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Beoordelingen van Wilderness at the Smokies - Stone Hill Lodge

3.5 out of 5
Wilderness at the Smokies - Stone Hill Lodge
190 Gists Creek Road, Sevierville, TN

Beoordelingen

8,4

Zeer goed

Gastenscore: 10 - Uitstekend. 1361 van 2553 beoordelingen" "
Gastenscore: 8 - Goed. 611 van 2553 beoordelingen" "
Gastenscore: 6 - Redelijk. 304 van 2553 beoordelingen" "
Gastenscore: 4 - Matig. 142 van 2553 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 135 van 2553 beoordelingen" "

8,4/10

Netheid

8,6/10

Personeel en service

8,4/10

Voorzieningen

8,2/10

Staat van de accommodatie en faciliteiten

8,4/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

Shuntasha

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024
Reactie van Resort Management op 23 mei 2024
Hi, Shuntasha! Thank you for your feedback! We're happy to see that you enjoyed your stay with us, and we look forward to seeing you again soon!

6/10 – Redelijk

Nicole

Reisde met familie en kleine kinderen
Negatief: Staat van de accommodatie en faciliteiten
There was a lot of construction going on and we walked out on to our balcony and there were roofing nails on our balcony. We are just happy that our two year old didn’t step on one. When we told the front desk about it they just said they would send someone up to clean it up and that was all.. we were a little frustrated that the two restaurants we were excited about weren’t open all our stay. Our balcony door didn’t lock which was terrifying with a small child in the room during the night. Loved the waterpark and had fun but there were a few things that were a little frustrating.
5 nachten verbleven in mei 2024
Reactie van Resort Management op 21 mei 2024
Hello Nicole,We thank you for bringing this to our attention. we will most definitely look into this immediately. A member of management will be reaching out soon to discuss your recent stay with us. We thank you for staying with us here at Wilderness at the Smokies!

10/10 – Uitstekend

Ginger, Ooltewah

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in mei 2024
Reactie van Resort Management op 20 mei 2024
Thank you for visiting with us here at Wilderness at the Smokies Ginger!

10/10 – Uitstekend

Rhonda

Reisde met familie en kleine kinderen
Was very disappointed with the outdoor water park not being opened for our 4 year old granddaughter, the carpet in the lobby was very dirty and stained up, our bathroom door would not even latch shut, was excepting much more from the Wilderness Resort.
5 nachten verbleven in mei 2024
Reactie van Mike op 19 mei 2024
Hello Rhonda! We thank you for staying with us here at Wilderness at the Smokies! We see that your stay may not have gone as expected. A member of management will be reaching out to discuss your stay with you soon!

10/10 – Uitstekend

Ginger, Ooltewah

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
It was close to water park! We were fine but I was getting crowded on Friday night
2 nachten verbleven in mei 2024
Reactie van Mike op 19 mei 2024
Hi, Ginger! Thank you for sharing your feedback! We’re happy to see that you enjoyed your stay with us, and we hope to see you again soon!

8/10 – Goed

Jessica

Reisde met familie en kleine kinderen
Positief: Personeel en service, voorzieningen
The staff was awesome! If you stay on the 1st floor be prepared for a lot of walking!! The property is older but I read somewhere that it will be updated soon. Hopefully the rooms will get extra lighting. There were ants around the window in the room. Maintenance came quickly to take care of them. I have two young children. They both had a great time! Overall we enjoyed staying at the property and enjoyed the amenities. It was very affordable for a quick trip!
2 nachten verbleven in mei 2024
Reactie van Resort Management op 21 mei 2024
Hello! We are happy that you and your family enjoyed your recent stay with us Jessica! Yes, there are updates to Stone Hill Lodge coming! We look forward to seeing you all soon!

4/10 – Matig

Candace

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
3 nachten verbleven in februari 2024
Reactie van Resort Management op 18 mei 2024
Hello Candace. We thank you for staying with us here at Wilderness at the Smokies! We see that your stay may not have went as expected. A member of management will be reaching out to discuss with your stay with you soon!

10/10 – Uitstekend

TED

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in mei 2024
Reactie van Mike op 18 mei 2024
Hi, Ted! Thank you for sharing your feedback! We’re happy to see that you enjoyed your stay with us, and we hope to see you again soon!

10/10 – Uitstekend

Martha

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
I had a nice stay the staff was friendly and the waterpark was amazing although the wave pool was closed the day I went other than that a go to for me
1 nacht verbleven in mei 2024
Reactie van Resort Management op 16 mei 2024
Hi, Martha! Thank you for sharing your feedback! We’re happy to hear that you enjoyed your stay with us, and we do apologize for the inconvenience of the wave pool being closed for maintenance while you were here. We look forward to seeing you again!

