Restaurant
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Beoordelingen van Hilton San Jose

4 out of 5
Hilton San Jose
300 Almaden Blvd, San Jose, CA

Beoordelingen

7,8

Goed

Gastenscore: 10 - Uitstekend. 444 van 1001 beoordelingen" "
Gastenscore: 8 - Goed. 243 van 1001 beoordelingen" "
Gastenscore: 6 - Redelijk. 138 van 1001 beoordelingen" "
Gastenscore: 4 - Matig. 87 van 1001 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 89 van 1001 beoordelingen" "

8,6/10

Netheid

8,2/10

Personeel en service

7,6/10

Voorzieningen

8,0/10

Staat van de accommodatie en faciliteiten

8,0/10

Milieuvriendelijkheid

Beoordelingen

2/10 – Ontzettend slecht

WILLIAM

Zakenreiziger
Negatief: Voorzieningen
poor service everwhere
1 nacht verbleven in mei 2024

6/10 – Redelijk

Diane

Positief: Personeel en service
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
Nice staff and the hotel is ok in the looks department. However the water damaged and semi crumbling walls in the room bathroom were a bit shocking. The bar closes at 10 on a Saturday, no room service, no restaurant at night, very limited dining choices in the area, limited access to the pool, no towels at the pool in the morning. No wifi unless you join their marketing program is LAME! Nice beds. Overall not worh the money.
1 nacht verbleven in mei 2024
Reactie van RSM op 22 mei 2024
Thanks for your feedback. We certainly appreciate it and take your comments seriously to ensure we enhance the guest experience.

10/10 – Uitstekend

Vanitzia

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The room was very clean and organized. :)
1 nacht verbleven in mei 2024
Reactie van RSM op 16 mei 2024
Thank you for your feedback. We appreciate your business.

8/10 – Goed

Sarah

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in mei 2024
Reactie van RSM op 14 mei 2024
Thanks for your rating. We appreciate your business. Let us know if your travels bring you back to San Jose.

6/10 – Redelijk

Vicky

Reisde met partner
Positief: Netheid, personeel en service en voorzieningen
Overall stay was good. Didn't like that the bathrooms have no vent and get extremely hot. Have to pay $39 extra for parking, was charged and the machine to exit the parking structure still wanted to charge us $50 extra. Walked to front desk to show them we had already been charged the $39 amd they were able to open gate for us without having to pay the extra $50. Overall stay was good amd would stay again
1 nacht verbleven in mei 2024
Reactie van RSM op 12 mei 2024
Thank you for your feedback.

4/10 – Matig

Mark

Positief: Voorzieningen
I specifically got this hotel because of the jacuzzi and go out to it to find it cold. I’m competing in a jiujitsu tournament and was wanting to relax/recover for the match Sunday.
1 nacht verbleven in mei 2024
Reactie van RSM op 5 mei 2024
so sorry to hear that. We open the jacuzzi when weather conditions permitted and there is no heave rain. Thanks for your feedback.

10/10 – Uitstekend

Jamie, Meridian

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Na
2 nachten verbleven in maart 2024
Reactie van RSM op 18 apr 2024
Thank you for staying with us. We appreciate your feedback.

10/10 – Uitstekend

William

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van RSM op 18 apr 2024
Thank you for staying with us. we appreciate your feedback.

6/10 – Redelijk

Aaliyah

1 nacht verbleven in april 2024
Reactie van RSM op 3 mei 2024
Thank you for your response. Please let us know if we can be of any further assistance.

10/10 – Uitstekend

Ashelaque

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Very convenient to the sap center
1 nacht verbleven in april 2024
Reactie van RSM op 7 apr 2024
Thank you for staying with us. We appreciate your feedback. Let us know when you are back to the area.

4/10 – Matig

carlos

1 nacht verbleven in maart 2024
Reactie van RSM op 6 apr 2024
Thank you for your response. Sorry that we only were not able to fulfill your expectations. Please Would like to hear more about it and use this an opportunity to improve if there is anything we can do to make it better. Thanks Regards.

8/10 – Goed

Angela

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Staff was nice they had a 24 hr little area to get snacks and drinks which was nice. Restaurant was super overpriced but the burger was delicious
1 nacht verbleven in maart 2024
Reactie van KVK op 1 apr 2024
Hello Angela! Thank you so much for your feedback! We really appreciate it!

