Serveert lunch, diner en happy hour

Beoordelingen van The Desoto Savannah

4 out of 5
The Desoto Savannah
15 East Liberty Street, Savannah, GA

Beoordelingen

8,4

Zeer goed

Gastenscore: 10 - Uitstekend. 1296 van 2385 beoordelingen" "
Gastenscore: 8 - Goed. 550 van 2385 beoordelingen" "
Gastenscore: 6 - Redelijk. 302 van 2385 beoordelingen" "
Gastenscore: 4 - Matig. 156 van 2385 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 81 van 2385 beoordelingen" "

8,6/10

Netheid

8,6/10

Personeel en service

8,2/10

Voorzieningen

8,4/10

Staat van de accommodatie en faciliteiten

8,4/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

Carole

Reisde met partner
Loved the room. Everything was convenient. First day didn’t get room service, needed to ask forit
2 nachten verbleven in mei 2024

6/10 – Redelijk

aundry l.

Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten
2 nachten verbleven in mei 2024

8/10 – Goed

Jonathan

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
My wife and I enjoyed our stay. Will certainly return. The view in the King Skyline room was fantastic.
1 nacht verbleven in mei 2024
Reactie van Managing Director op 16 mei 2024
Dear Jonathan, Thank you for choosing The Desoto Savannah and for your kind feedback. We are pleased to know that your stay was perfect in every way possible and that you enjoyed our comfortable accommodations with spectacular views. We appreciate your business, and we look forward to seeing you again soon.Warm regards, Managing Director

10/10 – Uitstekend

Dawn

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Enjoyed our short stay. Only thing was our floor in front of our door was broken. Seemed like the only one like that in our area.
1 nacht verbleven in mei 2024
Reactie van Managing Director op 14 mei 2024
Dear Dawn, Thank you for choosing to stay with us at The DeSoto Savannah. We are glad to know you overall had a pleasant stay and that you enjoyed most aspects of your time with us. That said, we have also taken note of your additional comments, and we will share them appropriately as we strive to improve our guests' experience. We are grateful for your feedback and look forward to welcoming you again.Warm regards, Managing Director

10/10 – Uitstekend

Caroline, Upper Marlboro

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in mei 2024
Reactie van Managing Director op 15 mei 2024
Dear Caroline, We're thrilled to see your great rating! Your satisfaction is important to us, and we are glad you enjoyed your stay at The Desoto Savannah. Thank you for choosing us for your time in Savannah; we hope to see you again soon.Warm regards, Managing Director

10/10 – Uitstekend

elena

Zakenreiziger, Reisde met familie en kleine kinderen
There no ROOF TOP as saying Bar Roof Top But I like pool and Gym. Walk to restaurants , beautiful parks Location just great. Can’t book spa tho but make sure when you book do that too!
1 nacht verbleven in mei 2024
Reactie van Managing Director op 14 mei 2024
Dear Elena, Thank you for choosing to stay with us at The DeSoto Savannah. We are glad to know you had a pleasant stay overall and that our various amenities enhanced your time with us. We also appreciate you mentioning our convenient location. That said, we regret not meeting all of your expectations and the disappointment this caused. We will share your comments appropriately as we strive to improve our guest's experience. We are grateful for your understanding and look forward to welcoming you again.Warm regards, Managing Director

4/10 – Matig

Monique

Reisde met familie
Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Very disappointed in the uncleanliness of the rooms. The bathroom was worst than I ever seen. Spots, rings and dingy appliances. The cost of the hotel is way too much for what was provided. I would like some sort of compensation for the inconvenience.
1 nacht verbleven in mei 2024
Reactie van Managing Director op 12 mei 2024
Dear Monique, Thank you for your evaluation of your time with us. We are sorry we did not provide you with the refreshing and revitalizing stay that you deserved. We take the cleanliness of our hotel very seriously, and we are very disappointed to learn that you experienced many difficulties while staying with us. Please accept our sincere apologies for your frustration and inconvenience as our guest. Your feedback is much appreciated. We will share your message appropriately. Thank you once more for your understanding and we hope to have you revisit so we can show you the outstanding visit you deserve.Warm regards, Managing Director

