Dear Thomas, We sincerely apologize for the inconvenience you experienced during your recent stay. Your feedback regarding the condition of the room, elevator functionality, and towel provision is deeply concerning. However, towels and linens may be exchanged at the front desk anytime, and they are complementary. Additionally, we apologize for any inconvenience caused by smoking near the entrance. Please know that we take your comments seriously and will address each issue as soon as possible to ensure a more pleasant experience for our guests in the future. We understand the importance of a comfortable and well-maintained environment, and we regret falling short of your expectations. We hope to exceed your expectations on a future visit.Sincerely,Hotel Management

Dear Kacey, We sincerely apologize for the inconveniences you experienced during your stay. Your feedback regarding the broken elevator, inadequate pillow supply, absence of creamer, and unpleasant odor in the room is deeply concerning. Please rest assured that we take such matters seriously and are actively working to address them. We strive to provide a comfortable and enjoyable stay for all our guests, and we regret that we fell short of your expectations on this occasion. Your comments will be shared with our team to ensure that necessary improvements are made. Thank you for bringing these issues to our attention, and we hope to have the opportunity to welcome you back for a much-improved experience in the future.Sincerely,Hotel Management

Dear Tony, Thank You for choosing us. We apologize for the unacceptable experience you had during your stay. Your feedback is deeply concerning, and we are addressing these issues with our team immediately. Maintaining cleanliness and comfort for our guests is our priority, and we regret that we fell short of your expectations. We understand your frustration with the power outage and are exploring ways to prevent such inconveniences in the future. Your comments are valuable, and we hope to have the opportunity to restore your faith in our hotel.Sincerely, Hotel Management

Dear Mike, Thank you for taking the time to post your review. We truly value our guests' comments and opinions. Sorry, we didn't meet your expectations. We regret the noise disturbance caused by other guests. Our front desk team can handle these problems when you inform them about and improve your time with us. Please provide us another chance to serve you with our usual service. Thank you again, and we wish you all the best.Sincerely,Hotel Management

Dear Su, Thank you for choosing us and for sharing your comments. It is nice that you were impressed with our team's attitude. However, we regret the experience you had to suffer on this visit. The events detracted from a relaxing and seamless visit are very understandable. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. Please allow us another occasion to host you and give you the flawless stay you deserve! Sincerely,Hotel Management

Dear Amy, Thank you for the review and for making us part of your travel plan. We are glad your stay was pleasant with the staff, and we met your expectations for a comfortable room in a location best for your needs. It makes us happy when we get praise for the work done, and we would be glad to share them with our team for encouragement. Thank you for choosing us. We hope to welcome you back soon here.Sincerely,Hotel Management

Dear Richard, Thank you for choosing us and for sharing your comments. The events detracted from a relaxing and seamless visit are very understandable. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. Please give us another occasion to host and give you the flawless stay you deserve! Sincerely,Hotel Management

Dear John, Thank you for sharing your experience with us. We appreciate your acknowledgment of our friendly staff and their efforts to assist. However, we apologize for the inconvenience caused by the room lock, missing kitchen furnishings, and the condition of the walkways. Your feedback is valuable, and we will address these issues promptly. We are committed to improving our services and hope to provide you with a more seamless and enjoyable stay in the future.Sincerely,Hotel Management

Dear Chrystal, Thank you for reviewing our hotel. We appreciate you pointing out specific items you loved and areas where we can improve. Your words of appreciation for our associate Patty are wonderful to know. However, we are evaluating the instances you mentioned, as we are committed to offering better service for our guests. Our team is working to ensure the issues mentioned are improved on a priority basis. Considering the positive aspects, please stay with us again so we can provide you with a more satisfying experience. We wish your daughter a speedy recovery.Sincerely,Hotel Management

Dear Carolene, Thank you for choosing Extended Stay America for your stay! We're delighted to hear you enjoyed the quiet environment. Your comfort is our priority, and we hope to welcome you back for another peaceful experience.Sincerely,Hotel Management

Dear Dominic, We appreciate your feedback and sincerely apologize for any discomfort you experienced. Our commitment is to provide a secure and comfortable environment. We take your concerns seriously and will address the cleanliness and guest behavior issues. Your feedback is valuable, and we hope you consider staying with us again, allowing us the opportunity to offer a significantly improved experience in the future. Thank you for bringing these matters to our attention.Sincerely,Hotel Management

Dear Apostolos Paul, We appreciate your feedback and regret any inconvenience during your stay. Our sincere apologies for not meeting your request for adjacent rooms. We will promptly address the concerns raised regarding noise, cleanliness, and the non-smoking area to ensure improvements. Your understanding is valued, and we hope you consider staying with us again, providing an opportunity to offer a more satisfying experience in the future. Thank you for sharing your concerns.Sincerely,Hotel Management

Dear Wanda, We are sorry to hear about your negative experience. Your observations are concerning, and we take this feedback seriously. Ensuring a safe and clean environment for our guests is a top priority, and your comments will be urgently addressed. We sincerely apologize for the discomfort caused, and we appreciate your patience and understanding. If you have further details or concerns, please contact us directly so we can investigate and address the issues appropriately. Sincerely,Hotel Management

Dear Charity, We appreciate your positive comments about our front desk staff, and we're sorry to learn about the challenges you faced with other guests during your stay. It's disheartening when disturbances impact the overall experience, but we're glad our team promptly addressed the situation for you. Your comfort and satisfaction are important to us, and we will continue to work towards creating a peaceful environment for all guests. We value your feedback and hope to have the opportunity to provide you with a more enjoyable stay in the future.Sincerely,Hotel Management

