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Beoordelingen van La Quinta Inn by Wyndham Santa Fe

2.5 out of 5
La Quinta Inn by Wyndham Santa Fe
4298 Cerrillos Rd, Santa Fe, NM

Beoordelingen

7,0

Goed

Gastenscore: 10 - Uitstekend. 321 van 1118 beoordelingen" "
Gastenscore: 8 - Goed. 301 van 1118 beoordelingen" "
Gastenscore: 6 - Redelijk. 222 van 1118 beoordelingen" "
Gastenscore: 4 - Matig. 158 van 1118 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 116 van 1118 beoordelingen" "

7,6/10

Netheid

8,0/10

Personeel en service

6,4/10

Voorzieningen

6,4/10

Staat van de accommodatie en faciliteiten

7,0/10

Milieuvriendelijkheid

Beoordelingen

6/10 – Redelijk

Milko

Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten
Geen schoonmaak eerste drie dagen alles beetje oud
3 nachten verbleven in september 2023

8/10 – Goed

Steve

Reisde met partner
Positief: Netheid, personeel en service en voorzieningen
The rooms were nice. Stairs and outside needed a little work
2 nachten verbleven in mei 2024

6/10 – Redelijk

The Bowen

Neefs some paint outside stairs need to be fixed needs ine or two rlevatos. More needs bigger breakfast area. Gra y for bisquits was thin
1 nacht verbleven in mei 2024

8/10 – Goed

Mike

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
None
1 nacht verbleven in mei 2024

4/10 – Matig

James

Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
Complaints No wi-fi during my stay (5/10-5/12) Corroded exterior bolts Flaking paint Limited TV channels Trash in walkways and planters Understaffed front desk Missing fire extinguisher Parking lot lines not visible Refrigerator = no freezer compartment, no temperature adjustment, no light Cinders in carpet Documentary photographs upon request.
4 nachten verbleven in mei 2024

2/10 – Ontzettend slecht

Debra

Reisde met familie
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I want to complain about this hotel,it was short staffed and I'm handicapped and there were no sheets or blankets for the sofa sleeper in the suite we had! My mother in law and Sister are all seniors and have arthritis per it being very difficult,I'm very disappointed in my time there. Sincerely Debra Oskins
1 nacht verbleven in mei 2024

4/10 – Matig

JOHN

Positief: Personeel en service, staat van de accommodatie en faciliteiten
Negatief: Voorzieningen
Wyndam seems to be slowly downgrading everything about this property while raising prices Mostly little things- lightbulbs out/clicker dead/ food in fridge/ NO maid service Big thing- NO INTERNET & pOOL CLOSED Im tired
3 nachten verbleven in mei 2024

10/10 – Uitstekend

Michael

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Excellent property No complaints
2 nachten verbleven in mei 2024

10/10 – Uitstekend

Lindsay

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Great stay for a couple of days food was close, depending on what you like. Town centre was a little bit of a drive but nothing major easy to find
2 nachten verbleven in april 2024

6/10 – Redelijk

Karen

Reisde met huisdieren, Reisde met familie
Breakfast is a joke. “Out of eggs”. Food not good. They closed up early. Tables dirty.
1 nacht verbleven in mei 2024

2/10 – Ontzettend slecht

Kristi

Reisde met familie
Positief: Personeel en service
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
This property had individuals doing drugs outside near our room. I have small children and they were scared to stay there. We checked out. Andrew at the front desk however was very accommodating and kind.
1 nacht verbleven in mei 2024

10/10 – Uitstekend

Richard

Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Clean room. Shower needs grab bar!
1 nacht verbleven in mei 2024

10/10 – Uitstekend

Gretchen

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in mei 2024

4/10 – Matig

Charles

Reisde met familie
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
Given a third floor room. No working elevator. No excuse for that
2 nachten verbleven in mei 2024

6/10 – Redelijk

Monica

Reisde met familie
Negatief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The rooms were ok. They didn’t clean them while we were there, or offered more clean towels or toilet paper. Building was quite old and unkept.
2 nachten verbleven in maart 2024

4/10 – Matig

Patty

Reisde met huisdieren, Reisde met partner
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
The room was clean and adequate. The outside of the building is filthy. We were on the 2nd floor with our little dog and the stairway closest to our room was blocked off. The breakfast did not have the variety as at other LaQuintas. We will not stay at the Sante Fe LaQuinta again.
1 nacht verbleven in april 2024
Reactie van Management op 4 mei 2024
Thank you for taking the time to tell us about your experience. I am sorry that your experience did not meet your expectations,please allow me to express my sincerest apologies.Your feedback is very important to us.Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

8/10 – Goed

Reed, Gallup

Positief: Netheid, personeel en service en voorzieningen
Property was good, I got lost and staff sent me in the wrong direction!
2 nachten verbleven in april 2024
Reactie van Management op 4 mei 2024
Thank you for taking the time to post a review of your stay with La Quinta Santa Fe. We are happy to see you enjoyed your stay with us and we hope to see you again on your next trip.

