Exterieur

Beoordelingen van Motel 6 Santa Ana, CA

2 out of 5
Motel 6 Santa Ana, CA
1623 East 1st Street, I-5/Santa Ana Freeway at 1st St., Santa Ana, CA

Beoordelingen

6,8
Gastenscore: 10 - Uitstekend. 268 van 1003 beoordelingen" "
Gastenscore: 8 - Goed. 270 van 1003 beoordelingen" "
Gastenscore: 6 - Redelijk. 179 van 1003 beoordelingen" "
Gastenscore: 4 - Matig. 111 van 1003 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 175 van 1003 beoordelingen" "

7,0/10

Netheid

7,6/10

Personeel en service

6,4/10

Voorzieningen

6,6/10

Staat van de accommodatie en faciliteiten

7,0/10

Milieuvriendelijkheid

Beoordelingen

8/10 – Goed

Ángela

Good
1 nacht verbleven in mei 2024
Reactie van Sophia CSR op 25 mei 2024
Dear Guest,Thank you so much for giving us the privilege to host your stay. Please let us know more about your experience. So, we can make the required changes and improvements. We always welcome our guest's ideas and suggestions. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.

6/10 – Redelijk

Jose

2 nachten verbleven in maart 2024
Reactie van Sophia CSR op 25 mei 2024
Hi Jose,Guest satisfaction is our number one objective, we really appreciate your wonderful rating. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit!

10/10 – Uitstekend

Cynthia

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in mei 2024
Reactie van Sophia CSR op 9 mei 2024
Dear Guest,I wanted to say thanks for your recent stay here at our hotel! We are happy to see this positive rating. Our team continuously strives to exceed your expectations and looks forward to you in the future.

10/10 – Uitstekend

Kaylah

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nice
1 nacht verbleven in april 2024
Reactie van Sophia CSR op 30 apr 2024
Dear Guest,Thank you for the 5 out of 5-star ratings. We will always ensure that we keep delighting you with our facilities and services. If you have any further feedback or suggestions regarding your stay, please write to us. Our Team always welcomes our guest's ideas and suggestions. We assure you the best of our services at all times.

2/10 – Ontzettend slecht

Bernice

Tried to check in and no one was in the front desk
1 nacht verbleven in april 2024
Reactie van Cassey Hubbard GM op 29 apr 2024
Hi Bernice, Hope this message finds you well. I did look into this further and watched my cameras for entire shift on the 26th and my employee was at the front desk the entire evening until 5 am. I watched her check several guest in are you sure you went to the correct location? We have even attempted to reach out to you several times via the number on file

2/10 – Ontzettend slecht

Shayne

Homeless people staying there noisy all night
1 nacht verbleven in maart 2024
Reactie van Sophia CSR op 11 apr 2024
Hi Shayne,We regret your recent experience with our hotel. The conditions that you describe are not typical, however, we will be reviewing these comments with our team to research the matter further. We hope to have the chance to serve you again on your next visit.

4/10 – Matig

Olivia

Positief: Personeel en service
Negatief: Netheid
The room was absolutely disgustingly dirty. My first room was filled with roaches. I asked to move to a different room. That room had bodily fluid stains all over - on the bed, door, floor. There was hair in the shower. It was gross. The staff was nice.
1 nacht verbleven in april 2024
Reactie van Sophia CSR op 8 apr 2024
Dear Guest,We regret the unacceptable conditions you encountered during your stay. Providing a clean and comfortable environment is paramount to us. Your experience does not reflect the high standards we strive for, and we will investigate these issues with our housekeeping team to ensure improvements are made immediately. We appreciate your kind words about our staff and will use your feedback to better serve our guests in the future.

8/10 – Goed

Joslyn

Zakenreiziger
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The area is not the best . The property was very clean and I was happy to have my pet there for free.
3 nachten verbleven in maart 2024
Reactie van Sophia CSR op 8 apr 2024
Hi Joslyn,Thank you for your review. We're pleased to hear that you found our property clean and that you appreciated our pet-friendly policy. While we understand your concerns about the area, we're committed to providing a safe and welcoming environment for all our guests. We hope you had an enjoyable stay overall and look forward to welcoming you back in the future.

