Alle weergegeven beoordelingen zijn gebaseerd op echte gastenervaringen. Alleen reizigers die een verblijf bij ons hebben geboekt, kunnen een beoordeling indienen. We verifiëren beoordelingen op basis van onze richtlijnen en plaatsen alle beoordelingen, of ze nu positief of negatief zijn.Meer informatieOpent in een nieuw venster
Gastenscore: 10 - Uitstekend. 458 van 1004 beoordelingen" "
10 - Uitstekend
458
Gastenscore: 8 - Goed. 418 van 1004 beoordelingen" "
8 - Goed
418
Gastenscore: 6 - Redelijk. 84 van 1004 beoordelingen" "
6 - Redelijk
84
Gastenscore: 4 - Matig. 24 van 1004 beoordelingen" "
4 - Matig
24
Gastenscore: 2 - Ontzettend slecht. 20 van 1004 beoordelingen" "
2 - Ontzettend slecht
20
9,0/10
Netheid
9,0/10
Personeel en service
8,4/10
Voorzieningen
8,4/10
Staat van de accommodatie en faciliteiten
8,6/10
Milieuvriendelijkheid
Beoordelingen
8/10 – Goed
Geverifieerde reiziger
Reisde met partner
22 okt 2019
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Mooie gevarieerde kamers en goede locatie,
Vriendelijk personeel.
Geverifieerde reiziger
1 nacht verbleven in oktober 2019
Reactie van Emily Lim, Front Office Manager op 23 okt 2019
Dear Guest, Gracious greetings from The Scarlet! Thank you for your positive ratings. We are glad to hear our friendly services are to your standards and you had enjoyed your stay. Thank you for choosing to stay with us. Looking forward to welcoming you back again on another occasion.
10/10 – Uitstekend
Geverifieerde reiziger
31 jul 2019
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Geverifieerde reiziger
1 nacht verbleven in juli 2019
Reactie van Emily Lim, Front Office Manager op 1 aug 2019
Dear Guest, Gracious greetings from The Scarlet! We appreciate your positive ratings. Thank you for staying with us.
8/10 – Goed
Geverifieerde reiziger
7 apr 2018
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
leuk hotel bij chinatown
Leuk hotel , niet massaal, heel centraal gelegen bij Chinatown, waren op moment dat wij er waren bezig met wat vernieuwingen, maar geen hinder van gehad
Geverifieerde reiziger
2 nachten verbleven in maart 2018
8/10 – Goed
Alain
16 dec 2017
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Overall this is a great hotel at a great location that I used before and would use again. The only thing that went a bit wrong this time was that my reservation was not registered properly in the system. So when I arrived around 1am at reception after a 26 hour journey it was not nice to hear there was no room for me. It took some time but the receptionist dealt with it in a very efficient way.
Alain
3 nachten verbleven in december 2017
8/10 – Goed
Geverifieerde reiziger
6 aug 2016
Positief: Netheid, staat van de accommodatie en faciliteiten
Geverifieerde reiziger
10/10 – Uitstekend
Helene, Sydney
25 mei 2024
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Better than expected. Bed sheets outstanding
Helene
1 nacht verbleven in mei 2024
10/10 – Uitstekend
Jessica
Reisde met een groep
22 mei 2024
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Yhe location is very strategic that is close to shopping and dining area. It’s 3 mins walk to Maxwell and 5-7 mins in chinatown MRT which is station to connect to blue, purple, and green line . It’s safe to walk in the area at night . Staff are incredibly nice and polite .
Jessica
3 nachten verbleven in mei 2024
8/10 – Goed
Karel
Reisde met partner
10 mei 2024
Positief: Netheid, personeel en service
Great service and location. The place is getting a bit tired but the beds were comfortable and it definitely stands out when compared to cookie cutter rooms of your typical more Wester chains.