10/10 – Uitstekend

Ashley L.

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Amazing stay!
2 nachten verbleven in mei 2024
Reactie van Mike op 19 mei 2024
Hi, Ashley! Thank you for sharing your feedback! We’re happy to see that you enjoyed your stay with us, and we hope to see you again soon!

10/10 – Uitstekend

Katie

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
My family had an amazing time! Can’t wait to come back!
1 nacht verbleven in mei 2024
Reactie van Resort Management op 14 mei 2024
Hello Katie! This is wonderful to hear! We hope you all visit again real soon! Thank you for staying with us here at Wilderness at the Smokies!

8/10 – Goed

Donald

Reisde met familie en kleine kinderen
Positief: Personeel en service
The property was acceptable the water park was great I can see this being perfect for families with small children on bad weather days
1 nacht verbleven in mei 2024
Reactie van Mike op 11 mei 2024
Hi, Donald! Thank you for sharing your feedback with us! We’re happy to hear that you enjoyed your time with us and we hope to see you again soon! Renovations on our Stone Hill Lodge are coming so we hope to have you back to see the updates when they’re finished.

8/10 – Goed

Heather

Reisde met familie, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Only thing I didn’t like is the bathroom light wasn’t very bright.
3 nachten verbleven in mei 2024
Reactie van Mike op 10 mei 2024
Hi, Heather! Thank you for sharing your feedback with us! We’re happy to hear that you enjoyed your time with us and we hope to see you again soon! Renovations on our Stone Hill Lodge are coming so we hope to have you back to see the updates when they’re finished.

8/10 – Goed

raymond

Reisde met familie
Positief: Netheid, personeel en service en voorzieningen
We had a very nice stay and all staff was helpful and friendly. Only con I would say is the hotel room needs updating and a couple repairs.
2 nachten verbleven in mei 2024
Reactie van Resort Management op 7 mei 2024
Hi, raymond! Thank you for sharing your feedback with us! We’re happy to hear that you enjoyed your time with us and we hope to see you again soon! Renovations on our Stone Hill Lodge are coming so we hope to have you back to see the updates when they’re finished!

8/10 – Goed

Frankie

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
It was clean and quiet easy to relax
2 nachten verbleven in mei 2024
Reactie van Resort Management op 6 mei 2024
Hi, Frankie! Thank you for sharing your feedback! We’re happy to hear that you got to relax and that you enjoyed your stay! We hope to see you again soon!

10/10 – Uitstekend

Pamela

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Everyone was happy and having fun!
1 nacht verbleven in mei 2024

10/10 – Uitstekend

Anna

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Overall we had a fun time however I wish I would have known this resort was not in the same location as the pool/arcade so we had to be transported by the shuttle down to the building that had those things. Overall it was a nice place to stay though.
3 nachten verbleven in januari 2024
Reactie van Mike op 4 mei 2024
Hi, Anna! Thank you for your feedback! We’re happy to see that you enjoyed your time with us and we look forward to seeing you again soon!

2/10 – Ontzettend slecht

Arvil

Reisde met familie
Negatief: Staat van de accommodatie en faciliteiten
Nothing was open water couldnt be used
3 nachten verbleven in april 2024
Reactie van Mike op 2 mei 2024
Hi, Arvil! Thank you for sharing your feedback! We’re sorry to hear that your stay did not meet your expectations. A member of management will be reaching out to you soon.

10/10 – Uitstekend

Nicholas

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van Resort Management op 1 mei 2024
Hi, Nicholas! Thank you for your feedback! We’re happy to see that you enjoyed your time with us and we look forward to seeing you again soon!

10/10 – Uitstekend

Dominique

1 nacht verbleven in april 2024
Reactie van Mike op 19 mei 2024
Hi, Dominique! Thank you for sharing your feedback! We’re happy to see that you enjoyed your stay with us, and we hope to see you again soon!

8/10 – Goed

JEREMY, Hagerstown

1 nacht verbleven in april 2024
Reactie van Resort Management op 18 mei 2024
Hi, Jeremy!Thank you for your feedback! We're happy to hear that you enjoyed your stay with us, and we look forward to seeing you again soon!

