Hypoallergeen beddengoed, pillowtop-bedden, een kluis op de kamer

Beoordelingen van Fairmont El San Juan Hotel

5 out of 5
Fairmont El San Juan Hotel
6063 Isla Verde Avenue, Carolina

Beoordelingen

8,0

Zeer goed

Gastenscore: 10 - Uitstekend. 642 van 1271 beoordelingen" "
Gastenscore: 8 - Goed. 261 van 1271 beoordelingen" "
Gastenscore: 6 - Redelijk. 167 van 1271 beoordelingen" "
Gastenscore: 4 - Matig. 94 van 1271 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 107 van 1271 beoordelingen" "

8,6/10

Netheid

8,4/10

Personeel en service

8,4/10

Voorzieningen

8,4/10

Staat van de accommodatie en faciliteiten

8,2/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

Marian

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Friendly and helpful
1 nacht verbleven in mei 2024

10/10 – Uitstekend

mecca

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I love how the clean your room everyday without asking them I love the pool & the beach the hotel is beautiful food is good yes it little expensive but it worth it if u going to Pr this will be the best hotel everyone pay just to come they have day pass for the pool & beach
4 nachten verbleven in mei 2024

4/10 – Matig

Michael

Reisde met partner
Positief: Netheid, personeel en service en voorzieningen
Our bathroom was extremely small, very uncomfortable. The rugs smelled moisty. The overall look of the hotel is old, beatiful but old , water was falling from the ceiling , the pos at the bar wouldnt accept apple pat and was outdated. Staff was great thow , and the spa is to die for.
1 nacht verbleven in mei 2024
Reactie van Yvonne Ramos, Director of Guest Relations op 11 mei 2024
It was a delight to welcome you to the Fairmont El San Juan, we appreciate your candid review. We're happy to know our amazing team and SPA were the highlights of your stay. Your feedback will be shared with the respective teams to ensure our high standards are being upheld. We hope to have the opportunity to welcome you back for an even better stay in the future.

10/10 – Uitstekend

Geneve

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The location has many different walkable restaurants and supermarkets. In addition, it is located across from an Enterprise car rental. The hotel is clean and the staff was extremely welcoming.
3 nachten verbleven in mei 2024
Reactie van Yvonne Ramos, Director of Guest Relations op 11 mei 2024
Thank you for taking the time to leave us a review. We are glad that you appreciated our team and enjoyed your accommodations. We look forward to welcoming you back soon!

10/10 – Uitstekend

Juan

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
great stay!
2 nachten verbleven in mei 2024
Reactie van Yvonne Ramos, Director of Guest Relations op 11 mei 2024
Thank you for the great rating of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

10/10 – Uitstekend

Leidy Laura

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nice
5 nachten verbleven in april 2024
Reactie van Yvonne Ramos, Director of Guest Relations op 11 mei 2024
Thank you for the great rating of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

10/10 – Uitstekend

Marisa Elizabeth

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The staff was amazing and so accommodating. We were able to check in early and they made sure the stay was nothing less than wonderful
2 nachten verbleven in mei 2024
Reactie van Yvonne Ramos, Director of Guest Relations op 11 mei 2024
Thank you for the great rating and feedback of our hotel and staff! We are glad that you enjoyed your stay and hope to see you again very soon.

10/10 – Uitstekend

Robert

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Great hotel with a great lobby, bars and casino.
4 nachten verbleven in april 2024
Reactie van Yvonne Ramos, Director of Guest Relations op 11 mei 2024
Thank you for the great rating and feedback of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

10/10 – Uitstekend

Weston Griffith

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
great time
6 nachten verbleven in april 2024
Reactie van Yvonne Ramos, Director of Guest Relations op 1 mei 2024
Thank you for the great rating and comment regarding our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

8/10 – Goed

Antonella

Positief: Netheid, personeel en service
4 nachten verbleven in april 2024
Reactie van Yvonne Ramos, Director of Guest Relations op 1 mei 2024
Thank you for the rating of our hotel! We are glad that you seemed to have enjoyed your stay and hope to see you again very soon.