8/10 – Goed

MOZELLE

Positief: Netheid, personeel en service
1 nacht verbleven in april 2024
Reactie van Managing Director op 12 mei 2024
Dear Mozelle, Thank you for choosing The DeSoto Savannah and for your kind rating. We are delighted to know that you enjoyed your overall experience with us. We look forward to the pleasure of welcoming you back again soon. Warm regards, Managing Director

10/10 – Uitstekend

Rachel

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Only thing I don’t like is $45/ day plus tipping for valet parking. Only other option is nearby garages for 40-$50/24 hrs. Street parking is very limited and mostly 5 hour.
1 nacht verbleven in mei 2024
Reactie van Managing Director op 10 mei 2024
Dear Rachel, Thank you for choosing The DeSoto Savannah and for taking the time to evaluate your stay. We are pleased the majority of your visit was enjoyable; however, we regret your dissatisfaction with our parking fee. These fees are listed on our website, and we will share your comments appropriately. Everything we do is aimed at providing you with a revitalizing experience, and we are grateful for the feedback. Thank you again; we hope you will choose us the next time you visit Savannah.Warm regards, Managing Director

8/10 – Goed

Patricia

Positief: Netheid, personeel en service en voorzieningen
Very hospitable staff snd pleasant atmosphere. Disappointed with the very noisy room. We left our room at 9:00am and when we returned at 4:00 our room was never cleaned. Cleaning staff was very polite, just not enough help. Lighting was poor in the bathroom.
2 nachten verbleven in april 2024
Reactie van Managing Director op 10 mei 2024
Dear Patricia, Thank you for sharing your recent stay at The DeSoto Savannah and for providing your valuable feedback. We are delighted to hear that you found our associates to be courteous and the ambiance enjoyable. That said, we understand your disappointment with the noise level in your room and apologize for the inconvenience it has caused. We will address this appropriately to ensure a more peaceful environment for our guests in the future. Furthermore, we apologize for the oversight in cleaning your room. Your feedback regarding the bathroom lighting is also duly noted, and we will look into ways to improve this aspect of our accommodations. We value your input as it helps us identify areas for improvement and enhance the overall guest experience. Thank you once again for choosing us, and we look forward to welcoming you back for a seamless stay.Warm regards, Managing Director

10/10 – Uitstekend

Terez

Zakenreiziger, Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Classic Savanah. Elegant. Great hotel amenities. Easy walk to many attractions and restaurants.
1 nacht verbleven in april 2024
Reactie van Managing Director op 7 mei 2024
Dear Terez, Thank you for sharing your recent stay at The DeSoto Savannah. The DeSoto blends the elegance, history, and charm of one of America’s oldest cities with a playful dose of Southern spirit, so we are delighted to hear that you found your experience to be enriching with outstanding hotel amenities. We are also pleased to learn that our convenient location allowed you to easily explore nearby attractions and restaurants, enhancing your overall stay. We appreciate your kind feedback and are grateful for your positive review. It was our pleasure hosting you, and we look forward to welcoming you back for another memorable stay.Warm regards, Managing Director

10/10 – Uitstekend

David

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in mei 2024
Reactie van Managing Director op 7 mei 2024
Dear David, Thank you for the excellent rating. It is always gratifying to receive praise for exceeding expectations, and we are thrilled you enjoyed your stay. It was our pleasure serving you at The DeSoto Savannah, and we hope to see you again soon. Warm regards, Managing Director

10/10 – Uitstekend

Concetta

Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
This was the best location to stay. Clean, everyone was sooo friendly and helpful. Beautiful pool and surrounding outdoor area. Would highly recommend
4 nachten verbleven in april 2024
Reactie van Managing Director op 5 mei 2024
Dear Concetta, We are so pleased to read how happy you were with our fantastic location, spotless property, warm hospitality and excellent amenities! Providing an exceptional stay to every guest is what we strive for every day. Thank you for your recommendation for The DeSoto Savannah, and we hope to welcome you back soon for another enjoyable visit.Warm regards,Managing Director

