2 bars/lounges

Beoordelingen van Hotel Sorrento

4 out of 5
Hotel Sorrento
900 Madison St, Seattle, WA

Beoordelingen

9,0

Fantastisch

Gastenscore: 10 - Uitstekend. 645 van 1000 beoordelingen" "
Gastenscore: 8 - Goed. 226 van 1000 beoordelingen" "
Gastenscore: 6 - Redelijk. 73 van 1000 beoordelingen" "
Gastenscore: 4 - Matig. 34 van 1000 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 22 van 1000 beoordelingen" "

9,2/10

Netheid

9,4/10

Personeel en service

8,6/10

Voorzieningen

8,6/10

Staat van de accommodatie en faciliteiten

8,6/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

Gordon

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The staff were great
3 nachten verbleven in mei 2024

10/10 – Uitstekend

James Alexander

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in mei 2024

10/10 – Uitstekend

KATSURO

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
7 nachten verbleven in mei 2024
Reactie van John op 13 mei 2024
Thank you, KATSURO for staying with us at Hotel Sorrento and posting your satisfaction on Expedia.We appreciate your business and sharing your comments. Please call on me when you are back in Seattle. Our entire team would like to join me in welcoming you back to Hotel Sorrento.

10/10 – Uitstekend

Charlene

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Needed to stay near Virginia Mason. Wonderfully convenient!
2 nachten verbleven in mei 2024
Reactie van John op 9 mei 2024
Thank you, Charlene, for choosing to stay with us at Hotel Sorrento. Our entire team appreciates your kind recognition and business. We hope to see you again soon and often.

10/10 – Uitstekend

ray

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Courteous and helpful staff
3 nachten verbleven in mei 2024
Reactie van John op 8 mei 2024
Thank you Ray for choosing to stay with us at Hotel Sorrento. We appreciate your recognition of our courteous and helpful staff. Thank you. We look forward to welcoming you back again soon and often. Thank you Ray. Please call on me when we can be of assistance. John

10/10 – Uitstekend

Robert

Old hotel with charm restored well. Good food.
3 nachten verbleven in mei 2024
Reactie van Guest Reception Supervisor op 7 mei 2024
Hi Robert! We so appreciate your kind words! Thank you for joining us!

10/10 – Uitstekend

Juan

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Staff were very friendly and accommodating. There was some renovation being done to the exterior that hindered our view but the interior charm made up for that. It was a pleasant stay and we would stay again whenever we return to Seattle.
2 nachten verbleven in april 2024
Reactie van John op 2 mei 2024
Dear Juan, Thank you for choosing to stay with us at Hotel Sorrento. We value your repeat loyalty. I apologize for the view impairment and appreciate your kind understanding. Our entire team thanks you for recognizing our renovation efforts and our interior charm. Please call on me when we can be of service. We hope to welcome you back again soon and often. Thank youJohn General Manager

8/10 – Goed

Lizabeth, Seattle

Reisde met partner
Positief: Netheid, personeel en service
The sorrento is dated and needs upgrading but it is a lovely classic hotel. It was ckean and comfortable and metall our needs.
2 nachten verbleven in april 2024
Reactie van John op 2 mei 2024
Dear Lizabeth, Thank you for choosing to stay with us at Hotel Sorrento. Our entire team joins me in thanking you for recognizing our 115 year old historic hotel as a lovely classic being clean and comfortable even if our constant care and love leaves it requiring additional upgrading. Please call on me when we can be of service. We hope to welcome you back again soon and often. Thank you. John General Manager

10/10 – Uitstekend

Jerry

Zakenreiziger, Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Beautiful historic hotel
1 nacht verbleven in april 2024
Reactie van John op 2 mei 2024
Dear Jerry, Thank you for choosing to stay with us at Hotel Sorrento. Our entire team joins me in thanking you for recognizing our 115 year old historic hotel as a beautiful historic hotel. Please call on me when we can be of service. We hope to welcome you back again soon and often. Thank you. John General Manager

