reach out to our management team directly. Your input is valuable to us as we continuously aim to enhance our guest experience.

6/10 – Redelijk

Leslie

Reisde met familie
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
Easily accessible
3 nachten verbleven in mei 2024
Reactie van Manager op 6 mei 2024
Hello Leslie,We appreciate your feedback on our hotel's accessibility. Your comfort is important to us, and we're glad you found your stay convenient. If you have any more comments or suggestions, we'd love to hear them. Thank you for choosing to stay with us!

8/10 – Goed

Ana, Mabton

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
It was neat. The greeting staff was very friendly and helpful.
1 nacht verbleven in mei 2024
Reactie van Manager op 7 mei 2024
Hello Ana,We're delighted to hear you found our greeting staff friendly and helpful during your stay. We aim to provide top-notch service to all our guests. Your positive feedback is greatly appreciated and we look forward to welcoming you back in the future.

4/10 – Matig

Ellie

Reisde met familie
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2023
Reactie van Manager op 4 mei 2024
Hello Ellie,We appreciate your feedback and regret to learn of your experience. Should you wish to discuss your stay further, please don't hesitate to reach out to our management team. Thank you for sharing your thoughts with us.

6/10 – Redelijk

EVONY J

Zakenreiziger, Reisde met partner
Positief: Personeel en service
The bed was uncomfortable and hard.
1 nacht verbleven in april 2024
Reactie van Manager op 23 apr 2024
Hello EVONY J, We appreciate your feedback regarding your recent stay. Your comments will be shared with our team for their review. Our goal is to ensure all guests have a comfortable experience. Thank you for bringing this to our attention.

2/10 – Ontzettend slecht

Jeff

Zakenreiziger, Reisde met familie
Positief: Personeel en service
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Absolutely terrible. Our room was riddled with small roaches. Room was very worn down and it didn’t appear to be renovated very well. Upon checking in, our toilet didn’t flush at all. I notified front desk and no one was ever sent. Good thing it was a simple fix. I fixed it myself. Our front door didn’t even lock. Will never stay at this hotel again.
2 nachten verbleven in april 2024
Reactie van Manager op 16 apr 2024
Hello Jeff, Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.

4/10 – Matig

Mary, Santa Rosa

Reisde met partner
Positief: Personeel en service
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
There were long term residents at this property. Our neighboring room was very loud like a party was going on. One resident was living in her car as well..We stayed in a delapidated room with a mildewed shower curtain. The bed was clean.They would not allow my husband to check us in and I waited an hour to get a blow dryer from storage. Our maid was the only great thing about the stay. She was very accomodating and nice. From the looks of it, she is doing all of the hard work.I witnessed a man pushing the towel cart yell and bang very agressively on the door of a room and it startled me! I felt unsafe.the whole time we were there.
1 nacht verbleven in april 2024
Reactie van Manager op 16 apr 2024
Hello Mary, I'm sorry to hear about your experience at our property. We take all feedback seriously and will address this with the appropriate teams. Your safety and comfort are important to us, and we regret that you felt uneasy during your stay. It's great to hear that our maid provided excellent service to you. We appreciate your feedback and hope you will consider giving us another chance in the future.

10/10 – Uitstekend

Manuel

1 nacht verbleven in april 2024
Reactie van Manager op 4 mei 2024
Hello Manuel,Your positive ratings regarding your experience are so refreshing to see. We hope to impress you again during another visit to the area and we thank you for sharing.

4/10 – Matig

Alfredo

Zakenreiziger, Reisde met partner
Positief: Netheid, personeel en service
En la aplicación no desia que había que dar deposito y nos cobraron más de lo que decía.
1 nacht verbleven in april 2024
Reactie van Manager op 12 apr 2024
Hello Alfredo, We apologize for any confusion regarding the deposit required during booking. For further clarification on our policies, please contact our management team directly. Thank you for sharing your feedback with us.

4/10 – Matig

Gloria

Zakenreiziger
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
This property is in need of a maintenance overhaul. The first room they put us in (2ndflr) the door would not close all the way so it wouldn't lock, we had to be assigned a different room on the third floor. The elevator does not go down from the third floor, so you need to take the stairs to the second floor and the elevator is at the opposite end of the building, so you just take the stairs down to the lobby. The second room the water nozzle in the shower came off in my hand and the bathroom fan made a terrible screeching noise when the light was turned on. The carpets are filthy, and the windows really need to be washed. The bed was comfortable. Will not stay there again.
1 nacht verbleven in april 2024
Reactie van Manager op 12 apr 2024
Hello Gloria, We appreciate your feedback and apologize for any inconveniences you encountered during your stay. Your comments have been shared with the relevant teams for their immediate attention. Thank you for highlighting the comfortable bed. Should you choose to stay with us again in the future, we hope to provide a more seamless experience for you.