6/10 – Redelijk

Caryn, Merrick

Reisde met familie
Positief: Netheid, personeel en service
The hotel was very expensive and felt like although it underwent a renovation it wasn’t as nice as it had been in past. it has become increasingly expensive to dine and spend time at the property but the experience is less impressive. There are other places that cost less that are as nice. Not worth the $$$.
4 nachten verbleven in april 2024
Reactie van Yvonne Ramos, Director of Guest Relations op 29 apr 2024
We are saddened to read your review and want to extend our sincere apologies for the issues you encountered. Your feedback on where we fell short is gratefully received, as we are committed to improving our accommodations and service.

8/10 – Goed

Betty

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The villas are the best part of staying here, we upgraded and they accommodate our f needed. Thalia at desk is sweet and helpful. Frank set us up by poolside, and Alondria was very nice and helpful to keeping us fed and serving drinks , the vibe is so nice, will make my 3rd visit soon
4 nachten verbleven in april 2024
Reactie van Yvonne Ramos, Director of Guest Relations op 29 apr 2024
It was a delight to welcome you and we appreciate your review. We're happy to know our amazing team and amenities were the highlights of your stay. Looking forward to many more returns!

10/10 – Uitstekend

Jose A

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Amazing place very clean
3 nachten verbleven in april 2024
Reactie van Yvonne Ramos, Director of Guest Relations op 29 apr 2024
Cleanliness is a top priority to us, and your feedback will be shared with the respective teams to ensure our high standards are being upheld. We hope to have the opportunity to welcome you back for an even better stay in the future.

10/10 – Uitstekend

Ryan

5 nachten verbleven in april 2024

6/10 – Redelijk

james

Reisde met familie
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
some of the staff like Orlando by the beach and Darren the waiter by the beach were amazing and could not be more helpful and accommodating.
4 nachten verbleven in april 2024
Reactie van Yvonne Ramos, Director of Guest Relations op 25 apr 2024
Your comments regarding your experience with the staff at the Fairmont El San Juan Hotel are greatly appreciated. Thank you for taking the time to provide feedback. We will share your comments with our team. This feedback will serve as an inspiration to all of our staff as we strive to continuously improve the quality of our services. I would like to thank you again for sharing your experience with us.

6/10 – Redelijk

Heber

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
3 nachten verbleven in april 2024
Reactie van Yvonne Ramos, Director of Guest Relations op 25 apr 2024
We appreciate you rating our hotel! Your feedback regarding your stay at the Fairmont El San Juan Hotel would be greatly appreciated.

10/10 – Uitstekend

James

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
This place was amazing
7 nachten verbleven in april 2024
Reactie van Yvonne Ramos, Director of Guest Relations op 23 apr 2024
Thank you for the great rating and comment of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

10/10 – Uitstekend

Sabrina

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
This hotel is amazing definitely recommend this will always be my go to for the area. Great staff very knowledgeable and friendly.
3 nachten verbleven in april 2024
Reactie van Yvonne Ramos, Director of Guest Relations op 20 apr 2024
Thank you for the great rating and feedback of our hotel and staff! We are glad that you enjoyed your stay and hope to see you again very soon.

6/10 – Redelijk

Amanda

6 nachten verbleven in april 2024
Reactie van Yvonne Ramos, Director of Guest Relations op 11 mei 2024
Thank you for the rating of our hotel! We are disheartened at the fact that it seems that you did not enjoy your stay, at your leisure please feel free to share details of what we could have done differently so as to ensure a memorable trip.

10/10 – Uitstekend

Annakay

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
4 nachten verbleven in april 2024
Reactie van Yvonne Ramos, Director of Guest Relations op 20 apr 2024
Thank you for the great rating of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

8/10 – Goed

Eldrick

Positief: Netheid, staat van de accommodatie en faciliteiten
Great staff except for security was asked twice was I a resident there when I in fact was staying in the villas and didn’t see that interaction with anyone else except me and partner.
3 nachten verbleven in april 2024
Reactie van Yvonne Ramos, Director of Guest Relations op 17 apr 2024
We very much appreciate your feedback regarding your stay at the Fairmont El San Juan Hotel. It is always a pleasure to receive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience.

