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Beoordelingen van Holiday Inn Express & Suites - South Bend Casino

2.5 out of 5
Holiday Inn Express & Suites - South Bend Casino
210 Callander Street, South Bend, IN

Beoordelingen

8,4

Zeer goed

Gastenscore: 10 - Uitstekend. 157 van 303 beoordelingen" "
Gastenscore: 8 - Goed. 84 van 303 beoordelingen" "
Gastenscore: 6 - Redelijk. 26 van 303 beoordelingen" "
Gastenscore: 4 - Matig. 24 van 303 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 12 van 303 beoordelingen" "

9,0/10

Netheid

8,6/10

Personeel en service

8,0/10

Voorzieningen

8,8/10

Staat van de accommodatie en faciliteiten

8,2/10

Milieuvriendelijkheid

Beoordelingen

4/10 – Matig

Jennifer

Positief: Netheid, staat van de accommodatie en faciliteiten
Negatief: Personeel en service
1 nacht verbleven in mei 2024
Reactie van cw op 7 mei 2024
Thank you Jennifer for sharing your feedback with the Holiday Inn team!I’m sorry to hear that your stay was less than satisfactory.Please contact the hotel directly for further assistance.

8/10 – Goed

Theo E

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in april 2024
Reactie van CW op 20 apr 2024
Thank you Theo for sharing your feedback with the Holiday Inn team!

8/10 – Goed

Craig

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
All good
1 nacht verbleven in maart 2024
Reactie van CW op 25 mrt 2024
Thank you Craig for sharing your comments regarding your recent stay!We are happy to hear you enjoyed your stay and we look forward to your next visit.

6/10 – Redelijk

Travis

1 nacht verbleven in maart 2024
Reactie van CW op 19 apr 2024
Thank you, Travis for taking the time to share your feedback with the Holiday Inn Express Team!

8/10 – Goed

shelly, Powell

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The past two days we were awaken by false fir alarms around 4:30. Not the easiest situation when traveling with a child with autism.
4 nachten verbleven in maart 2024
Reactie van CW op 14 mrt 2024
Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn in South Bend.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.

6/10 – Redelijk

Robert

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
All was well until the fire alarm went off at 5:30 in the morning. Thankfully it was a malfunction . But… peaceful sleep was interrupted by the loud alarms going off in our room. Then at breakfast the pancake maker wasn’t working right. And then when we checked out it took the printer 5 minutes to work and print out our receipt.
1 nacht verbleven in februari 2024
Reactie van CW op 10 feb 2024
Thank you,Robert for sharing your comments with the Holiday Inn Express team.I want to take the time to apologize for inconveniences of your recent stay.We hope you will give us another opportunity in the future to make your stay more enjoyable.

8/10 – Goed

Chris

1 nacht verbleven in januari 2024
Reactie van CW op 25 mrt 2024
Thank you Chris for sharing your feedback with the Holiday Inn team!

10/10 – Uitstekend

brian

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in januari 2024
Reactie van CW op 18 jan 2024
Thank you for sharing your feedback with the Holiday Inn Express Team!

10/10 – Uitstekend

Dave

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in januari 2024
Reactie van CW op 13 jan 2024
Thank you Dave for sharing your feedback with the Holiday Inn Express Team!

10/10 – Uitstekend

Tim

Zakenreiziger, Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in januari 2024
Reactie van CW op 13 jan 2024
Thank you, Tim, for sharing your feedback with the Holiday Inn Express Team.

10/10 – Uitstekend

Cathy

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in december 2023
Reactie van Carla op 1 jan 2024
Thank you Kathy for staying with us!We look forward to your next visit!Happy New Year!

8/10 – Goed

Leslie

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Nice hotel
The hotel is nice and was in a perfect location for us. The room was spacious and clean. The safe didn't work and the bed was way too soft but who can really complain for the price. The breakfast as a whole was just ok but the biscuits were amazing.
3 nachten verbleven in december 2023
Reactie van CW op 25 dec 2023
Thank you, Leslie for taking the time to share your experience at the Holiday Inn Express!We really appreciate your business and your feedback!

