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Beoordelingen van Homewood Suites by Hilton Southington, CT

3 out of 5
Homewood Suites by Hilton Southington, CT
1096 West Street, Southington, CT

Beoordelingen

9,4

Uitzonderlijk

Gastenscore: 10 - Uitstekend. 622 van 835 beoordelingen" "
Gastenscore: 8 - Goed. 150 van 835 beoordelingen" "
Gastenscore: 6 - Redelijk. 31 van 835 beoordelingen" "
Gastenscore: 4 - Matig. 14 van 835 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 18 van 835 beoordelingen" "

9,4/10

Netheid

9,6/10

Personeel en service

9,2/10

Voorzieningen

9,4/10

Staat van de accommodatie en faciliteiten

9,2/10

Milieuvriendelijkheid

Beoordelingen

4/10 – Matig

William

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service en voorzieningen
Negatief: Staat van de accommodatie en faciliteiten
My son found a condom in our room
1 nacht verbleven in mei 2024
Reactie van Management op 28 mei 2024
Thank you so much for taking the time to review our hotel! We will address your concerns with our housekeeping team and managers. We look forward to your next stay with us!!!!!!

8/10 – Goed

Katherine

Reisde met partner
Positief: Netheid, personeel en service en voorzieningen
Negatief: Staat van de accommodatie en faciliteiten
I always found that if the toilet seat is loose and is not tightened then there are going to be other maintenance problems. Please tighten the toilet seat, We had to hand tighten the loose towel bar on the shower door. We had to be careful not to pull the faucet handle off because it was ready to come off. The carpet baseboard is peeling off and lastly there were some stains on the upholstery.
2 nachten verbleven in mei 2024
Reactie van Management op 28 mei 2024
Thank you so much for taking the time to review our hotel! We will address your issues with our housekeeping and maintenance team and managers. We look forward to your next stay with us!!!!!!

10/10 – Uitstekend

Thomas, Saint Petersburg

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Very clean and central location to highways.
3 nachten verbleven in mei 2024
Reactie van Management op 21 mei 2024
Thank you so much for taking the time to review our hotel! We look forward to your next stay with us!!!!!!!

10/10 – Uitstekend

Katherine

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in mei 2024
Reactie van Management op 17 mei 2024
Thank you so much for taking the time to review our hotel! We look forward to your next stay with us!!!!!!!

10/10 – Uitstekend

Allyson

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
This place is the reason I will always book with hiltons moving forward.
1 nacht verbleven in maart 2024
Reactie van Management op 6 mei 2024
Thank you so much for taking the time to review our hotel! We look forward to your next stay with us!!!!!!!

10/10 – Uitstekend

Amethris, Cromwell

1 nacht verbleven in mei 2024
Reactie van Management op 24 mei 2024
Thank you so much for taking the time to review our hotel! We look forward to your next stay with us!!!!!!!

10/10 – Uitstekend

Scott

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Beautiful clean rooms
1 nacht verbleven in april 2024
Reactie van Management op 3 mei 2024
Thank you so much for taking the time to review our hotel! We look forward to your next stay with us!!!!!!!

10/10 – Uitstekend

Michelle

Reisde met een groep, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I had a full kitchen beautiful room and it felt very homey
1 nacht verbleven in april 2024
Reactie van Management op 29 apr 2024
Thank you so much for taking the time to review our hotel! We look forward to your next stay with us!!!!!!!

8/10 – Goed

BEILI

1 nacht verbleven in april 2024
Reactie van Management op 20 mei 2024
Thank you so much for taking the time to review our hotel! If you could let us know of your concerns with your stay that would help us to address with our teams. We look forward to your next stay with us!!!!!!

10/10 – Uitstekend

Kryzma

Reisde met familie, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Was a delightful stay.
1 nacht verbleven in maart 2024
Reactie van Management op 25 apr 2024
Thank you so much for taking the time to review our hotel! We look forward to your next stay with us!!!!!!!