10/10 – Uitstekend

Anthony

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Character and charm with a lot of history
3 nachten verbleven in april 2024
Reactie van John op 26 apr 2024
Anthony,Thank you so much for choosing to stay with us here at Hotel Sorrento. We appreciate your sharing your Character, charm with al lot of history comments on Expedia. We are pleased you enjoyed your visit. We look forward to you returning again soon and often. Please call on me when we can be of assistance. Best regards, John

10/10 – Uitstekend

Kyra

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We had the most amazing stay here. Wonderful staff and a beautiful room. We also had dinner and drinks at the Stella restaurant downstairs, everything was delicious. Could not have asked for better service. Will stay here again for sure.
1 nacht verbleven in april 2024
Reactie van Guest Reception Supervisor op 26 apr 2024
Hi Kyra,We are delighted to hear you enjoyed your stay! Thank you so much for your kind words!

10/10 – Uitstekend

Maria

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very nice place, people, and amenities
1 nacht verbleven in april 2024
Reactie van Guest Reception Supervisor op 15 apr 2024
Hi Maria,We so appreciate your kind words! Thank you for joining us!

8/10 – Goed

Scott

Zakenreiziger, Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Nice historic hotel. Convenient location for hospital visits
1 nacht verbleven in april 2024
Reactie van Guest Services Department op 11 apr 2024
Hi Scott,Thank you so much for taking the time to leave such kind words. We are happy to hear you enjoyed your stay with us.

8/10 – Goed

Christopher

Positief: Netheid
Negatief: Voorzieningen
The Hotel Sorrento has a lot of potential. The localtion is cool, in that you can easily (for the most part) walk to Capitol Hill or Downtown. I walked to the Mariners game from the hotel and it was a breeze. Unfortuantely, during my stay the elevator was broken and I was on the 6th floor. The communication from the staff regarding this was limited at best. So after long days of walking around Seattle, gettig to the hotel to walk up 6 flights of stairs was a bit of a drag. There are no robes or much else in terms of little soft touches. What the hotel is in desperate need of is some staff training and some sort of managerial oversight to address issues as they come up. There is a restuarant attached to the hotel, but in-room dining didn't seem realistic, and the hours especially on the weekend did not fit my schedule, but that being said, there are plenty of places in Seattle for all meals of the day, so I didn't sweat it. It did have the feeling that I was simply renting a bed for a couple of days. I received an earful from one of the bartenders at Stella, for reasons I can't fully explain, but involved another guest, for which she took it out on me in front of other guests, after I had just walked in to order a beer to take back to the lounge as no one working seemed interested in waiting on the table. I didn't make a big deal about any of the problems, as the elevator was a freak thing. But the staff could all use additional training and a new bartender.
7 nachten verbleven in maart 2024
Reactie van Guest Services Department op 8 apr 2024
Hi Christopher,We appreciate you taking the time to provide feedback on your stay. Our sincere apologies for the issues with the elevator and service in our restaurant.

10/10 – Uitstekend

Carmen

Reisde met partner
Positief: Netheid
Good
2 nachten verbleven in april 2024
Reactie van Dylan- Guest Experience Supervisor op 10 apr 2024
Thank you for staying with us, Carmen! We are glad to hear that you enjoyed your stay with us.