10/10 – Uitstekend

shawn

4 nachten verbleven in april 2024
Reactie van Yvonne Ramos, Director of Guest Relations op 11 mei 2024
Thank you for the great rating of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

10/10 – Uitstekend

Sara

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Best hotel I’ve stayed at in Puerto Rico
1 nacht verbleven in april 2024
Reactie van Yvonne Ramos, Director of Guest Relations op 13 apr 2024
Thank you for the great rating and comment of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

10/10 – Uitstekend

gina

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very expensive
2 nachten verbleven in april 2024
Reactie van Yvonne Ramos, Director of Guest Relations op 13 apr 2024
Thank you for the rating of our hotel! We have shared with the appropriate team members so as to look into future improvements.

10/10 – Uitstekend

SHEENA

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very nice hotel
3 nachten verbleven in april 2024
Reactie van Yvonne Ramos, Director of Guest Relations op 13 apr 2024
Thank you for the great rating and comment of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

8/10 – Goed

Cherry Ann

Reisde met familie
Positief: Netheid, personeel en service
Our room had a view of the casino roof and some of the plaster on the wall had come off previously. The service was very nice. The power had cut out a few times when we first arrived. There were a couple of girls stuck in the elevator while the power was cutting out and their screams were disconcerting. I believe they were ok from the ordeal. We used the stairs after that. We were rarely on the property. We had a full itinerary, exploring the island. The valet team as well as the team working the towels and pool were all very attentive. Housekeeping was always on point.
7 nachten verbleven in maart 2024
Reactie van Yvonne Ramos, Director of Guest Relations op 13 apr 2024
It is always a pleasure to receive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience.

10/10 – Uitstekend

Rachel

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We loved our stay. This property is beautiful and the buildings and greenery are beautiful. Our bungalow was perfectly situated to the pool, dining, and beach, and the room was updated and lovely. Housekeeping did a wonderful job, and all of the staff were extremely friendly and polite and went above and beyond. We would definitely return!
3 nachten verbleven in april 2024
Reactie van Yvonne Ramos, Director of Guest Relations op 13 apr 2024
It was a delight to welcome you to the Fairmont El San Juan, we appreciate your review. We're happy to know our amazing team and amenities were the highlights of your stay. Staff is a top priority to us, and your feedback will be shared with the respective teams to ensure our high standards are being upheld. We hope to have the opportunity to welcome you back for an even better stay in the future.

6/10 – Redelijk

James

Reisde met familie
Room's were overpriced, food was overpriced and not that good. The mosquitos and cats were terrible. I can't honestly recommend the place to anyone I care about.
3 nachten verbleven in april 2024
Reactie van Yvonne Ramos, Director of Guest Relations op 4 apr 2024
Thank you for taking the time to tell us about your experience at the Fairmont El San Juan Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Fairmont, we strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the topics mentioned and prevent future occurrence.We appreciate your sharing your concerns

4/10 – Matig

Randy

Light would h go on out unexpectedly
3 nachten verbleven in maart 2024
Reactie van Yvonne Ramos, Director of Guest Relations op 4 apr 2024
We apologize for the inconvenience this situation caused during your visit. The Power Company had several interruptions in the Isla Verde and surrounding areas. The property does have a generator that starts working once the power goes out and when the power returns the generator turns off automatically.We do hope this does not deter you from returning in the future.

10/10 – Uitstekend

Stephanie, West Miami

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Rooms was spacious and very nice. Loved the shampoos and soaps! I love Lelabo… had some minor inconveniences, but staff took care of it right away as well as customer service. I would more than gladly stay at this property again.
1 nacht verbleven in maart 2024
Reactie van Yvonne Ramos, Director of Guest Relations op 13 apr 2024
We very much appreciate your comments regarding your recent stay. It is always a pleasure to receive such positive feedback and I will be delighted to share your kind comments and compliments with all our colleagues.Thank you again for sharing your experience and we look forward to warmly welcoming you again in the near future.

