Exterieur
Beschikbaarheid controleren

Beoordelingen van Holiday Inn Express Southampton M27 Jct7, an IHG Hotel

3 out of 5
Holiday Inn Express Southampton M27 Jct7, an IHG Hotel
Botley Road, West End, Southampton, England

Beoordelingen

8,4

Zeer goed

Gastenscore: 10 - Uitstekend. 459 van 1005 beoordelingen" "
Gastenscore: 8 - Goed. 356 van 1005 beoordelingen" "
Gastenscore: 6 - Redelijk. 114 van 1005 beoordelingen" "
Gastenscore: 4 - Matig. 46 van 1005 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 30 van 1005 beoordelingen" "

8,6/10

Netheid

8,6/10

Personeel en service

8,2/10

Voorzieningen

8,4/10

Staat van de accommodatie en faciliteiten

8,2/10

Milieuvriendelijkheid

Beoordelingen

6/10 – Redelijk

Angenita

1 nacht verbleven in oktober 2023
Reactie van rachel op 28 okt 2023
Dear AngenitaThank you for taking the time to score your stay we pleased to see you enjoyed your time with us we hope to welcome you back soonKind regardsRachelGuest Service Manager

6/10 – Redelijk

Paul

Reisde met familie
Positief: Personeel en service
Breakfast was always the same ; English.
4 nachten verbleven in maart 2022
Reactie van Dorina, Front Office Manager op 1 apr 2022
Dear Paul, Thank you for taking the time to review our hotel. We hope to welcome you again in the future. Kind regards,

8/10 – Goed

Jan

Positief: Personeel en service
1 nacht verbleven in maart 2019

8/10 – Goed

Erik

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Heel propere kamers.
Heel vriendelijke ontvangst aan de receptie. Hele mooie en ruime kamer en badkamer. Eten in het restaurant niet veel keuze en kwaliteit niet zo goed, geen aanrader van eten .
1 nacht verbleven in november 2018

10/10 – Uitstekend

Betty

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Employees were amazing location was great
1 nacht verbleven in mei 2024
Reactie van rachel op 23 mei 2024
Dear BettyThank you for taking the time to review your recent stay we are delighted you had an enjoyable experienceWe look forward to welcoming you back in the futureKind RegardsRachelGuest Service Manager

10/10 – Uitstekend

John

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Easy location to get to and the breakfast was good.
1 nacht verbleven in mei 2024
Reactie van rachel op 22 mei 2024
Dear JohnThank you for taking the time to review your recent stayWe are delighted you had an Enjoyable experience and we we have shared all your lovely feedback with the teamIt will be a pleasure to welcome you back in the futureKind RegardsRachel Guest Service Manager

8/10 – Goed

Diane

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We only stayed 1night and it was a lovely place and close enough to where we needed to be the next morning for a family funeral.
1 nacht verbleven in mei 2024
Reactie van rachel op 22 mei 2024
Dear DianeThank you for taking the time to review your recent stayWe are delighted you had an Enjoyable experience and we we have shared all your lovely feedback with the teamIt will be a pleasure to welcome you back in the futureKind RegardsRachel Guest Service Manager

10/10 – Uitstekend

Linda

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very helpful getting me transportation to the Cruise port in downtown Southampton. Everyone was helpful and polite.
1 nacht verbleven in mei 2024
Reactie van rachel op 22 mei 2024
Dear LindaThank you for taking the time to review your recent stayWe are delighted you had an Enjoyable experience and we we have shared all your lovely feedback with the teamIt will be a pleasure to welcome you back in the futureKind RegardsRachel Guest Service Manager

6/10 – Redelijk

Johnny

Reisde met familie
Lack of food for breakfast, out of everything. Room was warm. No adjustment on Ac On the positive side people were very nice and very helpful
1 nacht verbleven in mei 2024
Reactie van Rachel op 22 mei 2024
Dear JohnnyThank you for taking the time to review your recent stayWe are delighted you found our team helpful and my apologies that we were out of some breakfast itemsIt will be a pleasure to welcome you back in the futureKind RegardsRachel Guest Service Manager

10/10 – Uitstekend

Robert

Positief: Netheid, staat van de accommodatie en faciliteiten
Good value for cost
1 nacht verbleven in mei 2024
Reactie van rachel op 19 mei 2024
Dear RobertThank you for taking the time to review your recent experience we are delighted you had an enjoyable stayWe look forward to welcoming you back soonKind RegardsRachelGuest Service Manager