Karel
2 nachten verbleven in mei 2024
Reactie van Sin Yee op 11 mei 2024
Dear Ms Karel,We are delighted to have provided you with suitable accommodation for your trip here. Please let us know if any part of the stay didn’t work for you and we will be happy to introduce improvements in those areas for an enhanced future experience. We appreciate your kind ratings, and we hope to welcome you back again before long!Best regardsSin YeeGuest Relations Officer
10/10 – Uitstekend
Jurgen
Zakenreiziger
8 mei 2024
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very friendly staff. Clean and safe and charming. Convenient location in china town. Next to subway
Jurgen
5 nachten verbleven in mei 2024
Reactie van Putri op 8 mei 2024
Dear Mr Jurgen, Thank you so much for taking the time to share your experience at our hotel. We're thrilled to hear that you found our staff to be friendly and helpful. As a team, we strive to provide exceptional service and amenities to all of our guests, and we're delighted that we could do so for you. We appreciate your feedback and hope to have the opportunity to welcome you back in the future for another outstanding stay!Warmest regards, Putri Guest Relations Officer
8/10 – Goed
Beate
6 mei 2024
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Kleineres, nettes Hotel. Öffentliche Transportmittel in unmittelbarer Umgebung. Zentral zu allen Sehenswürdigkeiten gelegen. Sehr freundliches und hilfsbereites Personal.
Beate
1 nacht verbleven in mei 2024
Reactie van Putri op 8 mei 2024
Dear Ms Beate, We're delighted that you enjoyed your recent stay with us, as reflected in your 4/5 rating. Your satisfaction is our top priority, and we're grateful for your feedback. If there's anything we can do to ensure a 5-star experience during your next visit, please don't hesitate to reach out. We look forward to having the opportunity to welcome you back in the future. Warmest regards, Putri Guest Relations Officer
10/10 – Uitstekend
Michael
29 apr 2024
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Michael
10 nachten verbleven in april 2024
Reactie van Puvan Arjunan |Guest Relations Manager op 12 mei 2024
Dear Michael, We are delighted to have provided you with suitable accommodation for your trip here. Please let us know if any part of the stay didn’t work for you and we will be happy to introduce improvements in those areas for an enhanced future experience. We appreciate your kind ratings, and we hope to welcome you back again before long!
4/10 – Matig
amanda
Reisde met familie
27 apr 2024
Positief: Personeel en service, voorzieningen
Negatief: Netheid, staat van de accommodatie en faciliteiten
The location and style of this hotel is convenient and unique. But the interior needs refreshed. I unfortunately got a room that smelled like sewage and the hotel was sold out and I could not be moved so they came to spray air freshener. (Which didn’t work)
amanda
2 nachten verbleven in april 2024
Reactie van Putri op 29 apr 2024
Dear Ms Amanda, Thank you so much for taking the time to share your experience at our hotel. We appreciate your feedback and are pleased to know that you enjoyed our prime location.We apologized for any inconvenience caused. We sincerely appreciate your understanding and flexibility during your stay with us. Your comments will guide us in continually enhancing our guests' experience. We truly look forward to the opportunity to welcome you back and provide an even more memorable stay.Warmest regards, Putri Guest Relations Officer
6/10 – Redelijk
Michele Jean
Reisde met een groep
26 apr 2024
Positief: Netheid
Property seems a bit tired, as do the staff. Little effort to help us to our room with our bags, or offer much assistance at all. Entrance to the breakfast restaurant appears to take you almost into the kitchen. . Several "under maintenance " signs (e.g. fountain area on 2nd floor outside) appear to have been there for a long, long time. Room was clean and comfortable, although there was a lot of street noise. French doors leading to "balcony" don't fit tughtly, so sound rolls in. Balcony looks out on a parking garage - not conducive to sipping one's morning coffee while planning your day in Singapore.
Michele Jean
1 nacht verbleven in april 2024
Reactie van Puvan Arjunan | Guest Relations Manager op 12 mei 2024
Dear Jean, Thank you so much for taking the time to share your experience at our hotel. We apologize for any inconvenience caused by noise through the night. Your feedback is valuable in helping us in continually enhancing our guests' experience. Thank you again for choosing our hotel, and we hope to have the pleasure of welcoming you back in the future. Thank you.
8/10 – Goed
Michele Jean
26 apr 2024
Positief: Netheid, personeel en service
Michele Jean
1 nacht verbleven in april 2024
Reactie van Puvan Arjunan | Guest Relations Manager op 12 mei 2024
Dear Jean, We are delighted to have provided you with suitable accommodation for your trip here. Please let us know if any part of the stay didn’t work for you and we will be happy to introduce improvements in those areas for an enhanced future experience. We appreciate your kind ratings, and we hope to welcome you back again before long!Thank you.