10/10 – Uitstekend

Don

Positief: Staat van de accommodatie en faciliteiten, comfort kamer
2 nachten verbleven in december 2023
Reactie van CW op 18 dec 2023
Thank you Don for taking the time to share your feedback with the Holiday Inn team!

10/10 – Uitstekend

Lisa

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Had a great stay, rooms were very clean. Continental Breakfast was very good, alot to choose from. Will stay there again.
1 nacht verbleven in december 2023
Reactie van CW op 17 dec 2023
Thank you Lisa for sharing your comments with the Holiday Inn team!We are delighted to hear that you had a pleasant stay.We look forward to your next visit!

10/10 – Uitstekend

Patricia

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
1 nacht verbleven in december 2023
Reactie van CW op 16 dec 2023
Thank you Patricia!We really appreciate your feedback!

6/10 – Redelijk

Geverifieerde reiziger

Reisde met partner
Positief: Netheid, personeel en service
Negatief: Staat van de accommodatie en faciliteiten
The room was perfect; but I was disappointed that a hot breakfast was not provided. It was one of the reasons I chose the property.
Reactie van CW op 16 dec 2023
Thank you Alexandria for taking the time to share your comments with the Holiday Inn team. Unfortunately, we had some staffing challenges, and we were only able to offer a continental breakfast Friday morning.I do apologize for the inconvenience.

10/10 – Uitstekend

Arthur

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Reactie van CW op 17 feb 2024
Thank you, Arthur for sharing your feedback with the Holiday Inn team!We look forward to your next visit.

8/10 – Goed

Jennifer

Zakenreiziger
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
It’s great for work
1 nacht verbleven in december 2023
Reactie van CW op 16 dec 2023
Thank you Jennifer for sharing your comments with the Holiday Inn team!

2/10 – Ontzettend slecht

Diedra

Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Negatief: Personeel en service
Not part of the casino
Front desk person wasn’t the kindest . For some reason I had issues with two different credit cards for incentives at the front desk. After I had already paid for the hotel room, we swiped one of my cards it was accepted, and then she claimed it was declined, although I could show her on my statement that the money was deducted, about 10 minutes later when I got to my room it was refunded. Also not my fault. They claim that this hotel is affiliated with the casino but it’s not anywhere near it.
1 nacht verbleven in november 2023
Reactie van CW op 16 dec 2023
Thank you Diedra for taking the time to share your comments with the Holiday Inn team. I am sorry to hear that you experienced some challenges at check in. Unfortunately, the hotel in not adjacent directly to the Casino, however we are close to the Casino. Holiday Inn is located 10 minutes away from the Casino.

10/10 – Uitstekend

Caitlin

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Clean and fresh. Great staff
1 nacht verbleven in november 2023
Reactie van CW op 24 nov 2023
Thank you, Caitlin for sharing your feedback with the Holiday Inn Team!

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Only disappointment was that we could not check in early
1 nacht verbleven in oktober 2023
Reactie van CW op 30 okt 2023
Thank you for sharing your feedback with us. I am sorry to hear that you could not check in early. The hotel was sold out the night before, and unfortunately, we were unable to check you into the hotel early.

10/10 – Uitstekend

John

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Our room was clean, quiet, and spacious. Staff was efficient and helpful. A minor problem was we had a dripping shower faucet, which couldn't get fixed when during our stay.
2 nachten verbleven in oktober 2023
Reactie van CW op 30 okt 2023
Thank you, John for sharing your feedback with us. I am sorry to hear there was a problem with your room faucet. We use your feedback to help with quality and training. Thank you, again for taking the time to share your experience with us.

8/10 – Goed

Richard

Reisde met een groep
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Clean
2 nachten verbleven in oktober 2023
Reactie van CW op 29 okt 2023
Thank you, Richard for taking the time to share your feedback with the Holiday Inn team!We look forward to your next visit.

