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Beoordelingen van Hotel Seward

2.5 out of 5
Hotel Seward
221 5th Ave, Seward, AK

Beoordelingen

7,8

Goed

Gastenscore: 10 - Uitstekend. 384 van 1000 beoordelingen" "
Gastenscore: 8 - Goed. 322 van 1000 beoordelingen" "
Gastenscore: 6 - Redelijk. 149 van 1000 beoordelingen" "
Gastenscore: 4 - Matig. 87 van 1000 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 58 van 1000 beoordelingen" "

8,2/10

Netheid

8,4/10

Personeel en service

7,4/10

Voorzieningen

7,6/10

Staat van de accommodatie en faciliteiten

7,8/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

Lisette, Noordwijk

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Een mooi hotel, met leuk kleinschalig restaurant voor een goed ontbijt en diner.
Reactie van General Manager op 22 aug 2016
Ik ben blij dat je genoten van ons hotel ! Hopelijk uw reis je terug te brengen naar ons! -Jed Wilde

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid
Grappig familie hotel
Erg leuk verblijf gehad, vooral omdat het personeel in het restaurant erg entertaining zijn. Erg gelachen en genoten!

8/10 – Goed

Agnieszka

Positief: Netheid, comfort kamer
2 nachten verbleven in september 2023

4/10 – Matig

Merita

Reisde met familie
Negatief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The staff was not helpful, the bathrooms down the hall were fine and I have often stayed in places with this arrangement but the are not enough for all the rooms. There are no amenities at this hotel, no coffee maker in your room, no refrig, no nothing. They don't clean the rooms while you stay there. Would not recommend or return.
2 nachten verbleven in september 2023

2/10 – Ontzettend slecht

LEANNE

Negatief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I THOUGHT it looked quaint and cute on the site. But that was only if you were in the historic section. The section they put me in was dirty, old, VERY hot!! Couldn't open the window because I was on the first floor. Only 6 channels worked on the TV. I went to a local restaurant and was told all my complaints are quite common, I watched Cable at the Highliner restaurant with no issues. There was a lady living there it seemed with her dog that kept smoking right outside the door and it went through the whole hallway. YUCK! The restaurant still says it's open, but has been closed for 2 weeks. Classic Bait and Switch but unfortunately I was already paid in full.
2 nachten verbleven in september 2023
Reactie van Your Friendly Front Desk Agent. op 10 okt 2023
Thank you for your feedback. We are sorry you did not enjoyed your stay. You did arrive at the end of the season and it's very common practice for restaurants to close their doors suddenly when there are no patrons stopping by. We also moved you from the historic wing to prepare for our upcoming remodeling. Because it is an older building we are currently working with our cable and internet providers to improve our cable and internet quality. We apologize for any inconvenience.

8/10 – Goed

Leila

Positief: Staat van de accommodatie en faciliteiten
Clean neat and very friendly staff. They made our stay great. Shuttle service was great!!
2 nachten verbleven in juli 2023
Reactie van Your Friendly Front Desk Agent op 10 okt 2023
Thank you for your feedback. We are delighted you enjoyed your stay and our friendly staff.

8/10 – Goed

Troy, Cabot

Positief: Staat van de accommodatie en faciliteiten
1 nacht verbleven in september 2023
Reactie van Your Friendly Front Desk Agent op 10 okt 2023
Thank you for your feedback. From the entire staff here at Hotel Seward, it was a pleasure having you stay with us.

4/10 – Matig

Geverifieerde reiziger

Negatief: Netheid, staat van de accommodatie en faciliteiten
Not great, will do in a pinch
Meh. Not worth the price. It’s pretty rundown and shabby. The room was dirty from previous occupants - bits of this and that scattered about, murky water in the ice bucket, errant pills and hair ties under the night stand, light bulbs burned out, among other small grievances that just add up to a unsatisfying stay. The door does not close on its own and there was a large gap between the bottom and floor that let in light and sound. One can hear a great deal of activity in the rooms next door and above. Judging by the other hotels in Seward this probably isn’t the worst but it does not live up to reasonable expectations of cleanliness. Upsides we’re that the mattress was comfortable and the water pressure and temperature were both reliable.
3 nachten verbleven in september 2023
Reactie van Your Friendly Front Desk Agent op 26 sep 2023
Thank you for your feedback. We are sorry you did not enjoy your stay. The hotel has gone through a recent management change and will be retraining and addressing housekeeping and maintenance issues. The hotel will also go through a remodeling this winter to update while keeping it's historic vibe.