8/10 – Goed

frankie

Positief: Staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024
Reactie van Yvonne Ramos, Director of Guest Relations op 4 apr 2024
Thank you for rating your most recent stay with us. We look forward to seeing you again.

4/10 – Matig

Kenneth

Negatief: Personeel en service, staat van de accommodatie en faciliteiten
A beautiful wine & beverage refrigerator… empty. Not just mine, all rooms, empty. Unacceptable especially for a hotel claiming to be a Fairmont. Check-in took over 1/2hr with only 4 others in front of me. After a long day of circling in the air and being diverted to PR, just wanted a relatively simple check-in and cold water. $700 does NOT justify this hotel AT ALL!
1 nacht verbleven in maart 2024
Reactie van Yvonne Ramos, Director of Guest Relations op 31 mrt 2024
Thank you for taking the time to tell us about your experience at the Fairmont El San Juan Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Fairmont, we strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. We appreciate your sharing your concerns.

6/10 – Redelijk

Tara

Reisde met familie
Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten
Overpriced, the hotel smells of mildew and needs to be cleaned up and painted. Limited dining that was very expensive and not very good. The staff were friendly and spa was good (but very expensive). Stay at the Marriott for a better experience
4 nachten verbleven in maart 2024
Reactie van Yvonne Ramos, Director of Guest Relations op 31 mrt 2024
Your feedback on where we fell short is gratefully received, as we are committed to improving our accommodations and service. We appreciate you taking the time to share.

8/10 – Goed

Jennifer

Reisde met partner
Positief: Netheid, personeel en service en voorzieningen
Everything was very expensive. The pools were nice. Staff were very friendly. Our room was nice but needed cosmetic work. My biggest complaint was there was a constant sewer smell by our pool room suites. Restaurant in the hotel were food. Cana for dinner was good I had the sword fish. Il Sole Pizzeria Was the best food on the property. Banyan tree side grill by the pool had good fish tacos and chicken sandwich. Casino was small but ok. We won a little but not as much as we do at bigger casinos.
4 nachten verbleven in maart 2024
Reactie van Yvonne Ramos, Director of VIP services op 24 mrt 2024
It was a delight to welcome you to the property and we appreciate your review. We're happy to know our amazing team and delicious food options were the highlights of your stay. Your feedback will be shared with the respective teams to ensure our high standards are being upheld. We hope to have the opportunity to welcome you back for an even better stay in the future.

8/10 – Goed

Stacy, West Salem

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
4 nachten verbleven in maart 2024
Reactie van Yvonne Ramos, Director of VIP services op 24 mrt 2024
Thank you for rating the property. We will share with the team so that we can continue focus on improving for guest satisfaction.

2/10 – Ontzettend slecht

Nia

2 nachten verbleven in maart 2024
Reactie van Yvonne Ramos, Director of Guest Relations op 13 apr 2024
We very much appreciate guest feedback regarding their stay at the Fairmont El San Juan Hotel. At your leisure if you could share what led to the rating, we will be happy to take into consideration for future improvements.

10/10 – Uitstekend

Stephanie M

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The El San Juan and Isla Verde are absolutely beautiful and very convenient to get away. would highly recommend
4 nachten verbleven in maart 2024
Reactie van Yvonne Ramos, Director of VIP services op 17 mrt 2024
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

10/10 – Uitstekend

Luis, San Lorenzo

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great staffs
1 nacht verbleven in maart 2024
Reactie van Yvonne Ramos, Director of VIP services op 17 mrt 2024
Thank you for the great rating and shout out to the staff! We are glad that you enjoyed your visit and hope to see you again very soon.