2/10 – Ontzettend slecht

MA DEL ROCIO

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Very bad service
4 nachten verbleven in april 2024
Reactie van Manager op 9 apr 2024
Hello MA DEL ROCIO, We are sorry to hear about your experience and appreciate your feedback. We encourage you to reach out to our management team to discuss your concerns further. Thank you for bringing this to our attention.

6/10 – Redelijk

MARYJANE

Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten
The common/reception area is nice. The room needs a good cleaning and updating. Mold in the bathroom, stains on walls, wallpaper peeling. But lots of bugs. I killed 7 or 8 bugs every day in my room, with more i couldn't be bothered to kill.
6 nachten verbleven in maart 2024
Reactie van Manager op 13 apr 2024
Hello MARYJANE,We appreciate your feedback on our common areas and have noted your observations regarding your room. Our team will look into the maintenance issues mentioned to ensure improvements. Thank you for bringing this to our attention.

8/10 – Goed

Sergio

Positief: Netheid, personeel en service
2 nachten verbleven in maart 2024
Reactie van Manager op 5 apr 2024
Hello Sergio,We are delighted to hear that you had a pleasant stay at our hotel. We hope to welcome you back soon for another enjoyable experience!

8/10 – Goed

Sam

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
It was clean
1 nacht verbleven in maart 2024
Reactie van Manager op 5 apr 2024
Hello Sam,We are pleased to hear that you found our hotel clean during your stay. Our team works hard to ensure a comfortable and enjoyable experience for all our guests. If you have any further feedback or concerns, please don't hesitate to contact our management team directly.

2/10 – Ontzettend slecht

Andreas

Reisde met partner
Negatief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We chose the location knowing it was kind of isolated because it was near the venue of the wedding we were attending. We also chose this because we wanted something a little nicer than a motel 6. But honestly save you money and skip. Place was kind of a dump. Everything was really outdated, clientele at the hotel were kind of sketchy, and the elevator for the third floor didn't work so we had to call to get it to pick us up. Normally that's not that big of a deal but every time we called no one answered. So we'd take the stairs and then see someone sitting at the front desk so not really sure what was going on. Also, deposit didn't clear once we paid for the room and had to wait forever for it to refund. Never had this happen. Overall just kind of an isolated dump so I'd recommend staying elsewhere.
Reactie van Manager op 4 apr 2024
Hello Andreas, We apologize for any inconveniences you experienced during your stay. Our team strives to ensure all guest interactions are dealt with promptly and professionally. We appreciate your feedback and will address these issues internally. Thank you for choosing our hotel, and we hope your future travels are more enjoyable.

10/10 – Uitstekend

Rose

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in maart 2024
Reactie van Manager op 5 apr 2024
Hello Rose,We are stoked to hear that you had an excellent stay with us. We look forward to welcoming you back soon!

10/10 – Uitstekend

Francisco, Oakland

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Good
1 nacht verbleven in maart 2024
Reactie van Manager op 2 apr 2024
Hello Francisco,Thank you for sharing the wonderful rating about your experience here with us. We are happy to see your stay was good, and we hope to have the pleasure of hosting you again soon.

6/10 – Redelijk

Tilomai

Positief: Personeel en service
1 nacht verbleven in maart 2024
Reactie van Manager op 3 apr 2024
Hello Tilomai, We appreciate you choosing our hotel for your stay. We hope you had a pleasant experience overall, and we would love to welcome you back soon.

10/10 – Uitstekend

Sam

1 nacht verbleven in maart 2024
Reactie van Manager op 2 apr 2024
Hello Sam,Thank you for sharing the wonderful rating about your experience here with us. We are happy to see your stay was pleasant, and we hope to have the pleasure of hosting you again soon.