10/10 – Uitstekend

Deanna

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Friendly, comfortable and convenient
1 nacht verbleven in september 2023
Reactie van Your Friendly Front Desk Agent op 26 sep 2023
Thank you for your feedback. From the entire staff here at Hotel Seward, it was a pleasure having you stay with us.

8/10 – Goed

Aaron

Positief: Netheid, personeel en service
A Seward Mainstay!
A Seward mainstay! I’ve stayed several times and have some good memories over the years. While the rooms are a little dated, they’re clean and relatively comfortable, although the bed pillows are in short supply and could also use an update. Also, as with most hotels, it’s too easy to hear other guests in the hallways, etc. Fridge, microwave, and coffee maker in the room are much appreciated, as is the easy parking. You really can’t go too wrong with choosing Hotel Seward.
1 nacht verbleven in september 2023
Reactie van Your Friendly Front Desk Agent op 26 sep 2023
Thank you for honest feedback. We will be closing this winter for remodeling and will be modernizing the hotel while keeping the historic vibe many of our guest appreciate. From the entire staff here at Hotel Seward, it was a pleasure having you stay with us and look forward to your next visit.

10/10 – Uitstekend

Richard

1 nacht verbleven in september 2023
Reactie van Your Friendly Front Desk Agent op 10 okt 2023
Thank you for your feedback. From the entire staff here at Hotel Seward, it was a pleasure having you stay with us

8/10 – Goed

Damian, San Francisco

1 nacht verbleven in september 2023
Reactie van Your Friendly Front Desk Agent op 10 okt 2023
Thank you for your feedback. From the entire staff here at Hotel Seward, it was a pleasure having you stay with us

8/10 – Goed

Eleanor, Anchorage

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The front desk lady was very nice and very accommodating. I really appreciated the upgrade at no charge. Thank you so much for the great customer service.
1 nacht verbleven in september 2023
Reactie van Your Friendly Front Desk Agent op 18 sep 2023
Thank you for your feedback. From the entire staff here at Hotel Seward, it was a pleasure having you stay with us.

10/10 – Uitstekend

Steve

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Really enjoyed our stay!!
3 nachten verbleven in september 2023
Reactie van Your Friendly Front Desk Agent op 18 sep 2023
Thank you for your feedback. From the entire staff here at Hotel Seward, it was a pleasure having you stay with us.

8/10 – Goed

Michael

2 nachten verbleven in september 2023
Reactie van Your Friendly Front Desk Agent op 10 okt 2023
Thank you for your feedback. From the entire staff here at Hotel Seward, it was a pleasure having you stay with us

10/10 – Uitstekend

Sam

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in september 2023
Reactie van Your Friendly Front Desk Agent op 18 sep 2023
Thank you for your feedback. From the entire staff here at Hotel Seward, it was a pleasure having you stay with us.

10/10 – Uitstekend

RICHARD

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Truly Qlaskan
This hotel was so nice. The history on the inside was wonderful. Truly an Alaskan experience the minute you walked in the door. Yolanda was so friendly and shared some of the hotel history with us. We will recommend the Hotel Seward to all our friends and family who plan to visit Seward.
1 nacht verbleven in september 2023
Reactie van Your Friendly Front Desk Agent op 17 sep 2023
Thank you for your feedback. We are so happy you enjoyed our historic vibe and our excellent customer service. From the entire staff here at Hotel Seward, it was a pleasure having you stay with us.

8/10 – Goed

Karen, Gardnerville

Reisde met partner
Positief: Netheid, personeel en service
Super nice folks. Rooms are definitely dated and oddly setup. Bed was creaky and noisy but surprisingly comfortable. Odd that bedside lamps are four feet from side of bed. Room amenities are coffee, fridge and microwave which is nice. Convenient to restaurants and the wharf. Overall a good stay.
1 nacht verbleven in september 2023
Reactie van Your Friendly Front Desk Agent op 17 sep 2023
Thank you for your feedback. We are so glad our friendly staff made you feel welcome. We are scheduled for a remodel to update furniture while still staying true to it's historic roots.

8/10 – Goed

JANELLY

Reisde met een groep
Positief: Netheid, personeel en service
Buen servicio, pero no era lo que esperaba
Es un hotel muy típico de Alaska (antiguo), tiene muchos especímenes cazados (los cuales nunca verás vivos por la zona, así que aprovecha para unas fotos). Creo que podría tener una remodelación y estar más moderno. Los cuartos de 2 camas no tienen baño privado y lo malo es que lo compartes con los visitantes del bar. Está ubicado “en el centro” por lo que una calle atrás encontrarás tiendas y restaurantes. La gente que atiende es muy amable. Tienen servicio gratis de transporte al tren y a los cruceros y te cuidan la maleta 😃
1 nacht verbleven in september 2023
Reactie van Your Friendly Front Desk Staff op 13 sep 2023
Thank you for your feedback. We are so glad our friendly staff provided you with great customer service and that you appreciated our convenient location, our courtesy shuttle and historic vibe. We are scheduled for a remodeling this winter to modernize while keeping the building's historic feel.