2/10 – Ontzettend slecht

Dan

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Bad experience
1 nacht verbleven in april 2024
Reactie van Sophia CSR op 8 apr 2024
Dear Guest,It is disheartening to read your opinion about our hotel. We apologize for the inconvenience faced by you. Please let us know more about your experience. So, we can make the required changes and improvements. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.

10/10 – Uitstekend

Lori

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Nice and quiet
2 nachten verbleven in april 2024
Reactie van Sophia CSR op 5 apr 2024
Dear Guest,I wanted to say thanks for your recent stay here at our hotel! We are happy to see this positive rating and review. Our team continuously strives to exceed your expectations and looks forward to you in the future.

6/10 – Redelijk

shane

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
its a nice place to stay for the price
1 nacht verbleven in maart 2024
Reactie van Sophia CSR op 30 mrt 2024
Hi Shane,Our team is glad to hear that you found our place to be a good value for your money! Thank you for choosing to stay with us and taking the time to share your feedback. We hope you had a comfortable and enjoyable experience, and we look forward to hosting you again in the future!

10/10 – Uitstekend

Jarrod

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Nice place
1 nacht verbleven in maart 2024
Reactie van Sophia CSR op 27 mrt 2024
Dear Guest,A hearty thanks for your rating and review. We are feeling blessed to have you as our guest and value your business for choosing us. Our team assures you the best of our services at all times.

10/10 – Uitstekend

Joslyn

Zakenreiziger, Reisde met familie
Positief: Netheid, staat van de accommodatie en faciliteiten
Negatief: Personeel en service
Very clean property! No problems on the property
3 nachten verbleven in maart 2024
Reactie van Sophia CSR op 26 mrt 2024
Dear Guest,Thank you for your positive review! We are happy to hear that you found our property very clean and that you didn't encounter any problems during your stay. Our team works hard to maintain a high standard of cleanliness and provide a hassle-free experience for our guests. We appreciate your feedback and hope to welcome you back for another pleasant stay in the future!

10/10 – Uitstekend

Thayana

Positief: Netheid, personeel en service
1 nacht verbleven in maart 2024
Reactie van Sophia CSR op 26 mrt 2024
Dear Guest,I wanted to say thanks for your recent stay here at our hotel! We are happy to see this positive rating. Our team continuously strives to exceed your expectations and looks forward to you in the future.

10/10 – Uitstekend

Brenda

Zakenreiziger, Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
this hotel is clean
1 nacht verbleven in maart 2024
Reactie van Sophia CSR op 16 mrt 2024
Hi Brenda,It is heartwarming to see such a wonderful rating. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!

10/10 – Uitstekend

eugenia

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in februari 2024
Reactie van Sophia CSR op 27 feb 2024
Dear Guest,We deeply appreciate your outstanding rating. It brings us immense joy to know that we could deliver a fantastic experience for you, and we eagerly anticipate the opportunity to welcome you back soon!

8/10 – Goed

Martin

1 nacht verbleven in februari 2024
Reactie van Sophia CSR op 24 feb 2024
Hi Martin,Seeing such a fantastic rating warms our hearts. We sincerely thank you for sharing your experience. We look forward to welcoming you back when you're in the area again!

4/10 – Matig

Beverly

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Although I made my reservations 2/3 weeks ago once I arrived nothing was available I had to wait in a chair in the lobby. After my trip I was tired. So not like I had plan Omgggg but Alec front desk personnel got me in a room ASAP thank. God🙏
1 nacht verbleven in februari 2024
Reactie van Sophia CSR op 20 feb 2024
Dear Guest,We apologize for the inconvenience you experienced upon arrival. Your feedback is valuable to us, and we're glad Alec was able to assist promptly. Thank you for your patience, and we hope to exceed your expectations on your next visit.

4/10 – Matig

Joey

1 nacht verbleven in februari 2024
Reactie van Sophia CSR op 21 mrt 2024
Hi Joey,We are sad to see this rating and would love to know more about your experience. So, we can make the required changes and improvements. Our Team hopes to earn your business on future travels so that you can see our continuous improvement. We hope to serve you better next time.