6/10 – Redelijk

Susan, Lees Summit

Reisde met een groep
The location is perfect. I have stayed here several times since 2018 and the quality has declined. No baggage racks anymore, no night lights in bathroom, bedding looks worn, tv reception is not good (no signal), restaurant not open as often as it used to be. It's just not the same, especially since the pandemic.
4 nachten verbleven in april 2024
Reactie van Managing Director op 5 mei 2024
Dear Susan, Thank you for choosing to stay with us again and taking the time to share your review. We regret not meeting all of your expectations with the in-room amenities, and we can understand the frustration this caused. We want every guest who stays with us to have a fulfilling experience and depart with a lasting, favorable impression. We fell short in making that happen for you; therefore, we want to extend our apologies. Please know our front desk is available around the clock to make your stay as comfortable as possible. We are also sorry for your disappointment with the restaurant's timing, and we will share your comments appropriately as we are committed to improving our guest's experience. That said, we appreciate you mentioning how our location was ideal for your plans. We are grateful for your valuable feedback and hope you will revisit us for the exceptional stay that you should always expect from us.Warm regards, Managing Director

10/10 – Uitstekend

Lauri

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van Managing Director op 4 mei 2024
Dear Lauri, Thank you for the wonderful rating for The DeSoto Savannah. We're delighted to have provided you with a satisfying visit. It was our pleasure to have you stay with us, and we look forward to hosting you again soon.Warm regards, Managing Director

8/10 – Goed

Christina

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van Managing Director op 4 mei 2024
Dear Christina, Thank you for choosing to stay with us and for leaving a positive rating. We're delighted to know that you had a great experience here at The DeSoto Savannah. We look forward to welcoming you back on your next visit.Warm regards, Managing Director

8/10 – Goed

Christina

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Comfortable and clean. Rooms very basic. No refrigerator. Staff is amazing! They make the place awesome.
1 nacht verbleven in april 2024
Reactie van Managing Director op 3 mei 2024
Dear Christina, Thank you so much for taking the time to share your experience with us. We're delighted to hear that you found your stay comfortable and our facilities clean. We are also thrilled to hear that our dedicated staff made a positive impact on your overall experience. Their commitment to providing excellent service is truly commendable, and we'll be sure to pass along your kind words to them. We hope to have the opportunity to welcome you back to The DeSoto Savannah for an even more enjoyable stay in the future.Warm regards, Managing Director

8/10 – Goed

Sabrina

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Super Hotel sehr zufrieden
1 nacht verbleven in april 2024
Reactie van Managing Director op 2 mei 2024
Dear Sabrina, Thank you for choosing The DeSoto Savannah and sharing your experience. We are thrilled to know we exceeded your expectations and that you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon.Warm regards, Managing Director

8/10 – Goed

Mario

Reisde met partner
Positief: Netheid, personeel en service
Room lacking amenities. Coffee
1 nacht verbleven in april 2024
Reactie van Managing Director op 1 mei 2024
Dear Mario, Thank you for choosing The DeSoto Savannah and sharing your experience. We are pleased that you enjoyed your stay overall; however, we regret any inconvenience you experienced due to the lack of amenities in your room. We have shared your comments with the appropriate individuals as we strive to improve our guest experience. We hope to have the chance to welcome you back so we can provide you with the flawless experience you deserve.Warm regards, Managing Director

8/10 – Goed

Mary

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The public areas of this hotel are high end, top notch. The staff is amazing. Warm, welcoming and professional. Housekeeping was attentive. The room was a little less than we expected. Small, basic, bland. Not at the level we expected based on the public area. The bed was quite comfortable, however. Location is great.
3 nachten verbleven in april 2024
Reactie van Managing Director op 1 mei 2024
Dear Mary, Thank you for choosing The DeSoto Savannah and sharing your experience. We are glad our location was convenient for everything you wanted to do on this visit and that our devoted associates took great care of you. We will certainly share your praises with them. While we are also happy to know you loved our comfortable beds, we regret your disappointment with the size of your room. As a historic building, we do have certain limitations. We are grateful for all of your feedback and hope you will return for the flawless stay you deserve.Warm regards, Managing Director