8/10 – Goed

Joyce

Reisde met een groep
Positief: Personeel en service
It's ok for the price
Beware. There are no elevators so you have all these stairs you have to drag all your luggage alt h ough they did help with that. Some of the rooms were only shared bathrooms so make sure you specify that you want a private bathroom.
1 nacht verbleven in september 2023
Reactie van Your Friendly Front Desk Agent op 17 sep 2023
Thank you for your feedback. You did reserved a room in our economically priced historic wing and we are comparably priced with the other hotels in Seward. Our Alaska wing does have an elevator and all rooms have their own bathrooms.

6/10 – Redelijk

Thanadech

Positief: Personeel en service
Negatief: Staat van de accommodatie en faciliteiten
My room no 216 was low signal Wi-Fi .Cannot use all 4 nights staying there. Nobody can’t help anything.
4 nachten verbleven in september 2023
Reactie van Your Friendly Front Desk Agent op 17 sep 2023
Thank you for your feedback, we are sorry you did not enjoy your stay. We are forwarding this matter to our upper management and or internet providers to address this matter while renovations take place this winter.

4/10 – Matig

Teresa

Reisde met partner
Negatief: Voorzieningen
Had to share bathroom, outlets did not work and there was no coffee, across the street there was breakfast but could not just buy a coffee!
2 nachten verbleven in september 2023
Reactie van Your Friendly Front Desk Agent op 17 sep 2023
Thank you for your feedback, we are sorry you did not enjoy your stay. You reserved an historic economy room with shared bathroom and limited amenities and is listed as such. We will forward the outlet not working to our upper management to address while we are under renovations this winter.

6/10 – Redelijk

Priyanka

2 nachten verbleven in september 2023

6/10 – Redelijk

Pradip

Reisde met familie
Small window that could not open properly and made room hot. There was no mountain view as it was claimed for the rooms we booked.
2 nachten verbleven in augustus 2023
Reactie van Your Friendly Front Desk Staff op 4 sep 2023
Thank you for your feedback. We are sorry you did not enjoy your stay. We have forward this matter to our maintenance to work on the window and have also provided your feedback to our sales department to review the room listings. We apologize for the inconvenience this may have caused.

8/10 – Goed

Trudie

1 nacht verbleven in september 2023
Reactie van Your Friendly Front Desk Agent op 26 sep 2023
Thank you for your feedback. From the entire staff here at Hotel Seward, it was a pleasure having you stay with us.

10/10 – Uitstekend

bob

1 nacht verbleven in augustus 2023
Reactie van Your Friendly Front Desk Agent op 26 sep 2023
Thank you for your feedback. From the entire staff here at Hotel Seward, it was a pleasure having you stay with us.

4/10 – Matig

gabriele

Positief: Personeel en service
Negatief: Staat van de accommodatie en faciliteiten
2 nachten verbleven in augustus 2023
Reactie van Your Friendly Front Desk Staff op 4 sep 2023
Thank you for your feedback. We are sorry you did not enjoy your stay.

8/10 – Goed

Lisa

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
3 nachten verbleven in augustus 2023
Reactie van Your Friendly Front Desk Staff op 4 sep 2023
Thank you for your feedback. From the entire staff here at Hotel Seward, it was a pleasure having you stay with us.

6/10 – Redelijk

Janet

Reisde met partner
Negatief: Netheid, personeel en service
The building has some cool history and in its glory days was probably very nice. The bedding and decor is outdated and our first floor window latch was broken. The staff were reprimanded in front of me on two occasions and no one seemed happy to be there. It’s probably not fair to judge the hotel based on location but Seward was the only area we visited that was depressing and we wanted to leave.
Reactie van Your Friendly Front Desk Staff op 4 sep 2023
Thank you for your feedback. We are sorry you did not enjoy your stay. The hotel will be going through a remodel this winter to address the bedding and decor. We have forward this matter to maintenance to work on the window. We apologized for any inconvenience.

10/10 – Uitstekend

Catherine

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Very helpful staff. The beds were soooo comfy!
2 nachten verbleven in augustus 2023
Reactie van Your Friendly Front Desk Staff op 4 sep 2023
Thank you for your feedback. From the entire staff here at Hotel Seward, it was a pleasure having you stay with us.