4/10 – Matig

Olasile

Negatief: Staat van de accommodatie en faciliteiten
Terrible facilities, seems like the whole place is an Homeless shelter.
2 nachten verbleven in februari 2024
Reactie van Sophia CSR op 13 feb 2024
Hi Olasile,Our team regret that you had an unpleasant experience at our property. We never want our guests to have such a kind of experience. We are investigating the matter with our team and will reach out to you for further information.

10/10 – Uitstekend

Eitan

3 nachten verbleven in januari 2024
Reactie van Sophia CSR op 14 feb 2024
Hi Eitan,Thank you so much for the lovely 5-star review about your stay with us at our property. We are delighted to know that you had a fantastic experience and cannot wait to host you again soon!

10/10 – Uitstekend

Jorge

Positief: Staat van de accommodatie en faciliteiten
Todo bien
1 nacht verbleven in februari 2024
Reactie van Sophia CSR op 12 feb 2024
Hi Jorge,I appreciate your rating and review. Receiving an astonishing 5-star review is a real victory for our hotel. We are infinitely grateful that you will choose us again. We are waiting to welcome you back soon!

10/10 – Uitstekend

José Luis

Zakenreiziger, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nice and cozy
1 nacht verbleven in februari 2024
Reactie van Sophia CSR op 11 feb 2024
Hi Jose,Creating a warm and inviting atmosphere for our guests is what we aim for, and we're thrilled that you felt comfortable during your stay. Your comfort and satisfaction are our top priorities, and we can't wait to welcome you back for another cosy experience in the future. We look forward to seeing you again soon!

10/10 – Uitstekend

Marcos

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Es un buen lugar para descansar
1 nacht verbleven in februari 2024
Reactie van Sophia CSR op 8 feb 2024
Hi Marcos,Glad to hear that you found our hotel to be a good place to rest. Ensuring our guests have a peaceful and comfortable stay is our priority, and that you were able to relax with us. Thank you for your feedback, and we hope to have the opportunity to welcome you back for another restful stay in the future!

10/10 – Uitstekend

Marie

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
14 nachten verbleven in januari 2024
Reactie van Sophia CSR op 6 feb 2024
Hi Marie,Thank you for the incredible rating. We are so glad we were able to provide you with such a wonderful experience. We always welcome our guest's ideas and suggestions. We hope to see you very soon!

8/10 – Goed

Juan Carlos

1 nacht verbleven in februari 2024
Reactie van Sophia CSR op 6 feb 2024
Hi Juan,We are glad you had a nice stay with us and appreciate this wonderful rating of your stay. However, our goal is to make our guests 100% satisfied. Therefore, we welcome your ideas and suggestions for your future stay. We hope to have the chance to serve you again on your next visit.

10/10 – Uitstekend

Bianca

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in januari 2024
Reactie van Sophia CSR op 31 jan 2024
Hi Bianca,It is heart-warming to receive a 10-star rating from our guests. We are glad that you had a nice stay with us. We are looking forward to serving you again on your future travels. We always welcome our guest's ideas and suggestions.

10/10 – Uitstekend

Rada

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in januari 2024
Reactie van Sophia CSR op 31 jan 2024
Hi Rada,Thank you for taking the time to share your wonderful rating. We value your business and appreciate you choosing us. We hope to have the chance to serve you again on your next visit.

8/10 – Goed

shane

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
nice
1 nacht verbleven in januari 2024
Reactie van Cassey Hubbard GM op 25 jan 2024
Thank you Shane for the good review we hope to see you next time

10/10 – Uitstekend

Robyn

Zakenreiziger
Positief: Netheid, voorzieningen
3 nachten verbleven in januari 2024
Reactie van Sophia CSR op 20 jan 2024
Hi Robyn,It is heart-warming to receive a 5-star rating from our guests. We are glad that you had a nice stay with us. We are looking forward to serving you again on your future travels. We always welcome our guest's ideas and suggestions.

