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Beoordelingen van Holiday Inn Santee, an IHG Hotel

3 out of 5
Holiday Inn Santee, an IHG Hotel
139 Bradford Blvd, Santee, SC

Beoordelingen

8,2

Zeer goed

Gastenscore: 10 - Uitstekend. 330 van 743 beoordelingen" "
Gastenscore: 8 - Goed. 220 van 743 beoordelingen" "
Gastenscore: 6 - Redelijk. 105 van 743 beoordelingen" "
Gastenscore: 4 - Matig. 53 van 743 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 35 van 743 beoordelingen" "

8,4/10

Netheid

8,6/10

Personeel en service

8,0/10

Voorzieningen

8,2/10

Staat van de accommodatie en faciliteiten

8,2/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

ELIZABETH

Reisde met huisdieren
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great
1 nacht verbleven in mei 2024

2/10 – Ontzettend slecht

Tonja

2 nachten verbleven in mei 2024

10/10 – Uitstekend

Kevin

Reisde met een groep, Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The staff was pleasant and helpful and the room was clean. And comfortable as I would have expected it to be from that chain.
1 nacht verbleven in april 2024

10/10 – Uitstekend

James

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Stayed for a night to meet my sister and her family. Had a good time
1 nacht verbleven in april 2024

10/10 – Uitstekend

Brittany

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Good
1 nacht verbleven in maart 2024
Reactie van Agent C op 8 apr 2024
Thank you for taking your valuable time to review your stay. We are delighted to hear everything went well. We look forward to welcoming you back!

2/10 – Ontzettend slecht

Sherry

When I checked in, they said that they sold out, Expedia made a mistake. They also said they tried to call me. But when I took out my phone to show them there wasn’t an incoming call from them, they quickly changed the topic.
1 nacht verbleven in maart 2024
Reactie van Agent C op 8 apr 2024
Thank you for taking the time to post your review. We apologize for the inconvenience this may have caused. Our front desk agents did make an attempt to contact you prior to your arrival. Please follow up with us for resolution. Thank you again.

8/10 – Goed

Todd

1 nacht verbleven in maart 2024

10/10 – Uitstekend

heather, woodbridge

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Staff were very friendly and helpful
1 nacht verbleven in maart 2024
Reactie van Front Desk Agent op 25 mrt 2024
Thank you for reviewing your recent stay with us. Happy to hear everything went well.

8/10 – Goed

Susan

Negatief: Staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024
Reactie van Front Desk Agent op 25 mrt 2024
Thanks for taking the time to review your recent stay with us. We are pleased to hear that you enjoyed your stay and look forward to seeing you again.

6/10 – Redelijk

Janet

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Stood inline to check in for thirty minutes, too long, not good first impression. I will say the lady at the front desk was friendly, helpful and nice. Tried to get food at the restaurant, Friday night at 6:30pm, sat down and waited, a women came over who we told we were ready to order and she said there were two in front of us and walked away.we sat there 20 minutes waiting for her to come back to us and she didn’t. We had to order from DoorDash. Very disappointing. I have to give a shout out to the employee in the bright green shirt, he went around to all the guests welcoming us. He had a bright and cheery attitude, don’t let this employee get away. He was the bright spot in an otherwise poor experience. We do not plan on using this hotel on our future trips.
1 nacht verbleven in maart 2024
Reactie van Front Desk Agent op 25 mrt 2024
Thank you for reviewing your recent stay. Please contact the front desk to discuss details so we may correct any issues. Your feedback has been shared with the front desk and our houseman you mentioned in your review.

10/10 – Uitstekend

Nancy

Reisde met huisdieren, Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
.
1 nacht verbleven in februari 2024
Reactie van Front Desk Agent op 25 mrt 2024
Thank you for your review.

8/10 – Goed

Rodney

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Reactie van Front Desk Agent op 25 mrt 2024
Thank you for taking the time to review your recent stay.

10/10 – Uitstekend

Edward

1 nacht verbleven in februari 2024
Reactie van Front Desk Agent op 25 mrt 2024
Thank you for reviewing your stay with us! We are delighted to hear everyone enjoyed their stay!

6/10 – Redelijk

charles

Reisde met familie
Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Negatief: Personeel en service
Great hotel. Very clean and comfortable. Desk clerk sleeping at 6:00 in the morning. Not very professional.
1 nacht verbleven in februari 2024
Reactie van Front Desk Agent op 25 mrt 2024
Thank you for reviewing your stay. Your comments have been forwarded to front desk management to address the issue.