6/10 – Redelijk

Lora

Reisde met familie, Reisde met familie en kleine kinderen
Negatief: Staat van de accommodatie en faciliteiten
This was our 1st stay at the Wilderness and it was very disappointing. Limited breakfast options and opened late for our hungry toddler and teenager. The rooms are extremely snug.
2 nachten verbleven in februari 2024
Reactie van Mike op 28 apr 2024
Hello Lora, we are sorry to hear that you had a bad experience. We want all to have a pleasant visit with us. A member of management will be reaching out soon to discuss your stay.

8/10 – Goed

Chad

Positief: Netheid
2 nachten verbleven in april 2024
Reactie van Mike op 28 apr 2024
Hi, Chad! Thank you for sharing your feedback! We’re so happy to hear that you and your family had such a great time, and we look forward to seeing all of you again soon!

10/10 – Uitstekend

Cathy

Reisde met familie en kleine kinderen
Positief: Staat van de accommodatie en faciliteiten
Loved the theme of the place. Would’ve liked to be able to pick my room in the main building where the only swimming area was open this time of the year.
2 nachten verbleven in april 2024
Reactie van Mike op 26 apr 2024
Hi, Cathy! Thank you for sharing your feedback! We’re so happy to hear that you and your family had such a great time, and we look forward to seeing all of you again soon!

10/10 – Uitstekend

Ronald

Positief: Netheid
2 nachten verbleven in april 2024
Reactie van Mike op 27 apr 2024
Hi, Ronald! Thank you for sharing your feedback! We’re so happy to hear that you and your family had such a great time, and we look forward to seeing all of you again soon!

10/10 – Uitstekend

Charles

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Loved everything about this place!!!!
1 nacht verbleven in april 2024
Reactie van Mike op 25 apr 2024
Hi, Charles! Thank you for sharing your feedback! We’re so happy to hear that you and your family had such a great time, and we look forward to seeing all of you again soon!

10/10 – Uitstekend

Tiffanie

Reisde met een groep, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Lovely resort with a lot of things to do on property. Free transportation between buildings. A couple staff seemed like they didn’t particularly want to talk to people, but most staff were great - especially the bus driver Alvin and the girl working at the Stone Hill Starbucks! The bathroom was very dark, but the room was comfortable and had everything we needed. It’s a little bit of a drive into Pigeon Forge, but I’d definitely stay here again!
2 nachten verbleven in april 2024
Reactie van Mike op 23 apr 2024
Hi, Tiffanie! Thank you for sharing your feedback! We’re so happy to hear that you and your family had such a great time, and we look forward to seeing all of you again soon!

10/10 – Uitstekend

Maria

Reisde met familie, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Fun family environment as always 😊
1 nacht verbleven in april 2024
Reactie van Mike op 22 apr 2024
Hi, Maria! Thank you for sharing your feedback! We’re so happy to hear that you and your family had such a great time, and we look forward to seeing all of you again soon!

10/10 – Uitstekend

Melissa

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Everything
1 nacht verbleven in april 2024
Reactie van Mike op 22 apr 2024
Hi, Melissa! Thank you for sharing your feedback! We’re so happy to hear that you and your family had such a great time, and we look forward to seeing all of you again soon!

10/10 – Uitstekend

Lindsey

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The property was really fun for the kids
2 nachten verbleven in april 2024
Reactie van Mike op 22 apr 2024
Hi, Lindsey! Thank you for sharing your feedback! We’re so happy to hear that you and your family had such a great time, and we look forward to seeing all of you again soon!

10/10 – Uitstekend

Mendy

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in april 2024
Reactie van Mike op 23 apr 2024
Hi, Mendy! Thank you for sharing your feedback! We’re so happy to hear that you and your family had such a great time, and we look forward to seeing all of you again soon!

8/10 – Goed

Andrew

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Convenient transportation Didn’t like that there weren’t any food or pool options at the stone hill lodge location where we stayed everything was at the main building. Water park was nice.
1 nacht verbleven in april 2024
Reactie van Mike op 22 apr 2024
Hi, Andrew! Thank you for sharing your feedback! We’re sorry to hear that your stay did not meet your expectations. A member of management will be reaching out to you soon.

4/10 – Matig

Amy

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in april 2024
Reactie van Mike op 22 apr 2024
Hi, Amy! Thank you for sharing your feedback! We’re sorry to hear that your stay did not meet your expectations. A member of management will be reaching out to you soon.

10/10 – Uitstekend

Monroe

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great place will be a returning
1 nacht verbleven in april 2024
Reactie van Mike op 21 apr 2024
Hi, Monroe! Thank you for sharing your feedback! We’re so happy to hear that you and your family had such a great time, and we look forward to seeing all of you again soon!