4/10 – Matig

Kevin

Reisde met familie
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
Meh
4 nachten verbleven in maart 2024
Reactie van Manager op 31 mrt 2024
Hello Kevin,We appreciate your feedback and regret to hear that your experience was not up to expectations. If there are any specific details you'd like to share with us, please feel free to reach out to our management team. Customer satisfaction is our top priority, and we welcome the opportunity to address any concerns you may have.

8/10 – Goed

Vince

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Reactie van Manager op 25 mrt 2024
Hello Vince,We are glad to hear you had a positive experience at our hotel! We hope to welcome you back soon for another great stay.

4/10 – Matig

Mamdouh, Encinitas

Zakenreiziger
Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten
Place is a last resort. Nice staff, but poorly cleaned. Last resort.
1 nacht verbleven in maart 2024
Reactie van Manager op 24 mrt 2024
Hello Mamdouh,We appreciate your feedback regarding our staff and take cleanliness seriously. Your comments will be shared with our team for review and improvement. For any further assistance or feedback, please do not hesitate to contact our management team directly.

4/10 – Matig

Robert

Zakenreiziger, Reisde met partner
Negatief: Staat van de accommodatie en faciliteiten
Property looks run down ,spattered paint all over property interior including rooms ,broken elevator,broken toilet seat ,no bathtub stopper to fill tub up,loud tv in room Nextdoor loud people in halls
1 nacht verbleven in maart 2024
Reactie van Manager op 22 mrt 2024
Hello Robert,We appreciate you bringing your experience to our attention. Guest feedback is valuable for our constant improvement. Rest assured, we will investigate these issues internally. Thank you for choosing to stay with us.

6/10 – Redelijk

Chloe

Reisde met familie en kleine kinderen
Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten
.
1 nacht verbleven in maart 2024
Reactie van Customer Care Team op 19 mrt 2024
Dear Guest, we are always anxious to get feedback from our guests in relation to their stays with us, so we very much appreciate your rating, thank you. Whilst we are pleased that you had a reasonable stay here, we aim to exceed all of our guests’ expectations, and we are disappointed that we did not exceed yours. We sincerely hope you will give us another opportunity to host you. Thanks again.Best Regards,Customer Care Team

8/10 – Goed

Phillip

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Good
1 nacht verbleven in maart 2024
Reactie van Manager op 20 mrt 2024
Hello Phillip,Thank you for sharing the wonderful rating about your experience here with us. We are happy to see your stay was good, and we hope to have the pleasure of hosting you again soon.

10/10 – Uitstekend

Ethen

Reisde met familie en kleine kinderen
Positief: Voorzieningen
Outside: People do not park in appropriate spaces. Trash not picked up
1 nacht verbleven in maart 2024
Reactie van Manager op 16 mrt 2024
Hello Ethen,Thank you for sharing your feedback with us. We encourage guests to park in designated areas and our team will be reminded to monitor this closely. Rest assured, we will address the trash pickup concern promptly to uphold our standards of cleanliness.

10/10 – Uitstekend

Mayra

Reisde met familie, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Nice quiet area and clean
1 nacht verbleven in maart 2024
Reactie van Manager op 16 mrt 2024
Hello Mayra,We are delighted to hear that you enjoyed the peaceful ambiance and cleanliness of our hotel. Your satisfaction is our top priority, and we strive to maintain high standards for all our guests. Should you have any further feedback or need assistance, please don't hesitate to reach out to our management team directly.

10/10 – Uitstekend

Talia

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Clean rooms and friendly staff. Parking was full and did have to walk a bit but overall Would recommend.
1 nacht verbleven in maart 2024
Reactie van Manager op 17 mrt 2024
Hello Talia,We are thrilled to hear that you found our rooms clean and our staff friendly during your stay. While we apologize for any inconvenience with parking, we appreciate your recommendation and hope to welcome you back soon for another enjoyable experience.

8/10 – Goed

John

Positief: Netheid
I had coffee one day
4 nachten verbleven in maart 2024
Reactie van Manager op 16 mrt 2024
Hello John,We appreciate your feedback and thank you for choosing to stay with us. If you have any concerns or feedback about your stay, please feel free to reach out to our management team directly. Your input will help us enhance the experience for future guests.

10/10 – Uitstekend

Isaac L

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Nice hotel
1 nacht verbleven in maart 2024
Reactie van Manager op 15 mrt 2024
Hello Isaac L,We appreciate your positive feedback about our hotel. We strive to provide a pleasant experience for all our guests. If there's anything we can do to enhance your next stay, please reach out to us directly. We look forward to welcoming you back soon.