10/10 – Uitstekend

Philip

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Front desk staff very polite and helpful
1 nacht verbleven in mei 2024
Reactie van rachel op 19 mei 2024
Dear PhilipThank you for taking the time to review your stay we pleased to see you had an enjoyable experienceWe look forward to welcoming you back soonKind RegardsRachelGuest Service Manager

10/10 – Uitstekend

Colin

Reisde met een groep, Reisde met partner
Selection on menu very basic and not cooked that well! Breakfast was hectic, lack of cutlery, lack of mugs for coffee machines that kept breaking down. Then was given large paper cups that didn’t fit underneath coffee machine without the possibility of burning oneself. Thought it would be better than this although cleanliness of rooms was immaculate
1 nacht verbleven in mei 2024
Reactie van rachel op 19 mei 2024
Dear ColinThank you for taking the time to review your stay we apologise that you did not enjoy your breakfast experience we have shared your feedback with the relevant department and we appreciate your comments this will help to improve our services in the futureWe look forward to welcoming you back soonKind RegardsRachelGuest Service Manager

10/10 – Uitstekend

BRIAN

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very convenient for cruises, lots of parking spaces and disabled parking 👍
1 nacht verbleven in mei 2024
Reactie van rachel op 19 mei 2024
Dear BrianThank you for taking the time to review your stay we pleased to see you had an enjoyable experienceWe look forward to welcoming you back soonKind RegardsRachelGuest Service Manager

8/10 – Goed

Mary-Ann

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
It was clean and breakfast was ok but cold
1 nacht verbleven in mei 2024
Reactie van rachel op 19 mei 2024
Dear Mary-ANNThank you for taking the time to review your stay we pleased to see you had an enjoyable experienceWe Apologise that you found the breakfast cold we have shared this feedback with the relevant department tWe look forward to welcoming you back soonKind RegardsRachelGuest Service Manager

10/10 – Uitstekend

Binh-Thu

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Complementary breakfast. Very clean. Bus stop is right at the hotel.
5 nachten verbleven in mei 2024
Reactie van rachel op 19 mei 2024
Dear Binh-ThuThank you for taking the time to review your recent experience we are delighted you had an enjoyable stayWe look forward to welcoming you back soonKind RegardsRachelGuest Service Manager

10/10 – Uitstekend

Sydney

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Cost very reasonable. Good breakfast I
1 nacht verbleven in mei 2024
Reactie van rachel op 15 mei 2024
Dear SydneyThank you for taking the time to review your recent experience at our hotel we are delighted you had an enjoyable stayWe look forward to welcoming you back soonKind RegardsRachelGuest Service Manager

10/10 – Uitstekend

John, Livingston

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Sraff were very efficient and friendly. Excellent value and easy journey to Southampton port.
1 nacht verbleven in mei 2024
Reactie van rachel op 12 mei 2024
Dear JohnThank you for taking the time to review your recent experience at our hotel we are delighted to see you had an enjoyable stayWe hope to welcome you back soonKind RegardsRachelGuest Service Manager

6/10 – Redelijk

Alan

It is well worn tired hotel rats outside of building otherwise ok
1 nacht verbleven in mei 2024
Reactie van rachel op 12 mei 2024
Dear AlanThank you for taking the time to review your recent experience we are disappointed to see you did not enjoy your stay and we apologise for the shortfalls in the service deliveredWe hope to welcome you back soon for a better experience in the futureKind RegardsRachelGuest Service Manager

10/10 – Uitstekend

Stephen

Zakenreiziger
Positief: Voorzieningen
Well done thanks
1 nacht verbleven in mei 2024
Reactie van rachel op 8 mei 2024
Dear StephenThank you for taking the time to review your recent experience at our hotel we are delighted you had an enjoyable stayWe Hope to welcome you back in the futureKind RegardsRachelGuest Service Manager

8/10 – Goed

Shirley

Reisde met partner
Positief: Netheid, personeel en service
All the staff at this property go out their way to ensure everything is spot on. Breakfast service and reception staff were always available and keen to help in any way they can. Unfortunately the property is showing its age and the rooms and commin areas are in need of refurbishment. Stained carpets, torn wallpaper, room facilities old and worn. With an upgrade and some tlc this could be a great property. The area does not have good transport links so a car would be essential for getting around.
5 nachten verbleven in april 2024
Reactie van rac op 8 mei 2024
Dear ShirleyThank you for taking the time to review your recent experience at our hotel we are delighted you had an enjoyable stayWe Hope to welcome you back in the futureKind RegardsRachelGuest Service Manager