10/10 – Uitstekend

Scott

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
3 nachten verbleven in april 2024
Reactie van Managing Director op 1 mei 2024
Dear Scott, Thank you for rating your stay at The DeSoto Savannah. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon.Warm regards, Managing Director

10/10 – Uitstekend

Alexandra

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We had an excellent stay at The Desoto. Beautiful property in a great location.
3 nachten verbleven in april 2024
Reactie van Managing Director op 30 apr 2024
Dear Alexandra, It was a pleasure to read your fantastic review of The DeSoto Savannah. We enjoyed reading your comments about our property and convenient location. It was our pleasure having you as our guest, and we hope you will choose to stay with us again the next time your travels bring you to our area.Warm regards, Managing Director

10/10 – Uitstekend

Colleen

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Very nice hotel. Beautiful inside, pool felt like a resort and the rooms were spacious and clean. Bonus- walkable everywhere. Can’t wait to return!
1 nacht verbleven in april 2024
Reactie van Managing Director op 30 apr 2024
Dear Colleen, Thank you for your glowing review! We are thrilled to learn that you had such a pleasant stay with us. It's wonderful to hear that you found our property amazing, with spacious and clean rooms, and that you enjoyed our resort-like pool. We are also pleased that our convenient location allowed you to explore the area easily. We eagerly await your return for another enjoyable stay.Warm regards, Managing Director

2/10 – Ontzettend slecht

Brandi

Reisde met familie
Positief: Voorzieningen
Negatief: Netheid
I recently stayed at the DeSoto Savannah, and unfortunately, my experience fell far short of expectations. Upon arrival, both rooms on my reservation weren't ready, despite being past the check-in time. To add to the frustration, I was charged double for rooms I had already paid for. While the lobby and bar area exuded charm and elegance, the ambiance drastically declined once on the room floors. Poor lighting made navigation challenging, and the rooms themselves were severely outdated and unclean, a far cry from the enticing images advertised online. The lack of cleanliness was appalling; the floors were grimy, the toilet bore unsightly skid marks, and the discovery of a bug wrapped in a supposedly clean washcloth was deeply unsettling. Upon bringing these concerns to the attention of the front desk, their response was merely an apology and a replacement of towels, which hardly addressed the issue. Moreover, the housekeeping service during our stay was subpar, barely meeting the minimum standards of cleanliness expected in a hotel of this caliber. Overall, my stay merits a disappointing 4/10 rating. The promising facade of the lobby and bar failed to mask the glaring shortcomings of the rooms and service, leading to a profoundly unsatisfactory experience.
2 nachten verbleven in april 2024
Reactie van The DeSoto op 28 apr 2024
Good Day Ms. Riggins,Thank you for bringing your concerns to our attention. We value your feedback and are addressing the concerns with our House Keeping team. As far as payment of your 2 rooms is concerned, you were not charged double. The way the reservation was made the hotel is supposed to collect the funds for your rooms and taxes. Expedia did not take payment at the time of the reservation. Warm regards

10/10 – Uitstekend

carolyn

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van GENERAL MANAGER op 29 apr 2024
Dear Carolyn, Thank you for the perfect rating. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure hosting you at The DeSoto Savannah; we look forward to seeing you again soon. Warm regards, Managing Director

6/10 – Redelijk

Karin

Positief: Netheid, personeel en service
2 nachten verbleven in april 2024
Reactie van GENERAL MANAGER op 29 apr 2024
Dear Karin, Thank you for rating your visit with us. We are disappointed if you had any issues which kept you from thoroughly enjoying your stay. We would welcome another opportunity to show you our outstanding hospitality. We appreciate the feedback and hope to see you the next time you visit the area.Warm regards, Managing Director

6/10 – Redelijk

Jami

Reisde met familie
Positief: Personeel en service, voorzieningen
We had a great stay. But the room could of been a little cleaner.
2 nachten verbleven in april 2024
Reactie van Managing Director op 28 apr 2024
Dear Jami, Thank you for taking the time to review your stay with us. While we are glad your overall experience our pleasant, we regret not meeting your expectations. We apologize that our housekeeping staff overlooked some areas in your room. This does not meet our standards; therefore, we are very disappointed that this was your experience. We are committed to making sure this does not happen again, and we are grateful for your patience during your time with us. Thank you once more, and we hope to see you again.Warm regards, Managing Director

