Exterieur

Beoordelingen van San Juan Marriott Resort and Stellaris Casino

4.5 out of 5

Beoordelingen

8,8

Uitstekend

Gastenscore: 10 - Uitstekend. 714 van 1121 beoordelingen" "
Gastenscore: 8 - Goed. 222 van 1121 beoordelingen" "
Gastenscore: 6 - Redelijk. 93 van 1121 beoordelingen" "
Gastenscore: 4 - Matig. 41 van 1121 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 51 van 1121 beoordelingen" "

9,0/10

Netheid

9,0/10

Personeel en service

8,8/10

Voorzieningen

9,0/10

Staat van de accommodatie en faciliteiten

8,8/10

Milieuvriendelijkheid

Beoordelingen

4/10 – Matig

Lila

Reisde met partner, Reisde met familie
Negatief: Netheid, voorzieningen
There were unexpected fees at every turn. We prepaid, but when we arrived, we owed $650. Then when we left we owed $700. Only $200 of that was expected food charges. A little over $100 was expected valet parking. The parking was worth it, because there is zero parking anywhere. The area was unsafe, with homeless people walking around on the street and crack heads. We saw the police 3 times in front of our hotel. We felt safe inside the hotel, but not outside.
5 nachten verbleven in mei 2024

10/10 – Uitstekend

Charles

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
3 nachten verbleven in april 2024

10/10 – Uitstekend

Ashley

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great property. Close to many things!!
3 nachten verbleven in mei 2024
Reactie van Alejandra Rosa - Sales Coordinator op 15 mei 2024
Hello Ashley, Thank you for taking time to write a review and your rating. We are grateful for amazing customers like you! See you soon in our little paradise.

10/10 – Uitstekend

Manbeen

Positief: Netheid, staat van de accommodatie en faciliteiten
2 nachten verbleven in mei 2024
Reactie van csanc269 op 16 mei 2024
Thank you for feedback. We appreciate your business.

10/10 – Uitstekend

Rodrigo

Reisde met familie
Excellent!!!
1 nacht verbleven in mei 2024
Reactie van csanc269 op 13 mei 2024
Thank you for your feedback. We appreciate your business. Hope to host you again in a near future.

10/10 – Uitstekend

Donzilia

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Check in was easy and our room was ready early. The staff is very friendly.
1 nacht verbleven in mei 2024
Reactie van csanc269 op 13 mei 2024
Thank you for your feedback. We appreciate your business. Hope to host you again in a near future.

10/10 – Uitstekend

sonja

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very nice property. Pleasant staff. Great dining choices.
3 nachten verbleven in mei 2024
Reactie van Alejandra Rosa - Sales Coordinator op 7 mei 2024
Dear Sonja, We're happy you had a fantastic time with us!Thanks for your trust, we're thankful for amazing customers like you.We hope to see you again soon!

10/10 – Uitstekend

Sarah

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Amazing as always!
3 nachten verbleven in mei 2024
Reactie van Alejandra Rosa - Sales Coordinator op 7 mei 2024
Dear Sarah,It was a pleasure serving you. I really appreciate you taking the time to share your feedback and being so open with us.I'm glad you felt it was special. We hope you'll come and see us again soon!

10/10 – Uitstekend

Jennifer

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
6 nachten verbleven in april 2024
Reactie van Alejandra Rosa - Sales Coordinator op 6 mei 2024
Dear Jennifer,Thank you for your feedback and your rating. We look forward to seeing you again in our little paradise!

8/10 – Goed

Parmanand

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
3 nachten verbleven in april 2024
Reactie van csanc269 op 4 mei 2024
Thank you for your feedback. We appreciate your business.

10/10 – Uitstekend

Beth

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
5 nachten verbleven in maart 2024
Reactie van csanc269 op 3 mei 2024
Thank you for your feedback. We appreciate your business.

10/10 – Uitstekend

Judith

Reisde met een groep
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Excellent and safe place for family to stay
7 nachten verbleven in april 2024
Reactie van Alejandra Rosa - Sales Coordinator op 2 mei 2024
Dear Judith,Your feedback is very important to us. Thank you for your rating. Looking forward to see you again.

10/10 – Uitstekend

Joseph Jack

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
7 nachten verbleven in april 2024
Reactie van csanc269 op 3 mei 2024
Thank you for your feedback. We appreciate your business.

8/10 – Goed

Onille

Positief: Netheid, personeel en service
3 nachten verbleven in april 2024
Reactie van Alejandra Rosa - Sales Coordinator op 2 mei 2024
Dear Onille,Thank you for your feedback. What do you think can make us a 5 instead of a 4? Looking forward to see you back again in our little paradise.

