Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

Dear Danielle, we're deeply sorry to hear about your disappointing experience at our hotel. The behavior you described is completely unacceptable and does not align with the standards of professionalism and respect that we uphold. We apologize for the rude and disrespectful treatment you and your family received from our front desk manager. Such behavior is not tolerated in our establishment, and we assure you that appropriate action will be taken to handle this matter internally. Additionally, we apologize for the condition of the hot tub and any other cleanliness issues you encountered during your stay. We strive to provide a welcoming and inclusive environment for all our guests, regardless of race, and we regret that you did not feel respected during your time with us. Please know that your feedback is taken seriously, and we will work diligently to handle these concerns and improve our service moving forward. If there's anything we can do to regain your trust or if you would like to discuss your experience further, please don't hesitate to reach out to us directly. We sincerely apologize for the negative impression left on you and your family and hope to have the opportunity to make it right in the future.Best wishes,Customer Care Team

Hello Pam, we appreciate your good feedback on your most recent stay. We hope to see you again soon.

Hello Keesha,My apologies for both parking and interaction with our night auditor. Staff doesn't have authority to cancel without penalty and does have to go through the GM if we were to waive. Our parking is larger than most in area but can be limited depending what time you check and the vehicle. Sold out nights does create and issue at times. We hope next time you visit us we don't run into these issues.

Hello Mary,We appreciate the feedback regarding the location, room amenities and bed. We will use your comments to better improve the guest experience.

Dear Richard, thank you for recommending us! We're thrilled to hear that you found our room to be very nice and clean, especially considering the value. Providing comfortable and clean accommodations at a reasonable price is what we aim for. If there's anything else we can do to make your future stays even more enjoyable, please don't hesitate to let us know. We appreciate your feedback and look forward to welcoming you back again soon! Best wishes,Customer Care Team

Hello Kevin,We appreciate your feedback on your recent visit. We apologize for jacuzzi as it was not closed by us but the city. We got it open finally 5/3 after the approval from city. We hope the next time you visit you have a different experience. Have a nice day!

Hello Wanita,We appreciate your feedback on your recent visit. We hope to welcome you back sooner than later.

Dear Mathew, thank you for taking the time to rate your recent stay at our hotel. While it is good to hear that you had a reasonable stay, we are sorry for the issues that you encountered that marred your time with us. Please know that we will be looking into this. We appreciate your feedback and we hope to remain your hotel of choice in this area and to give you a better stay on a future visit. Best wishes,Customer Care Team

Dear Joseph, thank you so much for your stellar rating! This means a lot to us. We hope you enjoyed your visit and look forward to welcoming you back the next time you visit the area. Best wishes,Customer Care Team

Dear Venustiano, we're delighted to hear that you had a positive experience with our office attendants, management, and housekeeping staff during your stay. Providing excellent service is our top priority, and we're thrilled that our team exceeded your expectations. Thank you for taking the time to share your feedback, and we hope to welcome you back again soon for another great stay!Best wishes,Customer Care Team

Hello Nancy,We appreciate the feedback. We hope to welcome you back sooner than later.

Dear William, thank you for your kind words! We're delighted to hear that you enjoyed your stay with us. If there's anything specific that made your experience great or if you have any suggestions for how we can make it even better, please feel free to let us know. We hope to have the pleasure of welcoming you back again soon! Best wishes,Customer Care Team

Dear Gaby, we're delighted to hear that you found our employees nice and our hotel clean during your stay. Providing friendly service and maintaining cleanliness are top priorities for us, and we're glad that we could meet your expectations. Thank you for your kind words, and we look forward to welcoming you back for another pleasant stay in the future!Best wishes,Customer Care Team

Dear Erika, we're thrilled to hear that you enjoyed our continental breakfast during your stay with us! Providing a convenient and delicious breakfast experience for our guests is a top priority, and we're delighted that we could meet your expectations in this regard. Your satisfaction means the world to us, and we're grateful for your positive feedback. If there's anything else we can do to make your next stay even more enjoyable, please don't hesitate to let us know. We look forward to welcoming you back for another wonderful stay in the future!Best wishes,Customer Care Team

Dear guest, thank you for your generosity with the rating. We are glad that you had an enjoyable occasion with us, and we look forward to having you back with us again. Best wishes,Customer Care Team

Dear John, we're glad to hear that you had a nice stay with us! Ensuring the safety and security of our guests is paramount, and we're pleased to know that our front desk team was attentive to any unauthorized individuals entering the property. Should you have any further concerns or if there's anything else we can assist you with, please feel free to reach out. We appreciate your feedback and hope to welcome you back for another pleasant stay soon! Best wishes,Customer Care Team

Dear Craig, thank you for your positive feedback! We're delighted to hear that you had an excellent experience during your stay with us. Providing exceptional service and ensuring our guests' satisfaction are our top priorities. Should you have any specific requests or preferences for your next visit, please don't hesitate to let us know, and we'll do our best to accommodate them. We look forward to welcoming you back again soon for another enjoyable stay!Best wishes,Customer Care Team

Hello Heidi,We appreciate the feedback on your most recent stay with us. We hope to see you again soon!