10/10 – Uitstekend

Kelly

The staff are friendly and knowledgeable the first floor is gorgeous and welcoming. The bar and restaurants were lovely. The hallways to rooms are poorly lit. Would stay here again and recommend.
1 nacht verbleven in april 2024
Reactie van Managing Director op 28 apr 2024
Dear Kelly, Thank you for taking the time to review your stay at The Desoto Savannah. We are pleased to know that your experience was perfect in every way possible and that you loved our beautiful property. We are also glad that you enjoyed the excellent service provided by our devoted staff as well as had a memorable time at our restaurant and bar. Thank you again for recommending us to our future guests, and we look forward to welcoming you again soon.Warm regards, Managing Director

10/10 – Uitstekend

Miranda

Reisde met familie, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Beautiful location. Great hotel
1 nacht verbleven in april 2024
Reactie van Managing Director op 28 apr 2024
Dear Miranda, Thank you for choosing The Desoto Savannah and for highlighting our location. We are pleased to know that we exceeded all of your expectations and that you loved our beautiful property. Whether it's taking in the skyline from your balcony, visiting our one-of-a-kind art gallery, or joining a Sip & Stroll, we love knowing we can immerse our guests in the heart and soul of Savannah. It was our pleasure accommodating you, and we look forward to welcoming you again soon.Warm regards, Managing Director

10/10 – Uitstekend

Vanessa

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Scenic and quiet hotel with friendly staff.
1 nacht verbleven in april 2024
Reactie van Managing Director op 28 apr 2024
Dear Vanessa, Thank you for being our guest at The Desoto Savannah and for your generous comments. It is wonderful to read that we exceeded your expectations and that you particularly enjoyed our fantastic views of Savannah. We are also glad that you loved our beautiful property and the excellent service provided by our associates. Thank you again, and we look forward to welcoming you back soon.Warm regards, Managing Director

10/10 – Uitstekend

Erin

Positief: Staat van de accommodatie en faciliteiten
Great staff
1 nacht verbleven in april 2024
Reactie van Managing Director op 26 apr 2024
Dear Erin, Thank you for being our guest at The DeSoto Savannah and for sharing your experience. We are delighted to know you enjoyed your stay with us and that you were especially pleased with our courteous associates. It was a pleasure to host you, and we look forward to your return visit. Warm regards, Managing Director

10/10 – Uitstekend

Donna J

Reisde met een groep
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Our room was spotless, breakfast was wonderful, and they were kind enough to allow us to take wine up to our room. If I visit Savannah again, I will make a reservation!
1 nacht verbleven in april 2024
Reactie van GENERAL MANAGER op 25 apr 2024
Dear Donna, Thank you for choosing The DeSoto Savannah. We are dedicated to providing a comfortable and pleasing atmosphere for all of our guests, and we love that you had a rejuvenating stay. We are glad you loved our well-appointed accommodations and started your day on the right note with our delicious breakfast. It was our pleasure serving you, and we are excited to provide you with another exceptional experience whenever you return to Savannah.Warm regards, Managing Director

10/10 – Uitstekend

Charles R

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Friendly staff and nice rooms. Good coffee too!
1 nacht verbleven in april 2024
Reactie van GENERAL MANAGER op 25 apr 2024
Dear Charles, Thank you for your recent stay at The DeSoto Savannah. It is a pleasure to know we exceeded all of your expectations with our well-appointed accommodations and thoughtful hospitality. We enjoyed having you as our guest, and we look forward to seeing you again whenever your travels bring you this way.Warm regards, Managing Director

2/10 – Ontzettend slecht

Neil

Reisde met partner
Negatief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Property misrepresented itself. It does not have laundry, its pool bar is not operating.
2 nachten verbleven in april 2024
Reactie van GENERAL MANAGER op 25 apr 2024
Dear Neil, Thank you for being our guest and for sharing your feedback. We sincerely apologize for disappointing you and for any inconvenience you had with our property amenities. We would like to share that we do have an outsourced laundry service and the pool bar will not open until Memorial Day weekend. We understand your frustration and are grateful for your patience. It was our pleasure hosting you, and we hope to do so again on your next visit to our area. Warm regards, Managing Director