2/10 – Ontzettend slecht

Ronnie

4 nachten verbleven in oktober 2023
Reactie van CW op 14 nov 2023
Thank you Ronnie for sharing your feedback with the Holiday Inn Team! I am sorry to see that you were not happy with your stay.Please contact the hotel if you would like to discuss your stay.

10/10 – Uitstekend

Mark

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Convenient and new.
Reactie van CW op 17 okt 2023
Thank you, Mark for sharing your feedback with the Holiday Inn team!We look forward to your next visit!

10/10 – Uitstekend

Thomas

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nice, clean large rooms. Free breakfast.
2 nachten verbleven in oktober 2023
Reactie van CW op 15 okt 2023
Thank you, Thomas for sharing your comments with the Holiday Inn team!We forward to you next visit.

10/10 – Uitstekend

Jason

1 nacht verbleven in september 2023
Reactie van CW op 2 okt 2023
Thank you, Jason for sharing your feedback with the Holiday Inn Team.We look forward to your next visit!

10/10 – Uitstekend

Scott

1 nacht verbleven in september 2023
Reactie van CW op 23 okt 2023
Thank you for sharing your feedback with the Holiday Inn Express. We look forward to your next stay.

8/10 – Goed

Janelle

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Good location!
Just an overnight stay. Great room and very clean!
1 nacht verbleven in september 2023
Reactie van CW op 28 sep 2023
Thank you, Janelle for sharing your feedback with the Holiday Inn team.We look forward to your next stay!

10/10 – Uitstekend

Kevin

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Easy check-in. Plenty of food options and easy on off of major highways. Newer Hotel. Quiet area. Bright parking lot.
2 nachten verbleven in september 2023
Reactie van CW op 27 sep 2023
Thanks you, Kevin for sharing your comments with the Holiday Inn team.We look forward to your next stay!

10/10 – Uitstekend

Carola

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
3 nachten verbleven in september 2023
Reactie van CW op 26 sep 2023
Thank you, Carola for sharing your comments with the Holiday Inn Team.We look forward to you next visit!

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in september 2023
Reactie van CW op 26 sep 2023
Thank you for sharing your feedback with the Holiday Inn Team.

10/10 – Uitstekend

Mark

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Inn did not have tap-and-pay for credit card and the other methods did not function, resulting in a VERY long check-in process.
Reactie van CW op 18 sep 2023
Thank you Mark for sharing your comments with the Holiday Inn Team. We are in the process of upgrading our credit card system to the tap and pay system.

10/10 – Uitstekend

James

Positief: Staat van de accommodatie en faciliteiten
Front desk staff were great!!
2 nachten verbleven in september 2023
Reactie van CW op 18 sep 2023
Thank you, James for sharing your comments with the Holiday Inn Team.We look forward to your next stay!

10/10 – Uitstekend

Susan

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
This property was very clean and well kept up. Refrigerator, microwave and Keurig provided. Excellent continental breakfast! Friendly staff.
1 nacht verbleven in september 2023
Reactie van CW op 11 sep 2023
Thank you, Susan for sharing your experience with the Holiday Inn Team. We are delighted to hear that you enjoyed your stay and we look forward to our next visit.

8/10 – Goed

Robert, Escondido

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The spaciousness of the room (king size suite), microwave oven and small refrigerator, plus within walking distance of ALDI shopping center, made it very comfortable to dine in. Having a indoor pool and a well equipped exercise room were also big pluses
4 nachten verbleven in augustus 2023
Reactie van CW op 4 sep 2023
Thank you Robert for sharing your feedback with the Holiday Inn Team.We are delighted to hear that you enjoyed your stay.We look forward to your next visit.

10/10 – Uitstekend

Steven

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in augustus 2023
Reactie van CW op 2 sep 2023
Thank you Steven for sharing your feedback with the Holiday Inn team!We are delighted to hear that you enjoyed your stay!

8/10 – Goed

Christina

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in augustus 2023
Reactie van CW op 27 aug 2023
Thank you Christina for sharing your feedback with the Holiday Inn team!

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Very helpful staff
1 nacht verbleven in augustus 2023
Reactie van CW op 18 aug 2023
Thank you, Marsha Michal for sharing your feedback with the Holiday Inn team!We look forward to your next visit.