10/10 – Uitstekend
Martin
Reisde met partner
24 apr 2024
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The hotel is conveniently located next to Maxwell food center and less than five minutes from China town with great shopping and hawker stalls. The hotel offers many amenities with such simple things as water and snack that other hotels often charge for.
Martin
3 nachten verbleven in april 2024
Reactie van Putri op 29 apr 2024
Dear Mr Martin, Thank you for your recent stay and for awarding us a perfect rating. Your glowing feedback made our day! We're dedicated to providing memorable experiences, and your satisfaction lets us know we're on the right track. We are also thrilled to know that you enjoyed the complimentary minibar and snacks. We eagerly await your next visit and the chance to exceed your expectations once more.Warmest regards, Putri Guest Relations Officer
6/10 – Redelijk
Susan
21 apr 2024
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The hotel is well located, next to a metro station and Chinatown. Be warned - the executive room is really small . We couldn't lay both open suitcases on the floor. If you have a room on the street side, take ear plugs. Staff were charming and helpful though.
Susan
1 nacht verbleven in april 2024
Reactie van Putri op 29 apr 2024
Dear Ms Susan, Thank you so much for taking the time to share your experience at our hotel. We appreciate your feedback and are pleased to know that you enjoyed our prime location. We sincerely appreciate your understanding and flexibility during your stay. We apologize for any inconvenience caused however, we are glad that our staffs has made a positive experience during your stay. We look forward to the opportunity to welcome you back and provide an even more memorable stay.Warmest regards, Putri Guest Relations Officer
8/10 – Goed
Ian
Reisde met partner
18 apr 2024
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Service was excellent. Free minibar. Close to Chinatown and MRT.
Ian
3 nachten verbleven in april 2024
Reactie van Putri op 29 apr 2024
Dear Mr Ian, Thank you so much for taking the time to share your wonderful experience with us! Our staff takes great pride in providing friendly and helpful service, and it's heartening to learn that they made a positive impression on your experienceWe're also thrilled to hear that you truly enjoyed the complimentary minibar and our location lived up to your expectations. We look forward to welcoming you back for another wonderful experience in the future.Warm Regards,PutriGuest Relations Officer
10/10 – Uitstekend
Justin
Reisde met partner
2 apr 2024
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I’d rather not share how great this place is and I’d like to keep it a secret! Lovely staff. Free minibar. Welcome bottle of wine,
Beautiful and spotless room in a gorgeous building moments from Chinatown, Maxwell Hawker Centre, The MRT and so central. Wonderful.
Justin
4 nachten verbleven in maart 2024
Reactie van Sirrull op 15 apr 2024
Dear Mr JustinThank you so much for taking the time to share your wonderful experience at the Scarlet Hotel. Our staff takes great pride in providing friendly and helpful service, and it's heartening to learn that they made a positive impression on your experience.We also appreciate your positive comments about our super location in Chinatown.We look forward to the opportunity to welcome you back and provide an even more memorable stay.Warm Regards,Sirrull AsrahGuest Relations Officer
8/10 – Goed
Masayuki
Reisde met familie
31 mrt 2024
Positief: Personeel en service, staat van de accommodatie en faciliteiten
Very lovely and comveniet hotel I have experienced in Singapore
Masayuki
3 nachten verbleven in maart 2024
Reactie van Sirrull op 15 apr 2024
Dear Mr MasayukiThank you so much for taking the time to share your positive experience with us! We're thrilled to hear that you enjoyed your stay with us and that our location lived up to your expectations. Thank you again for choosing our hotel, and we hope to have the pleasure of welcoming you back in the future. Warm RegardsSirrull AsrahGuest Relations Officer
8/10 – Goed
Jane, Woking
Reisde met partner
30 mrt 2024
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nice boutique hotel, if a little tired in places
Well placed for eating in busy, buzzy Chinatown
A short grab-ride to the main centre
Jane
2 nachten verbleven in maart 2024
Reactie van Sirrull op 15 apr 2024
Dear Ms JaneThank you so much for taking the time to share your positive experience with us! We're thrilled to hear that you enjoyed your stay with us and that our location lived up to your expectations. We look forward to welcoming you back for another wonderful experience in the future.Warm RegardsSirrull Asrah Guest Relations Officer
10/10 – Uitstekend
Olav
Reisde met partner
27 mrt 2024
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
This is a unique hotel at a great location in Chinatown. Very comfortable room, spacious bathroom and a complimentary minibar restocked daily. Rooftop bar with a great view over the area.