8/10 – Goed

Pamela, Colorado Springs

Zakenreiziger, Reisde met partner
Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Large room very nice. Upholstered furniture needs to be cleaned .
1 nacht verbleven in mei 2024
Reactie van Management op 4 mei 2024
Thank you for taking the time to post a review of your stay with La Quinta Santa Fe. We are happy to see you enjoyed your stay with us and we hope to see you again on your next trip.

10/10 – Uitstekend

Richard

Positief: Netheid, voorzieningen
Older building but room was remodeled and clean. Shower could use some grab bars.
1 nacht verbleven in mei 2024
Reactie van Management op 4 mei 2024
Thank you for taking the time to post a review of your stay with La Quinta Santa Fe. We are happy to see you enjoyed your stay with us and we hope to see you again on your next trip.

2/10 – Ontzettend slecht

Martin

Positief: Netheid, staat van de accommodatie en faciliteiten
Negatief: Personeel en service
I am extremely dissatisfied. We stayed at this hotel (La Quinta) on April 26-28, 2024. I booked and prepaid 13 rooms via Expedia. During my stay at the hotel, La Quinta charged for 2 of the rooms that I had booked and paid for already via Expedia. As a result La Quinta charged $326.44 to my credit card.During my stay I asked twice for a reimbursement from the La Quinta personnel and I still haven’t been reimbursed for two rooms La Quinta charged me for even though I had prepaid them via Expedia. I am extremely dissatisfied.
2 nachten verbleven in april 2024
Reactie van Management op 4 mei 2024
Thank you for taking the time to tell us about your experience. I am sorry that your experience did not meet your expectations,please allow me to express my sincerest apologies.Your feedback is very important to us.Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

2/10 – Ontzettend slecht

Tess

Reisde met een groep, Reisde met partner
Negatief: Netheid, staat van de accommodatie en faciliteiten
There was no WiFi for the 4 nights and 5 days stay. We were only informed that WiFi is not available upon check in . There was no proper disclosure of WiFi issues when booking or room reservation in Expedia app. Room towels are changed and room cleaning are done every 3 days. The Inn has only double beds that are not convenient for a couple. Carpets need to be replaced. The smell triggers my asthma. Very disappointed with our stay!
4 nachten verbleven in april 2024
Reactie van Management op 4 mei 2024
Thank you for taking the time to tell us about your experience. I am sorry that your experience did not meet your expectations,please allow me to express my sincerest apologies.Your feedback is very important to us.Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

10/10 – Uitstekend

Peter

1 nacht verbleven in april 2024

2/10 – Ontzettend slecht

Constance, Delray Beach

Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I am very sorry to say but this La Quinta Inn was dirty and old and really needs a complete make over. The floors and carpets are just plain dirty and old. I was informed when I got there, after pre-paying, that the WiFi was not working. WiFi was critical for my visit to Santa Fe on this trip. There was no cleaning service. No one checked my room or changed anything the four days I was there. It was the poorest hotel experience I have ever had. I would not recommend this hotel to anyone. In fact, I would tell people not to go under any circumstances.
3 nachten verbleven in april 2024
Reactie van Management op 4 mei 2024
Thank you for taking the time to tell us about your experience. I am sorry that your experience did not meet your expectations,please allow me to express my sincerest apologies.Your feedback is very important to us.Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

10/10 – Uitstekend

Cate

Positief: Netheid
1 nacht verbleven in april 2024
Reactie van Management op 4 mei 2024
Thank you for taking the time to post a review of your stay with La Quinta Santa Fe. We are happy to see you enjoyed your stay with us and we hope to see you again on your next trip.

4/10 – Matig

Brenda

Reisde met familie
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Breakfast that was included was not served and we left at 7:10 am.
1 nacht verbleven in april 2024
Reactie van Management op 4 mei 2024
Thank you for taking the time to tell us about your experience. I am sorry that your experience did not meet your expectations,please allow me to express my sincerest apologies.Your feedback is very important to us.Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

4/10 – Matig

Karen

Negatief: Voorzieningen
No Wi-Fi, unheard of in the real world
1 nacht verbleven in april 2024
Reactie van Management op 4 mei 2024
Thank you for taking the time to tell us about your experience. I am sorry that your experience did not meet your expectations,please allow me to express my sincerest apologies.Your feedback is very important to us.Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

6/10 – Redelijk

Adrian

Positief: Personeel en service
Negatief: Staat van de accommodatie en faciliteiten
I kept finding long Black hair on the bed and shower area. The room door doesn’t really open and close properly. And no in room internet.
4 nachten verbleven in april 2024
Reactie van Management op 4 mei 2024
Thank you for taking the time to tell us about your experience. I am sorry that your experience did not meet your expectations,please allow me to express my sincerest apologies.Your feedback is very important to us.Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

10/10 – Uitstekend

Desiree

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Quiet and convenient
2 nachten verbleven in april 2024
Reactie van Management op 4 mei 2024
Thank you for taking the time to post a review of your stay with La Quinta Santa Fe. We are happy to see you enjoyed your stay with us and we hope to see you again on your next trip.

