thank you for your feekback, we will share your comments with our F&B dept. to improve.

Thank you for your sharing with us.

we are sorry for you were unhappy - we'll work hard to fix the issue you experienced

Thank you for your comments.

Thank you for postive comments, we are very happy to know you have a nice stay here.

We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

Dear Guest， thanks for your feedback

great thanks for your feedback, we highly appreciate it.

Thanks for your feedback, we've brought this matter to our rooms division for rectifications.

Thank you very much for taking the time to share your valuable comments.

您好！非常感谢您选择上海富豪会展公寓酒店并在此分享您的宝贵评论。再次感谢您的好评并期待您下次预订！

Thank you very much for taking the time to share your comments. We always appreciate knowing how we might improve our service and facilities, and feedback such as yours is our most valuable source.

Thanks for the sharing with us, we highly appreciate it.

Thank you for staying with us, we appreicate your feedback

Many thanks for your feedback, may all the best wishes to you.

We appreciate your comments

Many thanks for your feedback, may all the best wishes to you

Thanks for for the feedback, highly appreciated.

Dear Iris, Many thanks for your comments. We are very happy that you have a nice stay here. Looking forward to having your back.

Dear Guest, Thank you for choosing Regal Plaza Hotel & Residence. Looking forward to welcoming you back again. Resident Manager Sammy Lee

谢谢您的点评，期待您的再次光临

Dear Iris, Many thanks for your comments. We are very happy that you have a nice stay here. Looking forward to having your back. BR

Dear Guest, Thank you for the valuable view regarding your stay. Our location means truly business as we are located within office parks at Shanghai Free Trade Zone. And it is our bold wish to welcoming you back soon with a convenient transportation service provided by our hotel.

Dear Yasin, Thank you for the comments and we have share with the concerned department to make sure the shortcomings must be improved. Looking forward to welcoming you back .

Dear Guest, Thank you for choosing Regal Plaza Hotel & Residence and sharing your valuable review regarding this stay. Nothing ever gives me great pleasure than sharing encouraging comments such as yours with our staff. We are looking forward to welcoming you back to Regal Plaza Hotel & Residence for your next trip.

자기야, 손님 감사합니다, 시간을 귀중한 의견을 공유할 수 있습니다.우리는 진심으로 사과드립니다. 너 때문에 안 좋은 경험을 통해 통신 오해, 매우 기회가 직접 연락 드리겠습니다.연락 좀 주세요 mcm@regal-plaza.com 내 이메일 안부를,

Dear Guest, Great thanks for sharing your so details comments. As of the location, we are looking forward to welcoming you back when you are on business trip in Shanghai Pudong area. Many thanks for your booking and comments again. Resident Manager Sammy Lee

Dear Guest, Many thanks for your kind remarks, we feel particularly delighted that we did have succeed in meeting your expectations. Our entire team here does endeavor to make the Regal Plaza Hotel & Residence a warm and personal environment. Thanks again for your time to describe room which we are proud. Our location means truly business as we are located nearby office parks at new developing pilot free trade zone area of Pudong and it is our bold wish to welcoming you back soon . We look forward to welcoming you back to Shanghai when your travels bring you back in our direction. With kind regards Resident Manager Sammy Lee

Dear Guest, Thank you for choosing Regal Plaza Hotel & Residence and writing your valuable comments. We are very sorry for the wifi problems during your stay, the good news : it is fixed and running room. Thank you for let us know the wrong message in the google map and we will manage to correct it. Looking forward to welcoming you back again. Resident Manager Sammy Lee

Dear David, Thank you for the comments. We are very delighted to know that you are nice stay here and impressed by our spacious room. Wish you all the best and we are welcoming you back for your next trip in Shanghai.

尊敬的客人， 非常感谢您的五星点评。能让你有一个舒适愉悦的住宿环境，酒店感到非常的荣幸。 酒店附近有2家便利店，步行10分钟左右即可到达夏碧路餐饮美食一条街以及大型购物超市。 期待您的再次光临，炎炎夏日保重身体，祝一切顺利。 富豪会展公寓酒店公关经理 王怡

Dear Christoper, It our great honor to have your five-star appraisal. We are very glad to learn that you have a nice stay here. Looking forward to welcoming you back and take care of yourself in the hot summer. Best Regards,

Dear Guest, Thank you for your sharing the comments with us. We are very delighted to lean that you are satisfied with our room. As of the convenience store, we have two nearby with only 2-min distance. We are looking forward to welcoming you back and all the best wishes to you. Best Regards,

Dear Junjun, Dear Guest, Thank you very much for taking the time to share your comments. We are very sorry for your unpleasant stay experience which even made you misunderstood that we are fake Regal. We ensure that such shortcomings must be improved that we can provide you good experience for your next visit. Please find my details below for direct communication. Kind regards, Sammy Lee Resident Manager rm@regal-plaza.com

尊敬的Haowei先生 你好， 非常感谢您的入住以及点评。 能让您此次入住感受到舒适满意是我们的荣幸，您的肯定和支持就是我们进步的动力。 你反映的外围灯光和LOGO问题，我们将加以改进，谢谢，期待您的再次光临并看到我们的进步。待您的再次光临。

Dear Guest, Thank you for the comment. We are delighted to learn that you are satisfied with our spacious room. The sauna is happened to be in maintenance. Thank you again for sharing your feedback with us. We look forward to welcoming you back to Shanghai when your travels bring you back in our direction.

Dear Guest, Thank you very much for taking the time to share your comments. We always appreciate knowing how we might improve our service and facilities, and feedback such as yours is our most valuable source. We are looking forward to wecloming you back in Shanghai. Kind regards,

Dear Guest, Thank you very much for taking the time to share your comments. We always appreciate knowing how we might improve our service and facilities, and feedback such as yours is our most valuable source. I am very sorry for the inconvenience you were caused by air conditioning system and the room sound-proof problem. This is a comment that greatly concerns us and I have brought this matter to the attention of our engineering department Head. Thank you again for sharing your feedback with us. We look forward to welcoming you back to Shanghai when your travels bring you back in our direction. Best regards,

Dear Danny, Thank you for comments and so sorry that we did not provide you a satisfied stay experience. We take your feedback seriously and hope that, on reflection, you may feel able to give us an opportunity to redeem ourselves. Sincerely, Kind regards, Sammy Lee Resident Manager rm@regal-plaza.com

Dear Guest, Thank for choosing Regal Plaza Hotel & Plaza. We wish you had a nice business trip here and looking forward to have you here again for your next trip.

Dear Guest, We do apologize that we did not provide you the right temperature in the cold winter time. However, we are very happy to tell you that the AC system has been upgraded, and the same problems will not occur again in the future. We are looking forward to welcoming you back to see our improvements.

Dear Guest, So sorry to hear your unhappy breakfast experiences in our hotel. And we do apologize that we did not provide the qualified serivce to imform you the breakfast time is from 7:30 - 10:00, and the staff failed to further communicate with you making you even more uncomfortable. We have made remarks on your guest profile, we are looking forward to welcoming you back to give us the opportunity to make it up to you. Many thanks again and with kind regards and wishes from the entire Regal Plaza Hotel & Residence team in Shanghai