Olav
2 nachten verbleven in maart 2024
Reactie van Sirrull op 15 apr 2024
Dear Mr OlavThank you for staying with us and for awarding us a perfect rating. Your glowing feedback made our day! We're dedicated to providing memorable experiences, and your satisfaction lets us know we're on the right track. We're thrilled to hear that you enjoyed your stay with us and that our location lived up to your expectations. It's fantastic to know that you found your room comfortable and well-equipped with all the services you needed. We aim to provide a memorable and enjoyable experience for our guests. We're also delighted that you appreciated the complimentary mini bar and snacks – we believe those little extras can make a big difference in our guests' overall satisfaction.We eagerly await your next visit and the chance to exceed your expectations once more.Warmest RegardsSirrull AsrahGuest Relations Officer
10/10 – Uitstekend
Jungtark
23 mrt 2024
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great location. Great staff, hotel is in good condition. Can hear some young people being loud late night sometimes but it is in Chinatown with lots of bars nearby. The tradeoff is you get amazing location, can walk to Maxwell Food Center in 1 min, transit is nearby and a great hotel with excellent amenities
Jungtark
2 nachten verbleven in maart 2024
Reactie van Sirrull op 15 apr 2024
Dear Mr JungtarkThank you for taking the time to rate our hotel with 5 stars! We're thrilled to hear that you enjoyed your stay with us and that we met your expectations. We strive to provide exceptional service and amenities to all of our guests, and we're delighted that we could do so for you. We apologize for any inconvenience caused by the noise late at night. Your feedback is valuable in helping us in continually enhancing our guests' experience.We also appreciate your positive comments about our super location in Chinatown!Thank you again for your feedback and hope to have the opportunity to welcome you back in the future for another outstanding stay!Warm RegardsSirrull Guest Relations Officer
10/10 – Uitstekend
Michael
Reisde met familie
11 mrt 2024
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Stay one night
Very good
Michael
1 nacht verbleven in maart 2024
Reactie van Sirrull op 15 apr 2024
Dear Mr MichaelThank you for taking the time to rate our hotel with 5 stars! We're thrilled to hear that you enjoyed your stay with us and that we met your expectations. We strive to provide exceptional service and amenities to all of our guests, and we're delighted that we could do so for you. We appreciate your feedback and hope to have the opportunity to welcome you back in the future for another outstanding stay!Warm regardsSirrullGuest Relations Officer
10/10 – Uitstekend
Roberto
Reisde met familie
6 mrt 2024
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We loved this property and location! Great food at the hawker center one block away and metro also one block made it very easy to get around.
The staff was friendly. The rooftop bar was a nice place to enjoy the evening. The room was plush and quiet.
The pictures do it justice. It was well worth the value and I would recommend it!
Roberto
3 nachten verbleven in januari 2024
Reactie van Sirrull op 15 apr 2024
Dear Mr RobertoThank you for staying with us and for awarding us a perfect rating. Your glowing feedback made our day! We're dedicated to providing memorable experiences, and your satisfaction lets us know we're on the right track. We're thrilled to hear that you enjoyed your stay and that our location lived up to your expectations. Our staff takes great pride in providing friendly and helpful service, and it's heartening to learn that they made a positive impression on your experience. Once again, thank you for choosing the Scarlet Hotel, and we hope to have the pleasure of welcoming you back for another memorable stay in the future.Warm RegardsSirrull Guest Relations Officer
10/10 – Uitstekend
Hasegawa
5 mrt 2024
Hasegawa
2 nachten verbleven in februari 2024
Reactie van Puvan op 16 apr 2024
Dear Hasegawa, Thank you so much for taking the time to share your positive experience with us!Thank you. Warm Regards, Puvan Arjunan Guest Relations Manager
10/10 – Uitstekend
Csaba
24 feb 2024
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Csaba
9 nachten verbleven in februari 2024
Reactie van p op 16 apr 2024
Dear Csaba,Thank you for taking the time to rate our hotel with 5 stars! We're thrilled to hear that you enjoyed your stay with us and that we met your expectations. We strive to provide exceptional service and amenities to all of our guests, and we're delighted that we could do so for you. We appreciate your feedback and hope to have the opportunity to welcome you back in the future for another outstanding stay!Thank you. Warm Regards, Puvan Arjunan Guest Relations Manager
10/10 – Uitstekend
Peter
23 feb 2024
Peter