Dear Guest, Thank you for your feedback. We appreciate you pointing out particular items you loved and where we can improve. We are committed to offering the best experience for our guests, and we will use your comments for future improvements. Thank you for choosing us and taking the time to leave your review. We look forward to the opportunity to welcome you back soon.Sincerely,Hotel Management

Dear Sally, We appreciate your feedback and are glad that our hotel meets your basic needs at a reasonable price. We apologize for any inconvenience caused by the lingering smell of cigarette smoke and the limited breakfast options. We will address these concerns with the team to ensure a more comfortable and pleasant experience for our guests. Thank you for considering us for your future stays, and we look forward to the opportunity to provide an improved experience. Safe travels!Sincerely,Hotel Management

Dear Jerri, We're truly honored to be your parent's home away from home, and we're glad to have you as a guest at Extended Stay America. We appreciate your positive comments about our thoughtful facilities and devoted staff. Your comfort is a top priority for us, and we're delighted to know you're satisfied with the clean room and amenities. We look forward to sharing your upcoming holidays and more memorable moments. Thanks again for the outstanding remarks.Sincerely,Hotel Management

Dear Joseph, Thank you for staying with us. We hope your overall stay was enjoyable; however, we regret that you did not leave completely satisfied. We are grateful for your feedback, as this helps us improve going forward. It was a pleasure having you as our guest, and we hope you will choose to stay with us again the next time you are in the area.Sincerely,Hotel Management

Dear Lindsay, We sincerely apologize for the subpar experience during your stay. It's disheartening to learn about the noise disturbances and cleanliness issues you encountered. This is certainly not the standard we strive for, and we appreciate your feedback as it helps us promptly address and rectify these matters. Our team is committed to ensuring a clean and comfortable environment for our guests, and we will take immediate steps to address the concerns you raised. We would like to regain your trust and hope you will give us that opportunity in the future. Sincerely,Hotel Management

Dear Ann Marie, Thank you for selecting us. We regret we did not meet all your expectations and hope you will accept our apologies for the inconvenience you encountered. We have taken note of your observations regarding the need to update, and we are currently having the same conversation with our Brand leaders. In the meantime, our housekeeping and engineering staff are committed to keeping our facilities clean and up-to-date throughout our hotel. Please allow us another chance to host your visit and provide a memorable trip. Sincerely,Hotel Management

Dear Stephanie, We appreciate your feedback on your recent stay. We understand that you encountered some maintenance issues during your visit. Our team is dedicated to addressing such concerns promptly. We apologize for any inconvenience you experienced. Your comments will help us enhance our service and maintenance. We hope you might consider staying with us again, giving us another opportunity to provide you with a more enjoyable experience.SincerelyHotel Management

Dear Guest, Thank you for being our guest. We sincerely apologize for these issues that impacted your stay. We never mean to disappoint our guests in any way, and we appreciate you bringing these concerns to our attention. Our top priority is to take care of our guests, so please be assured that we will follow up regarding these matters and take appropriate action to ensure a more wonderful experience for every guest entering our doors. In the future, please know our front desk is staffed around the clock and is always happy to address anything that will make your stay more comfortable. We hope you will return so that we can provide you with a better experience.Sincerely,Hotel Management

Dear TOM, Thank you for your valuable feedback on your stay at our hotel. We are very sorry for the delay in getting your accommodations ready and the noise disturbances you experienced from outside work. This concern should not have gone unaddressed. Also, we appreciate you for bringing the room key issue you experienced to our attention. We understand the importance of a reliable key card system. Your feedback is instrumental in helping us enhance our services, and we hope you'll give us another opportunity to exceed your expectations. Thank you for your review, and we hope you will visit again soon.Sincerely,Hotel Management

Dear Candice, It was a great pleasure having you as our guest at Extended Stay America, and thank you for sharing your delightful review with other travelers. Our team strives to deliver a homelike stay with seamless hospitality and accommodations, and we appreciate you highlighting the impeccable service provided by our associate, Cathy. We will certainly enjoy sharing your compliments with our entire team. On behalf of everyone here, we invite you to stay with us again!Sincerely,Hotel Management

Dear Traci, We apologize for your disappointment during your stay. Your feedback is important, and we regret that we did not meet your expectations. We take our smoke-free policy seriously and are actively addressing any odor concerns. Additionally, we're continuously working to improve our guest experience and amenities. Your insights are valuable as we strive to enhance our offerings. We hope you'll consider giving us another chance to provide a more satisfactory stay in the future. Your satisfaction is our priority, and we appreciate your feedback as it helps us to make the necessary improvements.Sincerely,Hotel Management

Dear Susan, Thank you for choosing us and sharing your feedback. We are sorry to hear your room was not prepared at the time of your arrival. We also sincerely apologize for the maintenance issues in the suite you have been moved to. We must follow the processes to ensure each guest suite is well maintained. Additionally, we are responsible for placing a suite in an out-of-order status when it does not meet our standards. Our guests deserve a clean, well-maintained, and comfortable suite while staying with us. Therefore, we hope you will accept our apologies that this was not your experience. We would love another opportunity to show you the great visit we are known for, which you deserve. Take care, and thank you for this valuable feedback.Sincerely,Hotel Management