10/10 – Uitstekend

aide

Positief: Netheid
1 nacht verbleven in april 2024
Reactie van Management op 4 mei 2024
Thank you for taking the time to post a review of your stay with La Quinta Santa Fe. We are happy to see you enjoyed your stay with us and we hope to see you again on your next trip.

6/10 – Redelijk

Mary

Reisde met huisdieren, Reisde met partner
Positief: Personeel en service
Negatief: Staat van de accommodatie en faciliteiten
Likes: Comfy beds. Friendly staff. Dislikes: NO INTERNET in rooms.
1 nacht verbleven in april 2024
Reactie van Management op 4 mei 2024
Thank you for taking the time to tell us about your experience. I am sorry that your experience did not meet your expectations,please allow me to express my sincerest apologies.Your feedback is very important to us.Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

6/10 – Redelijk

charles

Negatief: Staat van de accommodatie en faciliteiten
OK property for the price, but nothing exceptional.
1 nacht verbleven in april 2024
Reactie van Management op 4 mei 2024
Thank you for taking the time to tell us about your experience. I am sorry that your experience did not meet your expectations,please allow me to express my sincerest apologies.Your feedback is very important to us.Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

6/10 – Redelijk

Steve

Reisde met familie
Negatief: Staat van de accommodatie en faciliteiten
needs to be upgraded-
1 nacht verbleven in april 2024
Reactie van Management op 4 mei 2024
Thank you for taking the time to tell us about your experience. I am sorry that your experience did not meet your expectations,please allow me to express my sincerest apologies.Your feedback is very important to us.Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

8/10 – Goed

Jon

Positief: Netheid
1 nacht verbleven in april 2024
Reactie van Management op 4 mei 2024
Thank you for taking the time to post a review of your stay with La Quinta Santa Fe. We are happy to see you enjoyed your stay with us and we hope to see you again on your next trip.

10/10 – Uitstekend

Antonio L

Reisde met familie
Positief: Voorzieningen
Nice
2 nachten verbleven in april 2024
Reactie van Management op 4 mei 2024
Thank you for taking the time to post a review of your stay with La Quinta Santa Fe. We are happy to see you enjoyed your stay with us and we hope to see you again on your next trip.

10/10 – Uitstekend

Amanda

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van Management op 4 mei 2024
Thank you for taking the time to post a review of your stay with La Quinta Santa Fe. We are happy to see you enjoyed your stay with us and we hope to see you again on your next trip.

2/10 – Ontzettend slecht

Glen

Reisde met partner
Positief: Personeel en service
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
The property was dirty and warm. Broken glass in the parking lot. Generally in a state of poor repair and maintenance. Will not chose to stay again and question other locations.
1 nacht verbleven in april 2024
Reactie van Management op 4 mei 2024
Thank you for taking the time to tell us about your experience. I am sorry that your experience did not meet your expectations,please allow me to express my sincerest apologies.Your feedback is very important to us.Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

8/10 – Goed

Alix

Reisde met partner
Positief: Staat van de accommodatie en faciliteiten
Rooms were very clean and remodeled
1 nacht verbleven in april 2024
Reactie van Management op 4 mei 2024
Thank you for taking the time to post a review of your stay with La Quinta Santa Fe. We are happy to see you enjoyed your stay with us and we hope to see you again on your next trip.

2/10 – Ontzettend slecht

Angelica

1 nacht verbleven in april 2024
Reactie van Management op 4 mei 2024
Thank you for taking the time to tell us about your experience. I am sorry that your experience did not meet your expectations,please allow me to express my sincerest apologies.Your feedback is very important to us.Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

10/10 – Uitstekend

Theresa

Reisde met partner
Positief: Netheid, personeel en service
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
The rooms were nice but the property is very run down. We had to climb stairs to our rooms. Im 62 my husband 75...not convenient. The staff was very friendly
1 nacht verbleven in april 2024
Reactie van Management op 4 mei 2024
Thank you for taking the time to post a review of your stay with La Quinta Santa Fe. We are happy to see you enjoyed your stay with us and we hope to see you again on your next trip.