2/10 – Ontzettend slecht

sara, Katonah

2 nachten verbleven in april 2024
Reactie van Management op 13 mei 2024
Thank you so much for taking the time to review our hotel! If you could let us know of your concerns with your stay that would help us to address with our teams. We look forward to your next stay with us!!!!!!

10/10 – Uitstekend

Erin

Positief: Personeel en service, staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van Management op 22 apr 2024
Thank you so much for taking the time to review our hotel! We look forward to your next stay with us!!!!!!!

10/10 – Uitstekend

Gary

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in februari 2024
Reactie van Management op 3 apr 2024
Thank you so much for taking the time to review our hotel! We look forward to your next stay with us!!!!!!!

8/10 – Goed

Julie

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Everything was great!
2 nachten verbleven in maart 2024
Reactie van Management op 26 mrt 2024
Thank you so much for taking the time to review our hotel! We look forward to your next stay with us!!!!!!!

10/10 – Uitstekend

Victor, Paget

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
3 nachten verbleven in januari 2024
Reactie van Management op 20 mrt 2024
Thank you so much for taking the time to review our hotel! We look forward to your next stay with us!!!!!!!

6/10 – Redelijk

Robert

Positief: Netheid
1 nacht verbleven in maart 2024
Reactie van Management op 19 mrt 2024
Thank you so much for taking the time to review our hotel! We're sorry you didn't enjoy yourself.

6/10 – Redelijk

Susan, Quispamsis

Positief: Personeel en service
Negatief: Netheid
Room was dingy old and dirty (from age) Floor of the bathroom was all cracked with sharp shards of grout. And very dirty. Shower curtain was held up by pressure rod that fell on the floor as I was showering. Shower curtain had, what I can only assume was snot, on the inside. Noticed it before it fell on the floor. Kids (sounded like 3or4) screaming in room across the hall which drove the dog down the hall nuts so it barked nonstop while the kids were screaming. Please put pets and kids in one area of the hotel and single business travellers in a different part. Staff at front desk was very nice.
1 nacht verbleven in maart 2024
Reactie van Management op 18 mrt 2024
Thank you so much for taking the time to review our hotel! We will address your concerns with our housekeeping team and managers. We look forward to your next stay with us!!!!!!

10/10 – Uitstekend

Amanda

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Room (two bedroom suite) was excellent. Great size for my family of 6. Staff was very friendly. Easy check in and check out.
2 nachten verbleven in maart 2024
Reactie van Management op 18 mrt 2024
Thank you so much for taking the time to review our hotel! We look forward to your next stay with us!!!!!!!

10/10 – Uitstekend

Evan

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
good gym
2 nachten verbleven in februari 2024
Reactie van Management op 28 feb 2024
Thank you so much for taking the time to review our hotel! We look forward to your next stay with us!!!!!!!

4/10 – Matig

Geverifieerde reiziger

Reisde met familie
Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Negatief: Personeel en service
Awful breakfast experience.
We stay for 1 night, traveling with 2 girls, 5yo and 3yo, and we couldn't have breakfast, because it was over before 9am. The hotel was sold out and they didn't have breakfast for everyone. We need to leave early to feed our girls. It's unbelievable.
1 nacht verbleven in februari 2024
Reactie van Management op 19 feb 2024
Thank you so much for taking the time to review our hotel! I do apologize and will speak with our breakfast team about your experience.

10/10 – Uitstekend

Antoinette

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The service desk associates Kaleb and Bill (or Bob sorry not sure) were very nice and extremely helpful. Also there was a young possibly Hispanic female associate that was at the dinner on Wednesday 2/14 and at the desk and at breakfastThursday morning 2/15 who was very pleasant as well. I apologize that I didn't get her name. I still wanted to mention her due to her great service and how kind she was to my children. There was also a housekeeping woman that came to our room and brought extra linens to us. She was also quite nice. We really enjoyed the dinner Wednesday evening and the breakfast each day. The room was comfortable, clean and quiet. The amenities were nice as well. I am an avid reviewer on Google with more than 25k views. I will be including this in my posts. Thank you for making my stay so comfortable. I will be staying here again.
1 nacht verbleven in februari 2024
Reactie van Management op 19 feb 2024
Thank you so much for taking the time to review our hotel! I will make sure that the staff know about your comments and great service they provided. We look forward to your next stay with us!!!!!!!