4/10 – Matig

Tina

Reisde met partner
Positief: Personeel en service, voorzieningen
Negatief: Staat van de accommodatie en faciliteiten
Wish our stay at Hotel Sorrento had been different, I've stayed at this property in the past and enjoyed it. Sadly, during this stay we were given a room that is in need of a renovation, the bathroom was without a window and was quite cramped. The room itself had very little lighting as is was located in the centre of the hotel and the room layout was a bit bizarre, quite large but outdated and laid out in a way that made the space feel awkward. The major issue we had was the 8:30 AM construction workers that arrived to utilze the construction shaft located directly outside our room window, they also proceeded (with what sounded like) sanding of floors directly above of room. The front desk was sympathetic and waived the $27 resort fee, they stated that it was a mistake and the construction was not scheduled. Thankfully, the noise only carried on for under an hour before someone at the hotel clued into the error. Not sure if we were provided a sub standard room given that we booked through Expedia vs. directly through the property. I'll spare some additional details as Hotel Sorrento typically is quite enjoyable and we may have just had an unusual experience, The beds were lovely, linens were crips, and we thouroughly enjoyed the lobby bar Stella, the fireside room is an absolute pleasure to enjoy and the front desk staff were friendly and accommodating otherwise.
1 nacht verbleven in maart 2024
Reactie van Guest Services Department op 8 apr 2024
Hi Tina,Thank you for taking the time to provide feedback on your stay and apologies for the delay in response. We do apologize for the intrusion of the construction workers. We very much appreciate the notes on the room quality. As a century old property, we are constantly seeking new ways to improve, and apply some TLC to our various spaces. We are glad to hear you were still able to enjoy other aspects of our grand hotel as you have in the past. Thank you again for your feedback!

8/10 – Goed

Edward

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024
Reactie van The staff op 22 apr 2024
Thanks for your note. See you next time!

10/10 – Uitstekend

Roger

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We love this place. This was our second stay here and we plan on making it an annual getaway
3 nachten verbleven in maart 2024
Reactie van Guest Reception Supervisor op 1 apr 2024
Hi Roger,We are delighted to hear you enjoyed your stay with us, and are looking forward to your return!

8/10 – Goed

Patti

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in maart 2024
Reactie van Guest Reception Supervisor op 1 apr 2024
Hi Patti,Thanks so much for your positive review!

10/10 – Uitstekend

Scott

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Loved the classic style of the Stella bar. Bedding& linens were soft and comfortable. Rain shower made for a relaxing start to the day.
1 nacht verbleven in maart 2024
Reactie van Guest Reception Supervisor op 1 apr 2024
Hi Scott,Thank you for joining us at the Sorrento! We are so happy to hear you enjoyed your stay!

10/10 – Uitstekend

Mark, Woodside

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
This is a beautiful, 115 year old property that is in a great location.
1 nacht verbleven in maart 2024
Reactie van Dylan- Guest Experience Supervisor op 26 mrt 2024
Mark, thank you so much for taking the time to leave a review on your recent stay with us! We are so glad you enjoyed our 115-year-old property.

10/10 – Uitstekend

Jason

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Amazing hotel and amazing staff. We spent the night here after a concert and will be coming back for sure. If you are into historic places and great customer service this is the place for you.
1 nacht verbleven in maart 2024
Reactie van Guest Reception Supervisor op 1 apr 2024
Hi Jason,We so appreciate your kind words, and are delighted to hear you enjoyed all the Sorrento had to offer!

10/10 – Uitstekend

KIMBERLY

Reisde met partner
Beautiful historic hotel. Excellent staff and onsite bar and restaurant.
1 nacht verbleven in maart 2024
Reactie van Guest Reception Supervisor op 24 mrt 2024
Hi Kimberly!We so appreciate your kind words! Thank you for your kind words!

10/10 – Uitstekend

Robin

2 nachten verbleven in maart 2024
Reactie van The staff op 20 mrt 2024
Thanks!

6/10 – Redelijk

Elliot, DANA POINT

Reisde met partner
Positief: Netheid, personeel en service
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
History, bar, service great. Rooms are more shabby than elegant. Furnishings bulky and worn. AC unit on whhels in bedroom. Gym old and sad. Hotel is overdue for reno.
3 nachten verbleven in maart 2024
Reactie van Guest Reception Supervisor op 17 mrt 2024
Hi Elliot,We appreciate your feedback! Your notes have been passed along to our ownership group, as they are in the process of considering a renovation project.

8/10 – Goed

David

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Staff were professional and very friendly.. We thoroughly enjoyed our visit..
1 nacht verbleven in maart 2024
Reactie van Guest Reception Supervisor op 17 mrt 2024
Hi David, We so appreciate your kind words, and are delighted to hear you enjoyed your stay with us!