10/10 – Uitstekend

Silvia

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Perfect
1 nacht verbleven in april 2024
Reactie van rachel op 8 mei 2024
Dear SilvaThank you for taking the time to review your recent experience at our hotel we are delighted you had an enjoyable stayWe Hope to welcome you back in the futureKind RegardsRachelGuest Service Manager

6/10 – Redelijk

Ivan

Reisde met partner
Positief: Personeel en service
Room shabby. Staff excellent tho. Car parking a nightmare! Breakfast superb.
1 nacht verbleven in april 2024
Reactie van Amanda op 4 mei 2024
Dear Ivan,Thank you for taking the time to leave a review.I'm glad to see you enjoyed breakfast and found the staff helpful.I am sorry to see you were disappointed with the standard of the bedroom and had difficulty parking.I do hope we can welcome you back in the future.Kind regards,AmandaGuest service manager

10/10 – Uitstekend

Susan

1 nacht verbleven in mei 2024
Reactie van rachel op 23 mei 2024
Dear SusanThank you for taking the time to review your recent stay we are delighted you had an enjoyable experienceWe look forward to welcoming you back in the futureKind RegardsRachelGuest Service Manager

2/10 – Ontzettend slecht

Jason

Reisde met familie
Negatief: Netheid, staat van de accommodatie en faciliteiten
Had to check out early due to cleanliness
1 nacht verbleven in april 2024
Reactie van rachel op 1 mei 2024
Dear JasonThank you for taking the time to review your stay, I was disappointed to learn you had some issues with cleanliness, we do follow the IHG Way of clean so my apologies that you found we fell short in this area We always aim to rectify any problems when they are brought to our attentionWe hope we can welcome you back for a better experience in the futureKind RegardsRachelGuest Service Manager

8/10 – Goed

Disha

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Stayed two days. It was amazing experience. Nice and clean. Many options in breakfast.
2 nachten verbleven in april 2024
Reactie van rachel op 1 mei 2024
Dear DishaThank you for taking the time to score your recent experienceWe are pleased to see you had a pleasant stayIt will be pleasure to welcome you back soonKind RegardsRachelGuest Service Manager

10/10 – Uitstekend

Nicola

1 nacht verbleven in april 2024
Reactie van rachel op 19 mei 2024
Dear NicolaThank you for taking the time to review your recent experience we are delighted you had an enjoyable stayWe look forward to welcoming you back soonKind RegardsRachelGuest Service Manager

8/10 – Goed

Pat

Reisde met partner
Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Quiet area Not convenient to the port.Carpets in rooms need replacing. No refrigerator. Good breakfast. Comfortable beds.Would use again. Polite staff.
1 nacht verbleven in april 2024
Reactie van rachel op 28 apr 2024
Dear Pat Thank you for sharing your feedback with we are pleased to see you had a pleasant stayWe look forward to welcoming you back in the futureKind RegardsRachelGuest Service Manager

10/10 – Uitstekend

john

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van rachel op 27 apr 2024
Dear JohnThank you so much for leaving us a an amazing score of 5/5 on your recent visit to our hotelWe are delighted you enjoyed your stayIt will be our pleasure to welcome you back soonKind RegardsRachelGuest Service Manager

10/10 – Uitstekend

Shirley

1 nacht verbleven in april 2024
Reactie van rachel op 15 mei 2024
Dear ShirleyThank you for taking the time to review your recent experience at our hotel we are delighted you had an enjoyable stayWe look forward to welcoming you back soonKind RegardsRachelGuest Service Manager

10/10 – Uitstekend

Paul

Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Another excellent stay, room was spotless and breakfast was great
2 nachten verbleven in april 2024
Reactie van rachel op 24 apr 2024
Dear PaulThank you for sharing this amazing feedback with us we delighted you had another excellent stay We look forward to welcoming back again soonKind RegardsRachelGuest Service Manager

8/10 – Goed

Jackie

Positief: Netheid
Negatief: Voorzieningen
Good hotel but inconvenient location as there's no other facilities outside the hotel.
1 nacht verbleven in april 2024
Reactie van rachel op 18 apr 2024
Dear JackieThank you for your feedback we are pleased you had a great stayWe hope to welcome you back in the futureKind RegardsRachelGuest Service Manager