10/10 – Uitstekend

Geverifieerde reiziger

Zakenreiziger
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Very nice
1 nacht verbleven in augustus 2023
Reactie van CW op 17 aug 2023
Thank you, Jan, for sharing your feedback with us!We hope you will stay with us again in the future.

10/10 – Uitstekend

Melissa

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
This hotel seems to be a newer build. It’s as good as other Holiday Inn Express hotels I’ve stayed in.
1 nacht verbleven in augustus 2023
Reactie van CW op 6 aug 2023
Thank you, Melissa for sharing your comments with the Holiday Inn Express Team! We really appreciate your feedback and we look forward to your next stay.

10/10 – Uitstekend

Susan

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Relaxing
Very nice
2 nachten verbleven in juli 2023
Reactie van CW op 31 jul 2023
Thank you, Susan, for sharing your comments with the Holiday Inn Team. We hope to serve your again in the future.

4/10 – Matig

Lauren

Reisde met familie
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Flashing yellow light from the smoke alarm kept us awake. Bright flash every few seconds. We asked if the front desk could do anything and they said it was for everyone’s safety. Our room was also right across from the stairwell, and we could hear every time someone opened the door, very loudly. Very poor quality sleep both nights of our stay.
2 nachten verbleven in juli 2023
Reactie van CW op 29 jul 2023
Thank you Lauren for taking the time to share your experience. I am sorry to hear that your stay was less than satisfactory.I’d only wish you would have contacted a manager. This would have given us a chance to address your concerns.Please contact the hotel directly if you would like to discuss your stay.Thank you again for your feedback!

10/10 – Uitstekend

Tiffany

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
We had a nice clean room waiting thanks to the manager.
1 nacht verbleven in juni 2023
Reactie van CW op 6 jun 2023
Thank you Tiffany for sharing your comments with the Holiday Inn Team!We are delighted to hear that your stay was pleasant!

6/10 – Redelijk

Sarah

Reisde met familie
Negatief: Netheid, staat van de accommodatie en faciliteiten
Upon arrival, the lobby was full of people who had been given keys to rooms that had not been cleaned. The towels in my room had hairs on them. The AC did not work properly. The downstairs restroom had no toilet paper, soap, or tissues.
1 nacht verbleven in mei 2023
Reactie van CW op 2 jun 2023
Thank you Sarah for sharing your comments with the Holiday Inn Team! I am sorry to hear that your experience with us was less than satisfactory. If you would like to discuss your stay further, please do not hesitate to call the hotel direct.

8/10 – Goed

Tammy

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
It was clean.
1 nacht verbleven in mei 2023
Reactie van CW op 27 mei 2023
Thank you Tammy for sharing your comments with the Holiday Inn Team!

8/10 – Goed

Gregory

Reisde met partner
Positief: Personeel en service, staat van de accommodatie en faciliteiten
The biggest problem was the construction around the hotel and the noise made by the trucks. If we had realize it earlier we would have ask for a room change. The room was one of the nicest one we had ever stayed in.
1 nacht verbleven in mei 2023
Reactie van CW op 18 mei 2023
Thank you Gregory for sharing your feedback with the Holiday Inn Team! We are delighted to hear that you enjoyed your room.I do apologize about the road construction in the area.Thank you again for staying with Holiday Inn Express.

10/10 – Uitstekend

Mark A

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Seemed very clean and "new". Good Breakfast.
1 nacht verbleven in april 2023
Reactie van CW op 4 mei 2023
Thank you Mark A for sharing your comments with the Holiday Inn Express Team.

10/10 – Uitstekend

Michael W

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in maart 2023
Reactie van CW op 21 apr 2023
Thank you Michael W for sharing your feedback with the Holiday Inn Team!

8/10 – Goed

Knight

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Very clean. Awesome breakfast
1 nacht verbleven in maart 2023
Reactie van CW op 21 apr 2023
Thank you Knight for sharing your feedback with the Holiday Inn Team!