6/10 – Redelijk

Lisa

Reisde met familie
Negatief: Staat van de accommodatie en faciliteiten
The hotel is outdated and the rooms need renovating!
3 nachten verbleven in april 2024
Reactie van GENERAL MANAGER op 25 apr 2024
Dear Lisa, Thank you for sharing about your experience at our hotel. We sincerely apologize you felt our hotel needed updating. We are grateful for the feedback, and we will share these notes with the appropriate individuals for future modernization of our hotel. We hope to have the chance to welcome you back so we can provide you with the flawless experience you deserve.Warm regards, Managing Director

6/10 – Redelijk

Lisa

3 nachten verbleven in april 2024
Reactie van Managing Director op 13 mei 2024
Dear Lisa, Thank you for rating your stay at our hotel. We aim to make each guest feel at home; therefore, we are disappointed if we did not meet all of your expectations. We hope you will accept our apologies for any concerns you may have encountered. We hope you will give us another chance to welcome you back so you can experience our hotel the way you should have on this visit.Warm regards, Managing Director

10/10 – Uitstekend

Kathy

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Great location!
1 nacht verbleven in april 2024
Reactie van Managing Director op 24 apr 2024
Dear Kathy, Thank you for visiting us at The DeSoto Savannah and for your review. We are glad you enjoyed our convenience to all that Savannah has to offer. It was a pleasure hosting you, and we look forward to you will stay with us again soon. Warm regards, Managing Director

8/10 – Goed

Pamela

Lovely old building with “singing pipes”.
3 nachten verbleven in april 2024
Reactie van Managing Director op 27 apr 2024
Dear Pamela, It is wonderful to read that we exceeded your expectations and that you were especially happy with our beautiful property. It was a pleasure hosting your visit, and we look forward to seeing you again soon. Thank you for choosing The DeSoto Savannah!Warm regards, Managing Director

6/10 – Redelijk

liliana

Reisde met partner
Positief: Personeel en service, staat van de accommodatie en faciliteiten
Rooms were a bit worn
1 nacht verbleven in april 2024
Reactie van Managing Director op 23 apr 2024
Dear Liliana, Thank you for being our guest. We are pleased if you enjoyed your stay overall; however, we do regret you felt our accommodations needed updating. We are grateful for the feedback, and we will share these notes with the appropriate individuals for future modernization of our hotel. It would be our pleasure to welcome you back soon. Warm regards, Managing Director

4/10 – Matig

Erica

Reisde met een groep
Positief: Staat van de accommodatie en faciliteiten
Negatief: Personeel en service
A group of three of us girls stayed for 3 nights for our 40th Birthday celebration. Upon arrival, the key card reader on our door didn't work. We were locked out for 2 hours while a 24 hour repair man tried to replace the battery. They weren't able to repair the battery, and we were forced to move rooms at 9:30 at night, and downgrade to a room without a balcony since there were no more vacancies with a balcony. We received no apologies for the inconvenience whatsoever, until we complained about it to another member of the front desk staff at checkout. I was told there was nothing they could do about a refund unless I sent an email to hotel management about our troubles and for the downgrade of our room. They are currently working with Expedia to try and help us get a refund. This hotel is rich in history and very beautiful, and we were sad to receive such poor customer service.
3 nachten verbleven in april 2024
Reactie van Managing Director op 22 apr 2024
Dear Erica, Thank you for your feedback. We sincerely apologize for the inconvenience caused due to the concerns you had with the key card. It is disappointing to hear that despite our efforts to have this fixed, the issue persisted, and we understand how uncomfortable that must have been. We take this matter seriously and will look into this further to prevent similar situations in the future. Furthermore, we are also sorry for the frustration you had with the assigned accommodation. Since this matter has already into consideration, we appreciate your patience in the meantime.Warm regards, Managing Director