10/10 – Uitstekend

Victoria

Positief: Netheid
1 nacht verbleven in februari 2024
Reactie van Management op 19 feb 2024
Thank you so much for taking the time to review our hotel! We look forward to your next stay with us!!!!!!!

10/10 – Uitstekend

Joseph

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in februari 2024
Reactie van Management op 12 feb 2024
Thank you so much for taking the time to review our hotel! We look forward to your next stay with us!!!!!!!

10/10 – Uitstekend

Geraldine

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Only stayed overnight, but great service and food and drinks were outstanding!
1 nacht verbleven in februari 2024
Reactie van Management op 9 feb 2024
Thank you so much for taking the time to review our hotel! We look forward to your next stay with us!!!!!!!

10/10 – Uitstekend

Benyamin

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in februari 2024
Reactie van Management op 5 feb 2024
Thank you so much for taking the time to review our hotel! We look forward to your next stay with us!!!!!!!

10/10 – Uitstekend

Elizabeth

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
All-around great place to stay
This hotel is clean; the staff members are friendly and efficient; and it has all the amenities I seek, including but certainly not limited to ample parking and well-lit parking lot and hallways. The location just off the higway is convenient.
1 nacht verbleven in januari 2024
Reactie van Management op 29 jan 2024
Thank you so much for taking the time to review our hotel! We look forward to your next stay with us!!!!!!!

8/10 – Goed

Jessica

Zakenreiziger, Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in januari 2024
Reactie van Management op 22 jan 2024
Thank you so much for taking the time to review our hotel! We look forward to your next stay with us!!!!!!!

10/10 – Uitstekend

Jeff

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in januari 2024
Reactie van Management op 22 jan 2024
Thank you so much for taking the time to review our hotel! We look forward to your next stay with us!!!!!!!

10/10 – Uitstekend

Amanda

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in januari 2024
Reactie van Management op 22 jan 2024
Thank you so much for taking the time to review our hotel! We look forward to your next stay with us!!!!!!!

4/10 – Matig

Ann

Reisde met familie
These items can be easily corrected
The hotel is beautiful. The breakfast was cold every morning. The day of departure the cleaning staff was at my room way before checkout. I had arranged a late checkout and was okayed the day of arrival but the day of checkout the morning staff was very rude and said there is no late checkout. I told her someone should have told the staff on 1/11/24.
4 nachten verbleven in januari 2024
Reactie van Management op 16 jan 2024
Thank you so much for taking the time to review our hotel! We will address your concerns with our front desk team and managers. We look forward to your next stay with us!!!!!!

8/10 – Goed

Chastity

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Twins enjoyed the pool. The only negative thing I can say ( & its really not negative) the kitchen floor which we walked in on was extremely slippery. One twin was able to stop her fall but unfortunately I was not. I fell and hurt my knee pretty bad. I did call front desk & notified them. So maybe a little rug would help.
3 nachten verbleven in januari 2024
Reactie van Management op 16 jan 2024
Thank you so much for taking the time to review our hotel! We will address your concerns with our front desk team and managers. We look forward to your next stay with us!!!!!!

8/10 – Goed

Melissa

Positief: Personeel en service, comfort kamer
Mostly good
Pros: The staff was very personable, efficient and professional. It was a good, safe, quiet location that’s very convenient to lots of stores, restaurants, etc. The 1 bedroom suite is very spacious and the kitchen is pretty well equipped. Cons: I’m not happy about finding 6 pieces of hair in the beds & bathroom though! 3 pieces on the pillows of the 2 beds and 3 in the bathroom. I’m a bit of a germaphobe and clean freak, so that set me off a little, but luckily the bathroom and bedding looked clean otherwise or I would’ve complained and asked for a different room.
1 nacht verbleven in januari 2024
Reactie van Management op 16 jan 2024
Thank you so much for taking the time to review our hotel! We will address your concerns with our front desk team and managers. We look forward to your next stay with us!!!!!!