8/10 – Goed

Mayra

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
7 nachten verbleven in april 2024
Reactie van Alejandra Rosa - Sales Coordinator op 1 mei 2024
Dear Mayra,Thank you for your feedback. What do you think can make us a 5 instead of a 4? Looking forward to see you back again in our little paradise.

10/10 – Uitstekend

Shawn Allen

Reisde met partner
Positief: Netheid, personeel en service en voorzieningen
Nice amenities and helpful , pleasant staff!
5 nachten verbleven in april 2024
Reactie van Alejandra Rosa - Sales Coordinator op 1 mei 2024
Dear Shawn Allen,Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations. Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to our hotel in the future.

10/10 – Uitstekend

Jeff

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
This hotel is great!!! The staff and service, the amenities, the location, on the beach, beautiful. Highly recommend. Jeff and Melody
4 nachten verbleven in april 2024
Reactie van Alejandra Rosa - Sales Coordinator op 1 mei 2024
Dear Jeff,It was a pleasure serving you Melody in your recent stay. I really appreciate you taking the time to share your feedback and being so open with us.I'm glad you felt it was special. We hope you'll come and see us again soon!

10/10 – Uitstekend

Kokiesha

Positief: Staat van de accommodatie en faciliteiten
loved the hotel and area close to all food options and much more
3 nachten verbleven in april 2024
Reactie van Alejandra Rosa - Sales Coordinator op 1 mei 2024
Dear Kokiesha,Thank you for your feedback. Looking forward to see you back again in our little paradise!

10/10 – Uitstekend

trinidad

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We always stay here for our vacation. This time was no exception. Great Hotel, Great Beach access, Great access to fine dining.
4 nachten verbleven in april 2024
Reactie van Alejandra Rosa - Sales Coordinator op 1 mei 2024
Dear Trinidad,Thank you for making us your favorite place to stay in the Caribbean. See you soon!

10/10 – Uitstekend

Jennifer

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
5 nachten verbleven in april 2024
Reactie van Alejandra Rosa - Sales Coordinator op 1 mei 2024
Dear Jennifer,Your feedback is very important to us. Thank you for your rating. Looking forward to see you again.

10/10 – Uitstekend

Kayla

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Stayed here with my mom and sister. We had a lovely time. Only issue was that there was a horrible smell in the lobby for a few days, maybe from someone getting sick. Also, our tub drain was clogged. Other than that, stay was lovely!
3 nachten verbleven in april 2024
Reactie van Alejandra Rosa - Sales Coordinator op 29 apr 2024
Good afternoon! Your feedback is very important to us. Thank you for taking out of your time to share this detail with us. Looking forward to see you back again in our little paradise.

8/10 – Goed

JASMINE

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Good ok but def not great. Hotel breakfast is not good and pricey. Never any hot water to shower unless late at night and even at that not by steamy hot just warm.
4 nachten verbleven in april 2024
Reactie van Alejandra Rosa - Sales Coordinator op 29 apr 2024
Dear Jasmine,Your feedback is very important to us. Thank you for taking out of your time to share this detail with us. We apologize any inconvenience you have encountered.

8/10 – Goed

Ralph

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very family friendly.
4 nachten verbleven in april 2024
Reactie van Alejandra Rosa - Sales Coordinator op 29 apr 2024
Dear Ralph,Thank you for your feedback. What do you think can make us a 5 instead of a 4? Looking forward to see you back again in our little paradise.

10/10 – Uitstekend

Nicole Nikita

Reisde met familie
Positief: Voorzieningen
Awesome, nice stay, Friendly staff!! Nice pool and Hot tub
5 nachten verbleven in april 2024
Reactie van Alejandra Rosa - Sales Coordinator op 29 apr 2024
Dear Nicole Nikita,Thanks for the awesome review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. Come back and see us soon. Cheers!

10/10 – Uitstekend

Shay

3 nachten verbleven in april 2024

10/10 – Uitstekend

Kara Williams

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The staff was all incredible. Location was amazing too. Close to everything.
4 nachten verbleven in april 2024
Reactie van csanc269 op 26 apr 2024
Thank you for your feedback. We appreciate your business.

10/10 – Uitstekend

Sidharth

2 nachten verbleven in april 2024
Reactie van Alejandra Rosa - Sales Coordinator op 15 mei 2024
Greetings Sidharth,Thank you for choosing us for your recent stay! Thank you for your rating. We look forward to seeing you again.

10/10 – Uitstekend

Ping

Zakenreiziger, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We had a great time here!!All staffs are great ,we wish we can come back again.
5 nachten verbleven in april 2024
Reactie van Alejandra Rosa - Sales Coordinator op 24 apr 2024
Dear Ping,We're happy you had a fantastic time with us!Thanks for your trust, we're thankful for amazing customers like you.We hope to see you again soon!

