Dear Abraham,Thank you for taking the time to share your feedback with us. We are glad to hear that you enjoyed our accommodation and service. Please, accept our apology for the dust in your room. We appreciate your understanding and patience, and we will work hard to improve our cleanliness and clarity. Hope to welcome you back soon and provide you with even better experience. Best Regards,Nikolay Rusev,General Manager

Dear Nadim,Thank you for rating our services so high!In regards of renovation that you have mentioned: The property was fully renovated in 2020. The idea of the designers was to keep the original historical retro style of the rooms and all areas. The hotel looks dated on purpose. This way we offer our guests to experience the atmosphere of the bygone era and periods. Looking forward to be at your service again!Best Regards,Nikolay Rusev,General Manager

Dear Abraham,I am very sorry to read that the only disappointment with our hotel was the loud music. Unfortunately, there are rare situations where other people do not comply with the rules on permitted noise levels and control is a real challenge. Especially in the summer, Sofia is a nightlife city, which is good news for party lovers and bad news for people who need a good night's sleep. We have quiet rooms and we always try to accommodate there our sensitive guests in case we expect noisy evenings. Knowing your preferences, I can assure you that next time we will take them into account! Looking forward to welcome you again! Best Regards, Nikolay Rusev, General Manager

Thanks for your feedback!

Dear Yuri, Please, accept my sincere gratitude for taking the time to share your impressions following your recent stay at the Grand Hotel Sofia! Thank you also for your kind recognition of our service team and for all your comments! Looking forward to welcome you back! Best Regards, Nikolay Rusev General Manager

Dear Valued Guest, Thank you for your kind recognition. We are more than happy that your experience with us was pleasant and satisfying. We will be happy to welcome you again for your next visit in Sofia! Kind regards, Kristian Ivanov Front Office Manger

Dear Valued Guest, Thank you for taking the time to write this feedback. Your recommendations and remarks are most welcomed and appreciated. We are sorry that our service was not on the level of your expectations, but I would like to assure you that our Concierge is at your service, whenever you need assistance with organizing your trips or any other services that are not offered by the hotel. I am sure that the next time you need help you will receive the best possible service from our professional and dedicated team. Looking forward to welcoming you again in Grand Hotel Sofia! Kind regards, Kristian Ivanov Front Office Manager

Dear Valued Guest, Thank you for your great review following your recent stay at the Grand Hotel Sofia. Our team here strives to make each guest experience as close to perfect as possible. When we accomplish that we have done our job. Looking forward to your next visit to Sofia and our hotel. Kind Regards, Nikolay Rusev

Dear Ana, Thank you for taking the time to share this review. We are delighted that you have enjoyed our amenities and, above all, that the service has exceeded your expectations. We are looking forward to your next visit to Sofia and our hotel. Sincerely Petya Angelova Front Office Manager

Dear Valued Guest, Thank you for your wonderful comments about Grand Hotel Sofia and on our “helpfull and friendly” staff. It is very pleasing to read that you find our hotel recommendable and we have managed to turn your stay into a memorable one. We look forward to welcoming you back again the next time you are in town. If I can do anything for you during your next visit to our hotel, please do not hesitate to call me. The front desk would be happy to connect you to my office. Sincerely Petya Angelova Front Office Manager

Dear Johan, Thank you for taking the time to share this review. We are delighted that you have enjoyed our amenities and, above all, that the service has met your expectations. We are looking forward to your next visit to Sofia and our hotel. Kind Regards, Petya Angelova Front Office Manager

Dear valued guest, Thank you so much for sharing your experience with everyone. Your description of Grand Hotel Sofia is the feedback that any hotelier can only dream about. Welcoming guests is more of an art than just a business for us, thus paying attention to the details is of great importance. We are delighted that our efforts have been noticed. My colleagues are grateful for the kind recognition. We are not planning a swimming pool but you can always indulge yourself in our Health Center with a relaxing massage or SPA day. Naturally, we would love to be at your service next time your travel plans take you to our town. Sincerely, Petya Angelova Front Office Manager

Dear valued guest, Thank you for the valuable feedback. I am sorry if my colleagues didn't succeed in turning your stay into a memorable experience. Please, do not hesitate to contact me personally next time you stay with us. Naturally, we would love to be at your service again. Sincerely, Petya Angelova Front Office Manager

Dear Cornelis, Thank you so much for sharing your positive experience with the Tripadvisor readers. Your description of Grand Hotel Sofia and the local area make us proud with our job and our city! We hope it will not be long before we welcome you again as guests of the Grand Hotel Sofia! Kind regards, Maria Vandova Assistant Front Office Manager

Dear Vassil,Please accept our sincere gratitude for the kind words and great compliments! We really appreciate it.When we receive such feedback, we know that our efforts have been noticed, and this is the best reward for all of us!It will be our pleasure to be at your service again!Best Rregards,Nikolay Rusev,General Manager