6/10 – Redelijk

Aprameya

Staff service can improve. Good breakfast. Very good beds to sleep. Must clean up the staircase leading to the Parking. Smells urine. Location is good. Please don’t sell water bottles for $3 when the same bottle is available outside for $25 cents. Not fair business. Thanks.
3 nachten verbleven in maart 2024
Reactie van KVK op 27 mrt 2024
Hello Aprameya. Thank you for sharing your feedback. We are sorry you didn't enjoy your stay with us. We will use your feedback to improve going forward. We hope to see you again soon.

8/10 – Goed

Thomas

Zakenreiziger
Positief: Voorzieningen
The location in the conference center is the best feature. The staff were nice, hotel was clean, and the location was fantastic. Not a lot of restaurants in the immediate area.
5 nachten verbleven in maart 2024
Reactie van KVK op 27 mrt 2024
Hello Thomas! Thank you so much for sharing your feedback with us. We really appreciate it!

10/10 – Uitstekend

ERIKA, SAN ANTONIO

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
It has direct access to the convention center, so it was ideal to stay there for the conference
4 nachten verbleven in februari 2024
Reactie van KVK op 19 mrt 2024
Hi Erika! Thanks so much for your feedback! We really appreciate it!

10/10 – Uitstekend

pam

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
At what either would be the starting or the end of the riverwalk. Quiet as the real nose started a 1/2 block away. Bed was comfy We had a riverwalk view, which was very nice. Guvibg you the lights of the riverwalk while having a glass of wine on the balcony
3 nachten verbleven in maart 2024
Reactie van KVK op 17 mrt 2024
Hello! Thanks for your review! We really appreciate it!

2/10 – Ontzettend slecht

qiongda

1 nacht verbleven in maart 2024
Reactie van KVK op 8 mrt 2024
Hello, thank you for your feedback. We're very sorry you did not enjoy your stay with us. If possible, would you please add additional details as to what we could have done better during your stay? We use any and all feedback to improve our guest experience going forward. Thank you so much.

10/10 – Uitstekend

Cuauhtemoc

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Very clean
1 nacht verbleven in maart 2024
Reactie van KVK op 5 mrt 2024
Hello! Thanks for your review! We're so glad you enjoyed your stay with us!

10/10 – Uitstekend

Jesus

1 nacht verbleven in maart 2024
Reactie van KVK op 23 mrt 2024
Hi Jesus! Thank you so much for staying with us. We hope to see you again soon!

10/10 – Uitstekend

Joyce

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in februari 2024
Reactie van KVK op 28 feb 2024
Hello Joyce! Thanks for your feedback! We're glad you enjoyed your stay!

2/10 – Ontzettend slecht

Ahrya

Negatief: Netheid, staat van de accommodatie en faciliteiten
1 nacht verbleven in februari 2024
Reactie van KVK op 28 feb 2024
Hello Ahrya. Thank you for your response. We're very sorry you didn't enjoy your stay with us. We appreciate your feedback and we will strive to do better going forward.

8/10 – Goed

Dionna

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great hotel, but was disappointed that the King we booked wasn’t available - we ended up with a room with 2 queen beds
2 nachten verbleven in januari 2024
Reactie van KVK op 28 feb 2024
Hey Dionna! Thanks for your feedback! We're glad you enjoyed the hotel, and we're very sorry you didn't get the room type you wanted. We hope to see you again soon!

10/10 – Uitstekend

Terresa

Zakenreiziger, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great stay!
1 nacht verbleven in januari 2024
Reactie van KVK op 28 feb 2024
Hello Terresa! Thanks for your feedback! We really appreciate it!

6/10 – Redelijk

Geverifieerde reiziger

Positief: Netheid
Negatief: Staat van de accommodatie en faciliteiten, comfort kamer
1/20 Stay
The hot water barely worked, kept changing from warm to COLD to too hot, and back to cold again. There was no happy medium.
1 nacht verbleven in januari 2024
Reactie van KVK op 28 feb 2024
Hello, and thank you for your response. We're sorry you had issues with your water temperature during your stay. We will have our maintenance team look into this issue.