4/10 – Matig

Betsy

Positief: Netheid, personeel en service
Negatief: Comfort kamer
The bed was horrible. Could not sleep.
2 nachten verbleven in januari 2024
Reactie van Management op 16 jan 2024
Thank you so much for taking the time to review our hotel! We will address your concerns with our front desk team and managers. We look forward to your next stay with us!!!!!!!

10/10 – Uitstekend

Susan

Reisde met familie en kleine kinderen
Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Convenient location, clean, friendly staff
3 nachten verbleven in december 2023
Reactie van Management op 17 jan 2024
Thank you so much for taking the time to review our hotel! We look forward to your next stay with us!!!!!!!

10/10 – Uitstekend

Faisal

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
1 nacht verbleven in december 2023
Reactie van Management op 16 jan 2024
Thank you so much for taking the time to review our hotel! We look forward to your next stay with us!!!!!!!

10/10 – Uitstekend

Edward

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
1 nacht verbleven in december 2023
Reactie van Management op 16 jan 2024
Thank you so much for taking the time to review our hotel! We look forward to your next stay with us!!!!!!!

10/10 – Uitstekend

Mark

2 nachten verbleven in december 2023
Reactie van Management op 16 jan 2024
Thank you so much for taking the time to review our hotel! We look forward to your next stay with us!!!!!!!

10/10 – Uitstekend

rhonda

Reisde met familie
Wonderful stay
Stayed one night in handicapped accessible 2 br 2 bath suite. The young man at check in was extremely pleasant, welcoming and informative. He directed us as to where to park for closest access to our room. The hotel location was right off the highway with plenty of food and shops around. We were meeting our daughter and grandchildren to exchange holiday gifts. We didn't realize our granddaughter's gift needed batteries. When I went to front desk to see if they had any available for purchase, they sent a fellow from maintenance to our room- he not only provided us complimentary new batteries, he went and found a small phillips head screwdriver which was needed to open the battery chamber and then installed them for us. The breakfast buffet was well stocked and had a good selection. The seating area was well appointed. Room was well equipped to handle 3 adults and 3 smaller children. Accessible bathroom was spacious and accommodated wheelchair perfectly. Room was clean and living area attractive. Indoor pool was fun for kids. Would definitely go back and highly recommend this property.
1 nacht verbleven in december 2023
Reactie van Management op 16 jan 2024
Thank you so much for taking the time to review our hotel! We look forward to your next stay with us!!!!!!!

10/10 – Uitstekend

Michelle

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
2 nachten verbleven in december 2023
Reactie van Management op 16 jan 2024
Thank you so much for taking the time to review our hotel! We look forward to your next stay with us!!!!!!!

10/10 – Uitstekend

In heon

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in november 2023
Reactie van Management op 30 nov 2023
Thank you so much for taking the time to review our hotel! We look forward to your next stay with us!!!!!!!

10/10 – Uitstekend

Brenda

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The staff were great. The pool was the perfect temperature. The room was clean. The only thing i didnt like was that the curtains were designed not to close fully. I like privacy guys!!
1 nacht verbleven in november 2023
Reactie van Management op 30 nov 2023
Thank you so much for taking the time to review our hotel! We look forward to your next stay with us!!!!!!!

2/10 – Ontzettend slecht

Devon

Reisde met familie en kleine kinderen
Positief: Netheid, staat van de accommodatie en faciliteiten
Sadly the wrong night was booked and since the guest never received an email it was not noticed and now we have to rebook and all because the Hilton honors app was not working properly and I used Travelocity for the first time.
1 nacht verbleven in november 2023
Reactie van Management op 27 nov 2023
Thank you so much for taking the time to review our hotel! I will address your concerns with our front desk team and managers. We look forward to your next stay with us!!!!!!!

