Thank you for your feedback. Please accept my apology for not meeting your expectations and for the inconvenience you had. I would like to inform you that, to respect the privacy of our long term guests, our housekeeping service is conducted on a weekly basis, although we are always happy to provide this at your request for a minimal fee. So as to ensure cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the suites. We hope you will consider us again the next time you are in this area. Sincerely, General Manager

Dear Michael, Thank you for your feedback. We sincerely apologize for the cleanliness issues and poor service you experienced. This is not the standard we aim to uphold. We will address these concerns with our staff immediately to ensure improvements are made. Your comments are invaluable in helping us enhance our service, and we hope you’ll consider giving us another chance to provide a better experience in the future.Sincerely,Hotel Management

Dear Selvin, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.Sincerely,Hotel Management

Dear Sarah, Thank you for sharing your feedback. We apologize for any inconvenience caused by cooking odors drifting into the hallways. We will explore options to address this issue, such as providing complimentary air fresheners. Additionally, we regret any disturbance from freeway noise. We're glad you found our staff accommodating and the room price reasonable. We hope you'll consider staying with us again.Sincerely,Hotel Management

Dear Elangovan, Thank you for your feedback. We appreciate you taking the time to share your experience with us. We strive to provide the best possible stay for all our guests, and we regret that we did not meet your expectations during your visit. Your comments are valuable to us, and we will use them to make improvements where necessary. We appreciate your understanding and hope to have the opportunity to regain your trust in the future.Sincerely,Hotel Management

Dear Naomi, Thank you for your honest evaluation. Providing outstanding customer service to every one of our guests is always our top priority and is something we pride ourselves on. Therefore, we are genuinely sorry to learn that this was not your experience, and we understand your frustration regarding the various issues you described. Your feedback is valuable to us and has been addressed with the appropriate individuals. We are glad that you liked our location. We do hope to have the opportunity to regain your trust and welcome you back the next time your travels bring you to the area.Sincerely,Hotel Management

Dear MARYSOL, Thank you for sharing your experience. Your feedback is very important to us, as it will assist us in improving our guest experience. We will take the necessary steps to ensure this does not occur in the future.Sincerely,Hotel Management

Thank you so much for taking the time to do a review. Hope to see you again soon.

Thank you so much for taking the time for giving us review. Hope to see you again soon.

Dear Mirna, Thank you for your glowing review of Extended Stay America! We're delighted to hear that you enjoyed our clean and comfortable rooms, as well as the exceptional service provided by our staff. Your appreciation means the world to us, and we can't wait to welcome you back for another wonderful stay!Sincerely,Hotel Management

Dear Christina, Thank you for your positive feedback about Extended Stay America ! We're glad to hear that you had a good experience during your stay with us. Providing excellent service and a comfortable environment for our guests is our top priority. We appreciate your patronage and hope to welcome you back for another pleasant stay in the future. Sincerely,Hotel Management

Dear Thurston, Thank you for choosing to stay at Extended Stay America and for taking the time to share your feedback. We're glad to hear that our hotel's location was convenient for your work purposes. Providing a convenient and comfortable experience for our guests is always our goal. We appreciate your business and hope to welcome you back again soon for another pleasant stay.Sincerely,Hotel Management

Dear MICHIKO, We apologize for the inconvenience you experienced during your stay. Although we provide housekeeping service once a week, this can always be availed upon request at a nominal fee. Your feedback regarding the lack of daily room cleaning is concerning, and we will address this issue with our housekeeping team to ensure that our guests receive the level of service they expect. We regret any inconvenience caused by the need to request fresh towels, and we will work to improve our communication and service standards. Your satisfaction is important to us, and we appreciate your understanding. If there is anything else we can assist you with, please don't hesitate to reach out to our front desk staff. Thank you for bringing this to our attention.Sincerely,Hotel Management

Dear Guest, Thank you for reviewing our hotel. It is nice you had a pleasant stay. We appreciate you pointing out specific items you loved and areas where we can improve. However, we are sorry for the issues you encountered. We are evaluating the instances you mentioned, as we are committed to offering better service for our guests. Our front desk is always to help you. Considering our positive highlights, please stay with us again so we can provide you with a more satisfying experience. Sincerely,Hotel Management

Dear Stephanie, Thank you for sharing your recent experience with us. We are genuinely sorry that your stay did not meet your expectations, especially considering your positive past experiences with our hotel. Your feedback is crucial in helping us identify areas for improvement, and we will address the issues you encountered. We are committed to regaining your trust and ensuring that your next stay with us exceeds your expectations, just like your previous visits. We value your loyalty and hope to have the privilege of welcoming you back soon.Sincerely,Hotel Management

Dear Sergio, Thank you for posting your review. We regret not giving you an exceptional experience during your stay. Our aim is to provide quality service; therefore, we are disappointed that this was not your experience. Our housekeeping team is already at work checking the room you were allotted. Please give us another try the next time you are in the city for a better experience. Sincerely,Hotel Management

Dear Bradley, Thank you for choosing us and sharing your recent stay experience. We are glad you had a pleasant stay. However, we are sorry for any discomfort caused in the room. Our front desk can help make your stay better. Thank you for staying with us; we would love the opportunity to welcome you back soon. Sincerely,Hotel Management

Dear Jing, Thank you for choosing us and for sharing your comments. We regret the experience you had to suffer on this visit. The events detracted from a relaxing and seamless visit are very understandable. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. Please allow us another occasion to host you and give you the flawless stay you deserve! Sincerely,Hotel Management

Dear Stephanie, Please accept our apologies, as we never mean to disappoint our guests in any way. We always aim to provide every guest with the excellent experience expected of us. However, after reading your detailed feedback, we sincerely apologize that we could not make that happen for you. We realize that no explanation of these issues can change your recent experience. Still, please rest assured that we will take appropriate measures to address these problems to ensure future guests are not similarly impacted. We are wholly committed to regaining your trust and confidence, and we hope you give us another opportunity.Sincerely,Hotel Management

Dear John, Thank you for taking the time to give us feedback about your recent stay. We apologize for the inconvenience you encountered in your room due to the key system. We will review this issue with our team to ensure smoother key card operations in the future; we are very grateful for your patience. We are thankful for the feedback, and it would be our pleasure to welcome you back soon. Sincerely,Hotel Management

Dear Larry, Thank you for reviewing your stay and for the generous words about our staff's exceptional services. Your kind comments for Luciano are highly appreciated. We are happy for your overall positive stay. Thank you for choosing Extended Stay America, and we hope to welcome you back any time you are in the area.Sincerely,Hotel Management

Dear Larry, Thank you so much for your kind words about Extended Stay America! We're thrilled to hear that you found our hotel exceptionally clean during your stay. Our dedicated team works hard to ensure a pristine environment for all our guests. Your positive feedback means a lot to us, and we look forward to welcoming you back for another spotless experience.Sincerely,Hotel Management