10/10 – Uitstekend

Celeste

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
beautiful property and accessible location
1 nacht verbleven in januari 2024
Reactie van Manager op 12 mrt 2024
Hello Celeste,We're thrilled to hear that you enjoyed the beauty of our property and found our location convenient for your stay. Your feedback is greatly appreciated, and we hope to welcome you back again in the future.

10/10 – Uitstekend

Sean

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very accommodating
4 nachten verbleven in maart 2024
Reactie van Manager op 12 mrt 2024
Hello Sean,We're delighted to hear that you found our hotel accommodating. Our team always strives to provide exceptional service. If there's anything we can improve on, please feel free to reach out to our management team directly. Thank you for your feedback.

2/10 – Ontzettend slecht

Jennifer, Avila Beach

Zakenreiziger
Negatief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Hairs in the bed, torn shower curtain, clogged sink, no amenities to speak of.
1 nacht verbleven in maart 2024
Reactie van Manager op 9 mrt 2024
Hello Jennifer, We apologize for any inconvenience caused during your stay. We take all feedback seriously and will address these concerns with our team for improvement. Your comments help us enhance our guest experience.

10/10 – Uitstekend

LaShay

Positief: Netheid, staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024
Reactie van Customer Care Team op 5 mrt 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

8/10 – Goed

Sam

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Ok
1 nacht verbleven in december 2023
Reactie van Manager op 6 mrt 2024
Hello Sam, We appreciate you taking the time to share your feedback with us. Your comments are valuable in helping us improve our services for future guests. If you have any further concerns, please don't hesitate to reach out to our management team. Thank you for choosing to stay with us.

2/10 – Ontzettend slecht

Staci

Reisde met familie
Negatief: Netheid, personeel en service
It was late at night when I checked in, I had no hot water. There was blood on the sheets. And there was two vodka bottles under the bed. And was not compensated for nothing. I stayed here more than once. This was the first time I’ve ever experienced something like this. Definitely won’t be coming back.
1 nacht verbleven in maart 2024
Reactie van Manager op 6 mrt 2024
Hello Staci, I'm sorry to hear about your recent experience at our hotel. Your feedback is important to us, and I would recommend reaching out directly to our management team to address your concerns further. We strive to ensure all our guests have a comfortable stay and we value your loyalty towards our property. Thank you for bringing this to our attention.

2/10 – Ontzettend slecht

Hanibal

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Smelled funky, bathroom was filthy, and no one was able to help.
1 nacht verbleven in februari 2024
Reactie van Manager op 2 mrt 2024
Hello Hanibal, We're sorry to hear about your experience. Your feedback is valuable, and we will address this with our team to ensure we meet our high standards. For any further assistance or feedback, please reach out to our management team directly.

10/10 – Uitstekend

Edna, Stockton

1 nacht verbleven in februari 2024
Reactie van Manager op 22 mrt 2024
Hello Edna,We are delighted to hear that you enjoyed your stay with us! If you have any further comments or suggestions, please do not hesitate to reach out to us. We hope to welcome you back again soon for another wonderful experience!

2/10 – Ontzettend slecht

Joice

Reisde met familie, Reisde met familie en kleine kinderen
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
The smell is horrible to begin with inside the lobby and in the room was worse. It says no smoking but yet rooms and hallways smell like people smoke. The bedding was beyong disgusting. Housekeeping obviously not a priority. I tried two diffremt rooms, and i was like nope not staying here at all. I left adter 30mins. Dont book here.
2 nachten verbleven in februari 2024
Reactie van Manager op 22 feb 2024
Hello Joice, We appreciate your feedback regarding your recent stay. We take all guest concerns seriously and will address the issues you highlighted with our team. We strive to provide a pleasant environment for all our guests and regret to learn about your experience. Please contact our management team directly to discuss your concerns further.

10/10 – Uitstekend

Megan

1 nacht verbleven in februari 2024
Reactie van Manager op 22 feb 2024
Hello Megan,We are so glad to hear of your wonderful stay and the encounters you had with our team who are constantly striving to serve our guests with warm hospitality. With a perfect 10 rating, it just says it all. We look forward to welcoming you back.