8/10 – Goed

Helen

Zakenreiziger, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The staff absolutely wonderful. Helpful and efficient and friendly. Older building, beautifully appointed but street noise loud. Very clean, but pedestal sink with 4 girls..no counter space.
5 nachten verbleven in februari 2024
Reactie van Guest Reception Supervisor op 10 mrt 2024
Hi Helen,We so appreciate your kind words and feedback! Thank you for joining us at the Sorrento!

10/10 – Uitstekend

Marlene

2 nachten verbleven in februari 2024
Reactie van Guest Reception Supervisor op 24 mrt 2024
Hi Marlene,We appreciate your positive review!

10/10 – Uitstekend

Tony

Positief: Netheid
1 nacht verbleven in februari 2024
Reactie van Guest Reception Supervisor op 3 mrt 2024
Hi Tony,Thank you for taking the time to provide feedback about your stay!

6/10 – Redelijk

Michelle Ursula

Zakenreiziger
Positief: Personeel en service
Negatief: Staat van de accommodatie en faciliteiten
Friendly team. So so rooms..
2 nachten verbleven in februari 2024
Reactie van Guest Reception Supervisor op 3 mrt 2024
Hi Michelle,Thank you for taking the time to provide feedback about your stay!

10/10 – Uitstekend

Tania

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
This is classic old-school elegance - a little mismatched furniture doesn’t detract too much from the grace and charm of this century-old historic hotel. Staff were extremely accommodating! A highlight was Aperitivo Hour in the Fireside Lounge. A perfect place to stay while attending the Noir City film festival at the Egyptian Cinema.
7 nachten verbleven in februari 2024
Reactie van Guest Reception Supervisor op 25 feb 2024
Hi Tania,Thank you so much for taking the time to reflect on your stay! We are happy to hear you enjoyed all the Sorrento had to offer!

10/10 – Uitstekend

Roberta

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
My trip to Seattle came about because of a medical procedure at a nearby hospital. To my surprise Kieran at the front desk kindly upgraded me to a beautiful suite to have a restful night before the early morning procedure. He and the rest of the staff were so friendly, I’m looking forward to a trip back to enjoy the city and this charming hotel.
Reactie van Guest Reception Supervisor op 25 feb 2024
Hi Roberta,We are delighted to hear your stay proved to be a great escape! Your kind words mean the world to our staff. Thank you for taking the time to leave such a warm review. It is much appreciated!

10/10 – Uitstekend

Ioana

2 nachten verbleven in februari 2024
Reactie van Dylan- Guest Experience Supervisor op 20 feb 2024
Thank you for taking the time to rate your stay with us, Ioana!

10/10 – Uitstekend

Patricia

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Had a family emergency and needed to stay near the hospital. Excellent location, beautiful building and welcoming staff.
1 nacht verbleven in februari 2024
Reactie van Guest Reception Supervisor op 12 feb 2024
Hi Patricia,Thank you for taking the time to leave such kind words! We are so grateful our hotel could provide a comforting resource during your time of need.

10/10 – Uitstekend

Patrick, Toronto

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nice heritage property close to cap hill nightlife. Would be a good spot if you’re visiting from out of town for medical procedures as it’s close to many hospitals too.
1 nacht verbleven in februari 2024
Reactie van Dylan- Guest Experience Supervisor op 8 feb 2024
Patrick, thank you so much for reviewing your recent stay with us. We are pleased to hear that you found our location convenient and hope to welcome you back soon!

10/10 – Uitstekend

Elizabeth

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I cannot say enough good things about Hotel Sorrento. We recently stayed there two nights so that I could undergo treatments at Virginia Mason. On our first night there, I dropped a Diamond earring down the sink and we immediately notified the front desk. Although there was no maintenance staff on duty at the time, the front desk made sure a technician came to our room first thing the next morning to retrieve my lost jewel. The valet parking was convenient, friendly & efficient. Unfortunately, I still have many, many more appointments at VM, but knowing that such a lovely establishment is just steps away makes having to be away from home a little easier.
2 nachten verbleven in januari 2024
Reactie van Hotel Sorrento Front Office op 4 feb 2024
Hi Elizabeth,Thank you so much for your kind words! This feedback means the world to our team. We are so happy we could be there in your time of need.