8/10 – Goed

Mauricio

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in januari 2024
Reactie van Sophia CSR op 20 jan 2024
Hi Mauricio,We are glad you had a nice stay with us and appreciate this wonderful rating of your stay. However, our goal is to make our guests 100% satisfied. Therefore, we welcome your ideas and suggestions for your future stay. We hope to have the chance to serve you again on your next visit.

8/10 – Goed

Kevin

Reisde met familie
Positief: Voorzieningen
Newly updated floor and plumbing fixture.
1 nacht verbleven in januari 2024
Reactie van Sophia CSR op 18 jan 2024
Hi Kevin,Our commitment to maintaining a comfortable and modern environment is a top priority, and we're delighted that you noticed the improvements. Thank you for choosing us, and we look forward to hosting you again in the future!

10/10 – Uitstekend

James

Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in januari 2024
Reactie van Sophia CSR op 17 jan 2024
Hi James,It is heart-warming to receive a 10-star rating from our guests. We are glad that you had a nice stay with us. We are looking forward to serving you again on your future travels. We always welcome our guest's ideas and suggestions.

10/10 – Uitstekend

Jarrod

Positief: Voorzieningen
1 nacht verbleven in januari 2024
Reactie van Sophia CSR op 17 jan 2024
Hi Jarrod,Thank you for taking the time to share your wonderful rating. We value your business and appreciate you choosing us. We hope to have the chance to serve you again on your next visit.

2/10 – Ontzettend slecht

Mahdi, Laguna Niguel

1 nacht verbleven in januari 2024
Reactie van Sophia CSR op 17 jan 2024
Hi Mahdi,We are sad to see this 1-star rating. We never want our guests to have such a kind of experience. I request you to kindly share your issues in detail and give us another chance to improve our services.

10/10 – Uitstekend

Mauricio

Positief: Netheid, personeel en service en voorzieningen
2 nachten verbleven in januari 2024
Reactie van Sophia CSR op 14 jan 2024
Hi Mauricio,Thank you so much for the fantastic 5 out of 5 rating! We are thrilled to hear that you had such a positive experience. It's always our goal to provide excellent service and make our guests feel valued. Your feedback is truly appreciated, and it motivates our team to continue delivering top-notch service. We look forward to welcoming you back in the future and creating more memorable experiences for you.

10/10 – Uitstekend

Mahdi

Positief: Voorzieningen
1 nacht verbleven in januari 2024
Reactie van Sophia CSR op 11 jan 2024
Hi Mahdi,Thank you for the 5-star rating. We take great pride in serving our wonderful guests. We hope you come back and see us again soon.

10/10 – Uitstekend

Mauricio

Zakenreiziger, Reisde met huisdieren
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The staff was amazing with me and made me feel like family. Thanks to Alex and Yadira for their kindness and professionalism.
3 nachten verbleven in december 2023
Reactie van Sophia CSR op 10 jan 2024
Hi Mauricio,Thank you for taking the time to share your positive experience with our staff, especially Alex and Yadira. We're thrilled to hear that their kindness and professionalism made you feel like family during your stay. Delivering exceptional service is our priority, and we appreciate your recognition of our team members. We look forward to welcoming you back and ensuring another warm and welcoming experience.

10/10 – Uitstekend

Alexis

3 nachten verbleven in januari 2024
Reactie van Sophia CSR op 28 jan 2024
Hi Alexis,Thank you for taking the time to share your wonderful rating. We value your business and appreciate you choosing us. We hope to have the chance to serve you again on your next visit.

4/10 – Matig

Angel

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Broke into the our room into the middle of the night because the front desk girl didn’t check their system right
1 nacht verbleven in december 2023
Reactie van Sophia CSR op 10 jan 2024
Hi Angel,I am thoroughly investigating this incident to prevent any recurrence in the future. Please accept our sincere apologies, and we appreciate your understanding as we take immediate steps to address and rectify this situation. We hope to have the opportunity to make amends and provide you with the quality experience you deserve in the future.