8/10 – Goed

Monica

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
No
1 nacht verbleven in februari 2024
Reactie van Front Desk Agent op 25 mrt 2024
Thank you for reviewing your recent stay. Please contact the front desk to discuss details so we may correct any issues.

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
On the way to Florida from PA
The front desk associates were professional and very pleasant and helpful.
1 nacht verbleven in februari 2024
Reactie van Front Desk Agent op 25 mrt 2024
Thank you for taking your time to review your stay. We look forward to seeing you again!

10/10 – Uitstekend

Joseph

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in februari 2024
Reactie van Front Desk Agent op 25 mrt 2024
Thanks for the great review!

10/10 – Uitstekend

Danette

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Negatief: Voorzieningen
Easy off 95
1 nacht verbleven in februari 2024
Reactie van Front Desk Agent op 25 mrt 2024
Thank you for reviewing your recent stay!

10/10 – Uitstekend

Robert

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Great staff attitude and customer service.
1 nacht verbleven in februari 2024
Reactie van Front Desk Agent op 25 mrt 2024
We appreciate your review!

2/10 – Ontzettend slecht

LI

Zakenreiziger
Positief: Staat van de accommodatie en faciliteiten
Negatief: Netheid, voorzieningen
The front desk just give me a room without cleaning. The tip from last customer still there and the stuff on the bed is in a mess. Garbage can is full. They change a new one for me and definitely delayed my time for sleeping since I had driven for 8 hours from New York there to have a good rest and then to start keeping driving to Florida next morning. By the way, it says $16 for the breakfast on EXPEDIA but they charge me $30 for the breakfast at the front desk later. Everything is in disorder.
1 nacht verbleven in februari 2024
Reactie van Front Desk Agent op 25 mrt 2024
Thank you for reviewing your recent stay. Please contact the front desk to discuss details so we may correct any issues.

6/10 – Redelijk

HOLLY

Reisde met een groep, Reisde met partner, Reisde met familie
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Staff was rude lazy no food no breakfast ..
1 nacht verbleven in februari 2024
Reactie van Front Desk Agent op 25 mrt 2024
Thank you for reviewing your recent stay. Please contact the front desk to discuss details so we may correct any issues.

4/10 – Matig

Maria

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in januari 2024
Reactie van Front Desk Agent op 25 mrt 2024
Thank you for reviewing your recent stay. Please contact the front desk to discuss details so we may correct any issues.

8/10 – Goed

Sharon

Positief: Netheid, personeel en service
Good for a pet friendly overnight
We like staying here with our kitty but the hotel is beginning to need some renovations. The desk chair wobbled, the rug needs cleaning, and the wear on the place is showing. Nice service though and enjoy the onsite restaurant.
1 nacht verbleven in januari 2024

10/10 – Uitstekend

Michele, Wilmington

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in januari 2024

10/10 – Uitstekend

Kayla

1 nacht verbleven in januari 2024

10/10 – Uitstekend

Kenneth

1 nacht verbleven in januari 2024
Reactie van Front Desk Agent op 25 mrt 2024
Thanks for the positive review!

10/10 – Uitstekend

Thomas

1 nacht verbleven in januari 2024
Reactie van Front Desk Agent op 25 mrt 2024
Thanks for taking the time to review your stay. We look forward to seeing you again!

10/10 – Uitstekend

Wilifred

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Road trip stopover
Great stopover place during a Miami-NYC road trip
1 nacht verbleven in december 2023

6/10 – Redelijk

Geverifieerde reiziger

Positief: Personeel en service, comfort kamer
Negatief: Staat van de accommodatie en faciliteiten
Our stay
Don’t stay next to elevator as extremely noisy system Rooms need a refresher especially the bath! Breakfast great
1 nacht verbleven in januari 2024

6/10 – Redelijk

Roberta

Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
No breakfast!
TV needs to have a sleep-timer! Though we were given a $20.00 voucher for breakfast, there was no breakfast! Seems the cook went to get the server . . . but that was at 8:00 and we needed to get on the road. Please get a breakfast buffet - we could have at least had cereal and maybe some fruit.
1 nacht verbleven in december 2023

2/10 – Ontzettend slecht

Geverifieerde reiziger

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Disappointed
We arrived at 6pm only to find the restaurant closed. One of the few reasons we stay there. Room was freezing. We had to leave until it warmed up. Plus no coffee although they had the pots no one prepared it. It was 7:45am. We’ll go to a Best Western next time. The reception at the front desk could have cared less when asked what happened. She just said she didn’t know, maybe they were sick.
1 nacht verbleven in december 2023