1 nacht verbleven in februari 2024
Reactie van Puvan op 16 apr 2024
Dear Mr Peter, We're delighted that you enjoyed your recent stay with us, as reflected in your 5/5 rating. Your satisfaction is our top priority, and we're grateful for your feedback. We look forward to having the opportunity to welcome you back in the future. Thank you. Warm Regards, Puvan Arjunan Guest Relations Manager
10/10 – Uitstekend
Nigel
19 feb 2024
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Nigel
4 nachten verbleven in februari 2024
Reactie van Kenneth Ong op 20 feb 2024
Dear Nigel,We're delighted that you enjoyed your recent stay with us, as reflected in your 5/5 rating. Your satisfaction is our top priority, and we're grateful for your feedback. We look forward to having the opportunity to welcome you back in the future. Thank you. Regards,Kenneth OngSenior Guest Relations Manager
10/10 – Uitstekend
Harry
Reisde met een groep, Reisde met partner
19 feb 2024
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great hotel, service and location. Staff was superb and friendly. Restaurant in hotel was overly expensive and not noteworthy.
Harry
Reactie van Kenneth Ong op 20 feb 2024
Dear Hary,Thank you for taking the time to rate our hotel with 5 stars! We're thrilled to hear that you enjoyed your stay with us and that we met your expectations. We strive to provide exceptional service and amenities to all of our guests, and we're delighted that we could do so for you. We appreciate your feedback and hope to have the opportunity to welcome you back in the future for another outstanding stay!Thank you. Reagrds,Kenneth OngSenior Guest Relations Manager The Scarlet Singapore
8/10 – Goed
Andrew
16 feb 2024
Andrew
3 nachten verbleven in februari 2024
Reactie van Puvan op 16 apr 2024
Dear Mr Andrew, Thank you so much for taking the time to share your experience at our hotel. Thank you. Warm Regards, Puvan Arjunan Guest Relations Manager
10/10 – Uitstekend
Morgan
15 feb 2024
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Loved my stay
I loved this hotel. Really beautiful lobby, amazing shower pressure, clean and comfortable bedding and very friendly staff.
Morgan
1 nacht verbleven in februari 2024
Reactie van Sin Yee op 16 feb 2024
Dear Ms Morgan, Thank you for your recent stay and for awarding us a perfect rating. Your glowing feedback made our day! We're dedicated to providing memorable experiences, and your satisfaction lets us know we're on the right track. We eagerly await your next visit and the chance to exceed your expectations once more.Warm regards,Sin YeeGuest Relations Officer
10/10 – Uitstekend
Robert
12 feb 2024
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Robert
1 nacht verbleven in februari 2024
Reactie van Kenneth Ong op 20 feb 2024
Dear Robert, We're delighted that you enjoyed your recent stay with us, as reflected in your 10/10 rating. Your satisfaction is our top priority, and we're grateful for your feedback. We look forward to having the opportunity to welcome you back in the future. Thank you. Kenneth OngSenior Guest Relations Manager
8/10 – Goed
Christina
Reisde met een groep
12 feb 2024
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Helpful staff, convenient location for bus and MRT, Chinatown just round the corner. The free minibars and snacks were a lovely touch.
Christina
6 nachten verbleven in februari 2024
Reactie van Sin Yee op 16 feb 2024
Dear Ms Christina, We're delighted that you enjoyed your recent stay with us, as reflected in your 4/5 rating. Your satisfaction is our top priority, and we're grateful for your feedback. If there's anything we can do to ensure a 5-star experience during your next visit, please don't hesitate to reach out. We look forward to having the opportunity to welcome you back in the future. Best regards,Sin YeeGuest Relations Officer
8/10 – Goed
Michael
Reisde met partner
11 feb 2024
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Overall we were very happy with the hotel and the service. However, they should review their price policy. Singapore is an expensive place but when we went to their rooftop bar and the food we ordered was served we were not sure if we should laugh or cry…We order „Truffle Oil Parmesan Fries“ (S$ 23) and a „cold cut platter“ (S$ 38)….Well…there was absolutely no sign or even taste of truffles in the fries; luckily the portion was so small that we survived this salt shock….But the cold cut platter was the (negative) highlight….Not only that we didn’t get some bread (okay, our bad … wasn’t mentioned on the menu - but hey….cold cut without bread?…) we got a sloppy arranged small platter with 3-4 (each) thin pieces of salami, ham, mortadella and a slightly larger than a fingernail pice of cheese….Was it least fresh? - Well not sure as it looked and tasted defrosted. So we spent S$ 61 for really crappy food…. :-(. PS: The drinks are also not cheap but still in an acceptable price range.