10/10 – Uitstekend

Jessica

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Beautiful
1 nacht verbleven in maart 2024
Reactie van Yvonne Ramos, Director of VIP services op 24 mrt 2024
Thank you for the great rating of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

10/10 – Uitstekend

Erika

Reisde met familie
This was my first time staying at this hotel and my family and I absolutely loved it. The food and drinks were pricey but I was not surprised by this. However, I was surprised by the attitude from some of the staff. Most of the staff we came in contact with were very friendly and eager to help in any way they could. I cannot say that about some of the bar tenders. Two bar tenders in particular seemed annoyed whenever I walked up to the bar to place an oder. I did notice they were also cold to other people placing orders at the bar as well. I stayed on the third floor and the music from the lobby sound like it was coming through the floor! Other than that, I had a good experience and would go back in the future.
1 nacht verbleven in maart 2024
Reactie van Yvonne Ramos, Director of VIP services op 17 mrt 2024
We very much appreciate your comments regarding your stay and the staff at the Fairmont El San Juan Hotel. It is always a pleasure to receive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be even better than this stay.

10/10 – Uitstekend

Janet L

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
4 nachten verbleven in maart 2024
Reactie van Yvonne Ramos, Director of VIP services op 24 mrt 2024
Thank you for the great rating of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

2/10 – Ontzettend slecht

Yanelis Perez

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
6 nachten verbleven in maart 2024
Reactie van Yvonne Ramos, Director of VIP services op 17 mrt 2024
Thank you for taking the time to share your feedback. While I wish you had a better experience, feedback is what we learn from and use to improve. If you could share details, we would appreciate it.

10/10 – Uitstekend

Dianna

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Pools area are clean and the beach is beautiful
5 nachten verbleven in maart 2024
Reactie van Yvonne Ramos, Director of VIP services op 13 mrt 2024
Thank you for sharing your rating and feedback for others to read. We look forward to seeing you return soon!

10/10 – Uitstekend

Thad

Reisde met partner
Positief: Voorzieningen
This hotel had the best people working there. So helpful , kind and informative. The beach was spectacular along with the beach staff. Great food and the casino was a good time too ! From the minute we checked in to the minute we left just awesome here !!!
4 nachten verbleven in maart 2024
Reactie van Yvonne Ramos, Director of VIP services op 13 mrt 2024
It was a delight to welcome you, and we appreciate your review. We're happy to know our amazing team and delicious food options were the highlights of your stay. Your feedback will be shared with the respective teams to ensure our high standards are being upheld. We hope to have the opportunity to welcome you back for an even better stay in the future.

10/10 – Uitstekend

Laurie

3 nachten verbleven in maart 2024
Reactie van Yvonne Ramos, Director of Guest Relations op 31 mrt 2024
Thank you for the great rating of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

10/10 – Uitstekend

Laurie

3 nachten verbleven in maart 2024
Reactie van Yvonne Ramos, Director of Guest Relations op 31 mrt 2024
Thank you for the great rating of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

2/10 – Ontzettend slecht

Enrique

Negatief: Personeel en service, staat van de accommodatie en faciliteiten
Reactie van Yvonne Ramos, Director of VIP services op 6 mrt 2024
Thank you for taking the time to rate us. It seems that we did not live up to your expectations. At your leisure we would appreciate to read what can we do to improve services/amenities for future enjoyment. Guest feedback is extremely important for us to help improve.

8/10 – Goed

Julieth

Positief: Netheid, personeel en service
Rooms has carpets with moisture smell
4 nachten verbleven in februari 2024
Reactie van Yvonne Ramos, Director of VIP services op 6 mrt 2024
We appreciate you sharing your feedback with us. I have shared with the appropriate teams so we can focus on improving the topic at hand. We look forward to your return in the future.

10/10 – Uitstekend

Emily

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Beautiful place and perfect for someone wanting beach and pool options! Needs more dining options though!
3 nachten verbleven in februari 2024
Reactie van Yvonne Ramos, Director of VIP services op 2 mrt 2024
We appreciate your sharing your feedback and concern. We have shared with the appropriate team members for future improvements. It is our hope that you will give us the opportunity to better serve you in the near future.

2/10 – Ontzettend slecht

Vladimir

4 nachten verbleven in februari 2024
Reactie van Yvonne Ramos, Director of VIP services op 24 mrt 2024
Thank you for rating the property. Feedback is important so we can work on improvements. At your leisure we look forward to hearing what can be done for future satisfaction.