10/10 – Uitstekend

Estelle

Zakenreiziger, Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
It was lovely,
1 nacht verbleven in januari 2024
Reactie van Hotel Sorrento Front Office op 4 feb 2024
Hi Estelle,We are delighted to hear you enjoyed all the Sorrento had to offer. Thank you for your kind sentiment!

2/10 – Ontzettend slecht

Wes

1 nacht verbleven in januari 2024
Reactie van Hotel Sorrento Front Office op 4 feb 2024
Hi Wes,Thank you so much for your feedback! Please let us know if there is anything we can improve upon in the future.

6/10 – Redelijk

Geverifieerde reiziger

Zakenreiziger
Positief: Netheid, personeel en service
Good not amazing
The hotels is lovely but old. The furniture is veering towards shabby, thin windows let in a lot of noise, the shower head in the bathroom was super low, and the heat was radiator rather than central and difficult to controls. They also had an electrical problem—the smoke alarms sounded incessantly for about 40 mins. But very good service, kind people, clean rooms. Good, not amazing.
1 nacht verbleven in januari 2024
Reactie van Guest Reception Team op 31 jan 2024
Hello,Thank you for taking the time to reflect on your stay with us! We apologize for the technical issues, and are happy our staff were able to attend to you. Your feedback is greatly appreciated. Thank you again!

8/10 – Goed

Richard

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
In general, we really liked this place. It's an excellent location- close to both downtown sights and the bar/restaurant neighborhood. The building has a lot of early 1900's charm. The bar is classic, and a great place to gather with friends at the end of your day. I found the staff helpful and friendly. A nice touch was coffee, fruit and muffins in the lobby each morning. I have just three minor complaints that dropped me from a 5 down to a 4 star: 1) The resort fee of $25 per night. This always bothers me-- like a hidden tax or a mandatory tip. I would always prefer the hotel be open and simply charge one full fee, instead of this add-on line. Plus, this wasn't a 'resort', so I don't know what we were paying for. I never saw a pool or other resort-type amenities. 2) there was no breakfast served until 10a. It wasn't an issue for our larger group-- we just walked to a cool café nearby. But, the hotel lost on a sizable breakfast bill for our group of 14 . 3) We had no success cooling our room down at night. The HVAC system seems quite old, and even opening the window at night didn't help. It's hard to get a good nights sleep when you can't control your room temp. The staff was so nice, I even feel a bit bad about these critiques. But, management needs to know there are solvable issues. Especially the hidden fee is annoying.
2 nachten verbleven in januari 2024
Reactie van Guest Reception Team op 31 jan 2024
Hi Richard, Thank you so much for taking the time to reflect on your stay with us! We really value this feedback and will certainly be passing it along to our ownership for review. Your kind words about our staff are also greatly appreciated. Thank you again!

10/10 – Uitstekend

Allison

Positief: Netheid, personeel en service
Hotel Sorrento is a grand dame of a hotel. The lobby, bars, restaurant, and lounge are absolutely beautiful! I wish they could upgrade the rooms and hallways, as they reminded me of apartments I'd rent in my youth. The room was exceptionally clean and comfortable, but old water damage is apparent. The staff is welcoming, and the food is super yummy! It's located amongst several hospitals (Pill Hill) so expect a lot of sirens. I'd definitely stay again.
2 nachten verbleven in januari 2024
Reactie van Dylan- Guest Experience Supervisor op 27 jan 2024
Allison,Thank you for taking the time to leave such a thoughtful review. We are thrilled that you enjoyed your stay with us! We are planning on sprucing up our rooms over the course of the year and hope to welcome you back in the future.