8/10 – Goed

Keith

Reisde met partner
Positief: Netheid, personeel en service en voorzieningen
Negatief: Staat van de accommodatie en faciliteiten
Elevator needs sorting it was broken down for the whole time we stayed with no idea when it would be repaired
11 nachten verbleven in april 2024
Reactie van rachel op 17 apr 2024
Dear KeithThank you for your feedback we apologise that one lift was not in service during you stay this is due to waiting for a specialist partWe hope to welcome you back in the futureKind RegardsRachelGuest Service Manager

10/10 – Uitstekend

Elizabeth

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Loved the Breakfast. Loved the proximity to Hampshire cricket ground.
2 nachten verbleven in april 2024
Reactie van Amanda op 15 apr 2024
Dear Elizabeth,Thank you for your kind review. We are please to see you enjoyed your stay and hope we can welcome you back in the future.Kind regards,AmandaGuest service manager

4/10 – Matig

michael

Reisde met partner
Negatief: Personeel en service
Children running around in early morning so poor soundproofing. Breakfast area a total mess even at 10.30I was told find a clean table to which there wasn't. Breakfast was ok however. I won't stay here again
1 nacht verbleven in april 2024
Reactie van Amanda op 15 apr 2024
Dear Michael,Thank you for taking the time to leave a review. We are sorry to see on this occasion we didn't get everything right. I do hope you will reconsider staying again in the future.Kind regards,AmandaGuest service manager

10/10 – Uitstekend

paul

Reisde met een groep, Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
This is an excelent choice for an overnight stop over in Southampton. Conveniently located just off M27, it is located next to the Utilita bowl venue. Rooms are clean and well presented. Staff are friendly and helpful. Food is good value and good standard. Fully recommended
1 nacht verbleven in april 2024
Reactie van rachel op 19 apr 2024
Dear PaulThank you for sharing this amazing feedback with us we are delighted you enjoyed your experience with us and it was also a joy to see we come recommendedWe look forward to welcoming you back soonKind RegardsRachelGuest Service Manager

10/10 – Uitstekend

Lorraine

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Good room with comfy bed. Nice buffet breakfast which was included in the price. Free carpark. Friendly staff.
1 nacht verbleven in april 2024
Reactie van rachel op 13 apr 2024
Dear LorraineThank you for sharing your feedback we are delighted to know you had an enjoyable stay We hope to welcome you back soon Kind regardsRachel Guest Service Manager

10/10 – Uitstekend

Natalie

1 nacht verbleven in april 2024
Reactie van rachel op 1 mei 2024
Dear NatalieThank you for taking the time to score your recent stay we are delighted you had an enjoyable experirenceWe look forward to welcoming you back soon Kind regardsRachelGuest Service Manager

8/10 – Goed

Wendy

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Well positioned hotel. Attentive staff. Excellent breakfast, good service. Comfortable bed, good shower, good storage, great TV reception. Two of the room lamps did not work but plenty of other lighting. Comfortable walk to the nearby retail park.
2 nachten verbleven in april 2024
Reactie van Rachel op 8 apr 2024
Dear Wendy Thank you for sharing your experience with us we are delighted you liked our location and all services provided We are sorry the lamps did not work we will get this looked at We hope to welcome you back soon Kind regards Rachel Guest service manager

10/10 – Uitstekend

Daniele Kirk

Reisde met huisdieren
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Staff very very kind with me and my dog. The food was nice and I loved it the pancake machine. Maybe a fruit salad for the breakfast should be nice. Thank you
6 nachten verbleven in april 2024
Reactie van Rachel op 7 apr 2024
Dear Daniele Thank you for leaving this lovely review on your recent stay we are delighted we look after you and your furry friend so well We look forward to welcoming you back in the future Kind regards Rachel Guest service manager

8/10 – Goed

laura

1 nacht verbleven in april 2024
Reactie van rach op 27 apr 2024
Dear LauraThank you for taking the time to score your recent visitto our hotelWe are delighted you enjoyed your stayit will be a pleasure to welcome you back soonKind RegardsRachelGuest Service Manager

10/10 – Uitstekend

Robert

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Simple check in, spacious comfortable room. The included breakfast was excellent too.
1 nacht verbleven in april 2024
Reactie van Rachel op 4 apr 2024
Dear Robert Thank you for leaving this great review on your recent stay we are extremely pleased to see you had an enjoyable visit We hope to welcome you back soon Kind regards Rachel Guest service manager