6/10 – Redelijk

edgar

2 nachten verbleven in augustus 2023
Reactie van Your Friendly Front Desk Staff op 4 sep 2023
Thank you for your feedback. From the entire staff here at Hotel Seward, it was a pleasure having you stay with us.

8/10 – Goed

James St.

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I booked a 3 night stay, and was pleasantly surprised with the size and look of the room! The only thing that was wrong with the stay was that my room was not made up once during that time. When I asked at checkout, they said their policy was to not disturb guests unless they asked for housekeeping service. No one told me that when I checked in, and the sign in the room said to leave soiled towels on the floor if you wanted fresh ones. So every morning I would put my used towels on the floor, only to come back late in the day to see them still there and nothing cleaned in the room. They need to let guests know this in advance.
3 nachten verbleven in augustus 2023
Reactie van Your Friendly Front Desk Agent. op 30 aug 2023
Thank you for your feedback. We are sorry our housekeeping services were not up to part during your stay with us. We have discuss this matter with our housekeeping staff and provided additional training we apologize for the inconvenience this may have caused.

2/10 – Ontzettend slecht

Geverifieerde reiziger

Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Poor service
No coffee or tea - basic. Bathroom were smelly and uncomfortable and unclean . Rooms door are so old felt someone could easily breaking. Lot of noise and small room . Heat couldn’t be controlled from room
2 nachten verbleven in augustus 2023
Reactie van Your Friendly Front Desk Staff op 4 sep 2023
Thank you for your feedback. We are sorry you did not enjoy your stay. You did book an economy room on our historic wing with limited amenities and a shared bathroom. The hotel will be going through renovations to address the doors and outdated decor. We apologized for any incovenience.

10/10 – Uitstekend

Amanda, Erath

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in augustus 2023
Reactie van Your Friendly Front Desk Agent op 29 aug 2023
Thank you for your feedback. We are so glad you endjoyed your stay. From the entire staff here at Hotel Seward, it was a pleasure having you stay with us.

10/10 – Uitstekend

Jane

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Wonderful experience
Hotel is clean, service is good.
3 nachten verbleven in augustus 2023
Reactie van Your Friendly Front Desk Agent op 27 aug 2023
Thank you for your feedback. We are so glad you enjoyed your stay. From the entire staff here at Hotel Seward, it was a pleasure having you stay with us.

8/10 – Goed

Philip

Reisde met familie
Positief: Personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Kenai Fjords
Went to Seward for a tour of Kenai Fjords National Park. The hotel was reasonably priced and convenient walking to restaurants and shops
2 nachten verbleven in augustus 2023
Reactie van Your Friendly Front Desk Agent op 27 aug 2023
Thank you for your feedback. We are glad you enjoy our convenient location to several restaurants, gift shops, and bars. From the entire staff here at Hotel Seward, it was a pleasure having you stay with us.

8/10 – Goed

Prakash

Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Negatief: Personeel en service
The property is located in-front of ocean and it is extremely well maintained. It is excellent location and very well maintained. Not a big deal but I wish the staff was bit friendly.
1 nacht verbleven in augustus 2023
Reactie van Your Friendly Front Desk Agent op 29 aug 2023
Thank you for feedback. We are so glad you enjoy our convenient and clean location. We apologize if our staff was not as attentive as they should have been.

2/10 – Ontzettend slecht

John P.

Reisde met familie
Positief: Netheid
Negatief: Voorzieningen
When we were booking this room we thought we had a bathroom in the room and not a communal bathroom. I went back and checked, this was not disclosed until the point where you enter your credit card info. Not up front or honest. We were charged an additional $150 to get a room with a bathroom.
1 nacht verbleven in augustus 2023
Reactie van Your Friendly Front Desk Agent op 26 aug 2023
Thank you for your feedback. We are sorry you did not enjoy your stay. You booked an economy room in our historic wing with a shared bathroom and we listed room as such. The reservation was done through a third party and we can not address how they chose to list and collect payment. This matter must be adressed through Expedia and not us.

2/10 – Ontzettend slecht

Sharmila

Positief: Netheid
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
The room was old and outdated. The bathroom has to be shared with other3-4 rooms and always full. Have to wait to use washroom.
1 nacht verbleven in augustus 2023
Reactie van Your Friendly Front Desk Agent op 26 aug 2023
Thank you for your feedback. We are sorry you did not enjoy your stay. You booked an economy room with shared bathroom in our historic wing and was listed as so when you made your reservation. We will be going through a remodel this winter to address the amenities in the historic wing.