2/10 – Ontzettend slecht

Magdalena

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van Management op 4 mei 2024
Thank you for taking the time to tell us about your experience. I am sorry that your experience did not meet your expectations,please allow me to express my sincerest apologies.Your feedback is very important to us.Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

6/10 – Redelijk

matthew

Positief: Personeel en service
Negatief: Staat van de accommodatie en faciliteiten
Probably wouldn’t stay here. I was in a pinch. It’s a very congested area with heavy traffic property was OK on the inside however, the outside was dirty. I had my dog and there was really nowhere for her to go potty. I would read this property is average at best.
1 nacht verbleven in april 2024
Reactie van Management op 4 mei 2024
Thank you for taking the time to tell us about your experience. I am sorry that your experience did not meet your expectations,please allow me to express my sincerest apologies.Your feedback is very important to us.Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

8/10 – Goed

Russell

Positief: Netheid
No elevator. I’m not handicapped but no access to 2&3 floor for disabled
1 nacht verbleven in april 2024
Reactie van Management op 4 mei 2024
Thank you for taking the time to tell us about your experience. I am sorry that your experience did not meet your expectations,please allow me to express my sincerest apologies.Your feedback is very important to us.Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

10/10 – Uitstekend

Verónica

Positief: Personeel en service, staat van de accommodatie en faciliteiten
Awesome
1 nacht verbleven in april 2024
Reactie van Management op 4 mei 2024
Thank you for taking the time to post a review of your stay with La Quinta Santa Fe. We are happy to see you enjoyed your stay with us and we hope to see you again on your next trip.

4/10 – Matig

James

Reisde met familie
Positief: Personeel en service
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
I have stayed at this property at least 10 times over the last dozen or so years. Each time it has seemed more run down. This time was the worst: serious need of painting, electrical outlets that did not work, exit signs barely hanging from their mountings, filthy pool. Facility advertises complimentary wi-fi but this was not available. Per one employee, wi-fi has been down for as long as she has worked at the facility (several months). Poor condition of the property can only be due to lack of corporate support. Location is great but I'll check out other hotels in future visits to Santa Fe.
6 nachten verbleven in maart 2024
Reactie van Management op 2 apr 2024
Thank you for leaving a review. I am truly sorry you didn't have a pleasant experience when staying with us. We strive to make sure each guest has a memorable experience and we didn't do that for you. I will share your comments with our staff so we can improve. I hope you'll give us another chance in the future.

4/10 – Matig

Sheri

Reisde met partner
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
The wifi was out and we found out that it'd been out for over six months period so we had to go to public places to do our for many hours each day. We had a large dog stay next to us in an enjoying room.It marked 42 nights and one day. We have stayed in this hotel for ten plus years but we will now look for a new place.
6 nachten verbleven in maart 2024
Reactie van Management op 2 apr 2024
Thank you for leaving a review. I am truly sorry you didn't have a pleasant experience when staying with us. We strive to make sure each guest has a memorable experience and we didn't do that for you. I will share your comments with our staff so we can improve. I hope you'll give us another chance in the future.

8/10 – Goed

katie

Positief: Netheid, personeel en service
1 nacht verbleven in maart 2024
Reactie van Management op 4 mei 2024
Thank you for taking the time to post a review of your stay with La Quinta Santa Fe. We are happy to see you enjoyed your stay with us and we hope to see you again on your next trip.

4/10 – Matig

James

Positief: Personeel en service
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
Arrived to find a sign saying the WiFi was not available - it’s “being repaired” That seems impossible in 2024.
Reactie van Management op 31 mrt 2024
Thank you for leaving a review. I am truly sorry you didn't have a pleasant experience when staying with us. We strive to make sure each guest has a memorable experience and we didn't do that for you. I will share your comments with our staff so we can improve. I hope you'll give us another chance in the future.

2/10 – Ontzettend slecht

Brian

1 nacht verbleven in maart 2024
Reactie van Management op 4 mei 2024
Thank you for taking the time to tell us about your experience. I am sorry that your experience did not meet your expectations,please allow me to express my sincerest apologies.Your feedback is very important to us.Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

10/10 – Uitstekend

Aileen

1 nacht verbleven in maart 2024
Reactie van Management op 4 mei 2024
Thank you for taking the time to post a review of your stay with La Quinta Santa Fe. We are happy to see you enjoyed your stay with us and we hope to see you again on your next trip.

8/10 – Goed

Jerry

Reisde met familie
Negatief: Staat van de accommodatie en faciliteiten
room good outside area unkept and no new maintance
1 nacht verbleven in maart 2024
Reactie van Management op 2 apr 2024
Thank you for leaving a review. I am truly sorry you didn't have a pleasant experience when staying with us. We strive to make sure each guest has a memorable experience and we didn't do that for you. I will share your comments with our staff so we can improve. I hope you'll give us another chance in the future.