Michael
1 nacht verbleven in februari 2024
Reactie van Sin Yee op 16 feb 2024
Dear Mr Michael,We're delighted that you enjoyed your recent stay with us, as reflected in your 4/5 rating. Your satisfaction is our top priority, and we're grateful for your feedback. If there's anything we can do to ensure a 5-star experience during your next visit, please don't hesitate to reach out. We look forward to having the opportunity to welcome you back in the future. Best regards,Sin YeeGuest Relations Officer
10/10 – Uitstekend
Kyle
Reisde met partner
9 feb 2024
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Hotel staff were exceptional, great service all around! The hotel is located in a very convenient spot. Very accessible to many subway lines. A lot of dining options within short walking distance. The hotel provided free bottled water and snacks/fruits, self served in the lobby which we really appreciated. They also provided a range of toiletries. Towels and sheets were very clean. Only downside is, the hotel itself seems to be very old. Carpet, and furnitures in the room such as desk, chairs, fridge etc needs to be changed. Carpets were very stained and walls are getting very old.
Kyle
Reactie van Sin Yee op 16 feb 2024
Dear Mr Kyle, Thank you for taking the time to rate our hotel with 5 stars! We're thrilled to hear that you enjoyed your stay with us and that we met your expectations. We strive to provide exceptional service and amenities to all of our guests, and we're delighted that we could do so for you. We appreciate your feedback and hope to have the opportunity to welcome you back in the future for another outstanding stay!Best regards,Sin YeeGuest Relations Officer
10/10 – Uitstekend
heikki
6 feb 2024
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
China Town
Sijainti hyvä tarkoitukseemme. Huone oli siisti ja palvelu erinomainen.
heikki
5 nachten verbleven in januari 2024
Reactie van Sin Yee op 16 feb 2024
Dear Mr Heikki,Thank you for taking the time to rate our hotel with 10 stars! We're thrilled to hear that you enjoyed your stay with us and that we met your expectations. We strive to provide exceptional service and amenities to all of our guests, and we're delighted that we could do so for you. We appreciate your feedback and hope to have the opportunity to welcome you back in the future for another outstanding stay!Best regards,Sin Yee Guest Relations Officer
8/10 – Goed
Michelle
Reisde met een groep, Reisde met familie
5 feb 2024
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great hotel, a little tired but part of the charm, not really an issue, excellent location with easy access to the MTR, helpful staff, quiet, clean, great if you want a boutique hotel, highly recommend.
Michelle
3 nachten verbleven in januari 2024
Reactie van Putri op 5 feb 2024
Thank you so much for taking the time to share your experience at our hotel. We're thrilled to hear that you enjoyed your stay with us and that our location lived up to your expectations. We're also thrilled to hear that you found our staff to be friendly and helpful. It's always our goal to provide excellent service and make our guests feel at home. We look forward to the opportunity to welcome you back and provide an even more memorable stay.Thank you.
10/10 – Uitstekend
Dominique
31 jan 2024
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Dominique
10 nachten verbleven in januari 2024
Reactie van Kenneth Ong op 20 feb 2024
Dear Dominique,We're delighted that you enjoyed your recent stay with us, as reflected in your 10/10 rating. Your satisfaction is our top priority, and we're grateful for your feedback. We look forward to having the opportunity to welcome you back in the future. Thank you. Sincerely,Kenneth OngSenior Guest Relations Mnager
10/10 – Uitstekend
Geverifieerde reiziger
28 jan 2024
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Amazing staff. Scarlet hotel is proximal to Chinatown, the Hawkers place and near the metro which makes it convenient to see most of the sites in SINGAPORE. The minibar in the room is free which is a rarity. The small room and somewhat antiquated structure is nothing compared to the superb service of everyone in the hotel. They’re all great and that’s what made my stay extremely comfortable, enjoyable and special.