8/10 – Goed

Celina

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in november 2023
Reactie van Management op 21 nov 2023
Thank you so much for taking the time to review our hotel! We look forward to your next stay with us!!!!!!!

10/10 – Uitstekend

Felix

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The staff is very professional and passionate on their work. The breakfast was great and they vary the menu. The pool it was warm and perfect for the actual weather. I recommend this property.
2 nachten verbleven in november 2023
Reactie van Management op 20 nov 2023
Thank you so much for taking the time to review our hotel! We look forward to your next stay with us!!!!!!!

8/10 – Goed

Cheryl

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I liked the complimentary breakfast and easy parking. Staff pleasant and helpful
2 nachten verbleven in november 2023
Reactie van Management op 20 nov 2023
Thank you so much for taking the time to review our hotel! We look forward to your next stay with us!!!!!!!

6/10 – Redelijk

Matthew

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Negatief: Comfort kamer
Nice Hotel but Thin Floors!
Overall, our experience was pleasant enough. First the good: The hotel was quaint and inviting with a cozy lobby area with a fireplace and open eating space behind it. Complimentary breakfast was provided on Saturday and Sunday and the spread was actually quite impressive (eggs, french toast, hash browns, bagels, muffins, cereal, coffee, juice and more). The indoor pool, while not large, seemed like a go-to spot for most of the guests. There is a small gym, an outdoor firepit area and a half court basketball court. Certainly enough to do for a weekend. It's fairly centrally located near shopping and food. Since there is no restaurant - just a snack nook - this was important. The room itself (1 bedroom suite) was not big by any means, but pleasant enough for a family of four. The kitchen was a very nice touch (microwave, full fridge/freezer, sink and stove). The bad: The floors are extremely thin - we heard almost every footstep above us. Normally not an issue during the day when there is ample noise in your own room to drown it out, but the guests above us were stomping and running around until 2:30am. Despite multiple calls to the front desk who assured us it would be handled, the stampede continued unabated for hours. Takeaway: If you have discourteous guests who are unaware of how much noise they are creating for the lower floor guests, I do not recommend this hotel. But if you are lucky enough to not have that occurrence, the hotel is otherwise quite nice.
2 nachten verbleven in november 2023
Reactie van Management op 9 nov 2023
Thank you so much for taking the time to review our hotel! I will address your concerns with our front desk team and managers. We look forward to your next stay with us!!!!!!!

10/10 – Uitstekend

Gerald

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Felt great being here! Parking was convenient and the stay was clean and fulfilling.
1 nacht verbleven in november 2023
Reactie van Management op 6 nov 2023
Thank you so much for taking the time to review our hotel! We look forward to your next stay with us!!!!!!!

10/10 – Uitstekend

Ana

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Clean, quiet, comfortable, friendly
Clean, comfortable suite, perfect after a long day of driving, especially since we had 2 kids with us.We only stayed one night, but it was roomy and made our stay so much easier when traveling with children. The staff was polite and friendly. Will book again if coming through this way.
1 nacht verbleven in november 2023
Reactie van Management op 3 nov 2023
Thank you so much for taking the time to review our hotel! We look forward to your next stay with us!!!!!!!

10/10 – Uitstekend

Robert, SAN ANTONIO

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We really appreciated that the room was comfortable and spacious. It had an ample sized sitting area and a small but adequate kitchen. The breakfast was tasty and it had a good selection of eggs, sausage, potatoes, oatmeal, various breads, coffee and juices. We also liked the convenience store for snacks. The front staff was excellent and the general area was well maintained. The only thing that could be improved was the smoke detector light blinking all night.
5 nachten verbleven in oktober 2023
Reactie van Management op 31 okt 2023
Thank you so much for taking the time to review our hotel! We look forward to your next stay with us!!!!!!!

10/10 – Uitstekend

Daniel, West Brookfield

1 nacht verbleven in oktober 2023
Reactie van Management op 20 nov 2023
Thank you so much for taking the time to review our hotel! We look forward to your next stay with us!!!!!!!