10/10 – Uitstekend

BETTY

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
great location
clean and comfortable sleeping area
1 nacht verbleven in februari 2024
Reactie van Manager op 17 feb 2024
Hello BETTY,We're delighted to hear you found our sleeping area clean and comfortable. Our team strives to ensure a restful stay for all our guests. If you have any further feedback or suggestions, please feel free to reach out to our management team directly.

6/10 – Redelijk

Philip

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
One night stay
Good value for the money. Front desk was courteous. Hotel needs upgrading but overall room was spacious and clean. Thermostat was not working.
1 nacht verbleven in februari 2024
Reactie van Manager op 17 feb 2024
Hello Philip,Thank you for choosing our hotel and sharing your experience. We're delighted to hear that you found our hotel to be a good value for the money and that our front desk staff provided courteous service. While we understand your concerns about the need for upgrading, we're glad to know that your room was spacious and clean. We apologize for the issue with the thermostat and appreciate you bringing it to our attention. We will make sure to look into this matter further.

2/10 – Ontzettend slecht

Michael

1 nacht verbleven in februari 2024
Reactie van Customer Care Team op 21 mrt 2024
Dear Guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team

10/10 – Uitstekend

JESSICA

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Great
1 nacht verbleven in februari 2024
Reactie van Manager op 23 feb 2024
Hello JESSICA,We appreciate your feedback and are glad you had a positive experience at our hotel. We hope to welcome you back soon!

2/10 – Ontzettend slecht

Isabel, Los Banos

Reisde met partner
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
Hotel needs to be updated … lobby was nice loved the lobby went to my room horrible. Had to switch rooms first room air not working and stain on ceiling furniture old. Second room horrible smell had to air out bed uncomfortable l
1 nacht verbleven in februari 2024
Reactie van Manager op 15 feb 2024
Hello Isabel, Thank you for sharing your experience with us. We appreciate your positive feedback on our lobby and apologize for the issues you encountered with your room. We strive to provide a comfortable stay for all our guests and will take your comments into consideration for future improvements.

4/10 – Matig

Saul

Zakenreiziger
Negatief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Never again
This hotel is filthy. It’s definitely outdated and has a weird smell. I will not be staying here again especially with my family. Not a place where you can feel safe.
Toilet paper holder about to come off the wall
Dirty shower
Dirty
Wall paper falling apart
1 nacht verbleven in februari 2024
Reactie van Manager op 15 feb 2024
Hello Saul, We apologize that your experience at our hotel did not meet your expectations. We appreciate your feedback and will address the concerns you have raised with our team. We strive to provide a clean and comfortable environment for all our guests. Your safety is our utmost priority. Thank you for bringing these issues to our attention.

6/10 – Redelijk

Scott

Zakenreiziger
Positief: Personeel en service
3 nachten verbleven in februari 2024
Reactie van Manager op 10 feb 2024
Hello Scott,Thank you for choosing to stay at our hotel. We value your opinion and appreciate your time. Please feel free to reach out to us directly with any feedback you may have from your stay. We hope to have the opportunity to welcome you back in the future.

6/10 – Redelijk

Jamie, Santa rosa

Zakenreiziger
Positief: Personeel en service
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Security latch was broken, furniture had screws picking out the side and cut my leg, the window had been broken into before and was not lockable. Some kind of bodily fluids on the walls in the bathroom, could not tell if it was blood or poop or vomit. No carts to carry in luggage. Key card locked me out every day I was there for a week. Will not return.
3 nachten verbleven in januari 2024
Reactie van Manager op 9 feb 2024
Hello Jamie,Thank you for sharing your experience with us. We apologize for any inconvenience caused during your stay. We appreciate your feedback and have passed it onto our maintenance team to address the security latch, furniture, and window concerns. Our housekeeping team will also ensure the cleanliness standards are improved. Regarding the key card issues and luggage carts, we apologize for any inconvenience caused and will look into this matter further. We value your feedback and will use it to improve our services.

2/10 – Ontzettend slecht

Jesus

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Property is run down! Carpet being taped down, base boarded nailed down with exposed drywall nails, walls scuffed. It felt unsafe to some degree.
1 nacht verbleven in februari 2024
Reactie van Manager op 10 feb 2024
Hello Jesus,Thank you for your feedback regarding your recent stay. We appreciate your comments and apologize for any inconvenience caused. We take the safety and comfort of our guests seriously and will address these concerns with our maintenance team to ensure all areas of the property are in optimal condition. We value your input and hope you will consider staying with us in the future.