Geverifieerde reiziger
1 nacht verbleven in januari 2024
Reactie van Samantha op 31 jan 2024
Dear Sir/Madam,Thank you so much for taking the time to share your wonderful experience at the Scarlet Hotel. We're delighted that you enjoyed your recent stay with us, as reflected in your 10/10 rating. Your satisfaction is our top priority, and we're grateful for your feedback. We look forward to having the opportunity to welcome you back in the future. Warm Regards, SamanthaGuest Relations OfficerThe Scarlet Singapore
8/10 – Goed
jocelyn
27 jan 2024
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Return to the Scarlet
I was there 6 months ago and re visited. The room was fine but not as nice as previously in terms of lay out n size. Paid more but prob didn’t book early enough.
Comfortable but have issues when there are no normal windows.
Service was v good, everything was clean n I like the feel of the place. A little unusual, eclectic, different. Most enjoyable esp with Maxwell food court 2 min walk away!!
jocelyn
3 nachten verbleven in januari 2024
Reactie van Samantha op 31 jan 2024
Dear Ms Jocelyn,Thank you so much for taking the time to share your experience at our hotel. We apologize for any inconvenience caused by the absence of window in your room. Your feedback is valuable in helping us strike the right balance between heritage and modern convenience since our hotel is nestled in a historical building with its original structure and heritage. We sincerely appreciate your understanding and flexibility during your stay. Warm Regards, SamanthaGuest Relations OfficerThe Scarlet Singapore
10/10 – Uitstekend
Carol
Reisde met partner
27 jan 2024
Check in was excellent. We arrived very early due to flight times and our luggage was stored until our room was ready , which was well before the normal check in time. The room was clean and comfortable. A little on the small size but was adequate for the time we stayed. The area around the hotel provided plenty places to eat as in China town. Marina Bay is close enough to walk although the metro is close to hotel. At check out, our cases were stored and a taxi ordered for us later in the day to return to airport. A big thank you to the staff , as the customer care was excellent.
Carol
3 nachten verbleven in januari 2024
Reactie van Samantha op 31 jan 2024
Dear Ms Carol,Thank you so much for taking the time to share your wonderful experience at the Scarlet Hotel. It's wonderful to know that despite the size of the room, you found it comfortable and equipped with everything you needed for your stay.Thank you again for choosing our hotel, and we hope to have the pleasure of welcoming you back in the future. Warm Regards, SamanthaGuest Relations OfficerThe Scarlet Singapore
10/10 – Uitstekend
Dominic
25 jan 2024
Dominic
2 nachten verbleven in januari 2024
Reactie van Samantha op 2 feb 2024
Dear Mr Dominic,Thank you so much for taking the time to share your experience at our hotel. We're delighted that you enjoyed your recent stay with us, as reflected in your 10/10 rating. Your satisfaction is our top priority, and we're grateful for your feedback. We look forward to having the opportunity to welcome you back in the future. Warm Regards, SamanthaGuest Relations OfficerThe Scarlet Singapore
10/10 – Uitstekend
Sharon, Horley
24 jan 2024
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Sharon
5 nachten verbleven in januari 2024
Reactie van Samantha op 2 feb 2024
Dear Ms Sharon,Thank you for taking the time to rate our hotel with 5 stars! We're thrilled to hear that you enjoyed your stay with us and that we met your expectations. We strive to provide exceptional service and amenities to all of our guests, and we're delighted that we could do so for you. We appreciate your feedback and hope to have the opportunity to welcome you back in the future for another outstanding stay!Warm Regards, SamanthaGuest Relations OfficerThe Scarlet Singapore
10/10 – Uitstekend
David
23 jan 2024
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Excellent
Contacted the Hotel while on our Cruise and got quick and informative replies. We wanted to know about luggage storage and early check in. When we arrived, we were told that there was a room available and were able to check in early. We were also given an upgraded room which was unexpected, but much appreciated.