6/10 – Redelijk

Heart

Reisde met partner
Positief: Netheid, staat van de accommodatie en faciliteiten
Very clean, safe and comfortable. Valet staff were super friendly and helpful. Check in was seamless and front desk staff courteous and informative. No in room dining available and housekeeping aggressively began knocking on ourbdoor repeatedly starting at 930 on check out day. . They seemed put out that we were still gathering pur things with over an hour before checkout. Loved the corner room with a balcony.
1 nacht verbleven in april 2024
Reactie van Managing Director op 21 apr 2024
Dear Valued Guest, Thank you for taking the time to evaluate our hotel. We are glad you liked our well-kept and comfortable accommodations and that you enjoyed spending your time on our balcony. While we also appreciate you letting us know about the friendly service you received from the mentioned departments, we truly regret any negative instances you had with our housekeeping associates. Your concerns have been shared with the proper individuals, and we are grateful for the feedback. We are also sorry that our lack of room service was a source of frustration during your visit. Our front desk is always available to assist you and make the most of your stay; in the future, please do not hesitate to ask. Thank you again, and we hope you will choose us the next time you visit the area.Warm regards, Managing Director

6/10 – Redelijk

michelle

Reisde met partner
Positief: Netheid
I picked this hotel because of the location and from the reviews/pictures it looked like everything we wanted. The pool bar/restaurant wasn’t open the entire time we were there, the gym was small and didn’t have anything to clean the machines with, the desk staff at night told me there was an option for late checkout then in the morning the staff member told me rudely I needed to pay him for an extra 2 hours! The hotel bar was barely open In the daytime, us and a few other guests had to go next door to a restaurant to get to go drinks to have around the pool. The location was great for walking everywhere.
4 nachten verbleven in april 2024
Reactie van Managing Director op 20 apr 2024
Dear Michelle, Thank you for taking the time to evaluate our hotel. We are glad our location was convenient for everything you wanted to do on this visit. However, we deeply regret the inconvenience you had due to the limited hours of operation of our hotel bar and that the gym facilities did not meet your expectations. Your feedback regarding the cleanliness of the machines and the availability of cleaning supplies is duly noted. We are also deeply sorry for the miscommunication regarding late checkout and for the level of service you received from one of our associates. We take our guest comments seriously, as they will help us enhance the experience for future guests. Thank you for bringing these matters to our attention, and we hope you will stay with us for another time so we can provide you with a much more satisfying experience.Warm regards, Managing Director

10/10 – Uitstekend

Lisa

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Frequently visit the area and only stay at the DeSoto. Never disappoints.
3 nachten verbleven in februari 2024
Reactie van Managing Director op 18 apr 2024
Dear Lisa, We are so glad to read your return visit to The DeSoto Savannah was fantastic. Nothing pleases us more than to know we have provided everything necessary for you to have a wonderful stay. Thank you for your continued patronage over the years, and we sincerely appreciate your loyalty.Warm regards, Managing Director

4/10 – Matig

Virginia Nicole

Reisde met huisdieren, Reisde met familie
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
The property is located in a good area where you find yourself close to parks and a 15-20 minute walk to the river. The hotel is DIRTY. My hotel room and hair in it and the bathroom’s floor was filled with what seemed to be baby powder. Also, the hotel’s restrooms are in terrible shape; they were dirty and missing soap. Out of the 7 stalls, I could not find a clean working one. I had to go to a restaurant across the street. I would NOT returns to this hotel or, advise anyone else to stay here.
1 nacht verbleven in april 2024
Reactie van Managing Director op 19 apr 2024
Dear Ms. Nicole, Thank you for your constructive feedback. We sincerely apologize for your concerns regarding your accommodations and the cleanliness issues you encountered. We strive to provide our guests with fresh and spotless stay but regret that this was not your experience. We will address your remarks with our housekeeping team to ensure this does not reoccur going forward. On a positive note, we appreciate your kind comments regarding our location. Thank you again for your patience; we hope you will change your mind and give us another opportunity to welcome you back in the future for the exceptional visit you deserve.Warm regards, Managing Director