10/10 – Uitstekend

James

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great location to experience San Juan. Dining and shopping all within walking distance.
4 nachten verbleven in april 2024
Reactie van Alejandra Rosa - Sales Coordinator op 24 apr 2024
Dear James,Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations. Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to our hotel in the future.

10/10 – Uitstekend

Maria

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
This was a great place. There were several restaurants in the area and everything else was a quick Uber ride away.
5 nachten verbleven in april 2024
Reactie van csanc269 op 23 apr 2024
Thank you for your feedback. Glad to see you've enjoyed your stay with us.

2/10 – Ontzettend slecht

Hemant

Reisde met familie en kleine kinderen
Negatief: Personeel en service
The billing staff was horrible. Especially, because i bought my package via Expedia. They charged me the entire hotel stay cost again, even when i told them that i had paid via Expedia. I had to go through expedia's agent and take the costs off. Multiple times they charged me for breakfast even when the breakfast was included in the room charges. I had to dispute that with my credit card company. The rooms were smaller than what the photos show. The housekeeping entered the room without permission at 8AM and woke my family up.
4 nachten verbleven in april 2024
Reactie van csanc269 op 23 apr 2024
Dear Hemant:We sincerely apologize for the subpar experience you encountered during your recent stay at the San Juan Marriott. Your feedback is invaluable to us, and we deeply regret that we fell short of meeting your expectations. We acknowledge the inconvenience caused and is unacceptable and does not reflect the high standards we strive to maintain at the San Juan Marriott. Please rest assured that we are taking immediate action to address these issues and prevent similar occurrences in the future.

8/10 – Goed

Lisandra Rodriguez

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Was great will definitely recommend and come back again!!
4 nachten verbleven in april 2024
Reactie van csanc269 op 22 apr 2024
Thank you for your feedback. We appreciate your business.

10/10 – Uitstekend

Beth

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We had a wonderful stay. Staff was friendly and helpful. The hotel needs more umbrellas around the pool area. And rooms could use bigger recycling and trash bins. Also, the $65 daily resort fee (plus about $7 tax) must have slipped my mind. A bit painful to pay. Still--great stay and will recommend.
3 nachten verbleven in april 2024
Reactie van Alejandra Rosa- Sales Coordinator op 22 apr 2024
Dear Beth,Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations.We thank you for your recommendations and we’ll definitely take notes to improve our hotel. We hope to see you again soon!

10/10 – Uitstekend

Willmary

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Everything was great and the staff was soooo helpful!
1 nacht verbleven in april 2024
Reactie van Alejandra Rosa - Sales Coordinator op 2 mei 2024
Dear Willmary,Thank you for your feedback. Looking forward to see you back again in our little paradise.

10/10 – Uitstekend

Willmary

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
6 nachten verbleven in april 2024
Reactie van csanc269 op 3 mei 2024
Thank you for your feedback. We appreciate your business.

10/10 – Uitstekend

Gregory

Positief: Netheid, voorzieningen
Amazing
5 nachten verbleven in april 2024
Reactie van Alejandra Rosa - Sales Coordinator op 22 apr 2024
Dear Gregory,Thank you for making us your favorite place to stay in the Caribbean. See you soon!

2/10 – Ontzettend slecht

Manuel

Positief: Staat van de accommodatie en faciliteiten
Negatief: Personeel en service
Service was terrible takes about 30 minutes just to get a water plus sleeping was a no go noise at 4am to 7am and still no security nor a care in the world, for the guests.
2 nachten verbleven in april 2024
Reactie van Alejandra Rosa - Sales Coordinator op 15 apr 2024
Dear Manuel,Please accept our sincerest apologies for any inconveniences experienced during your recent stay at our Resort. We value your loyalty to our brand and appreciate you taking the time to bring your concerns to our attention, as it gives us the opportunity to identify areas of opportunity for improvement to better serve you and other guests in the future.

10/10 – Uitstekend

Donel

Reisde met partner
Positief: Personeel en service, staat van de accommodatie en faciliteiten
Excelente
3 nachten verbleven in april 2024
Reactie van Alejandra Rosa- Sales Coordinator op 15 apr 2024
Querido Huesped,Gracias por elegir nuestro hotel y por tomar tiempo para escribirnos una reseña. Estamos contentos de que les hayan gustado nuestras facilidades. Nos esforzamos en crear una experiencia unica para las personas que nos visitan y nos sentimos orgullosos de haber cumplido con sus expectativas. Esperamos verle pronto!

10/10 – Uitstekend

Victor

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Puerto Rico itself was already tremendously beautiful and friendly, but the service of this Marriott staff helped make this experience one of the greatest, couldn’t thank them more.
2 nachten verbleven in april 2024
Reactie van Alejandra Rosa - Sales Coordinator op 15 apr 2024
Dear Victor,Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations. Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to our hotel in the future.