David
1 nacht verbleven in januari 2024
Reactie van Reggita Sudirno - Marketing Manager | The Scarlet op 24 jan 2024
Dear David, Thank you so much for taking the time to share your wonderful experience at the Scarlet Hotel. Our staff takes great pride in providing friendly and helpful service, and it's heartening to learn that they made a positive impression on your experience. We look forward to the opportunity of hosting you once more.Safe travels and see you soon!Warm Regards,
8/10 – Goed
David
Reisde met partner
20 jan 2024
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Convenient location next to subway station and Maxwell Food Court. Older property with small rooms but excellent and friendly staff. Also appreciated the complimentary mini bar. Quiet location and comfortable bed.
David
3 nachten verbleven in januari 2024
Reactie van Reggita Sudirno - Marketing Manager | The Scarlet op 24 jan 2024
Dear David,Thank you so much for taking the time to share your experience at our hotel. We're thrilled to hear that you found our staff to be friendly and helpful, and are delighted that you appreciated the complimentary mini bar and snacks – we believe those little extras can make a big difference in our guests' overall satisfaction. We are also pleased to know that you enjoyed our prime location surrounded by vibrant restaurants and bars, hawker center, MRT station, and with China Town just across the street.We look forward to the opportunity to welcome you back and provide an even more memorable stay. Warm Regards,
10/10 – Uitstekend
Robert
11 jan 2024
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
The room we had was small but adequate. We were told that because it is an old building the rooms vary in size.
Excellent location. We were able to walk to much of what we wanted to see. There is a subway station down the street for further trips
Robert
3 nachten verbleven in januari 2024
Reactie van Reggita Sudirno - Marketing Manager | The Scarlet op 24 jan 2024
Dear Robert, We are delighted to have provided you with suitable accommodation for your trip here. It's wonderful to know that despite the size of the room, you found it comfortable and equipped with everything you needed for your stay. Your feedback is valuable in helping us strike the right balance between heritage and modern convenience. We aim to provide a memorable and enjoyable experience for our guests. Thank you again for choosing our hotel, and we hope to have the pleasure of welcoming you back in the future.
10/10 – Uitstekend
Richard
Reisde met partner, Reisde met familie
9 jan 2024
Staff were absolutely terrific!!
Richard
3 nachten verbleven in januari 2024
Reactie van Reggita Sudirno | The Scarlet Singapore op 24 jan 2024
Dear Richard,Thank you so much for taking the time to share your wonderful experience at the Scarlet Hotel. We're thrilled to hear that you found our staff to be terrific. It's always our goal to provide excellent service and make our guests feel at home. We look forward to having the opportunity to welcome you back in the future. Warm Regards,
8/10 – Goed
Lawrence R
7 jan 2024
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Lawrence R
3 nachten verbleven in december 2023
Reactie van Reggita Sudirno | The Scarlet Singapore op 24 jan 2024
Dear Lawrence, Thank you for your recent stay and positive rating for us. We hope to have the pleasure of welcoming you back in the future.
10/10 – Uitstekend
Pao
Reisde met familie
27 dec 2023
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
We enjoyed our stay! The staffs are very friendly & helpful. They offered our family from three rooms to use the conference room for playing games and hangout!
Pao
4 nachten verbleven in december 2023
Reactie van Reggita Sudirno | The Scarlet Singapore op 24 jan 2024
Dear Pao,Thank you for your recent stay and for awarding us a perfect rating. Your glowing feedback made our day! We're thrilled to hear that you enjoyed your stay with us and that we met your expectations. Our staff takes great pride in providing friendly and helpful service, and it's heartening to learn that they made a positive impression on your experience. We look forward to the opportunity to welcome you back and provide an even more memorable stay.Warm Regards,
10/10 – Uitstekend
Charlotte
Reisde met familie
27 dec 2023
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great location and hotel.
Lovely stay in the heart of Singapore.
Only complaint was we couldnt use the bar aa it had been hired out for a private function, personally i think hotel guests should always have a bit of the bar to go to as this waa a factor that made us choose the hotel. Disappointing.
Charlotte
1 nacht verbleven in december 2023
Reactie van Reggita Sudirno | The Scarlet Singapore op 24 jan 2024
Dear Charlotte,We're thrilled to hear that you enjoyed your stay with us and that our location lived up to your expectations. We apologize for any inconvenience caused by the unavailability of bar area. We sincerely appreciate your understanding and flexibility during your stay. Your comments will guide us in continually enhancing our guests' experience. Thank you again for choosing our hotel, and we hope to have the pleasure of welcoming you back in the future. Warm Regards,