10/10 – Uitstekend

hector

1 nacht verbleven in januari 2024
Reactie van Sophia CSR op 28 jan 2024
Hi Hector,It is heart-warming to receive a 5-star rating from our guests. We are glad that you had a nice stay with us. We are looking forward to serving you again on your future travels. We always welcome our guest's ideas and suggestions.

10/10 – Uitstekend

Cecilia

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
You should definitely give a raise ro the girl at the front desk. She is so kind and helpful.
1 nacht verbleven in januari 2024
Reactie van Sophia CSR op 10 jan 2024
Hi Cecilia,Thank you for your positive feedback and kind words about our front desk staff. We truly appreciate your recognition of her kindness and helpfulness. We are fortunate to have dedicated team members, and your acknowledgement motivates us to continue delivering exceptional service.

8/10 – Goed

Pablo

Nice place to stay
1 nacht verbleven in december 2023
Reactie van Sophia CSR op 31 jan 2024
Hi Pablo,Thank you for your awesome review! Reviews like yours are what keep us going the extra mile to deliver our best. We are happy that you are enjoying our services. We will always ensure that we keep delighting you with our facilities and services. We hope your next visit will be even more pleasant than the previous one.

10/10 – Uitstekend

Amber

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in januari 2024
Reactie van Sophia CSR op 5 jan 2024
Hi Amber,Thank you for the perfect rating! We're thrilled to hear that you had an excellent experience. If there's anything specific you loved about your stay or any feedback you'd like to share, we'd be delighted to hear it. We look forward to welcoming you back for another outstanding visit in the future!

10/10 – Uitstekend

josue

1 nacht verbleven in december 2023
Reactie van Sophia CSR op 23 jan 2024
Hi Josue,Being awarded a 5-star rating from our guests is incredibly gratifying and fuels our commitment to delivering exceptional service. We are thrilled that you enjoyed your stay, and we are eagerly looking forward to your return on your future journeys.

8/10 – Goed

Cheriesse

Reisde met een groep
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in december 2023
Reactie van Sophia CSR op 1 jan 2024
Hi Cheriesse,We are glad you had a nice stay with us and we appreciate the 8-star rating of your stay. However, our goal is to make our guests 100% satisfied. Therefore, we welcome your ideas and suggestions for your future stay. We hope to see you again to deliver you a 10-star experience.

6/10 – Redelijk

Armando

Reisde met familie
Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
4 nachten verbleven in december 2023
Reactie van Sophia CSR op 1 jan 2024
Hi Armando,Thank you for choosing us for your recent stay. We would love to know more about your experience. So, we can make the required changes and improvements. We always welcome our guest's ideas and suggestions in hopes of earning your business on future travels so that you can see our continuous improvement.

8/10 – Goed

Morgan

Reisde met huisdieren, Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Ive stayed in some disgusting Motel 6 before but this one was definitely one of the best ones. Not best motel but best out of motel 6. There was minimal hair on the room floor, bed and bathroom. But ive seen way worse. The location was perfect staff was perfect.
2 nachten verbleven in december 2023
Reactie van Sophia CSR op 1 jan 2024
Hi Morgan,It's great to know that the location was convenient for you, and the staff provided excellent service. If there are specific areas where you believe we can enhance our services further, please feel free to let us know. We value your input and hope to have the opportunity to welcome you back for an even better stay in the future. Thank you for choosing Motel 6.

10/10 – Uitstekend

Guillermo

7 nachten verbleven in december 2023
Reactie van Sophia CSR op 20 jan 2024
Hi Guillermo,Thank you for an excellent 5-star rating. We are glad that you had a nice stay with us. We will surely forward your valuable feedback to our team and always ensure that we keep delighting you with our facilities and services. Keep exploring, Happy staying!!

6/10 – Redelijk

Geverifieerde reiziger

did not stay when we got there we got an emergency
1 nacht verbleven in december 2023
Reactie van Sophia CSR op 27 dec 2023
Dear Guest,We regret the inconvenience caused during your recent stay with us. We take all feedback seriously and would like to investigate this matter further. Kindly provide us with more details about your experience so that we can improve our service and facilities. We hope to have the opportunity to make it up to you in the future.