10/10 – Uitstekend

Jerold

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
It was great.
7 nachten verbleven in april 2024
Reactie van Alejandra Rosa- Sales Coordinator op 15 apr 2024
Dear Jerold,Your feedback is very important to us. Thank you for your rating. Looking forward to see you again!

8/10 – Goed

Erica

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The hotel is very clean, quiet and right on the beach. The property is relatively small and not as grand as other marriotts I’ve stayed in but perfectly nice. Staff is friendly and helpful. The rooms are quite small.
5 nachten verbleven in april 2024
Reactie van Alejandra Rosa - Sales Coordinator op 15 apr 2024
Dear Erica,Thank you for your feedback. Looking forward to see you back again in our little paradise!

10/10 – Uitstekend

Rafael Antonio

Positief: Voorzieningen
Very clean, and the staff was so profesional and friendly
3 nachten verbleven in april 2024
Reactie van Alejandra Rosa - Sales Coordinator op 15 apr 2024
Dear Rafael Antonio, Thank you for making us your favorite place to stay in the Caribbean. See you soon!

10/10 – Uitstekend

Ashley Michelle

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Everything was amazing. They were so accommodating. We will definitely be staying again.
2 nachten verbleven in april 2024
Reactie van Alejandra Rosa - Sales Coordinator op 15 apr 2024
Dear Ashley Michelle, We're happy you had a fantastic time with us!Thanks for your trust, we're thankful for amazing customers like you.We hope to see you again soon!

8/10 – Goed

Robert

Reisde met familie
Positief: Netheid, personeel en service en voorzieningen
The room was over priced, not worth money payed. The bathroom had no fan for ventilation. The paint looked horrible in there and not maintained. Our patio was not cleaned there were Tito’s (vodka) mini bottles on the floor. Not enough lights, the light were extremely dim.
3 nachten verbleven in april 2024
Reactie van Alejandra Rosa - Sales Coordinator op 15 apr 2024
Dear Robert,Please accept our sincerest apologies for any inconveniences experienced during your recent stay at our Resort. We value your loyalty to our brand and appreciate you taking the time to bring your concerns to our attention, as it gives us the opportunity to identify areas of opportunity for improvement to better serve you and other guests in the future.

10/10 – Uitstekend

ivonne

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Clean, accessible to shopping and restaurants. Most of the workers were very polite and helpful. Food was ok but pricey. Casino was a snooze
4 nachten verbleven in april 2024
Reactie van Alejandra Rosa - Sales Coordinator op 15 apr 2024
Dear Ivonne, Your feedback is very important to us. Thank you for taking out of your time to share this detail with us. Looking forward to see you back again in our little paradise!

10/10 – Uitstekend

Pervisha, Fitzgerald

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Beautiful property but the birds that’s on the property are very scary. They were walking around everywhere and taking people food. Yuck
3 nachten verbleven in april 2024
Reactie van csanc269 op 12 apr 2024
Thank you for your feedback. We appreciate your business. We will share your feedback with our team.

8/10 – Goed

Jaqueline

Reisde met familie
Breakfast not the best and too expensive!
2 nachten verbleven in april 2024
Reactie van Csanc269 op 12 apr 2024
Thank you for your feedback. We appreciate your business and will share with our management team.

10/10 – Uitstekend

Richard

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
4 nachten verbleven in april 2024
Reactie van Alejandra Rosa - Sales Coordinator op 15 apr 2024
Dear Richard,Your feedback is very important to us. Thank you for your rating. Looking forward to see you again.

2/10 – Ontzettend slecht

Corine

Reisde met familie
This was our 2nd stay. Completely different. Dirty rooms. Sprayed bed pillows with some strong chemicals that made me sick. Told management and the girl used the same chemical to clean the floors next day. Restaurant was being remodeling so we couldn’t eat on the patio and look at the ocean. Painting in the hallways of our room. Made me sick toxic smelling paint. On the balcony of our room smelled of majajuana everyday. Also people smoking marjajana in the hallways smelled everyday.I was sick the whole time from this and ruined my trip. Will not go there again!
7 nachten verbleven in april 2024
Reactie van Csanc268 op 12 apr 2024
Dear Corine:We sincerely apologize for the subpar experience you encountered during your recent stay at the San Juan Marriott. Your feedback is invaluable to us, and we deeply regret that we fell short of meeting your expectations.We acknowledge the inconvenience caused and is unacceptable and does not reflect the high standards we strive to maintain at the San Juan Marriott. Please rest assured that we are taking immediate action to address these issues and prevent similar occurrences in the future.

10/10 – Uitstekend

Daniel J

Positief: Personeel en service
6 nachten verbleven in april 2024
Reactie van Csanc269 op 12 apr 2024
We appreciate your business. Hope we can host you again in a near future.