Dear Tamara, we sincerely apologize for the inconvenience you experienced during your recent stay with us. Providing a comfortable and restful environment for our guests is our top priority, and we regret that the noise from the heater fan disrupted your sleep. We will tackle this issue promptly to ensure that future guests do not encounter similar disturbances. Additionally, we appreciate your feedback regarding the value for money, and we are committed to continuously evaluating our pricing to ensure it reflects the quality of our accommodations and services. Your feedback is invaluable to us, and we hope to have the opportunity to exceed your expectations in the future.Best wishes,Customer Care Team

Hello Kathleen,My apologies for the room and window, as far as phone, we do get calls apart guest checking an we try our best to manage both. I will address to staff to speed up the process. Thank you again for the feedback!

Hello Kelly,We appreciate your feedback on your most recent stay with us. We can do to much about road noise but can place in a different area. We hope to welcome you back. Sooner than later!

Hello Timothy,We appreciate your feedback on your recent visit. We hope to welcome you back sooner than later.

Hello Jacqueline,We appreciate your feedback on your recent visit. We hope to welcome you back sooner than later.

Hello Elvis,We appreciate your feedback on your most recent visit with us. We hope to welcome you back sooner than later.

Hello Georgina,We appreciate your feedback on your most recent stay with us. We will look into this situation to fix and prevent from happing again. We hope to welcome you back sooner than later.

Dear Kirat, we're delighted to receive your positive rating! Thank you for choosing to stay with us and for sharing your feedback. We look forward to hosting you soon! Best wishes,Customer Care Team

Hello Doug,We appreciate the wonderful feedback. We hope to see you sooner than later!!

Hello Dana,We appreciate the wonderful feedback. We hope to see you sooner than later!!

Hello R,We appreciate the kind words about your stay experience. We hope to welcome you back sooner than later.

Hello Kelly,We apologize for the issues you came across in the room and working with staff to not let this happen again. We appreciate the feedback and refund your stay.

Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

Hello Barbara,We appreciate the feedback on your most recent visit with us. Yes, parking can get a little tight and at times some bring in larger vehicles that attribute to that. But, we try and assist where we can fit.

Dear Jodi, thank you for sharing your positive experience with us! We're delighted to hear that you found your room quiet and comfortable, with a cozy bed and pillows. Providing a peaceful and restful environment for our guests is always a top priority. If you have any future travel plans or need assistance with anything else, please don't hesitate to reach out. We look forward to welcoming you back in the future!Best wishes,Customer Care Team

Hello Lindsay,We appreciate your feedback and we apologize for the inconvenience with the hot tub. We hope you return to visit us soon with a different experience next time around you.

Dear Cynthia, thank you for your feedback regarding your recent stay with us. We're glad to hear that you had a pleasant stay overall and enjoyed the hot tub in your room. However, we apologize for any inconvenience caused by the issues with the AC and heater, as well as the disturbance from homeless individuals outside the property. Your comfort and safety are important to us, and we'll work to tackle these issues promptly to ensure a more enjoyable experience for all guests. We're delighted to hear that our front desk staff provided amazing service and were very helpful during your stay. We'll be sure to pass along your kind words to them. If there's anything else we can do to assist you or if you have any further concerns, please don't hesitate to reach out to us directly. We hope to have the opportunity to welcome you back for another stay, and we'll strive to make it even more enjoyable.Best wishes,Customer Care Team

Hello Elena,My apologies for the issue, were you not able to see the network or access code not working? We haven't had any issues so were just trying to find the root cause.

Hello Maura,We appreciate the wonderful feedback on your stay with us. We hope you see us again sooner than later. Have a great day!

Hello Jefferson,We appreciate your feedback on your most recent stay with us. We hope to welcome you back sooner than later.

Hello Joey,We appreciate your feedback on your most recent stay with us. We hope to welcome you back sooner than later.

Dear Maryna, we're delighted to receive your positive rating! Thank you for choosing to stay with us and for sharing your feedback. We look forward to hosting you soon! Best wishes,Customer Care Team

Hello Omar,Thank you for your feedback and happy you enjoyed your stay with us. We hope you return to visit us again in the neat future.

hello nicole,We appreciate the feedback and we hope to welcome you back sooner than later.

Dear Maria, thank you for your positive feedback! We're thrilled to hear that you enjoyed the convenient location of our hotel, as well as the peaceful ambiance despite its proximity to the freeway. Providing a comfortable and convenient stay for our guests is our top priority, and we're glad to have met your expectations. Should you find yourself in the area again, we'd be delighted to welcome you back for another enjoyable stay. If there's anything else we can do to enhance your experience, please don't hesitate to let us know. We appreciate your review and look forward to serving you again in the future!Best wishes,Customer Care Team

Hello Moriah,We appreciate the great feedback! hope to see you return and visit us again!

Dear Andrea, we're delighted to receive your positive rating! Thank you for choosing to stay with us and for sharing your feedback. We look forward to hosting you soon! Best wishes,Customer Care Team

Dear Laura, thank you for taking the time to share your positive experience with our front desk staff. We're delighted to hear that our team member provided helpful assistance during your stay. Providing excellent service is a top priority for us, and we appreciate your recognition of our efforts. If there's anything specific you'd like to highlight or any additional feedback you'd like to share, please feel free to reach out. We look forward to welcoming you back in the future.Best wishes,Customer Care Team

Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team