6/10 – Redelijk

Lana

Reisde met familie
Positief: Staat van de accommodatie en faciliteiten
Negatief: Personeel en service
The hotel's location is quite convenient, as it takes only 15 minutes to walk to the river. The neighborhood is charming and there are some nice coffee shops and good restaurants around. However, the hotel doesn't quite meet the expectations of Southern hospitality. The front desk staff are not very friendly or accommodating and the rooms are quite old. The shower is also quite noisy and late check-out is not an option. Additionally, parking is quite expensive. It might be better to stay at a different hotel in the same neighborhood.
1 nacht verbleven in april 2024
Reactie van Managing Director op 19 apr 2024
Dear Lana, Thank you for your candid feedback. We regret your disappointment regarding our parking charges and sincerely apologize for some unpleasant interactions you had with our front desk staff. We strive to provide exceptional hospitality to our guests but regret that this was not your experience. We will review your concerns with the appropriate individuals to ensure it is not repeated going forward. Furthermore, we are sorry for not meeting your expectations with our accommodations. Your honest comments will be shared with our associates, and we will use them for future improvements. On a positive note, we are glad you were pleased with our location. Thank you again; we hope to welcome you back in the future.Warm regards, Managing Director

10/10 – Uitstekend

David

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great location. Staff was very helpful and accommodating. No complaints.
1 nacht verbleven in april 2024
Reactie van Managing Director op 17 apr 2024
Dear David, Thank you for staying with us at The DeSoto Savannah and for your kind review. We are glad you enjoyed our exceptional hospitality and convenience to all that Savannah has to offer! Thank you once more for taking the time to share your feedback. We look forward to welcoming you back soon. Warm regards, Managing Director

10/10 – Uitstekend

Garrett

Reisde met een groep, Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Complaisant valet attendees, receptionists, and housekeepers; every staff interaction felt warm hearted and good-natured. The front desk was distinctly attentive and noticed we were in a hurry to a wedding since we were checking in with tuxedos in hand as others were heading to the event fully dressed. They made the process swift as possible and we were able to arrive to the ceremony on time! The Desoto is my new home for when I visit Savannah, GA.
1 nacht verbleven in april 2024
Reactie van Managing Director op 17 apr 2024
Dear Garrett, Thank you for your generous compliments; we appreciate you taking the time to share your feedback with other travelers. We are grateful to provide you with a memorable experience here at The DeSoto Savannah. Thank you for mentioning how much you enjoyed our associates and their attention to detail. We will definitely share your compliments with them. It was our pleasure hosting you, and we love knowing that we will be your hotel of choice every time you are in the area.Warm regards, Managing Director

10/10 – Uitstekend

Kathryn

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We love staying at The Desoto and have done so several times when traveling from our home in Florida. I always recommend it to friends and family planning to visit Savannah.
2 nachten verbleven in april 2024
Reactie van Managing Director op 16 apr 2024
Dear Kathryn, Thank you for returning to The DeSoto Savannah. There is no better compliment than a guest who keeps coming back time after time. We are so glad you continue to enjoy staying with us. It is always a pleasure to have you as our guest, and we look forward to your next visit. Thank you again for recommending us.Warm regards, Managing Director

10/10 – Uitstekend

Daniel, Fountain HIlls

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
This property was within walking distance to most of the must see areas.
3 nachten verbleven in maart 2024
Reactie van Managing Director op 15 apr 2024
Dear Daniel, Thank you for staying with us at The DeSoto Savannah and for your kind review. We are glad you enjoyed our convenience to all that Savannah has to offer! We hope you will consider us again the next time you are in our beautiful city.Warm regards, Managing Director

10/10 – Uitstekend

Pamela

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Really enjoyed breakfast in the dining room. Wish they had a gift shop.
2 nachten verbleven in april 2024
Reactie van Managing Director op 13 apr 2024
Dear Pamela, We're delighted to hear that you enjoyed your breakfast experience! It's always our goal to provide a satisfying culinary experience for our guests. Thank you for choosing to stay with us, and we hope to welcome you back to The DeSoto Savannah soon for another enjoyable stay.Warm regards, Managing Director