Dear Edmondo, Thank you so much for staying with us and for sharing your review!We are pleased that you have enjoyed your stay and we are looking forward to be at your service again! Best Regards, Nikolay Rusev, General Manager

Dear Melvin,Thank you so much for sharing your comments and rating our services this wonderful way!Looking forward to welcome you back!Best Regards,Nikolay Rusev,

Dear Barry,Thank you so much for rating our services!Looking forward to seeing you back!Best Regards,Nikolay Rusev,

Dear Sofiia,Thank you for your feedback and for rating our services!We are looking forward to welcome you again!Best Regards,Nikolay Rusev.General Manager

Thank you for your kind words! We're thrilled to hear that you enjoyed your stay with us at Grand Hotel Sofia. Providing exceptional experiences for our guests is always our top priority, and we're delighted that you found our accommodations comfortable. We look forward to welcoming you back on your next visit to Sofia. Safe travels!Best Regards,A.PehlivanovFront Office Manager

Dear Catherine, Thank you so much for your feedback and for rating our hotel this way! We are pleased that you have enjoyed your stay and we are looking forward to welcome you again! Best Regards,Nikolay Rusev, General Manager

Dear Marc-Andre,Thank you so much for being our guest and for sharing your impressions from your stay!I am really pleased to read your comments in regards of our staff and I am sorry that the room temperature control was an issue in your case. Looking forward to be at your service again!Best Regards,Nikolay Rusev,General Manager

Dear Llyr,Thank you so much for staying with us and for sharing your wonderful feedback!We are pleased that you have enjoyed your stay with us and we are looking forward to be at your service again!Best Regards,Nikolay Rusev,General Manager

Dear Volker,Thank you very much for staying with us and for sharing your fantastic review!We are pleased that you have enjoyed your stay and we are looking forward to welcome you back!Best Regards,Nikolay Rusev,General Manager

Dear Gino,Thank you so much for staying with us and for sharing your wonderful feedback!We are pleased that you have enjoyed your stay. Looking forward to be at your service again!Best Regards,Nikolay Rusev,General Manager

Dear SalvatoreThank you for your feedback and kind recommendation!Looking forward to welcome you again!Best Regards,Nikolay Rusev,General Manager

Dear Johan,Thank you for your feedback!Looking forward to welcome you again at the Grand Hotel Sofia!Best Regards,Nikolay Rusev,General Manager

Dear Valued Guest,Thanks for your feedback!Looking forward to be at your service again!Best Regards,Nikolay Rusev,General Manager

Dear Rifat,Thank you so much for rating us this wonderful way!We are pleased that we have created such a nice experience for you and we are looking forward to welcome you back!Best Regards,Nikolay Rusev,General Manager

Dear Susan,We are thrilled to read your wonderful review and to know that you had an excellent stay at our hotel. Thank you for sharing your compliments on our location and overall quality. It was a pleasure to have you as our guest and we look forward to welcoming you back soon!Best Regards,Nikolay Rusev,General Manager

Dear Tatyana,Thank you for your kind words and positive feedback. We are delighted to hear that you enjoyed your stay at our hotel and appreciated our location, room size, and reception service. We always strive to provide the best experience for our guests and make them feel welcome and comfortable. We hope to see you again soon!Best Regards,Nikolay Rusev,General Manager

Dear Slavyanka,Thank you for being our guests and for sharing your feedback.If you would like to share more of your impressions, you could contact me at n.rusev@grandhotelsofia.bgThanks in advance.We look forward to welcoming you again!Best Regards,Nikolay Rusev,General Manager

Dear Svetoslav,Thank you very much for your feedback and for rating your experience at the Grand Hotel Sofia so high!Looking forward to be at your service again!Best Regards,Nikolay Rusev,General Manager

Dear Zornitsa,Thank you so much for your wonderful review and for rating your experience at the Grand Hotel Sofia so high!Looking forward to welcome you back!Best Regards,Nikolay Rusev,General Manager

Dear Emirhan,Thank you for your feedback!Looking forward to welcome you in 2024 at the Grand Hotel Sofia!Best Regards,Nikolay Rusev

Dear Joshua,Thank you so much for your feedback and for rating our services!Looking forward to welcome you again!Best Regards,Nikolay Rusev,General Manager

Dear Vincent,Thank you so much for your feedback!

Dear Jacqueline It’s wonderful to hear that our hotel’s excellent location and proximity to historical attractions, restaurants, and shops added value to your stay. We’re also thrilled that you found our staff to be amazing and that your overall experience was great. Thank you for sharing your feedback, and we hope to serve you again soon!Best Regrds,Nikolay Rusev

Dear DonatellaThank you for your feedback!Looking forward to welcome you in 2024 at the Grand Hotel Sofia!Best Regards,Nikolay Rusev