10/10 – Uitstekend

Brett

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very good price and top staff and facilities. only issue when i stayed was that only 1 lift worked, which seldom came to the top floor due to demand below. long walks down the stairs.....
2 nachten verbleven in maart 2024
Reactie van Rachel op 2 apr 2024
Dear Brett Thank you for taking the time to review your stay we are delighted you had an enjoyable stay we apologise that one lift was out of order due to waiting for a part We hope to welcome you back soon Kind regards Rachel Guest service manager

10/10 – Uitstekend

Paul

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nothing to complain about. All you would ever need for a short stay qas available. Staff friendly and helpful. Breakfast was good. Lovely atmosphere within the hotel.
1 nacht verbleven in maart 2024
Reactie van Rachel op 1 apr 2024
Dear Paul Thank you for sharing your feedback with us we are delighted we gave you a faultless experience We look forward to welcoming you back in the future Kind regards Rachel Guest service manager

6/10 – Redelijk

Zech

Reisde met een groep
Positief: Personeel en service
Negatief: Voorzieningen
Good hotel for short stays. I stayed over the Easter holidays weekend. It was chaotic at the breakfast buffet with kids, but the staff tried their level best to keep it under control.
3 nachten verbleven in maart 2024
Reactie van Rachel op 1 apr 2024
Dear Zech Thank you for sharing your feedback with us we are pleased you had a comfortable stay we are sorry that you experienced some issues at the breakfast buffet we are currently in one of our most busiest holiday periods so we apologise for any inconvenience caused We hope we can welcome you back in the future Kind regards Rachel Guest service manager

10/10 – Uitstekend

Leah

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Absolutely great hotel. Very clean and convenient. Staff were all great and on in particular in the dining hall spoke to me about my daughter being dairy free and what we could get for her. Recommend highly.
1 nacht verbleven in maart 2024
Reactie van Rachel op 1 apr 2024
Dear Leah Thank you for taking the time to share this lovely feedback on your recent stayWe are extremely pleased to see we were able to help you with your daughters allergies and it's great to see we come highly recommended We look forward to welcoming you back in the future Kind regards Rachel Guest service manager

6/10 – Redelijk

Martin

Positief: Personeel en service
1 nacht verbleven in maart 2024
Reactie van Rachel op 1 apr 2024
Dear Martin Thank you for taking the time to score your recent stay we are pleased you had a comfortable experience We hope to welcome you back soon Kind regards Rachel Guest service manager

10/10 – Uitstekend

Michael

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Very pleasant stay and great breakfast
1 nacht verbleven in maart 2024
Reactie van rachel op 30 mrt 2024
Dear MichaelThank you for leaving a great score on your recent visitwe are delighted you had an enjoyable experienceWe hope to welcome you back soonKind RegardsRachelGuest Service Manager

6/10 – Redelijk

Xuekun

Reisde met partner
Positief: Personeel en service, voorzieningen
I booked a hotel for three nights. there was no room cleaning service for two days, and the room smelled strange
1 nacht verbleven in maart 2024
Reactie van Rachel op 26 mrt 2024
Dear Xuekun Thank you for your feedback we are disappointed to learn you experienced some housekeeping issues during your stay Please rest assured that you comments have been noted and shared with the relevant department to help improve our services in the future We hope we can welcome you back in the future Kind regards Rachel Guest service manager

2/10 – Ontzettend slecht

Xuekun

Reisde met partner
Negatief: Netheid
I booked two days. They did not refill the tissues when I arrived first day. And no cleaning service for the second day even we hang the cleaning card on the door.
2 nachten verbleven in maart 2024
Reactie van Rachel op 25 mrt 2024
Dear Xuekun Thank you for your feedback we were disappointed to learn you experienced some housekeeping issues please accept my sincerest apologies , also rest assured I have shared your comments with the relevant department to help improve our services in the future We hope to welcome you back for a better experience next time Kind regards Rachel Guest service manager

8/10 – Goed

Char

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service
Decent size room. Good breakfast included. Kind reception staff.
1 nacht verbleven in maart 2024
Reactie van Rachel op 25 mrt 2024
Dear Char Thank you for your kind feedback we are delighted you had a pleasant stay We look forward to seeing you again soon Kind regards Rachel Guest service manager