10/10 – Uitstekend

Jean

Shuttle service and luggage delivery from train was great and I had not expected this service. Excellent food available nearby
1 nacht verbleven in augustus 2023
Reactie van Your Friendly Front Desk Agent op 26 aug 2023
Thank you for your feedback. We are so glad you enjoyed your stay. Very happy to hear you took advantage of our courtesy shuttle and our convient location to many of the nearby giftshops, restaurants and bars. From the entire stafff here at Hotel Seward, it was a pleausure having you stay with us.

10/10 – Uitstekend

Nancy

Reisde met familie
Positief: Personeel en service, staat van de accommodatie en faciliteiten
It’s old but charming with a great staff
1 nacht verbleven in augustus 2023
Reactie van Your Friendly Front Desk Agent op 25 aug 2023
Thank you for your feedback. We are so happy you enjoyed our historic vibe. From the entire staff here at Hotel Sewared, it was a pleasure having you stay with us.

8/10 – Goed

Pamela

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The hotel was cute and the room was comfortable.
Reactie van Your Friendly Front Desk Agent op 25 aug 2023
Thank you for your feedback. We are so glad you enjoy our historic vibe. From the entire staff here at Hotel Seward, it was a pleasure having you stay with us.

6/10 – Redelijk

David

Negatief: Netheid
L'albergo di una volta
Hotel di carattere, ho alloggiato nella vecchia area che ha un suo fascino ma sconta un po' il fatto che sia datata
2 nachten verbleven in augustus 2023
Reactie van Your Friendly Front Desk Agent op 25 aug 2023
Thank you for your feedback. We are glad you enjoyed our historic vibe. We will be going through renovations this winter to update it's ammenities while keeping it's historic charm.

10/10 – Uitstekend

Edward

Reisde met partner
Positief: Voorzieningen
Good location. No hot water pressure
4 nachten verbleven in augustus 2023
Reactie van Your Friendly Front Desk Agent op 25 aug 2023
Thank you for your stay. We are sorry you had issues with the hot water pressure. We have notified our maintenance and are working on this matter.

10/10 – Uitstekend

Nancy

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in augustus 2023
Reactie van Your Friendly Front Desk Agent op 25 aug 2023
Thank you for your feedback. From the entire staff here at Hotel Seward, it was a pleasure having you stay with us.

8/10 – Goed

Cheryl

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I liked the location the best. Staff were courteous. Room was ok, really small bathroom and shower so I wasn’t impressed with the room.
2 nachten verbleven in augustus 2023
Reactie van Your Friendly Front Desk Agent op 25 aug 2023
Thank you for your feedback. We are so glad you enjoyed our convenient location, and friendly staff. You booked in our historic wing and rooms are standard sized for that era. Our Alaska Wing's does have rooms and bathrooms thar are larger and modern.

10/10 – Uitstekend

Dennis, Butternut

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great staff and manager many shops 1 block away
2 nachten verbleven in augustus 2023
Reactie van Your Friendly Front Desk Agent op 25 aug 2023
Thank you for your feedback. From the entire staff here at Hotel Seward, it was a pleasure having you stay with us.

10/10 – Uitstekend

Pollyanna

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in augustus 2023
Reactie van Your Friendly Front Desk Agent op 25 aug 2023
Thank you for your feedback. From the entire staff here at Hotel Seward, it was a pleasure having you stay with us.

8/10 – Goed

Marty

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
It’s a nice older period hotel, comfortable. Our first room was very hot but the very pleasant staff moved us to a third floor room were we could keep windows open for a cool breeze.
1 nacht verbleven in augustus 2023
Reactie van Your Friendly Front Desk Agent op 25 aug 2023
Thank you for your feedback. We are so glad our frindely staff was able to correct and make it a pleasant stay. From the entire staff here at Hotel Seward, it was a pleasure having you stay with us.

4/10 – Matig

Stacie, Beaverton

Reisde met familie
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
I was really hoping to like this hotel and I have stayed in hotels like it. Our room had paper thin walls, a very old tv, no coffee, no fridge, the shared restroom and shower was public as it was used by the restaurant guests and staff. I paid 202.. really overpriced for what it was. I would. It recommend or stay here again.
Reactie van Your Friendly Front Desk Agent op 25 aug 2023
Thank you for your feedback. We are sorry you did not enjoy your stay. We are comparibly priced with the other accommodations here in Seward. You booked an economy room in our historic wing with a shared bathroom and limited ammenities which was listed when you made the reservation.