10/10 – Uitstekend

John

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in januari 2024
Reactie van KVK op 28 feb 2024
Hello John! Thanks for leaving your feedback! We really appreciate it!

8/10 – Goed

Cyndi

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in januari 2024
Reactie van KVK op 28 feb 2024
Hi Cyndi! Thanks for your response! We appreciate your feedback!

6/10 – Redelijk

Geverifieerde reiziger

Zakenreiziger
Negatief: Personeel en service, staat van de accommodatie en faciliteiten
The room was good except for the bathroom The shower head was falling out of the wall and hit me in the head. 2 full towels for a room with two beds is also silly
2 nachten verbleven in januari 2024
Reactie van KVK op 28 feb 2024
Hello, and thank you for sharing your feedback. We're sorry you had these issues during your stay. Our maintenance team is looking into this issue.

10/10 – Uitstekend

Susan

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Rooms were nice staff was friendly. The only problem we had was the fire alarm in our room starting to chirp after midnight had to switch rooms. Staff was quick with a new room assignment.
1 nacht verbleven in januari 2024
Reactie van KVK op 28 feb 2024
Hello Susan! Thanks for your feedback! We're sorry about the fire alarm during your stay, but we're happy we could resolve it quickly for you!

10/10 – Uitstekend

Qifei

3 nachten verbleven in januari 2024
Reactie van KVK op 28 feb 2024
Hello! Thanks so much for leaving your feedback with us! We really appreciate it!

10/10 – Uitstekend

Forrest

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
1 nacht verbleven in december 2023
Reactie van KVK op 28 feb 2024
Hello Forrest! Thanks so much for leaving your feedback! We are glad you enjoyed your stay with us!

6/10 – Redelijk

Tim

2 nachten verbleven in januari 2024
Reactie van KVK op 28 feb 2024
Hello Tim. Thank you for leaving your feedback. We're very sorry you did not enjoy your stay. We appreciate all of our guest feedback and we are continually looking for ways to improve our guest experience. We hope you consider staying with us in the future.

10/10 – Uitstekend

Geverifieerde reiziger

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Good value
I’ve stayed at this hotel before a few years ago. It’s a great location, clean, spacious, and the staff is always friendly.
1 nacht verbleven in januari 2024
Reactie van KVK op 28 feb 2024
Hello! Thanks for leaving a review! We're glad you enjoyed your stay with us!

2/10 – Ontzettend slecht

Eliot

Reisde met een groep
1 nacht verbleven in december 2023
Reactie van KVK op 28 feb 2024
Hello Eliot. Thanks so much for leaving your feedback with us. We're very sorry you didn't enjoy your stay with us. We appreciate your feedback, and we are constantly looking for ways to improve our guest experience.

10/10 – Uitstekend

Alessandra

2 nachten verbleven in oktober 2023
Reactie van rsm op 28 dec 2023
Thank you for staying with us at the Hilton San Jose. We are glad you enjoy your visit we take your feedback seriously and share it with the team. Thanks for the great rating.

8/10 – Goed

Martin

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great stay no parking for guests
The hotel was very clean and comfortable what i dont like is the fact that they are charging me for water and parking i feel if you are a hotel you should provide parking for the guests
1 nacht verbleven in december 2023
Reactie van rsm op 28 dec 2023
Thank you for staying with us at the Hilton San Jose. We are glad you enjoy your visit we take your feedback seriously and share it with the team.

10/10 – Uitstekend

Suziemarie M

Positief: Voorzieningen, staat van de accommodatie en faciliteiten
Only thing was the bed sunk in a little and the toilet ran every 20 minutes
1 nacht verbleven in december 2023
Reactie van rsm op 28 dec 2023
Thank you for staying with us at the Hilton San Jose. We are glad you enjoy your visit we take your feedback seriously and share it with the team.

10/10 – Uitstekend

Geverifieerde reiziger

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in december 2023
Reactie van rsm op 19 dec 2023
Thank you for the fantastic rating!! we appreciate your business and let us know when you are back to San Jose. We would love to be your home away from home.

10/10 – Uitstekend

Roy

Positief: Netheid, personeel en service
1 nacht verbleven in december 2023
Reactie van rsm op 19 dec 2023
Thank you for the fantastic rating!! we appreciate your business and let us know when you are back to San Jose. We would love to be your home away from home.