10/10 – Uitstekend

Richard

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in januari 2024
Reactie van Dylan- Guest Experience Supervisor op 24 jan 2024
Hello Richard,Thank you for taking the time to rate your recent stay with us! We hope to welcome you back soon

10/10 – Uitstekend

Darin

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
1 nacht verbleven in januari 2024
Reactie van The staff op 20 mrt 2024
Thanks for your review.

8/10 – Goed

Kathleen

2 nachten verbleven in januari 2024
Reactie van Dylan- Guest Experience Supervisor op 24 jan 2024
Kathleen,Thank you for staying with us! We appreciate your feedback

8/10 – Goed

Daniel

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
A Classic Hotel in Seattle.
The Hotel Sorrento is a classic landmark hotel. It enjoyed a heyday in the 1980s and 1990s. Today it is a somewhat dated but still warm and inviting. The room was a bit spartan by modern standards, but very clean and the beds were comfortable. The bathroom was small, with little counter space, but nicely appointed with big fluffy towels and luxury personal care amenities. All of the staff was friendly and helpful in a youthful semi-professional way. The only disappointment was that the cozy warmth of the hotel was distracted by the restaurant, Stella, which was, we suppose, trying to emulate an Italian courtyard, but was mostly cold and noisy. The food was good, however. The overnight valet parking charge of $60 seemed a bit steep, but the garage is off the street and secure. Overall, we liked the Sorrento and would return.
2 nachten verbleven in januari 2024
Reactie van Kieran Barber - Guest Reception Supervisor op 18 jan 2024
Hi Daniel,Thank you for taking the time to share your experience! We appreciate this feedback and are happy to hear you enjoyed your overall stay.

10/10 – Uitstekend

Leona

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in januari 2024
Reactie van Kieran Barber - Guest Reception Supervisor op 17 jan 2024
Hi Leona, We appreciate your positive review, and are delighted to hear you enjoyed your stay with us at the Sorrento!

10/10 – Uitstekend

Barbara

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Location was helpful to us needing to take my husband to Swedish.
1 nacht verbleven in januari 2024
Reactie van Kieran Barber - Guest Reception Supervisor op 14 jan 2024
Hi Barbara,We are so happy to hear the Hotel could serve as a convenient location for you and your husband. We try to be the easiest part of that process. Thank you for joining us at the Sorrento!

10/10 – Uitstekend

Ismael

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
1 nacht verbleven in januari 2024
Reactie van Kieran Barber - Guest Reception Supervisor op 14 jan 2024
Hi Ismael,We so appreciate the positive review, and are delighted to hear you enjoyed your stay at the Sorrento!

4/10 – Matig

Geverifieerde reiziger

Negatief: Staat van de accommodatie en faciliteiten, comfort kamer
Hotel needs a major update
I love a hotel with historic charm, but this one has outlived its charm without a major update. I reserved a "suite" and while it was large, every piece of furniture and the carpet looked worse for wear. I didn't feel comfortable taking my shoes off the carpet was so bad. The room had officially the worst view of any hotel I have ever stayed at. The "view" was of a brick wall, alley, and a direct sightline into the bathroom of a shady looking apartment. We kept the curtains closed during the entirety of our stay. The staff was all friendly and the lobby/bar are charming, but sadly that wasn't enough to make up for the incredibly shabby and drab room. Overnight parking is also $60.00 per night, for an area of Seattle that doesn't support that pricing. Hotels downtown have parking for $30.00. The hotel charges a $25.00 "resort fee," which was laughable. This is no resort. Sadly, I would not recommend Hotel Sorrento.
1 nacht verbleven in januari 2024
Reactie van Hotel Sorrento Front Office op 11 jan 2024
Greetings from Hotel Sorrento,Your feedback is greatly appreciated. We are planning a major restoration to our historic property in the coming year, and will look to address several of the issues included in your review. Thank you for taking the time to provide your thoughts.

10/10 – Uitstekend

Ellyn

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in januari 2024
Reactie van Kieran Barber - Guest Reception Supervisor op 11 jan 2024
Hi Ellyn,We appreciate the positive review! Thank you for joining us at Hotel Sorrento!