8/10 – Goed

Amie, Middletown

1 nacht verbleven in december 2023

10/10 – Uitstekend

Peggy

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We will definitely come back!
1 nacht verbleven in december 2023

10/10 – Uitstekend

Leakeshi

Reisde met een groep, Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
I can work with it
Staff was friendly from start to finish. Hotel is nice and quiet. Absolutely love the Dove soap products. Only thing is the beds are not that comfortable. Other than that it’s a win!
2 nachten verbleven in december 2023

10/10 – Uitstekend

Christina

Positief: Netheid, personeel en service en comfort kamer
Midpoint Stop
The stop was the halfway point of our stay. The hotel is a little older but everything was clean and the bed was comfortable. That was our expectation and that was met.
1 nacht verbleven in december 2023

2/10 – Ontzettend slecht

Yesa

1 nacht verbleven in december 2023

10/10 – Uitstekend

Glenn

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in december 2023

10/10 – Uitstekend

Patrick

1 nacht verbleven in december 2023

10/10 – Uitstekend

Michael

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in december 2023

10/10 – Uitstekend

Janeen

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great place to stay.
1 nacht verbleven in december 2023

6/10 – Redelijk

William

Reisde met huisdieren, Reisde met familie
Took quite a while to check in and the front desk person never even acknowledged me as I stood there waiting quite a while for her to finish checking in another person not even eye contact. Seemed very difficult for her to check in someone. Another person came on duty a quickly checked me in finally. Shower had a lot of mold in sliding door tracks. Not our usual stay
1 nacht verbleven in november 2023

10/10 – Uitstekend

Margaret

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Nice hotel plus was a full bar and restaurant. We ate a very good dinner and didn’t have to leave the hotel a nice treat after driving for several hours.
1 nacht verbleven in november 2023

6/10 – Redelijk

Tom

Friendly but lacking
People were friendly. The TV in the room did not work. After a few calls and a visit to the front desk, they determined that it could not be fixed. They said they would give us a $20 credit, although I did not see that.
1 nacht verbleven in november 2023

2/10 – Ontzettend slecht

Geverifieerde reiziger

Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Issues
Put me on the same floor as barking dogs although I'm not checking in with a pet. Had to switch. Front desk service unable to provide proof of my stay? I have to wait for a manager to call me. Requested late check out 12p and was confirmed by front desk/put in the computer...still received a knock at the door by house keeping at 11a who said no one told them. Went to front desk, the lady said no one told her ..I said, look it up...she said I see it. Ok so just issues.
2 nachten verbleven in november 2023

6/10 – Redelijk

Geverifieerde reiziger

Reisde met familie
Positief: Netheid, comfort kamer
We’ve always enjoyed this hotel, and had great service with really good quality and portions of food. This time seemed like maybe they have lost business and are unable to keep things in stock. We paid ahead for breakfast and upon ordering they were out of potatoes, fruit, waffles and pancakes. We had to ask for coffee station coffee to be replaced/refilled as it was empty. There were no tissues in our room and only a half a roll of toilet paper was supplied whereas there’s normally a backup roll in the dispenser. I’m sure I could have asked for more if needed it just made it appear that they might not be doing well enough to keep rooms fully stocked. I didn’t see many guests but it could also have been the time of year being early November.
1 nacht verbleven in november 2023

8/10 – Goed

Joseph

Reisde met familie
Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Hotels is nice but we checked in late and service originally told us the rest staying was closed and wouldn’t serve us, even though it was an hour before they closed.
1 nacht verbleven in november 2023

10/10 – Uitstekend

Tim

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Staff was incredible! Friendly, welcoming, and funny.
1 nacht verbleven in november 2023
Reactie van none op 15 nov 2023
Thanks for choosing holiday inn.

10/10 – Uitstekend

Susan

1 nacht verbleven in november 2023

8/10 – Goed

Ismael

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in november 2023
Reactie van none op 15 nov 2023
Thanks for choosing holiday inn!

6/10 – Redelijk

Ethel

Reisde met huisdieren
Negatief: Voorzieningen
Last minute booking. Called Holiday Inn direct from road. Was told the hotel was nearly booked and was offered a room for inflated price. Then went onto expedia and saved $125. Arrived at hotel to find it a nearly empty parking lot and very few guests,
1 nacht verbleven in november 2023
Reactie van none op 13 nov 2023
Sorry, this happens to you I would like to hear more of what happen overall.