10/10 – Uitstekend

Abraham

1 nacht verbleven in december 2023
Reactie van rsm op 18 dec 2023
Thank you for your great rating. We are glad you enjoyed your stay.

10/10 – Uitstekend

Tina, Tacoma

Reisde met een groep, Reisde met partner, Reisde met familie, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Hotel is great!
2 nachten verbleven in december 2023
Reactie van rsm op 12 dec 2023
Thank you so much for your ratings. We appreciated you stay with us. Please let us know if you have any questions or concerns and if you visit San Jose again, we would love to be your home away from home.

4/10 – Matig

Vea

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in december 2023
Reactie van rsm op 18 dec 2023
Thanks for your reply. Please let us know if there is anything we can do to improve we take feedback seriously and also share with the team.

10/10 – Uitstekend

Ashley

Reactie van KVK op 28 feb 2024
Hello Ashley! Thanks for your feedback! We're very happy to hear that you enjoyed your stay with us!

2/10 – Ontzettend slecht

Geverifieerde reiziger

Zakenreiziger
Negatief: Personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
py
Room key pad did not work, needed to come down to front desk 3 separate times and never heard any apologies. also booked king size bed but gave me 2 small size bed. will not use Hilton going forward.
2 nachten verbleven in december 2023
Reactie van KVK op 7 dec 2023
Hello. Thank you for your feedback. We're very sorry you had these issues during your stay. We would love to hear more about your stay, and would encourage you to reach out to us directly to try and make this better for you. Thanks.

8/10 – Goed

Charlie

Positief: Netheid, personeel en service en comfort kamer
Good, not great
My wife’s birthday. Normally, Hilton’s go all out for something like this…they did nothing and told me to work with the restaurant. By the way, I’m a Hilton Honors member too
2 nachten verbleven in december 2023
Reactie van KVK op 5 dec 2023
Hello Charles. Thank you for leaving your feedback with us. I'm curious to know more information about your stay. Are you able to reach out to us directly so we can get more information about your stay? Thanks!

8/10 – Goed

Evonnia

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in november 2023
Reactie van RSM op 30 nov 2023
Thank you for the great review. We are glad you enjoyed your stay.

4/10 – Matig

Danielle, Pheonix

Negatief: Personeel en service, staat van de accommodatie en faciliteiten
2 nachten verbleven in november 2023
Reactie van KVK op 3 dec 2023
Hello Danielle. Thank you for your feedback. We're very sorry you were unhappy with your stay. We encourage you to reach out to us directly, and we'd love to know what we could've done better. We hope to see you again in the future.

10/10 – Uitstekend

Luis

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Room is excellent, love staying, we’ll return.
1 nacht verbleven in november 2023
Reactie van KVK op 29 nov 2023
Hello Luis! Thanks for sharing your feedback with us. We appreciate it!

4/10 – Matig

David

Reisde met partner
Positief: Netheid
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
Poor signage, key cards don’t work, elevator controls confusing. Over priced. Parking spaces very narrow.
1 nacht verbleven in november 2023
Reactie van KVK op 29 nov 2023
Hello David. We're very sorry you were unhappy during your stay with us. We appreciate the feedback and will use it to improve going forward.

2/10 – Ontzettend slecht

Stephanie

Zakenreiziger, Reisde met familie
Positief: Netheid, staat van de accommodatie en faciliteiten
Negatief: Personeel en service, comfort kamer
Upsetting
After hours of trying to find parking after checking in we gave up at 10 pm as our daughter needed to sleep as she had competition next morning with wake up at 5 am . We are local to San José and we closed to stay for the convenience paying 300 for the night not able to get her to bed until 11 was definitely not a convenient. We are so upset at the amount we paid and the lack of help we received .
1 nacht verbleven in november 2023
Reactie van KVK op 22 nov 2023
Hi Stephanie. Thank you for providing your feedback to us. We're very sorry you had issues with parking during your stay. We will use your feedback to look for ways to improve going forward. We hope you consider staying with us again in the future.

10/10 – Uitstekend

Andre

1 nacht verbleven in november 2023
Reactie van rsm op 12 dec 2023
Thank you so much for your ratings. We appreciated you stay with us. Please let us know if you have any questions or concerns and if you visit San Jose again, we would love to be your home away from home.