6/10 – Redelijk

Shannon

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in december 2023
Reactie van Mike op 21 apr 2024
Hi, Shannon! Thank you for sharing your feedback! We’re sorry to hear that your stay did not meet your expectations. A member of management will be reaching out to you soon.

10/10 – Uitstekend

Ilse

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van Mike op 20 apr 2024
Hi, IIse! Thank you for sharing your feedback! We’re so happy to hear that you and your family had such a great time, and we look forward to seeing all of you again soon!

10/10 – Uitstekend

Kelly

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
It was so fun and so many things to do. You don't need to leave to have a great time, parents and childeren.
2 nachten verbleven in april 2024
Reactie van Resort Management op 19 apr 2024
Hi, Kelly! Thank you for sharing your feedback! We’re so happy to hear that you and your family had such a great time, and we look forward to seeing all of you again soon!

10/10 – Uitstekend

Joshua

3 nachten verbleven in april 2024
Reactie van Mike op 19 apr 2024
Hello Joshua! we appreciate you choosing us here at Wilderness at the Smokies for your recent trip. We look forward to seeing you again soon

10/10 – Uitstekend

Amy

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
This was our family best vacation also every staff member was so nice and pleasant we had no complaints we will for sure be returning
4 nachten verbleven in maart 2024
Reactie van Resort Management op 18 apr 2024
Hi, Amy! Thank you for your feedback! We’re so happy to hear that you and your family enjoyed your time with us, and we look forward to seeing you all again soon!

8/10 – Goed

Brittney

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very nice
1 nacht verbleven in april 2024
Reactie van Resort Management op 18 apr 2024
Hi, Brittney! Thank you for the feedback! We’re happy to hear that you enjoyed your stay with us and we hope to see you again soon!

10/10 – Uitstekend

Ashley

Reisde met familie en kleine kinderen
Positief: Personeel en service, voorzieningen
We had a great time!! The only problem we ran into was most of the outlets in our room didn’t work.
2 nachten verbleven in april 2024
Reactie van Resort Management op 17 apr 2024
Hello Ashley,We are happy to hear that you had a great time visiting with us. We appreciate the feedback.

10/10 – Uitstekend

Mackenzie

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The property was well kept. There was something for everyone no matter the age range.
1 nacht verbleven in april 2024
Reactie van Mike op 16 apr 2024
Hello Mackenzie! we appreciate you choosing us here at Wilderness at the Smokies for your recent trip. We look forward to seeing you again soon

10/10 – Uitstekend

Denise

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great stay
1 nacht verbleven in april 2024
Reactie van Mike op 16 apr 2024
Hello Denise! we appreciate you choosing us here at Wilderness at the Smokies for your recent trip. We look forward to seeing you again soon

10/10 – Uitstekend

Isis

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Loved it
2 nachten verbleven in april 2024
Reactie van Mike op 15 apr 2024
Hello Isis! we appreciate you choosing us here at Wilderness at the Smokies for your recent trip. We look forward to seeing you again soon

8/10 – Goed

Therese, Brecksville

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Water park
3 nachten verbleven in april 2024
Reactie van Mike op 14 apr 2024
Hello Therese! we appreciate you choosing us here at Wilderness at the Smokies for your recent trip. We look forward to seeing you again soon.

10/10 – Uitstekend

Tara

Reisde met familie, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Loved the indoor activities
2 nachten verbleven in april 2024
Reactie van Mike op 13 apr 2024
Hello Tara, we appreciate you choosing us here at Wilderness at the Smokies for your recent trip. We look forward to seeing you again soon.

2/10 – Ontzettend slecht

Jason, Fort Worth

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in maart 2024
Reactie van Mike op 13 apr 2024
Hello Jason, we are sorry to hear that you had a bad experience. We want all to have a pleasant visit with us. A member of management will be reaching out soon to discuss your stay.

10/10 – Uitstekend

Orealia

Reisde met een groep, Reisde met familie, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I like how nice everything was!
1 nacht verbleven in april 2024
Reactie van Resort Management op 12 apr 2024
Hi, Orealia! Thank you for your feedback! We’re happy to hear that you enjoyed your stay, and we look forward to seeing you again soon!

10/10 – Uitstekend

Okiche

1 nacht verbleven in april 2024
Reactie van Mike op 30 apr 2024
Hi, Okiche! Thank you for sharing your feedback! We’re so happy to hear that you and your family had such a great time, and we look forward to seeing all of you again soon!

8/10 – Goed

Sheneka

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in april 2024
Reactie van Resort Management op 10 apr 2024
Hello Sheneka,Thank you for staying at Wilderness at the Smokies!